DSE XH9972 Installation and User Manual

XH9972

DSE USB ADSL Modem v3

Installation and User Guide

2

Life Support Applications

This product is not designed for use in life support appliances, devices, or systems

where malfunction of the product can reasonably be expected to result in personal

injury. Customers using this product for use in such applications do so at their own

risk and agree to fully indemnify DSE(NZ)Ltd for any damages resulting from such

improper use or sale.

Trademarks

Windows 95/98/Me and Windows NT/2000/XP are registered trademarks of

Microsoft Corp. All other brands and product names are trademarks of their

respective companies.

Copyright

may be reproduced, transmitted, transcribed, stored in a retrieval system, or

translated into any language or computer language, in any form or by any means,

electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the

prior written permission of DSE(NZ)Ltd.

Disclaimer

DSE(NZ)Ltd makes no representations or warranties, either expressed or implied,

with respect to the contents hereof and specifically disclaims any warranties,

merchantability or fitness for any particular purpose. Any software described in this

manual is sold or licensed "as is". Should the programs prove defective following

their purchase, the buyer (and not DSE(NZ)Ltd, its distributor, or its dealer) assumes

the entire cost of all necessary servicing, repair, and any incidental or consequential

damages resulting from any defect in the software. Further, DSE(NZ)Ltd reserves

the right to revise this publication and to make changes from time to time in the

contents hereof without obligation to notify any person of such revision or changes.

Manual Versions

Date Version Author Changes

10/11/2006 1.0 Navdeep Saini Original Version

XH9972 – DSE USB ADSL Modem v3

3

Compliance

Telepermit: PTC 272/06/037

1. PTC200 General Warning: The grant of a Telepermit for any item of terminal

equipment indicates only that Telecom has accepted that the item complies with

minimum conditions for connection to its network. It indicates no endorsement of

the product by Telecom, nor does it provide any sort of warranty. Above all, it

provides no assurance that any item will work correctly in all respects with

another item of Telepermitted equipment of a different make or model, nor does it

imply that any product is compatible with all of Telecom's network services.

2. This DSE XH9972 ADSL Modem USBv3 on Long Lines: This DSE XH9972

ADSL Modem USBv3 may not achieve the type of “high speed” operation

expected when attached to a line that is longer than intended by the ITU-T

G992.1 ADSL standard i.e. >3 km of 0.4mm cable or a shorter cable length with

several tails or multiples. If the Router is installed in such conditions and does not

give the expected “download” performance, then do not refer the matter to the

Telecom Fault Service or ADSL Helpdesk.

General Conditions

• As required by PTC 100, please ensure that this office is advised of any

changes to the specifications of these products that might affect compliance

with the relevant PTC Specifications.

• The grant of this Telepermit is specific to the above products with the

marketing description as stated on the Telepermit label artwork. The

Telepermit may not be assigned to other parties or other products without

Telecom approval.

• A Telepermit artwork for each device is included from which you may prepare

any number of Telepermit labels subject to the general instructions on format,

size and colour quoted on the attached sheet.

• The Telepermit label must be displayed on the product at all times as proof to

purchasers and service personnel that the product can be legitimately

connected to the Telecom network.

• The Telepermit label may also be shown on the packaging of the product and

in the sales literature, as explained in PTC 100

4

Table of Contents

1 INTRODUCTION................................................................................................. 5

1.1 P

ACKAGE

C

ONTENTS

...................................................................................... 5

1.2 M

INIMUM

S

YSTEM

R

EQUIREMENTS

.................................................................. 5

1.3 F

EATURES

&

S

PECIFICATIONS

......................................................................... 6

2 SOFTWARE........................................................................................................ 7

2.1 D

RIVER

CD

C

ONTENTS

................................................................................... 7

