Quadra-Fire CASTILEI-CE-MBK User manual

Brand: Quadra-Fire

Model: CASTILEI-CE-MBK

Category: Fireplaces

Type: User manual

This manual is also suitable for

www.quadrare.com

October 27, 2011

CASTILE & SANTA FE PELLET INSERT

Owner’s Manual

Installation and Operation

CASTILEI-CE-MBK

SANTAFEI-CE-MBK

Models:

DO NOT DISCARD THIS MANUAL

NOTICE

• Importantoperatingand

maintenance instruc-

tionsincluded.

• Leavethismanualwith

partyresponsibleforuse

andoperation.

• Read,understandand

follow these instruc-

tionsforsafeinstalla-

tionandoperation.

DO NOT

DISCARD

WARNING

Please read this entire manual

before installation and use of this

pellet fuel-burning room heater.

Failure to follow these instructions

could result in property damage,

bodily injury or even death.

• Donotstoreorusegasolineorotheram-

mablevaporsandliquidsinthevicinityofthis

oranyotherappliance.

• Donotoverre-Ifanyexternalpartstartsto

glow,youareoverring.Reducefeedrate.

Overringwillvoidyourwarranty.

• Complywithallminimumclearancestocom-

bustiblesasspecied.Failuretocomplymay

causehousere.

WARNING

Hot glass will cause burns.

• Donottouchglassuntilitiscooled

• NEVERallowchildrentotouchglass

• Keepchildrenaway

• CAREFULLYSUPERVISEchildreninsameroomas

replace.

• Alert children and adults to hazards of high

temperatures.

High temperatures may ignite clothing or other

ammable materials.

• Keepclothing,furniture,draperiesandotherammable

materialsaway.

HOT SURFACES!

Glassandothersurfacesare

hotduringoperationAND

cooldown.

7069-101B

FuelType:WoodPellets,lessthan38mminlength,

6mmto8mmindiameter.

Burningofanyothertypeoffuelvoidsyourwarranty.

CAUTION

Checkbuildingcodespriortoinstallation.

• Alllocalregulations,includingthosereferringtonationaland

Europeanstandardsneedtobecompliedwithwheninstalling

theappliance.

• Consultlocalreofcialsorauthoritieshavingjurisdiction

aboutrestrictions,installationinspection,andpermits.

CAUTION

Page2

October 27, 2011

Castile & Santa Fe CE Insert

7069-101B

and Welcome to the Quadra-Fire Family!

Hearth&HomeTechnologieswelcomesyoutoourtraditionof

excellence!InchoosingaQuadra-Fireappliance,youhaveour

assuranceofcommitmenttoquality,durability,andperformance.

This commitment begins with our research of the market,

including ‘Voice of the Customer’contacts,ensuringwemake

productsthatwillsatisfyyourneeds.OurResearchandDevel-

opmentfacilitythenemploystheworld’s most advanced tech-

nologytoachievetheoptimumoperationofourstoves,inserts

and replaces. Andyetwe are old-fashioned when it comes to

craftsmanship.Eachunitismeticulouslyfabricatedandsurfaces

arehand-nishedforlastingbeautyandenjoyment.Ourpledge

toqualityiscompletedaseachmodelundergoesaqualitycontrol

inspection.

We wish you and your family many years of enjoyment in the

warmth and comfort of your hearth appliance.  Thank you for

choosingQuadra-Fire.

NOTE: Consult insurance carrier, local building inspector, re

ofcials or authorities having jurisdiction over restrictions,

installation inspection and permits.

1445 North Highway - Colville, WA 99114 - USA

Nominal heat output:

Puissance nominale:

Nominaal vermogen:

Max: 7,7 kW

Min: 3,0 kW

EN 14785 - 2006

SANTA FE CE PELLET INSERT

CO emission (at 13% O2):

Des émissions de CO (à 13% O2):

CO-uitstoot (bij 13% O2):

Max: 0,003%

Min: 0,018%

Eciency:

Ecacité:

Eciëntie:

Max: 83,6%

Min: 82,7%

Flue gas temperature:

Température des fumées:

Rookgastemperatuur:

161°C

Max electrical power supply:

Max approvisionnement électrique:

Max elektrische voeding:

470 W

Rated Voltage:

Tension nominale:

Nominale spanning:

230 V - 50 Hz

Safety clearance distance (back):

Distance de dégagement de sécurité (retour):

Veiligheidsafstand afstand (terug):

N/A

Safety clearance distance (side):

Distance de dégagement de sécurité (côté):

Veiligheidsafstand afstand (zijde):

410 mm

Use only recommended fuels. Utilisez uniquement des combustibles

recommandés. Gebruik alleen aanbevolen brandstoen.

