HP Pavilion 11-e100 Notebook PC series User guide

HP 210 G1 Notebook PC

HP Pavilion 11 Notebook PC

HP Pavilion TouchSmart 11 Notebook

PC

HP 215 G1 Notebook PC

Maintenance and Service Guide

Development Company, L.P.

AMD, the AMD Arrow logo, and

combinations thereof, are trademarks of

Advanced Micro Devices, Inc. Bluetooth is

a trademark owned by its proprietor and

used by Hewlett-Packard Company under

license. Intel and Intel Core are trademarks

of Intel Corporation in the U.S. and other

countries. Microsoft and Windows are U.S.

registered trademarks of the Microsoft

group of companies. SD Logo is a

trademark of its proprietor.

The information contained herein is subject

to change without notice. The only

warranties for HP products and services are

set forth in the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors

or omissions contained herein.

Product notice

This guide describes features that are

common to most models. Some features

may not be available on your computer.

Not all features are available in all editions

of Windows 8. This computer may require

upgraded and/or separately purchased

hardware, drivers, and/or software to take

full advantage of Windows 8 functionality.

See for

http://www.microsoft.com details.

This computer may require upgraded and/

or separately purchased hardware and/or a

DVD drive to install the Windows 7 software

and take full advantage of Windows 7

functionality. See

http://windows.microsoft.com/en-us/

windows7/get-know-windows-7 for details.

Third Edition: February 2014

First Edition: November 2013

Document Part Number: 742265-003

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be

accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures

for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and

replacement procedures for Authorized Service Provider only parts," can damage the computer or

void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,

flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft

surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to

contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device

and the AC adapter comply with the user-accessible surface temperature limits defined by

the International Standard for Safety of Information Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1 Product description ........................................................................................................................................ 1

2 External component identification ................................................................................................................ 6

Display .................................................................................................................................................. 6

Buttons and speakers ........................................................................................................................... 7

Keys ..................................................................................................................................................... 8

Lights .................................................................................................................................................... 9

TouchPad ........................................................................................................................................... 10

Left side .............................................................................................................................................. 11

Right side ........................................................................................................................................... 12

Bottom ................................................................................................................................................ 13

Labels ................................................................................................................................................. 13

3 Illustrated parts catalog ............................................................................................................................... 15

Computer major components ............................................................................................................. 15

Display assembly subcomponents ..................................................................................................... 22

Mass storage devices ......................................................................................................................... 24

Miscellaneous parts ............................................................................................................................ 25

Sequential part number listing ............................................................................................................ 26

4 Removal and replacement procedures preliminary requirements ........................................................... 34

Tools required .................................................................................................................................... 34

Service considerations ....................................................................................................................... 34

Plastic parts ....................................................................................................................... 34

Cables and connectors ...................................................................................................... 35

Drive handling .................................................................................................................... 35

Grounding guidelines ......................................................................................................................... 36

Electrostatic discharge damage ......................................................................................... 36

Packaging and transporting guidelines ............................................................. 37

Workstation guidelines ..................................................................... 37

5 Removal and replacement procedures for Customer Self-Repair parts ................................................. 39

Component replacement procedures ................................................................................................. 39

Battery ............................................................................................................................... 40

Service door ....................................................................................................................... 41

Hard drive .......................................................................................................................... 42

vii

WLAN module .................................................................................................................... 44

Memory module ................................................................................................................. 46

6 Removal and replacement procedures for Authorized Service Provider parts ...................................... 47

Component replacement procedures ................................................................................................. 47

RTC battery ....................................................................................................................... 47

Display panel ..................................................................................................................... 49

Display assembly ............................................................................................................... 53

Display assembly subcomponents .................................................................................... 56

Power connector cable ...................................................................................................... 59

Bottom cover ...................................................................................................................... 61

Power button board ........................................................................................................... 63

TouchPad button board ..................................................................................................... 65

Media card reader board ................................................................................................... 67

Fan ..................................................................................................................................... 68

Monitor connector board .................................................................................................... 69

System board ..................................................................................................................... 70

Heat sink ............................................................................................................................ 73

Speakers ............................................................................................................................ 75

7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ...................................................... 77

Starting Setup Utility (BIOS) ............................................................................................................... 77

Updating the BIOS ............................................................................................................................. 77

Determining the BIOS version ........................................................................................... 77

Downloading a BIOS update ............................................................................................. 78

Downloading a Windows 8.1 BIOS update ....................................................... 78

Downloading a Windows 7 BIOS update .......................................................... 79

Using HP PC Hardware Diagnostics (UEFI) (select models only) ..................................................... 79

