Quadra-Fire SANTAFE-NZ-MBK Owner's manual

Quadra-Fire
Brand
Quadra-Fire
Model
SANTAFE-NZ-MBK
Category
Stoves
Type
Owner's manual

This manual is also suitable for

R
www.quadrare.com 7068-114B December 1, 2011
SANTA FE PELLET STOVE
Owner’s Manual
Installation and Operation
SANTAFE-NZ-MBK
Model:
WARNING
Please read this entire manual
before installation and use of this
pellet fuel-burning room heater.
Failure to follow these instructions
could result in property damage,
bodily injury or even death.
• Donotstoreorusegasolineorotheram-
mablevaporsandliquidsinthevicinityofthis
oranyotherappliance.
• Donotoverre-Ifanyexternalpartstartsto
glow,youareoverring.Reducefeedrate.
Overringwillvoidyourwarranty.
• Complywithallminimumclearancestocom-
bustiblesasspecied.Failuretocomplymay
causehousere.
DO NOT DISCARD THIS MANUAL
CAUTION
• Importantoperatingand
maintenance instruc-
tionsincluded.
• Leavethismanualwith
partyresponsibleforuse
andoperation.
• Read,understandand
follow these instruc-
tionsforsafeinstalla-
tionandoperation.
DO NOT
DISCARD
WARNING
Hot glass will cause burns.
• Donottouchglassuntilitiscooled
• NEVERallowchildrentotouchglass
• Keepchildrenaway
• CAREFULLYSUPERVISEchildreninsameroom
asreplace.
• Alert children and adults to hazards of high
temperatures.
High temperatures may ignite clothing or other
ammable materials.
• Keep clothing, furniture, draperies and other
ammablematerialsaway.
HOT SURFACES!
Glassandothersurfacesare
hotduringoperationAND
cooldown.
FuelType:WoodPellets,lessthan38mminlength,
6mmto8mmindiameter.
Burningofanyothertypeoffuelvoidsyourwarranty.
CAUTION
Checkbuildingcodespriortoinstallation.
• Alllocalregulations,includingthosereferringtonationaland
Europeanstandardsneedtobecompliedwithwheninstalling
theappliance.
• Consultlocalreofcialsorauthoritieshavingjurisdiction
aboutrestrictions,installationinspection,andpermits.
CAUTION
Page2 December 1, 2011
Santa Fe NZ Pellet Stove
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7068-114B
Hearth&HomeTechnologieswelcomesyoutoourtradition
of excellence!  In choosing a Quadra-Fire appliance, you
haveourassuranceofcommitmenttoquality,durability,and
performance.
This commitment begins with our research of the market,
including ‘Voice of the Customer’ contacts, ensuring we
makeproducts that will satisfyyour needs. Our Research
and Development facility then employs the world’s most
advancedtechnologytoachievetheoptimumoperationof
ourstoves,insertsandreplaces.Andyetweareold-fash-
ionedwhenitcomestocraftsmanship.Eachunitismeticu-
louslyfabricatedandsurfacesarehand-nishedforlasting
beautyandenjoyment.Ourpledgetoqualityiscompleted
aseachmodelundergoesaqualitycontrolinspection.
Wewishyou andyourfamilymanyyearsofenjoymentin
the warmth and comfort of your hearth appliance.  Thank
youforchoosingQuadra-Fire.
Thisstovemustbeinstalledandcommissionedbya
trainedinstallerapprovedbySwitch.Aswellasthe
instructionsinthismanual,itisalsonecessarytotakeinto
considerationallapplicablelawsandstandardsaswell
asnational,regional,andlocalregulationsrelatingtothe
applianceinstallation.ItistheresponsibilityoftheInstaller
IMPORTANT
tocommissionthereinaccordancewithmanufacturer’s
instructionsandprovideadeclarationofconformityforthe
installationoftheapplianceifrequired.Pleasereadthis
User’sGuideandInstallationManualbeforeinstallingthe
stove.
WARNING
ThisapplianceanduesystemshallbeinstalledinaccordancewithAZ/NZS2918andtheappropriate
requirementsoftheNewZealandbuildingcode.
AppliancesinstalledinaccordancewiththisstandardshallcomplywiththerequirementsofAS/NZS4886where
requiredbytheregulatoryauthorityietheapplianceshallbeidentiablebyacomplianceplatewiththemarking
“testedtoAS/NZS4886”.
Anymodicationoftheappliancethathasnotbeenapprovedinwritingbythetestauthorityisconsideredtobein
breachoftheapprovalgrantedforcompliancewithAS/NZS.
Data Plate - found on back of re
CONFIDENTIAL PROPERTY OF HEARTH & HOME TECHNOLOGIES INC.
PART NAME:
DRAWN BY: SCALE: MATERIAL:
SHEET:
PART NUMBER: REV:
THIS PRINT IS CHECKED AND CONTROLLED BY THE ENGINEERING
DEPARTMENTS OF HEARTH & HOME TECHNOLOGIES INC.
ECO # DATE BY
REV
UNLESS OTHERWISE SPECIFIED DIMS ARE INCHES[MM] & : TOLERANCES ARE: (2) PLACE DEC : ± 0.03 (3) PLACE DEC: ± 0.005 ANGLE: ± 2° FRACTION: ± 1/16
OUTSIDE MATERIAL. NORMAL DIM & INSIDE MATERIAL. OUTSIDE APEX INSIDE APEX - DIMS ENCLOSED BY AN OVAL ARE CRITICAL DIMENSIONS
REVISIONS
ITEM PART NUMBER PART NAME QTY
A RELEASED 67598 12/01/11 MCW
LABEL SERIAL SANTA FE NZ
MCW NTS SEE NOTE
1 OF 1
7068-113 A
NOTE:
1. MATERIAL: NON-ANODIZED ALUMINUM 0.020 THICK
2. BACKGROUND: SILVER
3. COPY: BLACK
4. ADHESIVE: 3M #468 PERMANENT ACRYLIC
5. TEMPERATURE RATING: -50°F TO 350°F
6. STARTING SERIAL NUMBER: 00703400000
RELEASED
6.25
3.50
SANTA FE
Freestanding Wood Pellet Burning Heater
BURN ONLY UNTREATED WOOD PELLETS WITH A MOISTURE
CONTENT OF LESS THAN 9% (dry basis).
