Avaya Mobile Communication Gateway 3100 User manual

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication

Gateway 3100 — Administration

Release: 2.1

Document Revision: 02.03

www.nortel.com

NN42030-600

.

Nortel Mobile Communication 3100 Series Portfolio

Release: 2.1

Publication: NN42030-600

Document status: Standard

Document release date: 9 May 2008

Sourced in Canada

LEGAL

NOTICE

This document contains Nortel confidential and proprietary information. It is not to be copied, disclosed or

distributed in any manner, in whole or in part, without Nortel’s express written authorization. While the information

in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing

NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER

EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without

notice.

Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

All other trademarks are the property of their respective owners.

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3

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Contents

New in this release 7

Features 7

Other changes 7

How to get help 9

Finding the latest updates on the Nortel Web site 9

Getting help from the Nortel Web site 9

Getting help over the telephone from a Nortel Solutions Center 9

Getting help from a specialist by using an Express Routing Code 10

Getting help through a Nortel distributor or reseller 10

Introduction 11

Overview 11

Intended audience 11

Conventions 11

Text conventions 11

Terminology 12

Related information 12

Overview 15

Network feature functionality 15

Components 16

Hardware components 17

Administrative tasks 17

System configuration 18

Network protocols 18

Licensing 18

Mobile client commissioning 19

Install and configure the communication server 19

Install and configure the MCG 3100 20

Add Dynamic Gateway Endpoint on the Linux Based NRS for the

MCG 3100 20

Add PCAs for each mobile client user 20

Add User Endpoint for the mobile client user on the Linux based NRS 20

Configure the dial plan 20

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4

Configure trunking parameters 20

Install and configure the mobile clients 21

Test the configuration before you deploy to users 22

Upgrading the mobile client software 22

Installing or upgrading using the BlackBerry Enterprise Server 23

MCG 3100 Web Console 25

Overview 25

Administrator access 25

User access 26

MCG 3100 Web Console log off 27

Password changes 27

Redundant MCG 3100 Web Console 28

MCG 3100 server administration 29

Overview 29

System implementation options 29

Standalone server configuration 30

Redundant server configuration 30

MCG 3100 server power cycle 31

MCG 3100 server processes 31

MCG 3100 server configuration 32

Group Call Server configuration 36

Mobile client management 38

Filter registered users 38

Log off users 39

Manage user licenses 39

Clear user messages 40

Server status and statistics 43

Overview 43

MCG 3100 server status and statistics 43

Check the server status 44

Check the server statistics 46

User status and statistics 47

Check the user status 48

Check the user statistics 50

Group calls status and statistics 51

Check the group calls status 51

Check the group calls statistics 52

System notifications 53

Overview 53

System notifications 53

Cancel scheduled system notifications 55

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5

Client software repository 57

Overview 57

Administrative portal 57

Upload files to the software repository 58

Filter and view files in the software repository 60

User Portal 61

Download files from the software repository 61

MCC 3100 installation and upgrade e-mails 63

MCC 3100 e-mail instructions for downloading Over the Air 63

MCC 3100 e-mail instructions for downloading from the computer 66

Maintenance 69

Overview 69

License file 71

License file troubleshooting 72

Admin shell access 73

Shell commands 73

MCG 3100 Server processes 74

MCG 3100 server databases 77

Packet dump utility 80

Server logs 82

Network configuration changes 83

Communication Server 1000 85

Overview 85

Mobile Communication Client 3100 85

Mobile client support 86

Dial plan configuration 86

E.164 international format numbers 89

PCA configuration 90

Enterprise Communication Server configuration 92

Call Detail Recording 94

Appendix A Port numbers and protocols 97

Index 99

Procedures

Procedure 1 Logging on to the MCG Web Console as an Administrator 25

Procedure 2 Logging on to the MCG Web Console as a user 26

Procedure 3 Changing the MCG 3100 Web Console password 27

Procedure 4 Opening the redundant MCG 3100 Web Console 28

Procedure 5 Stopping, starting, and restarting all server processes 31

Procedure 6 Modifying the server configuration parameters 33

Procedure 7 Configuring Group Call Server parameters 37

Procedure 8 Filtering users 38

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Procedure 9 Logging off users 39