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 80

8 Specifications ................................................................................................................................................ 81

Computer specifications ..................................................................................................................... 81

Hard drive specifications .................................................................................................................... 82

9 Windows 7 – Backing up, restoring, and recovering ................................................................................ 83

Creating backups ............................................................................................................................... 83

Creating recovery media to recover the original system .................................................... 83

What you need to know ..................................................................................... 83

Creating the recovery media ............................................................ 84

Creating system restore points .......................................................................................... 84

viii

What you need to know ..................................................................................... 84

Creating a system restore point ........................................................................ 84

Backing up system and personal information .................................................................... 84

Tips for a successful backup ............................................................................. 85

What you need to know ..................................................................................... 85

Creating a backup using Windows Backup and Restore .................................. 85

Restore and recovery ......................................................................................................................... 86

Restoring to a previous system restore point .................................................................... 86

Restoring specific files ....................................................................................................... 86

Restoring specific files using Windows Backup and Restore ............................ 86

Recovering the original system using HP Recovery Manager ........................................... 86

What you need to know ..................................................................................... 86

Recovering using HP Recovery partition (select models only) ......................... 87

Recovering using the recovery media ............................................................... 87

Changing the computer boot order ................................................... 88

10 Windows 8.1 – Backing up, restoring, and recovering ........................................................................... 89

Creating recovery media and backups ............................................................................................... 89

Creating HP Recovery media ............................................................................................ 89

Restore and recovery ......................................................................................................................... 90

Recovering using HP Recovery Manager .......................................................................... 91

What you need to know ..................................................................................... 91

Using the HP Recovery partition ....................................................................... 91

Using HP Recovery media to recover ............................................................... 92

Changing the computer boot order ................................................................... 92

Removing the HP Recovery partition ................................................................................. 92

11 Power cord set requirements .................................................................................................................... 94

Requirements for all countries ............................................................................................................ 94

Requirements for specific countries and regions ............................................................................... 95

12 Recycling ..................................................................................................................................................... 97

Index ................................................................................................................................................................... 98

ix

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1 Product description

Category Description HP 210 G1

Notebook PC

HP Pavilion

TouchSmart 11

Notebook PC

HP Pavilion 11

Notebook PC

HP 215 G1

Notebook PC

Product Name HP 210 G1

Notebook PC

HP Pavilion

TouchSmart 11

Notebook PC

HP Pavilion 11

Notebook PC

HP 215 G1

Notebook PC

Processor

●

4th Generation Intel® Core

TM

i3-4010U 1.7

GHz processor (3 MB L3 cache, 15 W)

√

●

4th Generation Intel Core i5-4200U x 1.6

GHz (turbo up to 2.6 GHz) processor (3

MB L3 cache, 15 W)

√

●

AMD

®

A6-1450 1.4 GHz (turbo)/1.0 GHz

processor (2.0 MB L2 cache, DDR3L,

1066 MHz, quad core, 8 W, with dynamic

configurable TDP 15 W)

√√

● AMD A4-1250 1.0 GHz processor (1.0 MB

L2 cache, DDR3L, 1333 MHz, dual core,

8 W)

√√

Chipset

Intel system integrated in CPU √

AMD system on chip (SoC) fusion controller

hub (FCH) integrated in accelerated processing

unit (APU)

√√

Graphics Internal graphics:

Support for DX11, HD decode, and HDMI

√√√

●

Intel HD Graphics 4400, UMA Graphics

GT2 with shared video memory

√

●

AMD Radeon™ HD 8250 Graphics on

computer models equipped with an AMD

A6-1450 processor

√√

●

AMD Radeon HD 8210 Graphics on

computer models equipped with an AMD

A4-1250 processor

√√

1

Category Description HP 210 G1

Notebook PC

HP Pavilion

TouchSmart 11

Notebook PC

HP Pavilion 11

Notebook PC

HP 215 G1

Notebook PC

Panel Supports low-voltage differential signaling

(LVDS)

√√√

● 11.6 in (29.5 cm) (1366×768), high-

definition (HD), white light emitting diode

(WLED), touchscreen with MultiTouch

enabled; 16:9 standard viewing angle;

typical brightness: 200 cd/m

2

(nits); flat

(3.6 mm), for computer models with

Windows 8.1

√√√

● 11.6 in (29.5 cm) (1366×768), HD, WLED,

AntiGlare (AG); 16:9 standard viewing

angle; typical brightness: 200 cd/m

2

(nits),

non-touchscreen, flat (3.6 mm), for

computer models with Windows 7 and

Windows 8.1

√ √

Memory One customer-accessible/upgradable memory

module slot

Supports:

