Samsung SNOW-1810U User manual

Type
User manual

This manual is also suitable for

User Manual
© Samsung Electronics
Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Trademarks other than Samsung Electronics are
property of their respective owners.
SNOW-1810U
SNOW-JMU
The color and the appearance may differ depending on the product, and the content in the
manual is subject to change without prior notice to improve the performance.
Table of contents
Before Using the Product
Safety Precautions 6
Safety symbols 6
Electricity and Safety 7
Installation 8
Operation 8
Cleaning 10
Preparations
Checking the Components 11
Parts 12
Front Side 12
Reverse Side 14
Interface Gender Card (I/G Card) 15
Remote Control 16
Prior to Installation 18
Precautions for installation 18
Installing S-Box on Rack Case 18
2
Player feature
Player 34
Viewing content 34
When content is running 35
Available menu 35
File Formats Compatible with Player 36
Schedule 40
Clone Product 41
ID Settings 42
Device ID 42
PC Connection Cable 42
Video Wall 43
Video Wall 43
Horizontal x Vertical 43
Screen Position 44
Format 44
Network Status 45
Picture Mode 46
On/Off Timer 47
On Timer 47
Off Timer 48
Holiday Management 48
Ticker 49
URL Launcher 50
URL Launcher Settings 51
Connecting and using devices
Before Connecting 19
Pre-connection Checkpoints 19
Connecting to a PC 19
Connection Using an HDMI Cable 19
Connection Using an HDMI-DVI Cable 20
Connection Using an DP Cable 20
Connecting to a Video Device 21
Connection Using an HDMI-DVI Cable 21
Connection Using an HDMI Cable 21
Connecting the MULTI-LINK 22
Connecting the LAN Cable 22
Changing the Input source 23
Source 23
Web Browser 24
Multiple Display Control
Cable Connection 26
RS232C Cable 26
LAN Cable 27
Connection 29
Control Codes 30
Using LED Signage Manager 33
Installing / Uninstalling the software 33
Table of contents
3
Network
Network Status 70
Open Network Settings 70
Network Settings (Wired) 71
IPv6 73
IPv6 Status 73
Server Network Settings 73
Connect to Server 73
MagicInfo Mode 73
Server Access 73
FTP Mode 74
Proxy Server 74
IP Remote 74
Device Name 74
Color Tone 62
Digital Clean View 62
HDMI Black Level 62
Film Mode 62
Auto Motion Plus Settings 63
Apply Picture Settings 64
Reset Picture 64
OnScreen Display
Display Orientation 65
Onscreen Menu Orientation 65
Source Content Orientation 65
Screen Protection 66
Auto Protection Time 66
Message Display 67
Source Info 67
No Signal Message 67
MDC Message 67
Download Status Message 67
Language 68
Menu Size 68
Reset OnScreen Display 69
Screen Adjustment
Picture Mode 52
Brightness / Contrast / Sharpness 53
Color Temperature 54
Advanced Settings 55
Picture Enhancer 55
Color 55
Tint (G/R) 55
White Balance 56
Gamma 56
Contrast Enhancer 56
Black Tone 56
Flesh Tone 57
RGB Only Mode 57
Color Space Settings 57
Input Signal Plus 57
LED Picture Size 58
Output Resolution 58
LED Picture Size 58
Resolution 58
Screen Position 59
Fit to screen 59
LED HDR 60
Inverse Tone Mapping 60
Dynamic Peaking 60
Color Mapping 60
Multi-link HDR Settings 61
Picture Options 62
Table of contents
4
Support
Software Update 91
Update Now 91
Contact Samsung 91
Terms & Conditions 91
Reset All 91
Troubleshooting Guide
Requirements Before Contacting Samsung
Customer Service Center 92
Testing the Product 92
Checking the Resolution and Frequency 92
Check the followings. 93
Fan Control 82
Temperature Control 82
Play via 83
Change PIN 83
Security 84
Safety Lock On 84
Button Lock 84
USB Auto Play Lock 85
Remote Management 85
Secured Protocol 85
Network Port 85
USB Port 85
General 86
Smart Security 86
Anynet+ (HDMI-CEC) 86
HDMI Hot Plug 88
Custom Logo 88
Empty Storage 89
Audio Delay 89
Digital Output Audio Format 89
Reset System 90
System
Accessibility 75
Voice Guide Settings 75
High Contrast 76
Enlarge 76
Start Setup 76
Time 77
Clock Set 77
NTP Settings 77
DST 77
Power On Delay 77
Auto Source Switching 78
Auto Source Switching 78
Primary Source Recovery 78
Primary Source 78
Secondary Source 78
Default Input 78
Power Control 79
Auto Power On 79
Max. Power Saving 79
Standby Control 79
Network Standby 80
Power Button 80
Eco Solution 81
Eco Sensor 81
No Signal Power Off 81
Auto Power Off 81
Fan & Temperature 82
Table of contents
5
Specifications
General 97
Preset Timing Modes 98
Appendix
Responsibility for the Pay Service (Cost to
Customers) 101
Not a product defect 101
A Product damage caused by customer's
fault 101
Others 101
License 102
6
Before Using the Product
Chapter 01
Safety Precautions
The following safety instructions are to ensure your personal safety and prevent property
damage. Please read the following to ensure the proper use of the product.
