2. EE
  3. Bright Box 2

EE Bright Box 2 Quick start guide

  • Hello! I am an AI chatbot trained to assist you with the EE Bright Box 2 Quick start guide. I’ve already reviewed the document and can help you find the information you need or explain it in simple terms. Just ask your questions, and providing more details will help me assist you more effectively!
Bright Box 2 wireless router by EE
QUICK
START
GUIDE
Before you start...
For a wired connection you’ll need...
• Adevicewithanetworkport
• AnEthernetcableforeachdeviceyouwantto
connect(upto4)-you’llndoneinthebox
For a wireless connection you’ll need...
• Adevicewithaninbuiltorpluginwirelessadaptor
What’s in the box
Keep MEE card
Yourwirelessnetworknameandpasswordareonthe
‘KEEPMEE’card,connectinghandsets,tablets,laptops,
gamesconsolesandotherdevicestoyourhomenetwork
isstraightforward,keepitinasafeplaceandyou’ll
alwayshavetheinformationyouneed.
1
Setting up your broadband
3
Getting connected
2
Connect and turn on your router
Reset Power
e. Youcannowswitch
onyourrouter.Thepower
lightgoessolidgreen.
Reset Power
a. Plugtheotherendof
thegreybroadbandcable
intotheDSL/breporton
yourrouter.
b. Connectthetwo
partsofthepowersupply
together.
d. Connectthepower
supplyintoaplugsocket
andturniton.
c. Plugthepowercable
intotherouter.
Reset Power
Check it over
Everythingshouldnowlooklikethis,thepowerlight
willgogreenandthebroadbandlightwillgogreen
shortlyafterwards.
Need help connecting your
devices wirelessly?
Visit:ee.co.uk/brightbox
Wireless...
TheBrightBox2supports:
2.4GHZ(B,GandN)formaximumdevicecompatibilityand
range.5GHZ(NandAC)forbetterwirelessperformance
andspeed.
Yourwirelessnetworknamesandwirelesspasswordcanbe
foundonthe‘KEEPMEE’cardoronthebackoftherouter.
To connect to your wireless network:
1 Ifyou’reusingawirelessadapter,makesureit’sinstalled
correctlyandturnedon.
2Openthewirelesssoftwareonyourdevice:
Ifyou’rehavingproblemsseeingthe5GHzwireless
networkthatbeginswith‘5GHz-‘inareasofyourhouse,
youcanconnecttothe2.4GHznetwork(withoutthe
‘5GHz-‘prex)asanalternative.
3 Lookforyourwirelessnetworknameinthelistof
networks.Youmightseetwowirelessnetworknames:
Ifyouseeyourwirelessnetworknamethatbeginswith
‘5GHz-‘(forexample5GHz-EE-1a2b3c)thismeansyour
adaptersupports5GHzwirelessNorAC.Connectto
thisnetworknameifit’svisible.
Ifyoucanonlyseeyourwirelessnetworknamethat
lookssomethinglike‘EE-1a2b3c’(withoutthe‘5GHz-’)
connecttothisnetwork.Thismeansthatyourwireless
adaptersupports2.4GHzwirelessNorB/G.
4Select‘Connect’or‘Join’onyourwirelessnetwork
andwhenpromptedenteryourwirelesspassword.
5Great,yourdeviceshouldnowbeconnectedtoyour
BrightBox2WirelessRouter.
Now select your Parental Controls by going to STEP 4.
(Grey) (Black)
Bright Box 2
Wireless Router
Broadbandcable
Powersupply
(2-parts)
FibreBroadband
lter(Where required)
KEEPMEEcard
Ethernetcable
(For a wired connection)
Quick reference guide
Step 1:
Settingupyourbroadband.
Step 2:
Connectandturnonyourrouter.
Step 3:
Gettingconnected.
Connectyourrstdeviceandsetupyourparental
controls.Ifyoudon’tneedthesecontrols,simplyselect
theoptionIDON’TNEEDPARENTALCONTROLS.
Ifyouareanexistingcustomerandyouwouldlike
parentalcontrols,pleasevisithttp://ee.co.uk/nortonfamily
Step 4:
Settingupyourparentalcontrols.
You’re ready to go...
Connectyourremainingdevices.You’renowupand
running.Followstep3‘GettingConnected’topairyour
remainingdevicestotherouterandyou’regoodtogo.
