HP ENVY 15-as000 Notebook PC (Touch) User guide

Type
User guide

This manual is also suitable for

HP ENVY Notebook PC (model numbers 15-
as000 through 15-as099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Product notice
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Core are U.S. registered trademarks of
Intel Corporation. Microsoft and Windows are
either registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: April 2016
Document Part Number: 855524-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
Button, speakers, and vent .................................................................................................................................... 7
Keys ........................................................................................................................................................................ 8
Lights ...................................................................................................................................................................... 9
TouchPad .............................................................................................................................................................. 10
Left side ............................................................................................................................................................... 11
Right side ............................................................................................................................................................. 12
Bottom ................................................................................................................................................................. 13
3 Illustrated parts catalog .............................................................................................................................. 14
Locating the product number, warranty information, model number, and serial number ............................... 14
Computer major components .............................................................................................................................. 15
Display components ............................................................................................................................................ 18
Miscellaneous parts ............................................................................................................................................. 19
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 22
Grounding guidelines ........................................................................................................................................... 23
Electrostatic discharge damage ........................................................................................................ 23
Packaging and transporting guidelines .......................................................................... 24
Workstation guidelines ................................................................................................... 24
Equipment guidelines ..................................................................................................... 25
5 Removal and replacement procedures ........................................................................................................... 26
Component replacement procedures .................................................................................................................. 26
Bottom cover ..................................................................................................................................... 26
Battery ............................................................................................................................................... 29
v
Hard drive .......................................................................................................................................... 30
Memory module ................................................................................................................................ 31
Solid-state drive ................................................................................................................................ 33
RTC battery ........................................................................................................................................ 34
WLAN module .................................................................................................................................... 35
Fan ..................................................................................................................................................... 37
TouchPad cable .................................................................................................................................. 38
TouchPad ........................................................................................................................................... 39
Power connector cable ...................................................................................................................... 40
USB board cables ............................................................................................................................... 42
USB board .......................................................................................................................................... 43
System board .................................................................................................................................... 45
Heat sink ............................................................................................................................................ 48
Speakers ............................................................................................................................................ 49
Display assembly ............................................................................................................................... 50
