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Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication
Gateway 3100 — Administration
Release: 2.1
Document Revision: 02.03
www.nortel.com
NN42030-600
.
Nortel Mobile Communication 3100 Series Portfolio
Release: 2.1
Publication: NN42030-600
Document status: Standard
Document release date: 9 May 2008
Copyright © 2007, 2008 Nortel Networks
All Rights Reserved.
Sourced in Canada
LEGAL
NOTICE
This document contains Nortel confidential and proprietary information. It is not to be copied, disclosed or
distributed in any manner, in whole or in part, without Nortel’s express written authorization. While the information
in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing
NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER
EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without
notice.
Nortel, the Nortel logo, and the Globemark are trademarks of Nortel Networks.
All other trademarks are the property of their respective owners.
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Contents
New in this release 7
Features 7
Other changes 7
How to get help 9
Finding the latest updates on the Nortel Web site 9
Getting help from the Nortel Web site 9
Getting help over the telephone from a Nortel Solutions Center 9
Getting help from a specialist by using an Express Routing Code 10
Getting help through a Nortel distributor or reseller 10
Introduction 11
Overview 11
Intended audience 11
Conventions 11
Text conventions 11
Terminology 12
Related information 12
Overview 15
Network feature functionality 15
Components 16
Hardware components 17
Administrative tasks 17
System configuration 18
Network protocols 18
Licensing 18
Mobile client commissioning 19
Install and configure the communication server 19
Install and configure the MCG 3100 20
Add Dynamic Gateway Endpoint on the Linux Based NRS for the
MCG 3100 20
Add PCAs for each mobile client user 20
Add User Endpoint for the mobile client user on the Linux based NRS 20
Configure the dial plan 20
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4
Configure trunking parameters 20
Install and configure the mobile clients 21
Test the configuration before you deploy to users 22
Upgrading the mobile client software 22
Installing or upgrading using the BlackBerry Enterprise Server 23
MCG 3100 Web Console 25
Overview 25
Administrator access 25
User access 26
MCG 3100 Web Console log off 27
Password changes 27
Redundant MCG 3100 Web Console 28
MCG 3100 server administration 29
Overview 29
System implementation options 29
Standalone server configuration 30
Redundant server configuration 30
MCG 3100 server power cycle 31
MCG 3100 server processes 31
MCG 3100 server configuration 32
Group Call Server configuration 36
Mobile client management 38
Filter registered users 38
Log off users 39
Manage user licenses 39
Clear user messages 40
Server status and statistics 43
Overview 43
MCG 3100 server status and statistics 43
Check the server status 44
Check the server statistics 46
User status and statistics 47
Check the user status 48
Check the user statistics 50
Group calls status and statistics 51
Check the group calls status 51
Check the group calls statistics 52
System notifications 53
Overview 53
System notifications 53
Cancel scheduled system notifications 55
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Client software repository 57
Overview 57
Administrative portal 57
Upload files to the software repository 58
Filter and view files in the software repository 60
User Portal 61
Download files from the software repository 61
MCC 3100 installation and upgrade e-mails 63
MCC 3100 e-mail instructions for downloading Over the Air 63
MCC 3100 e-mail instructions for downloading from the computer 66
Maintenance 69
Overview 69
License file 71
License file troubleshooting 72
Admin shell access 73
Shell commands 73
MCG 3100 Server processes 74
MCG 3100 server databases 77
Packet dump utility 80
Server logs 82
Network configuration changes 83
Communication Server 1000 85
Overview 85
Mobile Communication Client 3100 85
Mobile client support 86
Dial plan configuration 86
E.164 international format numbers 89
PCA configuration 90
Enterprise Communication Server configuration 92
Call Detail Recording 94
Appendix A Port numbers and protocols 97
Index 99
Procedures
Procedure 1 Logging on to the MCG Web Console as an Administrator 25
Procedure 2 Logging on to the MCG Web Console as a user 26
