XH1172
DSE USB ADSL Modem
Installation Guide
V1.0 – Last Updated on 27/10/04 by Leon Kok – © Copyright 2004- DSE (NZ) Ltd
1
Life Support Appli c a ti ons
This product is not designed for use in life support appliances, devices, or systems where
malfunction of the product can reasonably be expected to result in personal injury. Customers using
this product for use in such applications do so at their own risk and agree to fully indemnify
DSE(NZ)Ltd for any damages resulting from such improper use or sale.
Warning
This is a Class B product. In a domestic environment, this product may cause radio interference in
which case the user may be required to take adequate measures.
Co m p l ia n c e
•
Telepermit: PTC 272/04/033
1. PTC200 General Warning: The grant of a Telepermit for any item of terminal equipment
indicates only that Telecom has accepted that the item complies with minimum conditions for
connection to its network. It indicates no endorsement of the product by Telecom, nor does it
provide any sort of warranty. Above all, it provides no assurance that any item will work
correctly in all respects with another item of Telepermitted equipment of a different make or
model, nor does it imply that any product is compatible with all of Telecom's network
services.
2. DSE XH1172 USB ADSL Modem ADSL Router on Long Lines: This DSE XH1172 USB
ADSL Modem may not achieve the type of “high speed” operation expected when attached
to a line that is longer than intended by the ITU-T G992.1 ADSL standard i.e. >4 km of
0.4mm cable or a shorter cable length with several tails or multiples. If the Router is installed
in such conditions and does not give the expected “download” performance, then do not refer
the matter to the Telecom Fault Service or ADSL Helpdesk.
XH1172 – DSE USB ADSL Modem – Installation Guide
2
Contents
1
INTRODUCTION........................................................................................................................ 3
1.1
P
ACKAGE
C
ONTENTS
............................................................................................................ 3
1.2
M
INIMUM
S
YSTEM
R
EQUIREMENTS
......................................................................................... 3
2
FEATURES & SPECIFICATIONS ............................................................................................. 4
3
HARDWARE INSTALLATION ................................................................................................... 8
3.1
M
AKE SURE
ADSL
SERVICE IS ACTIVATED
.............................................................................. 8
3.2
C
ONFIGURE YOUR PHONE EQUIPMENT
.................................................................................... 8
3.2.1
Option 1: Install ADSL Filter/s yourself ........................................................................ 9
3.2.2
Option 2: Have an ADSL splitter professionally installed............................................. 9
3.3
C
ONNECTING THE
ADSL M
ODEM TO YOUR
PC..................................................................... 10
4
SOFTWARE INSTALLATION.................................................................................................. 11
4.1
W
INDOWS
D
RIVER
I
NSTALLATION
......................................................................................... 11
4.2
M
AC
OS X D
RIVER
I
NSTALLATION
........................................................................................ 15
4.3
C
ONFIGURATION IN A
M
AC
OS X
ENVIRONMENT
................................................................... 15
5
XH1172 CONFIGURATION SCREENS................................................................................... 16
5.1
A
CCESSING THE CONFIGURATION SCREENS
.......................................................................... 16
5.2
D
ESCRIPTION OF CONFIGURATION OPTIONS
.......................................................................... 16
5.2.1
Quick start screen ...................................................................................................... 16
5.2.2
Status screens ........................................................................................................... 16
5.2.3
Configuration screens ................................................................................................ 16
5.2.4
Admin Privilege Screens............................................................................................ 17
6
SUPPORT ................................................................................................................................ 18
7
WARRANTY............................................................................................................................. 18
8
APPENDIX ............................................................................................................................... 19
8.1
ISP S
ETTINGS AND
S
UPPORT
D
ETAIL
................................................................................... 19
8.2
D
ICK
S
MITH
E
LECTRONICS
S
TORES
..................................................................................... 17
8.3
A
UTHORISED
D
ISTRIBUTORS
................................................................................................ 17
3
1 Introduction
Thank you for purchasing the DSE USB ADSL Modem. You will find that it is an excellent product that
is easy to install and use. This USB ADSL Modem combines an “always on” high speed Asymmetric
Digital Subscriber Line (ADSL) connection to the telephone line, and a Universal Serial Bus (USB)
connection to a host PC into a complete and effective system.
