Edgewater Networks EdgeView 5300LF2 Getting Started

Edgewater Networks / 2895 Northwestern Parkway, Santa Clara, CA 95051

Phone: +1 (408) 351-7200 / Email: support@edgewaternetworks.com

Getting Started with the

EdgeView 5300LF2

Version 1.0

ii

Part Number: EWN021-02-K001

This document is protected by copyright and distributed under licenses restricting its use,

copying, distribution , and decompilation. No part of this document may be reproduced in

any form by any means without prior written authorization of Edgewater Networks, Inc.

Documentation is provided “as is” without warranty of any kind, either express or implied,

including any kind of implied or express warranty of non-infringement of the implied

warranties of merchantability or fitness for a particular purpose.

EdgeMarc is a trademark of Edgewater Networks, Inc. in the United States and other countries. Any other

trademarks appearing in this manual are owned by their respective companies.

Export Notice

This product, software and related technology is subject to U.S. export control and may be subject to

export or import regulations in other countries. Purchaser must strictly comply with all such laws and

regulations. A license to export or re-export may be required by the U.S. Department of Commerce.

Regulatory Compliance

This product was tested to comply with FCC standards for home and office use.

Licensing

Use of this product is subject to Edgewater Networks Software License Agreement.

Portions of this product include software sponsored by the Free Software Foundation and are covered by

the GNU GENERAL PUBLIC LICENSE.

See the VOS for EdgeMarc User Manual for more information regarding licenses.

Software Version

This documentation was written for EdgeView software version 11.2.

Release Date

June 13, 2011

Warranty

Product warranty does not apply to damage caused by lightning, power surges, or wrong voltage usage.

Typographical Errors

This publication could include technical inaccuracies or typographical errors, for which Edgewater

Networks never can or shall be held liable. Changes are made periodically to the information herein;

these changes will be incorporated in new releases of this publication. Edgewater Networks may make

improvements or changes in the product or products described in this publication at any time, without

prior notice.

Documentation Feedback

Edgewater Networks considers your satisfaction with this documentation a priority. If you would like to

provide us with feedback regarding your experience with our documentation or should you have any other

quality-related comment concerning its delivery, please visit the following URL:

http://www.edgewaternetworks.com/feedback.htm

iii

Additional EdgeView Publications

• EdgeView 5300LF2 Hardware Installation Guide

• EdgeView 5300LF2 System Administration Guide

You can download these documents and additional application notes to help you configure, administer,

and troubleshoot your EdgeView appliance from http://www.edgewaternetworks.com/kb.

iv

Contents

Starting EdgeView............................................................................................................ 2!

EdgeView Quick Tour....................................................................................................... 3!

License .............................................................................................................................. 4!

System Security Overview .............................................................................................. 6!

Adding an EdgeMarc........................................................................................................ 10!

EdgeView GUI................................................................................................................. 10!

Using Auto-Discovery...................................................................................................... 17!

Adding a Group ................................................................................................................ 23!

EdgeMarc Management ................................................................................................... 25!

Backing Up EdgeMarcs................................................................................................... 25!

Upgrading EdgeMarcs..................................................................................................... 29!

Resetting an EdgeMarc Password .................................................................................. 32!

Device Status View ......................................................................................................... 34!

System Functions............................................................................................................ 36!

Database Administration ................................................................................................. 37!

Database Check (and Repair)......................................................................................... 37!

Backup Database (and Restore) ..................................................................................... 39!

1

Overview

This Quickstart guide is designed to let the main Administrator of EdgeView learn the basic functions

EdgeView provides. This includes:

• Starting EdgeView

• A quick tour of the EdgeView Web-based application

• Licensing

• System Security Overview

• Adding an EdgeMarc and Group via GUI and Auto Discovery

• Some of the basic EdgeMarc Management functions

• Device Status View

• Administrator Tools

The Quickstart guide does not include more advanced topics which are covered in the EdgeView User

Guide. Some of the common advanced topics are:

● Creating a Tenant and assigning Users

● Creating and deploying (pushing) EdgeMarc configuration templates

● Restoring and Comparing backup files

● Setting up email and SNMP trap notifications

● Syslog filtering and Syslog matching (triggering)

● Upgrading and patching EdgeView

● VPN configuration

● MOS Analysis and Signal Capturing

● Active and Bulk Line tests

● Reconfiguring phones and phone templates

● Managing WAN phones

● Plug-N-Dial

● Automatic backup and Automatic Upgrade of all EdgeMarcs in a Group

● Automatic handling of EdgeMarcs that are unreachable for a period of time

● Export and import of managed devices to an XML document

● Advanced System Security and Radius setup

● System Settings

● Web-Service API (separate document)

These topics and others are covered in the EdgeView User Guide.

2

Starting EdgeView

Go to a browser (e.g. latest version of Chrome, Firefox or IE) and enter the IP address or fully qualified

domain name (FQDN) of the EdgeView. In this example, the EdgeView IP address was 10.10.90.176.

