Multitech MultiVOIP MVP810-SS User manual

MultiVOIP

®

Voice/Fax over IP Gateways

MVP210/410/810

MVP210/410/810-SS

MVP210/410/810-FX

User Guide

2 MultiVOIP® Voice/Fax over IP Gateways

User Guide

S000383E

Analog MultiVOIP Units (Models MVP210, MVP410, MVP810)

(Models MVP210-SS, MVP410-SS, MVP810-SS)

(Models MVP210-FX, MVP410-FX, MVP810-FX)

Upgrade Unit (Model MVP428)

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All

rights reserved.

Multi-Tech Systems, Inc. makes no representations or warranty with respect to the contents hereof and specifically disclaims any implied

warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this

publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any

person or organization of such revisions or changes. Check Multi-Tech’s Web site for current versions of our product documentation.

Record of Revisions

Revision Date Description

A 09/26/05 Doc re-organization. Follows S000249K. Describes 6.08 software release.

B 04/25/07 Update tech support contact list & revise warranty.

C 02/18/08 Format revision and software version x.11 update. Add SS & FX series.

D 04/21/09 Temperature change, remove outdated sections.

E 09/14/2011 Removed references to product CD

Patents

This Product is covered by one or more of the following U.S. Patent Numbers: 6151333, 5757801, 5682386, 5.301.274; 5.309.562;

5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending.

Trademark

Registered trademarks of Multi-Tech Systems, Inc. are MultiVOIP, Multi-Tech, and the Multi-Tech logo. Windows is a registered

trademark of Microsoft.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717

Fax: 763-785-9874

http://www.multitech.com

Technical Support

Country By Email By Phone

Europe, Middle East, Africa: [email protected]

(44) 118 959 7774

U.S., Canada, all others: [email protected] (800) 972-2439 or (763) 717-5863

Warranty

Please visit www.multitech.com for warranty information for your product.

MultiVOIP® Voice/Fax over IP Gateways 3

Contents

Chapter 1 – Product Overview .......................................................................................................................... 6

Feature Comparison Table ............................................................................................................................................ 6

Interfaces to Help You Use the MultiVOIP .................................................................................................................... 7

Overview of Front Panel LEDs ....................................................................................................................................... 7

Computer Requirements ........................................................................................................................................... 8

Specifications ............................................................................................................................................................ 9

Chapter 2 – Installing and Cabling the MultiVOIP ........................................................................................... 10

Safety Warnings ...................................................................................................................................................... 10

Lithium Battery Caution .............................................................................................................................................. 10

Safety Warnings Telecom ............................................................................................................................................ 10

Unpacking Your MultiVOIP ...................................................................................................................................... 10

MVP210 models content list ....................................................................................................................................... 10

MVP410/810 models content list ................................................................................................................................ 11

Mounting MVP410 and MVP810 in Racks ................................................................................................................ 11

Safety Recommendations for Rack Installations ......................................................................................................... 11

Installing into 19-Inch Rack.......................................................................................................................................... 11

Connecting the MVP210 to LAN and Telephone Equipment ..................................................................................... 12

Connecting MultiVOIP to LAN and Telephone Equipment (MVP-410/810) ................................................................ 15

Chapter 3 – Installing Software ...................................................................................................................... 18

Installing MultiVOIP Software ................................................................................................................................. 18

Configuring for VOIP Communications ..................................................................................................................... 21

Setting IP Address ........................................................................................................................................................ 22

Setting Voice/Fax Parameters ..................................................................................................................................... 24

Setting Interface Parameters ....................................................................................................................................... 26

Setting Call Signaling ................................................................................................................................................... 29

Setting the Region or Country ..................................................................................................................................... 31

Defining the Phone Book ............................................................................................................................................. 32

Saving Your Settings and Rebooting ............................................................................................................................ 33

Chapter 4 – Configuring Your MultiVOIP ........................................................................................................ 34

Software Categories Covered in This Chapter .......................................................................................................... 34

Navigating the Software .......................................................................................................................................... 35

Using the Web Browser Interface ............................................................................................................................ 35

Setting up the Web Browser interface (Optional) ....................................................................................................... 35

Configuration Information Checklist ........................................................................................................................ 36