The USB ADSL Modem is compliant with the full-rate ANSI T1.413 Issue 2 and ITU G.dmt (G.992.1)
ADSL standards, and with the splitter-less ITU G.lite (G.992.2) specification. This rate-adaptive
solution is designed for Customer Premise Equipment (CPE).
This manual contains information regarding the installation, operation, and configuration of the USB
ADSL Modem. Additionally, it outlines the use of the XH1172 configuration webpages.
1.1 Package Contents
Carefully unpack and remove the contents. If any of the following items are missing or damaged,
contact the Dick Smith Electronics store that you purchased the device from.
• 1 x XH1172 DSE USB ADSL Modem
• 1 x USB cable (Type A Male → Type B Male)
• 1 x RJ11 Cable
• 1 x RJ11 to BT adaptor
• 1 x Installation CD
• This User Manual
• Quick Start Guide
1.2 Minimum System Requirements
• Pentium 166 MHz MMX-compatible PC or greater with a free USB port
• 32 Mbytes RAM or more
• 10 Mbytes free disk space or more
• Microsoft Windows 98 SE, Windows Me, Windows 2000, Windows XP, Mac OS X or Linux
Kernel 2.4.19
XH1172 – DSE USB ADSL Modem – Installation Guide
4
2 Features & Specifications
Protocol and Device Driver Selection
This USB ADSL Modem takes advantage of the processing power available with today’s
computers by eliminating the need for a separate micro controller supporting the ATM
Segmentation and Reassembly (SAR) function, resulting in a cost-effective ADSL solution
suitable for both full-rate and G.lite applications. Additionally, the host-based software
supports industry standard functions such as PPP over ATM (PPPoA) per RFC 2364, PPP
over Ethernet (PPPoE) per RFC 2516, Bridged/Routed Ethernet per RFC 2684/1483, and
Classical IP over ATM per RFC 2225/1577.
Supported operating systems are Windows 98SE, Windows 2000, Windows ME, Windows
XP and MacOS X. The USB version 1.1 specification is supported and is the preferred
standard method to connect peripherals to modern-day PCs.
During periods of no data transmission, this USB ADSL Modem performs idle cell insertion
and deletion thus unloading this task from the host PC. ADSL is a transmission technology
used to carry user data over a single twisted pair line between the Central Office and the
Customer Premises. The downstream (Central Office to Customer Premises) direction
typically supports a much higher data rate than the upstream or return (Customer Premises
to Central Office) channel. This asymmetric nature lends itself to applications like remote
LAN access, Internet access, and video delivery.
Data rates up to 8 Mbps downstream and up to 1 Mbps upstream are supported for Full Rate
ADSL. Data rates up to 1 Mbps downstream and up to 512 Kbps upstream are also
supported for G.lite. Actual data rates depend on the transceiver implementation, loop
length, impairments, and transmitted power.
The USB ADSL Modem Device is based upon a scalable architecture. This architecture
enables the device to support splitter-less G.lite as well as splittered and splitter-less full-rate
ADSL. G.lite enables telephone companies to deploy consumer oriented, “Always on” 1.5
Mbps Internet access services without the need for splitter equipment, micro-filters, or wiring
changes at the customer premises.
Host Software
The host software NDIS miniport driver provided implements the ATM Adaptation Layer 5
(AAL5), which is composed of two sub layers:
1. The Segmentation and Reassembly (SAR) layer
2. The Convergence Sub layer (CS)
The AAL5 protocol provides virtual connections, which offer error detection, but not error
correction, between end stations attached to the same network. The SAR sub layer
transmitter segments the higher layer information into a size suitable for the payload of the
ATM cells of a virtual connection. The receiver reassembles the contents of the cells of a
virtual connection into data units to be delivered to higher layers.
