Parallels H-Sphere 3.6.2 User guide

Type
User guide
Revision 1.0
Parallels H-Sphere 3.6.2 Administrator
Guide
Parallels H-Sphere 3.6.2
Legal and Copyright Notice
Parallels IP Holdings GmbH
Vordergasse 59
CH-Schaffhausen
Switzerland
Phone: +41-526320-411
Fax: +41-52672-2010
Copyright © 2012 Parallels IP Holdings GmbH. All rights reserved.
www.parallels.com
This product is protected by United States and international copyright laws. The product’s
underlying technology, patents, and trademarks are listed at
http://www.parallels.com/trademarks.
Microsoft, Windows, Windows Server, Windows NT, Windows Vista, and MS-DOS are
registered trademarks of Microsoft Corporation.
Linux is a registered trademark of Linus Torvalds.
Mac is a registered trademark of Apple, Inc.
All other marks and names mentioned herein may be trademarks of their respective owners.
Contents
Preface 15
Typographical Conventions ......................................................................................................... 15
Feedback ..................................................................................................................................... 16
About This Guide 17
Introduction To Parallels H-Sphere 18
DNS Management ....................................................................................................................... 19
Server Management .................................................................................................................... 20
User Signup ................................................................................................................................. 20
Billing And Plan Management ..................................................................................................... 21
Merchant Gateway Management ................................................................................................ 21
User/Account/Domain Management ............................................................................................ 22
Resellers ...................................................................................................................................... 23
Domain Management .................................................................................................................. 24
SSL .............................................................................................................................................. 25
Support Center ............................................................................................................................ 26
Look and Feel Management ........................................................................................................ 26
Parallels H-Sphere Licensing 27
Purchasing and Leasing Parallels H-Sphere .................................................................... 27
Upgrading to Parallels H-Sphere 3.6.2 or higher .............................................................. 27
Upgrading Parallels H-Sphere Accounts ........................................................................... 28
Getting Started 29
Step1. Disable Global Resources ................................................................................................ 30
Step 2. Set up a Domain Registrar .............................................................................................. 31
Step 3. Configure Mail Notification Addresses ............................................................................ 31
Step 4. Set up Payment Settings ................................................................................................. 32
Step 5. Create Plans.................................................................................................................... 33
Step 6. Create Billing Periods ...................................................................................................... 33
Step 7. Configure Support Center ............................................................................................... 34
Step 8. Configure Look and Feel ................................................................................................. 34
Server Configuration 35
Physical Servers .......................................................................................................................... 35
Adding Physical Servers ................................................................................................... 36
Physical Server Controls ................................................................................................... 37
Deleting a Physical Server ................................................................................................ 38
Logical Servers ............................................................................................................................ 38
Adding Logical Servers ..................................................................................................... 39
Enabling User Signup on Logical Servers ......................................................................... 40
Removing Logical Servers ................................................................................................ 41
Setting Logical Server Additional Options ......................................................................... 42
Preface 4
Adding IPs ................................................................................................................................... 46
DNS Servers ................................................................................................................................ 49
Mail Server Settings..................................................................................................................... 50
SPF and SRS .............................................................................................................................. 51
Enabling SPF and SRS ..................................................................................................... 51
Configuring SPF and SRS ................................................................................................. 52
AntiSpam and AntiVirus ............................................................................................................... 53
Enabling AntiSpam and AntiVirus in Control Panel........................................................... 53
Configuring AntiSpam and AntiVirus Default Settings ...................................................... 54
System SMTP Relays .................................................................................................................. 55
Advanced Web Server Settings ................................................................................................... 56
Apache Version ................................................................................................................. 56
Apache Modules ................................................................................................................ 57
Using Gotroot.com Modsecurityâ„¢ Rules With H-Sphere ................................................. 59
PHP Modes ....................................................................................................................... 62
PHP Plugins ...................................................................................................................... 65
PHP Accelerators .............................................................................................................. 66
Server Groups ............................................................................................................................. 67
Load Balanced Server Clusters ................................................................................................... 69
Platform Change .......................................................................................................................... 71
Updating Physical Boxes From CP Interface .............................................................................. 74
Procedure .......................................................................................................................... 74
Physical Server Installation/Update Profiles ................................................................................ 76
Resource Prerequisites ............................................................................................................... 80
System Service Management ...................................................................................................... 84
DNS and Hosting 86
DNS Manager .............................................................................................................................. 87
Adding DNS Zones ...................................................................................................................... 87
Instant Alias Templates ............................................................................................................... 89
Adding Instant Alias Templates ......................................................................................... 90
Editing Instant Alias Templates ......................................................................................... 92
DNS Records ............................................................................................................................... 93
Adding custom A records .................................................................................................. 94
Adding custom MX records ............................................................................................... 95
Adding custom CNAME records ........................................................................................ 95
Re-generating System Custom DNS Records .................................................................. 97
Hosting Your Corporate Site ........................................................................................................ 97
Step 1. Make sure you have a service DNS zone ............................................................. 98
Step 2. Create a service plan ............................................................................................ 98
Step 3. Disallow signups from outside your admin account. ............................................. 99
Step 4. Create a service account ...................................................................................... 99
Adding Domains for Third Level Hosting ................................................................................... 100
Providing Mail Under Service Domain for Third-Level Hosting ................................................. 100
Control Panel Web Interface 101
Regional Settings ....................................................................................................................... 102
Images and Icons ...................................................................................................................... 104
Logo Images .................................................................................................................... 104
Icons And Control Images ............................................................................................... 105
