Dell Inspiron 3781 User manual

Inspiron 3781

Service Manual

Regulatory Model: P35E

Regulatory Type: P35E001

หมายเหต◌ุ ข◌้อควรระว◌ัง และค◌ำาเต◌ือน

หมายเหต◌ุ

หมายเหต◌ุจะแสดงข◌้อม◌ูลท◌ี◌่ส◌ำาค◌ัญท◌ี◌่สามารถช◌่วยค◌ุณให◌้สามารถใช◌้ผล◌ิตภ◌ัณฑ◌์ได◌้อย◌่างม◌ีประส◌ิทธ◌ิภาพย◌ิ◌่งข◌ึ◌้น

ข◌้อควรระว◌ัง ข◌้อควรระว◌ังจะแสดงความเส◌ียหายต◌่อฮาร◌์ดแวร◌์หร◌ือการส◌ูญหายของข◌้อม◌ูลท◌ี◌่อาจจะเก◌ิดข◌ึ◌้น

และบอกว◌ิธ◌ีการหล◌ีกเล◌ี◌่ยงป◌ัญหาให◌้ค◌ุณทราบ

ค◌ำาเต◌ือน ค◌ำาเต◌ือนจะแสดงความเส◌ียหายต◌่อทร◌ัพย◌์ส◌ิน การบาดเจ◌็บ หร◌ือการเส◌ียช◌ีว◌ิตท◌ี◌่อาจเก◌ิดข◌ึ◌้นได◌้

subsidiaries. Other trademarks may be trademarks of their respective owners.

2019 - 06

Rev. A00

1 ก◌่อนท◌ำาการปร◌ับเปล◌ี◌่ยนภายในเคร◌ื◌่องคอมพ◌ิวเตอร◌์........................................................................... 9

ก◌่อนค◌ุณเร◌ิ◌่มต◌้น..............................................................................................................................................................9

2 หล◌ังจากท◌ำาการปร◌ับเปล◌ี◌่ยนภายในเคร◌ื◌่องคอมพ◌ิวเตอร◌์..................................................................... 10

3 ค◌ำาแนะน◌ำาด◌้านความปลอดภ◌ัย......................................................................................................... 11

การคายประจ◌ุไฟฟ◌้าสถ◌ิต—การป◌้องก◌ัน ESD................................................................................................................. 11

ESD field service kit ............................................................................................................................................................ 12

การขนส◌่งส◌่วนประกอบท◌ี◌่ละเอ◌ียดอ◌่อน......................................................................................................................... 13

4 Recommended tools....................................................................................................................14

5 Screw list...................................................................................................................................15

6 Removing the optical drive...........................................................................................................17

Procedure..............................................................................................................................................................................17

7 Replacing the optical drive...........................................................................................................19

Procedure .............................................................................................................................................................................19

8 การถอดฝารอบด◌้านล◌่าง...................................................................................................................21

Prerequisites......................................................................................................................................................................... 21

Procedure..............................................................................................................................................................................21

9 การต◌ิดต◌ั◌้งฝาครอบด◌้านล◌่างกล◌ับเข◌้าท◌ี◌่....................................................................................... 23

Procedure ............................................................................................................................................................................23

Post-requisites.....................................................................................................................................................................24

10 การถอดแบตเตอร◌ี◌่ออก.................................................................................................................. 25

ข◌้อควรระว◌ังของแบตเตอร◌ีล◌ิเท◌ียม-อ◌ิออน....................................................................................................................25

Prerequisites........................................................................................................................................................................ 25

Procedure.............................................................................................................................................................................25

11 การใส◌่แบตเตอร◌ี◌่กล◌ับเข◌้าท◌ี◌่......................................................................................................27

ข◌้อควรระว◌ังของแบตเตอร◌ีล◌ิเท◌ียม-อ◌ิออน....................................................................................................................27

Procedure ............................................................................................................................................................................ 27

Post-requisites.....................................................................................................................................................................28

12 การถอดโมด◌ูลหน◌่วยความจ◌ำา..........................................................................................................29

Prerequisites........................................................................................................................................................................ 29

Procedure.............................................................................................................................................................................29

13 การต◌ิดต◌ั◌้งโมด◌ูลหน◌่วยความจ◌ำากล◌ับเข◌้าท◌ี◌่................................................................................ 30

Contents

Contents 3

Procedure ............................................................................................................................................................................30

Post-requisites.....................................................................................................................................................................30

14 การถอดการ◌์ดไร◌้สาย..................................................................................................................... 31

Prerequisites......................................................................................................................................................................... 31

Procedure..............................................................................................................................................................................31

15 การใส◌่การ◌์ดไร◌้สายกล◌ับเข◌้าท◌ี◌่.................................................................................................. 33

Procedure............................................................................................................................................................................. 33

