Avaya MCC 3100 User manual

Nortel Mobile Communication 3100 Series Portfolio

Mobile Communication Client 3100 for

BlackBerry

User Guide

Title page

Contents

3

Contents

New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Revision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting help from the Nortel Web site . . . . . . . . . . . . . . . . . . . 9

Getting help over the phone from a Nortel

Solutions Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting help from a specialist by using an

Express Routing Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Getting help through a Nortel distributor

or reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

MCC 3100 for BlackBerry features . . . . . . . . . . . . . . . . . . . . . 11

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

System and network requirements . . . . . . . . . . . . . . . . . . . . . 13

Network specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Server specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing MCC 3100 for BlackBerry from a computer . . . . . . 18

Installing MCC 3100 for BlackBerry over the air . . . . . . . . . . . 20

Upgrading MCC 3100 for BlackBerry from a computer . . . . . 20

Upgrading MCC 3100 for BlackBerry over the air . . . . . . . . . 22

Contents

4

Installing or upgrading MCC 3100 for BlackBerry using the

BlackBerry Enterprise Server . . . . . . . . . . . . . . . . . . . . . . . . . 22

Uninstalling MCC 3100 for BlackBerry . . . . . . . . . . . . . . . . . . 22

Uninstalling the database . . . . . . . . . . . . . . . . . . . . . . . . . 22

Uninstalling the MCC 3100 application

using the Desktop Manager . . . . . . . . . . . . . . . . . . . . . . . 23

Uninstalling the MCC 3100 application

using the BlackBerry . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

MCC 3100 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Personal preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Database backup and restore . . . . . . . . . . . . . . . . . . . . . . . . 33

Backing up the database . . . . . . . . . . . . . . . . . . . . . . . . . 33

Restoring the database . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Starting and exiting the MCC 3100 application . . . . . . . . . . . 35

Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Hiding the MCC 3100 application . . . . . . . . . . . . . . . . . . . . . . 36

Overview of the Main screen . . . . . . . . . . . . . . . . . . . . . . . . . 36

Status panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Recent link and preview panel . . . . . . . . . . . . . . . . . . . . . 38

Friends link and preview panel . . . . . . . . . . . . . . . . . . . . . 38

Groups link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Corp Dir link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Device AddressBook link . . . . . . . . . . . . . . . . . . . . . . . . . 38

Navigating screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Accessing screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Accessing preview panels . . . . . . . . . . . . . . . . . . . . . . . . 39

Shortcut Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Contents

5

Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Advanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Friends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Adding a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Importing a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Editing a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Deleting a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Searching the corporate directory . . . . . . . . . . . . . . . . . . . . . 52

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Calling a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Calling from your extension . . . . . . . . . . . . . . . . . . . . . . . 55

Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Advanced calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Adding a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Adding friends to a group . . . . . . . . . . . . . . . . . . . . . . . . . 60

Managing friends in a group . . . . . . . . . . . . . . . . . . . . . . . 61

Managing a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Placing and managing group calls . . . . . . . . . . . . . . . . . . 63

Notification profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Logging Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Viewing entries on the main screen . . . . . . . . . . . . . . . . . 68

Viewing entries on the Logs screen . . . . . . . . . . . . . . . . . 69

Sorting entries on the Logs screen . . . . . . . . . . . . . . . . . 71

Deleting entries in the Logs screen . . . . . . . . . . . . . . . . . 71

Managing voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Contents

6

New in this release

7

New in this release

The following sections detail what is new in Mobile Communication Client

3100 for BlackBerry in MC 3100 Release 2.1.

Features

Nortel Mobile Communication 3100 (MC 3100) Release 2.1 introduces

two new installation and upgrade options: over the air and from the

BlackBerry Enterprise Server.

Installation or upgrade over the air requires a BlackBerry cellular data

plan. You invoke the installation or upgrade yourself.

