Parallels H-Sphere 3.5 User guide

Category
Software
Type
User guide
Parallels
®
H-Sphere
Parallels H-Sphere 3.5 Reseller
Guide
Legal and Copyright Notice
ISBN: N/A
Parallels Holdings, Ltd.
c/o Parallels International GmbH
Vordergasse 59
CH-Schaffhausen
Switzerland
Phone: +41-526320-411
Fax: +41-52672-2010
© Copyright 2011,
Parallels, Inc.
All rights reserved
Distribution of this work or derivative of this work in any form is prohibited unless prior
written permission is obtained from the copyright holder.
Product and service names mentioned herein are the trademarks of their respective owners.
Contents
Preface 11
Typographical Conventions ......................................................................................................... 11
Feedback ..................................................................................................................................... 12
About This Guide 13
Introduction 14
Getting Started ............................................................................................................................. 15
Step 1. Access Your Reseller Account ........................................................................................ 15
Step 2. Create a DNS Zone ......................................................................................................... 16
Step 3. Create an Instant Alias Template .................................................................................... 16
Step 4. Add Server Aliases .......................................................................................................... 17
Step 5. Change Temporary CP Alias to Your Own Reseller CP URL ......................................... 17
Step 6. Configure Mail Notification Addresses ............................................................................ 18
Step 7. Set up Payment Settings ................................................................................................. 18
Step 8. Create Plans.................................................................................................................... 19
Create Hosting Plans ........................................................................................................ 19
Create a System Plan and Account For Your Corporate Domain ..................................... 19
Step 9. Create Billing Periods ...................................................................................................... 20
Step 10. Configure Support Center ............................................................................................. 20
Step 11. Look and Feel ............................................................................................................... 21
DNS and Hosting 22
DNS Manager .............................................................................................................................. 23
Adding DNS Zones ...................................................................................................................... 23
Instant Alias Templates ............................................................................................................... 25
Adding Instant Alias Templates ......................................................................................... 26
Editing Instant Alias Templates ......................................................................................... 27
DNS Records ............................................................................................................................... 28
Adding custom A records .................................................................................................. 29
Adding custom MX records ............................................................................................... 30
Adding custom CNAME records ........................................................................................ 31
Hosting Your Corporate Site ........................................................................................................ 32
Step 1. Make sure you have a service DNS zone ............................................................. 32
Step 2. Create a service plan ............................................................................................ 32
Step 3. Disallow signups from outside your admin account. ............................................. 33
Step 4. Create a service account ...................................................................................... 33
Adding Domains for Third Level Hosting ..................................................................................... 33
Providing Mail Under Service Domain for Third-Level Hosting ................................................... 34
Control Panel Web Interface 35
Regional Settings ......................................................................................................................... 35
Images and Icons ........................................................................................................................ 38
Logo Images ...................................................................................................................... 38
Icons And Control Images ................................................................................................. 39
Interface Language ...................................................................................................................... 41
Setting Default System Language ..................................................................................... 41
Preface 4
Setting Admin Interface Language .................................................................................... 41
Skins and Colors .......................................................................................................................... 42
Interface Texts ............................................................................................................................. 44
Login Texts ........................................................................................................................ 44
Signup Texts ...................................................................................................................... 44
Miscellaneous Texts .......................................................................................................... 44
E-Mail Notifications 46
Setting E-Mail Notification Recipients .......................................................................................... 47
Editing E-Mail Notifications .......................................................................................................... 48
Configuring User Notification Rules ............................................................................................. 53
Online Invoices .................................................................................................................. 54
“No Charge” Notifications .................................................................................................. 55
Control Panel Configuration 56
Company Information .................................................................................................................. 57
Supported TLD‟s .......................................................................................................................... 58
Provider‟s Shared SSL ................................................................................................................ 59
Shared SSL Certificates Installation ............................................................................................ 60
Shared SSL installation wizard .......................................................................................... 61
Credit Card Brands ...................................................................................................................... 64
Domain Registrar Manager ......................................................................................................... 66
Merchant Gateways 68
Merchant Gateway Manager ....................................................................................................... 69
Setting Up Merchant Gateway .......................................................................................... 70
Editing Merchant Gateway Settings .................................................................................. 70
Associating Merchant Gateways with Credit Card Vendors ............................................. 71
Editing Description for User Credit Card Statements ........................................................ 71
Handling CC Charge Request Failures ............................................................................. 72
One Step Gateways .......................................................................................................... 73
AssureBuy Configuration ............................................................................................................. 73
Preparation ........................................................................................................................ 73
Configuration ..................................................................................................................... 73
Authorize.Net (Sim Protocol) Configuration ................................................................................ 75