Post-requisites.....................................................................................................................................................................33

16 Removing the optical-drive connector board............................................................................... 34

Prerequisites.........................................................................................................................................................................34

Procedure............................................................................................................................................................................. 34

17 Replacing the optical-drive connector board................................................................................35

Procedure ............................................................................................................................................................................35

Post-requisites.....................................................................................................................................................................35

18 การถอดถ◌่านกระด◌ุม..................................................................................................................... 36

Prerequisites........................................................................................................................................................................ 36

Procedure.............................................................................................................................................................................36

19 การใส◌่ถ◌่านกระด◌ุมกล◌ับเข◌้าท◌ี◌่................................................................................................... 37

Procedure............................................................................................................................................................................. 37

Post-requisites..................................................................................................................................................................... 37

20 Removing the fan..................................................................................................................... 38

Prerequisites.........................................................................................................................................................................38

Procedure............................................................................................................................................................................. 38

21 Replacing the fan...................................................................................................................... 40

Procedure ............................................................................................................................................................................40

Post-requisites......................................................................................................................................................................41

22 Removing the solid-state drive/Intel Optane memory module.......................................................42

Prerequisites.........................................................................................................................................................................42

Procedure............................................................................................................................................................................. 42

23 Replacing the solid-state drive/Intel Optane memory module....................................................... 44

Procedure ............................................................................................................................................................................44

Post-requisites.....................................................................................................................................................................44

24 Removing the hard drive........................................................................................................... 45

Prerequisites........................................................................................................................................................................ 45

Procedure.............................................................................................................................................................................45

25 Replacing the hard drive............................................................................................................47

4

Contents

Procedure ............................................................................................................................................................................ 47

Post-requisites.....................................................................................................................................................................48

26 การถอดแผงส◌ัมผ◌ัส......................................................................................................................49

Prerequisites........................................................................................................................................................................ 49

Procedure.............................................................................................................................................................................49

27 การต◌ิดต◌ั◌้งแผงส◌ัมผ◌ัสกล◌ับเข◌้าท◌ี◌่............................................................................................. 51

Procedure .............................................................................................................................................................................51

Post-requisites.....................................................................................................................................................................52

28 การถอดล◌ำาโพง............................................................................................................................ 53

Prerequisites........................................................................................................................................................................ 53

Procedure.............................................................................................................................................................................53

29 การต◌ิดต◌ั◌้งล◌ำาโพงกล◌ับเข◌้าท◌ี◌่...................................................................................................54

Procedure ............................................................................................................................................................................54

Post-requisites.....................................................................................................................................................................54

30 Removing the heat sink.............................................................................................................55

Prerequisites........................................................................................................................................................................ 55

Procedure.............................................................................................................................................................................55

31 Replacing the heat sink............................................................................................................. 56

Procedure ............................................................................................................................................................................56

Post-requisites.....................................................................................................................................................................56

32 การถอดพอร◌์ตอะแดปเตอร◌์จ◌่ายไฟ...................................................................................................57

การถอดช◌ุดจอแสดงผล.......................................................................................................................................................... 57

Prerequisites...................................................................................................................................................................57

Procedure....................................................................................................................................................................... 57

Procedure.............................................................................................................................................................................59

33 การต◌ิดต◌ั◌้งพอร◌์ตอะแดปเตอร◌์จ◌่ายไฟกล◌ับเข◌้าท◌ี◌่.......................................................................... 61

Procedure .............................................................................................................................................................................61

การใส◌่ช◌ุดจอแสดงผลกล◌ับเข◌้าท◌ี◌่...................................................................................................................................61

Procedure .......................................................................................................................................................................61

Post-requisites............................................................................................................................................................... 63

34 การถอดช◌ุดจอแสดงผล................................................................................................................... 64

Prerequisites........................................................................................................................................................................ 64

Procedure.............................................................................................................................................................................64

35 การใส◌่ช◌ุดจอแสดงผลกล◌ับเข◌้าท◌ี◌่................................................................................................. 67

Procedure ............................................................................................................................................................................ 67

Post-requisites.....................................................................................................................................................................68

36 การถอดแผง I/O...........................................................................................................................69

Contents

5

Prerequisites........................................................................................................................................................................ 69

Procedure.............................................................................................................................................................................69

37 การต◌ิดต◌ั◌้งแผง I/O กล◌ับเข◌้าท◌ี◌่................................................................................................. 70

Procedure ............................................................................................................................................................................ 70

Post-requisites.....................................................................................................................................................................70

38 การถอดแผงป◌ุ◌่มเป◌ิดป◌ิดเคร◌ื◌่อง................................................................................................... 71

Prerequisites......................................................................................................................................................................... 71

Procedure..............................................................................................................................................................................71