Your system administrator can deploy MCC 3100 for BlackBerry software

by pushing it from the BlackBerry Enterprise Server to your BlackBerry.

This eliminates the need for you to install or upgrade the software

yourself.

Other

This document is up-issued for Release 2.1.

Revision history

April 2008

Standard 02.01. This document is issued to support Nortel Mobile

Communication 3100 Release 2.1.

November 2007

Standard 01.03. This document is up-issued to contain updated

screen captures.

New in this release

8

October 2007

Standard 01.02. This document is up-issued to contain fixes for

configuring Mobile Communication Gateway 3100 addresses and

revised Outgoing Call Service DN requirements.

September 2007

Standard 01.01. This document is issued to support the Nortel

Mobile Communications 3100 Series Portfolio on Nortel

Communication Server 1000 Release 5.0.

How to get help

9

How to get help

This chapter explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the

Nortel Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. From this site, you can:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge

Base for answers to technical issues

• sign up for automatic notification of new software and documentation

for Nortel equipment

• open and manage technical support cases

Getting help over the phone from a Nortel

Solutions Center

If you do not find the information you require on the Nortel Technical

Support Web site, and you have a Nortel support contract, you can also

get help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the

telephone number for your region:

www.nortel.com/callus

How to get help

10

Getting help from a specialist by using an

Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an

Express Routing Code (ERC) to quickly route your call to a specialist in

your Nortel product or service. To locate the ERC for your product or

service, go to:

www.nortel.com/erc

Getting help through a Nortel distributor

or reseller

If you purchased a service contract for your Nortel product from a

distributor or authorized reseller, contact the technical support staff for

that distributor or reseller.

Introduction

11

Introduction

This section contains the following topics:

• “MCC 3100 for BlackBerry features” on page 11

• “Before you begin” on page 12

• "System and network requirements" on page 13

• “Installation” on page 14

• "About this guide" on page 14

MCC 3100 for BlackBerry features

The Nortel Mobile Communication Client 3100 (MCC 3100) for

BlackBerry application allows you to achieve real-time communication

with the Nortel Mobile Communication Gateway 3100 (MCG 3100) and

Nortel Communication Server. The term Communication Server means

all communication servers that MC 3100 supports. For more information,

see the MC 3100 Product Bulletin at www.nortel.com.

MCC 3100 extends the enterprise collaboration functionality to a

Research in Motion (RIM) BlackBerry mobile device using a data

(Internet) connection over the cellular network. With MCC 3100, you can

perform the following tasks:

• Manage your friends using the MCC local directory and the

BlackBerry address book.

• Search for friends in the Corporate Directory and in the MCC 3100

local directory.

• Use the logs to view your most recent incoming and outgoing calls,

voice mail indicator, and system events.

• Receive a message waiting indication (MWI) when you receive a new

voice mail message.

• Create a group containing multiple friends and then initiate an ad hoc

conference call to the group members.

Introduction

12

• Redirect your incoming calls to alternative contact locations (for

example, office, home, other).

• Associate a single number with all of your outbound calls. Use the

following call modes:

— Direct Outbound—This is the basic mode. You can initiate calls

directly from your BlackBerry to other parties by dialing or

selecting friends to call. This direct mode uses an Outgoing Call

Service DN to access the MCG 3100 in the enterprise.The

MCG 3100 then dials the number entered in the MCC 3100 using

the enterprise dial plan.

— Call-me-First—This is a call option in the advanced call mode,

and you can choose many other advanced calling options (for

example, outgoing prefix, calling locations). Call-me-First calls

take two steps to complete. First, the MCG 3100 calls you at a

chosen location. After you answer, the MCG 3100 initiates the

call by calling the number you entered in the MCC 3100 using the

enterprise dial plan.

For more information, see “Call modes” on page 54.

Note: You must configure your Outgoing Call Service DN in the

MCC 3100 settings before you can use the Direct Outbound call

mode. Your system administrator provides the Outgoing Call Service

DN to allow direct MCC 3100 calling from your BlackBerry.

