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Evertech DVR Operating instructions

  • Hello! I'm a chat assistant that has reviewed the user guide for the EVERTECH H.265 Digital Video Recorder. I'm ready to help you understand how to set up your device, enable remote access, configure recording settings, and use its various features. The guide covers initial setup, network connections, mobile access, and even video playback and backup. Feel free to ask any questions you might have.
  • What is the default DVR password?
    How do I reset my DVR password?
    How do I connect remotely using a smartphone?
    What type of hard drive does the DVR support?
    What should I do if I don't see video images from my cameras?
Please contact our technical support
Mon - Fri, 11:00am - 5:00pm, EST
https://www.evertechusa.com/support/dvr-support.html
For more instructions
visit our support page at:
Important Information .............................................................................. 1
Troubleshooting Tips ................................................................................ 2
How to reset/change DVR Password ........................................................ 3
Remote Access by iphone/android/ipad ................................................... 5
1.
2.
3.
4.
a. How to find QR Code to scan ............................................................... 5
b. How to setup remote view application ................................................. 7
5. How to playback ..................................................................................... 11
6. How to backup the footage .................................................................... 13
7. How to set motion detection recording .................................................. 16
8. How to setup VMS Software for PC ....................................................... 20
Contents
Legal Disclaimer
Regarding to the product with internet access, the use of the product shall
be wholly at your own risk. Our company shall not take any responsibilities
for abnormal operation, privacy leakage or other damages resulting from
cyber attack, hacker attack, virus inspection, or other internet security risks.
However, our company will provide timely technical support if required.
Surveillance laws vary by jurisdiction. Please check all relevant laws in your
jurisdiction before using this product in order to ensure that your use
conforms the applicable law. Our company shall not be liable in the event
that this product is used with illegitimate purposes. In the event of any
conflicts between this manual and the applicable law, the later prevails.
Page 1
Please use only the supplied power supply adapter. Using different
power adapter can damage the product and void the warranty service.
Supplied power adapter must be used only for DVR. Do not try to share
the power with cameras by connecting DVR power adapter to the
cameras.
Do not cover the vents on the side of the DVR, allow some space for
ventilation. Avoid installing device in small cabinets.
Please be aware, that DVR without the hard drive does not record the
footage, you can only watch the live video.
If you are installing the hard drive, please power off the device. This
DVR system works with a 3.5'' SATA Hard Drive.The Hard Drive should
be formatted after it's installed.
Connect the DVR to the monitor to be able to access the the menu and
settings.
Connect the DVR directly to the router, if you are going to use the
remote view feature.
VMS Software for PC monitoring, other instructions and full user
manual can be downloaded from Evertech DVR Support page:
Important Information
https://www.evertechusa.com/support/dvr-support.html
Throubleshooting Tips
1. I connected the cameras, but not seeing any video images on the
camera grid.
If you are not seeing your camera images on the camera grid, it could be either
compatibility (cameras are not compatible with DVR), or your camera power
supply does not work and it needs to be replaced. Please contact our technical
support to check your camera compatibility with DVR.
5. Camera video images are black and white at daytime.
Inadequate light or power may cause the camera to record in black and white. If
the camera is in a dark area and there is not enough light, it may be displaying
in night vision mode. If that's not the case, it may be the camera power supply,
which needs to be replaced.
2. I connected DVR to the monitor with HDMI Cable, but the monitor
shows "no signal" message.
DVR Monitor resolution is set to "1280x1024", if the monitor resolution is lower
than the DVR Display resolution, it will show no signal message. In this case
connect DVR to the monitor using VGA Cable instead of HDMI, power on DVR,
lower DVR display resolution from the menu and connect by HDMI.
3. DVR is rebooting repeatedly.
4. Why the CCTV camera is flickering?
First of all, when you see your camera is flickering, check the camera power
supply. Secondly, If your CCTV camera wires or connection have shorts at
certain points, it can cause flickering of the camera. Carefully observe all wires
and find the damaged area. Immediately repair or splice it correctly because the
damaged part corrodes conveniently. For this purpose, you must ground or
cover the connections with electric tape.
This issue may be caused by insufficient power or a hard drive (HDD) error.
Check that the correct power adapter is in use. It must be 12V DC Power supply
3000mA for 8 and 16 Channels and 12V DC 5000mA for 32 Channels. If
replacing power supply adapter does not resolve the issue, check the hard drive
status Main Menu>Advanced>HDD info. If HDD status shows error, hard drive
probably has failed and must be replaced.
Page 2
How to reset DVR Password
Page 3
By default DVR password is "q12345" and it is remembered on the device.
To log in, only click "OK". If you forget your password, and you are logged
out, please follow these steps:
1. Right click on mouse on main screen,
when you try to access any menu option,
the system will ask you to log in.
2. Click on "Forgot password" link to
reset.
3. To reset the password answer security
questions. First question is "What is last
five digits of your cell phone?" Click in
the first answer field and type in the
answer: "20153"
4. Second question is "What is your
Gmail account?" Click in the second
answer field and type in "1111". To
avoid typo, click on eye icon across
each answer field, to make answers
visible. Double-check the answers and
Click "OK".