Setting Up Authorize.Net ................................................................................................... 76
Bibit Configuration ....................................................................................................................... 78
Preparation ........................................................................................................................ 78
Configuration ..................................................................................................................... 78
Cardia Services Configuration ..................................................................................................... 79
Preparation ........................................................................................................................ 79
Configuration ..................................................................................................................... 79
ECHO Configuration .................................................................................................................... 80
Preparation ........................................................................................................................ 80
Configuration ..................................................................................................................... 80
ePDQ Configuration..................................................................................................................... 81
Preparation ........................................................................................................................ 81
Configuration ..................................................................................................................... 81
eWay Configuration ..................................................................................................................... 83
Preparation ........................................................................................................................ 83
Configuration ..................................................................................................................... 83
HSBC Configuration .................................................................................................................... 84
Preparation ........................................................................................................................ 84
Configuration ..................................................................................................................... 84
Innovative Gateway Configuration ............................................................................................... 85
Preface 5
Preparation ........................................................................................................................ 85
Configuration ..................................................................................................................... 85
LinkPoint (API v3.01) Configuration ............................................................................................ 86
Preparation ........................................................................................................................ 86
Configuration ..................................................................................................................... 88
MainStreetSoftWorks Configuration ............................................................................................ 90
Preparation ........................................................................................................................ 90
Configuration ..................................................................................................................... 90
Moneris Configuration.................................................................................................................. 92
Preparation ........................................................................................................................ 92
Configuration ..................................................................................................................... 92
NetBilling Configuration ............................................................................................................... 94
Preparation ........................................................................................................................ 94
Configuration ..................................................................................................................... 95
NTPNow Configuration ................................................................................................................ 96
Preparation ........................................................................................................................ 96
Configuration ..................................................................................................................... 96
Paradata Configuration ................................................................................................................ 98
Preparation ........................................................................................................................ 98
Configuration ..................................................................................................................... 98
PayGate Configuration ................................................................................................................ 99
Preparation ........................................................................................................................ 99
Configuration ..................................................................................................................... 99
PayJunction Configuration ......................................................................................................... 101
Preparation ...................................................................................................................... 101
Configuration ................................................................................................................... 101
Pay-Me-Now Configuration ....................................................................................................... 102
Preparation ...................................................................................................................... 102
Configuration ................................................................................................................... 102
PosNet Configuration................................................................................................................. 103
Preparation ...................................................................................................................... 103
Configuration ................................................................................................................... 103
Protx (VSP Direct Protocol 2.22) Configuration ........................................................................ 104
Preparation ...................................................................................................................... 104
Configuration ................................................................................................................... 104
PSiGate (XML API) Configuration ............................................................................................. 105
Preparation ...................................................................................................................... 105
Configuration ................................................................................................................... 105
SecurePay Configuration ........................................................................................................... 107
Preparation ...................................................................................................................... 107
Configuration ................................................................................................................... 107
SkipJack Configuration .............................................................................................................. 108
Preparation ...................................................................................................................... 108
Configuration ................................................................................................................... 109
SecurePay.com.au Configuration .............................................................................................. 110
Preparation ...................................................................................................................... 110
Configuration ................................................................................................................... 110
SecureTrading Configuration ..................................................................................................... 111
Preparation ...................................................................................................................... 111
Configuration ................................................................................................................... 111
