Samsung SNOW-1810U User manual

User Manual

Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Trademarks other than Samsung Electronics are

property of their respective owners.

SNOW-1810U

SNOW-JMU

The color and the appearance may differ depending on the product, and the content in the

manual is subject to change without prior notice to improve the performance.

Table of contents

Before Using the Product

Safety Precautions 6

Safety symbols 6

Electricity and Safety 7

Installation 8

Operation 8

Cleaning 10

Preparations

Checking the Components 11

Parts 12

Front Side 12

Reverse Side 14

Interface Gender Card (I/G Card) 15

Remote Control 16

Prior to Installation 18

Precautions for installation 18

Installing S-Box on Rack Case 18

2

Player feature

Player 34

Viewing content 34

When content is running 35

Available menu 35

File Formats Compatible with Player 36

Schedule 40

Clone Product 41

ID Settings 42

Device ID 42

PC Connection Cable 42

Video Wall 43

Horizontal x Vertical 43

Screen Position 44

Format 44

Network Status 45

Picture Mode 46

On/Off Timer 47

On Timer 47

Off Timer 48

Holiday Management 48

Ticker 49

URL Launcher 50

URL Launcher Settings 51

Connecting and using devices

Before Connecting 19

Pre-connection Checkpoints 19

Connecting to a PC 19

Connection Using an HDMI Cable 19

Connection Using an HDMI-DVI Cable 20

Connection Using an DP Cable 20

Connecting to a Video Device 21

Connection Using an HDMI-DVI Cable 21

Connection Using an HDMI Cable 21

Connecting the MULTI-LINK 22

Connecting the LAN Cable 22

Changing the Input source 23

Source 23

Web Browser 24

Multiple Display Control

Cable Connection 26

RS232C Cable 26

LAN Cable 27

Connection 29

Control Codes 30

Using LED Signage Manager 33

Installing / Uninstalling the software 33

Table of contents

3

Network

Network Status 70

Open Network Settings 70

Network Settings (Wired) 71

IPv6 73

IPv6 Status 73

Server Network Settings 73

Connect to Server 73

MagicInfo Mode 73

Server Access 73

FTP Mode 74

Proxy Server 74

IP Remote 74

Device Name 74

Color Tone 62

Digital Clean View 62

HDMI Black Level 62

Film Mode 62

Auto Motion Plus Settings 63

Apply Picture Settings 64

Reset Picture 64

OnScreen Display

Display Orientation 65

Onscreen Menu Orientation 65

Source Content Orientation 65

Screen Protection 66

Auto Protection Time 66

Message Display 67

Source Info 67

No Signal Message 67

MDC Message 67

Download Status Message 67

Language 68

Menu Size 68

Reset OnScreen Display 69

Screen Adjustment

Picture Mode 52

Brightness / Contrast / Sharpness 53

Color Temperature 54

Advanced Settings 55

Picture Enhancer 55

Color 55

Tint (G/R) 55

White Balance 56

Gamma 56

Contrast Enhancer 56

Black Tone 56

Flesh Tone 57

RGB Only Mode 57

Color Space Settings 57

Input Signal Plus 57

LED Picture Size 58

Output Resolution 58

LED Picture Size 58

Resolution 58

Screen Position 59

Fit to screen 59

LED HDR 60

Inverse Tone Mapping 60

Dynamic Peaking 60

Color Mapping 60

Multi-link HDR Settings 61

Picture Options 62

Table of contents

4

Support

Software Update 91

Update Now 91

Contact Samsung 91

Terms & Conditions 91

Reset All 91

Troubleshooting Guide

Requirements Before Contacting Samsung

Customer Service Center 92

Testing the Product 92

Checking the Resolution and Frequency 92

Check the followings. 93

Fan Control 82

Temperature Control 82

Play via 83

Change PIN 83

Security 84

Safety Lock On 84

Button Lock 84

USB Auto Play Lock 85

Remote Management 85

Secured Protocol 85

Network Port 85

USB Port 85

General 86

Smart Security 86

Anynet+ (HDMI-CEC) 86

HDMI Hot Plug 88

Custom Logo 88

Empty Storage 89

Audio Delay 89

Digital Output Audio Format 89

Reset System 90

System

Accessibility 75

Voice Guide Settings 75

High Contrast 76

Enlarge 76

Start Setup 76

Time 77

Clock Set 77

NTP Settings 77

DST 77

Power On Delay 77

Auto Source Switching 78

Primary Source Recovery 78

Primary Source 78

Secondary Source 78

Default Input 78

Power Control 79

Auto Power On 79

Max. Power Saving 79

Standby Control 79

Network Standby 80

Power Button 80

Eco Solution 81

Eco Sensor 81

No Signal Power Off 81

Auto Power Off 81

Fan & Temperature 82

Table of contents

5

Specifications

General 97

Preset Timing Modes 98

Appendix

Responsibility for the Pay Service (Cost to

Customers) 101

Not a product defect 101

A Product damage caused by customer's

fault 101

Others 101

License 102

6

Before Using the Product

Chapter 01

Safety Precautions

The following safety instructions are to ensure your personal safety and prevent property