Procedure 10 Deallocating user licenses 40

Procedure 11 Allocating user licenses 40

Procedure 12 Clearing a user message 41

Procedure 13 Checking Gateway Server status 44

Procedure 14 Checking Gateway Server statistics 46

Procedure 15 Checking user status 48

Procedure 16 Checking user statistics 50

Procedure 17 Checking group calls status 51

Procedure 18 Sending a system notification 54

Procedure 19 Cancelling a scheduled system notification 55

Procedure 20 Uploading the mobile client software files 59

Procedure 21 Deleting files in the software repository 59

Procedure 22 Filtering the mobile client software files 60

Procedure 23 Downloading client software from the software repository 61

Procedure 24 Adding a license file 71

Procedure 25 Starting, stopping, and restarting the MCG 3100 Server 74

Procedure 26 Starting, stopping, and restarting the MCG 3100 Group Call

Server 74

Procedure 27 Starting, stopping, and restarting the MCG 3100 Administration

Server 75

Procedure 28 Checking the Gateway Server processes 75

Procedure 29 Checking the Administration Server processes 76

Procedure 30 Backing up the MCG 3100 server databases 77

Procedure 31 Restoring the MCG 3100 server databases 79

Procedure 32 Capturing a packet dump 80

Procedure 33 Disabling Wireshark packet checksum verification 81

Procedure 34 Downloading all log files 82

Procedure 35 Downloading one log file 82

Procedure 36 Configuring mobile client support for CS 1000 86

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New in this release

This section details what’s new in Nortel Mobile Communication Gateway

3100 — Administration (NN42030-600) for Nortel Mobile Communication

3100 Series Portfolio Release 2.1.

Features

The following new features apply to this book:

• Introduction of a new single mode client, the Nortel Mobile

Communication Client 3100 for Windows Mobile Single Mode, which

works in conjunction with the Nortel Mobile Communication Gateway

3100.

•

The MCG 3100 Web Console supports hypertext transport protocol

(HTTP) or HTTP Secure (HTTPS) access.

Other changes

The following changes were made to the document for MC 3100

Release 2.1:

•

streamlined the How to get help chapter and Introduction chapter

•

remove references to specific communication servers, where possible

Revision History

May 2008 Standard 02.03. This document is issued to support Nortel

Mobile Communication 3100 Release 2.1. Figure 11

"Sample e-mail - MCC 3100 for Nokia over the air download"

(page 64) was updated.

April 2008 Standard 02.02. This document is issued to support Nortel

Mobile Communication 3100 Release 2.1. Added the DNS

port to Table 15 "Port usage" (page 97).

April 2008 Standard 02.01. This document is issued to support Nortel

Mobile Communication 3100 Release 2.1.

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8 New in this release

November 2007 Standard 01.04. This document is up-issued to include

changes in technical content for the packet dump utility,

E.164 fully qualified international format numbers, CallPilot,

and Call Detail Recording (CDR).

October 2007 Standard 01.03. This document is up-issued to include

changes in technical content including an MCC 3100 for

BlackBerry/Nokia implementation workflow and updated

screen captures.

October 2007 Standard 01.02. This document is up-issued to include

changes in technical content for MCG 3100 configuration

parameter fields and network configuration changes.

September 2007 Standard 01.01. This document is issued to support the

Nortel Mobile Communications 3100 Series Portfolio on

Nortel Communication Server 1000 Release 5.0 and Nortel

Multimedia Communication Server 5100 Release 4.0.

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How to get help

This chapter explains how to get help for Nortel products and services.