For more information, see “Initial configuration” on page 25.

Before you begin

Before you install the MCC 3100 application, complete the following

checklist:

• Install the BlackBerry Desktop Manager 4.2 software and ensure it is

working properly.

• Become familiar with navigation and data entry methods for your

BlackBerry.

Introduction

13

System and network requirements

The MCC 3100 for BlackBerry has the following system requirements.

Important Notice:

Users are advised to select and use headsets which are designed to

reduce excessive sound pressure levels or acoustic shocks. Users should

check that their headsets do meet their respective National or

International Acoustic and Safety requirements.

For a list of the latest supported devices, see the MC 3100 Product

Bulletin at www.nortel.com.

Note: On the BlackBerry Curve, the Menu button opens menus in any

context where the typical process of displaying the menu using the

Table 1: System requirements

Hardware and

software

Type

Operating system Research in Motion BlackBerry operating

system, V4.0 and greater.

Memory Minimum of 20 MB of Flash memory on your

BlackBerry.

RIM BlackBerry RIM BlackBerry 7100

RIM BlackBerry Pearl 8100 series

RIM BlackBerry Curve 8300 series

RIM BlackBerry 8700 series

RIM BlackBerry 8800 series

Battery Charged battery in your BlackBerry.

Other hardware A desktop or laptop PC with a USB port.

A USB connection cable.

Other software BlackBerry Desktop Manager software

4.2.2.14 or greater installed on your desktop

or laptop PC (to transfer the files to the

BlackBerry).

Introduction

14

trackball does not work. In these models, when a Choice Group is

highlighted, the trackball is used to change the selection; the menu

button causes the display of the menu. When a Choice Group is not

highlighted, the trackball causes the display of the menu. This

document covers the user interface of the rest of the BlackBerry

devices, where the trackball causes the menu to display.

Network specifications

You must meet the following network specifications:

• Cellular network subscription

• Cellular Internet access (for example, GPRS, EDGE, CDMA 1xRTT,

or EVDO)

Server specification

The corporate network requires a minimum of one Communication Server

to support MCC 3100.

The corporate network must have an MCG 3100 to deploy MCC 3100 for

BlackBerry. Dedicated commercial off the shelf (COTS) server platforms

support the MCG 3100 software.

For MCG 3100 installation information, see Nortel Mobile Communication

Gateway 3100 Installation Guide (NN42030-300).

Installation

For installation information, see “Software installation” on page 17.

About this guide

This guide is for users of the MCC 3100 for BlackBerry.

Introduction

15

Related publications

The following publications relate to the MCC 3100 for BlackBerry:

• Nortel Mobile Communication Client 3100 for BlackBerry Quick

Reference Card (NN42030-105)

• Nortel Mobile Communication 3100 Series Planning and Engineering

Guide (NN42030-200)

• Nortel Mobile Communication Gateway 3100 Installation Guide

(NN42030-300)

• Nortel Mobile Communication Gateway 3100 Release Notes

(NN42030-403)

• Nortel Mobile Communication Gateway 3100 Administration Guide

(NN42030-600)

Introduction

16

Software installation

17

Software installation

This section contains the following:

• “Installing MCC 3100 for BlackBerry from a computer” on page 18

• “Installing MCC 3100 for BlackBerry over the air” on page 20

• “Upgrading MCC 3100 for BlackBerry from a computer” on page 20

• “Upgrading MCC 3100 for BlackBerry over the air” on page 22

• “Installing or upgrading MCC 3100 for BlackBerry using the

BlackBerry Enterprise Server” on page 22

• “Uninstalling MCC 3100 for BlackBerry” on page 22

This section describes how to install, upgrade, and uninstall the Nortel

Multimedia Communication Client 3100 (MCC 3100) for BlackBerry on a

supported BlackBerry device. You install or upgrade the MCC 3100 in

one of two ways: from a computer or over the air.

