Xip Porter & Soft receiver
Installation and setup
EN
English
FA01379-EN
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Pre-installation operations
Minimum system requirements
CPU Pentium 2GHz
Screen 1024x768
RAM 1GB
Disk 350MB available
OS Windows XP/VISTA/Win7
Required audio/video devices
Audio Microphone + speaker
Video Video camera (optional)
Required third-party software
Adobe Flash Player 10
Note: Make sure that your computer is set up so that it will not go into stand-by mode.
Settings: Internet Properties
From the “Settings” menu on your PC, locate and access the “LAN Settings” section; the “Local Area
Network (LAN) settings” window will be displayed.
If the use of a proxy server is enabled, click on the “Advanced” tab; the “Proxy Settings” window will
appear; under “Exceptions” or “No proxy for” add the class (subnetwork) of the server ET/SER-Xip (e.g.
192.168.1.*).
If the use of a proxy server is not enabled, no changes need to be made to the settings.
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Software installation and setup
Start software installation; follow the instructions that appear in the dialogue window; install the certificates in the “Trusted Root Certification Authorities” folder.
When the procedure is complete, a shortcut will be created on your desktop to launch the program quickly A.
Before launching the program, right click on the icon at the bottom right of the taskbar 2, and select “Setup” to access the application setup window.
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Network
In area 3, type in the IP address of the ET/SER Xip (the default port is “80”).
By enabling HTTPS 4, the communication between the client and server is
encrypted (this setting must be the same on the ETI/SERXip).
Note: this function is only available for certain types of system; normally it does
not need to be activated.
Devices
Select the audio and video sources to be used by the application from the lists.
It is important to test the microphone output volume on the system entry panels;
if the volume is too low, you may need to activate the boost.
Deactivate the microphone monitor to prevent unwanted reverberations through
the speakers.
Sounds
From the list F, select the event to which you want to associate one of the
available sounds, which can be displayed by pressing button G; press button 8
to listen to the selected sound.
Note: You can associate custom sounds to the events
(file type: wave PCM 16bit Signed LE, 8KHz).
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J
K
L
M
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Screen
9 Select the preferred image arrangement on the screen for picture-in-picture
setups.
J If there is a webcam at the porter’s desk, the image remains on the video even
when there is no conversation in progress.
K This enables the picture-in-picture box.
L The software window always remains in the foreground, in front of any other
program running.
M The program window maximises to the size of the computer screen.
Codec
Set the maximum bit rate supported by the network N.
The following boxes show the video and audio codecs used by the system.
Select codec H264 CIF in systems with PAL analogue video.
Select codec H264 QVGA in systems with NTSC analogue video.
Call options
This allows you to choose how many input lines are active.
By enabling only one incoming line, only one incoming call can be managed; for
the second incoming call the line will be busy.
With an incoming call, the porter can still make another call.
Starting the application
Start the application and enter the username and password assigned by the
system administrator.
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Type of problem and possible cause Possible solutions
The XIP-Porter application will not start
Problems related to usage or additional software
component rights
1- The Xip-Porter program must be run by an “Administrator”: the user
must have administrator rights or, from the executable Xip-Porter.exe
file properties, you must activate the option “Run as administrator”.
For OS Windows 7 or later, do not activate the compatibility option
“Run this program in compatibility mode for: Windows XP (service pack
3)”.
2- Check to ensure that the anti-virus software is not blocking the
XIP-Porter application. If it is, configure the anti-virus software
accordingly
3- Check that Adobe FlashPlayer ActiveX has been correctly installed
(version 10.0.x or later). To check this, see the Control Panel for the
programs installed under Programs and Features)
4- Check that Microsoft .NET Framework has been installed (version
3.5 or later). To check this, see the Control Panel for the programs
installed under Programs and Features)
5- Use Task Manager to check that the Xip-Porter.exe program is not
already running. If it is, end the current task and relaunch the Xip-
Porter
6- Uninstall and reinstall the XIP-Porter program
The initial server search screen is still
displaying the application
Failed communication with ETI/SERXip
1- Check that the IP address and server port are correct in the XIP-Porter
program settings; check that the HTTPS setting is configured as it is on
the ETI/SERXip.
2- Check the network connection (ping from computer to server IP
address)
3- Check the proxy network settings (they must allow traffic to the ETI/
SERXip).
• From the “Settings” menu on your computer, locate and access the
“LAN Settings” section; the “Local Area Network (LAN) settings”
window will be displayed.
If the use of a proxy server is enabled, click on the “Advanced” tab;
the “Proxy Settings” window will appear; under “Exceptions” or “No
proxy for” add the class (subnetwork) of the server ET/SER-Xip (e.g.
192.168.1.*).
If the use of a proxy server is not enabled, no changes need to be
made to the settings.
• From the preset browser on your computer (Chrome, Firefox, Explor-
er, etc.), open the “Settings” menu, and locate and access the “LAN
Settings” section; the “Local Area Network (LAN) settings” window
will be displayed. Follow the instructions in the point above.
4- Check that the firmware versions on the server and the Xip/Porter
application are aligned
Malfunctions and possible solutions
NOTE: Where an error message appears in a pop-up window, copy the error message details and send them to the
technical support service, together with a detailed description of the problem encountered.
Type of problem and possible cause Possible solutions
After entering your username, login is
unsuccessful and subsequently the message
“Server or Network ERROR” appears; the
display indicates that login has failed
Failed VoIP registration
1- On the computer where the XIP-Porter is installed, no other programs
which use VoIP SIP technology must be running (some of the most
common examples: Linphone, CounterPath, X-Lite and Cisco Jabber.
Note that the UDP 5060 port must be free). If there are, close these
applications and relaunch the XIP-Porter program; then relaunch the
closed applications if necessary
2- Check to ensure that the anti-virus software is not blocking the 5060
port or the XIP-Porter application. If it is, configure the anti-virus
software accordingly
3- Check to ensure that the firewall is not blocking the 5060 port or the
XIP-Porter application. If it is, configure the firewall accordingly
During normal system operation, the message
“Server or Network ERROR” appears
Failed communication with the ETI/SERXip server
1- Check to ensure that the network cable connecting the system to the
computer has not been disconnected
2- Check that there are no network connection problems
3- If the system is being programmed (or just the ETI/SERXip) with the
PCS/XIP, first ensure any connected porter(s) have logged out
The porter will see the status “unavailable”
attributed to some system components
Failed registration of other devices or
misalignment of Xip-Porter status
1- Check that the block that the unavailable component belongs to (ETI/
XIP) has been correctly registered (GREEN indicator) in the list of
slaves (ETI/SERXip webpage) - check the ETI/XIP configuration and
connectivity of the unavailable component
2- The XIP-Porter application may be connected to the ETI/SERXip when
programming the system with PCS/XIP: log out and then log back in
again.
Calls cannot be diverted (even emergency
calls); the porter device rings but if the call is
not answered, calls are not diverted
The call timeout set from the PCS on the ETI/XIP
of the user who made the call is quicker than the
ringing timeout with ETI/SERXip diversion.
1- Increase the call timeout on the ETI or decrease the ringing timeout on
the ETI/SERXip
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CAME S.p.A.
Via Martiri Della Libertà, 15
31030 Dosson di Casier - Treviso - Italy
tel. (+39) 0422 4940 - fax. (+39) 0422 4941
Any updates made to this document can be found on our website www.came.com
The manufacturer reserves the right to make changes to improve the product and its functions.
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