Avaya Mobile Communication Client 3100 for BlackBerry User guide

Nortel Mobile Communication 3100 Series Portfolio

Nortel Mobile Communication Client

3100 for BlackBerry

User Guide

Title page

Revision history

3

Revision history

November 2007

Standard 01.04. This document is up-issued to contain cellular

data usage information.

November 2007

Standard 01.03. This document is up-issued to contain updated

screen captures.

October 2007

Standard 01.02. This document is up-issued to contain fixes for

configuring Mobile Communication Gateway 3100 addresses and

revised Outgoing Call Service DN requirements.

September 2007

Standard 01.01. This document is issued to support the Nortel

Mobile Communications 3100 Series Portfolio on Nortel

Communication Server 1000 Release 5.0.

Revision history

4

Contents

5

Contents

Revision history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

MCC 3100 features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

System and network requirements . . . . . . . . . . . . . . . . . . . . . 11

Network specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Cellular data plan use of MCC3100 for BlackBerry . . . . . 12

Server specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

MCC 3100 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Initial programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

System settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Personal preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Database backup and restore . . . . . . . . . . . . . . . . . . . . . . . . 23

Backing up the database . . . . . . . . . . . . . . . . . . . . . . . . . 23

Restoring the database . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Starting and exiting the MCC 3100 application . . . . . . . . . . . 25

Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Hiding the MCC 3100 application . . . . . . . . . . . . . . . . . . . . . . 26

Overview of the main screen . . . . . . . . . . . . . . . . . . . . . . . . . 26

Status panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Recent link and preview panel . . . . . . . . . . . . . . . . . . . . . 28

Contents

6

Friends link and preview panel . . . . . . . . . . . . . . . . . . . . . 28

Groups link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Corp Dir link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Device AddressBook link . . . . . . . . . . . . . . . . . . . . . . . . . 28

Navigating screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Accessing screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Accessing preview panels . . . . . . . . . . . . . . . . . . . . . . . . 29

Shortcut Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Advanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Friends . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Adding a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Importing a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Editing a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Deleting a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Searching the corporate directory . . . . . . . . . . . . . . . . . . . . . 42

Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Calling a friend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Calling from your extension . . . . . . . . . . . . . . . . . . . . . . . 45

Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Advanced calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Adding a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Adding friends to a group . . . . . . . . . . . . . . . . . . . . . . . . . 50

Managing friends in a group . . . . . . . . . . . . . . . . . . . . . . . 51

Managing a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Placing and managing group calls . . . . . . . . . . . . . . . . . . 53

Notification profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Logging Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Contents

7

Viewing entries on the main screen . . . . . . . . . . . . . . . . . 58

Viewing entries on the Logs screen . . . . . . . . . . . . . . . . . 59

Sorting entries on the Logs screen . . . . . . . . . . . . . . . . . 61

Deleting entries in the Logs screen . . . . . . . . . . . . . . . . . 61

Managing voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Installing the MCC 3100 for BlackBerry software . . . . . . . . . . 65

Upgrading the MCC 3100 for BlackBerry software . . . . . . . . . 68

Uninstalling the MCC 3100 for BlackBerry software . . . . . . . . 70

Uninstalling the database . . . . . . . . . . . . . . . . . . . . . . . . . 70

Uninstalling the MCC 3100 application

using the Desktop Manager . . . . . . . . . . . . . . . . . . . . . . . 70

Uninstalling the MCC 3100 application

using the BlackBerry . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Contents

8

Introduction

9

Introduction

This section contains the following topics:

• “MCC 3100 features” on page 9

• “Before you begin” on page 10

• "System and network requirements" on page 11

• "About this guide" on page 14

MCC 3100 features

The Nortel Mobile Communication Client 3100 (MCC 3100) for

BlackBerry application allows you to achieve real-time communication

with the Nortel Mobile Communication Gateway 3100 (MCG 3100) and

Nortel Communication Server 1000 (CS 1000). MCC 3100 extends the

enterprise collaboration functionality to a BlackBerry mobile device using

a data (Internet) connection over the cellular network.