Before you install or upgrade the MCC 3100 for BlackBerry software from

a computer, connect your BlackBerry and your PC using a Universal

Serial Bus (USB) cable. You must have BlackBerry Desktop Manager

4.2.2.14 or greater software installed on your PC to allow the installation

of MCC 3100 for BlackBerry. For instructions, see “Installing MCC 3100

for BlackBerry from a computer” on page 18 or “Upgrading MCC 3100 for

BlackBerry from a computer” on page 20.

To install or upgrade the MCC 3100 for BlackBerry software over the air,

you open a web browser on the BlackBerry. Installation or upgrade over

the air requires a BlackBerry cellular data plan. For instructions, see

“Installing MCC 3100 for BlackBerry over the air” on page 20 or

“Upgrading MCC 3100 for BlackBerry over the air” on page 22.

Use the following procedures to install, upgrade, and uninstall the

MCC 3100 for BlackBerry software.

Software installation

18

Installing MCC 3100 for BlackBerry from a

computer

Prior to installation, obtain the MCC 3100 for BlackBerry software from

your system administrator.

1. Connect the BlackBerry to a PC using a Universal Serial Bus (USB)

cable.

2. Extract the MCC 3100 files to any folder on your computer.

3. Locate the folder where you extracted the MCC 3100 files. You

require the following files to install the application:

— MCC3100-BB.alx

— MCC3100-BB.cod

— .properties

— xxx.Eula.html

Note: When installing files into the BlackBerry Application Loader,

only add the *.alx files.

4. Launch the BlackBerry Desktop Manager on your PC by selecting

Start > Programs > BlackBerry > Desktop Manager.

5. Click Application Loader.

The Application Loader Wizard appears.

6. Click Next.

If the Desktop Manager detects the communication port, the Device

Application Selection dialog box appears and you can skip to step 8.

Otherwise, the Communication Port Selection panel appears.

7. Select the appropriate communication port (typically USB) and click

Next.

The Device Application Selection dialog box appears. See

“Application loader wizard file selection” on page 19.

Software installation

19

Figure 1: Application loader wizard file selection

8. Select any applications that are listed and click Delete. Each item

must be deleted individually.

9. Click Add.

10. Browse to the folder with the extracted MCC 3100 files.

11. Select MCC3100-BB.alx and click Open.

The applications appears in the Device Application Selection dialog

box.

12. Confirm that the applications are checked.

13. Click Next.

14. Acknowledge licensing and security prompts that appear during the

process of installing the application on the BlackBerry.

15. Click Finish to install the MCC 3100.

16. After the Application Loader Wizard installs the MCC 3100, click

Close.

17. Click Yes to restart the BlackBerry.

Software installation

20

Installing MCC 3100 for BlackBerry over the

air

1. On the BlackBerry, select Start > BlackBerry Explorer.

2. Use the following address format to access the software web site:

http://<hostname or IP address>:8080/m

3. Highlight the software load that you will install.

4. From the menu, select Get Link.

5. Click Download.

6. Acknowledge other licensing and security prompts that may appear

during the process of installing the application on the mobile device.

7. After downloading is complete, click OK or Run.

Upgrading MCC 3100 for BlackBerry from a

computer

This section describes how to upgrade the MCC 3100 for BlackBerry.

When you upgrade the software, your data is retained for the new

version.

1. Connect the BlackBerry to a PC using a Universal Serial Bus (USB)

cable.

2. To upgrade the MCC 3100 software on a BlackBerry, extract the

upgrade MCC 3100 files into the same folder on your computer you

used during the first installation. This will overwrite the original install

files. You require the following files to install the application:

— MCC3100-BB.alx

— MCC3100-BB.cod

— .properties

— xxx.Eula.html

3. Exit the MCC 3100 if it is running. See “Starting and exiting the MCC

3100 application” on page 35.

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