Read and follow the operating instructions! Lisez et suivez les

instructions d'utilisation! Lees en volg de gebruiksaanwijzing!

2011

2012

2013 JAN FEB MAR APR MAY JUN

JUL AUG SEP OCT NOV DEC

SERIAL NO. / NUMÉRO DE SÉRIE / SERIENUMMER

007031

7069-100

1445 North Highway - Colville, WA 99114 - USA

Nominal heat output:

Puissance nominale:

Nominaal vermogen:

Max: 7,7 kW

Min: 3,0 kW

EN 14785 - 2006

CASTILE CE PELLET INSERT

CO emission (at 13% O2):

Des émissions de CO (à 13% O2):

CO-uitstoot (bij 13% O2):

Max: 0,003%

Min: 0,018%

Eciency:

Ecacité:

Eciëntie:

Max: 83,6%

Min: 82,7%

Flue gas temperature:

Température des fumées:

Rookgastemperatuur:

161°C

Max electrical power supply:

Max approvisionnement électrique:

Max elektrische voeding:

470 W

Rated Voltage:

Tension nominale:

Nominale spanning:

230 V - 50 Hz

Safety clearance distance (back):

Distance de dégagement de sécurité (retour):

Veiligheidsafstand afstand (terug):

N/A

Safety clearance distance (side):

Distance de dégagement de sécurité (côté):

Veiligheidsafstand afstand (zijde):

410 mm

Use only recommended fuels. Utilisez uniquement des combustibles

recommandés. Gebruik alleen aanbevolen brandstoen.

Read and follow the operating instructions! Lisez et suivez les

instructions d'utilisation! Lees en volg de gebruiksaanwijzing!

2011

2012

2013 JAN FEB MAR APR MAY JUN

JUL AUG SEP OCT NOV DEC

SERIAL NO. / NUMÉRO DE SÉRIE / SERIENUMMER

007029

7071-100

October 27, 2011

Page3

Castile & Santa Fe CE Insert

7069-101B

TABLE OF CONTENTS

Safety Alert Key:

• DANGER! Indicatesahazardoussituationwhich,ifnotavoidedwillresultindeathorseriousinjury.

• WARNING!Indicatesahazardoussituationwhich,ifnotavoidedcouldresultindeathorseriousinjury.

• CAUTION! Indicatesahazardoussituationwhich,ifnotavoided,couldresultinminorormoderateinjury.

• NOTICE:Indicatespracticeswhichmaycausedamagetotheapplianceortoproperty.