5
During periods of no data transmission, the device, and not the host software driver,
performs idle cell insertion and deletion, thus unloading this task from the host PC and
unburdening the USB bus with unnecessary traffic.
The Convergence Sub layer performs message identification and clock recovery.
Additionally, the CS of the AAL converts the user service information coming from the upper
layer into a protocol data unit (PDU), and also carries out the opposite process at the
receiver.
Unspecified Bit Rate (UBR) service is supported. It allows a connection to be established
without specifying the bandwidth expected from the connection. The network makes no
guarantees for UBR service: it establishes the route but does not commit bandwidth. UBR
can be used for applications that have no delivery constraints and do their own error and flow
control. Examples of potential uses of UBR are e-mail and file transfer, as neither application
has real-time characteristics.
Constant Bit Rate (CBR) service allows a connection to be established with a specified
expected bandwidth. CBR can be used for an application such as video delivery.
ADSL Operating Modes
Full Rate ADSL Modes
Both T1.413 and G.992.1 (G.dmt) line coding schemes are supported for downstream rates
up to 8 Mbps and upstream rates up to 1 Mbps in 32 Kbps increments. User selection of
mode is supported through the provided control panel; however, auto provisioning is
supported so that the appropriate modulation is automatically selected based on what is
supported by the DSL Access Multiplexes (DSLAM) at the Central Office.
When operating in one of the full-rate modes, the low (POTS) and high frequency (ADSL)
bands must be separated with a filter. This can be done with either a service
provider-installed splitter (known as “splittered ADSL”), or with the use of distributed
micro-filters in line with each POTS device on the circuit (known as “splitter less full-rate
ADSL”). Both deployment models are supported.
G.lite Splitter less Mode
G.992.2 (G.lite) splitter less mode is supported for downstream rates up to 1.5 Mbps and
upstream rates up to 512 Kbps in 32 Kbps increments. User selection of mode is supported
through the provided control panel; however, auto-provisioning is supported so that the
appropriate modulation is automatically selected based on what is supported by the DSLAM
at the Central Office.
When operating in splitter less mode, the low and high frequency bands do not need to be
separated with a filter, and neither a service provider. Neither installed splitter, nor distributed
micro-filters are required. G.lite mode supports power management by defining a set of
power management states for the link and the use of the Embedded Operations Channel
(EOC) to coordinate between the ATU-R and ATU-C.
XH1172 – DSE USB ADSL Modem – Installation Guide
6
LAN Mode
Bridged or routed Ethernet over ATM (RFC 1483/2864) and Classical IP over ATM (RFC
1577/2225) are supported in the LAN driver. These protocols provide LLC or VCMUX
encapsulation for carrying network inter-connect traffic over a single ATM AAL5 Virtual
Connection. LLC encapsulation is desirable when it is not practical to have a separate VC for
each carried protocol, such as with an ATM network that only supports Permanent Virtual
Circuits (PVCs). The provided NDIS 5 drivers automatically establish a “connection-less”
calls using the defined PVC, and encapsulate Ethernet bridged frames.
WAN Mode
RFC-2364, PPP over ATM, is supported in the WAN driver. Point-to-Point Protocol provides
a method of transporting multi-protocol packets over point-to-point links. Point-to-point links
allow for services such as Link Control Protocol, Network-layer Control Protocol, and
authentication. The PPP over ATM standard brings this point-to-point services to the ATM
network where they are not inherently supported. The provided NDIS 5 drivers accept an
empty dial string on a specific “link” or PVC from Windows Dial-up networking to establish a
call, and encapsulate PPP frames. User selection of WAN or LAN encapsulation protocols
can be done manually via the provided control panel. However, auto-configuration is
supported with the provided installation wizard, so that the protocol mode is selected properly
without user intervention.
