Use a KeypadLinc with an integrated dimmer to
install in place of an existing mechanical switch.
You can also use a transmit-only KeypadLinc, but
you’ll need a Fixture Relay Module (#2250/ 2251) to
control the load.
Problem
Keypad does not take
programming signals &
exits the Setup Mode.
Signals being received at the
KeypadLinc are too weak.
After selecting the button for programming, send
unit code 1 or 2, then send the addresses and/or
commands.
KeypadLinc signals are
not triggering all the
modules.
The signal strength at the
receiving modules is too
weak to work reliability.
1. Make sure the receiving module is not plugged
into a power strip or noise filter.
2. Other electrical devices near the receiver may be
absorbing the signal. Unplug them and test again.
You may need a filter on some devices to keep them
from absorbing the signals on the AC line.
3. Install a signal bridge or coupler-repeater (amplifier).
Keypad is sending ALL
LIGHTS ON to some non-lamp
modules.
Appliance modules and non-lamp modules will
ignore the ALL LIGHTS ON command. To control
these devices in groups, create a macro in your
home automation controller to send individual sig-
nals after ALL LIGHTS ON is received.
The selected button is part of
a “Group.”
When this happens, it does not affect the program-
ming of the button, but it can be distracting the first
few times. See page 15 for instructions on how to
remove buttons from a group.
After pressing a button,
the indicator light just
blinks & the load does
not respond.
The keypad is detecting an
PLC signals on the line.
The keypad is detecting elec-
trical noise.
To prevent signal collisions, the KeypadLinc will hold
off sending the signal until the line clears.
Look for sources of electrical noise. Turn off motor-
ized devices, dimmers, & fluorescent lights. When
the noise clears, the KeypadLinc will send the signal.
Buttons don’t light up
when PLC signals are
received by the
KeypadLinc.
The lights on the key-
pad do not match the
status of the load.
KeypadLinc is locked up
and not responding.
Keypad does not control
the load the original
wall switch controlled.
The button may be defined as
Non-Toggle.
The signal may not have been
strong enough.
The module has been con-
trolled locally or the connect-
ed load is malfunctioning.
Button is programmed for
Status and the receiver does
not have Status Request abili-
ty.
A glitch or surge in
the power line may have
caused the unit to lock up.
The KeypadLinc 12063 &
12064 are only transmitters.
They do not have any switch-
ing or load control circuitry.
Only buttons that are defined at “Toggle” will
respond to incoming signals. Group lights will not
respond to signals received.
Consider installing a signal bridge or coupler-
repeater to improve signal strength throughout the
house.
When modules are controlled locally, like turning off
a wall switch, it does not transmit out its status. The
KeypadLinc does not know that the module has been
controlled locally (turned on or off).
In the Toggle Mode, make sure after entering the
address you send a single ON or BRIGHT to tell the
KeypadLinc that the receiving module does not have
Status Request abilities.
Turn off the power to the KeypadLinc at the circuit
breaker for five seconds and turn it back on. If it is
still behaving strangely, enter the Setup Mode and
reset the KeypadLinc to the Factory Default settings.
Possible Cause
Solution
Button is defined Non-Toggle
& is waiting for unit codes 1
or 2.
Move the transmitter to a different outlet. Consider
installing a signal bridge or coupler-repeater.
When a button is select-
ed for programming
other buttons light up.
Troubleshooting & Technical Support
If these solutions have been tried, the manual has been reviewed and you still can-
not resolve an issue you’re having with the KeypadLinc;
• Search our on-line knowledge base at: http://smarthome.custhelp.com
• E-mail tech@smarthome.com
• Call our Technical Support Dept. at 949-221-9200
17
1207x-Jun2004web.qxd 6/16/2004 3:29 PM Page 17