Important
Yourbroadbandmustbeready-we’llsendyouatext
andemailwhenitis.
ENGINEER INSTALLATION?
Ifyou’veaskedforEEtosendanengineertoinstallyour
line,don’t do anything until this has happened.
Disconnecting your old equipment
Ifyou’vealreadygotabroadbandmodemorrouter
connectedtoyourline,unplugthepowersupplyandall
othercablesandputthemtoonesidefornow.It’sbest
tousethebroadbandlterprovidedinthebox,especially
toconnectyournewrouter.Youcanleaveexistinglters
connectedtoothertelephonesockets.
What socket do you currently have?
Isyourexistingsetupasinglesocketwith
microlter?
1.1
Connectthebroadband
ltertothetelephone
socket.
1.2
Connectthegrey
broadbandcabletothe
broadbandlter.
1.3
Connectatelephone
cabletotheother
availablesocket.
Connectlterstoall
othertelephonesockets
inuse.
1.1
1.2
1.3
Top tip
Ifyoucan,connectyourroutertothemainphone
socketforbetterbroadbandspeeds.
Isyourexisting
setupadual
socketwithno
microlter?
Option1
Connectthegrey
broadbandcabletothe
topsocket.
Option2
Connectthegrey
broadbandcabletothe
lefthandsocket.
Usingadataextensionkit?
Ifyouareusingadata
extensionkitConnect
thegreybroadband
cabletothesocket.
OR
Windows
Apple Mac
Other devices The list can usually be found in the settings
menu next to ‘wireless’, ‘manage connections’, or ‘networks’
Click the ‘AirPort’ icon in the menu bar
Click the network icon in your device’s notification area. If you’re
using Windows Vista you’ll need to choose ‘connect to network’
Orifyouhaveadualsocketitshouldlooklikethis:
Did you know?
Intelligent wireless
Improvesyourwirelessbroadbandsignalinthehome.
Computers,TV’sandallyourlovelygizmosgiveoffsignals
thatcanaffectyourwirelessconnection.It’sagoodthing
thatyourrouterisallsetuptohelpyouavoidthesesignals
andgiveyoubetterperformance.
Toimproveyourwirelesssignalathome,pressthe
‘intelligentwireless’buttononthetopoftherouter.Allyour
deviceswillbemovedautomatically.
Yourusernameandpasswordcanbe
foundonyour‘KEEPMEE’card.
Don’tforgettoputitsomewheresafe.
Intelligent
wireless
Support
WehopeyoulikeyournewBrightBox2WirelessRouter.
ThisguideshouldhaveyouallsetforEEBroadband.
Ifyou’restillhavingproblemsthengiveusacallandwe’ll
giveyouahand.
Go online
my.ee.co.uk
ee.co.uk/brightbox
ee.co.uk/help
ee.co.uk/education
ee.co.uk/safety
Or call us on
08448738586*
orcall150fromyourEE,T-MobileorOrangemobilephone#.
Business customer?
Asabusinesscustomeryouhaveaccesstoourdedicated
BusinessCustomerServicesteam24hoursaday,every
day.ContactyourcompanyITAdministratortoobtainEE
support.
* Calls to 0844 873 8586 from an EE Home Phone are free of charge. Charges
from mobiles and other networks will vary.
# Calls to 150 from EE, T-Mobile or Orange mobile phones are charged as per
your price plan. Please see ee.co.uk for more information.
Your Bright Box 2 wireless router
STATUS DESCRIPTION
Power
Solid green The router is on.
Off The router is not receiving power/switched off.
Red The router is powering up, rebooting or is faulty.
Broadband
Solid green The router is functioning correctly, and is
connected to broadband.
Flashing orange The router is synchronising with broadband.
Red The router can’t detect a broadband signal. Check
that the grey broadband cable is connected to the
DSL/fibre port.
Internet
Solid/flashing
green
Internet is connected and traffic is being sent
between the router and the Internet.
Flashing orange Internet connection is trying to be established.
Off The Internet connection process hasn’t begun.
Check that the grey broadband cable is
connected to the DSL/fibre port.
Red The Internet connection is down.
Wireless
Solid/flashing
green
Wireless is enabled.
Flashing green Data is being sent via wireless.