Ecan approved fuel: 6mm diameter complying with standard
AS/NZS 4014.6.
Performance may vary from test values depending on actual operat-
ing conditions.
7068-113
1445 North Highway - Colville, WA 99114 - USA
Manufactured By:
0.2 g/kg
(16 mg/MJ)
Average particulate emission factor:
Test Report ARS: 11/2420
Maximum Average heat output:
High: 7.1 kW
Med: 4.8 kW
Low: 2.8 kW
Overall Average eciency: 74%
Ecan Authorisation Number:
Expiration Date:
Installation Date:
Tested in accordance with AS/NZS 4886:2007 & AS/NZS 5078:2007
1.5” x .375 Barcode Label
2011 2012 2013 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
room for .14 x .875” S/N
SERIAL NUMBER
007034
R
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Santa Fe NZ Pellet Stove
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TABLE OF CONTENTS
Safety Alert Key:
• DANGER! Indicatesahazardoussituationwhich,ifnotavoidedwillresultindeathorseriousinjury.
• WARNING!Indicatesahazardoussituationwhich,ifnotavoidedcouldresultindeathorseriousinjury.
• CAUTION! Indicatesahazardoussituationwhich,ifnotavoided,couldresultinminorormoderateinjury.
• NOTICE:Indicatespracticeswhichmaycausedamagetotheapplianceortoproperty.
Congratulations...............................................................2
Warning............................................................................2
SampleofSafety/SerialNumerLabel.............................2
SafetyAlertKey...............................................................3
TableofContents.............................................................3
LimitedWarranty.............................................................4-5
Section 1: Specications
A. GlassSpecications..........................................6
B. kW&EfciencySpecications..........................6
C. SpecicationTable............................................6
User’s Guide
Section 2: Operating Instructions
A. FireSafety.........................................................8
B. Combustible/Non-CombustibleMaterial............8
C. FuelMaterial&FuelStorage............................8
D. GeneralOperationInformation..........................8-9
E. BeforeYourFirstFire........................................9
F. FillingtheHopperwithFuel...............................9
G. StartingYourFirstFire......................................9
H. FireCharacteristics...........................................10
I. IgnitionCycles...................................................10
J. ClearSpace......................................................10
Section 3: Maintaining & Servicing Appliance
A. ProperShutdownProcedures...........................11
B. QuickReferenceMaintenanceChart................11
C. GeneralMaintenance&Cleaning.....................11-14
D. HighAshFuelContentMaintenance................15
E. FrequentlyAskedQuestions.............................16
Section 4: Replacement Parts
A. ConvectionBlower............................................17
B. CombustionBlower...........................................17
C. SnapDisc#2.....................................................18
D. Igniter................................................................19
E. Bafe&BrickRemoval.....................................19
F. Bafe&BrickReplacement..............................20
G. GlassReplacement...........................................21
Installer’s Guide
Section 5: Getting Started
A. Design,Installation&Location
  Considerations.................................................22
B. Draft..................................................................22
C. NegativePressure.............................................23
D. ThermostatLocation.........................................23
E. LocatingYourAppliance&Flue........................23
F. ToolsandSuppliesNeeded..............................24
G. InspectAppliance&Components.....................24
H. Pre-BurnChecklist............................................24
Section 6: Dimensions & Clearances
A. ApplianceDimensions.......................................25
B. ClearancetoCombustibles...............................26
C. HearthProtection.............................................27
Section 7: Flueing Information
A. ChimneyandExhaustConnection....................28
B. OutsideAirKitInstructions................................28
C. InternalStandardFlueKit.................................29
D. ExternalStandardFlueKit................................30
Section 8: Reference Material
A. Commissioning..................................................31
B. ComponentFunction.........................................31
Section 9: Troubleshooting
A. Troubleshooting................................................34-36
ServicePartsList.............................................................37-40
ServiceandMaintenanceLog.........................................41-42
HomeownerNotes...........................................................43
ContactInformation.........................................................44
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Santa Fe NZ Pellet Stove
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Page6 December 1, 2011
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A. Glass Specications
Thisapplianceisequippedwith5mmceramicglass.
Replaceglassonlywith5mmceramicglass.Please
contactyourdealerforreplacementglass.
B. kW & Efciency Specications
kWinputwillvary,dependingonthebrandoffuelyouuse
inyourstove.Consultyourdealerforbestresults.
C. Specication Table
NOTE:Hearth&HomeTechnologies,manufacturerof
thisappliance,reservestherighttoalteritsproducts,their
specicationsand/orpricewithoutnotice.
WARNING! Risk of Fire!Hearth&HomeTechnologies
disclaimsanyresponsibilityfor,andthewarrantyand
agencylistingwillbevoidedbythebelowactions.
DO NOT:
• Installoroperatedamagedappliance
• Modifyappliance
• InstallotherthanasinstructedbyHearth&Home
Technologies
• Operatetheappliancewithoutfullyassemblingall
components
• Overre
• InstallanycomponentnotapprovedbyHearth&
HomeTechnologies
• InstallpartsorcomponentsnotListedorapproved
• Disablesafetyswitches
Improperinstallation,adjustment,alteration,serviceor
maintenancecancauseinjuryorpropertydamage.
Forassistanceoradditionalinformation,consultaqualied
installer,serviceagencyoryourdealer.
