Alienware Area-51m
服务手册
计算机型号： Alienware Area-51m
管制型号： P38E
管制类型： P38E001
注、小心和警告
注: “注”表示帮助您更好地使用该产品的重要信息。
小心: “小心”表示可能会损坏硬件或导致数据丢失，并说明如何避免此类问题。
警告: “警告”表示可能会造成财产损失、人身伤害甚至死亡。
© 2019 Dell Inc. 或其子公司。保留所有权利。Dell、EMC 和其他商标是 Dell Inc. 或其附属机构的商标。其他商标可能是其各自所有者的
商标。
2019 - 01
Rev. A00
目录
拆装计算机内部组件之前..................................................................................................... 9
开始之前 ............................................................................................................................................................ 9
拆装计算机内部组件之后................................................................................................... 10
安全说明............................................................................................................................. 11
静电放电 — ESD 保护........................................................................................................................................ 11
ESD 现场服务套件 ............................................................................................................................................ 12
ESD 现场服务套件的组件............................................................................................................................. 12
ESD 保护摘要 ............................................................................................................................................. 12
运输敏感组件.................................................................................................................................................... 12
抬起设备 .....................................................................................................................................................12
建议工具.............................................................................................................................14
螺钉列表.............................................................................................................................15
卸下基座护盖......................................................................................................................17
Procedure..........................................................................................................................................................17
装回基座盖......................................................................................................................... 18
Procedure..........................................................................................................................................................18
取出电池.............................................................................................................................20
锂离子电池预防措施......................................................................................................................................... 20
Prerequisites.....................................................................................................................................................20
Procedure.........................................................................................................................................................20
装回电池.............................................................................................................................22
Procedure ........................................................................................................................................................22
Post-requisites...................................................................................................................................................23
卸下内存模块..................................................................................................................... 24
Prerequisites..................................................................................................................................................... 24
Procedure.........................................................................................................................................................24
装回内存模块..................................................................................................................... 26
Procedure ........................................................................................................................................................26
Post-requisites.................................................................................................................................................. 26
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卸下无线网卡..................................................................................................................... 27
Prerequisites..................................................................................................................................................... 27
Procedure.........................................................................................................................................................27
装回无线网卡..................................................................................................................... 29
Procedure.........................................................................................................................................................29
Post-requisites.................................................................................................................................................. 30
Removing the solid-state drives....................................................................................... 31
Prerequisites......................................................................................................................................................31
Procedure to remove M.2 2230 card.................................................................................................................. 31
Procedure to remove M.2 2280 card..................................................................................................................32