Finding the latest updates on the Nortel Web site

The content of this documentation is current at the time the product

is released. To check for updates to the latest documentation

for Nortel Mobile Communication 3100 Series Portfolio, go to

h

ttp://www.nortel.com and navigate to the Technical Documentation page

for Mobile Communication 3100.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel

Technical Support Web site:

h

ttp://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and

tools to address issues with Nortel products. From this site, you can:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base

for answers to technical issues

•

sign up for automatic notification of new software and documentation

for Nortel equipment

•

open and manage technical support cases

Getting help over the telephone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical

Support Web site, and you have a Nortel support contract, you can also

get help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North

America, go to the following Web site to obtain the telephone number for

your region:

h

ttp://www.nortel.com/callus

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10 How to get help

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an

Express Routing Code (ERC) to quickly route your call to a specialist in

your Nortel product or service. To locate the ERC for your product or

service, go to:

h

ttp://www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a

distributor or authorized reseller, contact the technical support staff for that

distributor or reseller.

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Introduction

This chapter contains the following topics:

•

“Overview” (page 11)

•

“Conventions” (page 11)

• “Related information” (page 12)

Overview

The Nortel Mobile Communication Gateway 3100(MCG 3100) is part of

the Nortel Mobile Communication 3100 Series Portfolio. This document

provides information about the administration of the MCG 3100 Server.

For information about installing the MCG 3100, see Nortel Mobile

Communication Gateway 3100 — Installation (NN42030-300).

Intended audience

This document is intended for network administrators and those involved

in system planning. Knowledge of telecommunications and IP telephony

networks is required.

Conventions

The following sections describe the conventions used in this document.

Text conventions

Table 1 "Text conventions" (page 11) describes the text conventions in

this document.

Table 1

Text conventions

Convention Description

bold text

Indicates a user interface object, for

example a menu choice or screen name.

Example: Press the OK soft key.

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12 Introduction

Table 1

Text conventions (cont’d.)

Convention Description

italics text Indicates document titles.

Example: For more information, see the

Nortel Mobile Communication Client 3100

for Blackberry User Guide (NN42030-101).

CLI command text

Indicates CLI command prompts, input,

and output.

Example: REQ NEW <zone #>.

Terminology

This document refers to the supported communication server

generically as communication server. For information on the supported

communication servers, see the MC 3100 product bulletin at

www.nortel.com.

Related information

This section lists information sources that are included in the Nortel Mobile

Communication 3100 Series Portfolio:

• Nortel Mobile Communication Client 3100 for Blackberry User Guide

(NN42030-101)

•

Nortel Mobile Communication Client 3100 for Blackberry Quick

Reference (NN42030-105)

•

Nortel Mobile Communication Client 3100 for Nokia User Guide

(NN42030-102)

•

Nortel Mobile Communication Client 3100 for Nokia Quick Reference

(NN42030-106)

•

Nortel Mobile Communication Client 3100 for Windows Mobile Single

Mode User Guide (NN42030-107)

•

Nortel Mobile Communication Client 3100 for Windows Mobile Single

Mode Quick Reference (NN42030-108)

• Nortel Mobile Communication 3100 Series — Planning and

Engineering (NN42030-200)

• Nortel Mobile Communication Gateway 3100 — Installation

(NN42030-300)

• Nortel Mobile Communication Gateway 3100 Release Notes

(NN42030-403)

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Related information 13

NTPs

The following NTPs are referenced in this document:

• Linux Platform Base and Applications Installation and Commissioning

(NN43001-315)

• Network Routing Service Installation and Commissioning

(NN43001-564)

•

IP Peer Networking Installation and Commissioning (NN43001-313)

• Nortel Mobile Communication Client 3100 for Blackberry User Guide

(NN42030-101)

• Nortel Mobile Communication Client 3100 for Nokia User Guide

(NN42030-102)

•

Nortel Mobile Communication Client 3100 for Windows Mobile Single

Mode User Guide (NN42030-107)

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14 Introduction

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15

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Overview

This chapter contains the following topics:

