Edgewater Networks EdgeMarc 250AE Hardware Installation Manual

Brand: Edgewater Networks

Model: EdgeMarc 250AE

Type: Hardware Installation Manual

EdgeMarc 250AE

Enterprise Session Border

Controller

Hardware Installation Guide

U.S. Headquarters:

Edgewater Networks, Inc.

5225 Hellyer Ave. #100

San Jose, California 95138

Phone: 408.351.7200

Fax: 408.727.6430

edgewaternetworks.com

Trademarks

EDGEWATER NETWORKS and Design, EDGEMARC, EdgeMarc, and EDGECONNECT are registered trademarks of

Edgewater Networks, Inc. EDGEWATER NETWORKS and EDGEVIEW are trademarks of Edgewater Networks, Inc.

Any other trademarks appearing in this manual are owned by their respective companies.

This document is protected by copyright and distributed under licenses restricting its use, copying, distribution, and

decompilation. No part of this document may be reproduced in any form by any means without prior written authorization

of Edgewater Networks, Inc. Documentation is provided “as is” without warranty of any kind, either express or implied,

including any kind of implied or express warranty of non-infringement of the implied warranties of merchantability or

fitness for a particular purpose.

Export Notice

You (Purchaser) acknowledge that these products are subject to the U.S. Export Administration Regulations (the “EAR”)

and that you will comply with the EAR. You are not located in Cuba, Iran, North Korea, Sudan, or Syria. You will not

export or re-export this product, directly or indirectly, to: (1) any countries that are subject to US export restrictions

(currently including, but not necessarily limited to, Cuba, Iran, North Korea, Sudan, and Syria); (2) any end user who

you know or have reason to know will utilize them in the design, development or production of nuclear, chemical or

biological weapons, or rocket systems, space launch vehicles, and sounding rockets, or unmanned air vehicle systems;

or (3) any end user who has been prohibited from participating in US export transactions by any federal agency of the

US government. In addition, you are responsible for complying with any local laws in your jurisdiction which may impact

your right to import, export or use these products.

Licensing

Use of this product is subject to Edgewater Networks Software License Agreement.

Portions of this product include software sponsored by the Free Software Foundation and are covered by the GNU

GENERAL PUBLIC LICENSE.

See License and Warranty Information and refer to www.edgewaternetworks.com/licensing

for more information

regarding licenses.

Typographical Errors

This publication could include technical inaccuracies or typographical errors, for which Edgewater Networks never can

or shall be held liable. Changes are made periodically to the information herein; these changes will be incorporated in

new releases of this publication. Edgewater Networks may make improvements or changes in the product or products

described in this publication at any time, without prior notice.

Warranty

Product warranty does not apply to damage caused by lightning, power surges, or wrong voltage usage.

Use this product in accordance with the instructions in Power Surge Protection and Grounding and refer to License and

Warranty Information.

Document Release Date

6/26/14

Contents

Preface

Typographic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Contact and Support Information. . . . . . . . . . . . . . . . . . . . . . . 2

Product Overview

EdgeMarc 250AE Front Panel. . . . . . . . . . . . . . . . . . . . . . . . . . 3

EdgeMarc 250AE Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Physical Installation

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

EdgeMarc 250AE Appliance Shipping Contents. . . . . . . . . . . . . . 7

Required Tools and Materials. . . . . . . . . . . . . . . . . . . . . . . . . . 8

Power Surge Protection and Grounding. . . . . . . . . . . . . . . . . . . 8

Grounding the EdgeMarc . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installing the EdgeMarc on a Desktop, Shelf, or Tray . . . . . . . . . 9

Wall Mounting the EdgeMarc . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connecting the Power and Cables . . . . . . . . . . . . . . . . . . . . . 10

Powering On the EdgeMarc . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Configuring Basic Network Settings

Connecting to the EdgeMarc for the First Time . . . . . . . . . . . . 11

Changing Your Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Changing the Administration Password . . . . . . . . . . . . . . . . 13

Changing the Read-Only Password . . . . . . . . . . . . . . . . . . . 14

Password Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Deploying the EdgeMarc 250AE Appliance. . . . . . . . . . . . . . . . 15