Classication Testing Standard Description
Class1IP-20 EfciencyAS/NZS5078:2007
ApplianceAS/NZS4886:2007 ResidentialWoodPelletHeater
Voltage220-240volts Current0.7-2.0Amps Frequency50Hz
MaxPowerRequirement
450Watts Weight120kgwithfullhopper Hoppercapacity20kg
High Medium Low
Meanuegastemp
189°C
Meanuegastemp
166°C
Meanuegastemp
110°C
Fuelconsumption
1.9kg/hour
Fuelconsumption
1.4kg/hour
Fuelconsumption
0.7kg/hour
Heatingpoweroutput-7kW Heatingpoweroutput-5.2kW Heatingpoweroutput-2.7kW
Averageparticulateemissions
(dryweight)
0.4g/kg
Averageemissionrate
25mg/MJ
Averageefciency
71%
GrossCaloricvalueofpellets
(dryweight)
20.1MJ/kg
Fueltype
Woodpellets-6mmØ-complyingwithdraft
standardAS/NZS4014.6:2008
Specications
1
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December 1, 2011 Page7
Santa Fe NZ Pellet Stove
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HOT SURFACES!
GlassandothersurfacesarehotduringoperationANDcooldown.
Hot glass will cause burns.
• Donottouchglassuntilitiscooled
• NEVERallowchildrentotouchglass
• Keepchildrenaway
• CAREFULLYSUPERVISEchildreninsameroomasappliance.
• Alertchildrenandadultstohazardsofhightemperatures.
High temperatures may ignite clothing or other ammable materials.
• Keepclothing,furniture,draperiesandotherammablematerialsaway.
WARNING
2Operating Instructions
User’s Guide
NOTICE: Ifyouexpectthatchildrenmaycomeintocontactwiththisappliance,werecommendabarriersuchasadecorative
screen.Seeyourdealerforsuggestions.
WARNING! Do not operate appliance before reading and
understanding the operating instructions in the Owner’s
Manual. Failure to operate appliance according to operating
instructions could cause re or injury.
Page8 December 1, 2011
Santa Fe NZ Pellet Stove
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7068-114B
A. Fire Safety
To provide reasonable re safety, the following should be
givenseriousconsideration:
• InstallatleastonesmokedetectorandCOmonitoroneach
oorofyourhome.
• Locatedetectorsawayfromtheheatingapplianceandclose
tothesleepingareas.
• Follow the detector’s manufacturer’s placement and
installationinstructionsandmaintainregularly.
• Convenientlylocateareextinguishertocontendwithsmall
res.
• Intheeventofahopperre:
• Evacutethehouseimmediately.
• Notifyredepartment.
B. Combustible/Non-Combustible Materials
• Combustible Material
Material made of or surfaced with wood, compressed
paper, plant bers, plastics, or any material capable
of igniting and burning, whether ame-proofed or not,
plasteredorunplastered.
• Non-combustible Material
 Materialwhichwillnotigniteandburn.Suchmaterialsare
thoseconsistingentirelyofsteel,iron,brick,tile,slate,
glassorplasters,oranycombinationthereof.
• Non-combustible Sealant Material
 Sealantswhichwillnotigniteandburn:CRCManiseal
Exhaust Cement, High Temperature Silicone (TRV)
Sealant(orequivalent).
Clinkers
Mineralsandothernon-combustiblematerialssuchassand
willturnintoahard,glass-likesubstancecalledaclinkerwhen
heatedintherepot.
Treesfromdifferentareaswillvaryinmineralcontent.That
iswhysomefuelsproducemoreclinkersthanothers.
Moisture
Alwaysburndryfuel.Burningfuelwithhighmoisturecontent
takes heat from the fuel and tends to cool the appliance,
robbingheatfromyourhome.Damppelletfuelcanclogthe
feedsystem.
Size
•
Pelletsareeither6or8mmindiameter
• Lengthshouldbenomorethat38mm
• Pellet lengths can vary from lot to lot from the same
manufacturer
• Duetolengthvariations,theameheight(feedrate)may
needadjustingoccasionally.Seepage 10 forinstructions.
Performance
• Higherashcontentrequirestheashdrawertobeemptied
morefrequently
• Hardwoodsrequiremoreairtoburnproperly
• Premiumwoodpelletsproducethehighestheatoutput.
• Burningpelletslongerthan38mmcancauseaninconsistent
fuelfeedrateand/ormissedignitions.
C. Fuel Material and Fuel Storage
Pellet fuel quality can greatly uctuate.  We recommend
thatyou buy fuel complying withthe wood pellet standard
AS/NZS 4014.6:2008 However, we do recommend trying
various brands before purchasing multi-ton lots to ensure
yoursatisfaction.
FuelMaterial
• Madefromsawdustorwoodby-products
• Dependingonthesourcematerialitmayhaveahighor
lowashcontent.
HigherAshContentMaterial
• Hardwoodswithahighmineralcontent
• Fuelthatcontainsbark
• Standardgradepelletsandhighashpellets
LowerAshContentMaterial
• Softwoods
• Fuelswithlowmineralcontent
• Premiumgradepellets
Storage
• Woodpelletsshouldbeleftintheiroriginalsealedbaguntil
usingtopreventmoistureabsorption.
• Do not store any pellet fuel within the clearance
requirements or in an area that would hinder routine
cleaningandmaintenance.
D. General Operating Information
1. Turning On/Off
Therehastwoswitchesonthebackofthereone
toturnthereonandoffthesecondistheheatoutput
control(see“Figure9.1”onpage9).Toturnthere
onpresstheON/OFFswitchtotheonpositiontherewill
thengothroughitsstart-upsequence.
Theresalsohavetheoptionofaroomthermostat,when
thethermostatcallsforheat,therewillautomatically
lightanddeliverheat.
Whentheroomisuptotemperatureandthethermostatis
satised,theappliancewillshutdown(notrecommended
forolderdraftyhouses)
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December 1, 2011 Page9
Santa Fe NZ Pellet Stove
7068-114B
E. Before Your First Fire
1. First, make sure your appliance has been properly
installedandthatallsafetyrequirementshavebeenmet.
Payparticularattention to thereprotection, venting
andthermostatinstallationinstructions.
2. Doublecheckthattheashdrawerandreboxareempty!
3. Closethefrontdoor.
G. Starting Your First Fire
1. MakesurethehopperisfullofpelletsandtheON/OFF
switchisintheOFFposition.Plugthereintoapower
socket
2. When powered up the exhaust blower will stay on for
approximately18minuteseventhoughthereisnocall
forheat.Thisisnormal.