3 HARDWARE INSTALLATION INSTRUCTIONS................................................ 8

3.1 M

AKE SURE

ADSL

SERVICE IS ACTIVATED

........................................................ 8

3.2 C

ONFIGURE YOUR PHONE EQUIPMENT

.............................................................. 8

3.2.1 Option 1: Install ADSL Filter/s yourself ................................................. 9

3.2.2 Option 2: Have an ADSL splitter professionally installed .................... 10

3.3 C

ONNECTING THE

ADSL

M

ODEM TO YOUR

PC ............................................... 10

4 SOFTWARE INSTALLATION INSTRUCTIONS............................................... 11

4.1 M

ICROSOFT

W

INDOWS

98

/

M

E

/

2000

/

XP

PPP

O

A

INSTALLATION

.................. 11

5 TROUBLESHOOTING...................................................................................... 16

6 SUPPORT......................................................................................................... 19

7 WARRANTY ..................................................................................................... 19

8 APPENDIX........................................................................................................ 20

8.1 ISP

S

ETTINGS AND

S

UPPORT

D

ETAIL

............................................................. 20

XH9972 – DSE USB ADSL Modem v3

5

1 Introduction

Thank you for purchasing the DSE USB ADSL Modem. You will find that it is an

excellent product that is easy to install and use. This USB ADSL Modem combines

an “always on” high speed Asymmetric Digital Subscriber Line (ADSL) connection to

the telephone line, and a Universal Serial Bus (USB) connection to a host PC into a

complete and effective system.

The USB ADSL Modem is compliant with the full-rate ANSI T1.413 Issue 2 and ITU

G.dmt (G.992.1) ADSL standards, and with the splitter-less ITU G.lite (G.992.2)

specification. This rate-adaptive solution is designed for Customer Premise

Equipment (CPE).

This manual contains information regarding the installation, operation, and

configuration of the XH9972 USB ADSL Modem.

1.1 Package Contents

Carefully unpack and remove the contents. If any of the following items are missing

or damaged, contact the Dick Smith Electronics store you purchased the device

from.

• 1 x XH9972 DSE USB ADSL Modem v3

• 1 x USB cable (Type A Male → Type B Male)

• 1 x RJ11 Cable

• 1 x RJ11 to BT adaptor

• 1 x Installation & Applications CD

• This User Manual

1.2 Minimum System Requirements

• Intel or AMD processor with MMX support

• 32 Mbytes RAM or more

• 10 Mbytes free disc space

• Available USB port

• Supported Operating System: Windows 98SE / Me / 2000 / XP

6

1.3 Features & Specifications

• Full-rate ANSI T1.413 Issue 2 and ITU G.dmt(G.992.1) standard

• Supports splitterless ADSL ITU G.lite(G.992.2) specification

• Discreet Multi-tone (DMT) line encoding scheme

• Tone detection for low power mode

• ATM SAR performed in software driver

• Unspecified bit rate (UBR) ATM layer with traffic shaping

• AAL ATM attributes – AAL5

• VCI to 64K, VPI to 256, software programmable

• F4/F5 OAM send and receive/loopback supported

• ITU-T K.21 population option

• WAN modes: PPP over ATM (RFC 2364), PPP over Ethernet (RC 2516)

• LAN modes: Bridged/routed Ethernet over ATM (RFC 2684/1483), classical IP

over ATM (RFC 2225/1577)

• Interface: Complaint with USB full speed (12 Mbps) Revision 1.1

• Power: BUS powered USB device

• Chipset: Centragate II USB

• USB Descriptors: VID:0915 – PID: 8104

• Compliance: EMC, NZ Telepermit PTC 272/06/037

• Status LEDs to indicate data transmit/receive and power

• Dimensions: 105 x 75 x 25mm (LxWxH)

Note: Even though this modem supports many protocols, you will not be able to use

all of them until Telecom NZ supports them. If Telecom NZ decides to support a new

protocol, we will endeavour to post the correct settings for the modem on our website

http://www.dse.co.nz.

XH9972 – DSE USB ADSL Modem v3

7

2 Software

2.1 Driver CD Contents

On the Driver CD you will find a selection of applications outlined in the forward

table. The bundled software applications fall into 3 categories:

1. OEM – software that DSE has paid for and for which you are able to use subject to the

manufacturer or authors license terms. In all cases, you are not permitted to redistribute copies of

this software. In many cases OEM software does not provide the full functionality of the equivalent

retail product. It does however perform it’s primary task – the additional features are usually nice

to have but not necessary for operation.

2. FREEWARE – software that has been released for anyone to copy, distribute and use subject to

the authors license terms.

3.

SHAREWARE or TRIAL – software that is limited in time and or functionality and is subject to the

manufacturer or authors license terms. This is a common way for manufacturers to showcase

their product. Generally you can make copies and redistribute this sort of software however you

should check the license terms before doing so.

CD Folder Description

7Zip

7Zip Archiver. Allows you to compress / decompress various archived files.