Interface Texts ........................................................................................................................... 107
Login Texts ...................................................................................................................... 107
Signup Texts .................................................................................................................... 107
Miscellaneous Texts ........................................................................................................ 107
Skins and Colors ........................................................................................................................ 108
Disabling CP Skins .................................................................................................................... 110
Disabling CP Skins globally ............................................................................................. 110
Preface 5
Disabling CP Skins for reseller plans .............................................................................. 110
Setting Interface Language ....................................................................................................... 111
Setting Default System Language ................................................................................... 111
Setting Admin Interface Language .................................................................................. 111
E-Mail Notifications 113
Setting E-Mail Notification Recipients ........................................................................................ 114
Editing E-Mail Notifications ........................................................................................................ 115
Configuring User Notification Rules ........................................................................................... 120
Online Invoices ................................................................................................................ 121
"No Charge" Notifications ................................................................................................ 121
Control Panel Configuration 123
Entering Company Information .................................................................................................. 124
Disabling Global Resources, Hosting Platforms And Reseller CP SSL .................................... 125
Using Background Job Manager ............................................................................................... 128
Supported TLD's ........................................................................................................................ 132
Installing Shared SSL Certificates ............................................................................................. 133
Shared SSL installation wizard ........................................................................................ 134
Managing Mail SSL.................................................................................................................... 137
Enabling Mail SSL ........................................................................................................... 137
Editing Mail SSL .............................................................................................................. 139
Reposting Certificates ..................................................................................................... 141
Disabling Mail SSL .......................................................................................................... 141
Using Credit Card Encryption .................................................................................................... 141
Turning On ....................................................................................................................... 142
Loading Private Key ........................................................................................................ 143
Turning Off ....................................................................................................................... 144
If You Lose Your Private Key .......................................................................................... 145
Adding Credit Card Brands ........................................................................................................ 146
Domain Registrars 147
Domain Registrar Manager ....................................................................................................... 147
Configuring Domain Registration Settings ...................................................................... 148
Step 1. Creating Connections with Domain Registrars ................................................... 148
Step 2. Associating Top Level Domains with Domain Registrars ................................... 149
Step 3. Setting Default Domain Registration Prices........................................................ 150
Step 4. Configuring Registrar Connections for Resellers ............................................... 150
Editing Registrar Connection Settings ............................................................................ 151
Removing TLD Associations ........................................................................................... 151
Deleting Registrar Connections ....................................................................................... 151
Enom Configuration ................................................................................................................... 152
Setting Up Enom Connection .......................................................................................... 152
OpenSRS Configuration ............................................................................................................ 154
Setting Up OpenSRS Connection ................................................................................... 154
Asynchronous Response Management .......................................................................... 157
OnlineNIC Configuration ............................................................................................................ 158
Getting Prepared ............................................................................................................. 158
Setting Up OnlineNIC Connection ................................................................................... 158
RRPproxy Configuration ............................................................................................................ 160
Setting Up RRPproxy Connection ................................................................................... 160
Ascionic Configuration ............................................................................................................... 162
Setting Up Ascionic Connection ...................................................................................... 162
TPPInternet Configuration ......................................................................................................... 164
Setting Up TPPInternet Connection ................................................................................ 164
Preface 6
Email Domain Registration ........................................................................................................ 166
Configuring Email Registrar ............................................................................................ 167
Merchant Gateways 170
Merchant Gateway Manager ..................................................................................................... 171
Setting Up Merchant Gateway ........................................................................................ 172
Editing Merchant Gateway Settings ................................................................................ 172
Associating Merchant Gateways with Credit Card Vendors ........................................... 173
Editing Description for User Credit Card Statements ...................................................... 173
Handling CC Charge Request Failures ........................................................................... 174
One Step Gateways ........................................................................................................ 175
AssureBuy Configuration ........................................................................................................... 175
Preparation ...................................................................................................................... 175
Configuration ................................................................................................................... 175
AuthorizeNet (Sim Protocol) Configuration ............................................................................... 177
Preparation ...................................................................................................................... 177
Configuration ................................................................................................................... 177
Bibit Configuration ..................................................................................................................... 179
Preparation ...................................................................................................................... 179
Configuration ................................................................................................................... 179
Cardia Services Configuration ................................................................................................... 181
Preparation ...................................................................................................................... 181
Configuration ................................................................................................................... 181
ECHO Configuration .................................................................................................................. 182
Preparation ...................................................................................................................... 182
Configuration ................................................................................................................... 182
ePDQ Configuration................................................................................................................... 183
Preparation ...................................................................................................................... 183
Configuration ................................................................................................................... 183
eWay Configuration ................................................................................................................... 185
Preparation ...................................................................................................................... 185
Configuration ................................................................................................................... 185
HSBC Configuration .................................................................................................................. 186
Preparation ...................................................................................................................... 186
