Lexmark MX310 Series User manual

MX310 Series

User's Guide

October 2012 www.lexmark.com

Machine type(s):

7015

Model(s):

270

Contents

Safety information.......................................................................................6

Learning about the printer...........................................................................8

Finding information about the printer......................................................................................................8

Selecting a location for the printer............................................................................................................9

Printer configurations.............................................................................................................................10

Understanding the basic functions of the scanner..................................................................................11

Using the ADF and scanner glass.............................................................................................................12

Using the printer control panel...............................................................................................................13

Understanding the colors of the Sleep button and indicator lights........................................................13

Additional printer setup.............................................................................15

Installing internal options........................................................................................................................15

Installing hardware options.....................................................................................................................19

Attaching cables......................................................................................................................................22

Setting up the printer software...............................................................................................................23

Networking..............................................................................................................................................25

Verifying printer setup............................................................................................................................30

Loading paper and specialty media............................................................31

Setting the paper size and type...............................................................................................................31

Configuring Universal paper settings......................................................................................................31

Loading trays...........................................................................................................................................31

Loading the multipurpose feeder............................................................................................................36

Linking and unlinking trays......................................................................................................................40

Paper and specialty media guide................................................................43

Paper guidelines......................................................................................................................................43

Supported paper sizes, types, and weights.............................................................................................46

Using specialty media..............................................................................................................................49

Storing paper...........................................................................................................................................51

Printing......................................................................................................52

Printing a document................................................................................................................................52

Printing confidential and other held jobs................................................................................................53

Contents 2

Printing information pages......................................................................................................................55

Canceling a print job................................................................................................................................55

Copying......................................................................................................57

Making copies.........................................................................................................................................57

Copying photos........................................................................................................................................58

Copying on specialty media.....................................................................................................................58

Customizing copy settings.......................................................................................................................60

Placing information on copies.................................................................................................................65

Canceling a copy job................................................................................................................................66

Understanding the copy options.............................................................................................................66

E-mailing....................................................................................................69

Setting up the printer to e-mail...............................................................................................................69

Creating an e-mail shortcut.....................................................................................................................70

E-mailing a document..............................................................................................................................70

Canceling an e-mail.................................................................................................................................71

Faxing........................................................................................................72

Setting up the printer to fax....................................................................................................................72

Sending a fax...........................................................................................................................................86

Creating a fax destination shortcut using the Embedded Web Server...................................................88

Customizing fax settings..........................................................................................................................89

Canceling an outgoing fax.......................................................................................................................90

Holding and forwarding faxes.................................................................................................................91

Understanding the fax options................................................................................................................92

Scanning....................................................................................................94

Scanning to an FTP address.....................................................................................................................94

Scanning to a computer..........................................................................................................................96

Understanding printer menus....................................................................98

Menus list................................................................................................................................................98

Paper menu.............................................................................................................................................99

Reports menu........................................................................................................................................108

Network/Ports menu.............................................................................................................................109

Security menu.......................................................................................................................................115

Settings menu........................................................................................................................................117

Contents 3

Help menu.............................................................................................................................................145

Saving money and the environment.........................................................147

Saving paper and toner.........................................................................................................................147

Saving energy........................................................................................................................................148

Recycling................................................................................................................................................151

Securing the printer..................................................................................153

Statement of Volatility..........................................................................................................................153

Erasing volatile memory........................................................................................................................153

Erasing non‑volatile memory................................................................................................................153

Finding printer security information.....................................................................................................154

Maintaining the printer............................................................................155

Cleaning the printer parts.....................................................................................................................155

Checking the status of parts and supplies.............................................................................................157

Estimated number of remaining pages.................................................................................................157

Ordering supplies..................................................................................................................................158

Storing supplies.....................................................................................................................................160

Replacing supplies.................................................................................................................................160

Moving the printer................................................................................................................................164

Managing the printer...............................................................................166

Finding advanced networking and administrator information.............................................................166

Checking the virtual display...................................................................................................................166

Setting up e‑mail alerts.........................................................................................................................166

Viewing reports.....................................................................................................................................166