Safety symbols
Symbol Name Meaning
Warning
A serious or fatal injury may result if instructions are not followed.
Caution
Personal injury or damage to properties may result if instructions
are not followed.
Prohibition
Do NOT attempt.
Instruction
Follow directions.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE
ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high
voltage is present inside. It is
dangerous to make any kind of
contact with any internal part of this
product.
AC voltage: Rated voltage marked
with this symbol is AC voltage.
This symbol indicates that this
product has included important
literature concerning operation and
maintenance.
DC voltage: Rated voltage marked
with this symbol is DC voltage.
Class II product: This symbol indicates
that a safety connection to electrical
earth (ground) is not required. If this
symbol is not present on a product
with a mains lead, the product
MUST have a reliable connection to
protective earth (ground).
Caution. Consult instructions for use:
This symbol instructs the user to
consult the user manual for further
safety related information.
7
Electricity and Safety
"
The following images are for reference only. Real-life situations may differ from what is
shown in the images.
Warning
Do not touch the power plug with wet hands.
Otherwise, an electric shock may result.
Do not bend or pull the power cable with force. Be careful not to
leave the power cable under a heavy object.
Product failure, an electric shock or fire may result from a damaged
cable.
Do not connect multiple products to a single power socket.
Overheated power sockets may cause a fire.
Insert the power plug all the way in so it is not loose.
An unsecure connection may cause a fire.
Clean any dust around the pins of the power plug or the power socket with a dry cloth.
A fire may result.
Connect the power plug to a grounded power socket. (Except for devices that do not
provide grounding)
An electric shock or injury may result.
Do not use a damaged power plug or a loose power socket.
An electric shock or fire may result.
Caution
Hold the plug when disconnecting the power cable from the power
socket.
An electric shock or fire may result.
When connecting the power plug to the port, be sure to connect it
completely.
If the power plug is not completely connected to the port, the plug
may be unexpectedly disconnected, or there is a risk of overheating
due to overcurrent, leading to safety accidents.
Only use the power cable provided with your product by Samsung. Do not use the
power cable with other products.
An electric shock or fire may result.
Keep the power socket where the power cord is connected unobstructed.
When a problem occurs with the product, the power cord must be unplugged to
completely cut off power to the product. The power is not completely cut off by using
only the Power button on the body of the product.
Do not disconnect the power cable while the product is being used.
The product may become damaged by an electric shock.
8
Installation
Warning
Before moving the product, turn off the power switch and disconnect the power cable
and all other connected cables.
Damage to the cable may cause a fire or electric shock.
When installing the product, keep it at a distance from the wall so that it is well
ventilated.
An increased internal temperature may cause a fire.
If the product is installed in an unusual location, the surrounding environment may
cause a serious quality problem. Therefore, be sure to contact Samsung Customer
Service Center before installation.
(Places where many fine dusts are generated, places where chemicals are used,
places with too high or low temperatures, places with a lot of moisture or water,
transportation equipment such as vehicles, airports and stations used continuously
for a long time, and more)
Do not install the product in a poorly ventilated space such as bookcase or closet.
An increased internal temperature may cause a fire.
Keep the plastic packaging out of the reach of children.
Children's misuse of the plastic packaging may cause suffocation.
Do not install the power cable (DC power supply) and the product near head sources.
(Candles, mosquito repellents, cigarettes, sprays, heating devices, places exposed to
direct sunlight, and more)
Operation
Warning
If the product generates a strange noise, a burning smell, or smoke, unplug the power
plug immediately and contact your Samsung Customer Service Center.
An electric shock or fire may result.
