Wincor Nixdorf BEETLE /iSCAN EASY Family User manual

BEETLE /iSCAN EASY Family

User manual

May 2019

01750276430B

Copyright

All rights, including rights of translation, reproduction by printing, copying or similar methods, in part or in

whole, are reserved.

patent or the registration of a utility model. Subject to availability and technical modifications. All names of

hardware and software products mentioned in this manual are trade names and/or trademarks of their re-

spective manufactures.

.

Contents

Introduction ....................................................................................................................................................... 1

About this Manual ........................................................................................................................... 1

Important Notes ................................................................................................................................................ 2

Note on Laser ................................................................................................................................. 4

ESD (Electrostatic Sensitive Devices) ................................................................................................................. 4

Warranty ............................................................................................................................................................ 5

Installation and Startup ..................................................................................................................................... 5

Before turning on the System ........................................................................................................... 5

Connecting the System ...................................................................................................................................... 6

Start up .......................................................................................................................................... 6

Power Connection and LAN Support ................................................................................................. 6

Disconnecting the System from the Mains ......................................................................................... 8

Components ...................................................................................................................................................... 9

BEETLE /iSCAN EASY with Cash Components ...................................................................................... 9

BEETLE /iSCAN EASY without Cash Components ............................................................................... 10

Opening the BEETLE /iSCAN EASY ................................................................................................................... 11

Cash Module iCASH 10 .................................................................................................................................... 12

Overall view .................................................................................................................................. 13

Front door open ............................................................................................................................ 14

Rear view ..................................................................................................................................... 15

Drum module cover open .............................................................................................................. 16

Basic Operation ............................................................................................................................. 16

Switching the device on / off .................................................................................................................... 16

Removing / mounting the transport path cover ................................................................................ 17

Removing / inserting the collection cassette .................................................................................... 18

Removing it: .............................................................................................................................................. 18

Inserting it ................................................................................................................................................. 19

Opening / closing the drum module cover ....................................................................................... 20

Front drum module ................................................................................................................................... 20

Rear drum module .................................................................................................................................... 20

Putting drum modules in service position ........................................................................................ 21

Front drum module ................................................................................................................................... 21

Pushing it in ............................................................................................................................................... 22

Rear drum module ........................................................................................................................ 22

Removing it: .............................................................................................................................................. 22

Deposit ...................................................................................................................................................... 24

Rejected banknotes ..................................................................................................................................26

Rules for the quality of deposited banknotes ...........................................................................................26

Dispensing .................................................................................................................................................27

Cash Paths .................................................................................................................................... 28

Overview ...................................................................................................................................................28

Deposit process .........................................................................................................................................28

Dispensing process ....................................................................................................................................29

Emptying the drum modules ....................................................................................................................30

Collection Cassette ........................................................................................................................ 30

General ......................................................................................................................................................30

Function elements and controls ...............................................................................................................31

Collection cassette open ..........................................................................................................................32

Handling the collection cassette ...................................................................................................... 32

Opening the collection cassette ................................................................................................................32

Malfunctions ................................................................................................................................. 35

General ......................................................................................................................................................35

Troubleshooting ........................................................................................................................................36

Jam in the rear transport unit ..................................................................................................................39

Jam in the drum module ..........................................................................................................................41

Jam in the reject unit ................................................................................................................................42

Other problems ............................................................................................................................. 44

Cleaning, Service and Maintenance ................................................................................................. 48

Cleaning the housing .................................................................................................................................48

Cleaning the operator displays .................................................................................................................48

Cleaning the transport paths ....................................................................................................................49

Cleaning the banknote reader ..................................................................................................................49

Coin Module iCASH 15E ................................................................................................................................... 50

Cash Module iCASH 20 .................................................................................................................................... 51

Components ................................................................................................................................. 52

Front View .................................................................................................................................................52

Back View ..................................................................................................................................................53

Main Module external Indicators .................................................................................................... 54

Modules Front Indicators ............................................................................................................... 55

Spine Indicator .............................................................................................................................. 56

Locks and Security Principle ............................................................................................................ 57

Cash Box Handling and Arming ....................................................................................................... 59

Loader Cassette Handling, using and Quality Banknote ..................................................................... 61