Safety, Compliance, and Certifications

FCC Compliance Statements . . . . . . . . . . . . . . . . . . . . . . . . . 18

Class B Notice for FCC . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Class B Notice for Canada . . . . . . . . . . . . . . . . . . . . . . . . . 19

Class B Warning for Korea. . . . . . . . . . . . . . . . . . . . . . . . . 19

VCCI Compliance for Class B Equipment . . . . . . . . . . . . . . . 19

Radio Frequency Interference Statement . . . . . . . . . . . . . . . . 20

Canadian Doc Notice for Class B Computing Devices . . . . . . . . 20

Industry Canada (IC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

EdgeMarc 250AE Hardware Installation Guide

Canadian Certification Requirements for Bilingual Safety, Warning

and Caution Markings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

EEA Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

CE Mark R & TTE Directive. . . . . . . . . . . . . . . . . . . . . . . . . 22

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . 22

Restriction of Hazardous Substances Directive (RoHS) . . . . . . . 24

End of Life Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . 24

License and Warranty Information

Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

EdgeMarc Hardware Warranty . . . . . . . . . . . . . . . . . . . . . . . . 27

Software Export Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Preface

This guide provides a description of the hardware components for the

EdgeMarc 250AE Enterprise Session Border Controller, installation

instructions, and instructions for how to set up the EdgeMarc in your

network for the first time. It also includes compliance and certification

notices and the hardware warranty and software notice.

Refer to the EdgeMarc User Guide in the Edgewater Networks

Knowledgebase at www.edgewaternetworks.com/kb for instructions on

using the EdgeMarc VoIP Operation System (VOS) to configure, deploy, and

manage the EdgeMarc. The Knowledgebase includes documentation for

installing, deploying, and managing Edgewater Networks products and

solutions.

Typographic Conventions

User input is displayed in boldface type and can represent keyboard input,

mouse selections in a browser window, and buttons on the GUI, depending

on the context. For example, the notation File > Open... means that you

first click the File menu and then select Open... from the sub-menu in the

GUI.

Command Line Interface (CLI) text is shown in

courier font.

Note

Notes highlight information that is important or that has special interest.

Tip

Tips provide additional information that is helpful in performing a

particular task but is not mandatory to perform the task.

Caution

Cautions alert you of actions or events that may cause system damage or

loss of data.

Warning

Warnings alert you of actions or events that may cause bodily harm.

EdgeMarc 250AE Hardware Installation Guide

Document Organization

Contact and Support Information

Headquarters

5225 Hellyer Ave., #100

San Jose, CA 95138

(408) 351-7200

Fax: 408.727.6430

General: [email protected]

Sales: [email protected]

Edgewater Networks, Inc. - Technical Assistance Center

Phone: 408.351.7200 ext. 2

[email protected]

Item Description

Chapter 1, Product Overview Describes EdgeMarc 250AE hardware

components.

Chapter 2, Physical Installation Provides instructions for installing the

EdgeMarc 250 series hardware.

Chapter 3, Configuring Basic Network

Settings

Describes how to connect to the EdgeMarc and

access the graphical user interface (GUI) to

configure basic network settings for the first

time.

Safety, Compliance, and Certifications Describes EdgeMarc 250AE specifications and

certifications.

License and Warranty Information Provides license information related to the

operation of EdgeMarc hardware and software.

Product Overview

The EdgeMarc 250AE is used to connect users to SIP trunking, Hosted PBX

and other cloud-based IP services. It is also used to connect

branch/remote offices to datacenter communications systems. The

EdgeMarc 250AE is an all-in-box solution that ensures survivability,

provides quality of service, security services, and simplifies

troubleshooting. The EdgeMarc 250AE provides enterprise-class session

border controller features in a package that is optimized for small and

medium offices.

EdgeMarc 250AE Front Panel

The EdgeMarc 250AE front panel LEDs indicate the power, device, and data

status. Refer to Figure 1-1.

Figure 1-1 EdgeMarc 250AE Front Panel

Table 1-1 defines the front panel LEDs.

Table 1-1 EdgeMarc 250AE Front Panel LEDs

# LED Label Activity Signal

1 Power Green Off – No Power, the system is off

On – Power is good, the system is on

Red Flashing—Power-on self test is in progress

Solid—A device malfunction has occurred

EdgeMarc 250AE Hardware Installation Guide

# LED Label Activity Signal

2 Ethernet

LAN (1-8)

Solid Green A powered device is connected to the associated port.