Acrobat

Adobe Acrobat Reader. Allows you to view PDF files.

AXCrypt

Allows you to securely encrypt / decrypt files.

CDEX

Allows you to “RIP” music from CDs and store them as MP3 files for personal use.

DirectX9

Multimedia extension to Windows.

Drivers

Contains the necessary drivers and applications for your DSE product.

Gimp

Powerful, open-source, image manipulation program.

InternetExplorer

Microsoft Internet Explorer web browser (version 6).

Java

SUN Java Runtime Environment for Windows

Manual

Contains the documentation for your DSE product.

MozillaFirefox

Powerful, open-source, Mozilla Firefox web browser. This browser is touted as

much more easy to use and secure than IE.

MozillaThunderbird

Powerful, open-source, Mozilla Thunderbird email client. This is a popular

replacement for Outlook Express.

OpenOffice

Powerful, open-source, Productivity Suite with alternatives to MS Word, Excel and

PowerPoint.

PCTechGuide

A guide to PCs and the computing industry.

Picasa

Google Picasa photo catalog and manipulation software. Allows you to catalog and

manage your digital photo library with ease.

Skype

Internet VoIP software. Allows you to make calls to other PCs and normal phones.

Winamp

Popular Digital Audio Player. Allows you to playback various digital audio formats

such as MP3, WMA, OOG, etc.

YuBurner

A free CD/DVD writing application for the Macintosh.

ZoneAlarm

Free version of the popular Personal Firewall software. Allows you to further

protect your computer against online intrusions and attacks.

8

3 Hardware Installation Instructions

The following sections outline the steps you will need to take to install the DSE ADSL

Modem.

3.1 Make sure ADSL service is activated

Before you can use any ADSL modem, you must confirm the following:

• You are located within about 5km of an ADSL enabled phone exchange and

you can get Telecom’s ADSL service. This can be checked by calling your

preferred ISP (See note below).

• Telecom has enabled the ADSL service to your house or office. This can be

facilitated by your ISP or directly with Telecom

• Because ADSL and voice works on the same phone line at the same time,

you need to install ADSL filter/s on each of your normal Telephone devices or

contact Telecom on 123 to arrange for someone to install a central splitter.

• You need to have an account with an Internet Service Provider (ISP) to

enable your new ADSL line to connect to the Internet.

Note: The appendix provides contact information and basic settings for most of New

Zealand’s major ISP’s.

3.2 Configure your phone equipment

ADSL works by combining both voice and data signals on the same phone line. At

your premises, these signals need to be separated through the use of an approved

Filter or Splitter. Whilst both achieve the same results, each has their pro’s and cons.

Filter Splitter

Ideal for

Smaller installations with a

limited amount of phone

outlets (phones, answering

machines, cordless phones,

56K modems, Fax, etc.)

Larger installations or

situations where filters

cannot be used (alarm

diallers and other

permanently wired

telephone devices).

Installation

method

Self install Professional contractor

only

Maximum

phones

5 – although double and

triple adaptors can be

plugged into the phone

socket of each filter.

Unlimited

How to get

Dick Smith Electronics –

XH7556/XH8556

Call Telecom on 123

Cost

Low per unit for most

installations

Higher – depends on

installer and the actual

installation

XH9972 – DSE USB ADSL Modem v3

9

3.2.1 Option 1: Install ADSL Filter/s yourself

• All telephone equipment must be filtered in an ADSL installation. This includes

corded & cordless phones, answering machines, faxes, caller display units,

analogue modem (including such devices as a Sky digital decoder with

integrated modem), dedicated diallers, Etc. Filtering telephone equipment is

as simple as plugging the XH7556 DSE ADSL filter in-line with the device/s.

• Your ADSL modem will be the only device that can connect directly to your

jackpoint. However should an adaptor be required between the plug on the

modem cord and the jackpoint, or you wish to connect telephone equipment

to the same jackpoint, the DSE ADSL filter can be used by plugging the

modem into the “ADSL” socket.

• Do not plug an ADSL modem into the “PHONE” socket if the modem cord has

this type of plug.

• It is important that

o The filter is connected the right way around.

o The lead coming out of the side marked “LINE” is plugged into the

telephone jackpoint.

o Non-ADSL telephone equipment then plugs into the “PHONE” socket

on the filter.

o The ADSL modem plugs into the “ADSL” socket on the filter.