damage. Please read the following to ensure the proper use of the product.

Safety symbols

Symbol Name Meaning

Warning

A serious or fatal injury may result if instructions are not followed.

Caution

Personal injury or damage to properties may result if instructions

are not followed.

Prohibition

Do NOT attempt.

Instruction

Follow directions.

CAUTION

RISK OF ELECTRIC SHOCK. DO NOT OPEN.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE

ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.

This symbol indicates that high

voltage is present inside. It is

dangerous to make any kind of

contact with any internal part of this

product.

AC voltage: Rated voltage marked

with this symbol is AC voltage.

This symbol indicates that this

product has included important

literature concerning operation and

maintenance.

DC voltage: Rated voltage marked

with this symbol is DC voltage.

Class II product: This symbol indicates

that a safety connection to electrical

earth (ground) is not required. If this

symbol is not present on a product

with a mains lead, the product

MUST have a reliable connection to

protective earth (ground).

Caution. Consult instructions for use:

This symbol instructs the user to

consult the user manual for further

safety related information.

7

Electricity and Safety

"

The following images are for reference only. Real-life situations may differ from what is

shown in the images.

Warning

Do not touch the power plug with wet hands.

Otherwise, an electric shock may result.

Do not bend or pull the power cable with force. Be careful not to

leave the power cable under a heavy object.

Product failure, an electric shock or fire may result from a damaged

cable.

Do not connect multiple products to a single power socket.

Overheated power sockets may cause a fire.

Insert the power plug all the way in so it is not loose.

An unsecure connection may cause a fire.

Clean any dust around the pins of the power plug or the power socket with a dry cloth.

A fire may result.

Connect the power plug to a grounded power socket. (Except for devices that do not

provide grounding)

An electric shock or injury may result.

Do not use a damaged power plug or a loose power socket.

An electric shock or fire may result.

Caution

Hold the plug when disconnecting the power cable from the power

socket.

An electric shock or fire may result.

When connecting the power plug to the port, be sure to connect it

completely.

If the power plug is not completely connected to the port, the plug

may be unexpectedly disconnected, or there is a risk of overheating

due to overcurrent, leading to safety accidents.

Only use the power cable provided with your product by Samsung. Do not use the

power cable with other products.

An electric shock or fire may result.

Keep the power socket where the power cord is connected unobstructed.

When a problem occurs with the product, the power cord must be unplugged to

completely cut off power to the product. The power is not completely cut off by using

only the Power button on the body of the product.

Do not disconnect the power cable while the product is being used.

The product may become damaged by an electric shock.

8

Installation

Warning

Before moving the product, turn off the power switch and disconnect the power cable

and all other connected cables.

Damage to the cable may cause a fire or electric shock.

When installing the product, keep it at a distance from the wall so that it is well

ventilated.

An increased internal temperature may cause a fire.

If the product is installed in an unusual location, the surrounding environment may

cause a serious quality problem. Therefore, be sure to contact Samsung Customer

Service Center before installation.

(Places where many fine dusts are generated, places where chemicals are used,

places with too high or low temperatures, places with a lot of moisture or water,

transportation equipment such as vehicles, airports and stations used continuously

for a long time, and more)

Do not install the product in a poorly ventilated space such as bookcase or closet.

An increased internal temperature may cause a fire.

Keep the plastic packaging out of the reach of children.

Children's misuse of the plastic packaging may cause suffocation.

Do not install the power cable (DC power supply) and the product near head sources.

(Candles, mosquito repellents, cigarettes, sprays, heating devices, places exposed to

direct sunlight, and more)

Operation

Warning

If the product generates a strange noise, a burning smell, or smoke, unplug the power

plug immediately and contact your Samsung Customer Service Center.