Configuration ................................................................................................................... 186
Innovative Gateway Configuration ............................................................................................. 188
Preparation ...................................................................................................................... 188
Configuration ................................................................................................................... 188
LinkPoint (API v3.01) Configuration .......................................................................................... 189
Preparation ...................................................................................................................... 189
Configuration ................................................................................................................... 190
Moneris Configuration................................................................................................................ 193
Preparation ...................................................................................................................... 193
Configuration ................................................................................................................... 193
NetBilling Configuration ............................................................................................................. 194
Preparation ...................................................................................................................... 194
Configuration ................................................................................................................... 195
NTPNow Configuration .............................................................................................................. 195
Preparation ...................................................................................................................... 195
Configuration ................................................................................................................... 196
Paradata Configuration .............................................................................................................. 198
Preparation ...................................................................................................................... 198
Configuration ................................................................................................................... 198
PayGate Configuration .............................................................................................................. 200
Preparation ...................................................................................................................... 200
Configuration ................................................................................................................... 200
PayJunction Configuration ......................................................................................................... 202
Preparation ...................................................................................................................... 202
Preface 7
Configuration ................................................................................................................... 202
Plug'n Pay Configuration ........................................................................................................... 204
Preparation ...................................................................................................................... 204
Configuration ................................................................................................................... 204
Pay-Me-Now Configuration ....................................................................................................... 206
Preparation ...................................................................................................................... 206
Configuration ................................................................................................................... 206
PosNet Configuration................................................................................................................. 207
Preparation ...................................................................................................................... 207
Configuration ................................................................................................................... 207
Protx (VSP Direct Protocol 2.22) Configuration ........................................................................ 209
Preparation ...................................................................................................................... 209
Configuration ................................................................................................................... 209
PSiGate (XML API) Configuration ............................................................................................. 210
Preparation ...................................................................................................................... 210
Configuration ................................................................................................................... 210
SecurePay Configuration ........................................................................................................... 212
Preparation ...................................................................................................................... 212
Configuration ................................................................................................................... 212
SkipJack Configuration .............................................................................................................. 213
Preparation ...................................................................................................................... 213
Configuration ................................................................................................................... 214
SecurePay.com.au Configuration .............................................................................................. 215
Preparation ...................................................................................................................... 215
Configuration ................................................................................................................... 215
SecureTrading Configuration ..................................................................................................... 216
Preparation ...................................................................................................................... 216
Configuration ................................................................................................................... 216
ThePayDesk Configuration ........................................................................................................ 218
Preparation ...................................................................................................................... 218
Configuration ................................................................................................................... 219
Tucows Configuration ................................................................................................................ 220
Preparation ...................................................................................................................... 220
Configuration ................................................................................................................... 220
VeriSign PayFlow Pro With SSL Support (SDK v4) .................................................................. 223
Preparation ...................................................................................................................... 223
Configuration ................................................................................................................... 223
Web-based Payments 225
Web Payment Systems Manager .............................................................................................. 226
Work Principles................................................................................................................ 226
Configuration Procedure ................................................................................................. 226
Setting Web Payment Instant Notification URL ............................................................... 227
2CheckOut Configuration .......................................................................................................... 228
Authorize.Net (Sim Protocol) Configuration .............................................................................. 229
Setting Up Authorize.Net ................................................................................................. 229
ChronoPay Configuration .......................................................................................................... 231
Setting Up ChronoPay ..................................................................................................... 231
GestPay Configuration............................................................................................................... 232
PayNova Configuration .............................................................................................................. 233
PayPal Merchant Gateway Configuration ................................................................................. 234
Preparation ...................................................................................................................... 234
Configuration ................................................................................................................... 234
Sentry Configuration .................................................................................................................. 235
Preparation ...................................................................................................................... 235
Setup Procedure.............................................................................................................. 235
Webmoney Configuration .......................................................................................................... 237
1. Set your own purse ..................................................................................................... 237
Preface 8
2. Activate Webmoney payments in your Parallels H-Sphere control panel ................... 237
WorldPay Configuration ............................................................................................................. 238
Setting Up WorldPay ....................................................................................................... 238
Plans 241
Creating and Editing Plans (Plan Wizards) ............................................................................... 242
Starting Plan Creation Wizards ....................................................................................... 243