•

“Network feature functionality” (page 15)

• “Components” (page 16)

• “Administrative tasks” (page 17)

• “System configuration” (page 18)

•

“Network protocols” (page 18)

•

“Licensing” (page 18)

•

“Mobile client commissioning” (page 19)

•

“Upgrading the mobile client software” (page 22)

Network feature functionality

The Nortel Mobile Communication Gateway 3100 (MCG 3100) extends

network feature functionality to mobile clients. The mobile clients

(supported RIM and Nokia phones) register to the MCG 3100 to access

the enterprise network. After registration, users can perform a variety of

functions such as:

•

Manage friends by using the MCC 3100 local directory

BlackBerry users can also manage friends by using the BlackBerry

address book.

• Search the corporate directory and the MCC 3100 local directory

• Use the logs to view the most recent related incoming and outgoing

calls, voice mail indicator, and system events

• Create a user group that contains multiple friends and then initiate an

ad hoc conference call to the group members

• Redirect incoming calls to alternative contact locations (for example.

office, home, or other)

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16 Overview

• Associate a single number with all of your outbound calls

• Handle the message waiting indicator (MWI) for new voice mail

messages

The MCG 3100 supports the following clients:

• Nortel Mobile Communication Client 3100 for BlackBerry

•

Nortel Mobile Communication Client 3100 for Nokia

• Nortel Mobile Communication Client 3100 for Windows Mobile Single

Mode

This document refers to the supported clients using the generic term

mobile client.

ATTENTION

Mobile client devices must have an Internet connection.

For more information, see the following documents:

•

Nortel Mobile Communication Client 3100 for Blackberry User Guide

(NN42030-101)

•

Nortel Mobile Communication Client 3100 for Nokia User Guide

(NN42030-102)

•

Nortel Mobile Communication Client 3100 for Windows Mobile Single

Mode User Guide (NN42030-107)

ATTENTION

The MCG 3100 does not support the MCC 3100 for Windows Mobile Dual Mode.

The MCC 3100 for Windows Mobile Dual Mode communicates directly with the

communication server.

Components

The Nortel Mobile Communication 3100 Series Portfolioincludes server

and mobile client components. All server components are coresident on a

single supported server. For more information, see Table 2 "MCG 3100

software components" (page 17) and “Hardware components” (page 17).

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Administrative tasks 17

Table 2

MCG 3100 software components

Component Description

Mobile Communication Gateway Server Extends network feature functionality to

enterprise mobile clients. You configure

the MCG Server through a Web-based

administrative interface.

The MCC 3100 for Windows Mobile Dual Mode

does not communicate with the MCG 3100.

Mobile Communication Client 3100 for

BlackBerry

Mobile Communication Client 3100 for Nokia

Mobile Communication Client 3100 for Windows

Mobile Single Mode

Provides enterprise users access to advanced

multimedia features on supported Nokia,

Blackberry and Windows Mobile devices.

The Mobile Communication Client 3100 for

BlackBerry, Mobile Communication Client 3100

for Nokia and Mobile Communication Client

3100 for Windows Mobile Single Mode interface

with the Mobile Communication Gateway Server

through the Internet.

ATTENTION

All of the MCG Server components must be coresident on a single supported

server. You can add an additional server with identical software to provide

redundancy.

Hardware components

The MCG 3100 server runs only on the following supported commercial

off-the-shelf (COTS) hardware:

• HP DL320G4 (NTDU97AAE5)

•

IBM x306m (NTDU99AAE5)

For more information on the MCG 3100, see Nortel Mobile Communication

3100 Series — Planning and Engineering (NN42030-200) and Nortel

Mobile Communication Gateway 3100 — Installation (NN42030-300).