An electric shock or fire may result.

If a gas leakage is found, do not touch the product or the power plug, and ventilate the

room immediately.

Sparks can cause an explosion or fire.

Keep the remote control batteries and the small accessories out of the reach of

children. Ensure children do not swallow any of them.

If children have had the battery in their mouths, consult your doctor immediately.

If the product is dropped or its appearance is damaged, turn off the power switch and

disconnect the power cord. Then contact Samsung Customer Service Center.

Continued use can result in an electric shock or a fire.

Do not move the product by pulling the power cord or any cable.

Product failure, an electric shock or fire may result from a damaged cable.

Ensure the vents are not blocked by tablecloths or curtains.

An increased internal temperature may cause a fire.

Do not apply an impact to the product.

 The screen display may be damaged.

 An electric shock or fire may result.

Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn

easily (paper, matches, etc) into the product (via the vent or input/output ports, etc).

 If foreign substances enter the product, be sure to power off the product and

disconnect the power cord. Then contact Samsung Customer Service Center.

 Product failure, an electric shock or fire may result.

9

Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on

top of the product.

 If foreign substances such as water enter the product, be sure to disconnect the

power cord. Then contact Samsung Customer Service Center.

 Product failure, an electric shock or fire may result.

During a lightning or thunderstorm, power off the product and disconnect the power

cord.

An electric shock or fire may result.

While the power plug is plugged into a power socket, do not insert a chopstick or

other conductor into a remaining power socket. Also, after disconnecting the power

plug from the power socket, do not touch the pins of the plug immediately.

Otherwise, an electric shock may result.

There is a high voltage inside the product. Never disassemble, repair or modify the

product yourself.

 Contact Samsung Customer Service Center for repairs.

 An electric shock or fire may result.

Do not use humidifiers or stoves around the product.

An electric shock or fire may result.

Caution

Insert each battery so that its polarity (+, –) is correct.

If the polarity is not correct, the battery may rupture or the internal fluid may leak,

causing contamination and damage to the surroundings, fire, or personal injury.

When you do not use the product for a long time due to vacation or other reason,

disconnect the power cord from the power socket.

Dust accumulation combined with heat can cause a fire, electric shock or electric

leakage.

The batteries (and rechargeable batteries) are not ordinary refuse and must be

returned for recycling purposes. The customer is responsible for returning the used or

rechargeable batteries for recycling.

The customer can return used or rechargeable batteries to a nearby public recycling

center or to a store selling the same type of the battery or rechargeable battery.

Do not use or keep combustible spray or an inflammable substance near the product.

An explosion or fire may result.

Do not place heavy objects on the product.

Product failure or personal injury may result.

Use only the specified standardized batteries, and do not use a new battery and a used

battery at the same time.

Otherwise, the batteries may be damaged or cause fire, personal injury or damage due

to a leakage of the internal liquid.

Do not lift or move the product when it is in operation.

10

Cleaning

Warning

Do not spray water or cleaner directly on the product.

 The product’s surface may be damaged, or the markings may be erased.

 An electric shock or fire may result.

Caution

When cleaning, be sure to disconnect the power plug and wipe gently with a soft and

dry cloth such as superfine fibers or cotton flannels to prevent scratches.

The product's surface may be damaged, or the markings may be erased.

Only use a soft cloth (e.g. microfiber, flannel) on the surface of the product to avoid

scratches.

The product's surface or the screen display can be easily scratched with foreign

substances.

Do not apply chemicals containing alcohol, solvent, or surfactant such as wax,

benzene, thinner, pesticide, air freshener, lubricant, or cleaner to the product.

The product's exterior may be discolored or cracked, the surface of the panel may be

peeled off, or the markings may be erased.

11

Preparations

Chapter 02

"

Contact the vendor where you

purchased the product if any

components are missing.

"

The appearance of the components

may differ from the images shown.

"

The RS232C adapter can be used to

connect using the D-SUB(9-pin) to

Stereo type RS232C cable.

Checking the Components

Simple User Guide

Warranty card

(Not available in some

locations)

Power cord

Batteries (AAA x 2)

(Not available in some

locations)

Remote Control

RS232C(IN) adapter AC/DC adapter OCM cable External IR cable

External ambient light

sensor

Rack case mounting

bracket x 2

Screw (M4 x L8) x 4 Screw (M5 x L12) x 4

12

Parts

Front Side

"

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

SNOW-1810U

HDBT LAN

1234

Parts Description

HDBT 4, HDBT 3, HDBT 2,

HDBT 1

View the input HDBT source status.