√√√

●

1333 MHz at 1.35 V single channel

(DDR3L, 1600 MHz downgrade to 1333

MHz) for use with A4-1250 processors

√√

●

1066 MHz at 1.35 V single channel

(DDR3L, 1600 MHz downgrade to 1066

MHz) for use with A6-1450 processors

√√

● Up to 8192 MB of system RAM in the

following configurations:

◦

8192 MB × 1

◦

4096 MB × 1

√√

●

1600 MHz (DDR3L) √

● Up to 8192 MB of system RAM in the

following configurations:

◦

8192 MB × 1

◦

4096 MB × 1

◦ 2048 MB x 1

√

Hard drive Support for 6.35 cm (2.5 in) hard drives in 7.0

mm (.28 in) thickness

√√√

Support for Serial ATA √√√

Support for HP 3D hard drive protection √√√

Support for the following hard drives:

● 500 GB, 5400 rpm √√√

●

320 GB, 5400 rpm √√√

2 Chapter 1 Product description

Category Description HP 210 G1

Notebook PC

HP Pavilion

TouchSmart 11

Notebook PC

HP Pavilion 11

Notebook PC

HP 215 G1

Notebook PC

Optical drive Support for external DVD±RW Double-Layer

with SuperMulti Drive

√

Audio and

video

Integrated HP TrueVision webcam: HD

(1280×720 by 30 frames per second), fixed (no

tilt), with activity light

√√√

Single digital microphone with appropriate

echo-cancellation and noise-

suppression software

√√√

dts Sound+ (uses Realtek ALC3227-GR audio

codec)

√√√

Two speakers √√√

Ethernet Integrated 10/100 network interface card (NIC) √√

Integrated 10/100/1000 NIC √

Wireless Integrated wireless local area network (WLAN)

options by way of wireless module

√√√

Two WLAN antennas built into display

assembly

√√√

Support for the following WLAN formats:

●

Intel 802.11 a/b/g/n/AC 1x1 + Bluetooth

Combo Adapter

√

●

Intel 802.11 a/b/g/n/AC 2x2 + Bluetooth

Combo 7260 Adapter (select models only)

√

●

Broadcom BCM943228HMB 802.11 a/b/g/

n 2x2 WiFi + Bluetooth

®

4.0 Combo

Adapter

√√

●

Qualcomm Atheros AR9485 802.11 b/g/n

1x1 WiFi Adapter (select models only)

√√

●

Ralink RT3290LE 802.11 b/g/n 1×1 WiFi +

Bluetooth 4.0 Combo Adapter

√√

●

Realtek RTL8188EE 802.11 b/g/n 1×1

WiFi Adapter

√√

Compatible with Miracast-certified devices (for

Windows 8.1)

√√√

Supports Intel Wireless Display software √

External

media cards

HP multiformat Micro Digital Media Reader Slot

with push-push technology. Reads data from

and writes data to digital memory cards.

√√√

Ports

●

AC adapter: HP Smart pin plug (4.5 mm

barrel)

√√√

3

Category Description HP 210 G1

Notebook PC

HP Pavilion

TouchSmart 11

Notebook PC

HP Pavilion 11

Notebook PC

HP 215 G1

Notebook PC

Ports

(continued)

●

Audio: one combo audio-out (headphone)/

audio in (microphone) jack, supports jack

auto-detection

√√√

●

HDMI: version 1.4, supporting up to

1080p, 1920×1080 at 60 Hz

√√√

●

RJ45/Ethernet √√√

●

USB: Two USB 3.0 ports, one USB 2.0

port

√√√

●

Video: VGA (Dsub 15-pin) supporting

1920×1200 external resolution at 60 Hz,

hot plug/unplug and auto-detection for

correct output to wide-aspect versus

standard aspect video

√√√

Keyboard/

pointing

devices

91%-size, textured, island-style keyboard (no

numerical keypad)

√√√

Touchpad requirements:

●

2013 Touchpad √√√

● Taps enabled as default √√√

●

PS/2 interface support √√√

●

Multi Gestures, with ability to turn on and

off

◦

2-finger scroll

◦ Pinch/zoom

◦

Edge swipe

√√√

●

Support for Windows 8.1 Modern

TouchPad Gestures (not supported on

Windows 7)

√√√

Power

requirements

Support for the following batteries:

●

3 cell, 36 Whr, 3.20 Ah, Li-ion battery √√√

●

6 cell, 66 Whr, 3.0 Ah, Li-ion battery √ √

Support for the following AC adapters:

●

45 W HP Smart AC adapter (non-PFC, 4.5

mm)

√√√

●

65 W HP Smart AC adapter (non-PFC, 4.5

mm)