Starting Plan Edit Wizards ............................................................................................... 243
Simplified Plan Wizards ................................................................................................... 244
A Typical Web Hosting Plan Wizard .......................................................................................... 246
Step 1. Selecting Resources and Configuring Plan Settings .......................................... 247
Subsequent Steps. Setting Prices ................................................................................... 253
MySQL Plan Wizard .................................................................................................................. 254
Windows Plan Wizard ................................................................................................................ 254
Windows RealMedia Plan Wizard ............................................................................................. 255
E-mail Plan Wizard .................................................................................................................... 255
Markup Plan Wizard .................................................................................................................. 255
Admin Plans ............................................................................................................................... 256
Creating Admin Plans ...................................................................................................... 256
Editing Admin Plans ........................................................................................................ 257
Demo Plans ............................................................................................................................... 258
Changing Account's Plan (Plan Groups) ................................................................................... 260
Understanding Plan Groups ............................................................................................ 261
Grouping Plans ................................................................................................................ 261
Access to Plans ......................................................................................................................... 263
Plan Controls ............................................................................................................................. 264
Show ................................................................................................................................ 265
Copy ................................................................................................................................ 265
Delete .............................................................................................................................. 265
Plan Settings .............................................................................................................................. 266
Controlling RAM And CPU Usage ............................................................................................. 269
Enable RLimit in Plans .................................................................................................... 269
Configure RLimit Values .................................................................................................. 270
Limiting Resource Use For Individual Accounts .............................................................. 270
Placing Plans on Particular Boxes ............................................................................................. 271
Resources 274
Users, Accounts, Domains ........................................................................................................ 274
Users ............................................................................................................................... 275
Accounts .......................................................................................................................... 275
Domains .......................................................................................................................... 278
Traffic ......................................................................................................................................... 279
Traffic Calculation ............................................................................................................ 280
Traffic Limit ...................................................................................................................... 280
Traffic Pricing ................................................................................................................... 280
Restricting Traffic Usage and Traffic Limit ...................................................................... 281
Charging for Traffic .......................................................................................................... 282
Traffic Configuration Changes ......................................................................................... 288
Tracking End User Traffic Consumption ......................................................................... 289
Disk Space ................................................................................................................................. 289
Charging Users for Disk Space ....................................................................................... 290
Enabling/Disabling Summary Disk Usage ....................................................................... 291
Recreating Resources ............................................................................................................... 292
Blacklists in Parallels H-Sphere ................................................................................................. 292
Domains in blacklist ......................................................................................................... 293
Emails in blacklist ............................................................................................................ 293
Uploading and Exporting Black Lists ............................................................................... 294
Preface 9
Billing 296
Plans ................................................................................................................................ 296
Billing Types .................................................................................................................... 296
Trial Hosting .................................................................................................................... 296
Billing Profiles .................................................................................................................. 296
Prices ............................................................................................................................... 297
Limiting Resources .......................................................................................................... 297
Billing Periods .................................................................................................................. 297
Crediting Accounts .......................................................................................................... 297
Debiting Accounts ........................................................................................................... 297
Billing Modes ................................................................................................................... 298
Traffic ............................................................................................................................... 298
Disk Space ...................................................................................................................... 298
E-mailing Invoices ........................................................................................................... 298
Taxes ............................................................................................................................... 298
Promotions ...................................................................................................................... 299
Billing Resellers ............................................................................................................... 299
Managing Debtors ........................................................................................................... 299
Money Returns ................................................................................................................ 299
Billing Statements ............................................................................................................ 299
Billing Types .............................................................................................................................. 301
Billing Profiles ............................................................................................................................ 302
Billing Periods and Discounts .................................................................................................... 302
Default and Actual Billing Periods. Base Prices .............................................................. 302
Monthly and Billing Period Resources ............................................................................ 303
Opening a New Billing Period/Month............................................................................... 303
Creating and Configuring Actual Billing Periods ............................................................. 303
Changing Account's Billing Period ............................................................................................. 305
Changing Billing Period Start Date ............................................................................................ 306
Credit Limit ................................................................................................................................. 308
Setting Credit Limit in a Plan ........................................................................................... 309
Increasing Credit Limit for Individual Accounts ............................................................... 309
Resetting Credit Limit For All Users ................................................................................ 310
Fees Collected From Customers ............................................................................................... 311
Plan Fees ........................................................................................................................ 311
Free Units .................................................................................................................................. 312
Setting Prices and Free Units .................................................................................................... 313
Comments on Resources ................................................................................................ 314
Discounts ................................................................................................................................... 319
Billing Consequences of Editing Prices and Free Units ............................................................ 320
