HP Pavilion 13-u100 x360 Convertible PC User guide

Brand: HP

Model: Pavilion 13-u100 x360 Convertible PC

Category: Tablets

Type: User guide

This manual is also suitable for

HP Pavilion x360 m3 (model numbers m3-

u100 through m3-u199, m13-u100 through

m13-u199, m3-u000 through m3-u099,

and m13-u000 through m13-u099)

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel is a trademark of Intel Corporation in the

U.S. and other countries. Windows is either a

registered trademark or trademark of

Microsoft Corporation in the United States

and/or other countries. SD Logo is a trademark

of its proprietor.

Second Edition: July 2016

First Edition: April 2016

Document Part Number: 843575-002

Product notice

This guide describes features that are common

to most products. Some features may not be

available on your computer.

Not all features are available in all editions or

versions of Windows. Systems may require

upgraded and/or separately purchased

hardware, drivers, software or BIOS update to

take full advantage of Windows functionality.

See http://www.microsoft.com.

To access the latest user guides or manuals for

your product, go to http://www.hp.com/

support, and select your country. Select Find

your product, and then follow the on-screen

instructions.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 6

Locating hardware ................................................................................................................................................. 6

Locating software .................................................................................................................................................. 6

Right side ............................................................................................................................................................... 7

Left side ................................................................................................................................................................. 8

Display ................................................................................................................................................................. 10

Changing your notebook position (select products only) ................................................................. 11

Changing your notebook to an entertainment stand (select products only) ................................... 11

Changing your notebook to an interactive stand (select products only) ......................................... 12

Changing your notebook to a tablet (select products only) ............................................................. 12

Top ........................................................................................................................................................................ 13

TouchPad ........................................................................................................................................... 13

Lights ................................................................................................................................................. 14

Speakers ............................................................................................................................................ 15

Keys ................................................................................................................................................... 16

Bottom ................................................................................................................................................................. 17

3 Illustrated parts catalog .............................................................................................................................. 18

Locating the serial number, model number, product number, and warranty information ............................... 18

Computer major components .............................................................................................................................. 20

Display assembly subcomponents ...................................................................................................................... 27

Miscellaneous parts ............................................................................................................................................. 28

4 Removal and replacement procedures preliminary requirements .................................................................... 29

Tools required ...................................................................................................................................................... 29

Service considerations ......................................................................................................................................... 29

Plastic parts ....................................................................................................................................... 29

Cables and connectors ...................................................................................................................... 30

Drive handling ................................................................................................................................... 30

Grounding guidelines ........................................................................................................................................... 31

Electrostatic discharge damage ........................................................................................................ 31

Packaging and transporting guidelines .......................................................................... 32

Workstation guidelines ................................................................................................... 32

Equipment guidelines ..................................................................................................... 33

5 Removal and replacement procedures for authorized service provider parts .................................................... 34

Component replacement procedures .................................................................................................................. 34

Keyboard/top cover ........................................................................................................................... 34

TouchPad cable .................................................................................................................................. 39

TouchPad ........................................................................................................................................... 40

Battery ............................................................................................................................................... 42

Hard drive or solid-state hard drive .................................................................................................. 43

Mass storage device mounting bracket ............................................................................................ 45

Audio/USB board ............................................................................................................................... 46

Power button board .......................................................................................................................... 47

RTC battery ........................................................................................................................................ 48

USB port shield .................................................................................................................................. 50

System board .................................................................................................................................... 51

WLAN module .................................................................................................................................... 54

Fan/heat sink assembly .................................................................................................................... 56

Memory module ................................................................................................................................ 58

Speakers ............................................................................................................................................ 60

Power connector cable ...................................................................................................................... 61

Display assembly ............................................................................................................................... 62

6 Using Setup Utility (BIOS) ............................................................................................................................. 69

Starting Setup Utility (BIOS) ................................................................................................................................ 69

Updating Setup Utility (BIOS) .............................................................................................................................. 69

Determining the BIOS version ........................................................................................................... 69

Downloading a BIOS update .............................................................................................................. 70

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 71

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 71

8 Backing up, restoring, and recovering ........................................................................................................... 73

Creating recovery media and backups ................................................................................................................ 73