ThePayDesk Configuration ........................................................................................................ 113
Preparation ...................................................................................................................... 113
Configuration ................................................................................................................... 114
Tucows Configuration ................................................................................................................ 115
Preparation ...................................................................................................................... 115
Configuration ................................................................................................................... 115
Web-based Payments 118
Preface 6
Web Payment Systems Manager .............................................................................................. 119
Work Principles................................................................................................................ 119
Configuration Procedure ................................................................................................. 119
Setting Web Payment Instant Notification URL ............................................................... 120
2CheckOut Configuration .......................................................................................................... 121
Authorize.Net (Sim Protocol) Configuration .............................................................................. 122
Setting Up Authorize.Net ................................................................................................. 122
ChronoPay Configuration .......................................................................................................... 124
Setting Up ChronoPay ..................................................................................................... 124
GestPay Configuration............................................................................................................... 125
PayNova Configuration .............................................................................................................. 126
PayPal Configuration ................................................................................................................. 127
Preparation ...................................................................................................................... 127
Setup Procedure.............................................................................................................. 127
Sentry Configuration .................................................................................................................. 129
Preparation ...................................................................................................................... 129
Setup Procedure.............................................................................................................. 129
Webmoney Configuration .......................................................................................................... 131
1. Set your own purse ..................................................................................................... 131
2. Activate Webmoney payments in your Parallels H-Sphere control panel ................... 131
WorldPay Configuration ............................................................................................................. 132
Setting Up WorldPay ....................................................................................................... 132
Resources 134
User/Account/Domain Management .......................................................................................... 134
Users ............................................................................................................................... 135
Accounts .......................................................................................................................... 135
Domains .......................................................................................................................... 138
Traffic ......................................................................................................................................... 139
Traffic Calculation ............................................................................................................ 140
Traffic Limit ...................................................................................................................... 140
Traffic Pricing ................................................................................................................... 140
Restricting Traffic Usage and Traffic Limit ...................................................................... 141
Charging for Traffic .......................................................................................................... 142
Traffic Configuration Changes ......................................................................................... 148
Tracking End User Traffic Consumption ......................................................................... 149
Disk Space ................................................................................................................................. 149
Charging Users for Disk Space ....................................................................................... 150
Enabling/Disabling Summary Disk Usage ....................................................................... 151
Blacklists in Parallels H-Sphere ................................................................................................. 152
Domains in blacklist ......................................................................................................... 152
Emails in blacklist ............................................................................................................ 153
Uploading and Exporting Black Lists ............................................................................... 154
Plans 155
Creating And Editing Reseller Plans ......................................................................................... 156
Starting Plan Creation Wizards ....................................................................................... 156
Starting Plan Edit Wizards ............................................................................................... 156
Simplified Plan Wizards ................................................................................................... 157
A Typical Plan Wizard................................................................................................................ 159
Step 1. Selecting Resources and Configuring Plan Settings .......................................... 160
Subsequent Steps. Setting Prices ................................................................................... 171
Unix RealMedia Plan Wizard ..................................................................................................... 172
MySQL Plan Wizard .................................................................................................................. 172
Windows Plan Wizard ................................................................................................................ 172
Windows RealMedia Plan Wizard ............................................................................................. 173
E-mail Plan Wizard .................................................................................................................... 173
Preface 7
Markup Plan Wizard .................................................................................................................. 173
Admin Plans ............................................................................................................................... 174
Creating Admin Plans ...................................................................................................... 174
Editing Admin Plans ........................................................................................................ 175
Demo Plans ............................................................................................................................... 176
Access to Plans ......................................................................................................................... 179
Plan Controls ............................................................................................................................. 180
Show ................................................................................................................................ 181
Copy ................................................................................................................................ 182
Delete .............................................................................................................................. 182
Plan Settings .............................................................................................................................. 183
Controlling RAM And CPU Usage ............................................................................................. 186
Enable RLimit in Plans .................................................................................................... 186