Taxes ......................................................................................................................................... 320
Tax Exemption ........................................................................................................................... 322
Enabling Tax Exemption ................................................................................................. 323
Setting Tax Exemption Mode at Signup .......................................................................... 324
Activating User Accounts with Tax Exemption Code Entered ........................................ 324
Money Returns .......................................................................................................................... 326
Events that Trigger Refunds ............................................................................................ 326
Refund Formulas ............................................................................................................. 327
Moneyback Period ........................................................................................................... 327
Reducing Quotas and Limits ........................................................................................... 328
Refund Percentage ......................................................................................................... 328
Managing Debtors ..................................................................................................................... 329
Punitive Measures ........................................................................................................... 329
Punitive Measures Automation ........................................................................................ 329
Start Date of Time in Debt ............................................................................................... 330
Promotions ................................................................................................................................. 331
Promotion Types ............................................................................................................. 331
Preface 10
Calculating Promotion Discounts .................................................................................... 331
Creating Promotions ........................................................................................................ 331
Calculators shipped with H-Sphere ................................................................................. 333
Validators shipped with H-Sphere ................................................................................... 333
Associating Promotions With Plans................................................................................. 333
Extra Packages .......................................................................................................................... 333
Creating Extra Packs ....................................................................................................... 333
Managing Extra Packs .................................................................................................... 334
Anniversary Based Billing .......................................................................................................... 335
Switching Between Billing Modes .............................................................................................. 336
Sending "No charge" Notifications ............................................................................................. 337
Warning of Immediate Charges in Case of Buying Additional Resources ................................ 337
Charging Accounts Whose Plans Change ................................................................................ 338
Charging End User Accounts .......................................................................................... 338
Charging Reseller Accounts ............................................................................................ 339
Dedicated Servers 340
Enabling Dedicated Servers in Globals ..................................................................................... 341
Adding MRTG Logical Servers and Network Switches ............................................................. 341
Adding MRTG Logical Servers ........................................................................................ 342
Adding Network Switches ................................................................................................ 342
Viewing MRTG Server Info .............................................................................................. 343
Creating/Managing Dedicated Server Templates ..................................................................... 344
Custom-built Dedicated Servers ...................................................................................... 345
Dedicated Server Plans ............................................................................................................. 346
User Plans ....................................................................................................................... 346
User's Choosing a Server at Signup ............................................................................... 348
Reseller Plans ................................................................................................................. 348
Managing Dedicated Servers .................................................................................................... 350
Adding Dedicated Servers ............................................................................................... 351
Editing Dedicated Servers ............................................................................................... 352
Deleting Dedicated Servers ............................................................................................. 353
Dedicated Server Status ............................................................................................................ 353
Assigning Additional IP Ranges ................................................................................................ 355
1. Set Prices for Extra IPs in Plans ................................................................................. 355
2. Add IP Subnet ............................................................................................................. 355
3. Split IP Subnet to Smaller IP Ranges ......................................................................... 356
4. Create PTR zone for Reverse DNS Records .............................................................. 357
5. Assign IP Range to Dedicated Server ......................................................................... 358
6. Unassign IP Range ..................................................................................................... 359
Billing Dedicated Servers .......................................................................................................... 360
Bandwidth Billing Types .................................................................................................. 361
Bandwidth Billing Types Options ..................................................................................... 362
Dedicated Servers' Maintenance ............................................................................................... 362
Regular Backups ............................................................................................................. 363
Maintenance Requests .................................................................................................... 363
Automatic Cancellation Settings...................................................................................... 364
Resellers 366
Plans ................................................................................................................................ 366
Dual Nature of Resellers ................................................................................................. 366
Private Label .................................................................................................................... 366
Look and Feel and Regional Settings ............................................................................. 367
Merchant Gateways ........................................................................................................ 367
Domain Registration ........................................................................................................ 367
Providing Support ............................................................................................................ 367
Control Panel ................................................................................................................... 367
Preface 11
Web, Mail, and SQL Resources ...................................................................................... 368
Servers ............................................................................................................................ 368
SSL .................................................................................................................................. 368
Billing ............................................................................................................................... 368
Markup plans ................................................................................................................... 368
Reseller DNS ............................................................................................................................. 370
Step 1. Adding Reseller CP Alias Template .................................................................... 370
Step 2. Configuring Reseller DNS Servers ..................................................................... 371
Creating And Editing Reseller Plans ......................................................................................... 372
Step 1. Configuring The Plan .......................................................................................... 372
Step 2 .............................................................................................................................. 375
Billing Resellers ......................................................................................................................... 379
Fees Collected From Resellers ....................................................................................... 379
Fees for services provided with reseller account ............................................................ 379
Fees for services distributed with user accounts ............................................................ 379
Charging Resellers for Traffic .......................................................................................... 380
Reseller Control Panel SSL ....................................................................................................... 381
Enabling Reseller Control Panel SSL Protection ............................................................ 383
Disabling Reseller Control Panel SSL Protection ........................................................... 387