7
Protocols and Interface
•
Complete USB ADSL modem solution
•
Compliant with ADSL standards
Full-rate ANSI T1.413 Issue 2 and ITU G.dmt (G.992.1) standards
Splitterless ITU G.lite (G.992.2) specification
•
DMT modulation and demodulation
•
Full-rate adaptive modem
Maximum downstream rate of 8 Mbps
Maximum upstream rate of 1 Mbps
•
Supports splitterless ADSL implementation
•
Supports Dying Gasp
•
WAN mode support
PPP over ATM (RFC 2364)
PPP over Ethernet (RFC 2516)
•
LAN mode support
Bridged/routed Ethernet over ATM (RFC 2684/1483)
Classical IP over ATM (RFC 2225/1577)
•
Tone detection for low power mode
•
ATM SAR performed in software driver
•
USB host interface
Compliant with USB Specification, Revision 1.1
USB Full Speed (12 Mbps)
Suspend/Resume
Vendor specific descriptors
Bus powered USB device
Please note that at the time of printing, Telecom NZ only supports PPPoA (RFC2364). Even
though this modem supports many other protocols, you will not be able to use them until Telecom NZ
supports them. If Telecom NZ decides to support a new protocol, we will endeavour to post the
correct settings for the modem on our website http://www.dse.co.nz.
Bus Type
•
USB Type B connector
Cables & Connectors
•
1 RJ-11 cable & 1 Type A/B USB cable
Physical Description
•
Dimensions: 127mm (L) x 75mm (W) x 1.6mm (H)
Temperature
•
Operating 0°C ~ 50°C
•
Non-operating 20°C ~ 70°C
Humidity
• Operating 20%~80% RH
• Non-operating 20%~80% RH
Status LED
• 1 LED indicates Transmit/Receive data
• 1 LED indicates Power
XH1172 – DSE USB ADSL Modem – Installation Guide
8
3 Hardware installation
The following sections outline the steps you will need to take to install the DSE ADSL Modem.
3.1 Make sure ADSL service is activated
Before you can use any ADSL modem, you must confirm the following:
• You are located within about 5km of an ADSL enabled phone exchange and you can get
Telecom’s ADSL service. This can be checked on-line by visiting “http://adsl.dse.co.nz”
and clicking on the link “your area” – or by calling Telecom on 0800 253 878.
•
Telecom has enabled the ADSL service to your house or office. This can be facilitated by
Slingshot, Ihug, Xtra or directly with Telecom
•
Because ADSL and voice works on the same phone line at the same time, you need to install
ADSL filter/s on each of your normal Telephone devices or contact Telecom on 123 to
arrange for someone to install a central splitter. You can also order ADSL on-line by visiting
“
http://adsl.dse.co.nz
” and clicking on the “
Order JetStream @ Home
” or “
Order
JetStream @ Work
” links.
•
You need to have an account with an Internet Service Provider (ISP) to enable your new
ADSL line to connect to the Internet.
Note: The appendix (Section 8) provides contact information and basic settings for most of New
Zealand’s major ISP’s.
3.2 Configure your phone equipment
ADSL works by combining both voice and data signals on the same phone line. At your premises,
these signals need to be separated through the use of an approved Filter or Splitter. Whilst both
achieve the same results, each has their pro’s and cons.
Filter Splitter
Ideal for
Smaller installations with a limited
amount of phone outlets (phones,
answering machines, cordless
phones, 56K modems, Fax, etc.)
Larger installations or situations
where filters cannot be used
(alarm diallers and other
permanently wired telephone
devices).
Installation method Self install Professional contractor only
Maximum phones
5 – although double and triple
adaptors can be plugged into the
phone socket of each filter.
Unlimited
How to get Dick Smith Electronics – XH7556 Call Telecom on 123
Cost Low per unit for most installations Higher – depends on installer and
the actual installation
9
3.2.1 Option 1: Install ADSL Filter/s yourself
• All telephone equipment must be filtered in an ADSL installation. This includes corded &
cordless phones, answering machines, faxes, caller display units, analogue modem
(including such devices as a Sky digital decoder with integrated modem), dedicated diallers,
Etc. Filtering telephone equipment is as simple as plugging the XH7556 DSE ADSL filter
in-line with the device/s.