Configure RLimit Values .................................................................................................. 187
Limiting Resource Use For Individual Accounts .............................................................. 187
Billing 189
Plans ................................................................................................................................ 189
Billing Types .................................................................................................................... 189
Trial Hosting .................................................................................................................... 189
Billing Profiles .................................................................................................................. 189
Prices ............................................................................................................................... 190
Billing Periods .................................................................................................................. 190
Crediting Accounts .......................................................................................................... 190
Debiting Accounts ........................................................................................................... 190
Billing Modes ................................................................................................................... 190
Traffic ............................................................................................................................... 190
Disk Space ...................................................................................................................... 191
E-mailing Invoices ........................................................................................................... 191
Taxes ............................................................................................................................... 191
Promotions ...................................................................................................................... 191
Suspending Debtors ........................................................................................................ 191
Money Returns ................................................................................................................ 192
Billing Statements ............................................................................................................ 192
Reseller Billing ........................................................................................................................... 193
Wholesale Prices vs Retail Prices ................................................................................... 194
How do I view my billing history? .................................................................................... 197
How do I pay?.................................................................................................................. 201
Billing Types .............................................................................................................................. 204
Billing Profiles ............................................................................................................................ 204
Billing Periods and Discounts .................................................................................................... 205
Default and Actual Billing Periods. Base Prices .............................................................. 205
Monthly and Billing Period Resources ............................................................................ 205
Opening a New Billing Period/Month............................................................................... 206
Creating and Configuring Actual Billing Periods ............................................................. 206
Changing Account‟s Billing Period ............................................................................................. 208
Changing Billing Period Start Date ............................................................................................ 209
Credit Limit ................................................................................................................................. 211
Setting Credit Limit in a Plan ........................................................................................... 212
Increasing Credit Limit for Individual Accounts ............................................................... 212
Resetting Credit Limit For All Users ................................................................................ 212
Fees Collected From Customers ............................................................................................... 213
Plan Fees ........................................................................................................................ 213
Taxes ......................................................................................................................................... 214
Tax Exemption ........................................................................................................................... 216
Enabling Tax Exemption ................................................................................................. 216
Setting Tax Exemption Mode at Signup .......................................................................... 217
Activating User Accounts with Tax Exemption Code Entered ........................................ 217
Preface 8
Money Returns .......................................................................................................................... 219
Events that Trigger Refunds ............................................................................................ 219
Refund Formulas ............................................................................................................. 220
Moneyback Period ........................................................................................................... 220
Reducing Quotas and Limits ........................................................................................... 220
Refund Percentage ......................................................................................................... 221
Managing Debtors ..................................................................................................................... 222
Punitive Measures ........................................................................................................... 222
Punitive Measures Automation ........................................................................................ 222
Start Date of Time in Debt ............................................................................................... 223
Promotions ................................................................................................................................. 224
Promotion Types ............................................................................................................. 224
Calculating Promotion Discounts .................................................................................... 224
Creating Promotions ........................................................................................................ 224
Associating Promotions With Plans................................................................................. 227
Extra Packages .......................................................................................................................... 228
Creating Extra Packs ....................................................................................................... 228
Managing Extra Packs .................................................................................................... 229
Dedicated Servers 231
Adding Network Switches .......................................................................................................... 232
Creating/Managing Dedicated Server Templates ..................................................................... 234
Custom-built Dedicated Servers ...................................................................................... 235
Dedicated Server Plans ............................................................................................................. 236
User Plans ....................................................................................................................... 236
User‟s Choosing a Server at Signup ............................................................................... 239
Managing Dedicated Servers .................................................................................................... 239
Adding Dedicated Servers ............................................................................................... 240
Editing Dedicated Servers ............................................................................................... 241
Deleting Dedicated Servers ............................................................................................. 242
Custom-built Dedicated Servers ................................................................................................ 242