3. Locatetheheatoutputcontrolswitchmountedontheback
oftheapplianceintheupperleftcorner(Figure9.1).
4. Turnittothe“high”settingbypushingthetopofthecontrol
switchin.
5. TurnthereonusingtheOn/Offswitch
6. Lookthroughtherearpanelandyouwillseetheredcall
lightonthecontrolboxwillbeon.Thisindicatesthereis
acallforheat.
7. Thefuelfeedsystemandtheignitershouldnowbeon.
8. Foryourrstreitwillbenecessarytopressthereset
buttononceapproximatelytwominutesafterstartupand
againinveminutes.Thiswillllthefeedsystemand
allow the appliance to begin dropping pellets. Or you
canputahandfulofpelletsintherepottospeedupthe
process.Theappliancewillcontinuetorunaslongas
thereisacallforheat.
9. Oncetheappliancehasignited,letitburnforapproximately
15minutes.Forcommissioningtheinstaller/technician
willthenneedtosetthedraftonthere(see“Reference
Materials”onpage30)Youcannowadjusttheheatoutput
controlswitchtothedesiredsetting.
WARNING
FireHazard.
Keepcombustiblematerials,gasoline
andotherammablevaporsandliquids
clearofappliance.
• DoNOTstoreammablematerialsintheappliance’s
vicinity.
• DONOTUSEGASOLINE,LANTERNFUEL,
KEROSENE,CHARCOALLIGHTERFLUIDOR
SIMILARLIQUIDSTOSTARTOR“FRESHENUP”A
FIREINTHISHEATER.
• DONOTBURNGARBAGEORFLAMMABLEFLUIDS
SUCHASGASOLINE,NAPHTHAORENGINEOIL.
• DONOTUSECHEMICALSOFFLUIDSTOSTART
THEFIRE.
• Keepallsuchliquidswellawayfromtheheaterwhileit
isinuse.
• Combustiblematerialsmayignite.
High
Med
Low
Heat Output Switch
Reset Button
Reset
Button
On/Off Switch
F. Filling the Hopper with Fuel
1. Liftupthehopperlidandlockintoopenposition.Now
youcanllthehopperwithfuel.
2. Donotoverllthehopper.Thelidmustbecompletely
closedtomaintainpropervacuumandforthefeedmotor
tooperate.
3. Thehopperswitchisdesignedtoshutdownthefeed
motorwhenthehopperlidisopen.
4. Donotleaveanypartofthefuelbagontheappliance
afterrellinghopper.
5. Storefuelawayfromtheappliancetomaintainproper
safeairclearancetocombustibles.
2. Heat Output Controls
Thisapplianceisequippedwithaheatoutputcontrol
switchthathasthreesettingsorburnrates;low,medium
andhigh.“Figure9.1”
Therewillstartupandrunonhighfor15minutesto
warmtheueandthenrunastheburnrateforwhichitis
set.Iftheapplianceissetatoneofthelowersettings,it
willrunquieterbuttakelongertoheatupanareathanifit
weresetatahigherburnrate.
NOTE: The tip of the thermocouple must be in contact
with the inside end of the thermocouple cover or missed
ignitions can occur.
Figure 9.1
Page10 December 1, 2011
Santa Fe NZ Pellet Stove
R
7068-114B
H. Fire Characteristics
Aproperlyadjustedrewiththeheatoutputcontrolswitchset
on“high”hasashortactiveamepatternthatextendsoutof
therepotapproximately102to203mm.Theamewillrise
andfallsomewhat.Thisisnormal.
Iftherehastallameswithblacktailsandseemssomewhat
lazy,thisindicatedinsufcientairforthevolumeoffuelbeing
burnt.Checkthereisclean,theairintakeisclearandseals
areintact.
I. Iginition Cycles
1. Atthebeginningofeachignitioncycle,itisnormaltosee
somesmokeintherebox.Thesmokewillstoponce
therestarts.
2. The convection blower will automatically turn on after
yourappliancehasbeenburningforapproximately10
minutes.
3. Thisblowertransfersheatfromyourapplianceintothe
room,andwillcontinuetorunafterthethermostathas
stoppedcallingforheatuntiltheappliancehascooled
down.
4.
Occasionallytheappliancemayrunoutoffuelandshut
itselfdown.Whenthishappens,theredcalllightwillbe
on.
5. Torestartit,llthehopperandpresstheresetbutton.
Whenyoupresstheresetbuttontheredcalllightwillgo
out.Releasethebuttonandthelightwillcomebackon.
6. Youshouldseeareshortly.Ifnot,followtheinstructions
onpage 9of“StartingYourFirstFire”.
WARNING
FireRisk
DoNOToperateappliance:
• Withappliancedooropen.
• Firepotooropen.
• Cleaningslideplatesopen.
DoNOTstorefuel:
• Closerthanrequiredclearancestocom-
bustiblestoappliance
• Withinspacerequiredforloadingorash
removal.
WARNING! RISK OF FIRE! Keepcombustiblematerials,
gasolineandotherammablevaporsandliquidsclearof
appliance.
• DoNOTstoreammablematerialsintheappliance’s
vicinity.
• DoNOTusegasoline,lanternfuel,kerosene,charcoal
lighteruidorsimilarliquidstostartor“freshenup”are
inthisheater.
Keepallsuchliquidswellawayfromtheheaterwhileitisin
useascombustiblematerialsmayignite.
J. Clear Space
WARNING! RISK OF FIRE! DoNOTplacecombustible
objectsinfrontoftheappliance.Hightemperaturesmay
igniteclothing,furnitureordraperies.Maintainaminimum
clearanceof914mminfrontofappliance.
NOTICE: Clearancesmayonlybereducedbymeansap-
provedbytheregulatoryauthorityhavingjurisdiction.
Mantel:
  Avoid placing candles and other heat-sensitive
objects on mantel or hearth.  Heat may damage these
objects.