If a gas leakage is found, do not touch the product or the power plug, and ventilate the
room immediately.
Sparks can cause an explosion or fire.
Keep the remote control batteries and the small accessories out of the reach of
children. Ensure children do not swallow any of them.
If children have had the battery in their mouths, consult your doctor immediately.
If the product is dropped or its appearance is damaged, turn off the power switch and
disconnect the power cord. Then contact Samsung Customer Service Center.
Continued use can result in an electric shock or a fire.
Do not move the product by pulling the power cord or any cable.
Product failure, an electric shock or fire may result from a damaged cable.
Ensure the vents are not blocked by tablecloths or curtains.
An increased internal temperature may cause a fire.
Do not apply an impact to the product.
î¡ž The screen display may be damaged.
î¡ž An electric shock or fire may result.
Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn
easily (paper, matches, etc) into the product (via the vent or input/output ports, etc).
î¡ž If foreign substances enter the product, be sure to power off the product and
disconnect the power cord. Then contact Samsung Customer Service Center.
î¡ž Product failure, an electric shock or fire may result.
9
Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on
top of the product.
î¡ž If foreign substances such as water enter the product, be sure to disconnect the
power cord. Then contact Samsung Customer Service Center.
î¡ž Product failure, an electric shock or fire may result.
During a lightning or thunderstorm, power off the product and disconnect the power
cord.
An electric shock or fire may result.
While the power plug is plugged into a power socket, do not insert a chopstick or
other conductor into a remaining power socket. Also, after disconnecting the power
plug from the power socket, do not touch the pins of the plug immediately.
Otherwise, an electric shock may result.
There is a high voltage inside the product. Never disassemble, repair or modify the
product yourself.
î¡ž Contact Samsung Customer Service Center for repairs.
î¡ž An electric shock or fire may result.
Do not use humidifiers or stoves around the product.
An electric shock or fire may result.
Caution
Insert each battery so that its polarity (+, –) is correct.
If the polarity is not correct, the battery may rupture or the internal fluid may leak,
causing contamination and damage to the surroundings, fire, or personal injury.
When you do not use the product for a long time due to vacation or other reason,
disconnect the power cord from the power socket.
Dust accumulation combined with heat can cause a fire, electric shock or electric
leakage.
The batteries (and rechargeable batteries) are not ordinary refuse and must be
returned for recycling purposes. The customer is responsible for returning the used or
rechargeable batteries for recycling.
The customer can return used or rechargeable batteries to a nearby public recycling
center or to a store selling the same type of the battery or rechargeable battery.
Do not use or keep combustible spray or an inflammable substance near the product.
An explosion or fire may result.
Do not place heavy objects on the product.
Product failure or personal injury may result.
Use only the specified standardized batteries, and do not use a new battery and a used
battery at the same time.
Otherwise, the batteries may be damaged or cause fire, personal injury or damage due
to a leakage of the internal liquid.
Do not lift or move the product when it is in operation.
10
Cleaning
Warning
Do not spray water or cleaner directly on the product.
 The product’s surface may be damaged, or the markings may be erased.
î¡ž An electric shock or fire may result.
Caution
When cleaning, be sure to disconnect the power plug and wipe gently with a soft and
dry cloth such as superfine fibers or cotton flannels to prevent scratches.
The product's surface may be damaged, or the markings may be erased.
Only use a soft cloth (e.g. microfiber, flannel) on the surface of the product to avoid
scratches.
The product's surface or the screen display can be easily scratched with foreign
substances.
Do not apply chemicals containing alcohol, solvent, or surfactant such as wax,
benzene, thinner, pesticide, air freshener, lubricant, or cleaner to the product.
The product's exterior may be discolored or cracked, the surface of the panel may be
peeled off, or the markings may be erased.
11
Preparations
Chapter 02
"
Contact the vendor where you
purchased the product if any
components are missing.
"
The appearance of the components
may differ from the images shown.
"
The RS232C adapter can be used to
connect using the D-SUB(9-pin) to
Stereo type RS232C cable.
Checking the Components
Simple User Guide
Warranty card
(Not available in some
locations)
Power cord
Batteries (AAA x 2)
(Not available in some
locations)
Remote Control
RS232C(IN) adapter AC/DC adapter OCM cable External IR cable
External ambient light
sensor
Rack case mounting
bracket x 2
Screw (M4 x L8) x 4 Screw (M5 x L12) x 4
12
Parts
Front Side
"
The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
SNOW-1810U
HDBT LAN
1234
Parts Description
HDBT 4, HDBT 3, HDBT 2,
HDBT 1
View the input HDBT source status.