Creating HP Recovery media (select products only) ......................................................................... 73

Using Windows tools ........................................................................................................................................... 74

Restore and recovery ........................................................................................................................................... 75

Recovering using HP Recovery Manager ........................................................................................... 75

What you need to know before you get started ............................................................. 75

Using the HP Recovery partition (select products only) ................................................. 76

Using HP Recovery media to recover .............................................................................. 76

Changing the computer boot order ................................................................................ 77

Removing the HP Recovery partition (select products only) ......................................... 78

9 Specications .............................................................................................................................................. 79

Input power .......................................................................................................................................................... 79

Operating environment ....................................................................................................................................... 79

10 Power cord set requirements ...................................................................................................................... 81

Requirements for all countries ............................................................................................................................ 81

Requirements for specic countries and regions ................................................................................................ 81

11 Recycling .................................................................................................................................................. 83

Index ............................................................................................................................................................. 84

vii

viii

1 Product description

Category Description HP Pavilion x360 m3

Convertible PC (model numbers

m3-u100 through m3-u199

and m13-u100 through m13-

u199)

HP Pavilion x360 m3

Convertible PC (model numbers

m3-u000 through m3-u099

and m13-u000 through m13-

u099)

Product Name HP Pavilion x360 m3 Convertible

PC (model numbers m3-u100

through m3-u199 and m13-

u100 through m13-u199)

√

HP Pavilion x360 m3 Convertible

PC (model numbers m3-u000

through m3-u099 and m13-

u000 through m13-u099)

√

Processors

●

Intel® CoreT™ i7-7500U

2.70-GHz (SC turbo up to

3.50-GHz) processor

(2133-MHz FSB, 4.0-MB L3

cache, dual core, 15 W)

●

Intel Core™ i5-7200U 2.50-

GHz (SC turbo up to 3.10-

GHz) processor (2133-MHz

FSB, 3.0-MB L3 cache, dual

core, 15 W)

●

Intel Core i3-7100U 2.40-

GHz processor (2133-MHz

FSB, 3.0-MB L3 cache, dual

core, 15 W)

●

Intel Pentium™ N3710

1.60-GHz processor (SC

turbo up to 2.56-GHz)

processor (1600-MHz FSB,

2.0-MB L2 cache, quad

core, 6 W)

√

●

Intel Core i5-6200U 2.30-

GHz (SC turbo up to 2.80-

GHz) processor (1600-MHz

FSB, 3.0-MB L3 cache, dual

core, 15 W)

●

Intel Core i3-6100U 2.30-

GHz processor (1600-MHz

FSB, 3.0-MB L3 cache, dual

core, 15 W)

√ √

Chipset Integrated soldered-on-circuit

(SoC)

√ √

Graphics Internal graphics:

Intel HD Graphics 620 on

computer models equipped with

an Intel Core processor

√

Category Description HP Pavilion x360 m3

Convertible PC (model numbers

m3-u100 through m3-u199

and m13-u100 through m13-

u199)

HP Pavilion x360 m3

Convertible PC (model numbers

m3-u000 through m3-u099

and m13-u000 through m13-

u099)

Graphics (continued) Intel HD Graphics on computer

models equipped with an Intel

Pentium processor

Support for HD decode, DX12,

and HDMI

√

Internal graphics: Intel HD

Graphics 520

Support for HD decode, DX12,

and HDMI

√ √

Panel 13.3-in, full high-denition

(FHD), AntiGlare (AG)

(1920×1280), in-plane switching

(IPS), UWVA, white light-emitting

diode (WLED), ultra-slim-bent

(2.85-mm), TouchScreen display

panel with ush glass and Multi-

Touch enabled; 16:9 ultra wide

aspect ratio; support for eDP

13.3-in, HD, AG (1366×768), IPS,

UWVA, WLED, ultra-slim-bent

(2.85-mm), TouchScreen display

panel with ush glass and Multi-

Touch enabled; 16:9 ultra wide

aspect ratio; support for eDP

√ √

Memory module On computer models equipped

with an Intel Core processor:

Support DDR4-2133

Dual Channel

Support for up to 16-GB

maximum on-board

system memory

DDR4-2133 Dual

Channel Support

●

16384 MB (8192 MB ×

2 pieces)

