XH9972

DSE USB ADSL Modem v3

Installation and User Guide

V1.0 – Last Updated on 10/11/06 by Navdeep Saini– © Copyright 2006 – DSE(NZ)Ltd

risk and agree to fully indemnify DSE(NZ)Ltd for any damages resulting from such

improper use or sale.

Windows 95/98/Me and Windows NT/2000/XP are registered trademarks of

Microsoft Corp. All other brands and product names are trademarks of their

respective companies.

Copyright

Copyright  2006 by DSE(NZ)Ltd - all rights reserved. No part of this publication

DSE(NZ)Ltd makes no representations or warranties, either expressed or implied,

with respect to the contents hereof and specifically disclaims any warranties,

merchantability or fitness for any particular purpose. Any software described in this

manual is sold or licensed "as is". Should the programs prove defective following

their purchase, the buyer (and not DSE(NZ)Ltd, its distributor, or its dealer) assumes

the entire cost of all necessary servicing, repair, and any incidental or consequential

damages resulting from any defect in the software. Further, DSE(NZ)Ltd reserves

the right to revise this publication and to make changes from time to time in the

contents hereof without obligation to notify any person of such revision or changes.

Telepermit: PTC 272/06/037

equipment indicates only that Telecom has accepted that the item complies with

minimum conditions for connection to its network. It indicates no endorsement of

the product by Telecom, nor does it provide any sort of warranty. Above all, it

expected when attached to a line that is longer than intended by the ITU-T

G992.1 ADSL standard i.e. >3 km of 0.4mm cable or a shorter cable length with

several tails or multiples. If the Router is installed in such conditions and does not

give the expected “download” performance, then do not refer the matter to the

Telecom Fault Service or ADSL Helpdesk.

General Conditions

• As required by PTC 100, please ensure that this office is advised of any

changes to the specifications of these products that might affect compliance

with the relevant PTC Specifications.

size and colour quoted on the attached sheet.

• The Telepermit label must be displayed on the product at all times as proof to

purchasers and service personnel that the product can be legitimately

connected to the Telecom network.

• The Telepermit label may also be shown on the packaging of the product and

in the sales literature, as explained in PTC 100

Table of Contents

1 INTRODUCTION................................................................................................. 5

1.1 P

C

1.2 M

.................................................................. 5

3.3 C

4 SOFTWARE INSTALLATION INSTRUCTIONS............................................... 11

4.1 M

W

98

/

M

/

2000

/

.................. 11

5 TROUBLESHOOTING...................................................................................... 16

6 SUPPORT......................................................................................................... 19

7 WARRANTY ..................................................................................................... 19

8 APPENDIX........................................................................................................ 20

8.1 ISP

S

S

D

............................................................. 20

an “always on” high speed Asymmetric Digital Subscriber Line (ADSL) connection to

the telephone line, and a Universal Serial Bus (USB) connection to a host PC into a

complete and effective system.

The USB ADSL Modem is compliant with the full-rate ANSI T1.413 Issue 2 and ITU

G.dmt (G.992.1) ADSL standards, and with the splitter-less ITU G.lite (G.992.2)

Equipment (CPE).

This manual contains information regarding the installation, operation, and

configuration of the XH9972 USB ADSL Modem.

• ATM SAR performed in software driver

3.

SHAREWARE or TRIAL – software that is limited in time and or functionality and is subject to the

Picasa

Winamp

The following sections outline the steps you will need to take to install the DSE ADSL

Modem.

Before you can use any ADSL modem, you must confirm the following:

• You are located within about 5km of an ADSL enabled phone exchange and

• Telecom has enabled the ADSL service to your house or office. This can be

• You need to have an account with an Internet Service Provider (ISP) to

enable your new ADSL line to connect to the Internet.

Note: The appendix provides contact information and basic settings for most of New

Zealand’s major ISP’s.

ADSL works by combining both voice and data signals on the same phone line. At

your premises, these signals need to be separated through the use of an approved

Filter or Splitter. Whilst both achieve the same results, each has their pro’s and cons.

56K modems, Fax, etc.)

permanently wired

telephone devices).

Self install Professional contractor

only

5 – although double and

triple adaptors can be

Unlimited

Low per unit for most

installations

Higher – depends on

installer and the actual

installation

3.2.1 Option 1: Install ADSL Filter/s yourself

• All telephone equipment must be filtered in an ADSL installation. This includes

corded & cordless phones, answering machines, faxes, caller display units,

integrated modem), dedicated diallers, Etc. Filtering telephone equipment is

as simple as plugging the XH7556 DSE ADSL filter in-line with the device/s.

• Your ADSL modem will be the only device that can connect directly to your

jackpoint. However should an adaptor be required between the plug on the

modem into the “ADSL” socket.

telephone jackpoint.

on the filter.

• Up to 5 filters can be used on a single telephone line. If you need to install

more than 5 filters, a central splitter must be installed by Telecom.

• If you need to connect more than one item of telephone equipment at the

same jackpoint, then a double adaptor can be plugged into the “PHONE”

socket of this filter.

• This Line Filter has a RJ11 “ADSL” socket incorporated. Only ADSL modems

may be plugged into this socket.

Note: If you have a house alarm with dialler which is hardwired into your phone line,

result in loss of the data link

whenever a call is made or

answered. In many cases the link

will also be lost when a call is

received, even if it is not

answered.

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1.2 Try plugging the modem into a different USB port

NOTE: For most users in New Zealand the ADSL settings are similar (You may

contact your ISP to confirm your settings) :

VPI: 0

VCI: 100

Handshake: G.DMT

1.6 The modem may also not work properly if the wrong encapsulation type

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Q 2. I can connect but am unable to use the internet?

A. Check for the following

2.1 Try Disconnecting and reconnecting to the internet.

2.2 Do you have a firewall installed? Typically firewalls will block all newly

2.3 Check that your connection settings under internet options are setup

2.5 Check with your ISP the current status of their network, generally if there

Q 3. The internet worked fine but has stopped working now?

A. Check for the following:

3.1 Is the phone cable securely connected to the phone jack and the modem?

3.2 Have you installed firewall software recently? If yes then make sure that

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Q 4. I plugged the modem before installing the driver & configuration utility;

Windows automatically found my modem and installed the drivers from the

disc provided. But now I cannot connect to the internet?

A. If the DSE USB ADSL Modem is plugged in before installing the drivers and

configuration utility, the Windows hardware install wizard will automatically

install the PPPoE drivers from the provided disc. To connect to an ISP

supporting PPPoA encapsulation you will need to install the WAN PPPoA

drivers. Follow the steps given below to fix this problem:

4.2 Now unplug the modem from your computer and reinstall the modem as

Q 5. I have a lot of noise on my phone line?

A. There can be several reasons for this noise, please ensure that

5.1 You have a line filter installed at the jackpoint where your phone is

5.2 Make sure that your phone cable is not passing over a power adaptor and

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In New Zealand, support operates during normal business hours.

• Phone: 09 – 414 – 2823

• Or call into your nearest Dick Smith Electronics store

Note: Consumers are advised not to rely on our ability to provide support for Open

Source, GNU, Freeware or Shareware software, as this software is often under

continual development. We will however help where we can which may be limited to

This device is supplied with a 12-month, non-transferable end user warranty. In the

unlikely event that this device should fail within the warranty period, please return it,

along with your purchase receipt, to your nearest Dick Smith Electronics store.

Note: Damage due to misuse, abuse or electromagnetic discharge (including, but

not limited to lightning, etc) is not covered by warranty.

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