39 การต◌ิดต◌ั◌้งแผงป◌ุ◌่มเป◌ิดป◌ิดเคร◌ื◌่องกล◌ับเข◌้าท◌ี◌่......................................................................... 73

Procedure ............................................................................................................................................................................ 73

Post-requisites..................................................................................................................................................................... 74

40 การถอดเมนบอร◌์ด........................................................................................................................ 75

Prerequisites.........................................................................................................................................................................75

Procedure............................................................................................................................................................................. 75

41 การต◌ิดต◌ั◌้งเมนบอร◌์ดกล◌ับเข◌้าท◌ี◌่............................................................................................... 78

Procedure............................................................................................................................................................................. 78

Post-requisites..................................................................................................................................................................... 79

Entering the Service Tag in the BIOS setup program.................................................................................................... 80

42 Removing the power button with fingerprint reader.....................................................................81

Prerequisites......................................................................................................................................................................... 81

Procedure..............................................................................................................................................................................81

43 Replacing the power button with fingerprint reader.....................................................................83

Procedure ............................................................................................................................................................................83

Post-requisites.....................................................................................................................................................................83

44 Removing the palm-rest and keyboard assembly......................................................................... 84

Prerequisites.........................................................................................................................................................................84

Procedure............................................................................................................................................................................. 84

45 Replacing the palm-rest and keyboard assembly......................................................................... 86

Procedure ............................................................................................................................................................................86

Post-requisites.....................................................................................................................................................................86

46 Removing the display bezel........................................................................................................87

Prerequisites.........................................................................................................................................................................87

Procedure............................................................................................................................................................................. 87

47 Replacing the display bezel........................................................................................................88

Procedure ............................................................................................................................................................................88

Post-requisites.....................................................................................................................................................................88

6

Contents

48 Removing the camera............................................................................................................... 89

Prerequisites........................................................................................................................................................................ 89

Procedure.............................................................................................................................................................................89

49 Replacing the camera............................................................................................................... 90

Procedure ............................................................................................................................................................................90

Post-requisites.....................................................................................................................................................................90

50 Removing the display panel........................................................................................................91

Prerequisites......................................................................................................................................................................... 91

Procedure..............................................................................................................................................................................91

51 Replacing the display panel........................................................................................................93

Procedure ............................................................................................................................................................................93

Post-requisites.....................................................................................................................................................................94

52 Removing the display hinges..................................................................................................... 95

Prerequisites........................................................................................................................................................................ 95

Procedure.............................................................................................................................................................................95

53 Replacing the display hinges......................................................................................................96

Procedure ............................................................................................................................................................................96

Post-requisites.....................................................................................................................................................................96

54 Removing the display cable....................................................................................................... 97

Prerequisites.........................................................................................................................................................................97

Procedure............................................................................................................................................................................. 97

55 Replacing the display cable....................................................................................................... 98

Procedure ............................................................................................................................................................................98

Post-requisites.....................................................................................................................................................................98

56 Removing the display back-cover and antenna assembly..............................................................99

Prerequisites........................................................................................................................................................................ 99

Procedure.............................................................................................................................................................................99

57 Replacing the display back-cover and antenna assembly.............................................................100

Procedure .......................................................................................................................................................................... 100

Post-requisites................................................................................................................................................................... 100

58 Device drivers......................................................................................................................... 101

Intel Chipset Software Installation Utility.........................................................................................................................101

Video drivers........................................................................................................................................................................101

Intel Serial IO driver............................................................................................................................................................ 101

Intel Trusted Execution Engine Interface........................................................................................................................ 101

Intel Virtual Button driver...................................................................................................................................................101

Wireless and Bluetooth drivers......................................................................................................................................... 101

Contents

7

59 System setup (การต◌ั◌้งค◌่าระบบ)............................................................................................... 102

System setup (การต◌ั◌้งค◌่าระบบ)................................................................................................................................... 102

การเข◌้าส◌ู◌่โปรแกรมต◌ิดต◌ั◌้ง BIOS............................................................................................................................... 102

ป◌ุ◌่มน◌ำาทาง....................................................................................................................................................................... 102

Boot Sequence...................................................................................................................................................................103

System setup options........................................................................................................................................................103

Clearing CMOS settings....................................................................................................................................................107

Clearing BIOS (System Setup) and System passwords............................................................................................... 108

60 การแก◌้ป◌ัญหา.......................................................................................................................... 109

ไฟไบออส..............................................................................................................................................................................109

ไฟไบออส (ป◌ุ◌่ม USB).......................................................................................................................................................109

เสร◌ิมประส◌ิทธ◌ิภาพการว◌ิน◌ิจฉ◌ัย (ePSA) การประเม◌ินระบบก◌่อนบ◌ู◌๊ต................................................................. 109

การเร◌ียกใช◌้งานการว◌ิน◌ิจฉ◌ัย ePSA........................................................................................................................ 110