Odorsandvaporsreleasedduringinitialoperation.
• Curingofhightemperaturepaint.
• Openwindowsforaircirculation.
Odorsmaybeirritatingtosensitiveindividuals.
CAUTION
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December 1, 2011 Page11
Santa Fe NZ Pellet Stove
7068-114B
3Maintaining & Servicing Your Appliance
C. General Maintenance
1. Types of Fuel
Dependingonthetypeoffuelyouareburningwilldictate
howoftenyouhavetocleanyourrepot.
Ifthefuelyouareburninghasahighdirtorashcontentit
maybenecessarytocleantherepotmorethanonceaday.
Dirtyfuelwillcauseclinkerstoformintherepot.Aclinker
is formed when dirt, ash or a non-burnable substance is
heatedto1093°Candbecomesglass-like.Seepage 15in
thissectionformoredetailsonfuelswithhighashcontent.
Clinker
Figure 11.1 - Clinker
Shock and Smoke Hazard
• Turndownthermostat,letappliancecompletely
coolandexhaustblowermustbeoff.Nowyou
canunplugappliancebeforeservicing.
• Smokespillageintoroomcanoccurifappliance
isnotcoolbeforeunplugging.
• Riskofshockifappliancenotunpluggedbefore
servicingappliance.
CAUTION
A. Proper Shutdown Procedure
Cleaning or Inspection Frequency Daily Weekly Monthly Yearly
AshPan Every5bagsoffuelormorefre-
quentlydependingonthefueltypeor
ashbuild-up
OR X
AshRemovalfromFirebox Every5bagsormorefrequently
dependingonthefueltypeorash
build-up
OR X
BeneathHeatExchanger Every1tonoffuel OR X
Blower,Combustion(Exhaust) Morefrequentlydependingonthefuel
type
OR X
Blower,Convection 25bagsormorefrequentlydepending
onoperatingenvironment.
OR X
DoorLatchInspection Priortoheatingseason OR X
ExhaustPath 25bagsormorefrequentlydepending
onashbuild-up
OR X
Firebox-PrepareforNon-BurnSeason Atendofheatingseason OR X
Firepot-Burningpellets-hardwood Every3bags OR X
Firepot-Burningpellets-softwood Every5bags OR X
Glass Whenclearviewofrepotbecomes
obscure
OR X
HeatExchanger&DropTube Every15bags OR X
Hopper Every50bagsoffuelorwhenchang-
ingfueltypes
OR X
TopVentAdapter Morefrequentlydependingonthefuel
typeorashbuild-up
OR X
VentingSystem Morefrequentlydependingonthefuel
type
OR X
B. Quick Reference Maintenance Chart
Follow the detailed instructions found in this
section for each step listed as referenced in the
chart below.
NOTICE: Thesearerecommendations.Cleanmorefrequentlyifyouencounterheavybuild-upof
ashattherecommendedintervaloryouseesootcomingfromthevent.Not properly
cleaning your appliance on a regular basis will void your warranty.
Page12 December 1, 2011
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2. Cleaning Firepot with Cleaning Rod & Firepot
Clean-Out Tool
• Frequency:Dailyormoreoftenasneeded
• By:Homeowner
 a.Theappliancemustbeincompleteshutdownandcool
andtheexhaustbloweroff.Ifyouarejustcleaningthe
repot,thereisnoneedtounplugtheappliance.
 b.PullrepotcleaningrodOUTacoupleoftimestohelp
shakedebrisloose.Ifrodishardtopull,itmaybe
necessary to use your repot clean-out tool to chip
awaymaterialthathasbuiltuponthebottomplateof
therepotandtopushoutanyclinkers.Largerclinkers
mayhavetoberemovedfromthetopoftherepot.
c.The firepot floor plate must be fully closed when
nished.
WARNING
• NEVERpullrepotcleaningrodorcleaning
slideplatesoutwhenapplianceisoperating.
• Thecleaningslideplatesmustbefully
CLOSEDwhenapplianceisoperating.
•.Hotpelletsmayfallintoashpanandstartare
ormis-startsduetolackofvacuum.
Fire Risk
4. Cleaning Ash Pan/Drawer
• Frequency:Every5bagsorweeklyormorefre-
quentlydependingonashbuild-up.
• By:Homeowner
 Locatetheashpan/drawerunderneaththerepot.Open
thebottomashdoorandslidetheashpanstraightout.
Emptyintoanon-combustiblecontainerandre-install
ashpan/drawer.See Disposal of Ashes.
3. Ash Removal from Firebox
• Frequency:Weeklyorevery5bagsormorefre-
quentlydependingonashbuild-up.
• By:Homeowner
 a.Theremustnotbeanyhotashesinthereboxduring
cleaning so allow the appliance to completely cool.
The rebox ash should be removed every time the
exhaustpathiscleaned.Frequentcleaningoftheash
inthereboxwillhelpslowdownthebuild-upofash
intheexhaustblowerandventsystem.
b.Plug in your appliance, if unplugged, and turn the
thermostatonandimmediatleyshutitofftostartthe
exhaustbloweronitscycletime.Itwillpullyashout
theexhaustinsteadofintotheroom.
 c.Opencasthingedface.Directlyunderneaththerebox
doorandtotheleftandrightoftherepotare2cleaning
slideplateswithngerholes.Pullbothslideplatesout
andthenopentheglassdoor.Sweeptheremaining
ashfromthereboxintothe2openholes.Apaint
brushworkswellforthis.Closeslideplates.
 d.Thisashisdepositedinthesameashpanastherepot
debris.Theashpanshouldbeemptiedeverytimeyou
cleantherebox.Remembertoplacetheashand
debrisintoametalornoncombustiblecontainer.
 e.The2cleaningslideplatesmustbefullyclosedwhen
cleaningiscomplete.See Disposal of Ashes.
DisposalofAshes
WARNING
• Ashes should be placed in metal container
withtightttinglid.