√√

4 Chapter 1 Product description

Category Description HP 210 G1

Notebook PC

HP Pavilion

TouchSmart 11

Notebook PC

HP Pavilion 11

Notebook PC

HP 215 G1

Notebook PC

Power

requirements

(continued)

● 65 W HP Smart AC adapter (MSH, non-

PFC, 4.5 mm)

√

Security Support for security cable lock √√√

Operating

system

Preinstalled:

● Windows 8.1 Multi-Language 64 (for

touchscreen models only)

√

● Windows 8.1 Professional 64 (for

touchscreen models only)

√ √

● Windows 8.1 Small Screen Touch √√

●

Windows 7 Home Premium (for non-

touchscreen models only)

√√

●

Windows 7 Professional 64 (for non-

touchscreen models only)

√√√

●

Windows 7 Professional 64 with Windows

8.1 Professional 64 product activation key

(for non-touchscreen models only)

√ √

● FreeDOS 2.0 (for non-touchscreen models

only)

√√√

Operating

system

Web supported operating system:

● Windows 8.1 Chinese Markets 64 √

●

Windows 8.1 Emerging Markets 64 √

●

Windows 8.1 Enterprise 64 √ √

● Windows 8.1 Multi-Language 64 √ √

●

Windows 8.1 Professional 64 √ √

Serviceability End user replaceable parts:

●

AC adapter √√

√

●

Battery (system) √√√

●

Hard drive √√√

● Memory √√√

●

WLAN module √√√

5

2 External component identification

Display

Item Component Description

(1) Internal display switch Turns off the display and initiates Sleep if the display is

closed while the power is on.

NOTE: The internal display switch is not visible from

the outside of the computer.

(2) WLAN antennas (2)* Send and receive wireless signals to communicate with

wireless local area networks (WLANs).

NOTE: To set up a WLAN and connect to the Internet,

you need a broadband modem (either DSL or cable,

purchased separately), high-speed Internet service

purchased from an Internet service provider, and a

wireless router (purchased separately).

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video, captures still photographs, and provides

access to video conferences and online chat by means

of streaming video.

(5) Internal microphone Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately

around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and

Environmental Notices that applies to your country or region.

6 Chapter 2 External component identification

Buttons and speakers

Item Component Description

(1) Power button ● When the computer is off, press the button to turn

on the computer.

●

When the computer is on, press the button briefly to

initiate Sleep.

● When the computer is in the Sleep state, press the

button briefly to exit Sleep.

●

When the computer is in Hibernation, press the

button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power

button will result in the loss of unsaved information. If the

computer has stopped responding and Microsoft

Windows shutdown procedures are ineffective, press

and hold the power button down for at least 5 seconds to

turn off the computer.

(2) Speakers (2) Produce sound.

Buttons and speakers 7

Keys

Item Component Description

(1) esc key Reveals system information when pressed in

combination with the fn key.

(2) fn key Executes frequently used system functions when

pressed in combination with the esc key.

(3) Windows key

●

Windows 8–Returns you to the Start screen from an

open app or the Windows desktop.

NOTE: Pressing the Windows key again will

return you to the previous screen.

●

Windows 7–Displays the Windows Start menu.

(4) Action keys Execute frequently used system functions.

8 Chapter 2 External component identification

Lights

Item Component Description

(1) Power light ● On: The computer is on.

●

Blinking: The computer is in the Sleep state, a

power-saving state. The computer shuts off power

to the display and other unneeded components.

● Off: The computer is off or in Hibernation.

Hibernation is a power-saving state that uses the

least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the keys to

all capital letters.

(3) Mute light

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

(4) Wireless light On: An integrated wireless device, such as a WLAN

device and/or a Bluetooth device, is on.

NOTE: On some models, the wireless light is amber

when all wireless devices are off.

Lights 9

TouchPad

Item Component Description

(1) TouchPad zone Moves the on-screen pointer and selects or activates

items on the screen.

NOTE: The TouchPad also supports edge-swipe

gestures.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

10 Chapter 2 External component identification

Left side

Item Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from

being mishandled or stolen.

(2) External monitor port Connects an external VGA monitor or projector.

(3) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It is

normal for the internal fan to cycle on and off during

routine operation.

(4) USB 2.0 port Connects an optional USB device.

(5) Memory card reader Reads data from and writes data to memory cards such

as Secure Digital (SD) memory cards.

(6) Hard drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked

the hard drive.

(7) Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a

power-saving state. The computer shuts off power

to the display and other unneeded components.

●

Off: The computer is off or in Hibernation.

Hibernation is a power-saving state that uses the

least amount of power.

Left side 11

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