Setting Ethernet/IP ...................................................................................................................................................... 37

Setting Voice/Fax Parameters ..................................................................................................................................... 40

Contents

4 MultiVOIP® Voice/Fax over IP Gateways

Configuring Interface Parameters ............................................................................................................................... 45

Call Signaling ................................................................................................................................................................ 58

Configuring SNMP ....................................................................................................................................................... 67

Configuring Regional Parameters ................................................................................................................................ 68

Configuring SMTP Parameters ..................................................................................................................................... 72

RADIUS ......................................................................................................................................................................... 75

Logs/Traces ................................................................................................................... ............................................... 77

NAT Traversal .............................................................................................................................................................. 78

Supplementary Services .............................................................................................................................................. 79

Save Settings ................................................................................................................................................................ 82

Connection .................................................................................................................................................................. 82

Troubleshooting Software Issues ................................................................................................................................ 83

Chapter 5 – Configuring the Phone Book ........................................................................................................ 84

Identify Remote VOIP Site to Call ............................................................................................................................ 84

Identify VOIP Protocol to be Used ........................................................................................................................... 84

Initially Configuring the Phonebook ........................................................................................................................ 85

Before You Begin ......................................................................................................................................................... 85

Configuring the Outbound Phonebook ....................................................................................................................... 85

Configuring the Inbound Phonebook .......................................................................................................................... 87

Phone Book Descriptions ........................................................................................................................................ 88

Outbound Phone Book/List Entries ............................................................................................................................. 88

Inbound Phone Book/List Entries ................................................................................................................................ 93

Phone Book Save and Reboot ..................................................................................................................................... 96

Phonebook Examples .............................................................................................................................................. 97

North America ............................................................................................................................................................. 97

Europe ....................................................................................................................................................................... 100

Variations of Caller ID ........................................................................................................................................... 106

Chapter 6 – Using the Software .................................................................................................................... 109

Statistics Section ................................................................................................................................................... 111

Call Progress .............................................................................................................................................................. 111

Logs ............................................................................................................................................................................ 113

IP Statistics ................................................................................................................................................................. 116

Link Management ...................................................................................................................................................... 118

Registered Gateway Details ....................................................................................................................................... 119

Servers ....................................................................................................................................................................... 120

Advanced ................................................................................................................................................................... 123

MultiVOIP Program Menu Items ........................................................................................................................... 124

Updating Firmware .................................................................................................................................................... 125

Contents

MultiVOIP® Voice/Fax over IP Gateways 5

Implementing a Software Upgrade ........................................................................................................................... 126

Downloading IFM Firmware ...................................................................................................................................... 129

Setting and Downloading User Defaults .................................................................................................................... 131

Setting a Password .................................................................................................................................................... 132

Upgrading Software ................................................................................................................................................... 134

FTP Server File Transfers (“Downloads”) ................................................................................................................ 135

Web Browser Interface ......................................................................................................................................... 140

Setting Up SysLog Server Functions ....................................................................................................................... 142

Appendix A – Cable Pin-Outs ........................................................................................................................ 143

Command Cable .................................................................................................................................................... 143

Ethernet Connector ............................................................................................................................................... 143

Voice/Fax Channel Connectors .............................................................................................................................. 144

Appendix B – TCP/UDP Port Assignments ..................................................................................................... 145

Well Known Port Numbers .................................................................................................................................... 145

Port Number Assignment List ................................................................................................................................ 145

Appendix C – Installing an MVP428 Upgrade Card ........................................................................................ 146

Procedure Overview .................................................................................................................................................. 146

Installing the Card ...................................................................................................................................................... 146

Appendix D – Regulatory Information .......................................................................................................... 149

EMC, Safety, and R&TTE Directive Compliance ...................................................................................................... 149

FCC Part 15 Class A Statement ............................................................................................................................... 149

Industry Canada .................................................................................................................................................... 149

Canadian Limitations Notice .................................................................................................................................. 149

Appendix E – Waste Electrical and Electronic Equipment (WEEE) Statement ................................................ 151

Appendix F – C-ROHS

HT/TS Substance Concentration ................................................................................. 152

Index ............................................................................................................................................................ 153

6 MultiVOIP® Voice/Fax over IP Gateways

Chapter 1 – Product Overview

The MultiVOIP gateways, MVP210, MVP410, and MVP810 provide toll-free voice and fax communications over

the Internet or an Intranet. By integrating voice and fax into your existing data network, you can substantially

save on inter-office long distance toll charges. MultiVOIP gateways connect directly to phones, fax machines, key

systems, PSTN lines, or a PBX to provide real-time, toll-quality voice connections to any office on your VOIP

network. The –SS series models only support the SIP protocol through the FXS/FXO interface with SIP

survivability as well.