• Up to 5 filters can be used on a single telephone line. If you need to install

more than 5 filters, a central splitter must be installed by Telecom.

• If you need to connect more than one item of telephone equipment at the

same jackpoint, then a double adaptor can be plugged into the “PHONE”

socket of this filter.

• This Line Filter has a RJ11 “ADSL” socket incorporated. Only ADSL modems

may be plugged into this socket.

Note: If you have a house alarm with dialler which is hardwired into your phone line,

you will need to have a central splitter installed as the filters will not be adequate.

CAUTION:

Failure to connect ALL telephone

type equipment via a filter will

result in loss of the data link

whenever a call is made or

answered. In many cases the link

will also be lost when a call is

received, even if it is not

answered.

10

3.2.2 Option 2: Have an ADSL splitter professionally installed

• Contact Telecom on 123 to arrange for a central splitter to be installed.

3.3 Connecting the ADSL Modem to your PC

The DSE USB ADSL modem is extremely easy to install. Please follow the two

simple steps below to connect the modem to your PC.

1. Connect the ADSL/phone line to the connector port on the modem and plug

the other end of the cable into your phone line NOTE: XH9972 is supplied

with a 6 way USA style phone plug. You must use the supplied BT

Adaptor when connecting to an 8 way socket. Failure to do so could

damage the socket!

Please Note: Do not plug the modem into the computer until prompted by the driver

installation program – see section 4 below.

2. With your computer turned on, when prompted by the driver software,

connect the USB cable to the connector port on the modem and plug the

other end of the cable to a free USB port on your computer.

XH9972 – DSE USB ADSL Modem v3

11

4 Software Installation Instructions

Important Note: Please install the driver and ADSL configuration utility before

plugging the modem into your computer. Not doing so may cause the modem to not

install correctly.

4.1 Microsoft Windows 98 / Me / 2000 / XP PPPoA installation

1. Insert the DSE CD into your CDROM drive, an Autoplay menu will appear (if the

menu does not appear, please run setup.exe located in the root of the CD).

Click on Install Driver and ADSL configuration Utility to begin the setup process.

2. Select Manual Installation and click Next.

12

3. Enter the settings provided by your ISP (typically these settings are as follows:

Encapsulation as RFC 2364 PPPoATM NULL Encapsulation, VPI as 0, VCI as

100, Handshake to G.DMT) and click Next.

Note: If you ISP supports PPPoE encapsulation simply select RFC 2516 PPPoE

Encapsulation in step 3.

4. Enter the Username and Password provided by your internet service provider,

re-enter the password to confirm that the password you have entered is correct

and click Next.

XH9972 – DSE USB ADSL Modem v3

13

5. Confirm that all settings are correct and click Finish to start the driver installation

utility.

6. The driver installation utility will prompt that the hardware is not yet plugged in; at

this stage plug the DSE USB modem into an available USB port and the utility will

continue installing the driver.

14

7. Once the drivers are installed select Yes, reboot the computer now. and click

Close.

8. For Windows 98 & Me users once the system reboots you may need to enter you

location information. Change the country option to New Zealand and enter your

local area code, click Close to continue.

XH9972 – DSE USB ADSL Modem v3

15

9. Once the system reboots the DSE USB ADSL Modem is installed and ready for

use. Simply double click the Dial-Up PPP Connection icon on your desktop to

launch the ADSL connection. If the Username and Password settings are missing

manually re-enter them and click dial to connect to the ADSL service.

Note: The speed shown in the DSL utility typically indicates the maximum speed

your phone line can achive. The actual throughput speed may be different from the

speed displayed. This could be due to several reasons including the speed limit

imposed by your ISP, distance form exchange, quality of phone line, or even network

congestion.

16

5 Troubleshooting

Q 1. My modem has installed fine but I still cannot connect to the internet?

A. There can be several reasons behind this, please check for the following

1.1 Using the DSL status utility, make sure that the USB modem is plugged

in. If the modem is not plugged in the ADSL status utility will indicate that

there is no modem plugged in.

1.2 Try plugging the modem into a different USB port

1.3 Make sure that one end of the phone cable is plugged into the jackpoint

and the other end is plugged into the modem.

1.4 Check that the cable is properly inserted in the respective sockets (the tab

on the plug should lock into the socket thus securing the cable).

1.5 Confirm that your internet settings and Username/Password have been

correctly entered in the ADSL configuration utility and the Dial-up PPP

connection respectively.