4 : HDBT 4 / 3 : HDBT 3 / 2 : HDBT 2 / 1 : HDBT 1
LAN
View the input LAN source status.
SOURCE
View the input source status.
RED : HDMI 1 / GREEN : HDMI 2 / BLUE : DISPLAY PORT
Parts Description
POWER
View the power status.
RED : OFF / GREEN : ON / BLINKING : STANDBY
«
Turn the product on or off.
IR
Connects to an external IR cable that receives signals from the
remote control.
"
Connect the external IR cable while the product is powered off,
and then turn on the product.
13
Front Side
"
The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
SNOW-JMU
HDBT LAN
1234
Parts Description
HDBT 4, HDBT 3, HDBT 2,
HDBT 1
View the input HDBT source status.
4 : HDBT 4 / 3 : HDBT 3 / 2 : HDBT 2 / 1 : HDBT 1
LAN
View the input LAN source status.
MULTI-LINK HDR
Use the multi-link HDR cable (optional purchase) to connect to
additional S-Boxes.
SOURCE
View the input source status.
RED : HDMI 1 / GREEN : HDMI 2 / BLUE : DISPLAY PORT
Parts Description
POWER
View the power status.
RED : OFF / GREEN : ON / BLINKING : STANDBY
«
Turn the product on or off.
IR
Connects to an external IR cable that receives signals from the
remote control.
"
Connect the external IR cable while the product is powered off,
and then turn on the product.
14
Parts Description
USB
¨
Connect to a USB memory device.
HDMI IN 1, HDMI IN 2
Connects to a source device using a HDMI cable or HDMI-DVI
cable.
DP IN
Connects to a PC using a DP cable.
RS232C IN
Used for service purposes.
DIGITAL AUDIO OUT(OPTICAL)
Connects to a audio device using the optical(digital) cable.
SERVICE PORT
Dedicated to service technicians.
"
This port is for servicing only and has no user function. Do
not connect a cable to this port.
Parts Description
RJ45
Connect to a network using the LAN cable. (10/100 Mbps)
HDBT OUT 1, HDBT OUT 2,
HDBT OUT 3, HDBT OUT 4
Connect to I/G cards by using LAN cables.
"
Each HDBT OUT port can send FHD signals. To configure a
UHD screen, connect cards to all of the four ports.
DC 19V
Connects to the AC/DC adapter.
Reverse Side
"
The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
USB HDMI IN SERVICE PORT
HDBT OUT
RJ45 DC 19V
DP IN
RS232C
DIGITAL
IN
AUDIO OUT
(OPTICAL)
21
15
Interface Gender Card (I/G Card)
"
The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
ECO SENSORIR
Parts Description
DATA IN (Reverse)
Connects to the DATA OUT port on the last cabinet using an OCM cable.
DATA OUT (Forward)
Connects to the DATA IN port on the first cabinet using an OCM cable.
IR
Connects to an external IR cable that receives signals from the remote control.
"
Only one external IR cable is supplied.
"
To connect to an I/G card, select SystemPower ControlNetwork StandbyOn.
"
Connect the external IR cable while the product is powered off, and then turn on the product.
ECO SENSOR
Connects an external ambient light sensor to the ECO SENSOR port.
Automatically recognizes the ambient brightness and adjusts the brightness of the cabinet connected to the I/G card.
To turn off this function, set Eco Sensor to Off at SystemEco Solution.
"
Only one external ambient light sensor is provided. The external ambient light sensor operates with only one of multiple I/G
cards.
Even if multiple I/G cards are connected, external ambient light sensor operates with only the one I/G card connected at the top.
"
After connecting to or disconnecting from the ECO SENSOR port on the I/G card, reboot S-Box(SNOW-1810U or SNOW-JMU).
"
Note that the cabinet may be subject to shadows or light interferences depending on the installation position.
"
The external ambient light sensor is marked with the label on the sensor cable.
HDBT IN
Connects to the HDBT OUT port on the S-Box by using a LAN cable.
16
"
Remote control button functions
may differ for different products.
"
Press a button on the remote control
pointing at the sensor of the IR
cable to perform the corresponding
function.
"
Use the remote control within 7 m to
10 m from the sensor on the product
at an angle of 30° from the left and
right.
Remote Control
"
Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled.
"
A button without a description in the image below is not supported on the product.
"
The FREEZE function is only available for Source.
