Dell B3465dnf Mono Laser Multifunction Printer User manual

Dell B3465dn-dnf Laser MFP

User's Guide

March 2014 www.dell.com | dell.com/support/printers

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Information in this document is subject to change without notice.

Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks

of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; AirPrint and

the AirPrint logo are trademarks of Apple, Inc.

Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary

interest in trademarks and trade names other than its own.

Contents

Safety information.......................................................................................7

Learning about the printer...........................................................................9

Finding information about the printer......................................................................................................9

Selecting a location for the printer..........................................................................................................10

Printer configurations.............................................................................................................................11

Using the Embedded Web Server...........................................................................................................13

Understanding the basic functions of the scanner..................................................................................14

Using the ADF and scanner glass.............................................................................................................14

Understanding the printer control panel....................................................15

Using the printer control panel...............................................................................................................15

Understanding the colors of the Sleep button and indicator lights........................................................15

Understanding the home screen.............................................................................................................16

Using the touch-screen buttons..............................................................................................................18

Setting up and using the home screen applications....................................20

Finding the IP address of the computer..................................................................................................20

Finding the IP address of the printer.......................................................................................................20

Accessing the Embedded Web Server.....................................................................................................20

Customizing the home screen.................................................................................................................21

Understanding the different applications...............................................................................................21

Activating the home screen applications................................................................................................22

Finding information about the home screen applications................................................................................22

Setting up Forms and Favorites ........................................................................................................................22

Setting up Card Copy ........................................................................................................................................22

Using MyShortcut .............................................................................................................................................23

Setting up Multi Send .......................................................................................................................................24

Setting up Scan to Network ..............................................................................................................................24

Setting up Remote Operator Panel.........................................................................................................25

Exporting and importing a configuration................................................................................................25

Additional printer setup.............................................................................27

Installing internal options........................................................................................................................27

Installing hardware options.....................................................................................................................42

Setting up the printer software...............................................................................................................44

Contents 2

Attaching cables......................................................................................................................................45

Networking..............................................................................................................................................46

Verifying printer setup............................................................................................................................50

Loading paper and specialty media............................................................51

Setting the paper size and type...............................................................................................................51

Configuring Universal paper settings......................................................................................................51

Loading trays...........................................................................................................................................51

Loading the multipurpose feeder............................................................................................................56

Using the standard bin and paper stop...................................................................................................61

Linking and unlinking trays......................................................................................................................62

Paper and specialty media guide................................................................65

Using specialty media..............................................................................................................................65

Paper guidelines......................................................................................................................................67

Supported paper sizes, types, and weights.............................................................................................70

Printing......................................................................................................74

Printing forms and a document...............................................................................................................74

Printing from a flash drive or mobile device...........................................................................................75

Printing confidential and other held jobs................................................................................................78

Printing information pages......................................................................................................................80

Canceling a print job................................................................................................................................80

Copying......................................................................................................81

Making copies.........................................................................................................................................81

Copying photos........................................................................................................................................82

Copying on specialty media.....................................................................................................................82

Customizing copy settings.......................................................................................................................83

Placing information on copies.................................................................................................................89

Canceling a copy job................................................................................................................................89

Understanding the copy options.............................................................................................................90

E-mailing....................................................................................................92

Setting up the printer to e-mail...............................................................................................................92

Creating an e-mail shortcut.....................................................................................................................93

E-mailing a document..............................................................................................................................94

Customizing e-mail settings.....................................................................................................................95

Contents 3

Canceling an e-mail.................................................................................................................................96

Understanding the e-mail options..........................................................................................................96

Faxing........................................................................................................99

Setting up the printer to fax....................................................................................................................99

Sending a fax.........................................................................................................................................113

Creating shortcuts.................................................................................................................................116

Customizing fax settings........................................................................................................................116

Canceling an outgoing fax.....................................................................................................................118

Holding and forwarding faxes...............................................................................................................118

Understanding the fax options..............................................................................................................119

Scanning...................................................................................................122

Using Scan to Network..........................................................................................................................122

Scanning to an FTP address...................................................................................................................122

Scanning to a computer or flash drive..................................................................................................124