ไฟการว◌ิน◌ิจฉ◌ัยระบบ........................................................................................................................................................ 110

Enabling Intel Optane memory...........................................................................................................................................111

Disabling Intel Optane memory.......................................................................................................................................... 111

วงจรพล◌ังงาน WiFi................................................................................................................................................................111

การปล◌่อยพล◌ังงาน.............................................................................................................................................................. 112

61 Getting help and contacting Dell................................................................................................113

8

Contents

ก◌่อนท◌ำาการปร◌ับเปล◌ี◌่ยนภายในเคร◌ื◌่องคอมพ◌ิว

เตอร◌์

หมายเหต◌ุ The images in this document may differ from your computer depending on the configuration you ordered.

ก◌่อนค◌ุณเร◌ิ◌่มต◌้น

1. บ◌ันท◌ึกและป◌ิดไฟล◌์ต◌่างๆ ท◌ี◌่เป◌ิดค◌้างไว◌้ และออกจากแอปพล◌ิเคช◌ั◌่นท◌ี◌่เป◌ิดใช◌้งานอย◌ู◌่ท◌ั◌้งหมด

2. ป◌ิดคอมพ◌ิวเตอร◌์ คล◌ิกท◌ี◌่ Start (เร◌ิ◌่มต◌้น) > Power (เป◌ิดป◌ิดเคร◌ื◌่อง) > Shut down (ป◌ิดเคร◌ื◌่อง).

ห

มายเหต◌ุ หากค◌ุณใช◌้ระบบปฏ◌ิบ◌ัต◌ิการอ◌ื◌่น โปรดด◌ูเอกสารในการป◌ิดเคร◌ื◌่องของระบบปฏ◌ิบ◌ัต◌ิการของค◌ุณ

3. ถอดปล◌ั◌๊กคอมพ◌ิวเตอร◌์และอ◌ุปกรณ◌์ต◌่าง ๆ ท◌ั◌้งหมดท◌ี◌่ต◌่ออย◌ู◌่ก◌ับคอมพ◌ิวเตอร◌์ออกจากเต◌้าร◌ับไฟฟ◌้า

4. ถอดอ◌ุปกรณ◌์เคร◌ือข◌่ายและอ◌ุปกรณ◌์ต◌่อพ◌่วงท◌ี◌่เช◌ื◌่อมต◌่อท◌ั◌้งหมด อาท◌ิ แป◌้นพ◌ิมพ◌์ เมาส◌์ และจอภาพจากคอมพ◌ิวเตอร◌์ของค◌ุณ

5. ถ◌้าจ◌ำาเป◌็น ให◌้ถอดการ◌์ดม◌ีเด◌ียและด◌ิสก◌์ออปต◌ิค◌ัลออกจากคอมพ◌ิวเตอร◌์ของค◌ุณ

1

ก◌่อนท◌ำาการปร◌ับเปล◌ี◌่ยนภายในเคร◌ื◌่องคอมพ◌ิวเตอร◌์ 9

หล◌ังจากท◌ำาการปร◌ับเปล◌ี◌่ยนภายในเคร◌ื◌่องคอม

พ◌ิวเตอร◌์

ข◌้อควรระว◌ัง Leaving stray or loose screws inside your computer may severely damage your computer.

1. ข◌ันสกร◌ูท◌ั◌้งหมดกล◌ับเข◌้าท◌ี◌่และตรวจด◌ูให◌้แน◌่ใจว◌่าไม◌่ม◌ีสกร◌ูหลงเหล◌ืออย◌ู◌่ภายในคอมพ◌ิวเตอร◌์ของค◌ุณ

2. เช◌ื◌่อมต◌่ออ◌ุปกรณ◌์ภายนอก อ◌ุปกรณ◌์ต◌่อพ◌่วง หร◌ือสายเคเบ◌ิลท◌ี◌่ค◌ุณถอดออกก◌่อนท◌ี◌่จะท◌ำางานก◌ับคอมพ◌ิวเตอร◌์ของค◌ุณ

3. ใส◌่การ◌์ดม◌ิเด◌ียใดๆ แผ◌่นด◌ิสก◌์ หร◌ือช◌ิ◌้นส◌่วนอ◌ื◌่นๆ

ท◌ี◌่ค◌ุณถอดออกก◌่อนท◌ี◌่จะท◌ำางานก◌ับคอมพ◌ิวเตอร◌์ของค◌ุณให◌้กล◌ับเข◌้าท◌ี◌่

4. เส◌ียบปล◌ั◌๊กคอมพ◌ิวเตอร◌์และอ◌ุปกรณ◌์ต◌่าง ๆ ท◌ั◌้งหมดท◌ี◌่ต◌่ออย◌ู◌่ก◌ับคอมพ◌ิวเตอร◌์เข◌้าก◌ับเต◌้าร◌ับไฟฟ◌้า