Configuring supply notifications from the Embedded Web Server.......................................................167

Restoring factory default settings.........................................................................................................168

Clearing jams............................................................................................169

Avoiding jams........................................................................................................................................169

Understanding jam messages and locations.........................................................................................170

[x]‑page jam, open front door. [20y.xx]................................................................................................172

[x]‑page jam, open rear door. [20y.xx]..................................................................................................175

[x]‑page jam, clear standard bin. [20y.xx].............................................................................................176

[x]‑page jam, remove tray 1 to clear duplex. [23y.xx]...........................................................................177

[x]‑page jam, open tray [x]. [24y.xx].....................................................................................................178

Contents 4

[x]‑page jam, clear manual feeder. [25y.xx]..........................................................................................179

[x]‑page jam, open automatic feeder top cover. [28y.xx].....................................................................180

Troubleshooting.......................................................................................182

Understanding printer messages..........................................................................................................182

Solving printer problems.......................................................................................................................195

Solving print problems..........................................................................................................................201

Solving copy problems..........................................................................................................................225

Solving fax problems.............................................................................................................................228

Solving scanner problems.....................................................................................................................234

Embedded Web Server does not open.................................................................................................238

Contacting customer support................................................................................................................239

Notices.....................................................................................................241

Product information..............................................................................................................................241

Edition notice........................................................................................................................................241

Power consumption..............................................................................................................................245

Index........................................................................................................258

Contents 5

Safety information

Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.

Do not place or use this product near water or wet locations.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or

make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning

storm.

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all

other trays closed until needed.

Refer service or repairs, other than those described in the user documentation, to a service representative.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific

manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not

responsible for the use of other replacement parts.

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system

connections) are properly installed in their marked plug-in ports.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of

procedures other than those specified herein may result in hazardous radiation exposure.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.

You must understand the section in your operating instructions that discusses the guidelines for selecting print media

to avoid the possibility of harmful emissions.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a

danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a

lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local

regulations.

Use only the telecommunications (RJ‑11) cord provided with this product or a 26 AWG or larger replacement when

connecting this product to the public switched telephone network.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not

subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture

and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly

for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,

unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

Use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must

use either a printer stand or printer base if you are using multiple input options. If you purchased a

multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more

information, see

www.lexmark.com/multifunctionprinters.

Safety information 6

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord

from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn

them off as well, and unplug any cables going into the printer.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more

trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or

printer damage:

• Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.

• Disconnect all cords and cables from the printer before moving it.

• If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the

right side of the tray toward the front of the tray until it clicks into place.

• Use the handholds located on both sides of the printer to lift it.

• Make sure your fingers are not under the printer when you set it down.

• Before setting up the printer, make sure there is adequate clearance around it.

SAVE THESE INSTRUCTIONS.

Safety information 7

Learning about the printer

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

• Connecting the printer

• Installing the printer software

Setup documentation—The setup documentation came

with the printer and is also available at

http://support.lexmark.com.

Additional setup and instructions for using the printer:

• Selecting and storing paper and specialty media

• Loading paper

• Configuring printer settings

• Viewing and printing documents and photos

• Setting up and using the printer software

• Configuring the printer on a network

• Caring for and maintaining the printer

• Troubleshooting and solving problems

User's Guide and Quick Reference Guide—The guides may

be available on the Software and Documentation CD.

For more information, visit

http://support.lexmark.com.

Instructions for:

• Connecting the printer to an Ethernet network

• Troubleshooting printer connection problems

Networking Guide—Open the Software and

Documentation CD, and then look for Printer and

Software Documentation under the Pubs folder. From

the list of publications, click the Networking Guide link.

Help using the printer software Windows or Mac Help—Open a printer software program

or application, and then click Help.

Click

?

to view context‑sensitive information.

Notes:

• Help is automatically installed with the printer

software.

• The printer software is located in the printer

program folder or on the desktop, depending on

your operating system.

Learning about the printer 8

What are you looking for? Find it here

The latest supplemental information, updates, and customer

support:

• Documentation

• Driver downloads

• Live chat support

• E‑mail support

• Voice support

Lexmark Support Web site—

http://support.lexmark.com

Note: Select your country or region, and then select

your product to view the appropriate support site.