Jam Clearing ................................................................................................................................. 66

In the Spine ...............................................................................................................................................66

In the Recognition Sensor .........................................................................................................................67

In the Recognition Sensor to Spine Interface ...........................................................................................68

In the Positioner, at the Inlet ....................................................................................................................69

Coin Module CINEO C1010 .............................................................................................................................. 70

Cash Module Cineo C6010 ............................................................................................................................... 71

Head Unit ..................................................................................................................................... 72

Components .............................................................................................................................................. 72

Opening/closing the head transport module A ........................................................................................ 72

Opening/closing the cash input module ................................................................................................... 73

Opening/closing the head transport module B ........................................................................................ 74

Opening/closing the head transport module C3 ...................................................................................... 75

Opening/closing the head transport module C5 ...................................................................................... 75

Troubleshooting ............................................................................................................................ 76

Clearing a banknote jam in the cash input module .................................................................................. 76

Clearing a banknote jam in the head transport module A ....................................................................... 77

Clearing a banknote jam in the head transport module B ....................................................................... 77

Clearing a banknote jam in the head transport module C3 ..................................................................... 78

Clearing a banknote jam in the head transport module C5 ..................................................................... 80

Printer TH230+ ................................................................................................................................................. 82

Safety Instructions ........................................................................................................................ 82

Operator Panel ............................................................................................................................. 83

1 - OPEN .................................................................................................................................................... 83

2 - Red ERROR LED .................................................................................................................................... 84

3 - Yellow PAPER LED ................................................................................................................................ 84

4 - Green POWER LED ............................................................................................................................... 84

5 - FEED ..................................................................................................................................................... 85

Print Head / Rubber Roller Cleaning ......................................................................................................... 86

Paper Roll Exchange .................................................................................................................................. 88

Paper Near End Sensor Adjustment ......................................................................................................... 90

Connector Variants ................................................................................................................................... 91

Energy-saving Mode ................................................................................................................................. 91

Technical Data ........................................................................................................................................... 92

Paper Specification ................................................................................................................................... 93

Print Area .................................................................................................................................................. 94

BEETLE /M-II plus (G41 Motherboard) ............................................................................................................ 95

BEETLE M-III ..................................................................................................................................................... 96

Scanner ............................................................................................................................................................ 97

Cleaning the Bin ........................................................................................................................................ 97

Scanner Maintenance ............................................................................................................................... 99

Scanning Items .......................................................................................................................................... 99

Proper Scanning Technique ...................................................................................................................... 99

Scanner (BEETLE /iSCAN EASY Hybrid) .......................................................................................................... 100

Cleaning the Bin .......................................................................................................................... 100

BA92/93 (with resistive Touch Screen) ......................................................................................................... 101

General ...................................................................................................................................... 101

Operator Panel ........................................................................................................................... 102

USB Interface .......................................................................................................................................... 102

On Screen Display (OSD) ........................................................................................................................ 102

Menu ....................................................................................................................................................... 102

LED .......................................................................................................................................................... 102

ON/OFF Button ....................................................................................................................................... 102

Construction of the resistive Touch Screen .................................................................................... 103

How to Operate .......................................................................................................................... 103

Cleaning Instructions ................................................................................................................... 103

Cleaning Instructions ..................................................................................................................................... 104

Approved Cleaning Materials ........................................................................................................ 104

Appendix ........................................................................................................................................................ 105

Technical Data............................................................................................................................. 105

Environmental Requirements ....................................................................................................... 109

Cleaning Instructions ................................................................................................................... 110

Maintenance and Service ....................................................................................................................... 110

Cleaning Materials: Order Numbers ...................................................................................................... 111

Certificates ..................................................................................................................................................... 112

FCC-Class A Declaration ......................................................................................................................... 112

Recycling .................................................................................................................................... 113

BEETLE /iSCAN EASY User Manual

1

Introduction

The BEETLE /iSCAN EASY is a terminal that offers a customer to handle the purchase by

scanning, bagging and paying the items on his own. In case of problems an attendant is

available for quick support.

BEETLE /iSCAN EASY offers the following main functions:

 Record function - records items, the customer wants to buy

 Control function - secures the recording of all items

 Payment function - payment may be effected by banking cards, customer cards and

accounts.

