_____________________________________________________________
Business Communications Manager
Release 5.0
InTouch CuR (Beta) Release Notes
Issue date: November 17, 2009
Issue: 1.02
Document status: Issue
Document Number: 2009-00002150
BCM Release 5.0 InTouch CuR Release Notes
Business Communications Manager
Release 5.0
Introduc
tion: This Document provides an overview of the BCM Release 5.0 InTouch feature.
The overall purpose of the document is to provide insight into the existing issues, limitations
and/or restrictions which existed at the time of this Release.
Author:
Neal Chatterley
Approved by: Timothy Wood
Philippe Allard
Roy Renaud
Ron Adriano
Revision History
Rev. Date Purpose
Issue 1.0 October 13, 2009 First Issue of CuR Release Notes
Issue 1.01 October 20, 2009 Escalation path change
Issue 1.02 November 17, 2009 Updated for InTouch version 1.0.0.1701
Notice: The authorized version of this document is an electronic master stored in an online
repository and is write protected, that is, it may only be altered by authorized persons. Be aware
that if you are reading a hard copy of this document, it is to be considered an uncontrolled version
of the document.
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Business Communications Manager
Release 5.0
Table of Contents
INTRODUCTION........................................................................................................................................ 4
SOFTWARE VERSIONS............................................................................................................................ 4
SOFTWARE DOWNLOAD........................................................................................................................ 4
TECHNICAL DOCUMENTATION.......................................................................................................... 5
TECHNICAL ISSUES AND SUPPORT....................................................................................................5
KNOWN ISSUES......................................................................................................................................... 6
APPLICATIONS & MIDDLEWARE...........................................................ERROR! BOOKMARK NOT DEFINED.
CTE..........................................................................................................Error! Bookmark not defined.
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Business Communications Manager
Release 5.0
Introduction
Business Communications Manager Release 5.0 InTouch is an Outlook Add-In user application
that runs on a Windows based PC and integrates Outlook, MSN, and Skype with BCM Call
Management and Control. InTouch optimizes communications by providing consolidated
presence information and by presenting a variety of communication options such as voice, email,
and/or Instant Messaging (IM). InTouch brings together the most popular forms of
communications by providing direct one-touch interaction between telephony, email, calendar and
IM.
Software Versions
BCM 50 Release 5.0 - BCM050.R500.SU.System-001.200911
BCM 450 Release 5.0 - BCM450_R5: BCM450.R500.SU.System-001.200911
BCM Rls 5.0 InTouch 1.0.0.1701
Other related Software:
Other application software is preloaded on the hard drive including the Element Manager.
Software Download
BCM50 Release 5.0 CuR (Beta) Software is available at
https://support.nortel.com/go/main.jsp?cscat=S
OFTWARE&poid=15181
BCM450 Release 5.0 CuR (Beta) Software is available at
https://support.nortel.com/go/main.jsp?cscat=S
OFTWARE&poid=19781
Currently posted are the relevant files for the first CuR Trials (CA) release.
The Software is available via link provided by the CuR Trials (CA) release prime.
Please test the link and confirm that you can access all the software files. Contact your CuR
Trials (CA) release prime if there is an issue connecting to the TS Portal or PIC.
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Business Communications Manager
Release 5.0
Technical Documentation
BCM Release 5.0 CuR (Beta) Preliminary Documentation is available from the CuR Trials (CA)
release prime.
Technical Issues and Support
We are requesting our CuR Trials Customers to open and dispatch problem cases to our team’s
Support Queue via the CuR Trials (CA) release prime.
Confirmed Problem Cases should be dispatched to Clear Clarify
• Mechanisms for opening a Clarify Case
– Contact appropriate Call Center (High Priority/Business Critical issues)
– North America 1-800-4NORTEL (1-800-466-7835)
– Other Regions http://www.nortel.com/cgi-
bin/comments/comments.cgi?key=techsupport_cu
– Raise Case via the Nortel E-Service Portal (if customer has an active Support
Contract and Site ID)
– Go to the following link below and select "Service Requests"
https://support.nortel.com/go/main.js
p?cscat=SELFSERVICE
–
– Case routed to
– GPS .- SU_TS_ENT_MEX_BCM
– GNTS.- SU_TS_ENT_MEX_BCM
– GTS CALA.- SU CTS ES CALA
– GTS APAC.- SU AP CONTACT CENTRE
– GTS EMEA.- SU_TS_BCM_EMEA_COE
– GTS GC.- SU GNTS HongKongESVoice
– Nortel Escalation path is:
– Family.- BCM,
– Line.- BCM
– Part Number.- BCM50 or BCM450
– Product detail.- Rls 5.0 InTouch
This will allow our entire team to review and respond to your issues using a familiar process that
can be migrated to the Beta/GNTS support teams following this CuR Trials phase.
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Business Communications Manager
Release 5.0
InTouch Installation Instructions
InTouch Client Administrator PC Pre-Installation
Instructions
Full details are in the "Business Communications Manager - InTouch Administration Guide".