Procedure 3 Changing the MCG 3100 Web Console password 27
Procedure 4 Opening the redundant MCG 3100 Web Console 28
Procedure 5 Stopping, starting, and restarting all server processes 31
Procedure 6 Modifying the server configuration parameters 33
Procedure 7 Configuring Group Call Server parameters 37
Procedure 8 Filtering users 38
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Procedure 9 Logging off users 39
Procedure 10 Deallocating user licenses 40
Procedure 11 Allocating user licenses 40
Procedure 12 Clearing a user message 41
Procedure 13 Checking Gateway Server status 44
Procedure 14 Checking Gateway Server statistics 46
Procedure 15 Checking user status 48
Procedure 16 Checking user statistics 50
Procedure 17 Checking group calls status 51
Procedure 18 Sending a system notification 54
Procedure 19 Cancelling a scheduled system notification 55
Procedure 20 Uploading the mobile client software files 59
Procedure 21 Deleting files in the software repository 59
Procedure 22 Filtering the mobile client software files 60
Procedure 23 Downloading client software from the software repository 61
Procedure 24 Adding a license file 71
Procedure 25 Starting, stopping, and restarting the MCG 3100 Server 74
Procedure 26 Starting, stopping, and restarting the MCG 3100 Group Call
Server 74
Procedure 27 Starting, stopping, and restarting the MCG 3100 Administration
Server 75
Procedure 28 Checking the Gateway Server processes 75
Procedure 29 Checking the Administration Server processes 76
Procedure 30 Backing up the MCG 3100 server databases 77
Procedure 31 Restoring the MCG 3100 server databases 79
Procedure 32 Capturing a packet dump 80
Procedure 33 Disabling Wireshark packet checksum verification 81
Procedure 34 Downloading all log files 82
Procedure 35 Downloading one log file 82
Procedure 36 Configuring mobile client support for CS 1000 86
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Copyright © 2007, 2008 Nortel Networks
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New in this release
This section details what’s new in Nortel Mobile Communication Gateway
3100 — Administration (NN42030-600) for Nortel Mobile Communication
3100 Series Portfolio Release 2.1.
Features
The following new features apply to this book:
• Introduction of a new single mode client, the Nortel Mobile
Communication Client 3100 for Windows Mobile Single Mode, which
works in conjunction with the Nortel Mobile Communication Gateway
3100.
•
The MCG 3100 Web Console supports hypertext transport protocol
(HTTP) or HTTP Secure (HTTPS) access.
Other changes
The following changes were made to the document for MC 3100
Release 2.1:
•
streamlined the How to get help chapter and Introduction chapter
•
remove references to specific communication servers, where possible
Revision History
May 2008 Standard 02.03. This document is issued to support Nortel
Mobile Communication 3100 Release 2.1. Figure 11
"Sample e-mail - MCC 3100 for Nokia over the air download"
(page 64) was updated.
April 2008 Standard 02.02. This document is issued to support Nortel
Mobile Communication 3100 Release 2.1. Added the DNS
port to Table 15 "Port usage" (page 97).
April 2008 Standard 02.01. This document is issued to support Nortel
Mobile Communication 3100 Release 2.1.
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Copyright © 2007, 2008 Nortel Networks
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8 New in this release
November 2007 Standard 01.04. This document is up-issued to include
changes in technical content for the packet dump utility,
E.164 fully qualified international format numbers, CallPilot,
and Call Detail Recording (CDR).
October 2007 Standard 01.03. This document is up-issued to include
changes in technical content including an MCC 3100 for
BlackBerry/Nokia implementation workflow and updated
screen captures.
October 2007 Standard 01.02. This document is up-issued to include
changes in technical content for MCG 3100 configuration
parameter fields and network configuration changes.
September 2007 Standard 01.01. This document is issued to support the
Nortel Mobile Communications 3100 Series Portfolio on
Nortel Communication Server 1000 Release 5.0 and Nortel
Multimedia Communication Server 5100 Release 4.0.
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
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How to get help
This chapter explains how to get help for Nortel products and services.