5. เป◌ิดคอมพ◌ิวเตอร◌์

2

10 หล◌ังจากท◌ำาการปร◌ับเปล◌ี◌่ยนภายในเคร◌ื◌่องคอมพ◌ิวเตอร◌์

ค◌ำาแนะน◌ำาด◌้านความปลอดภ◌ัย

ใช◌้ค◌ำาแนะน◌ำาเก◌ี◌่ยวก◌ับความปลอดภ◌ัย เพ◌ื◌่อป◌้องก◌ันไม◌่ให◌้คอมพ◌ิวเตอร◌์ของค◌ุณได◌้ร◌ับความเส◌ียหาย

รวมท◌ั◌้งป◌้องก◌ันอ◌ันตรายท◌ี◌่จะเก◌ิดก◌ับต◌ัวค◌ุณเองด◌้วย

หมายเหต◌ุ Before working inside your computer, read the safety information that shipped with your computer. For more

safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

หมายเหต◌ุ Disconnect all power sources before opening the computer cover or panels. After you finish working inside the

computer, replace all covers, panels, and screws before connecting to the electrical outlet.

ข◌้อควรระว◌ัง To avoid damaging the computer, ensure that the work surface is flat and clean.

ข◌้อควรระว◌ัง To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and

contacts.

ข◌้อควรระว◌ัง You should only perform troubleshooting and repairs as authorized or directed by the Dell technical

assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety

instructions that shipped with the product or at www.dell.com/regulatory_compliance.

ข◌้อควรระว◌ัง Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,

such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to

dissipate static electricity, which could harm internal components.

ข◌้อควรระว◌ัง When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables

have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When

disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure

that the ports and connectors are correctly oriented and aligned.

ข◌้อควรระว◌ัง Press and eject any installed card from the media-card reader.

การคายประจ◌ุไฟฟ◌้าสถ◌ิต—การป◌้องก◌ัน ESD

ESD เป◌็นข◌้อควรระว◌ังหล◌ักเม◌ื◌่อค◌ุณจ◌ัดการก◌ับช◌ิ◌้นส◌่วนอ◌ิเล◌็กทรอน◌ิกส◌์ โดยเฉพาะช◌ิ◌้นส◌่วนท◌ี◌่อ◌่อนไหว

เช◌่นแผ◌่นวงจรส◌่วนขยาย หน◌่วยประมวลผล หน◌่วยความจ◌ำา DIMM และแผงวงจรระบบ

ประจ◌ุเพ◌ียงเล◌็กน◌้อยสามารถท◌ำาลายวงจรไฟฟ◌้าได◌้ในทางอ◌้อม เช◌่นป◌ัญหาไฟฟ◌้าไม◌่สม◌่◌ำาเสมอ

หร◌ือท◌ำาให◌้ผล◌ิตภ◌ัณฑ◌์ม◌ีอาย◌ุการใช◌้งานส◌ั◌้นลง ในขณะท◌ี◌่อ◌ุตสาหกรรมผล◌ักด◌ันความต◌้องการด◌้านพล◌ังงานท◌ี◌่ต◌่◌ำาลง

และความจ◌ุท◌ี◌่เพ◌ิ◌่มส◌ูงข◌ึ◌้น การป◌้องก◌ัน ESD จ◌ึงเป◌็นข◌้อก◌ังวลท◌ี◌่เพ◌ิ◌่มข◌ึ◌้น

เน◌ื◌่องจากความจ◌ุของสารก◌ึ◌่งต◌ัวน◌ำาท◌ี◌่เพ◌ิ◌่มข◌ึ◌้นในผล◌ิตภ◌ัณฑ◌์ล◌่าส◌ุดของ Dell

ท◌ำาให◌้ความไวต◌่อความเส◌ียหายจากไฟฟ◌้าสถ◌ิตในป◌ัจจ◌ุบ◌ันได◌้เพ◌ิ◌่มส◌ูงข◌ึ◌้นกว◌่าผล◌ิตภ◌ัณฑ◌์ของ Dell ก◌่อนหน◌้าน◌ี◌้

ด◌้วยเหต◌ุผลน◌ี◌้ ว◌ิธ◌ีการบางอย◌่างท◌ี◌่ได◌้ร◌ับอน◌ุม◌ัต◌ิในการจ◌ัดการก◌ับช◌ิ◌้นส◌่วนต◌่างๆ ในอด◌ีตจ◌ึงไม◌่สามารถใช◌้ได◌้อ◌ีกต◌่อไป

ความเส◌ียหายจาก ESD แบ◌่งออกเป◌็นสองประเภทค◌ือความเส◌ียหายท◌ันท◌ี และความเส◌ียหายแบบแฝง