With MCC 3100, you can perform the following tasks:

• Manage your friends using the MCC local directory and the

BlackBerry address book.

• Search for friends in the Corporate Directory and in the MCC 3100

local directory.

• Use the logs to view your most recent incoming and outgoing calls,

voice mail indicator, and system events.

• Receive a message waiting indication (MWI) when you receive a new

voice mail message.

• Create a group containing multiple friends and then initiate an ad hoc

conference call to the group members.

• Redirect your incoming calls to alternative contact locations (for

example, office, home, other).

• Associate a single number with all of your outbound calls.

Introduction

10

• Use the following call modes:

— Direct Outbound: This is the basic mode. You can initiate calls

directly from your BlackBerry to other parties by dialing or

selecting friends to call. This direct mode uses an Outgoing Call

Service DN to access the MCG 3100 in the enterprise.The

MCG 3100 then dials the number entered in the MCC 3100 using

the enterprise dial plan.

— Call-me-First: This is a call option in the advanced call mode, and

you can choose many other advanced calling options (for

example, outgoing prefix, calling locations). Call-me-First calls

take two steps to complete. First, the MCG 3100 calls you at a

chosen location. After you answer, the MCG 3100 initiates the

call by calling the number you entered in the MCC 3100 using the

enterprise dial plan.

• For more information, see “Call modes” on page 44

Note: You must configure your Outgoing Call Service DN in the

MCC 3100 settings before you can use the Direct Outbound call

mode. Your system administrator provides the Outgoing Call Service

DN to allow direct MCC 3100 calling from your BlackBerry.

For more information, see “Initial programming” on page 15

Before you begin

Before you install the MCC 3100 application, complete the following

checklist:

• Install the BlackBerry Desktop Manager 4.2 software and ensure it is

working properly.

• Connect a USB cable to both your computer and your BlackBerry.

• Become familiar with navigation and data entry methods for your

BlackBerry.

• Ensure that the corporate network connects to a CS 1000 and to an

MCG 3100.

Introduction

11

System and network requirements

The MCC 3100 for BlackBerry has the following system requirements.

Important Notice:

Users are advised to select / use headsets which are designed to reduce

excessive sound pressure levels or acoustic shocks. Users should check

that their headsets do meet their respective National or International

Acoustic and Safety requirements.

Table 1: System requirements

Hardware and

software

Type

Operating system Research in Motion BlackBerry operating

system., V4 and greater.

Memory Minimum of 20 MB of Flash memory on your

BlackBerry.

RIM BlackBerry RIM BlackBerry 7100

RIM BlackBerry Pearl 8100 series

RIM BlackBerry 8700 series

RIM BlackBerry 8800 series

Battery Charged battery in your BlackBerry.

Other hardware A desktop or laptop PC with a USB port.

A USB connection cable.

Other software BlackBerry Desktop Manager software

4.2.2.14 or greater installed on your desktop

or laptop PC (to transfer the files to the

BlackBerry).

Introduction

12

A zipped file contains the MCC 3100 software and documentation. Extract

the contents of this file to a folder on your computer before you install the

software.

The zip file contains the following files:

• MCC3100-BB.alx

• MCC3100-BB.cod

• MCC3100_extension_impl.cod

• MCC3100_extension_interface.cod

• MCC3100Starter-BB.alx

• MCC3100Starter-BB.cod

For installation information, see “Software installation” on page 65

Network specifications

You must meet the following network specifications:

• Cellular network subscription

• Cellular Internet access (for example, GPRS, EDGE, CDMA 1xRTT,

or EVDO)

Cellular data plan use of MCC3100 for BlackBerry

“Cellular data plan usage” on page 12 shows the approximate data usage

for various MCC3100 functions.