●

12288 MB (8192 MB

+ 4096 MB)

●

8192 MB (4096 MB ×

2 pieces)

●

8192 MB (8192 MB ×

1 piece)

●

6144 MB (2048 MB

+ 4096 MB)

●

4096 MB (4096 MB ×

1 piece)

√

2 Chapter 1 Product description

Category Description HP Pavilion x360 m3

Convertible PC (model numbers

m3-u100 through m3-u199

and m13-u100 through m13-

u199)

HP Pavilion x360 m3

Convertible PC (model numbers

m3-u000 through m3-u099

and m13-u000 through m13-

u099)

Memory module

(continued)

On computer models equipped

with an Intel

Pentium processor:

Support for PCL3-1600

Single Channel

Support for up to 8-GB

maximum on-board

system memory

√

Support DDR4-2133

Dual Channel

Support for up to 16-GB

maximum on-board

system memory

DDR4-2133 Dual

Channel Support

●

16384 MB (8192 MB ×

2 pieces)

●

12288 MB (8192 MB

+ 4096 MB)

●

8192 MB (4096 MB ×

2 pieces)

●

8192 MB (8192 MB ×

1 piece)

●

6144 MB (2048 MB

+ 4096 MB)

●

4096 MB (4096 MB ×

1 piece)

√ √

Storage Support for M.2 SATA

Support for optional SATA 2.5-in

hard drives (7.0- and 7.2-mm)

Single solid-state drive

conguration: 128-GB, M.2

SATA, DRAM-less

Single hard drive/solid-state

hard drive congurations:

●

500-GB, 5400-rpm, 7.2-

●

500-GB, 5400-rpm, 7.0-

mm solid-state hard drive

with 8-GB NAND

√ √

●

1-TB, 5400-rpm, 7.2-mm √

Optical drive HP external DVD±RW DL

SuperMulti Drive

√ √

Category Description HP Pavilion x360 m3

Convertible PC (model numbers

m3-u100 through m3-u199

and m13-u100 through m13-

u199)

HP Pavilion x360 m3

Convertible PC (model numbers

m3-u000 through m3-u099

and m13-u000 through m13-

u099)

Audio and video Fixed integrated HP TrueVision

high-denition (HD) webcam,

720p×30 frames per second

Two digital microphones with

beam-forming, echo-

cancellation, noise-suppression,

and voice-recognition software

Two speakers

B&O Play audio

√ √

Sensors Accelerometer

ECompass

Gyroscope

Sensor hub

√ √

Wireless

●

Intel Dual Band Wireless-AC

7265 802.11 ac 2×2 WiFi +

Bluetooth 4.0

Combo Adapter

●

Intel Dual Band Wireless-AC

3165 802.11 ac 1×1 WiFi +

Bluetooth 4.2 Combo

Adapter (non vPRO)

√

●

Intel Dual Band Wireless-AC

3165 802.11 ac 1×1 +

Bluetooth 4.2 LE

Combo Adapter

●

Realtek RTL8723BE

802.11b/g/n 1×1 Wi-Fi +

Bluetooth 4.0

Combo Adapter

√ √

Compatible with MiraCast-

certied devices

Support for Intel WiDi

√ √

External media cards Support for SD/SDHC/SDXC

digital media cards with push-

push insertion/removal

√ √

Ports

●

Headphone/microphone

combo jack

●

HDMI v 1.4 supporting up

to 1920×1080 @ 60Hz

●

USB 3.0 ports

●

USB 2.0 port

√ √

Keyboard/pointing

devices

Full-sized, island-style, thin

cover with backlit keyboard

√ √

4 Chapter 1 Product description

Category Description HP Pavilion x360 m3

Convertible PC (model numbers

m3-u100 through m3-u199

and m13-u100 through m13-

u199)

HP Pavilion x360 m3

Convertible PC (model numbers

m3-u000 through m3-u099

and m13-u000 through m13-

u099)

Keyboard/pointing

devices (continued)

(backlight available on select

models only)

