CAME XIP/PORTER Installation guide

Brand: CAME

Model: XIP/PORTER

Type: Installation guide

Xip Porter & Soft receiver

Installation and setup

English

FA01379-EN

Pre-installation operations

Minimum system requirements

CPU Pentium 2GHz

Screen 1024x768

RAM 1GB

Disk 350MB available

OS Windows XP/VISTA/Win7

Required audio/video devices

Audio Microphone + speaker

Video Video camera (optional)

Required third-party software

Adobe Flash Player 10

Note: Make sure that your computer is set up so that it will not go into stand-by mode.

Settings: Internet Properties

From the “Settings” menu on your PC, locate and access the “LAN Settings” section; the “Local Area

Network (LAN) settings” window will be displayed.

If the use of a proxy server is enabled, click on the “Advanced” tab; the “Proxy Settings” window will

appear; under “Exceptions” or “No proxy for” add the class (subnetwork) of the server ET/SER-Xip (e.g.

192.168.1.*).

If the use of a proxy server is not enabled, no changes need to be made to the settings.

Software installation and setup

Start software installation; follow the instructions that appear in the dialogue window; install the certificates in the “Trusted Root Certification Authorities” folder.

When the procedure is complete, a shortcut will be created on your desktop to launch the program quickly A.

Before launching the program, right click on the icon at the bottom right of the taskbar 2, and select “Setup” to access the application setup window.

7 8

Network

In area 3, type in the IP address of the ET/SER Xip (the default port is “80”).

By enabling HTTPS 4, the communication between the client and server is

encrypted (this setting must be the same on the ETI/SERXip).

Note: this function is only available for certain types of system; normally it does

not need to be activated.

Devices

Select the audio and video sources to be used by the application from the lists.

It is important to test the microphone output volume on the system entry panels;

if the volume is too low, you may need to activate the boost.

Deactivate the microphone monitor to prevent unwanted reverberations through

the speakers.

Sounds

From the list F, select the event to which you want to associate one of the

available sounds, which can be displayed by pressing button G; press button 8

to listen to the selected sound.

Note: You can associate custom sounds to the events

(file type: wave PCM 16bit Signed LE, 8KHz).

Screen

9 Select the preferred image arrangement on the screen for picture-in-picture

setups.

J If there is a webcam at the porter’s desk, the image remains on the video even

when there is no conversation in progress.

K This enables the picture-in-picture box.

L The software window always remains in the foreground, in front of any other

program running.

M The program window maximises to the size of the computer screen.

Codec

Set the maximum bit rate supported by the network N.

The following boxes show the video and audio codecs used by the system.

Select codec H264 CIF in systems with PAL analogue video.

Select codec H264 QVGA in systems with NTSC analogue video.

Call options

This allows you to choose how many input lines are active.

By enabling only one incoming line, only one incoming call can be managed; for

the second incoming call the line will be busy.

With an incoming call, the porter can still make another call.

Starting the application

Start the application and enter the username and password assigned by the

system administrator.

Type of problem and possible cause Possible solutions

The XIP-Porter application will not start

Problems related to usage or additional software

component rights

1- The Xip-Porter program must be run by an “Administrator”: the user

must have administrator rights or, from the executable Xip-Porter.exe

file properties, you must activate the option “Run as administrator”.

For OS Windows 7 or later, do not activate the compatibility option

“Run this program in compatibility mode for: Windows XP (service pack

3)”.

2- Check to ensure that the anti-virus software is not blocking the

XIP-Porter application. If it is, configure the anti-virus software

accordingly

3- Check that Adobe FlashPlayer ActiveX has been correctly installed

(version 10.0.x or later). To check this, see the Control Panel for the

programs installed under Programs and Features)

4- Check that Microsoft .NET Framework has been installed (version

3.5 or later). To check this, see the Control Panel for the programs

installed under Programs and Features)

5- Use Task Manager to check that the Xip-Porter.exe program is not

already running. If it is, end the current task and relaunch the Xip-

Porter

6- Uninstall and reinstall the XIP-Porter program

The initial server search screen is still

displaying the application

Failed communication with ETI/SERXip

1- Check that the IP address and server port are correct in the XIP-Porter

program settings; check that the HTTPS setting is configured as it is on

the ETI/SERXip.

2- Check the network connection (ping from computer to server IP

address)

3- Check the proxy network settings (they must allow traffic to the ETI/

SERXip).

• From the “Settings” menu on your computer, locate and access the

“LAN Settings” section; the “Local Area Network (LAN) settings”

window will be displayed.

If the use of a proxy server is enabled, click on the “Advanced” tab;

the “Proxy Settings” window will appear; under “Exceptions” or “No

proxy for” add the class (subnetwork) of the server ET/SER-Xip (e.g.

192.168.1.*).

If the use of a proxy server is not enabled, no changes need to be

made to the settings.

• From the preset browser on your computer (Chrome, Firefox, Explor-

er, etc.), open the “Settings” menu, and locate and access the “LAN

Settings” section; the “Local Area Network (LAN) settings” window

will be displayed. Follow the instructions in the point above.

4- Check that the firmware versions on the server and the Xip/Porter

application are aligned

Malfunctions and possible solutions

NOTE: Where an error message appears in a pop-up window, copy the error message details and send them to the

technical support service, together with a detailed description of the problem encountered.

Type of problem and possible cause Possible solutions

After entering your username, login is

unsuccessful and subsequently the message

“Server or Network ERROR” appears; the

display indicates that login has failed

Failed VoIP registration

1- On the computer where the XIP-Porter is installed, no other programs

which use VoIP SIP technology must be running (some of the most

common examples: Linphone, CounterPath, X-Lite and Cisco Jabber.

Note that the UDP 5060 port must be free). If there are, close these

applications and relaunch the XIP-Porter program; then relaunch the

closed applications if necessary

2- Check to ensure that the anti-virus software is not blocking the 5060

port or the XIP-Porter application. If it is, configure the anti-virus

software accordingly

3- Check to ensure that the firewall is not blocking the 5060 port or the

XIP-Porter application. If it is, configure the firewall accordingly

During normal system operation, the message

“Server or Network ERROR” appears

Failed communication with the ETI/SERXip server

1- Check to ensure that the network cable connecting the system to the

computer has not been disconnected

2- Check that there are no network connection problems

3- If the system is being programmed (or just the ETI/SERXip) with the

PCS/XIP, first ensure any connected porter(s) have logged out

The porter will see the status “unavailable”

attributed to some system components

Failed registration of other devices or

misalignment of Xip-Porter status

1- Check that the block that the unavailable component belongs to (ETI/

XIP) has been correctly registered (GREEN indicator) in the list of

slaves (ETI/SERXip webpage) - check the ETI/XIP configuration and

connectivity of the unavailable component

2- The XIP-Porter application may be connected to the ETI/SERXip when

programming the system with PCS/XIP: log out and then log back in

again.

Calls cannot be diverted (even emergency

calls); the porter device rings but if the call is

not answered, calls are not diverted

The call timeout set from the PCS on the ETI/XIP

of the user who made the call is quicker than the

ringing timeout with ETI/SERXip diversion.

1- Increase the call timeout on the ETI or decrease the ringing timeout on

the ETI/SERXip

CAME S.p.A.

Via Martiri Della Libertà, 15

31030 Dosson di Casier - Treviso - Italy

tel. (+39) 0422 4940 - fax. (+39) 0422 4941

Any updates made to this document can be found on our website www.came.com

The manufacturer reserves the right to make changes to improve the product and its functions.

CAME XIP/PORTER Installation guide

CAME XIP/PORTER Installation guide

CAME XIP/PORTER Installation guide

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