Flickering

Green

LAN activity is occurring with the device that is connected

to the port.

Note: A flickering light is synchronized with actual data

traffic.

Off A device that is connected to the port is not powered on or

there is no network connection to the device.

3 DSL Solid Green DSL connection is synchronized with actual data traffic.

Off The device is not powered.

Flashing

Green

Attempting to synchronize the connection.

Flashing

Green and

Solid Red

Attempting to synchronize the connection after three

consecutive minutes have passed.

Flashing

Red

No DSL connection and no signal.

4 Internet Solid Green The device has a WAN IP address and is connected.

Off The device is not powered or the broadband connection is

not present.

Flashing

Green

Attempting PPP connection.

Red Device attempted to become IP connected and failed.

5 Activity Off The device is not powered or the broadband connection is

not present.

Flickering

Green

Internet activity detected via the broadband connection.

Note: The flickering of the light will be synchronized with

actual data traffic.

6 VoIP Off Not connected.

Solid Green Data is being streamed to the connection using RTP

forwarding.

Note: In the case of LAN to LAN calls, the LED light is off

because RTP forwarding is not present.

Solid

Amber

The system is booting.

Table 1-1 EdgeMarc 250AE Front Panel LEDs

Product Overview

# LED Label Activity Signal

7 Ethernet

WAN

Solid Green Powered device is connected to the associated port.

Flickering

Green

LAN activity is occurring with the device that is connected

to the port.

Note: The flickering of the light will be synchronized with

actual data traffic.

Off No device is connected to the port, or the connected device is

without power.

8 Phone

(1-4)

Off Phone is on-hook.

Solid Green Phone is off-hook.

9 Line Off The device is not powered or a PSTN call is not in

progress.

Solid Green A PSTN call is in progress.

10 USB Off The device is without power or a USB device is not

connected.

Solid Green A USB device is connected.

Flickering

Green

Activity detected on the USB device.

Table 1-1 EdgeMarc 250AE Front Panel LEDs

EdgeMarc 250AE Hardware Installation Guide

EdgeMarc 250AE Back Panel

Figure 1-2 shows the back view of the EdgeMarc 250AE.

Figure 1-2 EdgeMarc 250AE Back Panel Components

Table 1-2 defines the EdgeMarc 250AE back panel components.

Table 1-2 EdgeMarc 250AE Back Panel Components

# Label Function Description

1 Phone FXS ports (4) 10/100/1000 Mbps RJ-45 Ethernet FXS ports for

connecting IP phones. Default IP: 192.168.1.1

2 DSL/Line FXO port Connects the EdgeMarc to a phone line supporting

ADSL/ADSL 2/2+ standards. The FXO feature can be used

to make calls to the PSTN.

Note: Your connection to the PSTN can be tested by

attaching a phone to FXS port 4 and disconnecting the

EdgeMarc from the power source.

3 Ethernet WAN xDSL port Connects the EdgeMarc to a cable or xDSL modem.

4 Ethernet LAN LAN ports (8) 10/100/1000 Mbps RJ-45 Ethernet ports for LAN

network connectivity. Default IP: 192.168.1.1.

Note: The EdgeMarc can also be configured through any of

these ports using the web interface.

5 USB USB port (1) USB port.

6 Erase Erase

button

Press the Erase button in quick succession to control the

following:

• One click—No action.

• Two clicks—Resets the CLI and GUI password with no

service interruption.

• Three clicks—Restores to factory default settings and

reboots the system.

Note: When restored to factory default settings, the

current configuration is lost, disconnecting all VoIP devices,

Internet connectivity, and network access for computers

until the system is reconfigured.

7 Power Input

Power

Socket

Connects the EdgeMarc to an AC power outlet.