Replacing the solid-state drives....................................................................................... 34
Procedure to replace M.2 2230 card..................................................................................................................34
Procedure to replace M.2 2280 card................................................................................................................. 35
Post-requisites...................................................................................................................................................36
卸下硬盘驱动器。..............................................................................................................37
Prerequisites......................................................................................................................................................37
Procedure......................................................................................................................................................... 37
装回硬盘驱动器................................................................................................................. 40
Procedure.........................................................................................................................................................40
Post-requisites.................................................................................................................................................. 42
卸下 I/O 后护盖................................................................................................................ 43
Prerequisites..................................................................................................................................................... 43
Procedure.........................................................................................................................................................43
装回 I/O 后护盖................................................................................................................ 44
Procedure.........................................................................................................................................................44
Post-requisites.................................................................................................................................................. 44
卸下音频子板..................................................................................................................... 45
Prerequisites.....................................................................................................................................................45
Procedure.........................................................................................................................................................45
装回音频子板..................................................................................................................... 47
Procedure.........................................................................................................................................................47
Post-requisites...................................................................................................................................................48
卸下扬声器.........................................................................................................................49
Prerequisites..................................................................................................................................................... 49
Procedure.........................................................................................................................................................49
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装回扬声器......................................................................................................................... 51
Procedure ........................................................................................................................................................ 51
Post-requisites.................................................................................................................................................. 52
取出币形电池..................................................................................................................... 53
Prerequisites..................................................................................................................................................... 53
Procedure.........................................................................................................................................................53
装回币形电池..................................................................................................................... 55
Procedure.........................................................................................................................................................55
Post-requisites.................................................................................................................................................. 55
卸下触摸板.........................................................................................................................57
Prerequisites..................................................................................................................................................... 57
Procedure.........................................................................................................................................................57
装回触摸板.........................................................................................................................59
Procedure.........................................................................................................................................................59
Post-requisites.................................................................................................................................................. 60
卸下显示屏部件..................................................................................................................61