Understanding the scan options...........................................................................................................126

Understanding the printer menus............................................................129

Menus list..............................................................................................................................................129

Paper menu...........................................................................................................................................130

Reports Menu........................................................................................................................................140

Network/Ports menu.............................................................................................................................141

Security menu.......................................................................................................................................149

Settings menu........................................................................................................................................154

Help menu.............................................................................................................................................199

Saving money and the environment.........................................................200

Saving paper and toner.........................................................................................................................200

Saving energy........................................................................................................................................200

Recycling................................................................................................................................................204

Securing the printer..................................................................................205

Statement of Volatility..........................................................................................................................205

Erasing volatile memory........................................................................................................................205

Erasing non‑volatile memory................................................................................................................206

Erasing printer hard disk memory.........................................................................................................206

Configuring printer hard disk encryption..............................................................................................207

Contents 4

Finding printer security information.....................................................................................................208

Maintaining the printer............................................................................209

Cleaning printer parts............................................................................................................................209

Checking the status of parts and supplies.............................................................................................211

Estimated number of remaining pages.................................................................................................211

Ordering supplies..................................................................................................................................211

Storing supplies.....................................................................................................................................212

Replacing supplies.................................................................................................................................213

Moving the printer................................................................................................................................219

Managing the printer...............................................................................221

Managing printer messages..................................................................................................................221

Accessing Status Monitor Center..........................................................................................................221

Checking the virtual display...................................................................................................................221

Setting up e‑mail alerts.........................................................................................................................222

Viewing reports.....................................................................................................................................222

Configuring supply notifications from the Embedded Web Server.......................................................222

Restoring factory default settings.........................................................................................................223

Clearing jams............................................................................................224

Avoiding jams........................................................................................................................................224

Understanding jam messages and locations.........................................................................................225

[x]‑page jam, open automatic feeder top cover. [28y.xx].....................................................................226

[x]‑page jam, clear standard bin. [20y.xx].............................................................................................227

[x]‑page jam, open rear door. [20y.xx]..................................................................................................227

[x]‑page jam, open front door. [20y.xx]................................................................................................229

[x]‑page jam, remove tray 1 to clear duplex. [23y.xx]...........................................................................232

[x]‑page jam, clear manual feeder. [25y.xx]..........................................................................................233

[x]‑page jam, open tray [x]. [24y.xx].....................................................................................................234

[x]-page jam, remove all pages from the output bin. Leave paper in bin. [45y.xx]...............................235

Troubleshooting.......................................................................................240

Understanding the printer messages....................................................................................................240

Solving printer problems.......................................................................................................................254

Solving print problems..........................................................................................................................261

Solving copy problems..........................................................................................................................286

Contents 5

Solving fax problems.............................................................................................................................290

Solving scanner problems.....................................................................................................................296

Solving home screen application problems...........................................................................................301

Embedded Web Server does not open.................................................................................................301

Contacting technical support................................................................................................................302

Appendix..................................................................................................303

Index........................................................................................................305

Contents 6

Safety information

Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.

Do not place or use this product near water or wet locations.

CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of

procedures other than those specified herein may result in hazardous radiation exposure.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.

You must understand the section in your operating instructions that discusses the guidelines for selecting print media

to avoid the possibility of harmful emissions.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a

danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a

lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local

regulations.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching it.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more

trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or

printer damage:

• Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.

• Disconnect all cords and cables from the printer before moving it.

• If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the

right side of the tray toward the front of the tray until it clicks into place.

• Use the handholds located on both sides of the printer to lift it.

• Make sure your fingers are not under the printer when you set it down.

• Before setting up the printer, make sure there is adequate clearance around it.

Use only the power cord provided with this product or the manufacturer's authorized replacement.

Use only the telecommunications (RJ‑11) cord provided with this product or a 26 AWG or larger replacement when

connecting this product to the public switched telephone network.

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or

memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord

from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn

them off as well, and unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system

connections) are properly installed in their marked plug-in ports.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific

manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not

responsible for the use of other replacement parts.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not

subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture

and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly

for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

Safety information 7

Refer service or repairs, other than those described in the user documentation, to a service representative.