Congratulations...............................................................2

SampleofSafety/SerialNumerLabel.............................2

SafetyAlertKey...............................................................3

LimitedWarranty.............................................................4-5

Section 1: Listing and Code Approvals

 A. ApplianceCertications.....................................6

 B. GlassSpecications..........................................6

 C. ElectricalRating................................................6

 D. Specications....................................................6

User’s Guide

Section 2: Operating Instructions

 A. FireSafety.........................................................7-8

 B. Combustible/Non-CombustibleMaterial............8

 C. FuelMaterial&FuelStorage............................8

 D. GeneralOperationInformation..........................9

 E. BeforeYourFirstFire........................................9

 F. FillingtheHopperwithFuel...............................9

 G. StartingYourFirstFire......................................10

 H. FireCharacteristics...........................................10

 I. FlameHeightAdjustment(FeedRate)..............10

 J. IgnitionCycles...................................................11

 K. ClearSpace......................................................11

Section 3: Maintaining & Servicing Appliance

A. ProperShutdownProcedures...........................12

 B. QuickReferenceMaintenanceChart................12

C. GeneralMaintenance&Cleaning.....................12-15

 D. HighAshFuelContentMaintenance................16

Section 4: Troubleshooting for Homeowner

 A. FrequentlyAskedQuestions.............................17

Installer’s Guide

Section 5: Getting Started

 A. Design,Installation&Location

  ConsiderationsandFloorSupport....................18

 B. ThermostatLocation.........................................19

 C. Tools&SuppliesNeeded..................................19

 D. InspectApplianceandComponents.................19

 E. Pre-BurnChecklist............................................19



Section 6: Dimensions & Clearances

 A. ApplianceDimensions.......................................20

 B. ClearancetoCombustibles,

  Masonry&ZeroClearance...............................21

 C. MinimumOpeningforMasonryand

  Factory-BuiltFireplace......................................21

D. FloorProtection.................................................21

 E. PrefabricatedMetalChimney............................21

Section 7: Vent Information

 A. VentingTerminationRequirements...................22

 B. AvoidingSmokeandOdors..............................22-23

 C. NegativePressure.............................................23

 D. Draft

..................................................................23

 E. Chimney&ExhaustConnection.......................24

 F. PelletVentingCharts........................................25

Section 8: Vent Systems

 A. FullRelinewithOutsideAir-Horizontal..............26

 B. FullRelinewithoutOutsideAir-Vertical.............27



Section 9: Appliance Set-Up

 A. LevelingSystem................................................28

 B. OutsideAirInstallation......................................28

 C. DoorHandleRemoval.......................................29

 D. DoorRemoval...................................................29

 E. AdjustableHearthSupport................................29

 F. HearthSupport,StandardSurround.................30-31

 G. Surround&TrimSet,Econo.............................31

 H. SurroundCastTrimSet....................................32

 I. PanelandTrimSet...........................................33

 J. LogSetPlacement(Optional)...........................34

 K. ThermostatInstallation......................................35

 ContactInformation...................................................36

Page4

October 27, 2011

Castile & Santa Fe CE Insert

7069-101B

October 27, 2011

Page5

Castile & Santa Fe CE Insert

7069-101B

Page6

October 27, 2011

Castile & Santa Fe CE Insert

7069-101B

A. Appliance Certication

B. Glass Specications

D. Specications

Thisapplianceisequippedwith5mmceramicglass.Replace

glass only with 5mm ceramic glass.  Please contact your

dealerforreplacementglass.

C. Electrical Rating

230VAC,50Hz,Start2.80Amps,Run0.80Amps

*Thermaloutputwill vary, dependingon the type of fuel

you use in your appliance.  Consult your Quadra-Fire

dealerforbestresults.

NOTICE: Hearth&HomeTechnologies,manufacturer

ofthisappliance,reservestherighttoalteritsprod-

ucts,theirspecicationsand/orpricewithoutnotice.

WARNING! Risk of Fire! Hearth&HomeTechnologiesdis-

claimsanyresponsibilityfor,andthewarrantyandagency

listingwillbevoidedbythefollowingactions.

DO NOT:

 • Installoroperatedamagedappliance

 • Modifyappliance

• Useasanincineratororanyotherdifferentwayfrom

whichitwasconceived

 • Install other than as instructed by Hearth & Home

Technologies

 • Operate the appliance without fully assembling all

components

 • Overre

 • Install any component not approved by Hearth &

HomeTechnologies

 • InstallpartsorcomponentsnotListedorapproved.

Improper installation, adjustment, alteration, service or

maintenancecancauseinjuryorpropertydamage.

Forassistanceoradditionalinformation,consultaqualied

installer,serviceagencyoryourdealer.

Listing and Code Approvals

Model CastileorSantaFePelletInsertAppliance

Type ResidentialSpaceheatingappliancered

bywoodpellets

Standard EN14785:2006

Hearth&HomeTechnologies

1445NorthHighway

Colville,WA99114

UnitedStates

2011

Quadra-Fire is a registered trademark of Hearth &

Home Technologies

NOTE: Some generator or battery back-up systems may

not be compatable with the micro-processor electron-

ics on this appliance. Please consult the power supply

manufacturer for compatable systems.

Distance to Adjacent

Combustion Materials:

StandofftoSide:410mm

StandofftoHeader:305mm

CO Concentration at 13%

(mg/m

Max:0.003%

Min:0.030%

Flue Gas Temperature: 161°C

*Thermal Output:

Max:6.3kW

Min:3.0kW

Energy Efciency: Max:75.1%

Min:75.0%

Heating Capacity: 220m

to350m

Hopper Capacity: 18kg

Fuels: WoodPellets,lessthan

38mminlength,6mmto

8mmindiameter

Shipping Weight: 109kg,add18kgwhenthe

hopperisfull

October 27, 2011

Page7

Castile & Santa Fe CE Insert

7069-101B

HOT SURFACES!

GlassandothersurfacesarehotduringoperationANDcooldown.

Hot glass will cause burns.

• Donottouchglassuntilitiscooled

• NEVERallowchildrentotouchglass

• Keepchildrenaway

• CAREFULLYSUPERVISEchildreninsameroomasappliance.

• Alertchildrenandadultstohazardsofhightemperatures.

High temperatures may ignite clothing or other ammable materials.

• Keepclothing,furniture,draperiesandotherammablematerialsaway.

WARNING

Operating Instructions

User’s Guide

WARNING! Do not operate appliance before reading and

understanding the operating instructions in the Owner’s

Manual. Failure to operate appliance according to operating

instructions could cause re or injury.