Prerequisites......................................................................................................................................................61
Procedure......................................................................................................................................................... 61
装回显示屏部件................................................................................................................. 64
Procedure.........................................................................................................................................................64
Post-requisites.................................................................................................................................................. 65
卸下计算机基座................................................................................................................. 66
Prerequisites.....................................................................................................................................................66
Procedure.........................................................................................................................................................66
装回计算机基座..................................................................................................................69
Procedure.........................................................................................................................................................69
Post-requisites...................................................................................................................................................70
卸下散热器部件..................................................................................................................71
Prerequisites......................................................................................................................................................71
Procedure..........................................................................................................................................................71
装回散热器部件..................................................................................................................73
Procedure ........................................................................................................................................................ 73
Post-requisites...................................................................................................................................................74
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Removing the left power-adapter port............................................................................75
Prerequisites..................................................................................................................................................... 75
Procedure.........................................................................................................................................................75
Replacing the left power-adapter port............................................................................77
Procedure......................................................................................................................................................... 77
Post-requisites...................................................................................................................................................78
卸下处理器.........................................................................................................................79
Prerequisites..................................................................................................................................................... 79
Procedure.........................................................................................................................................................80
装回处理器......................................................................................................................... 81
Procedure..........................................................................................................................................................81
Post-requisites................................................................................................................................................... 81
卸下图形卡.........................................................................................................................82
Prerequisites..................................................................................................................................................... 82
Procedure.........................................................................................................................................................82
装回图形卡.........................................................................................................................84
Procedure.........................................................................................................................................................84
Post-requisites.................................................................................................................................................. 85
卸下系统板.........................................................................................................................86
Prerequisites..................................................................................................................................................... 86
Procedure.........................................................................................................................................................86
装回系统板.........................................................................................................................90
Procedure ........................................................................................................................................................90