• Your ADSL modem will be the only device that can connect directly to your jackpoint.
However should an adaptor be required between the plug on the modem cord and the
jackpoint, or you wish to connect telephone equipment to the same jackpoint, the DSE ADSL
filter can be used by plugging the modem into the “ADSL” socket.
• Do not plug an ADSL modem into the “PHONE” socket if the modem cord has this type of
plug.
• It is important that the filter is connected the right way around.
- The lead coming out of the side marked “LINE” is plugged into the telephone jackpoint
- Non-ADSL telephone equipment then plugs into the “PHONE” socket on the filter
- The ADSL modem plugs into the “ADSL” socket on the filter.
• Up to 5 filters can be used on a single telephone line. If you need to install more than 5 filters,
a central splitter must be installed by Telecom.
• If you need to connect more than one item of telephone equipment at the same jackpoint,
then a double adaptor can be plugged into the “PHONE” socket of this filter.
• This Line Filter has a RJ11 “ADSL” socket incorporated. Only ADSL modems may be
plugged into this socket.
CAUTION:
Failure to connect ALL telephone type equipment
via a filter will result in loss of the data link whenever a call is made or answered. In many
cases the link will also be lost when a call is received, even if it is not answered.
3.2.2 Option 2: Have an ADSL splitter professionally installed
•
Contact Telecom on 123 to arrange for a central splitter to be installed.
XH1172 – DSE USB ADSL Modem – Installation Guide
10
3.3 Connecting the ADSL Modem to your PC
The DSE USB ADSL modem is extremely easy to install. Please follow the two simple steps below to
connect the modem to your PC.
1. Connect the ADSL/phone line to the connector port on the modem and plug the other end of
the cable into your phone line NOTE: XH1172 is supplied with a 6 way USA style phone
plug. You must use the supplied BT Adaptor when connecting to an 8 way socket.
Failure to do so could damage the socket!
Please Note: Do not plug the modem into the computer until prompted by the driver installation
program – see section 4 below.
2. With your computer turned on, when prompted by the driver software, connect the USB
cable to the connector port on the modem and plug the other end of the cable to a free USB
port on your computer.
11
4 Software installation
Follow the procedure below to install the drivers for Windows. Installation for the other Windows
operating systems will be similar. There is also a section for Mac OS X users. Please note that the
screenshots were taken in Windows XP and may differ slightly from what you see on-screen.
4.1 Windows Driver Installation
1. Before connecting the XH1172 to the computer, insert the XH1172 driver CD that was
included in the package into your CD-ROM drive, choose Install Windows Drivers from the
Menu (if the menu does not appear automatically, go to My Computer and double click
XH1172_Drivers).
3. The driver install wizard will appear and inform you to plug in your USB ADSL modem. It is
now safe to connect the ADSL modem to your computers USB port as outline in Section 3.3
of this manual.
Please connect the modem to an available USB port on your computer as per Section 3.3.
XH1172 – DSE USB ADSL Modem – Installation Guide
12
4. A dialog box will appear. Please ensure that Auto Installation is selected and then click Next
2. Select the preferred country (New Zealand) and click Next
13
3. Select Telecom. Then click Next
NOTE: Despite the title, this dialog is not referring to the ISP but the primary ADSL provider.
4. Enter the username and password assigned to you by your ISP. Please ensure you use the
full username (i.e. [email protected]).
XH1172 – DSE USB ADSL Modem – Installation Guide
14
5. A summary screen will now appear. Click Finish to continue the installation. After clicking
Finish, you will see several windows appear and disappear from the screen, those screens
should all be dealt with automatically, you do not need to click any of them – once this part of
the installation is completed you will see a message box – Auto Installation Finished, click
Ok to complete the installation.
6. If you are running Windows 98 or Me, you may be prompted to insert the Windows CD. If this
is the case, remove the Modem installation CD and insert the Windows 98 CD and follow the
instructions on screen to complete installation.
7. Restart your PC. After the PC has restarted, you should see a new icon named USB
Endpoint Login on your desktop.