About this Manual

i

This symbol is used to mark important information in this manual.

Text following this symbol should be given special attention

in order to avoid

damage and injury.

BEETLE /iSCAN EASY User Manual

2

Important Notes

Appliances supplied by Diebold Nixdorf comply with the respective safety regulations for

data-processing installations and information technology installations, including electrical

office equipment for use within an office environment.

Whenever work of any kind is done on the device, as well as when data cables are

plugged and unplugged, the device must be completely disconnected from the line

voltage.

After maintenance and repair work on the

cash module the module must be

completely pushed into the

BEETLE /iSCAN EASY and the front door must be closed

before switching on the device.

 Keep this manual safe and at hand for ready reference.

 Appliances may only be repaired by authorized technicians.

 Unauthorized opening of the housing or inexpert repairs can result not only in

considerable personal danger, but will also invalidate your warranty and liability

protection.

 Always consult the enclosed documentation before doing any work with this

appliance.

 If this device is brought from a cold environment into a heated place of business,

condensation may occur. Before operation, the device must be completely dry.

Therefore, an acclimatization period of at least two hours must be adhered to.

 The sockets of the house installation must be easily accessible.

 Always lay the supply leads and cables in such a way that they cannot be stepped on

or tripped over.

 Only touch green marked handles and knobs for moving parts.

 Exchange damaged cables immediately.

 In order to completely disconnect the device from the power source, turn the device

off and use the separator in the fuse box\building installation.

 Make sure that no objects (such as paper clips) can reach the interior of the device,

since electrical shocks or short-circuits could result.

 To avoid overheating of the system ensure that the BEETLE /iSCAN EASY receives

adequate ventilation.

 During an electrical storm, data cables should not be plugged in or unplugged.

 Keep the device away from airstreams/ventilation, vibrations, dust, humidity and

heat.

 Ensure that used parts are disposed of in an environmentally friendly manner.

BEETLE /iSCAN EASY User Manual

3

 In case of an accident (such as a damaged housing, entry of liquids or foreign

objects), switch the device off and use the separator to completely remove the

device from power.

 BEETLE /iSCAN EASY is the result of state-of-the-art technology. Therefore, please

also ensure that the BEETLE /iSCAN EASY is operated under modern building and

technical conditions in order to ensure flawless and efficient operation. The

appliance and other information technology hardware should only be connected to

electrical supply networks with a separate protective earth wire (PE). This type of

electrical supply network is referred to as a TN-S network. Do not use PEN

conductors. Also follow the recommendations set forth in DIN VDE 0100 Part 540,

Appendix C2 as well as EN50174-2, §5.4.3., the National Electrical Code ANSI/NFPA

70-2005 and the Canadian Electrical Code, Part I, CSA C22.1-02.

 When working on the cutter of the printer, the device must be turned off.

 Always keep the ventilation slots free of obstruction to ensure adequate air

circulation and avoid overheating.

 Transport the appliance only in its original packaging (to protect it against knocks and

bumps).

 Batteries must be disposed of according to local regulations on the disposal of special

waste.

 Connecting Peripherals

Use only shielded cables when connecting devices to the system to ensure

compliance with international Rules and Regulations for radiated emission as well as

to achieve a high immunity against external disturbances.

BEETLE /iSCAN EASY User Manual

4

Note on Laser

The barcode readers contain a light-emitting diode (LED), classified according to

LASER CLASS 3R:

ESD (Electrostatic Sensitive Devices)

Electrostatic sensitive devices (ESD)

may be marked with this sticker.

When you handle components fitted with ESDs, you must observe the following points

under all circumstances:

 Unplug the power before inserting or removing components containing ESDs.

 While working with ESDs you must discharge yourself by using an ESD wrist strap or

grounding cable to connect yourself at all times to the earth connector of power

socket or a grounded object.

 Place all components containing ESDs on a static-safe base.

 The equipment and tools you use must be free of static charges.

 Always hold boards with ESDs by their edges. Do not touch the components.

 Never touch pins or conductors on boards fitted with ESDs.

CAUTION – CLASS 3R

LASER RADIATION WHEN

OPEN. AVOID DIRECT

EYE EXPOSURE.