6 Using Setup Utility (BIOS) ............................................................................................................................. 61
Starting Setup Utility (BIOS) ................................................................................................................................ 61
Updating Setup Utility (BIOS) .............................................................................................................................. 61
Determining the BIOS version ........................................................................................................... 61
Downloading a BIOS update .............................................................................................................. 62
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 63
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 63
8 Specications .............................................................................................................................................. 65
Computer specications ...................................................................................................................................... 65
9 Backing up, restoring, and recovering ........................................................................................................... 67
Creating recovery media and backups ................................................................................................................ 67
Creating HP Recovery media (select products only) ......................................................................... 67
Using Windows tools ........................................................................................................................................... 68
Restore and recovery ........................................................................................................................................... 69
Recovering using HP Recovery Manager ........................................................................................... 69
What you need to know before you get started ............................................................. 69
Using the HP Recovery partition (select products only) ................................................. 70
Using HP Recovery media to recover .............................................................................. 70
Changing the computer boot order ................................................................................ 71
Removing the HP Recovery partition (select products only) ......................................... 72
vi
10 Power cord set requirements ...................................................................................................................... 73
Requirements for all countries ............................................................................................................................ 73
Requirements for specic countries and regions ................................................................................................ 73
11 Recycling .................................................................................................................................................. 75
Index ............................................................................................................................................................. 76
vii
viii
1 Product description
Category Description
Product Name HP ENVY Notebook PC (Model numbers used 15-as000 through 15-as099)
Processor
Intel® Core™ i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0-
MB L3 cache, dual core, 15-W)
Intel Core i5-6260U 1.80-GHz (SC turbo up to 2.90-GHz) processor (1600-MHz FSB, 4.0-MB
L3 cache, dual core, 15-W)
Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 3.0-MB
L3 cache, dual core, 15-W)
Chipset Integrated soldered-on-circuit (SoC)
Graphics Internal Graphics:
Intel Iris™ Graphics 540 on computer models equipped with an Intel Core i7-6500U processor
Intel HD Graphics 520 on computer models equipped with an Intel Core i5-6260U, Intel Core
i5-6200U, or Intel Core i3-6100U processor
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Support for Optimus
Support for GPU performance scaling (GPS)
Panel 15.6-in, RGBW, ultrahigh-denition (UHD), white light-emitting diode (WLED), AntiGlare
(3840×2160), slim-at (3.2-mm), UWVA, eDP+PSR, 16:9 ultra wide aspect ratio, typical
brightness: 300 nits; TouchScreen, MultiTouch-enabled
15.6-in, full high-denition (FHD), WLED, BrightView (1920×1080), slim-at (3.2-mm), UWVA,
eDP, 16:9 ultra wide aspect ratio, typical brightness: 220 nits; TouchScreen and non-
TouchScreen, MultiTouch-enabled
Memory Two memory slots, non-accessible
Support for DDR4-2133 Dual Channel
Support for up to 16-GB maximum on-board system memory
16384 MB (8192 MB × 2)
12288 MB (8192 MB + 4096 MB)
8192 MB (8192 MB × 1)
8192 MB (4096 MB × 2)
6144 MB (4096 MB 1 2048 MB)
4096 MB (4096 MB × 2)
Hard drive Support for all 7.2-mm and 7.0-mm, SATA, 2.5-in hard drives
Support for 1-TB, 5400-rpm, 7.2-mm hard drive and 500-GB, 7200-rpm, 7.2-mm hard drive
Support for Accelerometer hard drive protection
Support for hard drive and solid-state drive in the following combinations:
1-TB, 5400-rpm, 7.2-mm hard drive and 512-MB, M.2, PCIe, NVMe solid-state drive
supporting TLC
1
Category Description
Hard drive (continued)
1-TB, 5400-rpm, 7.2-mm hard drive and 256-MB, M.2, PCIe, NVMe solid-state drive
supporting TLC
1-TB, 5400-rpm, 7.2-mm hard drive and 256-MB, M.2, SATA solid-state drive
supporting TLC
Solid-state drive Support for next generation form factor (NGFF), M.2 solid-state drive, default with SATA/PCIe
co-layout port (assigned port 0 for solid-state drive to support hard drive/solid-state drive
combination)
Support for the following solid-state drives:
512-MB, M.2, PCIe, NVMe solid-state drive supporting triple-level cell (TLC)
256-MB, M.2, PCIe, NVMe solid-state drive supporting TLC
256-MB, M.2, SATA solid-state drive supporting TLC
128-MB, M.2, solid-state drive
Audio and video HP TrueVision HD webcam with indicator light, 2 IR indicator lights, 720p by 30 frames per