Post-requisites.................................................................................................................................................. 92
在 BIOS 设置程序中输入服务标签......................................................................................................................92
Removing the right power-adapter port......................................................................... 94
Prerequisites..................................................................................................................................................... 94
Procedure.........................................................................................................................................................94
Replacing the right power-adapter port......................................................................... 96
Procedure.........................................................................................................................................................96
Post-requisites.................................................................................................................................................. 96
卸下键盘............................................................................................................................ 98
Prerequisites..................................................................................................................................................... 98
Procedure.........................................................................................................................................................98
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装回键盘...........................................................................................................................101
Procedure........................................................................................................................................................101
Post-requisites.................................................................................................................................................102
卸下宏按键.......................................................................................................................103
Prerequisites....................................................................................................................................................103
Procedure....................................................................................................................................................... 103
装回宏按键.......................................................................................................................105
Procedure.......................................................................................................................................................105
Post-requisites.................................................................................................................................................105
卸下掌垫部件................................................................................................................... 107
Prerequisites....................................................................................................................................................107
Procedure....................................................................................................................................................... 107
装回掌垫部件................................................................................................................... 109
Procedure.......................................................................................................................................................109
Post-requisites.................................................................................................................................................109
设备驱动程序.................................................................................................................... 111
Intel 芯片组软件安装公用程序...........................................................................................................................111
视频驱动程序................................................................................................................................................... 111
Intel 串行 IO 驱动程序.......................................................................................................................................111
Intel 受信任执行引擎接口..................................................................................................................................111
Intel 虚拟按钮驱动程序..................................................................................................................................... 111
无线和蓝牙驱动程序......................................................................................................................................... 111
系统设置程序....................................................................................................................113
系统设置程序...................................................................................................................................................113
进入 BIOS 设置程序......................................................................................................................................... 113
导航键............................................................................................................................................................. 113
Boot Sequence（引导顺序）............................................................................................................................114
系统设置选项...................................................................................................................................................114
清除 CMOS 设置..............................................................................................................................................119