Power off the product.
Number buttons
Use to enter a PIN, enter a Date, etc.
Turns off the screen only. To turn the screen
back on, press it again.
A shortcut button to Home screen (MagicInfo
or URL Launcher).
Display or hide the onscreen display menu, or
return to the previous menu.
Power on the product.
Stop the screen.
Change the input source.
17
Display information about the MagicInfo
mode.
Move to the upper, lower, left or right menu,
or adjust an option's setting.
Confirm a menu selection.
Exit the current menu.
A: Switches to Simple Wall Mode. In this
mode, you can play images or video saved
in the internal memory of the device. To use
this mode, contact the dealer the device was
purchased from for assistance.
"
Picture quality may decrease if playing
content with a low resolution. It is
recommended that content with a
resolution of 1920 x 1080 or higher be
used.
B: Manually select a connected input source
from HDMI 1.
C: Manually select a connected input source
from HDMI 2.
D: Manually select a connected input source
from DisplayPort.
POWER ON / POWER OFF
Turn on or off the Smart Signage device.
SOURCE
View or select an external device connected to
the Smart Signage device.
Return to the previous menu.
Used during content playback.
Quickly select frequently used functions by
pressing it while a content is playing.
"
Remote control button functions
may differ for different products.
"
Remove batteries when the remote
control is not to be used for an
extended period of time.
To place batteries in the remote control (AAA x 2)
18
Prior to Installation
Precautions for installation
î¡ž It is recommended that this device be installed in a 19-inch rack case, rather than under
general consumer environment conditions.
 Make sure that the ambient temperature inside the rack does not exceed 35°C.
î¡ž If installing more than one S-Box, ensure that there is a space of at least 1U (approximately
44.45 mm) between the S-Boxes to prevent the vent on top of each S-Box from being
blocked.
î¡ž Make sure the vent faces upward. Do NOT install the device in portrait orientation or upside
down.
î¡ž Make sure the vent on top is not blocked to prevent the device from overheating.
î¡ž Exercise caution to ensure that no foreign material enters the vent on top of the device.
î¡ž If installing the device close to a wall, make sure that there is a space of at least 10 mm
between the wall and the four sides of the device to ensure good ventilation.
î¡ž Make sure that there is a space of at least 50 mm between the wall and the rear ports of
the device to gain access for connection of cables.
Air outlet
Installing S-Box on Rack Case
"
The color and shape of parts may differ from what is shown. Specifications are subject to
change without notice to improve quality.
1
Screw
(M4 x L8)
2
Screw
(M5 x L12)
1
Attach the brackets to both sides of the
S-Box main unit.
2
Fix the S-Box to the rack case.
"
Use appropriate screws that are
compatible with the rack case size.
19
Connecting and using devices
Chapter 03
Before Connecting
Pre-connection Checkpoints
"
Also refer to the user guide for the source device you want to connect with.
The number and location of ports available on the source device may vary.
"
Do not connect the power cable until all connections are completed.
Connecting the power cable during connection may damage the product.
"
Check the types of ports at the back of the product you want to connect.
Connecting to a PC
î¡ž Do not connect the power cable before connecting all other cables.
Ensure you connect a source device first before connecting the power cable.
î¡ž A PC can be connected to the product in a variety of ways.
Select a connection method suitable for your PC.
Connection Using an HDMI Cable
"
Connecting parts may differ in different products.
HDMI IN 1, HDMI IN 2
20
Connection Using an HDMI-DVI Cable
"
Connecting parts may differ in different products.
HDMI IN 1, HDMI IN 2
Connection Using an DP Cable
"
Connecting parts may differ in different products.
DP IN
î¡ž Precautions for using DP
"
To increase the standby power capacity, the product stops DP communication when it is
turned off or in power-saving mode.
If the product in dual monitor mode is turned off or goes into power-saving mode,
monitor setting changes may not be updated. As a result, screen output may not be
displayed properly.
In the occurrence of this issue, set Max. Power Saving to Off before using the product.
"
Some graphics cards that are not compliant with the DP standard may prevent the
Windows Booting/Bios screen from being displayed when the product is in power-saving
mode. If this is the case, make sure to turn on the product first before turning on your
PC.
"
Using a DP cable that is not VESA compliant may cause the product to function
improperly. Samsung Electronics shall not be held responsible for any issues from using
a cable that is not VESA compliant.
Make sure to use a DP cable that is VESA compliant.
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Samsung SNOW-1810U User manual

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