8. The USB ADSL driver has been successfully installed and a Connection-Monitor icon will
appear in the System Tray (next to the time).
15
4.2 Mac OS X Driver Installation
Here are some instructions on how to install the XH1172 USB ADSL Modem on a Mac OSX
computer.
Note: Ensure that the modem is connected to the ADSL wall socket and the USB cable is connected
between the modem and the computer before installing the driver.
1. Browse to the “Drivers\mac\OSX” folder on the DSE Installation CD, and double-click
“XH1172-MacOSX.sit” to extract the drivers to your hard drive taking note of where it extracts
to. Now browse to where you extracted the driver too.
2. In the folder you extracted the drivers to, open the “OSX“ folder then open “PPP_2” and
double-click the icon called “Install_USB_ADSL.pkg“ and follow instructions on screen to
install the driver.
3. After completion of the driver installation, you should be prompted to restart the computer,
click the Restart button to continue. If no restart prompt appears, shutdown and restart using
the normal means.
Note:
Drivers for Mac OS 9.1 are provided on the driver CD “as is” and DSE is only able to support
Mac OS X. The Mac OS 9.1 drivers provided are NOT supported.
4.3 Configuration in a Mac OS X environment
The following instructions are for Mac OS X only. Please note that DSE is only able to support
MacOS X. All earlier versions of MacOS are not supported.
1. After restarting, you will need to set up the internet/networking, go to the System Preferences
and click Network.
2. When Network preferences opens, you will need to select the new adapter from the drop down
list under Show (your XH1172 modem should show as Ethernet Adaptor en1 or en2 depending
on what else is installed in the computer).
3. Set the adapter to Using DHCP in the Configure field, then click Apply Now. A Router address of
192.168.1.2 should now appear on the screen, make a note of the Router address here, you will
need it in the next steps to configure the modem.
4. Open your web browser and type in the Router address (see above, default is 192.168.1.2), it will
prompt you for a gateway login and password, (default login is admin and default password is
password).
5. From the modem configuration screen, click Quick Start and enter your username and password
provided to you by your ISP into the fields provided, then click the Save button, then Save
Settings/Reboot in the left-hand panel and click Save & Reboot to restart the modem.
Once you have completed the above steps, you should have a connection to the internet via your
XH1172 ADSL modem.
XH1172 – DSE USB ADSL Modem – Installation Guide
16
5 XH1172 Configuration Screens
Most users should not have to configure XH1172 beyond installation of drivers as the driver
installation utility will set it up to the point where you have a connection. These screens should be
accessible from any system with a Web Browser. If you do need to change or reconfigure follow the
steps below:
5.1 Accessing the configuration screens
After your PC has rebooted, you can access the XH1172 configuration screens via a web browser
(e.g. Internet Explorer, Mozilla, Opera etc). Windows users can click the USB Endpoint Login on
the desktop, otherwise use your web browser to go to http://192.168.1.2, default username is admin
and password is password
5.2 Description of configuration options
5.2.1 Quick start screen
The Quick Start screen allows you to quickly change your ISP username and password. You can also
choose whether the XH1172 will automatically connect to the internet when you turn your PC on
(Always On) or when you choose to connect (Manual Connect/Disconnect). By default it is set to
Always On. Make sure you click the Save button to Save any changes made. If set to Manual
Connect/Disconnect, Windows users can use the icon in the system tray (to the left of the clock) to
Connect/Disconnect when they choose. Users of other Operating Systems will need to go back to the
configuration screens to Connect/Disconnect.
5.2.2 Status screens
•
General Status: Lists basic status information, IP address, subnet masks, and MAC
addresses of XH1172 network interfaces.
•
PPP Status: Displays PPP connections and whether or not they are connected. There are
options here to setup multiple PPP connections, at this stage multiple PPP connections are
not supported in New Zealand.
•
ADSL Status: Displays connection info at the ADSL level.
5.2.3 Configuration screens
•
WAN Configuration: Allows you to view/change various WAN (Internet) settings including
Encapsulation, VCI, VPI, DHCP Client, Static IP, MRU, MTU, MSS, and PPP settings.