Physical Installation

The following sections describe how to install the EdgeMarc 250AE

hardware:

 Overview

 EdgeMarc 250AE Appliance Shipping Contents

 Required Tools and Materials

 Power Surge Protection and Grounding

 Installing the EdgeMarc on a Desktop, Shelf, or Tray

 Wall Mounting the EdgeMarc

 Connecting the Power and Cables

 Powering On the EdgeMarc

Overview

The EdgeMarc 250AE appliance is designed for desktop, shelf, tray, or wall

mount installation. Observe the following guidelines when installing the

system:

 Always verify that the AC power cord is disconnected from a power

source prior to installation.

 Do not stack multiple units on top of each other as this can cause

overheating.

 Ensure that the installation site has adequate air circulation and meets

the minimum operating conditions for the system as specified in Safety,

Compliance, and Certifications.

EdgeMarc 250AE Appliance Shipping Contents

The EdgeMarc 250AE appliance is shipped with the following components:

 EdgeMarc 250AE appliance

 Product license key card

 (1) AC Power Cord

EdgeMarc 250AE Hardware Installation Guide

Required Tools and Materials

You will need the following tools and materials to install the EdgeMarc:

 Ethernet cables to connect the LAN ports to LAN switches or to

individual VoIP devices

 (1) Flat or Phillips Screwdriver (for shelf or wall mounting)

 (2) Two round or flat head Philips or slotted screws, 1½ inches long (for

wall mounting)

 (2) Two hollow wall anchors (optional for wall mounting)

Power Surge Protection and Grounding

EdgeMarc units are designed with a robust internal surge protection

system. For surge protection to function during all events, the EdgeMarc

supplemental ground (the AC power cord) must be connected with a low

impedance conductor directly to the same ground point as the service

providers’ equipment.

Caution

This equipment must be grounded. Never defeat the ground conductor or

operate the equipment in the absence of a suitably installed ground

conductor. Contact the appropriate electrical inspection authority or an

electrician if you are uncertain that suitable grounding is available.

Caution

Under certain conditions, if the EdgeMarc is not properly earth-grounded

using the AC power cord, you may experience various issues including:

electrostatic discharge problems, random EdgeMarc reboots, or damage to

the EdgeMarc unit.

Note

The EdgeMarc 250AE appliance has an internal power supply with a

grounded power cord that must be connected to a properly grounded

power outlet.

Grounding the EdgeMarc

To properly ground the EdgeMarc 250AE appliance, attach the proper

grounding strap to the device AC power cord with an appropriate

destination earth ground pathway. Any ground source that is adequate for

power circuits or lightning protection is sufficient for protection against

static electricity. This system provides an electrically conductive pathway

Physical Installation

for static electricity to follow and safely dissipate into the ground.The

grounding impedance to ground must not exceed 0.5 ohm. It is

recommended that a minimum 14AWG be used to ground the unit. Contact

the appropriate electrical inspection authority or an electrician if you are

uncertain that suitable grounding is available or the local applicable

standard.

Installing the EdgeMarc on a Desktop, Shelf,

or Tray

1. Remove the EdgeMarc and accessories from the shipping container.

2. Place the device on a flat, dry surface such as a desktop, shelf, or tray.

3. Connect the EdgeMarc to ground. Refer to Grounding the EdgeMarc.

Wall Mounting the EdgeMarc

You can mount the EdgeMarc 250AE appliance on a wall using the two

mounting holes on the bottom of the chassis. You will need two screws to

mount the EdgeMarc chassis to the wall and optionally, two hollow wall

anchors. Refer to Figure 2-3.

Figure 2-3 Screw Specifications

1. Install two screws 5.9063 (150 mm) horizontally apart on a wall or

other vertical surface. The screws should protrude from the wall so that

you can fit the appliance between the head of the screw and the wall.

If you install the screws in drywall, use hollow wall anchors to ensure

that the unit does not pull away from the wall due to prolonged strain

from the cable and power connectors.

2. Mount the EdgeMarc horizontally on the wall with the ports facing

upwards.

EdgeMarc 250AE Hardware Installation Guide

Caution

Do not mount the EdgeMarc vertically on the wall!

Connecting the Power and Cables

The EdgeMarc 250AE comes with an AC power cord for connecting the unit

to an AC outlet.

Warning

Always connect the AC power cord to an AC outlet suitable for the power

supply that came with the unit to reduce the risk of damage.

1. Connect one end of the AC power cord to the EdgeMarc input power

socket and the other end to the AC outlet. You may need to apply a bit

of force to properly position the plug in the power socket.