Dedicated Server Status ............................................................................................................ 243
Assigning Additional IP Ranges ................................................................................................ 246
1. Set Prices for Extra IPs in Plans ................................................................................. 246
2. Add IP Subnet ............................................................................................................. 246
3. Split IP Subnet to Smaller IP Ranges ......................................................................... 248
4. Create PTR zone for Reverse DNS Records .............................................................. 249
5. Assign IP Range to Dedicated Server ......................................................................... 250
6. Unassign IP Range ..................................................................................................... 251
Dedicated Servers‟ Maintenance ............................................................................................... 252
Regular Backups ............................................................................................................. 252
Maintenance Requests .................................................................................................... 253
Automatic Cancellation Settings...................................................................................... 254
Parallels Virtuozzo Containers 256
Creating Virtuozzo Plans ........................................................................................................... 257
Creating Virtuozzo Plan Groups ................................................................................................ 258
Signing Up Users for Virtuozzo Plans ....................................................................................... 258
Parallels Sitebuilder Integration 259
Licensing Parallels Sitebuilder Accounts ................................................................................... 260
Configuring Access to Parallels Sitebuilder Plans from Parallels H-Sphere Plans ................... 260
Migrating from Parallels SiteStudio to Parallels Sitebuilder ...................................................... 261
Preface 9
Customer Signup 262
Signing Up Users ....................................................................................................................... 262
Signing Up Users from Admin Control Panel .................................................................. 262
Signing Up Users from the Street .................................................................................... 264
Moderating User Signups .......................................................................................................... 264
Moderated Signups ......................................................................................................... 264
Email Notifications ........................................................................................................... 265
Activating Or Rejecting Signups ...................................................................................... 265
Changing Details of Moderated Accounts ....................................................................... 266
Moderated Credit Card Signup ........................................................................................ 267
Signup Guard Settings .............................................................................................................. 268
Creating moderation rules ............................................................................................... 268
Setting Signup Guard Blacklist ........................................................................................ 270
Viewing Signup Info ................................................................................................................... 275
Signup IPs ....................................................................................................................... 275
Signup Statistics .............................................................................................................. 275
Trial Hosting ............................................................................................................................... 277
Introduction to Trial Hosting ............................................................................................ 277
Managing Trial Accounts ................................................................................................. 277
Enabling Trial Registration .............................................................................................. 278
Grouping Trial Plans ........................................................................................................ 279
Managing Trial Accounts ................................................................................................. 280
Enabling Trial Registration .............................................................................................. 281
Grouping Trial Plans ........................................................................................................ 282
Account Management 283
Finding User Accounts............................................................................................................... 284
Generic Search................................................................................................................ 285
Search in Resellers ......................................................................................................... 286
Search Deleted Accounts ................................................................................................ 287
Search Dedicated Server Accounts ................................................................................ 287
Search Suspended Accounts .......................................................................................... 288
Search by Contact Info .................................................................................................... 289
Search by Credit Card Charges ...................................................................................... 289
Search by Disk Usage ..................................................................................................... 290
Search by Domain Name ................................................................................................ 290
Search by Invoice/Balance Entries.................................................................................. 290
Search by Logical and Physical Servers ......................................................................... 291
Search by Merchant Gateway Transactions ................................................................... 291
Search by Reseller Traffic ............................................................................................... 291
Search by Resellers Disk Usage ..................................................................................... 291
Search by Transfer Traffic ............................................................................................... 292
User Details ............................................................................................................................... 292
Admin Notes .............................................................................................................................. 292
Crediting Accounts ..................................................................................................................... 293
Debiting Accounts ...................................................................................................................... 294
View debits ...................................................................................................................... 297
Deleting Accounts ...................................................................................................................... 297
Suspending and Resuming Accounts........................................................................................ 299
Suspending Accounts ...................................................................................................... 302
Resuming Accounts ........................................................................................................ 302
Restoring Accounts.................................................................................................................... 303
Reports ...................................................................................................................................... 304
Billing Balance ................................................................................................................. 305
Estimated balance exhaustion date ................................................................................ 307
Daily Report ..................................................................................................................... 308
Preface 10
Charge Log ...................................................................................................................... 309
Web Payments Log ......................................................................................................... 310