Page8

October 27, 2011

Castile & Santa Fe CE Insert

7069-101B

A. Fire Safety

To provide reasonable re safety, the following should be

givenseriousconsideration:

• InstallatleastonesmokedetectorandCO



monitoroneach

oorofyourhome.

• Locatedetectorsawayfromtheheatingapplianceandclose

tothesleepingareas.

• Follow the detector’s manufacturer’s placement and

installationinstructionsandmaintainregularly.

• Convenientlylocateareextinguishertocontendwithsmall

res.

• Intheeventofahopperre:

 • Evacutethehouseimmediately.

• Notifyredepartment.

B. Combustible/Non-Combustible Materials

• Combustible Material

Material made of or surfaced with wood, compressed

paper, plant bers, plastics, or any material capable

of igniting and burning, whether ame-proofed or not,

plasteredorunplastered.

• Non-combustible Material

 Materialwhichwillnotigniteandburn.Suchmaterialsare

thoseconsistingentirelyofsteel,iron,brick,tile,slate,

glassorplasters,oranycombinationthereof.

• FirestopNon-combustible Sealant Material

 Sealantswhichwillnotigniteandburn.

Clinkers

Mineralsandothernon-combustiblematerialssuchassand

willturnintoahard,glass-likesubstancecalledaclinkerwhen

heatedintherepot.

Treesfromdifferentareaswillvaryinmineralcontent.That

iswhysomefuelsproducemoreclinkersthanothers.

Moisture

Alwaysburndryfuel.Burningfuelwithhighmoisturecontent

takes heat from the fuel and tends to cool the appliance,

robbingheatfromyourhome.Damppelletfuelcanclogthe

feedsystem.

Size

•

Pelletsareeither6or8mmindiameter

• Lengthshouldbenomorethat38mm

• Pellet lengths can vary from lot to lot fromthe same

manufacturer

• Duetolengthvariations,theameheight(feedrate)may

needadjustingoccasionally.Seepage 10 forinstructions.

Performance

• Higherashcontentrequirestheashdrawertobeemptied

morefrequently

• Hardwoodsrequiremoreairtoburnproperly

• Premiumwoodpelletsproducethehighestheatoutput.

• Burningpelletslongerthan38mmcancauseaninconsistent

fuelfeedrateand/ormissedignitions.

C. Fuel Material and Fuel Storage

Pelletfuelqualitycangreatlyuctuate.Werecommendthat

youbuyfuelinmulti-tonlotswheneverpossible.However,

wedorecommendtryingvariousbrandsbeforepurchasing

multi-tonlotstoensureyoursatisfaction.

FuelMaterial

• Madefromsawdustorwoodby-products

• Dependingonthesourcematerialitmayhaveahighor

lowashcontent.

HigherAshContentMaterial

• Hardwoodswithahighmineralcontent

• Fuelthatcontainsbark

• Standardgradepelletsandhighashpellets

LowerAshContentMaterial

• Softwoods

• Fuelswithlowmineralcontent

• Premiumgradepellets

CAUTION! Do not burn fuel that contains an additive;

(such as soybean oil).

• Maycausehopperres

 • Damagetoproductmayresult

Storage

• Woodpelletsshouldbeleftintheiroriginalsealedbaguntil

usingtopreventmoistureabsorption.

• Do not store any pellet fuel within theclearance

requirements or in an area that would hinder routine

cleaningandmaintenance.

CAUTION! Testedandapprovedforwoodpellets.Burning

ofanyothertypeoffuelvoidsyourwarranty.

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D. General Operating Information

1. Thermostat Calls For Heat

Theapplianceislikemostmodernfurnaces;whenthethermostat

callsforheat,yourappliancewill automaticallylightanddeliver

heat.

When the room is up to temperature and the thermostat is

satised,theredcalllightwillshutoffandtheappliancewillshut

down.Theredcalllightislocatedbehindtherightaccesspanel.

2. Heat Output Controls

his appliance is equipped with a heat output control switch

that has three settings or burn rates; low, medium and high.

Figure 9.1.

Theappliancewillturnonandoffasthethermostatdemands.

Whenthethermostatcallsforheat,theappliance willalways

startuponHigh.Afterburningapproximately4 minutes,the

appliance will then burn at the rate at which it was originally

set.Iftheapplianceissetatoneofthelowersettings,itwill

runquieterbuttakeslongertoheatupanareathanifitwere

setatahigherburnrate.

Regardlessoftheburnrate,whentheareaiswarmenoughto

satisfythethermostat,theappliancewillshutoff.

WARNING

FireHazard.

Keepcombustiblematerials,gasoline

andotherammablevaporsandliquids

clearofappliance.

• DoNOTstoreammablematerialsintheappliance’s

vicinity.