• Ashesshouldberetainedinclosedcontainer
untilallcindershavethoroughlycooled.
5. Disposal of Ashes
• Frequency:Asneeded
• By:Homeowner
Ashes should be placed in a metal container with a
tight-ttinglid.Theclosedcontainerofashesshould
beplacedonanon-combustibleoororontheground,
wellawayfromallcombustiblematerials,pendingnal
disposal.
Iftheashesaredisposedofbyburialinsoilorotherwise
locally dispersed, they should be retained in the
closedcontaineruntilallcindershavebeenthoroughly
cooled.
6. Cleaning Beneath Heat Exchanger
• Frequency:Monthlyorafterburning1tonoffuel
• By:Homeowner
a. Besuretheapplianceisallowedtocool,hasbeen
unpluggedandtheexhaustblowerisoff
b. Amorethoroughcleaningisneededtoremovethe
excess ash that is left behind from the use of the
cleaningrodsfortheheatexchangertubes.
c. Theashwillberestingonthebackofthebafe.This
willrequireremovingthecastbafe.
WARNING
• NEVERremoveashdrawerwhileapplianceis
operating.
Burn Risk
R
December 1, 2011 Page13
Santa Fe NZ Pellet Stove
7068-114B
Figure 13.2
Vacuum inside
Exhaust Venting
The amount of ash buildup in the repot will be a good
guide to determine how often you should clean the heat
exchangers.
WARNING
Heatexchangercleaningrodsmaybewarm
tothetouch.Forsafetypurposeswear
gloves.
Donotpullheatexchangercleaningrods
whileapplianceisoperating.
PushcleaningrodsINwhendone,DONOT
leavecleaningrodsOUT.Injurycanoccur.
7. Cleaning Heat Exchanger Chambers & Drop Tube
• Frequency:Weeklyorevery15bagsormorefre
quentlydependingonashbuild-up
• By:Homeowner
NOTE:
Hearth & Home Technologies recommends to
use a heavy duty vacuum cleaner specically
designed for solid fuel appliance cleaning.
9. Cleaning the Exhaust Path
• Frequency:Every25bagsormonthlyormorefre
quentlydependingonashbuild-up.
• By:Homeowner
 a.Appliancemustbecompletelycool.
b. Open cast hinge face.  Remove bafe and right
brickandthoroughlyvacuumtheareaandcontinue
throughouttherestoftherebox.
c. Replacerightbrickandbafeandclosecasthinge
face.
10. Cleaning the Hopper
• Frequency:Monthlyorafterburning50bagsoffuel
• By:Homeowner
Afterburningapproximately1tonoffuelyouwillneed
tocleanthehoppertopreventsawdustbuild-up.
A combination of sawdust and pellets on the auger
reducestheamountoffuelsupplytotherepot.This
canresultinnuisanceshutdownsandmis-starts.
a. The appliance must be in complete shutdown.
Allowtheappliancetocompletelycooldown.
b. Emptythehopperofanyremainingpellets.
c. Vacuumthehopperandfeedtube.
a.Allow the appliance to completely cool down before
pullingthecleaningrods. Turnthethermostatonand
thenimmediatelyofftostarttheexhaustbloweronits
cycletime.Itwillpullyashouttheexhaustinstead
ofintotheroom.
b. Locatethe2exposedrodsdirectlyunderneaththeheat
exchangertubes.Figure 13.1.
c.To clean, pull the rods straight out until it stops,
approximately203mm.SlidetherodsOUTandINa
coupleoftimes.
Figure 13.1
Cleaning
Rods
10 Heat Exchanger Tubes
8. Door Latch Inspection
• Frequency:Priortoheatingseasonormonthlyduring
heatingseason
• By:Homeowner
Thedoorlatchisnon-adjustablebutthegasketingbetween
theglassandreboxshouldbeinspectedperiodicallytomake
surethereisagoodseal.
Page14 December 1, 2011
Santa Fe NZ Pellet Stove
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12. Cleaning the Glass
• Frequency:Whenclearviewoftherepotbecomes
obscure
• By:Homeowner
 a.Appliancemustbecompletelycoolbeforecleaning
glass.
b. Vacuumyashfromglassanddoorrope.
 c.Useadamppapertoweloranynon-abrasiveglass
cleaner.Wipeoffwithdrytowel.
11. Soot and Fly Ash: Formation & Need for Removal
in Exhaust Venting System.
• Frequency:Yearlyormorefrequentlydependingon
ashbuild-up.
• By:QualiedServiceTechnician/Homeowner
Be sure the appliance is allowed to cool, has been
unpluggedandtheexhaustblowerisoff.
The products of combustion will contain small particles
ofyash.Theyashwillcollectintheexhaustventing
systemandrestricttheowoftheuegases.
At start-up if there is incomplete combustion, or if there
is a shutdown or incorrect operation of the appliance it
willleadtosome soot formation. Thiswill collect in the
exhaustventingsystem.
Theventing(chimney)systemmayneedtobecleanedat
leastonceayearormoreoftendependinguponthequal-
ityofyourfuelorifthereisalotofhorizontalpipesections.
Ashwillbuildupmorequicklyinthehorizontalsections.
13. Cleaning Exhaust Blower - Requires No Lubrication
• Frequency:Yearlyorasneeded
• By:QualiedServiceTechnician
• Task: Contact your local dealer
14. Cleaning Convection Blower - Requires No
Lubrication
• Frequency:Yearlyorevery25bagsormorefre
quentlydependingonoperatingenviron-
ment
• By:QualiedServiceTechnician
• Task: Contact your local dealer.
Figure 14.1
15. Cleaning the Top Vent Adapter
a. Theappliancemustbeincompleteshutdownandthe
exhaustblowershouldbeoff.Allowtheapplianceto
completelycooldown.
b. Openthecleanoutcover. Figure 14.1.
c. Sweepoutanyashbuild-up.
NOTE:
Hearth & Home Technologies recommends to
use a heavy duty vacuum cleaner specically
designed for solid fuel appliance cleaning.