• ความเส◌ียหายท◌ันท◌ี – ความเส◌ียหายท◌ันท◌ีค◌ิดเป◌็นประมาณร◌้อยละ 20 ของความเส◌ียหายท◌ี◌่เก◌ี◌่ยวข◌้องก◌ับ ESD

ความเส◌ียหายส◌่งผลให◌้อ◌ุปกรณ◌์ไม◌่สามารถท◌ำางานได◌้โดยสมบ◌ูรณ◌์และในท◌ันท◌ี

ต◌ัวอย◌่างของความเส◌ียหายท◌ันท◌ีค◌ือหน◌่วยความจ◌ำา DIMM ท◌ี◌่ถ◌ูกไฟฟ◌้าสถ◌ิตช◌็อต และก◌่อให◌้เก◌ิดอาการผ◌ิดปกต◌ิ “No POST/No

Video” พร◌้อมก◌ับเส◌ียงเต◌ือนอาการผ◌ิดปกต◌ิท◌ี◌่แจ◌้งว◌่าไม◌่พบหน◌่วยความจ◌ำาหร◌ือหน◌่วยความจ◌ำาไม◌่ท◌ำางาน

• ความเส◌ียหายแบบแฝง – ความเส◌ียหายแบบแฝงค◌ิดเป◌็นประมาณร◌้อยละ 80 ของความเส◌ียหายท◌ี◌่เก◌ี◌่ยวข◌้องก◌ับ ESD

ความเส◌ียหายแบบแฝงท◌ี◌่ม◌ีอ◌ัตราส◌ูง หมายความความส◌่วนใหญ◌่เม◌ื◌่อเก◌ิดความเส◌ียหายข◌ึ◌้น จะไม◌่สามารถร◌ับร◌ู◌้ได◌้ในท◌ันท◌ี

DIMM ถ◌ูกไฟฟ◌้าสถ◌ิตช◌็อต แต◌่พบร◌่องรอยเพ◌ียงเล◌็กน◌้อย

และไม◌่ได◌้สร◌้างอาการผ◌ิดปกต◌ิภายนอกท◌ี◌่เก◌ี◌่ยวข◌้องก◌ับความเส◌ียหายในท◌ันท◌ี

ร◌่องรอยเพ◌ียงเล◌็กน◌้อยน◌ั◌้นอาจใช◌้เวลาเป◌็นส◌ัปดาห◌์หร◌ือเป◌็นเด◌ือนในการละลาย

และท◌ำาให◌้ความสมบ◌ูรณ◌์ของหน◌่วยความจ◌ำาเส◌ื◌่อมสภาพลง เก◌ิดข◌้อผ◌ิดพลาดของหน◌่วยความจ◌ำาเป◌็นระยะ และอ◌ื◌่นๆ

ความเส◌ียหายประเภทท◌ี◌่ร◌ับร◌ู◌้และแก◌้ไขได◌้ยากค◌ือความเส◌ียหายแบบแฝง (หร◌ือเร◌ียกว◌่าความเส◌ียหายซ◌่อนเร◌้น หร◌ือ

“ความเส◌ียหายเล◌็กน◌้อย”)

3

ค◌ำาแนะน◌ำาด◌้านความปลอดภ◌ัย 11

ปฏ◌ิบ◌ัต◌ิตามข◌ั◌้นตอนต◌่อไปน◌ี◌้เพ◌ื◌่อป◌้องก◌ันความเส◌ียหายจาก ESD:

• ใช◌้สายร◌ัด ESD ท◌ี◌่ได◌้ร◌ับการต◌่อกราวนด◌์อย◌่างถ◌ูกต◌้อง

การใช◌้สายร◌ัดป◌้องก◌ันไฟฟ◌้าสถ◌ิตแบบไร◌้สายน◌ั◌้นไม◌่ได◌้ร◌ับอน◌ุญาตอ◌ีกต◌่อไป เน◌ื◌่องจากไม◌่สามารถป◌้องก◌ันได◌้อย◌่างเพ◌ียงพอ

การส◌ัมผ◌ัสก◌ับแชสซ◌ีก◌่อนท◌ี◌่จะจ◌ัดการก◌ับช◌ิ◌้นส◌่วนต◌่างๆ น◌ั◌้นไม◌่ได◌้เป◌็นว◌ิธ◌ีท◌ี◌่ท◌ำาให◌้ม◌ั◌่นใจถ◌ึงการป◌้องก◌ัน ESD

จากช◌ิ◌้นส◌่วนต◌่างๆ ท◌ี◌่ม◌ีความไวต◌่อความเส◌ียหายจาก ESD มากข◌ึ◌้น

• จ◌ัดการก◌ับช◌ิ◌้นส◌่วนต◌่างๆ ท◌ี◌่ไวต◌่อไฟฟ◌้าสถ◌ิตในพ◌ื◌้นท◌ี◌่ท◌ี◌่ปลอดภ◌ัยจากไฟฟ◌้าสถ◌ิต หากเป◌็นไปได◌้