Registrar Log ................................................................................................................... 311
Credit Card Charge ......................................................................................................... 312
CC Processing Errors Report .......................................................................................... 313
Billing Entries ................................................................................................................... 314
Tax/Refund Report .......................................................................................................... 316
Signup/Go-away Statistics .............................................................................................. 317
Monthly Revenue ............................................................................................................ 318
Monetary Transactions .................................................................................................... 319
Transfer Traffic Report .................................................................................................... 320
Disk Usage Report .......................................................................................................... 321
Reports Installed in a Package ........................................................................................ 322
Processing Check Payments ..................................................................................................... 328
Technical Support 329
Client Support Center ................................................................................................................ 330
Configuring Administration Security ................................................................................ 331
Managing Trouble Tickets ............................................................................................... 332
Task System .................................................................................................................... 336
Searching Trouble Tickets ............................................................................................... 337
Exchanging Private Messages ........................................................................................ 338
Supporting Reseller End Users ....................................................................................... 339
Ticket Statistics................................................................................................................ 340
Ticket Queues ................................................................................................................. 341
Configuring Support Center ....................................................................................................... 342
Knowledge Base ........................................................................................................................ 346
Creating Knowledge Bases ............................................................................................. 347
Editing and Removing Knowledge Bases ....................................................................... 347
Exporting Knowledge Base ............................................................................................. 348
Importing Knowledge Bases ............................................................................................ 348
Spellcheck ....................................................................................................................... 349
Search ............................................................................................................................. 349
Settings ............................................................................................................................ 350
Custom Jobs .............................................................................................................................. 350
Adding Custom Jobs ....................................................................................................... 351
Adding Tasks to Custom Jobs ......................................................................................... 352
Tracking Custom Job Status ........................................................................................... 353
Mass Mail ................................................................................................................................... 354
Comodo SSL Manager 356
Step 1. Register as a Comodo CA Web host reseller ............................................................... 357
Step 2. Configure prices for various certificate types ................................................................ 357
Step 3. Enable SSL Support in plans ........................................................................................ 359
Step 4. Manage your customer requests................................................................................... 359
In this chapter:
Typographical Conventions ............................................................................... 11
Feedback .......................................................................................................... 12
Typographical Conventions
Before you start using this guide, it is important to understand the documentation
conventions used in it.
The following kinds of formatting in the text identify special information.
Formatting convention
Type of Information
Example
Special Bold
Items you must select,
such as menu options,
command buttons, or
items in a list.
Go to the System tab.
Titles of chapters,
sections, and
subsections.
Read the Basic
Administration chapter.
Italics
Used to emphasize the
importance of a point, to
introduce a term or to
designate a command
line placeholder, which is
to be replaced with a real
name or value.
The system supports the
so called wildcard
character search.
Monospace
The names of
commands, files,
directories, and domain
names.
The license file is located
in the
http://docs/common/
licenses directory.
C H A P T E R 1
Preface
12 Preface
Preformatted
On-screen computer
output in your command-
line sessions; source
code in XML, C++, or
other programming
languages.
# ls al /files
total 14470
Preformatted
Bold
What you type,
contrasted with on-screen
computer output.
# cd /root/rpms/php
CAPITALS
Names of keys on the
keyboard.
SHIFT, CTRL, ALT
KEY+KEY
Key combinations for
which the user must
press and hold down one
key and then press
another.
CTRL+P, ALT+F4
Feedback
If you have found a mistake in this guide, or if you have suggestions or ideas on how to
improve this guide, please send your feedback using the online form at
http://www.parallels.com/en/support/usersdoc/. Please include in your report the
guides title, chapter and section titles, and the fragment of text in which you have found
an error.
Parallels H-Sphere Reseller guide aims at resellers of hosting services and explains
how to configure and administer Parallels H-Sphere control panel.
C H A P T E R 2
About This Guide
Parallels H-Sphere is a comprehensive hosting automation system that allows you to
provide a heterogeneous operating system environment to your customers across
multiple servers. It can manage hosting servers located in various data centers.
Parallels H-Sphere can have a multiple server layout, called a cluster. The main server
in the cluster is the actual Parallels H-Sphere Control Panel, a web application with
graphical interface, which centralizes all hosting management tasks, controls all hosting
servers and services, manages users, domains, events, and processes. Through
Parallels H-Sphere web interface, you can configure and manage these and other
subsystems, other servers, user accounts and domains, etc. All system data, such as
billing, domain, and other info, is stored in the Postgres system database. The Control
panel consists of many subsystems, the major of them described below.
In this chapter:
Getting Started .................................................................................................. 15
Step 1. Access Your Reseller Account .............................................................. 15
Step 2. Create a DNS Zone ............................................................................... 16
Step 3. Create an Instant Alias Template .......................................................... 16
Step 4. Add Server Aliases ................................................................................ 17
Step 5. Change Temporary CP Alias to Your Own Reseller CP URL ................ 17
Step 6. Configure Mail Notification Addresses ................................................... 18
Step 7. Set up Payment Settings ....................................................................... 18
Step 8. Create Plans ......................................................................................... 19
Step 9. Create Billing Periods ............................................................................ 20
Step 10. Configure Support Center ................................................................... 20
Step 11. Look and Feel ..................................................................................... 21
C H A P T E R 3
Introduction
Getting Started
This document explains what you need to do in order to set up your hosting system with
minimum required configuration. We presume that your reseller account has been created.