NOTE: These settings are for Advanced Users.
•
LAN Configuration: Allows you to view/change LAN settings including LAN IIP
address/subnet mask, and DHCP Server. NOTE These settings are for Advanced Users.
•
DNS Configuration: View/change DNS Proxy and DNS Server settings. NOTE These
settings are for Advanced Users.
•
User Password Configuration: Use this section to change the user level password for
access to the XH1172 Configuration Screens (defaults are Username: user Password:
password). To login using the User password, type in user and your user password when
prompted for password. Those logged on as user will not be able to access any options from
the Admin Privilege section. We recommend that you change the default user
password to help prevent unrestricted access to your XH1172 configuration pages.
17
5.2.4 Admin Privilege Screens
•
WAN Status: Displays IP Address and other info for the WAN (Internet) side of the modem.
•
ATM Status: Displays ATM status info. Includes button to reset the counters.
•
ADSL Configuration: Allows you to view/change Trellis, Handshake Protocol, Wiring
Selection, and Bit Swapping.
•
Misc Configuration: Allows you to choose whether XH1172 configuration screens are
accessible from the Internet (Disabled by default), also has options to limit Internet access to
a specific IP address, Change the port which the integrated web server listens on, and
choose whether to reconnect the PPP session when accessed form the Internet.
•
TCP Status: Displays TCP status information.
•
Admin Password Configuration: This option allows you to change the admin password.
Ensure that you remember the password that you enter here as you will not be able to access
the configuration screens to administer if you do not have the admin password. The default
admin password is password. We recommend that you change the default admin
password to help prevent unrestricted access and changes to your XH1172
configuration.
•
Reset To Factory Defaults: Use this option to restore the modem back to it’s default
settings. NOTE: Ensure that you write down any of your settings before using this
option as it will delete any changes you have made to the default configuration.
•
Diagnostic Test: Performs some simple diagnostics on XH1172 and connections.
•
System Log: Displays log of modem activity since it was last restarted. There is also an
option here to save the current log to a file on your computer.
XH1172 – DSE USB ADSL Modem – Installation Guide
18
6 Support
Should you encounter problems with the installation of this device, please follow these steps:
1. Ensure the drivers are correctly installed (Section 4).
2. Ensure the modem is properly connected to the computer (Section 3.3).
3. Ensure the modem is connected to the phone line (Section 3.2).
4. Try another USB port.
5.
Contact the DSE Support Team
DSE support operates during normal business hours.
– Phone: 09-414-2823
– email:
– or call into your nearest Dick Smith Electronics store
Please visit our website http://www.dse.co.nz from time to time as the most up-to-date drivers and
manuals will be posted there. You can also visit http://adsl.dse.co.nz.
7 Warranty
This device is supplied with a 12-month, non-transferable end user warranty. In the unlikely event that
this device should fail within the warranty period, please return it, along with your purchase receipt, to
your nearest Dick Smith Electronics store.
Please Note:
Damage due to misuse, abuse or electromagnetic discharge (including, but not limited to lightning,
etc) is not covered by warranty.
Co p yright
Copyright
2004
by DSE(NZ)Ltd - all rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer
language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual
or otherwise, without the prior written permission of DSE(NZ)Ltd.
Disclaimer
DSE(NZ)Ltd makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular
purpose. Any software described in this manual is sold or licensed "as is". Should the programs prove
defective following their purchase, the buyer (and not DSE(NZ)Ltd, its distributor, or its dealer)
assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software. Further, DSE(NZ)Ltd reserves the right to revise
this publication and to make changes from time to time in the contents hereof without obligation to
notify any person of such revision or changes.
All brand and product names mentioned in this manual are trademarks and/or registered trademarks
of their respective holders.