LAN CTE client privileges must be configured on the BCM for each user, PC or IP address that
will use InTouch.
Extract from InTouch client update:
InTouch setup (InTouch_setup.exe)
Configuration Manager (InTouchConfigurationManager.exe)
Download from BCM Release 5.0:
LAN CTE client installer
Download .Net Framework 3.5 SP1 standalone installer if not installed on user PC’s from
http://www.microsoft.com/net/
Run Configuration Manager (InTouchConfigurationManager.exe) to generate the configuration file
(SettingsMain.xml) which contains site wide information.
Share the following items for installation on the user PC:
.NET 3.5 SP1 standalone installer (dotnetfx35.exe) (if not installed on user PC)
LAN CTE Client Installer
InTouch setup (InTouch_setup.exe) with configuration file (SettingsMain.xml) in the same
directory.
InTouch Client User PC new Installation Instructions
Full details are in the "Business Communications Manager - InTouch User Guide"
Install the latest LAN CTE Client and .Net Framework 3.5 SP1 before installing InTouch.
Run InTouch_setup.exe provided by the administrator with configuration file (SettingsMain.xml) in
the same directory.
Existing InTouch User Installation Instructions
Ensure Outlook is not running on the PC.
Run InTouch_setup.exe provided by the administrator.
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Business Communications Manager
Release 5.0
Following issues are addressed
1) User can receive an error message Intra-company phone number length must be larger than
internal extension
The user does not see an error message when the intra-company number length entered is the
same length as extensions on the system.
XTRN-932
2) CTE does not accept connections
When starting Microsoft Outlook, the Nortel InTouch panel can fail to connect to the BCM. Nortel
InTouch is not available for that user.
Q02070415
3) Unused space may appear to the right of the InTouch panel
XTRN-928
4) InTouch software translations incomplete- button text too long
XTRN-917
5) InTouch Help files incomplete and help file globalization is missing
XTRN-649
6) InTouch reports "Session Rejected" when set is in use by another feature
When a set used by InTouch has the display updated by One button text, making calls via this DN
from InTouch is not possible.
XTRN-821
7) InTouch should present error when user attempts to set Forward To to own number
If an InTouch user sets either their Voicemail DN to match their InTouch-controlled DN and clicks
the "Forward to Voicemail" button, the Call Forward fails but no error is displayed.
XTRN-949
8) InTouch toolbar appears but not InTouch panel
When using Outlook 2003 version 11.5207.5207 the InTouch panel does not appear
XTRN-956
9) InTouch Canadian French localization incomplete
Some items are not localized. Other items are in the wrong language.
XTRN-962
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Business Communications Manager
Release 5.0
10)
Location settings don't take effect until InTouch is restarted.
If no location is set in the Phone and Modem Options InTouch will present the user with the
Phone and Modem settings dialog to specify one, the changes made in that dialog don't take
effect until InTouch is restarted.
XTRN-969
Known Issues
Issue Id Title
XTRN-964 InTouch has no translated Portuguese online help
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Business Communications Manager
Release 5.0
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Glossary
APPP...............Advanced Paging Productivity Pack
ATA..................Analog Terminal Adapter
BCM................. Business Communications Manager
BEM.................Business Element Manager
BRI...................Basic Rate Interface
CDR.................Call Detailed Recording
CIM..................Common Information Model
CS1K ...............Call Server 1000
CTE..................Computer Telephony Engine
CTI...................Computer Telephony Interface
DDC.................Dynamic Device Configuration
DHCP...............Dynamic Host Configuration Protocol
DN....................Directory Number
DTI...................Digital Trunk Interface
EM ...................Element Manager
FPGA...............Field-Programmable Gate Array
FW...................Firmware
GASM..............Global Analog Station Module
GATM ..............Global Analogue Trunk Module
GK....................GateKeeper
GUI ..................Graphical User Interface
ICMP................ Internet Control Message Protocol
IP .....................Internet protocol
ISDN................Integrated Services Digital Network
ISP...................Internet Service Provider
LAN..................Local Area Network
LED..................Light Emitting Diode
MBM ................Media Bay Module
MCS................. Multimedia Communication Server
MTU.................Maximum Transmission Unit
NAT..................Network Address Translation
NCM.................Network Configuration Manager
OBT .................One Button Text
OLI...................Originating Line Information
PCM................. Personal Call Manager
PRI...................Primary Rate Interface
PVQM..............Proactive Voice Quality Management
RCC.................Reporting for Contact Center
SBA..................Set Based Admin
SDT..................Second Dial Tone
SIP...................Session Initiation Protocol
SNMP ..............Simple Network Monitoring Protocol
SU....................Smart Update
SUP .................Startup Profile
TAT..................Trunk Anti-Tromboning
TDM.................Time Division Multiplexing
UDP.................User Datagram Protocol
UPS .................Uninterruptible Power Supply
UTPS...............UNIStim Terminal Proxy Server.
VoIP.................Voice over IP
VPN .................Virtual Private Network
WAN ................Wide Area Network
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