Finding the latest updates on the Nortel Web site
The content of this documentation is current at the time the product
is released. To check for updates to the latest documentation
for Nortel Mobile Communication 3100 Series Portfolio, go to
h
ttp://www.nortel.com and navigate to the Technical Documentation page
for Mobile Communication 3100.
Getting help from the Nortel Web site
The best way to get technical support for Nortel products is from the Nortel
Technical Support Web site:
h
ttp://www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and
tools to address issues with Nortel products. From this site, you can:
• download software, documentation, and product bulletins
• search the Technical Support Web site and the Nortel Knowledge Base
for answers to technical issues
•
sign up for automatic notification of new software and documentation
for Nortel equipment
•
open and manage technical support cases
Getting help over the telephone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical
Support Web site, and you have a Nortel support contract, you can also
get help over the telephone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North
America, go to the following Web site to obtain the telephone number for
your region:
h
ttp://www.nortel.com/callus
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10 How to get help
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an
Express Routing Code (ERC) to quickly route your call to a specialist in
your Nortel product or service. To locate the ERC for your product or
service, go to:
h
ttp://www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller.
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Introduction
This chapter contains the following topics:
•
“Overview” (page 11)
•
“Conventions” (page 11)
• “Related information” (page 12)
Overview
The Nortel Mobile Communication Gateway 3100(MCG 3100) is part of
the Nortel Mobile Communication 3100 Series Portfolio. This document
provides information about the administration of the MCG 3100 Server.
For information about installing the MCG 3100, see Nortel Mobile
Communication Gateway 3100 — Installation (NN42030-300).
Intended audience
This document is intended for network administrators and those involved
in system planning. Knowledge of telecommunications and IP telephony
networks is required.
Conventions
The following sections describe the conventions used in this document.
Text conventions
Table 1 "Text conventions" (page 11) describes the text conventions in
this document.
Table 1
Text conventions
Convention Description
bold text
Indicates a user interface object, for
example a menu choice or screen name.
Example: Press the OK soft key.
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12 Introduction
Table 1
Text conventions (cont’d.)
Convention Description
italics text Indicates document titles.
Example: For more information, see the
Nortel Mobile Communication Client 3100
for Blackberry User Guide (NN42030-101).
CLI command text
Indicates CLI command prompts, input,
and output.
Example: REQ NEW <zone #>.
Terminology
This document refers to the supported communication server
generically as communication server. For information on the supported
communication servers, see the MC 3100 product bulletin at
www.nortel.com.
Related information
This section lists information sources that are included in the Nortel Mobile
Communication 3100 Series Portfolio:
• Nortel Mobile Communication Client 3100 for Blackberry User Guide
(NN42030-101)
•
Nortel Mobile Communication Client 3100 for Blackberry Quick
Reference (NN42030-105)
•
Nortel Mobile Communication Client 3100 for Nokia User Guide
(NN42030-102)
•
Nortel Mobile Communication Client 3100 for Nokia Quick Reference
(NN42030-106)
•
Nortel Mobile Communication Client 3100 for Windows Mobile Single
Mode User Guide (NN42030-107)
•
Nortel Mobile Communication Client 3100 for Windows Mobile Single
Mode Quick Reference (NN42030-108)
• Nortel Mobile Communication 3100 Series — Planning and
Engineering (NN42030-200)
• Nortel Mobile Communication Gateway 3100 — Installation
(NN42030-300)
• Nortel Mobile Communication Gateway 3100 Release Notes
(NN42030-403)
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Related information 13
NTPs
The following NTPs are referenced in this document:
• Linux Platform Base and Applications Installation and Commissioning
(NN43001-315)
• Network Routing Service Installation and Commissioning
(NN43001-564)
•
IP Peer Networking Installation and Commissioning (NN43001-313)
• Nortel Mobile Communication Client 3100 for Blackberry User Guide
(NN42030-101)
• Nortel Mobile Communication Client 3100 for Nokia User Guide
(NN42030-102)
•
Nortel Mobile Communication Client 3100 for Windows Mobile Single
Mode User Guide (NN42030-107)
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Copyright © 2007, 2008 Nortel Networks
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14 Introduction
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15
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Overview
This chapter contains the following topics:
•
“Network feature functionality” (page 15)
• “Components” (page 16)
• “Administrative tasks” (page 17)
• “System configuration” (page 18)
•
“Network protocols” (page 18)
•
“Licensing” (page 18)
•
“Mobile client commissioning” (page 19)
•
“Upgrading the mobile client software” (page 22)
Network feature functionality
The Nortel Mobile Communication Gateway 3100 (MCG 3100) extends
network feature functionality to mobile clients. The mobile clients
(supported RIM and Nokia phones) register to the MCG 3100 to access
the enterprise network. After registration, users can perform a variety of
functions such as:
•
Manage friends by using the MCC 3100 local directory
BlackBerry users can also manage friends by using the BlackBerry
address book.