ให◌้ใช◌้แผ◌่นรองพ◌ื◌้นป◌้องก◌ันไฟฟ◌้าสถ◌ิต และแผ◌่นรองในการท◌ำางาน

• ขณะท◌ี◌่ถอดช◌ิ◌้นส◌่วนท◌ี◌่ไวต◌่อไฟฟ◌้าสถ◌ิตจากกล◌่องการจ◌ัดส◌่ง

ห◌้ามถอดช◌ิ◌้นส◌่วนออกจากบรรจ◌ุภ◌ัณฑ◌์ป◌้องก◌ันไฟฟ◌้าสถ◌ิตจนกว◌่าค◌ุณจะพร◌้อมท◌ี◌่จะต◌ิดต◌ั◌้งช◌ิ◌้นส◌่วน

ก◌่อนท◌ี◌่จะแกะบรรจ◌ุภ◌ัณฑ◌์ป◌้องก◌ันไฟฟ◌้าสถ◌ิต ตรวจสอบให◌้แน◌่ใจว◌่าค◌ุณได◌้คลายประจ◌ุไฟฟ◌้าสถ◌ิตจากร◌่างกายของค◌ุณแล◌้ว

• ก◌่อนท◌ี◌่จะขนส◌่งช◌ิ◌้นส◌่วนท◌ี◌่ไวต◌่อไฟฟ◌้าสถ◌ิต

ให◌้ใส◌่ช◌ิ◌้นส◌่วนน◌ั◌้นลงในท◌ี◌่เก◌็บหร◌ือบรรจ◌ุภ◌ัณฑ◌์ท◌ี◌่ป◌้องก◌ันไฟฟ◌้าสถ◌ิต

ESD field service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-

static mat, wrist strap, and bonding wire.

Components of an ESD field service kit

The components of an ESD field service kit are:

• Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an anti-

static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system

being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESD-

sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.

• Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare

metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily

placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is

known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be

aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a

wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at

least once per week.

• ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a

best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the

best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if they have

one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to

test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.

• Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are

insulators and often highly charged.

• Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,

deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed in a

rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always look for a large open flat work

area that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is

being repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as

Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically

handling any hardware components.

• ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are

preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.

The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the

new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts

should never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the

ESD mat, in the system, or inside an anti-static bag.

• Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be

returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

12

ค◌ำาแนะน◌ำาด◌้านความปลอดภ◌ัย

ESD protection summary

It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all

times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while

performing service and that they use anti-static bags for transporting sensitive components.

การขนส◌่งส◌่วนประกอบท◌ี◌่ละเอ◌ียดอ◌่อน

เม◌ื◌่อขนส◌่งช◌ิ◌้นส◌่วนท◌ี◌่ไวต◌่อ ESD เช◌่นอะไหล◌่หร◌ือช◌ิ◌้นส◌่วนต◌่างๆ ท◌ี◌่ส◌่งค◌ืนมาท◌ี◌่ Dell

จ◌ำาเป◌็นต◌้องวางช◌ิ◌้นส◌่วนเหล◌่าน◌ี◌้ไว◌้ในถ◌ุงป◌้องก◌ันไฟฟ◌้าสถ◌ิตเพ◌ื◌่อให◌้ขนส◌่งอย◌่างปลอดภ◌ัย

การยกอ◌ุปกรณ◌์

ปฏ◌ิบ◌ัต◌ิตามแนวทางต◌่อไปน◌ี◌้เม◌ื◌่อยกอ◌ุปกรณ◌์ท◌ี◌่ม◌ีน◌้◌ำาหน◌ักมาก:

ข◌้อควรระว◌ัง ห◌้ามยกอ◌ุปกรณ◌์ท◌ี◌่ม◌ีน◌้◌ำาหน◌ักมากกว◌่า 50 ปอนด◌์

มองหาต◌ัวช◌่วยเหล◌ือเพ◌ิ◌่มเต◌ิมหร◌ือใช◌้เคร◌ื◌่องม◌ือในการยกเสมอ

1. วางต◌ำาแหน◌่งเท◌้าให◌้สมด◌ุล แยกเท◌้าออกจากก◌ันเพ◌ื◌่อให◌้ได◌้ฐานท◌ี◌่ม◌ั◌่นคง ห◌ันฝ◌่าเท◌้าของค◌ุณออก

2. กระช◌ับกล◌้ามเน◌ื◌้อหน◌้าท◌้อง กล◌้ามเน◌ื◌้อหน◌้าท◌้องรองร◌ับกระด◌ูกส◌ันหล◌ังของค◌ุณเม◌ื◌่อค◌ุณยก และชดเชยแรงของการยก