An illustration of the MVP410/810 chassis follows.

An illustration of the MVP210 chassis follows

The MultiVOIP model MVP210 is a two-channel unit, the model MVP410 is a four-channel, and the MVP810 is an

eight-channel unit. All of these units have a 10/100Mbps Ethernet interface and a command port for

configuration. The MVP428 is an expansion circuit card for the four-channel MVP410 that turns it into an eight-

channel MVP810.

These MultiVOIPs inter-operate with a telephone switch or PBX, acting as a switching device that directs voice

and fax calls over an IP network. The MultiVOIPs have “phonebooks,” directories that determine to who calls

may be made and the sequences that must be used to complete calls through the MultiVOIP. The phonebooks

allow the phone user to interact with the VOIP system just as they would with an ordinary PBX or telco switch.

When the phonebooks are set, special dialing sequences are minimized or eliminated altogether. Once the call

destination is determined, the phonebook settings determine whether the destination VOIP unit must strip off

or add dialing digits to make the call appear at its destination to be a local call.

Feature Comparison Table

The table that follows describes differences between the models.

MultiVOIP

®

MultiVOIP

®

-SS MultiVOIP

®

-FX

H.323

●

SPP

●

SIP

● ● ●

SIP Survivability

●

DID

●

E&M

●

FXS/FXO

● ● ●

Chapter 1 – Product Overview

MultiVOIP® Voice/Fax over IP Gateways 7

Interfaces to Help You Use the MultiVOIP

Two interfaces help you use your MultiVOIP:

● A web interface

● Windows software interface

The web interface and the Windows interface share content and organizational attributes. However, each

interface has different logging capabilities.

Overview of Front Panel LEDs

Eight sets of channel-operation LEDs appear on both the MVP410 and MVP810 models. However, on the

MVP410, only the lower four sets of channel-operation LEDs are functional. On the MVP810, all eight sets are

functional.

An illustration of the MVP410/810 LEDs follows.

The MVP210 models have the general-operation indicator LEDs and two sets of channel-operation LEDs. An

illustration of the MVP210 LEDs follows.

Front Panel LED Definitions

LED Description

General Operation LEDs (one set on each MultiVOIP model)

Power Indicates presence of power

Boot

After power up, the Boot LED is on briefly while the MultiVOIP is booting. It lights whenever the MultiVOIP is

booting or downloading a setup configuration data set

Ethernet

FDX. LED indicates whether Ethernet connection is half-duplex or full-duplex (FDX) and, in half-duplex mode,

indicates occurrence of data collisions. LED is on constantly for full-duplex mode; LED is off constantly for half-

duplex mode. When operating in half-duplex mode, the LED flashes during data collisions.

LNK. Link/Activity LED. This LED is lit if Ethernet connection has been made. It is off when the link is down (i.e.,

when no Ethernet connection exists). While link is up, this LED flashes off to indicate data activity.

Channel-Operation LEDs (one set for each channel)

XMT

Transmit. This indicator blinks when voice packets are being transmitted to the local area network.

RCV

Receive. This indicator blinks when voice packets are being received from the local area network.

XSG

Transmit Signal. This indicator lights when the FXS-configured channel is off-hook, the FXO-configured channel

is receiving a ring from the Telco, or the M lead is active on the E&M configured channel. That is, it lights when

the MultiVOIP is receiving a ring from the PBX.

RSG

Receive Signal. This indicator lights when the FXS-configured channel is ringing, the FXO-configured channel

has taken the line off-hook, or the E lead is active on the E&M-configured channel.