BEETLE /iSCAN EASY User Manual

5

Warranty

Diebold Nixdorf generally guarantees a warranty engagement for 12 months beginning with

the date of delivery. This warranty engagement covers all damages which occur despite a

normal use of the product.

Damages because of

 improper or insufficient maintenance,

 improper use of the product or unauthorized modifications of the product,

 inadequate location or surroundings

will not be covered by the warranty.

For further information on the stipulation consult your contract.

All parts of the product which are subject to wear and tear are not included in the warranty

engagement. For detailed warranty arrangements please consult your contract documents.

Installation and Startup

i

Be certain to fo

llow the safety guidelines in the chapter »Important Notes«.

Before turning on the System

Unpack the parts and make sure that every item at the packing list is included.

If you find

 shipping damage or

 discrepancies between the contents of the package and the packing list or

 defects,

please inform your vendor or Diebold Nixdorf International GmbH (WN) sales location

immediately. Also provide the packing list and the packing list item and serial numbers for

the effected unit.

Please find the Serial Number at the side or at the back of the housing.

i

For furthe

r information please read the installation manual.

BEETLE /iSCAN EASY User Manual

6

Connecting the System

Start up

The power supply system must be equipped with separately guided protective earth

conductor (PE). This kind of electricity system is known as TN-S network. Do not use PEN

conductors!

Ratings of BEETLE /iSCAN EASY:

100-120 V / 200 V – 240 V

2.0 A / 1.0 A

50-60 Hz

Caution! Check tha

t the set nominal voltage of the appliance corresponds to the

local mains voltage.

Power Connection and LAN Support

The BEETLE /iSCAN EASY supports Ethernet 10/100 BASE-T local area network (LAN)

communication protocol. The BEETLE /iSCAN EASY terminal provides a female RJ-45

connection port for the LAN. A 6-foot LAN cable is provided with the system.

Remove two screws at the back of the device (see arrows).

BEETLE /iSCAN EASY User Manual

7

Plug in the power und the LAN cable.

Unlock and open the front door of the BEETLE /iSCAN EASY.

LAN

BEETLE /iSCAN EASY User Manual

8

Pull out the cash module at the left side.

Check if all power plugs are well installed in the power distributor.

Start up the system by pressing the button to position 1 (see arrow).

Disconnecting the System from the Mains

 At first shut down the system by the software application.

 Pull out the cash module at the left side. Disconnect the system by pressing the

button in position 0 (see picture above).

BEETLE /iSCAN EASY User Manual

9

Components

BEETLE /iSCAN EASY with Cash Components

BEETLE /iSCAN EASY User Manual

10

BEETLE /iSCAN EASY without Cash Components

BEETLE /iSCAN EASY User Manual

11

Opening the BEETLE /iSCAN EASY

Unlock and open the front door of the BEETLE /iSCAN EASY.

BEETLE /iSCAN EASY User Manual

12

Cash Module iCASH 10

The iCASH 10 is a compact automated teller safe which is designed as an integrated

countertop model for cash deposits and dispenses.

The closed cash cycle means that deposited banknotes are made available again for

subsequent transactions.

This closed cash cycle is made possible by using three drum modules, each with a maximum

capacity of 250 banknotes.

iCASH 10 also has a collection cassette with a maximum capacity of 450 banknotes. The

collection cassette accommodates those banknotes which cannot be deposited in a drum

module.

Switch off the device. Unlock the BEETLE /iSCAN EASY and open the front door.

Grasp the iCASH 10 and pull it out completely.

BEETLE /iSCAN EASY User Manual

13

Overall view

1 Upper cover 6 Gripping edge of front door

2 Operator display 7 Handle

3 Banknote input 8 Transport path cover

4 Banknote removal area 9 Lock of transport path cover

5 Front door

BEETLE /iSCAN EASY User Manual

14

Front door open

1 Collection cassette cover 4 Lock of drum module cover

2 Lock of collection cassette cover 5 Power switch

3 Drum module cover

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Wincor Nixdorf BEETLE /iSCAN EASY Family User manual

Wincor Nixdorf BEETLE /iSCAN EASY Family User manual

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