16. Preparing Firebox for Non-Burn Season
• Frequency:Yearlyattheendoftheheatingseason
• By:Homeowner
a.Be sure the appliance is allowed to cool, has been
unpluggedandtheexhaustblowerisoff.
 b.
Removeallashfromthereboxandvacuumthoroughly.
c. Paintallexposedsteel,includingcast-iron.
•
UsetheTouch-Uppaintsuppliedwiththeappliance;
or;
• Purchasepaintfromyourlocaldealer.
• Mustuseahigh-temperaturepaintmadespeci-
ciallyforheatingappliances.
Handleglassassemblywithcare.
When cleaning glass:
• Avoidstriking,scratchingor
slammingglass.
• DoNOTcleanglasswhenhot.
CAUTION
• DoNOTuseabrasivecleaners.
• Refertomaintenanceinstructions.
Handleglasswithcare.
• Inspectthegaskettoensureitis
undamaged.
• DoNOTstrike,slamorscratchglass.
• DoNOToperateappliancewithglass
assemblyremoved.
WARNING
• DoNOToperatewithglasscracked,brokenor
scratched.
Clean-Out Cover
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December 1, 2011 Page15
Santa Fe NZ Pellet Stove
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D. High Ash Fuel Content Maintenance
• Frequency:Asneeded
• By:Homeowner
Correct Flame Size, Yellow/White in Color
Correct
Figure 15.3
Ash Build Up in Firebox
Pellets Back Up
In Feed Tube
Firepot Overfills
Tall, Lazy Flame, Orange in Color
Incorrect
Figure 15.1
Figure 15.2
Poorqualitypelletfuel,orlackofmaintenance,cancreate
conditionsthatmaketherepotllquicklywithashesand
clinkers.
Thisconditionmakestheappliancesusceptibletooverlling
therepotwithpelletswhichmayresultinsmoking,sooting
andpossiblehopperres.Figure 15.1showsanexample
wheretherepotoverlls,pelletsbackupintothefeedtube
andashhasaccumulatedintherebox.
Aninefcientandnon-economicalmethodofburningoffuel
causedbypoorqualitypelletfuelisshownin Figure 15.2.
The correct ame size when good quality, premium pellet
fuelisburnedisshowninFigure 15.3.
If the ash buildup exceeds the half way point in the repot
IMMEDIATE ATTENTION AND CLEANING IS REQUIRED.
FireRisk
• High ash fuels or lack of
maintenance can cause the
repot to overll. Follow proper
shutdown procedure if ash
buildup exceeds half way point in
repot.
• Failure to do so could result in
smoking, sooting and possible
hopper res.
WARNING
Odorsandvaporsreleasedduringinitialoperation.
• Curingofhightemperaturepaint.
• Openwindowsforaircirculation.
Odorsmaybeirritatingtosensitiveindividuals.
CAUTION
Page16 December 1, 2011
Santa Fe NZ Pellet Stove
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E. Frequently Asked Questions
ISSUES SOLUTIONS
Metallicnoise.
Noiseiscausedbymetalexpandingandcontractingasit
heatsupandcoolsdown,similartothesoundproduced
byalogre.Thisnoisedoesnotaffecttheoperationor
longevityofyourappliance.
Whiteashbuilduponglass. Thisisnormal.Cleantheglass.
Glasshasbuild-upofblacksoot.
Excessivebuildupofash.Seesolution#4.Thelower
burnsettingswillproducemoreash,thehigherburnset-
tingsproduceless.Themoreitburnsonlowthemore
frequentcleaningoftheglassisrequired.
Firehastallameswithblacktailsandislazy. Therepot,exhaustblower,exhaustpathorbafes
needscleaning.
Smokeystart-uporpuffsofsmokefromtheairwash.
Therepotisdirty.Checktheairholeshavenotbeen
blockedwithclinkerthiscanberemovedusingthesup-
pliedtool
Largeameatstart-up. Thisisnormal.Flamewillsettledownoncethereis
established.
Rumblingsound. Makesuretheashdraweriscompletelyclosed.
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December 1, 2011 Page17
Santa Fe NZ Pellet Stove
7068-114B
NOTE:Anywarrantyonthereoritspartsisvoidifdamage
is caused during maintenance, or if maintenance is done
incorrectly.
Replacement Parts
4
A. Convection Blower Replacement
1. Turndownthethermostat,letappliancecompletelycool
andthenunplugappliancebeforeservicing.
2. The Convection Blower is located on the oor at the
rearoftheappliance.
3. Removetherightsidecurtainbyloosening7/16”nutin
thbackandliftoffoftheappliance.Whenre-installing
excurtaintore-attach.Figure 17.1.
4. Cutthetiewireholdingthewirestogetherandthendis-
connecttheredandblackwires.
5. Remove wingnut and hold-down bracket and then
removeblower.
6. Re-installinreverseorder.
7. Attachnewtiewiretoholdwirestogether.
Back of Side Curtain Slot
Ribs on Curtain Slide into
Slots at Top and Bottom
Figure 17.1
Figure 17.2
B. Combustion Blower Replacement
1. Turndownthethermostat,letappliancecompletelycool
andthenunplugappliancebeforeservicing.
2.
Removebothsidecurtains.Figure 17.1. .
3. Disconnecttheredandblackwiresfromthewhiteand
bluewiresfromtheexhaustblower.
4. Thereisaremovableplateontheexhaustblower.Using
a1/4”socketorshortstandardscrewdriverloosenthe6
screwsinthekeyholeshapedholesandrotatetheplate.
Figure 17.4.
5. Removetheexhaustblowerandgasket.
6. Re-installinreverseorder.
Side curtains slip under the 6 nuts
identified by the square marking.
Remove the circled screws to
remove the upper and lower rear
screens.
Figure 17.3
Figure 17.4
Page18 December 1, 2011
Santa Fe NZ Pellet Stove
R
7068-114B
C. Snap Disc #2 Replacement
NOTE:CombustionBlowerGasketisalsorequired.Sold
separatelyunderPartNumber240-0812.