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must

use either a printer stand or printer base if you are using multiple input options. If you purchased a

multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more

information, contact the place where you purchased the printer.

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all

other trays closed until needed.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or

make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning

storm.

CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,

unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.

SAVE THESE INSTRUCTIONS.

Safety information 8

Learning about the printer

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

• Connecting the printer

• Installing the printer software

Setup documentation—The setup documentation came

with the printer.

Additional setup and instructions for using the printer:

• Selecting and storing paper and specialty media

• Loading paper

• Configuring printer settings

• Viewing and printing documents and photos

• Setting up and using the printer software

• Configuring the printer on a network

• Caring for and maintaining the printer

• Troubleshooting and solving problems

User's Guide and Quick Reference Guide—The guides may

be available on the Software and Documentation CD.

For more information, visit our Web site at

www.dell.com/support/manuals.

Instructions for:

• Connecting the printer to an Ethernet network

• Troubleshooting printer connection problems

Networking Guide—Open the Software and

Documentation CD, and then navigate to:

Documentation > User’s Guide and other publications >

Networking Guide

Help using the printer software Windows or Mac Help—Open a printer software program

or application, and then click Help.

Click

?

to view context‑sensitive information.

Notes:

• Help is automatically installed with the printer

software.

• The printer software is located in the printer

program folder or on the desktop, depending on

your operating system.

The latest supplemental information, updates, and technical

support:

• Documentation

• Driver downloads

• Product upgrades

• Service call and repair information

• Order status

• Live chat support

• E‑mail support

• Voice support

Dell support Web site—

www.dell.com/support/printers

Support telephone numbers and hours of operation for

your country or region can be found on the support Web

site.

Have the following information ready when you contact

support so that they may serve you faster:

• Service tag

• Express service Code

Note: The service tag and express service code appear

on labels located on your printer.

Learning about the printer 9

What are you looking for? Find it here

• Software and Drivers—Certified drivers for your printer and

installers for Dell printer software

• Readme files—Last‑minute technical changes, or advanced

technical reference materials for experienced users or

technicians

Software and Documentation CD

• Supplies and accessories for your printer

• Replacement cartridges

Dell printer supplies Web site–

www.dell.com/printers

You can purchase printer supplies online, by telephone,

or in select retail stores.

• Safety information for preparing to operate your printer

• Regulatory information

• Warranty information

Product Information Guide

Note: The Product Information Guide may not be

available in your country or region.

Selecting a location for the printer

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more

trained personnel to lift it safely.

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any

options, then leave enough room for them also. It is important to:

• Set up the printer near a properly grounded and easily accessible electrical outlet.

• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee

156 standard.

• Provide a flat, sturdy, and stable surface.

• Keep the printer:

– Clean, dry, and free of dust.

– Away from stray staples and paper clips.

– Away from the direct airflow of air conditioners, heaters, or ventilators.

– Free from direct sunlight and humidity extremes.

• Observe the recommended temperatures and avoid fluctuations:

Ambient temperature 15.6 to 32.2°C (60 to 90°F)

Storage temperature 1 to 35°C (34 to 95°F)

• Allow the following recommended amount of space around the printer for proper ventilation:

Learning about the printer 10

4

3

2

1

5

1

1 Right side 304.8 mm (12 in.)

2 Front 508 mm (20 in.)

3 Left side 203.2 mm (8 in.)

4 Rear 203.2 mm (8 in.)

5 Top 800 mm (31.49 in.)

Printer configurations

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all

other trays closed until needed.

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must

use either a printer stand or printer base if you are using multiple input options. If you purchased a

multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more

information, contact the place where you purchased the printer.

Learning about the printer 11

Basic model

1

2

3

4

5

6

7

1 Display

2 Automatic document feeder (ADF)

3 ADF tray

4 ADF bin

5 Standard bin

6 Multipurpose feeder

7 Standard 550‑sheet tray

Note: A lockable 550‑sheet tray is also available. For more information, contact the place where you purchased

the printer.

Learning about the printer 12

Configured model

2

1

1 Optional 550‑sheet tray

2 Optional stapler

Using the Embedded Web Server

Note: This feature is available only in network printers or printers connected to print servers.