Support telephone numbers and hours of operation for

your country or region can be found on the Support Web

site or on the printed warranty that came with your

printer.

Record the following information (located on the store

receipt and at the back of the printer), and have it ready

when you contact customer support so that they may

serve you faster:

• Machine Type number

• Serial number

• Date purchased

• Store where purchased

Warranty information Warranty information varies by country or region:

• In the U.S.—See the Statement of Limited Warranty

included with this printer, or at

http://support.lexmark.com.

• In other countries and regions—See the printed

warranty that came with your printer.

Selecting a location for the printer

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more

trained personnel to lift it safely.

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any

options, then leave enough room for them also. It is important to:

• Set up the printer near a properly grounded and easily accessible electrical outlet.

• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee

156 standard.

• Provide a flat, sturdy, and stable surface.

• Keep the printer:

– Clean, dry, and free of dust.

– Away from stray staples and paper clips.

– Away from the direct airflow of air conditioners, heaters, or ventilators.

– Free from direct sunlight and humidity extremes.

• Observe the recommended temperatures and avoid fluctuations:

Ambient temperature 15.6 to 32.2°C (60 to 90°F)

Storage temperature ‑40 to 60°C (-40 to 140°F)

• Allow the following recommended amount of space around the printer for proper ventilation:

Learning about the printer 9

1 Right side 30 cm (12 in.)

2 Front 51 cm (20 in.)

3 Left side 20 cm (8 in.)

4 Rear 20 cm (8 in.)

5 Top 54 cm (21 in.)

Printer configurations

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must

use either a printer stand or printer base if you are using multiple input options. If you purchased a

multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more

information, see

www.lexmark.com/multifunctionprinters.

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all

other trays closed until needed.

You can configure your printer by adding one optional 250‑ or 550‑sheet tray. For instructions on installing the optional

tray, see “Installing optional trays” on page 19.

Learning about the printer 10

1 Printer control panel

2 Automatic document feeder (ADF)

3 ADF tray

4 ADF bin

5 Front door release button

6 Standard 250‑sheet tray

7 Optional 250‑ or 550‑sheet tray

8 50‑sheet multipurpose feeder

9 Paper stop

10 Standard bin

Understanding the basic functions of the scanner

• Make quick copies or set the printer to perform specific copy jobs.

• Send a fax using the printer control panel.

• Send a fax to multiple fax destinations at the same time.

• Scan documents and send them to your computer, an e-mail address, or an FTP destination.

• Scan documents and send them to another printer (PDF through an FTP).

Learning about the printer 11

Using the ADF and scanner glass

Automatic document feeder (ADF) Scanner glass

Use the ADF for multiple‑page documents.

Note: The ADF scans only one side of the page.

Use the scanner glass for single‑page documents, book pages, small items

(such as postcards or photos), transparencies, photo paper, or thin media

(such as magazine clippings).

Using the ADF

• Load the document into the ADF tray faceup, short edge first.

• Load up to 50 sheets of plain paper into the ADF tray.

• Scan sizes from 105 x 148 mm (4.1 x 5.8 inches) wide to 216 x 368 mm (8.5 x 14.5 inches) long.

• Scan media weights from 52 to 120 g/m

2

(14–32 lb).

• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings)

into the ADF tray. Place these items on the scanner glass.

Using the scanner glass

When using the scanner glass:

• Place the document facedown on the scanner glass in the corner with the green arrow.

• Scan or copy documents up to 216 x 296.9 mm (8.5 x 11.69 inches).

• Copy books up to 12.7 mm (0.5 inch) thick.

Learning about the printer 12

Using the printer control panel

1

2

3

4

5

6

7

8

9

11

12

13

10

Use the To

1 Display

• View the printer status and messages.

• Set up and operate the printer.

2 Arrow buttons Scroll up and down or left and right.

3 Select button

• Select menu options.

• Save settings.