3. ยกส◌ิ◌่งของด◌้วยขาของค◌ุณ ไม◌่ใช◌่ด◌้วยหล◌ังของค◌ุณ

4. ร◌ักษาให◌้ส◌ิ◌่งของท◌ี◌่ยกอย◌ู◌่ใกล◌้ก◌ับค◌ุณ ย◌ิ◌่งใกล◌้ก◌ับกระด◌ูกส◌ันหล◌ังของค◌ุณเท◌่าไร

ย◌ิ◌่งส◌่งแรงไปท◌ี◌่หล◌ังของค◌ุณน◌้อยลงเท◌่าน◌ั◌้น

5. ร◌ักษาให◌้หล◌ังตรง ท◌ั◌้งในตอนยกข◌ึ◌้นหร◌ือยกลง อย◌่าเพ◌ิ◌่มน◌้◌ำาหน◌ักร◌่างกายของค◌ุณลงในการยก

หล◌ีกเล◌ี◌่ยงการบ◌ิดหล◌ังและร◌่างกายของค◌ุณ

6. ปฏ◌ิบ◌ัต◌ิตามเทคน◌ิคเด◌ียวก◌ันในแบบย◌้อนกล◌ับเพ◌ื◌่อยกของลง

ค◌ำาแนะน◌ำาด◌้านความปลอดภ◌ัย

13

Recommended tools

The procedures in this document may require the following tools:

• Philips screwdriver #1

• Flat-head screwdriver

• Plastic scribe

4

14 Recommended tools

Screw list

NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws,

and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type

is restored when the component is replaced.

NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when

replacing a component.

NOTE: Screw color may vary with the configuration ordered.

Table 1. Screw list

Component Secured to Screw type Quantity Screw image

Base cover Palm rest and keyboard

assembly

M2x2 2

Base cover Palm rest and keyboard

assembly

M2x4 1

Base cover Palm rest and keyboard

assembly

M2.5x7 7

Battery Palm rest and keyboard

assembly

M2x3 4

Display panel Display back-cover and

antenna assembly

M2x2 4

Fan Palm rest and keyboard

assembly

M2.5x5 3

Hard-drive assembly Palm rest and keyboard

assembly

M2x3 4

Hard-drive bracket Hard drive M3x3 4

Heat sink (for computers

shipped with discrete

graphics)

System board M2x3 3

Hinges Palm rest and keyboard

assembly

M2.5x5 5

Hinge brackets Display back-cover and

antenna assembly

M2.5x4 8

Hinge brackets Display back-cover and

antenna assembly

M2x2 2

I/O board Palm rest and keyboard

assembly

M2x4 1

Optical-drive bracket Optical drive M2x3 2

5

Screw list 15

Component Secured to Screw type Quantity Screw image

Optical-drive connector

board

Palm rest and keyboard

assembly

M2x2 Big Head 1

Power-adapter port Palm rest and keyboard

assembly

M2x2 1

Power-button board Palm rest and keyboard

assembly

M2x3 1

Power button with

fingerprint reader

(optional)

Palm rest and keyboard

assembly

M2x2 1

Solid-state drive/Intel

Optane

Palm rest and keyboard

assembly

M2x2.2 1

System board Palm rest and keyboard

assembly

M2x4 1

Touchpad Palm rest and keyboard

assembly

M2x2 4

Wireless-card bracket System board M2x3 1

16 Screw list

Removing the optical drive

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

1. Remove the screw (M2x2) that secures the optical-drive assembly to the base cover.

2. Using a screwdriver, push the optical drive through the slot to release the optical-drive assembly out of the optical-drive bay.

3. Slide the optical-drive assembly out of the optical-drive bay.

4. Remove the two screws (M2x3) that secure the optical-drive bracket to the optical drive.

5. Remove the optical-drive bracket from optical drive.

6. Pull the optical-drive bezel carefully to remove it from the optical drive.

6

Removing the optical drive 17

18 Removing the optical drive

Replacing the optical drive

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

1. Align the tabs on the optical-drive bezel with the slots on the optical drive and snap the optical-drive bezel into place.

2. Align the screw holes on the optical-drive bracket with the screw holes on the optical drive.

3. Replace the two screws (M2x3) that secure the optical-drive bracket to the optical drive.

4. Slide the optical-drive assembly into the optical-drive bay.

5. Align the screw hole on the optical-drive bracket with the screw hole on the base cover.

6. Replace the screw (M2x2) that secures the optical-drive assembly to the base cover.

7

Replacing the optical drive 19

20 Replacing the optical drive

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Dell Inspiron 3781 User manual

Dell Inspiron 3781 User manual

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