Table 2: Cellular data plan usage

Command Bytes (Approximate)

Login 1000

Logout 900

Call screening mode change 800

Incoming call notification 800

Incoming call answer 900

Introduction

13

Sample Calculation

Using the following assumption for a MCC3100 user:

— 5 logon or logout attempts per day.

— 3 calls per hour (2 inbound, 1 outbound) within an 8 hour

workday.

— 5 message waiting indicator updates per day

The following calculation shows data usage per month, assuming 20 work

days per month:

Logon and logout attempts

((5 * 1000) + (5 * 900)) * 20 = 190 000 Bytes

3 calls per hour (2 inbound, 1 outbound) during an 8 hour day

((2 * 800) + (2 * 900) + 1000) * 8 * 20 = 704 000 Bytes

5 message waiting indicator updates

500 * 20 = 10 000 Bytes

Client polling (every 90 seconds or 40 an hour)

40 * 700 * 24 hours * 30 days = 20 160 000 Bytes

The sum of cellular data use per month is:

190 000 + 704 000 + 10 000 + 20 160 000 = 21 064 000 Bytes.

Outgoing call (Call-me-first) 1000

Outgoing call (Direct) 1000

MWI Update 500

Client polling (every 90 seconds) 700

Table 2: Cellular data plan usage

Command Bytes (Approximate)

Introduction

14

Server specification

The corporate network requires a minimum of one CS 1000 to support

MCC 3100.

The corporate network must have an MCG 3100 to deploy MCC 3100 for

BlackBerry. Dedicated commercial off the shelf (COTS) server platforms

support the MCG 3100 software.

For MCG 3100 installation information, see Nortel Mobile Communication

Gateway 3100 Installation Guide (NN42030-300)

About this guide

This guide is for users of the MCC 3100 for BlackBerry.

Related publications

The following publications relate to the MCC 3100 for BlackBerry:

• Nortel Mobile Communication Client 3100 for BlackBerry Quick

Reference Card (NN42030-105)

• Nortel Mobile Communication 3100 Series Planning and Engineering

Guide (NN42030-200)

• Nortel Mobile Communication Gateway 3100 Installation Guide

(NN42030-300)

• Nortel Mobile Communication Gateway 3100 Release Notes

(NN42030-403)

• Nortel Mobile Communication Gateway 3100 Administration Guide

(NN42030-600)

MCC 3100 configuration

15

MCC 3100 configuration

This section contains the following topics:

• “Initial programming” on page 15

• "System settings" on page 17

• "Personal preferences" on page 19

• "Call settings" on page 22

• “Database backup and restore” on page 23

Initial programming

The first time you start the Mobile Communication Client 3100 (MCC

3100) after you install it on your BlackBerry, you must program the

following parameters provided by your system administrator:

• your account username and extension

• your account password

• the Mobile Communication Gateway 3100 (MCG 3100) IP address

• your Outgoing Call Service Directory Number (DN)

• your BlackBerry telephone number

The next time you start MCC 3100, you automatically log on to the

network.

Configuring initial BlackBerry parameters

1. Obtain your user name, password, Mobile Communication Gateway

IP address, Outgoing Call Service DN, and BlackBerry telephone

number from your system administrator.

2. Start the MCC 3100 application. See “Starting and exiting the MCC

3100 application” on page 25.

The System Settings screen appears. See "System Settings" on

page 16.

MCC 3100 configuration

16

Figure 1: System Settings

Note: If the Main screen appears, then your basic settings are

already programmed, and you can start using the application.

3. In the Username field, enter the user name provided by your system

administrator.

4. In the Password field, enter the password provided by your system

administrator.

5. In the Primary MCG3100 Address field, enter the IP address or

domain name and port of the Mobile Communication Gateway

provided by your system administrator. For example,

47.11.210.11:8080 or mcg3100.nortel.com:8080.

6. In the Outgoing Call Service DN field, enter the Outgoing Call Service

DN number provided by your system administrator.

7. From the menu, select Save.

8. From the menu, select Preferences.

The Preferences screen appears. See “Preferences” on page 17.