Clickpad with image sensor

Multitouch gestures enabled

Support for Windows® 10

Modern Trackpad Gestures

√ √

Power requirements Support for a 3-cell, 41-WHr, Li-

Ion battery

Support for a 65-W HP Smart AC

adapter (non-PFC, EM, 4.5-mm)

and 45-W HP Smart AC adapter

(non-PFC, RC, 4.5-mm)

AC adapter

√ √

Security Trusted platform module (TPM)

2.0 (rmware-based support)

Kensington Security Lock port

(cable not included)

√ √

Operating system Preinstalled: Windows 10

Professional

For Developed Market (ML):

Windows 10 Home ML and

Windows 10 Home High End ML

For Emerging Market (EM/SL):

Windows 10 EM/SL and Windows

10 Home High End ML

For APJ SEAP Market (EM/SL):

SAEP Windows 10 EM/SL and

SAEP Windows 10 Home High

End ML

√ √

Serviceability End user replaceable parts:

AC adapter

√ √

2 External component identication

Locating hardware

To nd out what hardware is installed on the slate:

▲

Type device manager in the taskbar search box, and then select the Device Manager app.

A list displays all the devices installed on the slate.

For information about system hardware components and the system BIOS version number, press fn+esc

(select products only).

Locating software

To nd out what software is installed on the slate:

▲

Select the Start button, and then select All apps.

‒ or -

Right-click the Start button, and then select Programs and Features.

6 Chapter 2 External component identication

Right side

Component Description

(1) Memory card reader Reads optional memory cards that enable you to store, manage,

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card, and then remove it from the memory

card reader.

(2) USB 3.0 ports (2) Connect optional USB devices, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(3) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High-Denition Multimedia Interface (HDMI)

device.

(4) AC adapter and battery light

●

White: The AC adapter is connected and the battery is fully

charged.

●

Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is

charging.

●

O: The battery is not charging.

(5) Power connector Connects an AC adapter.

Right side 7

Left side

Component Description

(1) Power button

●

When the computer is o, press the button to turn on the

computer.

●

When the computer is on, press the button briey to

initiate Sleep.

●

When the computer is in the Sleep state, press the button

briey to exit Sleep.

●

When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineective, press and hold the power button

down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power

options.

▲

Type power in the taskbar search box, and then select

Power and sleep settings.

‒ or -

Right-click the Start button, and then select Power

Options.

(2) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts o power to the display

and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(3) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or

stolen.

(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub.

(5) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an

optional headset microphone. This jack does not support

optional standalone microphones.

8 Chapter 2 External component identication

Component Description

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.

For additional safety information, refer to the Regulatory,

Safety, and Environmental Notices.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and

Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(6) Volume button Control speaker volume on the computer.

1. To increase speaker volume, press the back edge of the

button.

2. To decrease speaker volume, press the front edge of the

button.

(7) Drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard

drive.

NOTE: On select products, the drive light will always remain

o.

Left side 9

Display

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Internal microphones Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some products allow you

to video conference and chat online using streaming video.

To use a webcam (integrated camera):

▲

Type camera in the taskbar search box, and then select

Camera.

*The antennas are not visible from the outside of the computer, and the antenna location may vary.For optimal transmission, keep the

areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or

region.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

10 Chapter 2 External component identication

Changing your notebook position (select products only)

Your computer can function as a classic notebook, and in addition, the display can be rotated so that the

computer transforms into an entertainment stand, an interactive stand, or a tablet.

NOTE: The TouchPad and keyboard functions are locked during the entertainment and tablet modes.

Changing your notebook to an entertainment stand (select products only)

To change your notebook to an entertainment stand, raise the display, and then rotate the display backward

to a stand position (about 315 degrees).

Display 11

Changing your notebook to an interactive stand (select products only)

To change your notebook to an interactive stand, raise the display, and then rotate the display backward to a

stand position (about 315 degrees). Position the notebook on its edges.

Changing your notebook to a tablet (select products only)

To change your notebook to a tablet, raise the display, and then rotate the display backward until it is ush

with the computer bottom (360 degrees).

NOTE: When the computer is in tablet mode, you can use the on-screen keyboard.

12 Chapter 2 External component identication

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HP Pavilion 13-u100 x360 Convertible PC User guide

Brand: HP

Model: Pavilion 13-u100 x360 Convertible PC

Category: Tablets

Type: User guide

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