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VVX 410 Series

Polycom VVX 410 Series Quick Reference Manual

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  • How can I place a call on hold?
    How do I transfer a call using the consultative method?
    How do I transfer a call directly to voicemail?
    How can I enable Do Not Disturb (DND)?
    How do I check my call history?
    How do I search for a contact in the directory?
    How can I add a contact to the directory?
    How do I update the information of an existing contact?
    How do I delete a contact from the directory?
    How can I add people or features to my Favorites for faster access?
VVX
®
410/411 POLYCOM SET
Mute
Speaker
Phone
Volume Keys
Headset
Navigation
Arrows
Home
Message
Waiting
Indicator
Lines Display
Hold
Messages
Transfer
Dialpad
Soft keys
Handset
VIEWS
MANAGING CALLSBASIC FUNCTIONS
Your phone has three main views.
LINES DEFAULT VIEW
This is your phone’s default display. Here, you can access phone lines and
on-screen soft keys.
HOME VIEW
To access this screen, press the Home key.
From this view, you can initiate new calls, check voice mail messages, and access
directories, settings, and applications.
The features in this view can be accessed using multiple methods. For example, your
Messages can be accessed from the Home View screen or by pressing the Envelope
key on the left side.
CALLS VIEW
If your phone has one or more calls, you can access this view.
The status of the call is indicated by its colour.
Dark Green - Active call
Bright Blue - Incoming call
Dark Blue - Held call
Use the up and down arrows to select a call and the soft keys to control the call.
HOME VIEW
LINES VIEW
CALLS VIEW
MAKING A CALL
1. Pick up the handset or press the Speakerphone or
Headset keys.
2. Dial the 10-digit number for a local call, 1 plus the
10-digit number for long distance, or the 2- to 6-digit
extension number.
ANSWERING A CALL
1. Pick up the handset, or press the Speakerphone or
Headset keys.
PLACING A CALL ON HOLD
1. Press the Hold key.
2. To return to the call, press the Hold key again, or
press the red, flashing Line key.
INITIATING 3 WAY CONFERENCING
1. While on an active call, press the More soft key.
2. Press the Confrnc soft key, which will place the active call on hold.
3. Dial the third party and press the Send soft key.
4. When the third party answers, press the More and Confrnc soft keys again
to join all parties together.
Repeat steps 2 - 4 to add up to 6 participants (available with certain IBC
packages).
TRANSFERRING A CALL
Consultative - Announce the call prior to transferring. Your ID will be
displayed to the person receiving the transfer. This is the default setting.
Blind - Transfer a call without announcing it first. The ID of the transferred
party will be displayed to the person receiving the transfer.
Performing a transfer using Consultative (when set as default)
1. While on an active call, press the Transfer key. Caller is placed on hold.
2. Dial the number or extension.
3. When the receiving party answers, announce the call.
4. Press the Transfer key again, and hang up.
Performing a transfer using Blind (when set as default)
1. While on an active call, press the Transfer key. Caller is placed on hold.
2. Dial the number or extension, and press send.
3. Hang up.
Note: To use a transfer type that is not your default setting, press the Transfer soft
key and select the transfer type to use before dialing, OR change your default.
Changing your Default Transfer Type
1. Press the Home key.
2. Select Settings, Basic, Preferences, then Default Transfer Type.
3. Choose your default type.
MANAGING CALLS
For more information regarding the VVX 410/411, visit sasktel.com/ibcsupport.
Performing a transfer directly to Voice Mail
1. While on an active call, press the Transfer key.
2. Dial *98 then the extension or number. If there is a 3 second delay, the
transfer will go to your own mailbox. Use consultative transfer to avoid
this.
3. Press #.
4. After you hear the confirmation message, hang up.
PARKING AND RETRIEVING A CALL
To park
1. When on an active call, press the Hold key.
2. Press the New Call soft key.
3. Dial *55.
4. Pause for instructions, then dial the extension or press # to park the
call on your own extension.
5. Press #.
6. After the confirmation message, hang up.
To retrieve
1. Go to any phone and dial *56.
2. Wait for instructions, then dial the extension the call was parked on.
3. Press #.
CALL FORWARDING
1. Press the Forward soft key.
2. Using the navigation arrows , scroll to the type of forwarding you
would like to configure.
3. Press the Select soft key. Enter the number to which you would like calls
to be forwarded.
4. Press the Enable soft key.
To disable Call Forwarding
1. Press the Forward soft key.
2. Using the navigation arrows, choose which forwarding to cancel.
3. Press the Select soft key, followed by the Disable soft key.
Note: Your line access has been provisioned with Call Forward No
Answer and Call Forward Busy to forward calls to your voice mail. Any
changes to Call Forwarding on the set through this method will override
the forwarding of calls to your voice mail.
DO NOT DISTURB
1. Press the DND soft key to enable and disable ringing. If enabled, your
line keys icon, , will appear in the top right corner and over each
phone line.
Note: With more than 1 line, select which line you want to DND first.
CALL HISTORY
View calls using the navigation keys.
Missed Calls – Press Down arrow once.
Placed Calls – Press Right arrow.
Received Calls – Press Left arrow.
Favourites – Press Up arrow.
Note: To check each call list individually, you must go back to the Line
View (by pressing the Left arrow once) before choosing another option.
Unless otherwise specified, the following functions will be performed
using soft keys.
CONTACT DIRECTORY
View Directory
1. Select Directories from Home View or the Directory soft key.
2. Select Contact Directory.
Add Contact
1. Within the Contact Directory, press Add.
2. Enter the contact’s information.
3. Press Save.
4. To make the contact a favourite, enter a Favourite Index Number.
Update Contact Information
1. Within the Contact Directory, select the contact.
2. Press Info.
3. Press Edit.
4. Update the information, then press Save.
Delete a Contact
1. Select the contact within the Directory.
2. Press Info.
3. Press Delete, then Yes to confirm.
Search for a Contact
1. Within the Directory, press Search.
2. Enter search criteria, then press Search again.
Dial a Contact
1. Select the contact within your directory.
2. Press Dial.
FAVOURITES AUTODIAL ON A LINE KEY
Add people you call a lot, or commonly used features, to your Favourites
for faster access. This creates an autodial on a line key.
1. Press and hold an unused line key for approximately 3 seconds.
2. The Add Contact screen will appear.
3. Using the dial pad, enter the contacts first name, last name, and phone
number. Enter the phone number in the Contact field.
4. Press Save.
5. You will now see the contact assigned to a line key. Press the associated
line key to place a call to that contact.
Tip: You can also use these steps to program commonly used features to
your line keys using the feature access codes. For example, you could
program Call Pull as a contact with a phone number of *11.
RINGTONE
To change your ringtone:
1. From Home View, select Settings.
2. Select Basic.
3. Select Ring Type.
4. Select which line.
5. Choose type of ring desired.
6. As you scroll through the ring types, press Play for a demo of each.
7. Highlight the ring type you want, then press Select.
VOICE MAIL
When you have a new message, you will be notified by the Message
Waiting Indicator. To listen to your voice mail:
1. Press the Envelope key or select Messages from Home View.
2. Enter your password.
3. Follow the voice instructions.
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BASIC FUNCTIONS
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