MCC 3100 configuration

17

Figure 2: Preferences

9. In the Mobile Contact: field, enter the cell telephone number for your

BlackBerry.

10. From the menu, select Save.

If you correctly enter the settings, you log on to the system and the

Main screen appears. See “Overview of the main screen” on page 26.

If you made an error, you are prompted to re-enter the settings.

Note: If the application requests an HTTP connection, use the

trackwheel to select allow this connection for all HTTP connections.

System settings

Use the System Settings screen to manage your connection to the

network. As a minimum, you must enter your user name, password,

Mobile Communication Gateway IP address, and Outgoing Call Service

DN on this screen. See “Initial programming” on page 15.

Nortel recommends that the Outgoing Call Service DN includes the

international access code (+) and your country code as part of the

number to facilitate roaming. For example +1 613 123 1111. See

“Outgoing Call Service DN structure” on page 18.

MCC 3100 configuration

18

Figure 3: Outgoing Call Service DN structure

Consult your system administrator to obtain your Outgoing Call Service

DN and other system settings.

Programming your system settings

1. Go to the Main or Preferences screen.

2. From the menu, select System Settings.

The System Settings screen appears. See “System Settings” on

page 16.

3. Complete the fields on the System Settings screen using the

information provided by your system administrator. Consult your

system administrator if you need assistance.

Table 3: System Settings screen fields

Field Settings

Username Enter your MCG 3100 user name.

Password Enter your MCG 3100 password.

Primary MCG3100

Address

Enter the IP address or domain name and port

of the primary MCG 3100.

For example, 47.11.210.11:8080 or

mcg3100.nortel.com:8080.

MCC 3100 configuration

19

4. From the menu, select Save.

You are logged on and the Main screen appears.

Personal preferences

Use the Preferences screen to enter personal information, such as your

name, contact, and call prefix settings. As a minimum, you must enter

Secondary MCG3100

Address

If present, enter the IP address or domain

name and port of the secondary MCG 3100.

For example, 47.11.210.11:8080 or

mcg3100.nortel.com:8080.

Voicemail DN/SIP

Address

Enter the number (SIP address) to access the

voice mail server.

Outgoing Call

Service DN

The Outgoing Call Service Directory Number

allows you to place calls directly from your

BlackBerry to other parties in Direct Outbound

mode.

To place calls in Direct Outbound mode, leave

your caller ID visible on the BlackBerry.

An Outgoing Call Service DN is mandatory to

support MCC 3100 call features.

Max number of

recent (1 -10)

Specify the number of recent incoming and

outgoing calls that appear in the recent

window of the MCC 3100. You can choose

from a range of 1 to 10 items (default is 3).

No. of Visible Entries

in Friends Popup (1 -

50)

Specify the number of friends that display in

the Friends preview page of the MCC 3100.

You can choose from a range of 1 to 50 items

(default is 7).

Table 3: System Settings screen fields

Field Settings

MCC 3100 configuration

20

your mobile telephone number on this screen after you perform the steps

in “Initial programming” on page 15.

Programming your personal preferences

1. Go to the Main or System Settings screen.

2. From the menu, select Preferences.

The Preferences screen appears. See “Preferences” on page 17.

3. Complete the fields on the Preferences screen using the information

in the following table as a guide.

Table 4: Preferences screen fields

Field Settings

First Name Enter your first name.

Last Name Enter your last name.

Display Name Enter the name that serves as your unique

identifier on the MCC 3100. This name

displays in the status bar of the main screen.

Mobile Contact Enter your BlackBerry telephone number. If

your BlackBerry operates with RIM OS 4.1 or

greater, your BlackBerry populates this field

automatically.

Your phone number must be configured.

This is your default contact location. You can

select other contact locations when you place

an Advanced Call.

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Avaya Mobile Communication Client 3100 for BlackBerry User guide

Avaya Mobile Communication Client 3100 for BlackBerry User guide

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