Chapter 1 – Product Overview

8 MultiVOIP® Voice/Fax over IP Gateways

Computer Requirements

The computer on which the MultiVOIP’s configuration program is installed must meet these requirements:

● IBM-compatible PC with MS Windows operating system

● Have an available COM port for connection to the MultiVOIP

The computer does not need to be connected to the MultiVOIP permanently. It only needs to be connected

when local configuration and monitoring are done. You can perform configuration and monitoring remotely

through the IP network.

Chapter 1 – Product Overview

MultiVOIP® Voice/Fax over IP Gateways 9

Specifications

MVP210 models MVP410 models MVP810 or MVP410 + 428

Operating Voltage/Current

External transformer: 3A

@5V

100-240 VAC

1.2 - 0.6 A

100-240 VAC

1.2 - 0.6 A

Mains Frequencies 50/60 Hz 50/60 Hz 50/60 Hz

Power Consumption 19 watts 29 watts 46 watts

Mechanical Dimensions

1.4” H

6.2” W x

9” D x

----------------

3.6cm H

15.8cm W x

22.9cm D x

1.75” H x

17.4” W x

8.5” D

-----------------

4.5cm H x

44.2 cm W x

21.6 cm D

1.75” H x

17.4” W x

8.5” D

-----------------

4.5cm H x

44.2 cm W x

21.6 cm D

Weight

1.8lbs (.82kg)

2.6lbs (1.17kg)

with transformer

7.1 lbs

(3.2 kg)

7.7 lbs.

(3.5 kg)

Ambient temperature range

Maximum

: 40 degrees Celsius (104 degrees Fahrenheit) @ 20-90% non-

condensing relative humidity.

Minimum

: 0 degrees Celsius (32 degrees Fahrenheit).

Warranty 2 years

10 MultiVOIP® Voice/Fax over IP Gateways

Chapter 2 – Installing and Cabling the

MultiVOIP

The MVP210 MultiVOIP models are tabletop units. The MVP410 and MVP810 MultiVOIPs are heavier units. As

such two or more people need to install these units into racks. Read the safety notices before beginning

installation.

Safety Warnings

Lithium Battery Caution

A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The

battery has an estimated life expectancy of ten years. When the battery starts to weaken, the date and time

may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for replacement.

Warning:

There is danger of explosion if the battery is incorrectly replaced.

Safety Warnings Telecom

1. Never install telephone wiring during a lightning storm.

2. Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.

3. This product is to be used with UL and UL listed computers.

4. Never touch un-insulated telephone wires or terminals unless the telephone line has been disconnected at

the network interface.

5. Use caution when installing or modifying telephone lines.

6. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk

of electrical shock from lightning.

7. Do not use a telephone in the vicinity of a gas leak.

8. To reduce the risk of fire, use only a UL-listed 26 AWG or larger telecommunication line cord.

Unpacking Your MultiVOIP

When unpacking your MultiVOIP, check the package’s contents. The contents can differ according to model. If

any items are missing, contact Multi-Tech Technical Support.

MVP210 models content list

● MVP210

● DB9 to RJ45 cable

● Power transformer

● Power cord

● Printed cabling guide

Chapter 2 – Installing and Cabling the MultiVOIP

MultiVOIP® Voice/Fax over IP Gateways 11

MVP410/810 models content list

● MVP410 or MVP810

● DB9 to DB25 cable

● Mounting brackets and screws

● Power cord

● Printed Cabling Guide

Mounting MVP410 and MVP810 in Racks

You can mount the MultiVOIPs in an industry-standard EIA 19-inch rack enclosure.

Safety Recommendations for Rack Installations

Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended

installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment

or place other equipment directly on top of the unit. If installing the unit in a closed or multi-unit enclosure,

ensure adequate airflow within the rack so that the maximum recommended ambient temperature is not

exceeded. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded

when mounted within a rack. If a power strip is used, ensure that the power strip provides adequate grounding

of the attached apparatus.

When mounting the equipment in the rack, make sure mechanical loading is even to avoid a hazardous

condition. The rack used should safely support the combined weight of all the equipment it supports.

Ensure that the mains supply circuit is capable of handling the load of the equipment. See the power label on the

equipment for load requirements (full specifications for MultiVOIP models are presented in chapter 1 of this manual).