5. on this step system will ask you to set
the new password. Click inside the "new"
field, virtual keyboard will appear, type in
new password. Re-enter your new
password in the "confirm" field. We
recommend to click on eye icon to make it
visible and avoid typo. Double check and
click "Next".
6. Password reset will be completed
when "Modify password successfully"
message appears on the screen. Click
"OK".
7. To log in with the new password go back
to "System Login" window, delete the old
password and type your new password
here. To prevent typo, make the password
visible and double-check.
8. Click "Login" to access the system.
Page 4
1. Right Click with the mouse on the
home screen, the context menu will
appear, choose “startup wizard”.
2. Click "Next" to continue.
3. Click "Next" to skip the camera test 4. If you are not logged in, "system login"
window will pop up. Please enter current
password and click "login".
Remote Access by iphone/android/ipad
In order to view your CCTV System remotely with the Smartphone, DVR
needs to be online. Connect the network cable from your router to your
DVR, then Power on the device.
Page 5
QR Code needs to be scanned from XMeye App when adding the
device. Each device QR code is unique and can be found in “Startup
Wizard” menu.
a. How to find QR Code to scan
5. Next step is Time-Language
Configuration, which is set in advance;
Make changes if you need to and Click
“Next”:
6. Test the Network connection, click
“retry” button several times until you
see 3 messages in green color, which
means the DVR is connected to the
network.
7. Next comes the QR Code that will be
scanned with the phone camera when
setting up XMeye App.
8. Click "Next" to continue.
9. Click "Next" to continue. 10. Click "OK" to complete the wizard.
Page 6
Page 7
b. How to setup remote view application
Make sure the network cable is connected to the DVR, complete
startup wizard steps on the device menu and pass the network test.
QR Code for the app can be found in Startup Wizard Menu. (See
Startup Wizard instruction on page 5).
Download XMeye Application from App Store
Step 1. When the installation is
completed, open the application.
Step 2. Do not create an
account, instead click on Local
Login icon.
Page 8
Step 3. To add your device click on “+” in the
right upper corner.
Step 4. Fill out the following fields as shown on
below image.
Page 9
Step 5. Click on your device from
device list.
Step 6. All Camera titles will show up.
Click on "CAM01"
Page 10
Step 7. You can switch between
different camera grid view. Click on 4
to view 4 camera grid.
Step 8. Swipe to the left to view
next 4 camera grid.
Page 11
To access playback settings in the menu, right click with the mouse on
the main screen and choose “Playback” from the menu.
If you are not logged in, the device might ask you to enter the password
and login to access playback menu.
Choose "Common Playback" to play footage for one selected camera,
or "Sync Playback" to play four cameras at once.
Choose one channel (common) or four channels (Sync), select date on
the calendar and click OK button and click Start Playback.
How to Playback
12
3
4
5
Page 12
When playback starts, the green timeline appears at the bottom of the
window.
Green color on the timeline indicates the recording. By default timeline
will show all 24 hours. In order to focus at certain time, it can be
switched to 2hr / 1hr / 30min view by clicking on the icons at the
bottom right corner of the window. You can change playback start time
by double clicking on the certain time on the green line. It also have fast
forward and slow playback buttons.
Page 13
Connect USB flash drive to USB port of the DVR.
Access Main Menu (right click with mouse on home screen, choose
main menu)
1.
2.
3. If you are not logged in, the device might ask you to enter the
password and login to access the menu. Click on System > Backup
How to Back up the footage on USB flash drive
Page 14
4. If you have connected USB flash drive, it should appear in “Backup”.
In case it doesn’t show, please click “detect”. Select USB Disk and Click
Backup:
5. In Backup window, choose “Channel”, “Start time” and “end time”.
Click “Add”. You are able to add more than one footage in this list. Once
you add all the footage you need, please select them all.
Page 15
6. Choose Backup format: H26X, AVI or MP4. We recommend to choose
MP4 and click “Start”, the process may take few minutes depending on
video footage capacity, once it’s completed, the message “Backup
Finished” will pop up on the screen.
7. You can playback the downloaded MP4 video with VLC player or
Windows Media Player.
You might need to download extra codecs for Media Player.
Page 16
DVR Records continuously by default and when hard drive is full, it will
overwrite on the old footage. To set only motion recording, there are two
menu settings that need to be adjusted: Record configurations and
Motion detection settings.
1. First step is adjusting record configurations. Right Click with mouse
on home screen and select "Main Menu". Click on Record Conf.
How to set motion detection recording
Page 17
First choose the channel, for which these settings will apply. You can
apply these settings either for All channels or if it is only for specific
channels (ex, 3, 5, 7), the settings will need to adjust for each channel
individually. After selecting the channel, only uncheck the box under
“Regular”, and leave “Detect” and “Alarm” checked as it shows on above
image. Click “OK” to apply new settings.
2. Second step is adjusting motion recording settings. Right Click with
mouse on home screen and select "Main Menu".
Page 18
Click on "Alarm" and "Motion Detect".
First choose the specific channel (or all channels, if settings apply to all
cameras), for which these settings will apply. You can apply it either for
All channels or if it is only for specific channels (ex, 3, 5, 7), the settings
will need to adjust for each channel individually. After selecting the
channel, check “enable” box to enable motion detection. Make sure
under “Record channel” only that specific channel is selected
(highlighted in white). Click OK to apply. See below image:
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