4 Address book button View all the stored addresses.

5 Redial button View the last number dialed.

6 Keypad Enter numbers, letters, or symbols.

7 Sleep button Enable Sleep mode or Hibernate mode.

Do the following to wake the printer from Sleep mode:

• Press any hard button.

• Open a door or cover.

• Send a print job from the computer.

• Perform a power‑on reset using the main power switch.

8 Cancel button Cancel all printer activity.

9 Start button Start a job, depending on which mode is selected.

10 Fax button Send faxes.

11 Back button Return to the previous screen.

12 Home button Go to the home screen.

13 Indicator light Check the status of the printer.

Understanding the colors of the Sleep button and indicator

lights

The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition.

Learning about the printer 13

Indicator light color and its corresponding printer status

Indicator light Printer status

Off The printer is off or in Hibernate mode.

Blinking green The printer is warming up, processing data, or printing.

Solid green The printer is on, but idle.

Blinking red The printer requires user intervention.

Sleep button light color and its corresponding printer status

Sleep button light Printer status

Off The printer is off, idle or in Ready state.

Solid amber The printer is in Sleep mode.

Blinking amber The printer is entering or waking from Hibernate mode.

Blinking amber for 0.1 second, then goes

completely off for 1.9 seconds in a slow,

pulsing pattern

The printer is in Hibernate mode.

Learning about the printer 14

Additional printer setup

Installing internal options

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord

from the electircal outlet before continuing. If you have any other devices attached to the printer, then turn

them off as well, and unplug any cables going into the printer.

Available internal options

Memory cards

•

Flash memory

• Fonts

Accessing the controller board

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord

from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn

them off as well, and unplug any cables going into the printer.

1 Open the controller board access door.

Additional printer setup 15

2 Open the controller board shield using the green handle.

1

2

3 Use the following illustration to locate the option card connector.

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.

Touch something metal on the printer before touching any controller board electronic components or

connectors.

4 Close the shield, and then the access door.

1

2

Additional printer setup 16

Installing an optional card

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord

from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them

off as well, and unplug any cables going into the printer.

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.

Touch something metal on the printer before touching any controler board electronic components or connectors.

1 Access the controller board.

For more information, see “Accessing the controller board” on page 15.

2 Unpack the optional card.

Warning—Potential Damage: Avoid touching the connection points along the edge of the card.

3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.

Additional printer setup 17

4 Push the card firmly into place as shown in the illustration.

Warning—Potential Damage: Improper installation of the card may cause damage to the card and the

controller board.

Note: The entire length of the connector on the card must touch and be flushed against the controller board.

5 Close the controller board shield, and then the controller board access door.

Note: When the printer software and any hardware options are installed, it may be necessary to manually add

the options in the printer driver to make them available for print jobs. For more information, see “Updating

available options in the printer driver” on page 23.

Additional printer setup 18

Installing hardware options

Order of installation

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more

trained personnel to lift it safely.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord

from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn

them off as well, and unplug any cables going into the printer.

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must

use either a printer stand or printer base if you are using multiple input options. If you purchased a

multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more

information, see

www.lexmark.com/multifunctionprinters.

Install the printer and any hardware options you have purchased in the following order:

• Printer stand

• Optional 250‑ or 550‑sheet tray

• Printer

For more information on installing a printer stand, optional 250‑ or 550‑sheet tray, or spacer, see the setup sheet that

came with the option.

Installing optional trays

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more

trained personnel to lift it safely.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord

from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn

them off as well, and unplug any cables going into the printer.

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must

use either a printer stand or printer base if you are using multiple input options. If you purchased a

multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more

information, see

www.lexmark.com/multifunctionprinters.

1 Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet.

Additional printer setup 19

2

1

2 Unpack the tray, and then remove all packing material.

3 Pull out the tray from the base.

4 Remove any packing material from inside the tray.

5 Insert the tray into the base.

6 Place the tray near the printer.

7 Align the printer with the tray, and then slowly lower the printer into place.

Note: Optional trays lock together when stacked.

Additional printer setup 20

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Lexmark MX310 Series User manual

Lexmark MX310 Series User manual

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