Administrative tasks

Use the Mobile Communication Gateway 3100 Server Web-based tool,

called the MCG 3100 Web Console, to perform the following administrative

tasks:

• monitor the Mobile Communication Gateway 3100 Server processes

• start, stop, and reboot the server

• configure the server operating parameters

• monitor and track statistics for users

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18 Overview

• track statistics for the enterprise system

• manage the distribution of client software to enterprise mobile clients

System conﬁguration

Install all Nortel Mobile Communication 3100 Series Portfolio software

components (Mobile Communication Gateway Server, Group Call Server,

Group Call Database, and Administration Server) on a single supported

COTS server. You then integrate the server into the enterprise network

behind the corporate firewall.

If two supported COTS servers are available, configure them with identical

software components. This configuration strategy provides redundancy. If

a server component fails or becomes inaccessible, users can restart their

communication sessions on the backup system.

For more information, see “System implementation options” (page 29). For

information about supported COTS servers, see “Hardware components”

(page 17).

Network protocols

The Mobile Communication Gateway 3100 Server uses the following

standard signaling protocols to communicate with the system components:

•

Session Initiation Protocol (SIP)—transports feature messages such

as call setup, routing, and authentication to Internet Protocol (IP)

endpoints within the domain.

•

Hypertext Transfer Protocol (HTTP)—used by the Mobile

Communication Gateway and wireless clients to transfer documents

over the Internet.

•

Hypertext Transfer Protocol with Secure Sockets Layer (SSL)

encryption (HTTPS)—used for secure communication over the Internet.

•

Lightweight Directory Access Protocol (LDAP)—used to access a

hierarchical directory of information on a directory server.

• Transport Layer Security (TLS)—prevents intrusion attacks, such as

hijacking and snooping.

For more detailed information, see Nortel Mobile Communication 3100

Series — Planning and Engineering (NN42030-200).

Licensing

Licensing controls how many Mobile Communication Client users can

log on to the system. The system allocates licenses on a first-come,

first-served basis. For example, if 100 licenses are available, they are

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Mobile client commissioning 19

allocated to the first 100 users to log on. Subsequent users receive an

error message and cannot log on. For more information, see “License file”

(page 71).

Mobile client commissioning

This section provides an overview of the mobile clients commissioning.

Figure 1

Mobile client commissioning

Install and configure the communication server

The mobile clients depends on the following communication server

components:

• Call Server

Each user requires 1 PCA to support extending calls from the

communication server to the MCG 3100 (and ultimately the mobile

client).

• SIP Gateway

The SIP GW runs on the VxWorks Signaling Server platform.

• SIP Proxy Server

The MCG 3100 requires the use of the NRS SIP Proxy Server (only

available on the Linux based NRS).

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20 Overview

Install and configure the MCG 3100

For more information, see Nortel Mobile Communication Gateway 3100 —

Installation (NN42030-300).

Add Dynamic Gateway Endpoint on the Linux Based NRS for the

MCG 3100

For more information, see “Enterprise Communication Server

configuration” (page 92).

Add PCAs for each mobile client user

For more information, see “PCA configuration” (page 90).

Add User Endpoint for the mobile client user on the Linux based NRS

For more information, see “Enterprise Communication Server

configuration” (page 92).

Configure the dial plan

For more information, see “Dial plan configuration” (page 86).

Configure trunking parameters

For more information see “Dial plan configuration” (page 86).

You must configure the communication server SIP trunk that receives

MCG 3100 calls, on behalf of mobile client users, to ESN5. You must

configure all associated Virtual trunks to WNK/WNK. These settings

are required so that mobile client calls to the Public Network display

the correct Calling Line ID (CLID) and have the same Network Class

of Service (NCOS) as a call from the associated communication server

telephone.

The Virtual trunk is WNK/WNK if the output from Element Manager, or a

terminal window, is:

DES IPTIE

TN 081 0 00 02 VIRTUAL

TYPE IPTI

CDEN 8D

CUST 0

XTRK VTRK

ZONE 000

TRK ANLG

NCOS 0

RTMB 10 3

CHID 3

TGAR 0

STRI/STRO WNK WNK

SUPN YES

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