second, HD BSI sensor + IR sensor, f2.0
HP Wide Vision HD webcam with indicator light, 720p by 30 frames per second, BSI sensor, f2.0,
88° wide eld of vision
Support for B & O Play
Dual speakers
HD Audio (Conexant CX7700)
Integrated dual-array microphones with appropriate beam-forming, echo-cancellation, and
noise suppression software
Support for Smart Amp
Support for voice recognition
Ethernet Integrated 10/100/1000 network interface card (NIC)
Sensors Accelerometer
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas (M.2 / PCIe)
Support for the Intel Dual Band Wireless-AC 7265 802.11 ac 2×2 WiFi + Bluetooth 4.2
Combo Adapter WLAN module
Compatible with MiraCast-certied devices
Support for Intel WiDi
Compatible with MiraCast-certied devices
External media cards Micro-Secure Digital (SD™) media reader slot
Ports
Audio-in (mono microphone)/audio-out (stereo headphone) combination
AC Smart Pin adapter plug
HDMI v1.4 supporting up to 1920×1080 @ 60 Hz
USB 3.0 ports (3)
USB 3.0 port Type-C
Keyboard/pointing devices Full-sized, backlit, island-style, backlit keyboard with numeric keypad
TouchPad requirements:
2 Chapter 1 Product description
Category Description
Keyboard/pointing devices
(continued)
ClickPad with image sensor
Multitouch gestures enabled
Support for Windows modern trackpad gestures
Taps enabled as default
Power requirements Support for a 3-cell, 52-WHr, 4.56-AHr, Li-ion battery
Support for the following AC adapters
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)
45-W HP Smart AC adapter (non-PFC, with mount, 4.5-mm)
Security Trusted platform module (TPM) 2.0
Security cable lock
Operating system Preinstalled:
Windows 10
Windows 10 Professional
Windows 7 Professional 64- and 32-bit
For Developed Market (ML): Windows 10 Home ML and Windows 10 Home High End ML
For Emerging Market (EM/SL):
Windows 10 Home EM/SL
Windows 10 Home High End EM/SL/China
CPPP Windows 10 Home China Language Edition
SEAP Windows 10 Home Single Language Edition
SEAP Windows 10 Home High End
Serviceability End user replaceable parts: AC adapter
3
2 External component identication
Locating hardware
To nd out what hardware is installed on the computer:
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on the computer:
Select the Start button, and then select All apps.
or –
Right-click the Start button, and then select Programs and Features.
4 Chapter 2 External component identication
Display
NOTE: Refer to the illustration that most closely matches the computer. [cad edit-need dierent image]
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
To use the camera:
Type camera in the taskbar search box, and then
select Camera.
(5) 3D camera light (select products only) On: The 3D camera is in use.
(6) 3D camera (select products only) Allows you to video chat and scan or capture 3D images. 3D apps for
gaming, security, and immersive collaboration are available to
maximize the 3D camera experience.
To use the 3D camera:
On select products, type Intel RealSense in the taskbar
search box to explore additional features, demos, and apps.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 5
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones (2) Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images.
To use the camera:
Type camera in the taskbar search box, and then
select Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
6 Chapter 2 External component identication
Button, speakers, and vent
Item Component Description
(1) Power button
When the computer is o, press the button to turn on
the computer.
When the computer is on, press the button briey to
initiate Sleep.
When the computer is in the Sleep state, press
the button briey to exit Sleep.
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options.
Type power in the taskbar search box, and then select
Power and sleep settings.
or –
Right-click the Start button, and then select
Power Options.
(2) Speakers Product sound.
(3) Vent Enables airow to cool internal components.
Button, speakers, and vent 7
Item Component Description
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns
the keyboard backlight feature o or on.
(5) num lock key (select products only) Alternates between the navigational and numeric functions
on the integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external
numeric keypad.
8 Chapter 2 External component identication
Lights
Item Component Description
(1) Power light
On: The computer is on.
Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to
the display and other unneeded components.
O: The computer is o or in Hibernation. Hibernation
is a power-saving state that uses the least amount
of power.
(2) Mute light
Amber: Computer sound is o.
O: Computer sound is on.
(3) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
Lights 9
TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identication
Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
(2) USB 3.0 ports (2) Connects optional USB devices, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub.
(3) Drive light
Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
Left side 11
Right side
Item Component Description
(1) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide:
Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
(2) USB Type-C port Connects an optional USB device with a Type-C connector.
(3) Memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
Press in on the card, and then remove it from
the memory card reader.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed HDMI device.
(5) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub. Standard USB
ports will not charge all USB devices or will charge using a
low current. Some USB devices require power and require
you to use a powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(6) AC adapter and battery light
White: The AC adapter is connected and the battery is
fully charged.
12 Chapter 2 External component identication
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HP ENVY 15-as000 Notebook PC (Touch) User guide

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User guide
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