Caution

Secure the AC power cord to a cable management system using a fastener

or tie wrap to insure the EdgeMarc does not hang from the AC outlet.

1. If connecting to an Internet router, Internet DMZ switch, cable modem

or DSL modem, connect the Ethernet cable to the WAN Interface port

(Port 2) on the EdgeMarc and the other end to the WAN device.

Powering On the EdgeMarc

1. Turn on the EdgeMarc power switch.

2. Make sure that the power and status LEDs on the front panel are solid

green after the EdgeMarc powers on.

3. Proceed to Chapter 3, Configuring Basic Network Settings.

Configuring Basic Network

Settings

This chapter explains how to connect to the EdgeMarc and access the

graphical user interface (GUI) to configure basic network settings for the

first time. Refer to the EdgeMarc User Guide for complete details on how to

configure your EdgeMarc device for your network deployment.

 Connecting to the EdgeMarc for the First Time

 Changing Your Password

 Deploying the EdgeMarc 250AE Appliance

Connecting to the EdgeMarc for the First Time

The LAN interface ports are pre-configured with the IP address

192.168.1.1.

1. Connect a computer to Ethernet LAN interface port 1 using an Ethernet

cable or connect to an Ethernet switch (using the IP address

192.168.1.2 and subnet mask 255.255.255.0).

2. Launch a web browser on your computer and enter the following URL:

http://192.168.1.1.

3. Press Return. The EdgeMarc login screen is displayed.

4. Enter your initial username in the field provided: root

5. Enter your initial password in the field provided: default

EdgeMarc 250AE Hardware Installation Guide

6. Click OK. The EdgeMarc Admin landing page is displayed.

7. Proceed to Changing Your Password.

Changing Your Password

Change your password before setting any system parameters:

 Changing the Administration Password

 Changing the Read-Only Password

Tip

If the root or rouser account passwords need to be reset to defaults, press

the Erase button two times in quick succession on the rear panel of the

EdgeMarc to reset the CLI and GUI password with no service interruption. 



Press the Erase button only twice; pressing three times restores the

system to factory defaults.

Configuring Basic Network Settings

Changing the Administration Password

To change the administrative password:

1. Choose Admin from the Configuration Menu.

2. Scroll to Change Administrative Password and click Changed to

open the Set Administrative User Password page.

3. In the Current Password field, enter your current password.

4. In the New Password field, enter a new password between six and

eight characters long and that contains at least one non-repeating

number.

5. Re-enter the new password in the Confirm Password field.

6. Click Submit.

EdgeMarc 250AE Hardware Installation Guide

Changing the Read-Only Password

1. Choose Admin from the Configuration Menu.

2. Scroll to Change Read-Only Password and click Changed to open

the Set Read-Only User Password page.

3. In the New Password field, enter a new password between six and

eight characters long and that contains at least one non-repeating

number.

4. Re-enter the new password in the Confirm Password field.

5. Click Submit.

Configuring Basic Network Settings

Password Restrictions

Passwords must meet the following complexity requirements:

 Must have a minimum length in the range of 8 to 15 characters,

depending on the configured value.

 Must contain the minimum configured number of alphabet, numeric and

special characters. Configurable range is 1 to 2 characters for each

character class.

 Must not exceed the maximum number of consecutive repeating

characters that are allowed in the password. Configurable range is 1 to

4 repeating characters.

 Must contain the minimum configured number of changed characters

from the previously used password. Configurable range is 1 to 4

characters

 Must not be identical to configured number of previously used

password. Configurable range is 8 to 16 previously used

Deploying the EdgeMarc 250AE Appliance

The EdgeMarc is deployed as a Session Border Controller on the network.

For details about how to configure and deploy the EdgeMarc device in your

network, refer to the EdgeMarc online help and the EdgeMarc User Guide

available in the Edgewater Networks Knowledgebase at

www.edgewaternetworks.com/kb.

EdgeMarc 250AE Hardware Installation Guide

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Edgewater Networks EdgeMarc 250AE Hardware Installation Manual

Brand: Edgewater Networks

Model: EdgeMarc 250AE

Type: Hardware Installation Manual

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