2. Jabra
  3. Link 950 USB-C Adapter

Jabra Link 950 USB-C Adapter Operating instructions

  • Hello! I've reviewed the user manual for the Jabra Link 950 USB-C adapter. This document outlines the troubleshooting steps for call control issues specifically with ShoreTel softphones. It covers how to verify the installation of the ShoreTel Telephony Interface and how to ensure the integration is ready in Jabra Direct. I am ready to answer your questions about this device.
  • Why does call control not work with my ShoreTel softphone?
    How to check if ShoreTel Remote TAPI Service Provider is installed properly?
    What should I do if the ShoreTel Remote TAPI Service Provider is not installed properly?
Jabra Link 950 USB-C
Why does call control not work with my ShoreTel softphone
even though I followed the post installation steps of Jabra
Direct?
Compatible Mitel/Shoretel softphones
Mitel/Shoretel Communicator v.14, 15
Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not
installed properly, or the Mitel/ShoreTel softphone failed to configure
properly. Use the following steps to check the installation and
configuration.
1. In the Control Panel, click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service
Provider is listed as shown in the following screenshot.
10/09/2022 23:45
https://www.jabra.hk/supportpages/jabra-link-950/2950-79/faq/07dfc668-2241-48c8-a7f6-
9a778e76c96f
Page 1 of 3
3. Click Configure. The ShoreTel Remote TSP dialogue opens.
4. In the Provider Usage section, verify that Use this service provider
10/09/2022 23:45
https://www.jabra.hk/supportpages/jabra-link-950/2950-79/faq/07dfc668-2241-48c8-a7f6-
9a778e76c96f
Page 2 of 3
(enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service
Provider is not installed properly. Reinstall it, and then reboot your
computer.
6. Verify that the ShoreTel integration displays the Ready status in the
Jabra Direct home screen.
10/09/2022 23:45
https://www.jabra.hk/supportpages/jabra-link-950/2950-79/faq/07dfc668-2241-48c8-a7f6-
9a778e76c96f
Page 3 of 3
/