4 : HDBT 4 / 3 : HDBT 3 / 2 : HDBT 2 / 1 : HDBT 1

LAN

View the input LAN source status.

SOURCE

View the input source status.

RED : HDMI 1 / GREEN : HDMI 2 / BLUE : DISPLAY PORT

Parts Description

POWER

View the power status.

RED : OFF / GREEN : ON / BLINKING : STANDBY

«

Turn the product on or off.

IR

Connects to an external IR cable that receives signals from the

remote control.

"

Connect the external IR cable while the product is powered off,

and then turn on the product.

13

Front Side

"

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

SNOW-JMU

HDBT LAN

1234

Parts Description

HDBT 4, HDBT 3, HDBT 2,

HDBT 1

View the input HDBT source status.

4 : HDBT 4 / 3 : HDBT 3 / 2 : HDBT 2 / 1 : HDBT 1

LAN

View the input LAN source status.

MULTI-LINK HDR

Use the multi-link HDR cable (optional purchase) to connect to

additional S-Boxes.

SOURCE

View the input source status.

RED : HDMI 1 / GREEN : HDMI 2 / BLUE : DISPLAY PORT

Parts Description

POWER

View the power status.

RED : OFF / GREEN : ON / BLINKING : STANDBY

«

Turn the product on or off.

IR

Connects to an external IR cable that receives signals from the

remote control.

"

Connect the external IR cable while the product is powered off,

and then turn on the product.

14

Parts Description

USB

¨

Connect to a USB memory device.

HDMI IN 1, HDMI IN 2

Connects to a source device using a HDMI cable or HDMI-DVI

cable.

DP IN

Connects to a PC using a DP cable.

RS232C IN

Used for service purposes.

DIGITAL AUDIO OUT(OPTICAL)

Connects to a audio device using the optical(digital) cable.

SERVICE PORT

Dedicated to service technicians.

"

This port is for servicing only and has no user function. Do

not connect a cable to this port.

Parts Description

RJ45

Connect to a network using the LAN cable. (10/100 Mbps)

HDBT OUT 1, HDBT OUT 2,

HDBT OUT 3, HDBT OUT 4

Connect to I/G cards by using LAN cables.

"

Each HDBT OUT port can send FHD signals. To configure a

UHD screen, connect cards to all of the four ports.

DC 19V

Connects to the AC/DC adapter.

Reverse Side

"

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

USB HDMI IN SERVICE PORT

HDBT OUT

RJ45 DC 19V

DP IN

RS232C

DIGITAL

IN

AUDIO OUT

(OPTICAL)

21

15

Interface Gender Card (I/G Card)

"

The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

ECO SENSORIR

Parts Description

DATA IN (Reverse)

Connects to the DATA OUT port on the last cabinet using an OCM cable.

DATA OUT (Forward)

Connects to the DATA IN port on the first cabinet using an OCM cable.

IR

Connects to an external IR cable that receives signals from the remote control.

"

Only one external IR cable is supplied.

"

To connect to an I/G card, select SystemPower ControlNetwork StandbyOn.

"

Connect the external IR cable while the product is powered off, and then turn on the product.

ECO SENSOR

Connects an external ambient light sensor to the ECO SENSOR port.

Automatically recognizes the ambient brightness and adjusts the brightness of the cabinet connected to the I/G card.

To turn off this function, set Eco Sensor to Off at SystemEco Solution.

"

Only one external ambient light sensor is provided. The external ambient light sensor operates with only one of multiple I/G

cards.

Even if multiple I/G cards are connected, external ambient light sensor operates with only the one I/G card connected at the top.

"

After connecting to or disconnecting from the ECO SENSOR port on the I/G card, reboot S-Box(SNOW-1810U or SNOW-JMU).

"

Note that the cabinet may be subject to shadows or light interferences depending on the installation position.

"

The external ambient light sensor is marked with the label on the sensor cable.

HDBT IN

Connects to the HDBT OUT port on the S-Box by using a LAN cable.

16

"

Remote control button functions

may differ for different products.

"

Press a button on the remote control

pointing at the sensor of the IR

cable to perform the corresponding

function.

"

Use the remote control within 7 m to

10 m from the sensor on the product

at an angle of 30° from the left and

right.

Remote Control

"

Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled.