If the printer is installed on a network, then you can use the Embedded Web Server to do the following:

• View the virtual display of the printer control panel.

• Check the status of the printer supplies.

• Configure supply notifications.

• Configure printer settings.

• Configure network settings.

• View reports.

To access the Embedded Web Server for your printer:

1 Obtain the printer IP address:

• From the TCP/IP section in the Network/Ports menu

• By printing a network setup page or menu settings page, and then finding the TCP/IP section

Notes:

– An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

– If you are using a proxy server, then temporarily disable it to load the Web page correctly.

2 Open a Web browser, and then type the printer IP address in the address field.

3 Press Enter.

The Embedded Web Server page appears.

Learning about the printer 13

Understanding the basic functions of the scanner

• Make quick copies or set the printer to perform specific copy jobs.

• Send a fax using the printer control panel.

• Send a fax to multiple fax destinations at the same time.

• Scan documents and send them to your computer, an e-mail address, or an FTP destination.

• Scan documents and send them to another printer (PDF through an FTP).

Using the ADF and scanner glass

Automatic document feeder (ADF) Scanner glass

ABC

Use the ADF for multiple‑page documents including two-

sided (duplex) pages.

Use the scanner glass for single‑page documents, book pages,

small items (such as postcards or photos), transparencies, photo

paper, or thin media (such as magazine clippings).

Using the ADF

When using the ADF:

• Load the document into the ADF tray faceup, short edge first.

• Load up to 50 sheets of plain paper into the ADF tray.

• Scan sizes from 105 x 148 mm (4.1 x 5.8 inches) wide to 216 x 368 mm (8.5 x 14.5 inches) long.

• Scan media weights from 52 to 120 g/m

2

(14–32 lb).

• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings)

into the ADF tray. Place these items on the scanner glass.

Using the scanner glass

When using the scanner glass:

• Place a document facedown on the scanner glass in the corner with the green arrow.

• Scan or copy documents up to 216 x 355.6 mm (8.5 x 14 inches) long.

• Copy books up to 25.3 mm (1 inch) thick.

Learning about the printer 14

Understanding the printer control panel

Using the printer control panel

1

2

3

4

5

6

7

8

Use the To

1 Display

• View the printer status and messages.

• Set up and operate the printer.

2 Home button Go to the home screen.

3 Sleep button Enable Sleep mode or Hibernate mode.

Do the following to wake the printer from Sleep mode:

• Press any hard button.

• Open a door or cover.

• Send a print job from the computer.

• Perform a power‑on reset (POR) with the main power switch.

• Attach a device to the USB port on the printer.

4 Keypad Enter numbers, letters, or symbols.

5 Indicator light Check the status of the printer.

6 Start button Start a job, depending on which mode is selected.

7 Cancel button Stop all printer activity.

8 Clear All / Reset button Reset the default settings of a function, such as printing, copying, or e-mailing.

Understanding the colors of the Sleep button and indicator

lights

The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition.

Indicator light Printer status

Off The printer is off or in Hibernate mode.

Blinking green The printer is warming up, processing data, or printing.

Understanding the printer control panel 15

Indicator light Printer status

Solid green The printer is on, but idle.

Blinking red The printer requires user intervention.

Sleep button light Printer status

Off The printer is off, idle or in Ready state.

Solid amber The printer is in Sleep mode.

Blinking amber The printer is entering or waking from Hibernate mode.

Blinking amber for 0.1 second, then goes

completely off for 1.9 seconds in a slow,

pulsing pattern

The printer is in Hibernate mode.

Understanding the home screen

When the printer is turned on, the display shows a basic screen, referred to as the home screen. Touch the home screen

buttons and icons to initiate an action such as copying, faxing, or scanning; to open the menu screen; or to respond to

messages.

Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and

active embedded solutions.

6

1

12

11

10

7

8

2 3 4 5

9

13

14

Touch To

1 Change Language Launch the Change Language pop‑up window that lets you change the primary language of

the printer.