1. Turn down thermostat, let appliance cool completely if running.
Then unplug appliance before servicing.  Disconnect appliance
fromventingattherearofappliance.
2. Removebothupperandlowersidecurtainsbyremovingthesix
7/16”nutsontherearoftheappliance.
3. Disconnectthevacuumhoseandwiresfromthevacuumswitch.
Disconnecttheblueandwhitewiresfromthecombustionblower.
Removecontrolboxretainerclip.Remove twoscrewsthathold
thejunctionbox.Setasidecarefully.Disconnecthopperswitch.
4. Removecasttopfromappliance.Twofastenersarelocatedout-
sidethehopperoneachside.Theothertwoarelocatedinthe
hopperalongtheback. Figure 18.1.Removetherearscreenof
theappliance(besuretheventisdisconnected)byremovingthe
sevenscrews.Liftslightlyupwardsastonotdamagethehopper
switchandsetaside.
5. Removelowerscrewbyremovingvescrews.Layatonground.
6. Remove convection cover by removing the two screws at the
bottom(oneeachside)andslidetotheleft,thensetaside.
7. Removetheve7/16”boltsholdingthecombustionblowerhous-
ingtotheexhaustplenum.Discardgasket.(Cleanblowerimpeller
andplenumifneeded).
8. Disconnectwiresfromsnapdisc#2.Figure 18.3.
9. Loosenwingnut to relieve the pressureonsnapdisc from the
bracket.Theshadedareaofthesnapdiscisinsertedintoahole
inthefeedtube.NOTE:Youmayneedplierstostartthewing
nut.Figure 18.4.
10.
Whenbracketislooseenough,rotatethebracketcounterclockwise
andawayfromfeedtube.Figure 18.5.
11.Reach behind bracket and remove old snap disc.  Install new
snapdiscandrotatebacktooriginalpositionensuringthesnap
discisinsertedintheholeinthefeedtube.Tightenthewingnut
andre-attachthewirestothenewsnapdisc.
12.Re-install in reverse order.  Be sure to use new gasket when
installingcombustionblowerhousing.
Remove 2 screws on the
outside of hopper in the front
and 2 screws inside the
hopper at the back.
Figure 18.1
Figure 18.2
Wing Nut
Bracket
Disconnect
Wires
Figure 18.3
Loosen Wing
Nut to relieve
pressure Shaded area
inserted in hole in
Feed Tube
Rotate bracket counterclockwise
once pressure is relieved
With bracket in rotated position,
reach behind bracket and remove
and replace Snap Disc
Figure 18.4
Figure 18.5
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December 1, 2011 Page19
Santa Fe NZ Pellet Stove
7068-114B
D. Igniter Replacement
Thumb Screw
Igniter
Firepot
Figure 19.1
1. Shutdowntheappliancebyturningdownthethermostat
andlettheappliancecompletelycooldown. Afterthe
appliancehascooleddown,unplugitandremovethe
ashdrawer.
2. Thewireleadstotheigniterareconnectedtothewire
harnesswith1/4inchmale/femalespadeconnectors.
Disconnect the spade connections and remove the
igniter from the chamber. Loosen thumb screw and
slideigniterout.
3. Installnewigniterintothechamberandtightenthumb
screw.Re-connectthewirestothe2leadswiththe
spadeconnectors.
4. Doublecheckthat the igniter wiresare clear ofany
movement, i.e. ash drawer, firepot cleaning rod,
cleaningslideplates,etc.
5. Re-installtheashdrawerandsidepanelandre-connect
thepower.
E. Bafe & Brick Set Removal
1. FollowpropershutdownproceduresinSection10.
2. The top bafe has a hook on the bottom left side that
restsonthetoplipofthecastbrick.Thereisatabon
the bottom right side that hooks into the side bracket.
Removethetopbafebyrstpullingthebafe forward
untilbackedgedropsdown.Thenslidebafebackuntil
thefrontedgeclearstheshelfthatithadbeenrestingon.
Figure 19.2.
3
. Thetopbafemust be removed before youcanremove
the right and left brick.  Remove the right brick by hold-
ingtoplipofbrickandliftingup,thenpushoutsideedge
back.Slidebricktotherightuntilitisushwiththerebox.
Rotate the inside edge of the brick forward and remove
brick.Repeatforleftbrick.Figure 19.3.
Hook on
left side Tab on
right side
Remove Right
& Left Brick
Vacuum
Exhaust Area
Right Brick
Removed
Figure 19.2
Figure 19.3
Figure 19.4
Page20 December 1, 2011
Santa Fe NZ Pellet Stove
R
7068-114B
F. Bafe & Brick Replacement
1. Placerightbrickinbehindtherightbracketandthen
slidetotheleftsothetabsarebehindthecenterbrick.
Figure 20.1.
2. Thebrickwillbeushagainstthebackwallandthe
braket’snotcheswillbeexposed.Figure 20.2.
3. Pulltherightedgeofthebrickforwardandslidethe
brick into the notches both top and bottom of right
bracket.Figure 20.3.
4. Repeatforleftbrick.
5. Insertbafeintotopfrontofreboxandthenraiseup
thebottomendandinsertbafetabintonotchonthe
rightbrackettolockintoplace.Figure 20.5. Placethe
leftsidehookofthebottombafeoverthetopofbrick
forstability.
6. The bafe does not completely cover the top of the
rebox.ThereisanopeningasshowninFigure 20.6.
Tabs
Do not remove rope
from center brick
Brick is flush against back wall
Brick in
front of
clip and
Notches
exposed
Lift Brick, pullforwardat an angle
and drop down into notches
Right Brick Installed
Insert Baffle Tab into Slot
Opening at left side of Baffle
Figure 20.1
Figure 20.2
Figure 20.3
Figure 20.4
Figure 20.5
Figure 20.6
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Quadra-Fire SANTAFE-NZ-MBK Owner's manual

Quadra-Fire
Brand
Quadra-Fire
Model
SANTAFE-NZ-MBK
Category
Stoves
Type
Owner's manual
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