清除 BIOS（系统设置）和系统密码..................................................................................................................119
故障排除...........................................................................................................................120
刷新 BIOS.......................................................................................................................................................120
刷新 BIOS（USB 闪存盘）.............................................................................................................................. 120
增强型预引导系统评估 (ePSA) 诊断程序..........................................................................................................120
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运行 ePSA 诊断程序................................................................................................................................... 121
系统诊断指示灯............................................................................................................................................... 121
启用 Intel Optane 内存.................................................................................................................................... 122
禁用 Intel Optane 内存.....................................................................................................................................123
WiFi 重启........................................................................................................................................................123
弱电释放......................................................................................................................................................... 123
8
Identifier GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8
Status Translated
拆装计算机内部组件之前
注: 根据您所订购的配置，本文档中的图像可能与您的计算机有所差异。
Identifier GUID-B2521C24-A407-4ABB-8022-6D88B53F0B94
Status Translated
开始之前
1 保存并关闭所有打开的文件，并退出所有打开的应用程序。
2 关闭计算机。单击开始 → 电源 → 关机。
注: 如果您使用其它操作系统，请参阅操作系统的说明文件，了解关机说明。
3 断开计算机和所有连接的设备与各自电源插座的连接。
4 断开所有连接的网络设备和外围设备（如键盘、鼠标、显示器等）与计算机的连接。
5 从计算机中卸下所有介质卡和光盘（如果适用）。
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Identifier GUID-06588814-2678-4667-9FF9-C009F4BCE185
Status Translated
拆装计算机内部组件之后
小心: 计算机内部遗留或松动的螺钉可能会严重损坏计算机。
1 装回所有螺钉，并确保没有在计算机内部遗留任何螺钉。
2 连接所有外部设备、外围设备和您在拆装计算机之前卸下的电缆。
3 装回所有介质卡、光盘和您在拆装计算机之前卸下的任何其他部件。
4 将计算机和所有已连接设备连接至电源插座。
5 打开计算机电源。
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Identifier GUID-71128823-CE64-4E17-9439-DEE95AF668C4
Status Translated
安全说明
遵循以下安全原则可防止您的计算机受到潜在损坏并确保您的人身安全。
警告: 拆装计算机内部组件之前，请阅读计算机附带的安全说明。有关其他最佳安全操作信息，请参阅 www.dell.com/
regulatory_compliance 上的 Regulatory Compliance（管制标准）主页。
警告: 先断开所有电源，然后再打开计算机盖或面板。拆装计算机内部组件之后，请装回所有护盖、面板和螺钉，然后再
连接电源插座。
小心: 确保工作台表面平整、整洁，以防止损坏计算机。
小心: 持拿组件和插卡时，请持拿其边缘，切勿触碰插针和接点，以避免损坏。
小心: 您只能在 Dell 技术帮助团队的授权和指导下执行故障排除和维修。由于进行未被 Dell 授权的维修所造成的损坏不
在保修之内。请参阅产品随附的安全说明或访问网站 www.dell.com/regulatory_compliance。
小心: 在触摸计算机内部的任何组件之前，请先触摸计算机未上漆的金属表面（例如计算机背面的金属）以导去身上的静
电。在操作过程中，请不时触摸未上漆的金属表面，以导去可能损坏内部组件的静电。
小心: 断开电缆连接时，请握住电缆连接器或其推拉卡舌将其拔出，而不要硬拉电缆。某些电缆的连接器带有锁定卡舌或
指旋螺钉，必须先松开它们，然后再断开电缆连接。在断开电缆连接时，请保持两边对齐以避免弄弯任何连接器插针。
连接电缆时，请确保该端口和连接器均已正确定向并对齐。
小心: 按下并弹出介质卡读取器中所有已安装的插卡。
Identifier GUID-E1EAA29F-F785-45A4-A7F8-3E717B40D541
Status Translated
静电放电 — ESD 保护
处理电子组件，特别是敏感组件，如扩展卡、处理器、内存 DIMM 和系统主板时，ESD 是主要问题。即使轻微的放电也可能
对电路造成的损害，可能不明显，例如间歇性问题或产品寿命缩短。随着行业发展迫切要求降低功耗需求和提高密度，ESD 保
护越来越重要。
由于最近的戴尔产品中的半导体使用密度增大，现在，对静电损坏的敏感度比以前的戴尔产品中更高。因此，以前经过批准的
一些处理部件的方法不再适用。
两种已识别的 ESD 损坏类型为严重和间歇性故障。
• 严重 – 严重故障在 ESD 相关故障中约占 20%。该损坏可导致立即且完全失去设备功能。严重故障的示例如内存 DIMM 受
到静电电击，立即产生“无法开机自检/无视频”症状，并发出报警音提示内存缺失或内存无效。
• 间歇性 – 间歇性故障约占 ESD 相关故障的 80%。高频率的间歇性故障意味着在发生损坏的大多数时间里，故障无法立即被
识别。
DIMM 受到静电电击，但线路只是弱化，而没有立即出现与损坏相关的明显症状。弱化线路问题可能需要数周或数
月才能消失，在此期间可能导致内存完整性降级、间歇性内存错误等。
更难识别和诊断的损坏类型为间歇性（也称为潜在或“带病运行”）故障。
执行以下步骤可避免 ESD 损坏：
• 使用正确接地的 ESD 腕带。不再允许使用无线防静电腕带；它们无法提供充分的保护。随着对 ESD 损坏的敏感度增强，
处理部件之前接触机箱不能确保对部件提供足够的 ESD 保护。
• 在静电安全的区域处理所有的静电敏感组件。如果可能，使用防静电的地板垫和工作台垫。
• 在打开对静电敏感的组件的运输纸板箱时，要在准备安装此组件时再将其从防静电包装材料中取下。打开防静电包装之
前，请务必确保释放身体静电。
• 在运输对静电敏感的组件前，将它置于防静电的容器或包装内。
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Identifier GUID-A48EDCBD-2D76-4460-B709-223F43658255
Status Translated
ESD 现场服务套件
未监测的现场服务套件是最常用的服务套件。每个现场服务套件中包括三个主要组件：防静电垫、腕带和接合线。
ESD 现场服务套件的组件
ESD 现场服务套件包含以下组件：
• 防静电垫 — 防静电垫是消耗品，可在服务过程中将部件放到上面。使用防静电垫，您的腕带应舒适并且接合线应连接到防
静电垫和正在使用的系统上的任何裸机。正确部署后，可以从
ESD 袋中取出服务部件，直接放在防静电垫上。ESD 敏感型
设备在您的手中、ESD 垫、系统中或袋内是安全。
• 腕带和接合线 — 腕带和接合线可以在腕部与硬件上的裸机之间直接连接（如果不需要 ESD 防静电垫），或连接到防静电
垫以保护暂时置于防静电垫上的硬件。腕带和接合线在您的皮肤、ESD 防静电垫和硬件之间的物理连接称为接合。仅将现
场服务套件与腕带、垫子和接合线一起使用。切勿使用无线腕带。始终应注意，腕带的内部线容易因正常磨损而损坏，必
须定期用腕带测试仪进行检查，以便避免意外
ESD 硬件损坏。建议至少每周测试一次腕带和接合线。
• ESD 腕带测试仪 — ESD 腕带的内部线容易因正常磨损而损坏。使用未受监测的套件时，必须在每次服务呼叫之前定期用
测试腕带，至少每周测试一次。腕带测试仪是执行此测试的最佳方法。如果您没有您自己的腕带测试仪，请联系您当地的
办事处询问是否提供腕带测试仪。要执行测试，请在将腕带佩戴到手腕时，将腕带的接合线插入测试仪，然后推动按钮以
测试。如果测试成功，则绿色
LED 指示灯亮起；如果测试失败，则红色 LED 亮起并且发出警报声音。
• 绝缘元件 — 请务必保持塑料散热器外壳等 ESD 敏感设备远离作为绝缘体并且通常带有大量电荷的内部部件。
• 运行环境 — 部署 ESD 现场服务套件之前，请评估客户所在地的状况。例如，为服务器环境部署与为台式机或便携式计算
机环境进行部署有所不同。服务器通常安装数据中心内的机架中；台式机或便携式计算机放在办公室的办公桌或小隔间
中。请始终寻找整洁且较大的开阔平面工作区域，要足以部署 ESD 套件并且有额外空间容纳正在维修的系统类型。工作区
域中还应避免会导致
ESD 事件的绝缘体。在工作区域中，始终应将泡沫聚苯乙烯和其他塑料等绝缘体移至距离敏感部件至
少 12 英寸或 30 厘米的位置，然后才能物理处理任何硬件组件
• ESD 包装 — 所有 ESD 敏感型设备都必须通过防静电包装发货和接收。金属、防静电袋为首选。而且，您应始终应使用新
部件抵达时的相同 ESD 袋和包装来退回受损部件。ESD 袋应折叠并封嘴，同时应使用新部件抵达时原始包装盒中使用的相
同泡沫包装材料。请仅在
ESD 书保护的工作空间中取出 ESD 敏感型设备，并且部件不得放到 ESD 袋上，因为只有袋子内
部是防静电的。请始终将部件放在您的手中、ESD 垫、系统中或防静电袋内。
• 运输敏感组件 — 运输 ESD 敏感组件（例如备用部件或要返回给 Dell 的部件）时，务必将这些部件放在防静电袋中以进行
安全运输。
ESD 保护摘要
建议所有现场维修技术人员都使用传统的有线 ESD 接地腕带，并且在维修 Dell 产品时始终使用保护型防静电垫。此外，技术
人员在执行服务时，应务必将敏感部件与所有绝缘体部件分开，并且使用防静电袋来运输敏感部件。
Identifier GUID-0332D293-B3CC-4042-8A0D-795B07BE277E
Status Translated
运输敏感组件
运输 ESD 敏感组件（例如备用部件或要返回给 Dell 的部件）时，务必将这些部件放在防静电袋中以进行安全运输。
抬起设备
抬起较重设备时应遵守以下原则：
小心: 请勿提起 50 磅以上的重量。主动获取额外资源或使用机械升降装置。
1 稳固平衡地站立。双脚分开以保持稳定，脚尖伸出。
2 收紧腹部肌肉。腹部肌肉可在您抬举时支撑脊柱，抵消负载的力量。
12
3 用腿部而不是背部抬起。
4 保持贴近负载。负载越接近您的脊柱，您的背部受力越小。
5 无论是提起还是放下负载，均保持背部直立。请勿将身体的重量转加到负载。避免扭曲身体和背部。
6 放下负载时按照相同的方法反序操作。
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Identifier GUID-EA979CC8-84EC-4827-86C4-C80A8C31F4BF
Status Translated
建议工具
执行本说明文件中的步骤可能要求使用以下工具：
• Philips screwdriver #1
• Flat-head screwdriver
• Plastic scribe
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Identifier GUID-CC648B28-FBF9-4A6F-BB11-4C6C2FA3D08A