2 Copy Access the Copy menus and make copies.

3 Fax Access the Fax menus and send fax.

4 E-mail Access the E-mail menus and send e‑mails.

5 FTP Access the File Transfer Protocol (FTP) menus and scan documents directly to an FTP server.

6 Arrows Scroll up or down.

7 Forms and Favorites Quickly find and print frequently used online forms.

8 Menu icon Access the printer menus.

Note: The menus are available only when the printer is in Ready state.

Understanding the printer control panel 16

Touch To

9 Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links.

Note: The tree view supports only bookmarks created from this function, and not from any

other application.

10 USB Drive View, select, print, scan, or e‑mail photos and documents from a flash drive.

Note: This icon appears only when you return to the home screen while a memory card or

flash drive is connected to the printer.

11 Held Jobs Display all current held jobs.

12 Status/Supplies

• Show a warning or error message whenever the printer requires intervention to continue

processing.

• Access the messages screen for more information on the message, and how to clear it.

13 Tips Open a context-sensitive Help dialog.

14 Search held jobs Search for one or more of the following items:

• User name for held or confidential print jobs

• Job names for held jobs, excluding confidential print jobs

• Profile names

• Bookmark container or print job names

• USB container or print job names for supported file types

Features

Feature Description

Menu trail line

Example:

Menus > Settings > Copy Settings >

Number of Copies

A menu trail line is located at the top of each menu screen. This feature shows the

path taken to arrive at the current menu.

Touch any of the underlined words to return to that menu.

Number of Copies is not underlined because it is the current screen. If you touch an

underlined word on the “Number of Copies” screen before the number of copies is

set and saved, then the selection is not saved, and it does not become the default

setting.

Attendance message alert

If an attendance message affects a function, then this icon appears and the red

indicator light blinks.

Warning

If an error condition occurs, then this icon appears.

Status message bar

• Show the current printer status such as Ready or Busy.

• Show printer conditions such as Toner Low or Cartridge Low.

• Show intervention messages so the printer can continue processing.

Understanding the printer control panel 17

Feature Description

Printer IP address

Example:

123.123.123.123

The IP address of your network printer is located at the upper left corner of the

home screen and appears as four sets of numbers separated by periods. You can

use the IP address when accessing the Embedded Web Server so you can view and

remotely configure printer settings even when you are not physically near the

printer.

Using the touch-screen buttons

Note: Your home screen, icons, and buttons may vary, depending on your home screen customization settings,

administrative setup, and active embedded solutions.

7

6

3

4

1

5

2

Touch To

1 Arrows View a list of options.

2 Copy It Print a copy.

3 Advanced Options Select a copy option.

4 Home Go to the home screen.

5 Increase Select a higher value.

6 Decrease Select a lower value.

7 Tips Open a context-sensitive Help dialog.

Other touch-screen buttons

Touch To

Accept

Save a setting.

Understanding the printer control panel 18

Touch To

Cancel

• Cancel an action or a selection.

• Exit a screen and return to the previous screen without saving changes.

Reset

Reset values on the screen.

Understanding the printer control panel 19

Setting up and using the home screen applications

Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and

active applications. Some applications are supported only in select printer models.

Finding the IP address of the computer

For Windows users

1 In the Run dialog box, type cmd to open the command prompt.

2 Type ipconfig, and then look for the IP address.

For Macintosh users

1 From System Preferences in the Apple menu, select Network.

2 Select your connection type, and then click Advanced > TCP/IP.

3 Look for the IP address.

Finding the IP address of the printer

Note: Make sure your printer is connected to a network or to a print server.

You can find the printer IP address:

• From the top left corner of the printer home screen.

• From the TCP/IP section in the Network/Ports menu.

• By printing a network setup page or menu settings page, and then finding the TCP/IP section.

Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

Accessing the Embedded Web Server

The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings even

when you are not physically near the printer.

1 Obtain the printer IP address:

• From the printer control panel home screen

• From the TCP/IP section in the Network/Ports menu

• By printing a network setup page or menu settings page, and then finding the TCP/IP section

Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

2 Open a Web browser, and then type the printer IP address in the address field.

3 Press Enter.

Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly.

Setting up and using the home screen applications 20

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