NOTE: For most users in New Zealand the ADSL settings are similar (You may

contact your ISP to confirm your settings) :

Encapsulation: PPPoATM Null

VPI: 0

VCI: 100

Handshake: G.DMT

1.6 The modem may also not work properly if the wrong encapsulation type

was chosen during the driver installation (See software installation

instructions for more details).

1.7 Check with your ISP/Telecom if the ADSL service has been activated on

your phone line.

1.8 Ensure that the phone cable is not too long (≤15m) and is not damaged.

XH9972 – DSE USB ADSL Modem v3

17

Q 2. I can connect but am unable to use the internet?

A. Check for the following

2.1 Try Disconnecting and reconnecting to the internet.

2.2 Do you have a firewall installed? Typically firewalls will block all newly

installed networks (Please refer to the documentation provided with your

firewall software to unblock your PPP connection).

2.3 Check that your connection settings under internet options are setup

correctly (see image below). The internet options can be found under the

control panel in the windows operating system.

2.4 Check that your computer is not infected by a spyware or a virus. Make

sure that you have a spyware/antivirus software installed and is updated

with the latest definitions.

2.5 Check with your ISP the current status of their network, generally if there

is a problem on the network the ISP will have an automated message

playing on their technical support call lines.

Q 3. The internet worked fine but has stopped working now?

A. Check for the following:

3.1 Is the phone cable securely connected to the phone jack and the modem?

3.2 Have you installed firewall software recently? If yes then make sure that

the firewall software is not blocking the PPP connection (Please refer to

the documentation provided with your firewall software to unblock your

PPP connection).

3.3 Please make sure that the connection settings in your browser have not

been changed (see section 2.3 of the troubleshooting section).

18

Q 4. I plugged the modem before installing the driver & configuration utility;

Windows automatically found my modem and installed the drivers from the

disc provided. But now I cannot connect to the internet?

A. If the DSE USB ADSL Modem is plugged in before installing the drivers and

configuration utility, the Windows hardware install wizard will automatically

install the PPPoE drivers from the provided disc. To connect to an ISP

supporting PPPoA encapsulation you will need to install the WAN PPPoA

drivers. Follow the steps given below to fix this problem:

4.1 Uninstall the currently installed drivers from the Device manager (Start →

Control Panel → System → Hardware tab → Device Manager).

4.2 Now unplug the modem from your computer and reinstall the modem as

described in section 4 of this manual.

Q 5. I have a lot of noise on my phone line?

A. There can be several reasons for this noise, please ensure that

5.1 You have a line filter installed at the jackpoint where your phone is

plugged and that the filter is not damaged.

5.2 Make sure that your phone cable is not passing over a power adaptor and

is clear of any other power devices that could add noise to your phone

line.

5.3 If you have more than 1 phone jackpoints at home, try plugging the phone

into a different jackpoint.

5.4 Call Telecom and ask them to perform a line test from there end to check

if they can detect the source of noise as it could be originating from an

external source.

XH9972 – DSE USB ADSL Modem v3

19

6 Support

Should you encounter problems with the installation of this device, please follow

these steps:

1. Read the Manual

2. Refer to the troubleshooting section of this Manual.

3. Contact Dick Smith Electronics Computer Support.

In New Zealand, support operates during normal business hours.

• Phone: 09 – 414 – 2823

• E-mail: [email protected]

• Or call into your nearest Dick Smith Electronics store

Note: Consumers are advised not to rely on our ability to provide support for Open

Source, GNU, Freeware or Shareware software, as this software is often under

continual development. We will however help where we can which may be limited to

providing web links only. Windows software that does not fall into the categories

above is supported.

Please visit our website http://www.dse.co.nz if you are in New Zealand or

http://www.dse.com.au if you are in Australia from time to time as the most up-to-

date drivers and manuals will be posted there.

7 Warranty

This device is supplied with a 12-month, non-transferable end user warranty. In the

unlikely event that this device should fail within the warranty period, please return it,

along with your purchase receipt, to your nearest Dick Smith Electronics store.

Note: Damage due to misuse, abuse or electromagnetic discharge (including, but

not limited to lightning, etc) is not covered by warranty.

20

8 Appendix

8.1 ISP Settings and Support Detail

Page is loading ...

DSE XH9972 Installation and User Manual

DSE XH9972 Installation and User Manual

Related papers

Other documents