This equipment should only be installed by properly qualified service personnel. Only connect like circuits - connect SELV

(Secondary Extra Low Voltage) circuits to SELV circuits and TN (Telecommunications Network) circuits to TN circuits.

Installing into 19-Inch Rack

Attaching the MultiVOIP to a rack-rail of an EIA 19-inch rack enclosure requires two people.

You must attach the brackets to the MultiVOIP chassis with the screws provided, as shown the first figure that

follows, and then secure unit to rack rails by the brackets, as shown in the second figure that follows. Because

equipment racks vary, screws for rack-rail mounting are not provided. Follow the instructions of the rack

manufacturer and use screws that fit.

1. Position the right rack-mounting bracket on the MultiVOIP using the two vertical mounting screw holes.

2. Secure the bracket to the MultiVOIP using the two screws provided.

3. Position the left rack-mounting bracket on the MultiVOIP using the two vertical mounting screw holes.

4. Secure the bracket to the MultiVOIP using the two screws provided.

5. Remove feet (4) from the MultiVOIP unit.

6. Mount the MultiVOIP in the rack enclosure. Use the rack manufacture’s mounting procedure to do so.

Chapter 2 – Installing and Cabling the MultiVOIP

12 MultiVOIP® Voice/Fax over IP Gateways

Connecting the MVP210 to LAN and Telephone Equipment

To connect the MultiVOIP unit to your LAN and telephone equipment:

1. Connect the power cord supplied with your MultiVOIP to the power connector on the back of the MultiVOIP

and to a live AC outlet as shown in the figure that follows.

Note: The –SS and –FX models do not have the E&M jacks as shown.

2. Connect the MultiVOIP to a PC by using a RJ-45 (male) to DB-9 (female) cable. Plug the RJ-45 end of the

cable into the Command port of the MultiVOIP and the other end into the PC serial port.

3. Connect a network cable to the ETHERNET 10/100 connector on the back of the MultiVOIP. Connect the

other end of the cable to your network.

a. For an FXS or FXO connection (-SS and -FX series).

(FXS Examples: analog phone, fax machine |

FXO Examples: PBX extension, POTS line from telco central office)

Connect one end of an RJ-11 phone cord to the Channel 1 FXS/FXO connector on the back of the

MultiVOIP. Connect the other end to the device or phone jack.

b. For an E&M connection.

(E&M Example: trunk line from telephone switch)

Connect one end of an RJ-45 phone cord to the Channel 1 E&M connector on the back of the MultiVOIP.

Connect the other end to the trunk line.

Verify that the E&M Type in the E&M Options group of the Interface dialog box is the same as the E&M

trunk type supported by the telephone switch. See Appendix B for an E&M cabling pin-out.

Chapter 2 – Installing and Cabling the MultiVOIP

MultiVOIP® Voice/Fax over IP Gateways 13

c. For a DID connection.

(DID Example: DID fax system or DID voice phone lines)

Connect one end of an RJ-11 phone cord to the Channel 1 FXS/FXO connector on the back of the

MultiVOIP. Connect the other end to the DID jack.

Note: DID lines are polarity sensitive. If the DID line rings busy consistently during testing, you need to

reverse the polarity of one end of the connector (swap the wires to the two middle pins of one RJ-11

connector).

4. Repeat the above step to connect the remaining telephone equipment to the second channel on your

MultiVOIP.

5. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when

mounted within a rack. This can be accomplished by connecting a grounding wire between the chassis and a

metallic object that provides an electrical ground.

6. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait

for the BOOT LED on the MultiVOIP to go off before proceeding. This may take a few minutes.

7. Install the MultiVOIP software, as described in a later chapter in this guide.

Chapter 2 – Installing and Cabling the MultiVOIP

14 MultiVOIP® Voice/Fax over IP Gateways

For DID channels only

For any channel on which you are using the DID interface type, you must change the jumper on the MultiVOIP

circuit card. DID is not supported on the –SS or –FX models.

1. Disconnect power. Unplug the AC power cord from the wall outlet or from the receptacle on the MultiVOIP

unit.

2. Using a #1 Phillips driver, remove the screw (at bottom of unit, near the back-cover end) that attaches the

main circuit card to the chassis of the MVP210.