• Search the corporate directory and the MCC 3100 local directory
• Use the logs to view the most recent related incoming and outgoing
calls, voice mail indicator, and system events
• Create a user group that contains multiple friends and then initiate an
ad hoc conference call to the group members
• Redirect incoming calls to alternative contact locations (for example.
office, home, or other)
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16 Overview
• Associate a single number with all of your outbound calls
• Handle the message waiting indicator (MWI) for new voice mail
messages
The MCG 3100 supports the following clients:
• Nortel Mobile Communication Client 3100 for BlackBerry
•
Nortel Mobile Communication Client 3100 for Nokia
• Nortel Mobile Communication Client 3100 for Windows Mobile Single
Mode
This document refers to the supported clients using the generic term
mobile client.
ATTENTION
Mobile client devices must have an Internet connection.
For more information, see the following documents:
•
Nortel Mobile Communication Client 3100 for Blackberry User Guide
(NN42030-101)
•
Nortel Mobile Communication Client 3100 for Nokia User Guide
(NN42030-102)
•
Nortel Mobile Communication Client 3100 for Windows Mobile Single
Mode User Guide (NN42030-107)
ATTENTION
The MCG 3100 does not support the MCC 3100 for Windows Mobile Dual Mode.
The MCC 3100 for Windows Mobile Dual Mode communicates directly with the
communication server.
Components
The Nortel Mobile Communication 3100 Series Portfolioincludes server
and mobile client components. All server components are coresident on a
single supported server. For more information, see Table 2 "MCG 3100
software components" (page 17) and “Hardware components” (page 17).
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Administrative tasks 17
Table 2
MCG 3100 software components
Component Description
Mobile Communication Gateway Server Extends network feature functionality to
enterprise mobile clients. You configure
the MCG Server through a Web-based
administrative interface.
The MCC 3100 for Windows Mobile Dual Mode
does not communicate with the MCG 3100.
Mobile Communication Client 3100 for
BlackBerry
Mobile Communication Client 3100 for Nokia
Mobile Communication Client 3100 for Windows
Mobile Single Mode
Provides enterprise users access to advanced
multimedia features on supported Nokia,
Blackberry and Windows Mobile devices.
The Mobile Communication Client 3100 for
BlackBerry, Mobile Communication Client 3100
for Nokia and Mobile Communication Client
3100 for Windows Mobile Single Mode interface
with the Mobile Communication Gateway Server
through the Internet.
ATTENTION
All of the MCG Server components must be coresident on a single supported
server. You can add an additional server with identical software to provide
redundancy.
Hardware components
The MCG 3100 server runs only on the following supported commercial
off-the-shelf (COTS) hardware:
• HP DL320G4 (NTDU97AAE5)
•
IBM x306m (NTDU99AAE5)
For more information on the MCG 3100, see Nortel Mobile Communication
3100 Series — Planning and Engineering (NN42030-200) and Nortel
Mobile Communication Gateway 3100 — Installation (NN42030-300).