Reseller Shared SSL ................................................................................................................. 387
Resellers' Own Wildcard Certificates .............................................................................. 388
Sharing Your Wildcard Certificates with Resellers .......................................................... 389
Placing Resellers on Separate Boxes ....................................................................................... 390
Allocating Physical Servers to Resellers ................................................................................... 393
Supporting Resellers' Customers .............................................................................................. 394
Deleting Resellers ...................................................................................................................... 395
Suspending And Resuming Resellers ....................................................................................... 396
Moving Accounts Between Resellers ........................................................................................ 396
Account Management 398
Finding User Accounts............................................................................................................... 399
Generic Search................................................................................................................ 400
Search by Domain Name ................................................................................................ 401
Search by Contact Info .................................................................................................... 401
Search in Resellers ......................................................................................................... 402
Search Suspended Accounts .......................................................................................... 403
Search Deleted Accounts ................................................................................................ 404
Search Dedicated Server Accounts ................................................................................ 405
Search by VPS Hostname ............................................................................................... 405
Search by Account Balance ............................................................................................ 405
Search by Merchant Gateway Transactions ................................................................... 405
Search by Invoice/Balance Entries.................................................................................. 405
Search by Credit Card Charges ...................................................................................... 406
Search by Transfer Traffic ............................................................................................... 406
Search by Disk Usage ..................................................................................................... 406
Search by CC Processing Errors .................................................................................... 406
Search by Logical and Physical Servers ......................................................................... 407
Search by Reseller Traffic ............................................................................................... 407
Search by Resellers Disk Usage ..................................................................................... 407
User Details ............................................................................................................................... 408
Admin Notes .............................................................................................................................. 408
Crediting Accounts ..................................................................................................................... 409
Debiting Accounts ...................................................................................................................... 410
View debits ...................................................................................................................... 412
Deleting Accounts ...................................................................................................................... 413
Suspending and Resuming Accounts........................................................................................ 414
Suspending Accounts ...................................................................................................... 416
Resuming Accounts ........................................................................................................ 417
Preface 12
Restoring Accounts.................................................................................................................... 417
Reports ...................................................................................................................................... 418
Exporting Reports ............................................................................................................ 420
Billing Balance ................................................................................................................. 420
Estimated balance exhaustion date ................................................................................ 422
Daily Report ..................................................................................................................... 422
Web Payments Log ......................................................................................................... 424
Charge Log ...................................................................................................................... 424
Registrar Log ................................................................................................................... 425
Credit Card Charge ......................................................................................................... 426
Billing Entries ................................................................................................................... 427
Signup/Go-away Statistics .............................................................................................. 428
Monthly Revenue ............................................................................................................ 429
Monetary Transactions .................................................................................................... 430
Transfer Traffic Report .................................................................................................... 431
Disk Usage Report .......................................................................................................... 432
Reseller Traffic Report .................................................................................................... 433
In Resellers Disk Usage Report ...................................................................................... 434
IP Addresses Report ....................................................................................................... 435
CC Processing Errors Report .......................................................................................... 435
Account Check ................................................................................................................ 437
Reports Installed in a Package ........................................................................................ 437
Processing Check Payments ..................................................................................................... 444
Setting up the Check Mailing Address ............................................................................ 445
Setting E-mail .................................................................................................................. 445
Moderating Accounts ....................................................................................................... 445
Turning Off Check Payments For the Entire System ...................................................... 446
Splitting Multiple Accounts ......................................................................................................... 447
Granting SSH Access To Users ................................................................................................ 448
Customer Signup 450
Signing Up Users ....................................................................................................................... 450
Signing Up Users from Admin Control Panel .................................................................. 451
Signing Up Users from the Street .................................................................................... 452
Moderating User Signups .......................................................................................................... 452
Moderated Signups ......................................................................................................... 452
Email Notifications ........................................................................................................... 453
Activating Or Rejecting Signups ...................................................................................... 453
Changing Details of Moderated Accounts ....................................................................... 453
Moderated Credit Card Signup ........................................................................................ 454
Signup Guard Settings .............................................................................................................. 455
Creating moderation rules ............................................................................................... 455
Setting Signup Guard Blacklist ........................................................................................ 456
Viewing Signup Info ................................................................................................................... 457
Signup IPs ....................................................................................................................... 457
Signup Statistics .............................................................................................................. 458
Trial Hosting ............................................................................................................................... 459
Introduction to Trial Hosting ............................................................................................ 459
Managing Trial Accounts ................................................................................................. 459
Enabling Trial Registration .............................................................................................. 460
Grouping Trial Plans ........................................................................................................ 461
Managing Trial Accounts ................................................................................................. 462
Enabling Trial Registration .............................................................................................. 463