"

A button without a description in the image below is not supported on the product.

"

The FREEZE function is only available for Source.

Power off the product.

Number buttons

Use to enter a PIN, enter a Date, etc.

Turns off the screen only. To turn the screen

back on, press it again.

A shortcut button to Home screen (MagicInfo

or URL Launcher).

Display or hide the onscreen display menu, or

return to the previous menu.

Power on the product.

Stop the screen.

Change the input source.

17

Display information about the MagicInfo

mode.

Move to the upper, lower, left or right menu,

or adjust an option's setting.

Confirm a menu selection.

Exit the current menu.

A: Switches to Simple Wall Mode. In this

mode, you can play images or video saved

in the internal memory of the device. To use

this mode, contact the dealer the device was

purchased from for assistance.

"

Picture quality may decrease if playing

content with a low resolution. It is

recommended that content with a

resolution of 1920 x 1080 or higher be

used.

B: Manually select a connected input source

from HDMI 1.

C: Manually select a connected input source

from HDMI 2.

D: Manually select a connected input source

from DisplayPort.

POWER ON / POWER OFF

Turn on or off the Smart Signage device.

SOURCE

View or select an external device connected to

the Smart Signage device.

Return to the previous menu.

Used during content playback.

Quickly select frequently used functions by

pressing it while a content is playing.

"

Remote control button functions

may differ for different products.

"

Remove batteries when the remote

control is not to be used for an

extended period of time.

To place batteries in the remote control (AAA x 2)

18

Prior to Installation

Precautions for installation

 It is recommended that this device be installed in a 19-inch rack case, rather than under

general consumer environment conditions.

 Make sure that the ambient temperature inside the rack does not exceed 35°C.

 If installing more than one S-Box, ensure that there is a space of at least 1U (approximately

44.45 mm) between the S-Boxes to prevent the vent on top of each S-Box from being

blocked.

 Make sure the vent faces upward. Do NOT install the device in portrait orientation or upside

down.

 Make sure the vent on top is not blocked to prevent the device from overheating.

 Exercise caution to ensure that no foreign material enters the vent on top of the device.

 If installing the device close to a wall, make sure that there is a space of at least 10 mm

between the wall and the four sides of the device to ensure good ventilation.

 Make sure that there is a space of at least 50 mm between the wall and the rear ports of

the device to gain access for connection of cables.

Air outlet

Installing S-Box on Rack Case

"

The color and shape of parts may differ from what is shown. Specifications are subject to

change without notice to improve quality.

1

Screw

(M4 x L8)

2

Screw

(M5 x L12)

1

Attach the brackets to both sides of the

S-Box main unit.

2

Fix the S-Box to the rack case.

"

Use appropriate screws that are

compatible with the rack case size.

19

Connecting and using devices

Chapter 03

Before Connecting

Pre-connection Checkpoints

"

Also refer to the user guide for the source device you want to connect with.

The number and location of ports available on the source device may vary.

"

Do not connect the power cable until all connections are completed.

Connecting the power cable during connection may damage the product.

"

Check the types of ports at the back of the product you want to connect.

Connecting to a PC

 Do not connect the power cable before connecting all other cables.

Ensure you connect a source device first before connecting the power cable.

 A PC can be connected to the product in a variety of ways.

Select a connection method suitable for your PC.

Connection Using an HDMI Cable

"

Connecting parts may differ in different products.

HDMI IN 1, HDMI IN 2

20

Connection Using an HDMI-DVI Cable

"

Connecting parts may differ in different products.

HDMI IN 1, HDMI IN 2

Connection Using an DP Cable

"

Connecting parts may differ in different products.

DP IN

 Precautions for using DP

"

To increase the standby power capacity, the product stops DP communication when it is

turned off or in power-saving mode.

If the product in dual monitor mode is turned off or goes into power-saving mode,

monitor setting changes may not be updated. As a result, screen output may not be

displayed properly.

In the occurrence of this issue, set Max. Power Saving to Off before using the product.

"

Some graphics cards that are not compliant with the DP standard may prevent the

Windows Booting/Bios screen from being displayed when the product is in power-saving

mode. If this is the case, make sure to turn on the product first before turning on your

PC.

"

Using a DP cable that is not VESA compliant may cause the product to function

improperly. Samsung Electronics shall not be held responsible for any issues from using

a cable that is not VESA compliant.

Make sure to use a DP cable that is VESA compliant.

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