Polycom VVX 300 Quick Reference Manual

Brand: Polycom

Model: VVX 300

Category: Telephones

Type: Quick Reference Manual

Polycom VVX 300 is a versatile business phone designed to enhance communication and productivity. With its user-friendly interface and feature-rich capabilities, it offers a range of possibilities to streamline your daily tasks and facilitate seamless collaboration. Make and receive calls with ease, manage multiple lines efficiently, and access a variety of features to optimize your communication experience.

VVX

300 POLYCOM SET

Mute

Speaker

Phone

Volume Keys

Headset

Navigation

Arrows

Home

Message

Waiting

Indicator

Lines Display

Hold

Messages

Transfer

Dialpad

Softkeys

Handset

VIEWS

MANAGING CALLSBASIC FUNCTIONS

Your phone has two main views.

LINES DEFAULT VIEW

This is your phone’s default display. Here, you can access phone lines and

on-screen softkeys.

HOME VIEW

To access this screen, press the Home key.

From this view, you can initiate new calls, check voice mail messages, and access

directories, settings, and applications.

The features in this view can be accessed using multiple methods. For example, your

Messages can be accessed from the Home View screen or by pressing the Envelope

key on the left side.

HOME VIEW

LINES VIEW

MAKING A CALL

1. Pick up the handset or press the Speakerphone or

Headset keys.

2. Dial the 10-digit number for a local call, 1 plus the

10-digit number for long distance, or the 2- to 6-digit

extension number.

ANSWERING A CALL

1. Pick up the handset, or press the Speakerphone or

Headset keys.

PLACING A CALL ON HOLD

1. Press the Hold key.

2. To return to the call, press the Hold key again, or

press the red, ﬂashing Line key.

INITIATING 3WAY CONFERENCING

1. While on an active call, press the More softkey.

2. Press the Confrnc softkey, which will place the active call on hold.

3. Dial the third party and press the Send softkey.

4. When the third party answers, press the More and Confrnc softkeys

again to join all parties together.

TRANSFERRING A CALL

Blind - Transfer a call without announcing it ﬁrst. The ID of the

transferred party will be displayed to the person receiving the transfer.

Consultative - Announce the call prior to transferring. Your ID will be

displayed to the person receiving the transfer. This is the default setting.

Performing a transfer using Consultative

1. While on an active call, press the Transfer key.

2. Dial the number or extension. The caller is placed on hold.

3. When the receiving party answers, announce the call.

4. Press the Transfer key again, and hang up.

Performing a transfer using Blind

1. While on an active call, press the Transfer key.

2. Dial the number or extension, and press send. The caller is placed on hold.

3. Hang up.

NOTE: To use a transfer type that is not your default setting, press and hold the

Transfer Key and select the transfer type to use, OR change your default.

Changing your Default Transfer Type

1. Press the Home key.

2. Select Settings, Basic, Preferences, then Default Transfer Type.

3. Choose your default type.

Performing a transfer directly to Voice Mail

1. While on an active call, press the Transfer key.

2. Dial *98 then the extension or number. If there is a 3 second delay, the transfer

will go to your own mailbox. Use consultative transfer to avoid this.

3. Press #.

4. After you hear the conﬁrmation message, hang up.

MANAGING CALLS

ADDITIONAL FEATURES

For more information regarding the VVX 300, visit sasktel.com/ibcsupport.

PARKING AND RETRIEVING A CALL

To park:

1. When on an active call, press the Hold key.

2. Press the New Call softkey.

3. Dial *55.

4. Pause for instructions, then dial the extension or press # to park the

call on your own extension.

5. Press #.

6. After the conﬁrmation message, hang up.

To retrieve:

1. Go to any phone and dial *56.

2. Wait for instructions, then dial the extension the call was parked on.

3. Press #.

CALL FORWARDING

1. Press the Forward softkey.

2. Using the navigation arrows , scroll to the type of forwarding you

would like to conﬁgure.

3. Press the Select softkey. Enter the number to which you would like calls

to be forwarded.

4. Press the Enable softkey.

To disable Call Forwarding:

1. Press the Forward softkey.

2. Using the navigation arrows, choose which forwarding to cancel.

3. Press the Select softkey, followed by the Disable softkey.

Note: Your line access has been provisioned with Call Forward No Answer

and Call Forward Busy to forward calls to your voice mail. Any changes

to the Call Forwarding on the set through this method will override the

forwarding of calls to your voice mail.

DO NOT DISTURB

To activate:

1. Press the DND softkey.

To deactivate:

1. Press the DND softkey again.

CALL HISTORY

View calls using the navigation keys.

Missed Calls – Press Down arrow once.

Placed Calls – Press Right arrow.

Received Calls – Press Left arrow.

Favourites – Press Up arrow.

Note: To check each call list individually, you must go back to the Line

View (by pressing the Left arrow once) before choosing another option.

Unless otherwise speciﬁed, the following functions will be

performed using softkeys.

CONTACT DIRECTORY

View Directory

1. Select Directories from Home View.

2. Select Contact Directory.

Add Contact

1. Within the Contact Directory, press Add.

2. Enter the contact’s information.

3. Press Save.

4. To make the contact a favourite, enter a Favourite

Index Number.

Update Contact Information

1. Within the Contact Directory, select the contact.

2. Press Info.

3. Press Edit.

4. Update the information, then press Save.

Delete a Contact

1. Select the contact within the Directory.

2. Press Info.

3. Press Delete, then Yes to conﬁrm.

Search for a Contact

1. Within the Directory, press Search.

2. Enter search criteria, then press Search again.

Dial a Contact

1. Select the contact within your directory.

2. Press Dial.

FAVOURITES AUTODIAL ON A LINE KEY

Add people you call a lot, or commonly used features, to your

Favourites for faster access. This creates an autodial on a line key.

1. Press and hold an unused line key for approximately 3 seconds.

2. The Add Contact screen will appear.

3. Using the dial pad, enter the contacts ﬁrst name, last name, and

phone number. Enter the phone number in the Contact ﬁeld.

4. Press Save.

5. You will now see the contact assigned to a line key. Press the

associated line key to place a call to that contact.

Tip: You can also use these steps to program commonly used features

to your line keys using the feature access codes. For example, you could

program Call Pull as a contact with a phone number of *11.

RING TONE

To change your ring tone:

1. From Home View, select Settings.

2. Select Basic.

3. Select Ring Type.

4. Select which line.

5. Choose type of ring desired.

6. As you scroll through the ring types, press Play for a demo of each.

7. Highlight the ring type you want, then press Select.

VOICE MAIL

When you have a new message, you will be notiﬁed by the Message

Waiting Indicator. To listen to your voice mail:

1. Press the Envelope key or select Messages from Home View.

2. Enter your password.

3. Follow the voice instructions.

09092015

Polycom VVX 300 Quick Reference Manual

Brand: Polycom

Model: VVX 300

Category: Telephones

Type: Quick Reference Manual

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Polycom VVX 300 Quick Reference Manual

Polycom VVX 300 Quick Reference Manual

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