Status Translated
螺钉列表
注: 从组件拧下螺钉时，建议记录螺钉类型、螺钉数量，然后再将其放入螺钉存储箱中。这是为了确保在更换组件时，恢
复正确数量的螺钉和正确的螺钉。
注: 某些计算机具有磁表面。更换组件时，确保螺钉未粘附至此类表面。
注: 螺钉颜色可能会有所不同，具体取决于订购的配置。
表. 1: Screw list
Component Secured to Screw type Quantity Screw image
Audio daughter-board Palm-rest assembly M2.5x2.5 3
Battery Palm-rest assembly M2.5x5 6
Computer base Palm-rest assembly M2.5x12 1
Computer base Palm-rest assembly M2.5x8 14
Display-cable bracket Graphics card M2x3 1
Display assembly Computer base M2.5x8 2
Display assembly Palm-rest assembly M2.5x2.5 4
Graphics card System board M2x3 3
Graphics-card cable Graphics card M2x3 2
Graphics-card cable System board M2x3 2
Heat-sink assembly Palm-rest assembly M2.5x5 2
Keyboard bracket Palm-rest assembly M2x3 15
15
Component Secured to Screw type Quantity Screw image
Keyboard bracket Keyboard M2.5x2.5 3
Hard-drive assembly Palm-rest assembly M2.5x5 4
Hard-drive bracket Hard drive M3x3 4
Power-adapter port
bracket
Palm-rest assembly M2x3 1
Rear-I/O cover Computer base M2.5x2.5 4
Rear-I/O cover Palm-rest assembly M2.5x7 2
System board Palm-rest assembly M2.5x5 2
Solid-state drive Palm-rest assembly M2x3 2
Touchpad bracket Palm-rest assembly M2x3 5
Wireless-card bracket System board M2x3 1
16
Identifier GUID-98068FC2-1C1C-46DE-B3FA-DF9D488E9BA1
Status Translated
卸下基座护盖
警告: 拆装计算机内部组件之前，请阅读计算机附带的安全信息，并遵循拆装计算机内部组件之前中的步骤。拆装计算机
内部组件之后，请遵循 拆装计算机内部组件之后中的说明。有关其他最佳安全操作信息，请参阅 www.dell.com/
regulatory_compliance 上的 Regulatory Compliance（管制标准）主页。
Identifier GUID-26F7AB53-3869-45D1-905B-B17BBE597FA9
Status In Translation
Procedure
1 Loose the six captive screws that secure the base cover to the computer base.
2 Starting from the middle of the bottom side, pry open the base cover with a plastic scribe.
3 Slide the base cover o the computer base.
4 Disconnect the battery cable from the system board.
5 Press and hold the power button for ve seconds to ground the system board.
17
Identifier GUID-27446428-82D7-4881-9220-9EB090B046EA
Status Translated
装回基座盖
警告: 拆装计算机内部组件之前，请阅读计算机附带的安全信息，并遵循拆装计算机内部组件之前中的步骤。拆装计算机
内部组件之后，请遵循 拆装计算机内部组件之后中的说明。有关其他最佳安全操作信息，请参阅 www.dell.com/
regulatory_compliance 上的 Regulatory Compliance（管制标准）主页。
Identifier GUID-9338B73A-CB49-4D11-99EE-FC2FF461D56F
Status In Translation
Procedure
1 Connect the battery cable to the system board.
2 Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place.
18
3 Tighten the six captive screws that secure the base cover to the computer base.
19
Identifier GUID-D9015C06-6CEE-42EA-9215-9D0FD7B827D5
Status Translated
取出电池
警告: 拆装计算机内部组件之前，请阅读计算机附带的安全信息，并遵循拆装计算机内部组件之前中的步骤。拆装计算机
内部组件之后，请遵循 拆装计算机内部组件之后中的说明。有关其他最佳安全操作信息，请参阅 www.dell.com/
regulatory_compliance 上的 Regulatory Compliance（管制标准）主页。
Identifier GUID-22C7DCB3-8D29-41D7-8D51-D90ABC7C2D63
Status Translated
锂离子电池预防措施
小心:
• 处理锂离子电池时，请务必小心。
• 尽可能为电池放电，然后再从系统中卸下。这可通过从系统断开交流适配器完成，以使电池耗尽电量。
• 请勿挤压、抛掷、毁坏或使用外部物品穿透电池。
• 请勿将电池暴露在高温度下或拆除电池组和电池单元。
• 请勿在电池表面用力。
• 请勿弯曲电池。
• 请勿使用任何类型的工具撬动或按压电池。
• 如果电池因卡入设备导致膨胀，请勿尝试通过刺穿、弯曲或弄碎锂电池的方式取出电池，因为这十分危险。在这种情
况下，应更换整个系统。请联系 https://www.dell.com/support 以寻求帮助和进一步的说明。
• 请始终从 https://www.dell.com 或授权戴尔合作伙伴和转销商购买正版电池。
Identifier GUID-A01821F4-5286-47E9-BE73-4FB22D51FE82
Status In Translation
Prerequisites
Remove the base cover.
Identifier GUID-85E23C8D-0324-4D17-9EDD-90976ABC4AD4
Status In Translation
Procedure
1 Using the pull tab, disconnect the battery cable from the system board and remove it from the routing guides on the
computer base (applicable only if not disconnected earlier).
2 Remove the six screws (M2.5x5) that secure the battery to the palm-rest assembly.
20
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