Follow the given instructions step by step to configure your Reseller CP.
Step 1. Access Your Reseller Account
Parallels H-Sphere offers simplified reseller concept which means more convenient way to
work with both the Reseller User account (hereinafter referred to as Reseller Billing) and the
Reseller Master Admin account which is now created automatically once reseller account is
created. Each of the above accounts has its own CP design.
The new approach allows resellers to switch between accounts easily without having to log
out/into accounts as if they worked with one CP. Both Reseller Admin and Reseller Billing
interfaces are provided with respective links (menu items) to switch between reseller billing
account and reseller admin account CPs. They will open in one and the same window.
To switch to Reseller Billing CP:
To switch to Reseller Admin CP:
Second way to access Reseller Admin CP is to log into your Reseller Admin CP from
Reseller Billing interface. In this case, however, Reseller Admin CP will open in the new
window.
Theres also a third way to access Reseller Admin Section: via Reseller CP URL which can
contain either Reseller CP alias or registered domain name. Enter URL into the address bar
and when the login page is loaded, enter Reseller User (billing account) login and password.
Parallels H-Sphere will send you to the Reseller Admin CP. However, we dont recommend
doing so for privacy/security reasons. Reseller can have several Admin accounts but only
one Reseller Master Admin Account. According to that, switching between the Reseller Billing
and Reseller Admin is possible only via Reseller Master Admin. Minor Admin accounts cant
find and log into the Master Admin Account, therefore switching panels is security safe.
Step 2. Create a DNS Zone
Now that you have entered the admin account, you need to setup your DNS:
1 Go to DNS Manager -> E. Manager > Add DNS Zone.
2 Enter all necessary information on the page that appears, where:
Name: the name of your domain without the www part.
Admin e-mail: your e-mail address with . instead of @
Allow third level domain hosting: check this box to let your customers register domains
like customerdomain.yourdomain.com.
Master server and slave 1: Leave as is.
3 Click Submit.
Step 3. Create an Instant Alias Template
The instant alias template is required to generate instant aliases. They provide immediate
access to your customers sites while DNS servers get updated.
To create an Instant Alias Template in your admin account control panel:
1 Select DNS Manager in the E. Manager menu.
2 Choose DNS zone and click the Edit icon under the Action field.
3 At the top of the page that shows, click the Add instant alias link.
4 In the form that appears, enter u or any other letter for prefix and leave
the shared IP tag value as it is. Click Submit.
5 You will now need to go to your domain registrar and create the name
servers that are associated with your domain name. Use the IP numbers
that were assigned to the name servers.
Step 4. Add Server Aliases
If you, as a reseller, dont need your own DNS servers, skip this step.
Server alias is your own name for the parent host. Once you set up the server alias, it will
appear everywhere in place of the real server name. In other words, the parent host will
become totally transparent to the end customers, and you will look to them as a totally
independent hosting provider.
To add server aliases:
1 Select Server Aliases in the E. Manager menu.
2 Set your server aliases for each host in the Resellers DNS server aliases section
and click Submit. These server aliases must be registered with your domain
name registrar. Note: Name servers and the corresponding IPs for each of
them will show in Resellers DNS server aliases section.
3 Set your server aliases for each host in the Other resellers server aliases
section and click Submit. These server aliases must be registered with any
registrar. Note: until your name servers are registered by an accredited
registrar, they will never be recognized by servers across the Internet and
none of your reseller domains will work. It usually takes about 2 to 4 days
before these name servers become active across the Internet.
Step 5. Change Temporary CP Alias to Your
Own Reseller CP URL
Once the system configuration is completed, the reseller CP can be accessed by the instant
reseller CP domain alias.
To change this temporary CP alias to your own Rreseller CP URL:
1 Switch to Reseller User panel
2 Go to Info - > Admin Settings and change Reseller CP URL:
Set the protocol: http for regular or https for SSL secured
Enter the new domain name with cp at the beginning. (e.g.: cp.example.com).