Off Wireless has been disabled.
Intelligent
Wireless
On A successful WPS connection has been made.
Fast flashing The WPS function is running.
Slow flashing Intelligent wireless is searching for a new wireless
channel.
Off WPS or Intelligent Wireless are not running.
Power
Broadband
Internet
Wireless
Intelligent
wireless
GigE
Reset Power
Fibre / DSL
port Reset button
Ethernet
ports
ON/OFF
Power socket
GigE port
WAN port
4
Parental controls
Parentalcontrolspreventageinappropriatecontent
beingaccessedonyourdevices,we’vepartneredwith
Norton™ Familytoofferyoupeaceofmindaboutchild
safetyonline.
Important
You must select your parental controls settings
before you can browse the web.
If you DO want parental controls
Connectyourrstdevicetotherouter(eitherwirelessor
wired)andopenyourinternetbrowseri.e.Firefox,Safari,
ChromeorInternetExplorer.At this stage only connect
1 device.
If you DO NOT want parental controls
Select‘Idonotneedparentalcontrols’andyou’llsee
thismessageforacoupleofminutes.DON’T close this
window until the process is complete.
Select‘Ineedparentalcontrols’andyou’llseethis
messageforacoupleofminutes.Please don’t close
this window.
Whenyou’vemadetheconnection,choose
‘GetNortonFamily’andyou’llberedirectedtothe
NortonFamilyhomepage.
Hereyoucansignup,downloadandallocateusers.
Youonlyneedtosignupatthisstage,youcancome
backlaterandcompletethedownloadanduser
allocationprocess.
You’renowupandrunning.FollowSTEP3,
‘GettingConnected’toconnectyourremaining
devicestotherouterandyou’regoodtogo.
You’renowupandrunning.FollowSTEP3,
‘GettingConnected’toconnectyourremaining
devicestotherouterandyou’regoodtogo.
ReadytodownloadNorton™ Antivirus Software?
It’sinclusivefor12-months.
Visit www.ee.co.uk/norton360whenyou’reconnected
totheEEBroadbandnetworkandinstallthesoftware
onupto3PCs.
Antivirus software
Or wired?
YoucanconnectwiththesuppliedEthernetcable.You’ll
hearaclickwhenthecableisconnected.
Great,yourBrightBox2WirelessRoutershouldnowbe
connectedtoyourdevice.Younowneedtoselectyour
parentalcontrolsbygoingtoSTEP4.
Note:Togetthefastestpossiblespeedsplugyour
compatiblecomputerdirectlyintothe‘GigE’portof
therouter.
Plugoneendoftheblack
Ethernetcableintoany
oftheyellowEthernet
socketsonthebackof
your Bright Box 2 Wireless
Router.
Ifyoucan’tconnectorarehavingproblems,repeat
allofthestepsagainandcheckthatallplugsare
connectedproperly.
Ifthisdoesn’tworkyoucancontactusinanumberof
ways.Justhavealookatthesupportpageandwe’ll
helpgetyouupandrunning.
Plugtheotherendinto
theEthernetsocketon
yourdevice(yourlaptop
orPCforexample).
WirelessorWi-Fi,allowsyoutoconnecttotheinternet
withoutneedingcablesbetweenyourcomputersordevices
andyourBrightBox2WirelessRouter.
TheBrightBox2Wirelessrouterhasdualbandwirelesswhich
meansithastwowirelessnetworksavailable,onetransmitting
at2.4GHzandoneat5GHz.
The5GHznetworktypicallyprovidesa‘cleaner’frequency
asitismuchlessaffectedbycongestionandinterference
comparedto2.4GHz.Thismeansthatyoushouldexperience
betterwirelessperformance,especiallyifyouliveinadensely
populatedareaorareaffectedbyinterference,asthe2.4Ghz
networkisusedbymanyotherwirelessdevices.
What WiFi Network is best...
Inthelivingroom
whenyouareclose
totherouter,you
willreceiveamore
powerfulconnection
byconnectingtothe
5Ghznetwork.
Whenyouarefurther
fromtheBrightBox2
Wireless Router you
mayneedtoconnect
tothe2.4Ghznetwork
to get the best
performance.
5GHz
5GHz
2.4GHz
2.4GHz
Living Room
2.4GHz
5GHz Garden
/