Grouping Trial Plans ........................................................................................................ 464
Migration 465
Moving Domains Between Accounts ......................................................................................... 465
Preface 13
Domain Move Requirements ........................................................................................... 465
Moving Domains with Domain Mover .............................................................................. 466
Compatibility .................................................................................................................... 467
Manual Domain Move ..................................................................................................... 467
Moving Accounts Between Servers ........................................................................................... 467
Account move implies: .................................................................................................... 467
Cautions .......................................................................................................................... 468
Requirements .................................................................................................................. 468
Procedure ........................................................................................................................ 469
Migrating Individual Cobalt RAQ4 Accounts to Parallels H-Sphere .......................................... 470
Migration Procedure ........................................................................................................ 471
Billing Issues .................................................................................................................... 474
Migrating Individual cPanel Accounts to Parallels H-Sphere .................................................... 475
Preparing for Migration .................................................................................................... 475
Migration Procedure ........................................................................................................ 476
Billing Issues .................................................................................................................... 478
Migrating Individual Ensim Accounts to Parallels H-Sphere ..................................................... 479
Preparing for Migration .................................................................................................... 480
Migration Procedure ........................................................................................................ 481
Migration Notes ............................................................................................................... 484
Billing Issues .................................................................................................................... 485
Migrating Mass Accounts to Parallels H-Sphere ....................................................................... 485
Preparing for Migration .................................................................................................... 485
Migration Procedure ........................................................................................................ 485
Billing Issues .................................................................................................................... 487
Technical Support 488
Client Support Center ................................................................................................................ 490
Configuring Administration Security ................................................................................ 491
Managing Trouble Tickets ............................................................................................... 492
Task System .................................................................................................................... 495
Searching Trouble Tickets ............................................................................................... 496
Exchanging Private Messages ........................................................................................ 497
Managing KnowledgeBase .............................................................................................. 498
Ticket Statistics................................................................................................................ 498
Ticket Queues ................................................................................................................. 498
Supporting Reseller End Users ....................................................................................... 500
Configuring Support Center ....................................................................................................... 501
Knowledge Base ........................................................................................................................ 504
Creating Knowledge Bases ............................................................................................. 505
Editing and Removing Knowledge Bases ....................................................................... 505
Exporting Knowledge Base ............................................................................................. 506
Importing Knowledge Bases ............................................................................................ 507
Spellcheck ....................................................................................................................... 507
Search ............................................................................................................................. 508
Settings ............................................................................................................................ 509
Custom Jobs .............................................................................................................................. 509
Adding Custom Jobs ....................................................................................................... 510
Adding Tasks to Custom Jobs ......................................................................................... 511
Tracking Custom Job Status ........................................................................................... 511
Mass Mail ................................................................................................................................... 512
Crash Report ............................................................................................................................. 514
Installation ....................................................................................................................... 515
Update ............................................................................................................................. 515
Changing E-Mail Address Where Reports Are Sent ....................................................... 516
Sending Crash Reports ................................................................................................... 516
Extended Physical Server Information ............................................................................ 518
Preface 14
Parallels Virtuozzo Containers 519
Setting Up Parallels Virtuozzo Containers Node Server ........................................................... 520
Creating Virtuozzo Plans ........................................................................................................... 521
Creating Virtuozzo Plan Groups ................................................................................................ 523
Signing Up Users for Virtuozzo Plans ....................................................................................... 523
Parallels Sitebuilder Integration 525
Setting Up Parallels Sitebuilder ................................................................................................. 526
Licensing Parallels Sitebuilder Accounts ................................................................................... 527
Configuring Access to Parallels Sitebuilder Plans from Parallels H-Sphere Plans ................... 528
Migrating from Parallels SiteStudio to Parallels Sitebuilder ...................................................... 529
Third Party Products 530
Urchin ........................................................................................................................................ 531
Miva Kit ...................................................................................................................................... 532
How Does It Work? ......................................................................................................... 532
Adding Miva Merchant Licenses ................................................................................................ 533
Affiliate Programs ...................................................................................................................... 534
How Do Affiliate Programs Work? ................................................................................... 535
How Do I Set Up an Affiliate Program? ........................................................................... 535
Kanoodleâ„¢ Support .................................................................................................................. 537
AWStats Support ....................................................................................................................... 538
Setup ............................................................................................................................... 538
Configuration on Unix/Linux ............................................................................................ 538
Configuration on Windows .............................................................................................. 539
SpamAssassin Configuration Manager ..................................................................................... 540
In this chapter:
Typographical Conventions ............................................................................... 15
Feedback .......................................................................................................... 16
Typographical Conventions
Before you start using this guide, it is important to understand the documentation
conventions used in it.
The following kinds of formatting in the text identify special information.
Formatting convention
Type of Information
Example
Special Bold
Items you must select,
such as menu options,
command buttons, or
items in a list.
Go to the System tab.
Titles of chapters,
sections, and
subsections.
Read the Basic
Administration chapter.
Italics
Used to emphasize the
importance of a point, to
introduce a term or to
designate a command
line placeholder, which is
to be replaced with a real
name or value.
The system supports the
so called wildcard
character search.
Monospace
The names of
commands, files,
directories, and domain
names.
The license file is located
in the
http://docs/common/
licenses directory.
C H A P T E R 1
Preface
16 Preface
Preformatted
On-screen computer
output in your command-
line sessions; source
code in XML, C++, or
other programming
languages.