Get the IP address or FQDN from the System Administrator. See the EdgeView 5300LF2 System

Administration Guide to set the IP Address for this EdgeView (you can find this document at

http://www.edgewaternetworks.com/kb). If not set, the default IP address is 192.168.1.1.

Next, the EdgeView Authorization prompt dialog appears.

Enter the default login credentials edgeview, edgeview for both the user name and password, and hit the

OK button.

NOTE: It is recommended that the login password be changed.

After hitting OK, the EdgeView Main Landing page appears:

3

EdgeView Quick Tour

The EdgeView is divided into separate panels for easy navigation and views.

4

The top panel consisting of menu icons, which provide access to the general EdgeView functions. It also

displays the currently logged in EdgeView user and the Message of the day

The left side panel is the “Device Tree”. It contains Groups, EdgeMarcs, EdgeConnects, Phones,

Configuration Files and other devices in a hierarchical file explorer-type format.

The main panel is the area that changes when an EdgeView function is selected. This area offers specific

views and submenus according to the EdgeView function selected.

License

If EdgeView has not been licensed through the TUI command line interface, then it can be licensed now.

Click on EV System:

In the top panel select the EV System icon:

When the sub-menu comes up, click on EdgeView License:

This will bring up the EdgeView License Page. Enter your license key here and hit the Change button.

License keys can be acquired from your support contact.

5

When completed successfully, the page will be updated with the values.

6

System Security Overview

The EdgeView offers a build in Firewall for advanced security access control. You can manage the

system security in details via the EV System -> System Security Menu:

In the top panel select the EV System icon:

A sub-menu within the top panel opens up, click on System Security:

7

The System Security page itself provides detailed instructions to set up the blacklist, the whitelist and

whether to enable anonymous FTP. The whitelist in particular can be used to restrict access to EdgeView

to only those IP Addresses in the whitelist. Users should review this page thoroughly to ensure EdgeView

follows the security policy of the organization.

The top part of the System Security page lets the user manage the Blacklist:

8

9

The bottom half of the page manages the Whitelist and whether anonymous FTP is allowed:

Note: It is strongly recommended a Whitelist be specified if EdgeView is accessible from

unauthorized users.

10

Adding an EdgeMarc

To manage EdgeMarcs, they must first be added to EdgeView through one of the following methods:

● EdgeView Web-based User Interface (GUI)

● Auto-discovery

● Web Service API

● Importing from an XML document

Setting up Auto-discovery and using the Web-based User Interface will be discussed in this Quickstart

guide.

EdgeView GUI

To add an EdgeMarc to a group or to the top-level using the EdgeView GUI, click on the Group in the

device tree (or the root for the top-level). For example, to add an EdgeMarc to the “Default” Group, click

on Default as shown here:

After selecting the group, then select Provisioning->Add New EdgeMarc... from the menu bar or click

on the Add EdgeMarc button.

11

12

This brings up the EdgeMarc Edit

page.

13

14

Enter a Name, Address (IP or FQDN) and the ssh password for the EdgeMarc at a minimum. The MAC

address does not need to be entered unless the auto-discovery feature is used.

When complete, hit Save. After saving, it is strongly recommended users “test” the ssh connection using

the Test button.

It may take a couple of minutes to complete the ssh and SNMP tests, but this is recommended as running

the test now can save a lot of troubleshooting time later. The Test button can be access again later by

15

first clicking on the EdgeMarc in the device tree, then on the menu select Monitoring/Control->Edit

Device...

The result of a successful test looks like this:

If the tests are successful, then EdgeView will automatically begin managing the EdgeMarc!

To see the status of the EdgeMarc, click on the EdgeMarc in the device tree. This will bring up the

EdgeMarc Status page:

16

The EdgeMarc Status page has several different areas indicating different status values. The green

balloon represented in this screen shot shows the status of the SIP servers connected to the EdgeMarc

(i.e., Green is Up). There may be more than one SIP server shown here. In addition, the user can click on

the balloon for more information. Underneath the SIP Server status we provide the general information

which may have been gathered during the most recent successful polling cycle.

To gather information, EdgeView will ssh into each EdgeMarc on a (default) 5-minute interval. Some of

the information is shown here such as the EdgeMarc’s model, the VOS (firmware) version, RAM statistics,

calls, etc. If there is a problem with ssh polling, a warning will also be shown on this page on the Last

SSH Poll line.

The box of Known Telephone Numbers contains those phone number that have been explicitly managed

through EdgeView. The Device Client List Snapshot contains the identifiers of all the devices attached to

the EdgeMarc. These devices may or may not be explicitly managed by EdgeView. To explicitly manage

the device, click on the button with the plus (+) sign.

Page is loading ...

Edgewater Networks EdgeView 5300LF2 Getting Started

Edgewater Networks EdgeView 5300LF2 Getting Started

Related papers

Other documents