19
8 Appendix
8.1 ISP Settings and Support Detail
Actrix Networks Ltd
Weblink: www.actrix.co.nz
Sales Email: sales@actrix.co.nz
Phone: 0800 228749
Phone: 0800 228749
DNS Primary: 203.96.16.35
Secondary: 203.96.16.36
Mail Incoming: pop.actrix.co.nz
Outgoing: mail.actrix.co.nz
Callplus / Slingshot
Weblink: www.slingshot.co.nz
Sales Email: helpdesk@slingshot.co.nz
Phone: 0800 898000
Support Email: helpdesk@slingshot.co.nz
Phone: 0800 892000
DNS Primary: 202.180.64.9
Secondary: 202.180.64.2
Mail Incoming: pop3.slingshot.co.nz
Outgoing: smtp.slingshot.co.nz
Helix Internet
Weblink: http://helix.net.nz
Phone: (09) 815 8155
Phone: (09) 815 8155
DNS Primary: 202.50.176.1
Secondary: 202.50.176.2
Mail Incoming: pop3.helix.net.nz
Outgoing: smtp.helix.net.nz
IHug
Weblink: www.ihug.co.nz
Sales Email: sales@ihug.co.nz
Phone: 0800 438448
Support Email: help@ihug.co.nz
Phone: 0800 438 448
DNS Primary: 203.109.252.42
Secondary: 203.109.252.43
Mail Incoming: pop.ihug.co.nz
Outgoing: smtp.ihug.co.nz
in2net (Net Tel Communications)
Weblink: www.in2net.co.nz
Phone: 0800 0800 638835
Support Email: help@in2net.co.nz
Phone: 0800 0800 638835
DNS Primary: 210.56.33.70
Secondary: 210.56.34.70
Mail Incoming: mail.in2net.co.nz
Outgoing: smtp.dsl.in2net.co.nz
Orcon Internet Limited
Weblink: www.orcon.net.nz
Sales Email: sales@orcon.net.nz
Phone: 0508 564687
Phone: 0508 467266
DNS Primary: 210.55.12.1
Secondary: 210.55.12.1
Mail Incoming: pop3.orcon.net.nz
Outgoing: smtp.orcon.net.nz
Paradise (TelstraClear Limited)
Weblink: www.paradise.net.nz
Sales Email: accounts@paradise.net.nz
Phone: 0800 467272
Phone: 0800 467272
DNS Primary: 203.96.152.4
Secondary: 203.96.152.12
Mail Incoming: pop3.paradise.net.nz
Outgoing: smtp.paradise.net.nz
PlaNet Communications Ltd
Weblink: http://pl.net/dslrates.html
Phone: (09) 376 3555
Phone: (09) 376 3555
DNS Primary: 202.20.65.1
Secondary: 202.14.102.1
Mail Incoming: mail.ak.planet.gen.nz
Outgoing: mail.ak.planet.gen.nz
Quik Internet New Zealand
Weblink: www.quik.co.nz
Phone: 0800 289784
Support Email: support@quik.co.nz
Phone: 0800 289784
DNS Primary: 210.55.96.1
Secondary: 210.55.96.2
Mail Incoming: pop3.quik.co.nz
Outgoing: smtp.quik.co.nz
Quicksilver Internet
Weblink: www.quicksilver.co.nz
Sales Email: sales@quicksilver.co.nz
Phone: 0800 784257
Support Email: support@quicksilver.co.nz
Phone: 0508 774583
DNS Primary: 202.89.128.16
Secondary: 202.89.128.17
Mail Incoming: pop.qsi.net.nz
Outgoing: smtp.qsi.net.nz
Xtra
Weblink: www.xtra.co.nz
Phone: 0800 438987
DNS Primary: 202.27.184.3
Secondary 202.27.184.5
Mail Incoming: pop3.xtra.co.nz
Outgoing: smtp.xtra.co.nz
Dick Smith Electronics
Support is provided for ADSL Modems, Routers, Filters and
all other hardware sold by Dick Smith Electronics only. The
DSE national support centre operates Monday to Friday
during normal business hours.
Wedlink: http://adsl.dse.co.nz
Phone: (09) 414 2823
Or call into your nearest Dick Smith Electronics store.
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