# ls –al /files
total 14470
Preformatted
Bold
What you type,
contrasted with on-screen
computer output.
# cd /root/rpms/php
CAPITALS
Names of keys on the
keyboard.
SHIFT, CTRL, ALT
KEY+KEY
Key combinations for
which the user must
press and hold down one
key and then press
another.
CTRL+P, ALT+F4
Feedback
If you have found a mistake in this guide, or if you have suggestions or ideas on how to
improve this guide, please send your feedback using the online form at
http://www.parallels.com/en/support/usersdoc/. Please include in your report the
guide's title, chapter and section titles, and the fragment of text in which you have found
an error.
Parallels H-Sphere Administrator guide aims at hosting providers and explains how to
configure and administer Parallels H-Sphere control panel.
C H A P T E R 2
About This Guide
Parallels H-Sphere is a comprehensive hosting automation system that allows you to
provide a heterogeneous operating system environment to your customers across
multiple servers. It can manage hosting servers located in various data centers.
Parallels H-Sphere can have a multiple server layout, called a cluster. The main server
in the cluster is the actual Parallels H-Sphere Control Panel, a web application with
graphical interface, which centralizes all hosting management tasks, controls all hosting
servers and services, manages users, domains, events, and processes. Through
Parallels H-Sphere web interface, you can configure and manage these and other
subsystems, other servers (on page 18), user accounts and domains, etc. All system
data, such as billing, domain, and other info, is stored in the Postgres system database.
The Control panel consists of many subsystems, the major of them described below.
In this chapter:
DNS Management ............................................................................................. 19
Server Management .......................................................................................... 20
User Signup ...................................................................................................... 20
Billing And Plan Management............................................................................ 20
Merchant Gateway Management ....................................................................... 21
User/Account/Domain Management .................................................................. 22
Resellers ........................................................................................................... 23
Domain Management ........................................................................................ 24
SSL ................................................................................................................... 25
Support Center .................................................................................................. 26
Look and Feel Management .............................................................................. 26
C H A P T E R 3
Introduction To Parallels H-Sphere
Introduction To Parallels H-Sphere 19
DNS Management
All DNS is managed by Parallels H-Sphere.
A typical Parallels H-Sphere setup requires one service domain name (example.com)
which is used as:
 the control panel domain (cp.example.com:8080 or cp.example.com:8443),
 web server domain (web1.example.com, web2.example.com),
 name server domain (ns1.example.com, ns2.example.com), etc.
It can also be used for third level hosting (on page 100) and instant access domain
aliases (on page 89), as well as to host the corporate (promotional) website. (on page
97)
The most typical configuration is to have two DNS servers, each on a separate box. In
case of one-server installations, you can put two DNS servers on one box (on page 49).
By default, Parallels H-Sphere randomly assigns primary and secondary DNS servers
for each domain to balance server load. If you want, you can assign master and slave
roles to DNS logical servers.
Parallels H-Sphere creates a zone file for each domain name on both name servers,
and allows end users to create custom DNS records through a web interface.
You can find more info on DNS Server Configuration in Understanding DNS Server
Configuration documentation in System Administrator Guide.
20 Introduction To Parallels H-Sphere
Server Management
We differentiate between physical and logical servers.
Physical servers (on page 35) are actually or virtually separate computers with their
own operating systems (Linux, FreeBSD Unix, or Windows). They can be emulated
with VMWare or other software packages.
Logical servers (on page 38) are programs that run on physical servers and process
client requests. For instance when we talk about web, mail, DNS, mysql and other
servers, we mean logical servers. A physical server can have one or more logical
servers running.
Logical servers of the same nature and purpose make a server group (on page 67). In
case of multiserver installations, logical servers of the same group are located on
different physical servers, and Parallels H-Sphere randomly chooses from them to
create user accounts, which evens server load and disk space usage.
In most instances, Parallels H-Sphere operates with logical servers, not physical
servers. We work with logical servers when we add IPs (on page 45), configure system
SMTP relays (on page 55), assign mail server roles, assign name server roles (on page
49), etc.
User Signup
To use hosting services, users (site owners and resellers) need to sign up for a hosting
plan.
Parallels H-Sphere offers fully automated user signup (on page 445) through the signup
wizard. Depending on the billing type and signup settings, accounts may not be created
until moderated by administrator (on page 452). For instance, an account may not be
immediately created because it was blacklisted by Signup Guard (on page 455) or
because the user doesn't pay with a credit card.
Depending on the plan, access to the signup wizard can be unrestricted (available
"from the street") or allowed only from the admin control panel. Registration "from the
street" can be performed by anybody without admin's interaction. Registration from the
admin control panel goes through exactly the same steps, but can be performed only
by the administrator. The latter is the only way to sign users up for publicly unavailable
plans.
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Parallels H-Sphere 3.6.2 User guide

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