3. Pull the main circuit card out about half way.

4. Identify the channels on which the DID interface is used.

5. Position the jumper for each DID channel so that it does not connect the two jumper posts. For DID

operation of a VOIP channel, the MultiVOIP works properly if you simply remove the jumper altogether, but

that is inadvisable because the jumper might be needed later if a different telephony interface is used for

that VOIP channel.

6. Slide the main circuit card back into the MultiVOIP chassis and replace the screw at the bottom of the unit.

J3

J7

J9J5

J11

FB3

LED2

R72

J1

S1 0

R 113

R11 4

LED12

J15

LED7

LED11 LED10

LED14

LE D 5 LE D 3 LED1

R58 R2R57

LED6 LE D4LE D 9

R56

R74

R205

LED13

R55

LE D 8

Ch1

Ch2

Ch 2 Jumper

Block

MVP210 Circuit Board

JP1

JP8

as configured

for DID Interface

as shipped,

for non-DID interfaces

Ch 1 Jumper

Block

JP 7

JP 4

as configured

for DID Interface

P7

Chapter 2 – Installing and Cabling the MultiVOIP

MultiVOIP® Voice/Fax over IP Gateways 15

Connecting MultiVOIP to LAN and Telephone Equipment

(MVP-410/810)

To connect the MultiVOIP to your LAN and telephone equipment.:

1. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the

back of the MultiVOIP as shown at top right in the figure that follows. The E&M jacks are not present on the

–SS and –FX models.

2. Connect the MultiVOIP to a PC by using a DB-25 (male) to DB-9 (female) cable. Plug the DB-25 end of the

cable into the Command port of the MultiVOIP and the other end into the PC serial port.

3. Connect a network cable to the ETHERNET 10BASET connector on the back of the MultiVOIP. Connect the

other end of the cable to your network.

a. For an FXS or FXO connection (-SS and -FX series).

(FXS Examples: analog phone, fax machine |

FXO Examples: PBX extension, POTS line from central office.)

Connect one end of an RJ-11 phone cord to the Channel 1 FXS/FXO connector on the back of the

MultiVOIP. Connect the other end to the device or phone jack.

b. For an E&M connection.

(E&M Example: trunk line from telephone switch.)

Connect one end of an RJ-45 phone cord to the Channel 1 E&M connector on the back of the MultiVOIP.

Connect the other end to the trunk line.

Verify that the E&M Type in the E&M Options group of the Interface dialog box is the same as the E&M

trunk type supported by the telephone switch. See Appendix B for an E&M cabling pin-out.

Ethernet Connection

C om m an d P or t Con n ec ti on

COMMAND

10 BASET

E& M FX S/FXO E&M FXS/FXO

E &M FXS /FXO E&M FXS/FXO

E&M

FXO

PSTN

E&M FXS/FXO

FXS

E&M FXS/FXO E&M FXS /FXO E&M FXS/FXO E&M FXS/FXO

Voice/Fax Channel Connections

Channels 1-4 Bottom MVP410/810

Channels 5-8 Top MVP810 Only

COMMAND

MODEM

ETH ERN ET

Command Modem connector

for remote configuration

Chapter 2 – Installing and Cabling the MultiVOIP

16 MultiVOIP® Voice/Fax over IP Gateways

c. For a DID connection.

(DID Examples: DID fax system or DID voice phone lines.)

Connect one end of an RJ-11 phone cord to the Channel 1 FXS/FXO connector on the back of the

MultiVOIP. Connect the other end to the DID jack.

Note: DID lines are polarity sensitive. If, during testing, the DID line rings busy consistently, you need to

reverse the polarity of one end of the connector (swap the connections of the wires to the two middle

pins of one RJ-11 connector).

4. Repeat step 3 to connect the remaining telephone equipment to each channel on your MultiVOIP. Although

a MultiVOIP’s channels are often all configured identically, each channel is individually configurable. So, for

example, some channels of a MultiVOIP might use the FXO interface and others the FXS; some might use the

DID interface and others E&M, etc.

5. If you intend to configure the MultiVOIP remotely using the MultiVOIP Windows interface, connect an

RJ-11 phone cable between the Command Modem connector (not available on the –SS or –FX series) and a

receptacle served by a telco POTS line. See the first figure that follows.