Leave the the port number as is - it must be the same as that of the parent hosting
company.
3 Click Change.
As a result, the URL of the control panel will be similar to http://cp.example.com:8080
Step 6. Configure Mail Notification Addresses
To subscribe your staff to receive copies of user e-mail notifications:
1 Go to the Settings menu - > Notifications - > Notification Recipients.
2 On the page that appears add subscribers to mailing lists you choose.
Step 7. Set up Payment Settings
On this step you can configure Parallels H-Sphere to process credit cards, accept check
payments and perform online web payments for the services you provide.
To configure credit card processing through Merchant Gateway Manager:
1 Go to the Settings menu ->Payment Settings -> CC Brands and add necessary CC
brands.
2 Go to the Settings menu ->Payment Settings -> Merchant Gateway and add
necessary merchant gateway from the drop down menu and click Add.
3 In the Set Active drop down box, select this merchant gateway. You can have
only one active merchant gateway at a time.
4 In the Payment Type drop down box, select the CC brand you would like to
process with this merchant gateway.
5 Click the Activate button.
To configure Web Payment Processor, like PayPal or 2CheckOut:
1 Go to the Settings menu ->Payment Settings -> Merchant Gateway.
2 Select the payment system from the drop-down menu and click Edit:
3 Enter your account settings. Once you enter correct settings, the web
payment system will appear in the list as Active
To configure Processing Check Payments:
1 Go to the Settings menu ->Payment Settings -> Merchant Gateway.
2 Enable Accept Checks.
Step 8. Create Plans
Create Hosting Plans
Now that your control panel is configured, you can create hosting plans.
1 Go to Plans -> Create and click Select next to the plan to start the wizard.
2 Enter the name of the plan at the top of the page.
3 Select the resources (features) you would like to include in the plan. Make
sure to leave Service Domain unchecked.
4 In the last section of the wizard, make sure to enter Credit limit, e.g. 10 and
click Next to proceed.
5 Enter prices and free units for each type of resource and click the Create
button at the bottom of the page.
6 Go to Plans -> Manage and turn this plan ON for signups.
Now your control panel is ready for signing up users. Please read all documentation
before using Parallels H-Sphere as a production system.
Create a System Plan and Account For Your Corporate
Domain
This step is required to host your corporate promotion site with your hosting system.
1 Go to Plans -> Create menu and select a Unix or Windows plan wizard
2 On Step 1, set the plan name to System and include resources you want to
use with your site.
3 Make sure to check Service domain and in the Settings section set Billing Type to
Without billing.
4 Submit and complete the wizard.
5 Go to Plans -> Manage and click Access for the System plan and make sure
only Admin is checked.
6 Go to Signup menu and create System account using the Signup Wizard
Note: Your system account is treated as an ordinary end customer account. Youll be
charged for all resources used in this account.
Step 9. Create Billing Periods
Each plan can have several billing periods with different price discounts for each. You cant
delete billing periods, but you can change their duration. For instance, if you create a billing
period for 1 year and you find out you dont need it, you can change it to 3 months.
To create a billing period for a plan:
1 Go to Plans -> Manage and click Settings in the Advanced section.
2 Scroll down to the Payment Intervals and click Add.
3 Specify the duration of the billing period. For instance, to make it 3 months
long, select MONTH and enter 3 in the Size box.
4 Optionally, enter discounts. For instance, if you want to cancel any setup
fee for this billing period, enter 100 in the Setup Discount field.
5 Click Submit. This will add the billing period to the list.
Step 10. Configure Support Center
Support Center is the web-based means of providing customer support.
To configure your Support Center:
1 Go to Plans -> Create menu and choose Administrator Plan Wizard.
2 Enter TechSupport Admin as the name of the plan, check to include
TroubleTicket Admin and Allow assignment of trouble tickets and submit.
3 Go to Plans -> Manage and turn this plan ON for signups.
4 Go to Signup menu, click to sign up for Tech Support Admin and create Tech
Support Admin account using the signup wizard.
5 Go to Settings - > Tech Support and configure your Support Center. It is
required to collect customers e-mails and convert them into trouble tickets.
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Parallels H-Sphere 3.5 User guide

Category
Software
Type
User guide

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