Administrative tasks
Use the Mobile Communication Gateway 3100 Server Web-based tool,
called the MCG 3100 Web Console, to perform the following administrative
tasks:
• monitor the Mobile Communication Gateway 3100 Server processes
• start, stop, and reboot the server
• configure the server operating parameters
• monitor and track statistics for users
Nortel Mobile Communication 3100 Series Portfolio
Nortel Mobile Communication Gateway 3100 — Administration
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18 Overview
• track statistics for the enterprise system
• manage the distribution of client software to enterprise mobile clients
System configuration
Install all Nortel Mobile Communication 3100 Series Portfolio software
components (Mobile Communication Gateway Server, Group Call Server,
Group Call Database, and Administration Server) on a single supported
COTS server. You then integrate the server into the enterprise network
behind the corporate firewall.
If two supported COTS servers are available, configure them with identical
software components. This configuration strategy provides redundancy. If
a server component fails or becomes inaccessible, users can restart their
communication sessions on the backup system.
For more information, see “System implementation options” (page 29). For
information about supported COTS servers, see “Hardware components”
(page 17).
Network protocols
The Mobile Communication Gateway 3100 Server uses the following
standard signaling protocols to communicate with the system components:
•
Session Initiation Protocol (SIP)—transports feature messages such
as call setup, routing, and authentication to Internet Protocol (IP)
endpoints within the domain.
•
Hypertext Transfer Protocol (HTTP)—used by the Mobile
Communication Gateway and wireless clients to transfer documents
over the Internet.
•
Hypertext Transfer Protocol with Secure Sockets Layer (SSL)
encryption (HTTPS)—used for secure communication over the Internet.
•
Lightweight Directory Access Protocol (LDAP)—used to access a
hierarchical directory of information on a directory server.
• Transport Layer Security (TLS)—prevents intrusion attacks, such as
hijacking and snooping.
For more detailed information, see Nortel Mobile Communication 3100
Series — Planning and Engineering (NN42030-200).
Licensing
Licensing controls how many Mobile Communication Client users can
log on to the system. The system allocates licenses on a first-come,
first-served basis. For example, if 100 licenses are available, they are
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Mobile client commissioning 19
allocated to the first 100 users to log on. Subsequent users receive an
error message and cannot log on. For more information, see “License file”
(page 71).
Mobile client commissioning
This section provides an overview of the mobile clients commissioning.
Figure 1
Mobile client commissioning
Install and configure the communication server
The mobile clients depends on the following communication server
components:
• Call Server
Each user requires 1 PCA to support extending calls from the
communication server to the MCG 3100 (and ultimately the mobile
client).
• SIP Gateway
The SIP GW runs on the VxWorks Signaling Server platform.
• SIP Proxy Server
The MCG 3100 requires the use of the NRS SIP Proxy Server (only
available on the Linux based NRS).
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20 Overview
Install and configure the MCG 3100
For more information, see Nortel Mobile Communication Gateway 3100 —
Installation (NN42030-300).
Add Dynamic Gateway Endpoint on the Linux Based NRS for the
MCG 3100
For more information, see “Enterprise Communication Server
configuration” (page 92).
Add PCAs for each mobile client user
For more information, see “PCA configuration” (page 90).
Add User Endpoint for the mobile client user on the Linux based NRS
For more information, see “Enterprise Communication Server
configuration” (page 92).
Configure the dial plan
For more information, see “Dial plan configuration” (page 86).
Configure trunking parameters
For more information see “Dial plan configuration” (page 86).
You must configure the communication server SIP trunk that receives
MCG 3100 calls, on behalf of mobile client users, to ESN5. You must
configure all associated Virtual trunks to WNK/WNK. These settings
are required so that mobile client calls to the Public Network display
the correct Calling Line ID (CLID) and have the same Network Class
of Service (NCOS) as a call from the associated communication server
telephone.
The Virtual trunk is WNK/WNK if the output from Element Manager, or a
terminal window, is:
DES IPTIE
TN 081 0 00 02 VIRTUAL
TYPE IPTI
CDEN 8D
CUST 0
XTRK VTRK
ZONE 000
TRK ANLG
NCOS 0
RTMB 10 3
CHID 3
TGAR 0
STRI/STRO WNK WNK
SUPN YES
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