6. The Command Modem is built into the MVP410 and 810 units only. To configure the MultiVOIP remotely

using its Windows interface, you must call into the MultiVOIP’s Command Modem. Once a connection is

made, the configuration process is identical to local configuration with the Windows interface.

7. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when

mounted within a rack. You can do this by connecting a grounding wire between the chassis grounding

screw and a metallic object that provides an electrical ground.

8. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait

for the Boot LED on the MultiVOIP to go off before proceeding. This may take a few minutes.

9. Go to Chapter 3 to load the MultiVOIP software.

For DID channels only

For any channel on which you are using the DID interface type, you must change the jumper on the MultiVOIP

circuit card. DID is not supported on the –SS or –FX models.

1. Disconnect power. Unplug the AC power cord from the wall outlet or from the receptacle on the MultiVOIP

unit.

2. Using a #1 Phillips driver, remove the three screws (at back of unit) that attach the main circuit card to the

chassis of the MultiVOIP.

COMMAND

10 BASET

E&M FXS/FXO

E&M FXS/FXO E&M FXS/FXO

E&M FXS/FXO

E&M FXS/FXO E&M FXS/FXO

COMMAND

MODEM

Telco POTS Line

Grounding Screw

ETHERNET

Command Modem connector

for remote configuration

MVP-410/810

Rear Panel

Chapter 2 – Installing and Cabling the MultiVOIP

MultiVOIP® Voice/Fax over IP Gateways 17

3. Pull the main circuit card out about 5 inches (the power connection to the board prevents it from being

removed entirely from the chassis).

4. Identify the channels on which the DID interface is used.

5. Position the jumper for each DID channel so that it does not connect the two jumper posts. For DID

operation of a VOIP channel, the MultiVOIP works properly if you simply remove the jumper altogether, but

that is inadvisable because the jumper might be needed later if a different telephony interface is used for

that VOIP channel.

6. Slide the main circuit card back into the MultiVOIP chassis and replace the three screws.

18 MultiVOIP® Voice/Fax over IP Gateways

Chapter 3 – Installing Software

Setting up your MultiVOIP involves the following tasks:

1. Install the software onto the PC. This step is described in further detail in this chapter.

2. Set values for telephony and IP parameters appropriate for your system. This step is described in detail in

Chapter 4.

3. Define phone books that contain the dialing patterns for VOIP calls made to different locations. This step is

described in greater detail in Chapter 5.

Installing MultiVOIP Software

These installation steps do not present every screen or option in the installation. It is recommended that

someone familiar with Windows installs the software.

1. Download the firmware from the Multi-Tech website.

2. Ensure that your MultiVOIP is properly connected and that the power is turned on.

3. After you extract the downloaded firmware zip file, a setup.exe file appears. To start the installation

program, double-click this setup file.

4. The installation wizard starts. Click Next to continue.

5. The wizard steps you through the installation. The first pane asks you to select the destination for the

MultiVOIP software. Specify a location and click Next.

Chapter 3 – Installing Software

MultiVOIP® Voice/Fax over IP Gateways 19

6. Select a program folder location for the MultiVOIP software program icon. Click Next. Progress screens

appear while files are being copied.

Chapter 3 – Installing Software

20 MultiVOIP® Voice/Fax over IP Gateways

7. In the next wizard panel, select the COM port that the command PC uses when communicating with the

MultiVOIP unit.

After you install the software, you can re-set the COM port using the MultiVOIP Software. To do so, from the

sidebar menu, select Connection | Settings. Or use keyboard shortcut Ctrl + G.

Note: If the COM port setting made here conflicts with the actual COM port resources available in the

command PC, the “Error in Opencomm handle” message appears when the MultiVOIP program is launched.

If this occurs, you must reset the COM port.

8. A completion wizard panel appears.

Click Finish.

9. After you install the software, you are prompted to run the MultiVOIP software to configure the VOIP.

Software installation is now complete.

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Multitech MultiVOIP MVP810-SS, MULTIVOIP MVP-210, MULTIVOIP MVP-410, MULTIVOIP MVP-810, MultiVOIP MVP810-FX User manual

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