•

DONOTUSEGASOLINE,LANTERNFUEL,KEROSENE,

CHARCOALLIGHTERFLUIDORSIMILARLIQUIDSTO

STARTOR“FRESHENUP”AFIREINTHISHEATER.

• DONOTBURNGARBAGEORFLAMMABLEFLUIDS

SUCHASGASOLINE,NAPHTHAORENGINEOIL.

• DONOTUSECHEMICALSOFFLUIDSTOSTARTTHE

FIRE.

• Keepallsuchliquidswellawayfromtheheaterwhileitisin

use.

• Combustiblematerialsmayignite.

High

Med

Low

Reset

Button

E. Before Your First Fire

1. First,makesureyourappliancehasbeenproperlyinstalled

and that all safety requirements have been met.  Pay

particular attention to the fire protection, venting and

thermostatinstallationinstructions.

2. Doublecheckthattheashdrawerandreboxareempty!

3. Closethefrontdoor.

CAUTION

Tipofthermocouplemustbeincontactwiththe

insideendofthethermocouplecover.

Missedignitionscanoccur.

F. Filling the Hopper with Fuel

a. Openthehopperlidandpullthelidtowardsyou.

b. Donotoverllthehopper.Thelidmustbecompletely

closedtomaintainpropervacuumandforthefeedmotor

tooperate. Anerrormessagewill appear on the wall

controlifthelidisnotproperlyclosed.

c. Remove any sawdust or fuel from the lid gasket after

rellinghopper.

d. Donotleaveanypartofthefuelbagontheappliance

afterrellinghopper.

e. Storefuelawayfrom theappliancetomaintainproper

safeairclearancetocombustibles.

Figure 9.1

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October 27, 2011

Castile & Santa Fe CE Insert

7069-101B

H. Fire Characteristics

Aproperlyadjustedrewiththeheatoutputcontrolbutton

seton“HIGH”hasashortactiveamepatternthatextends

outoftherepotapproximately102mm.

Iftherehastallameswithblacktailsandseemssomewhat

lazy,thefeedratewillneedtobereduced.

Ifthereisnot102mmtall,increasethefeedrate.Amedium

andlowsettingwillgiveashorterame.Theamewillrise

andfallsomewhat.Thisisnormal.

Thefeedadjustmentcontrolrodisfactoryset,andshouldbe

adequateformostfuels.T

hecontrolrodwillslidebyonly

looseningthewingscrew.

However,iftheflameheightistoohighortoolow,youwill

needtoadjustthefeedrate.Waituntiltheappliancehasbeen

burningfor15minutesbeforemakingyouradjustmentsand

llow15minutesforfeedadjustmenttotakeeffect.



Make

adjustmentsinapproximately12.7mmincrements.

1. Loosenthewingscrew.Figure 10.2

2. Adjustthefueladjustmentcontrolrodtowardstotheright

anduptoincreasethefeedrateandameheightorto

theleftanddowntodecreasethefeedrateandame

height.

3. Re-tightenthewingscrew.

I. Feed Rate Adjustment Instructions

G. Starting Your First Fire

1. A thermostat is required for proper operation of this

appliance.Atthistime,llthehopperwithpellets,set

thethermostattoitslowestsetting.Plugthepowercord

intonearbyoutlet.

2. The exhaust blower will stay on for approximately 18

minutes even though the thermostat is not calling for

heat.Thisisnormal.

3. Locatetheheatoutputcontrolswitchonthelowerright

sideofthereboxbehinddecorativefrontdoor.Settothe

HIGHsettingandthenadjustthethermostattoitshighest

setting.Theredcalllightwillbeonwhichislocatedon

thetopofthejunctionboxbehindtherightaccesspanel.

Thisindicatesthethermostatiscallingforheat.Figure

10.1.

4.

Thefuelfeedsystemandtheignitershould

now

beon.

5. Foryourrstreitwillbenecessarytopressthereset

buttononceperminuteuntilpelletsstarttodropintothe

repot,thenpressbutton1moretime.Thiswillllthe

feedsystemandallowtheappliancetobegindropping

pellets.Theappliancewillcontinuetorunaslongasthe

thermostatiscallingforheat.

6. Oncetheappliancehasignited,letitburnforapproximately

15minutes,thensetthethermostattothedesiredroom

temperature.Adjusttheheatoutputcontrolswitchtothe

desiredsetting.

Figure 10.1

Odorsandvaporsreleasedduringinitialoperation.

• Curingofhightemperaturepaint.

• Openwindowsforaircirculation.

Odorsmaybeirritatingtosensitiveindividuals.

CAUTION

Control Box

Junction Box

Reset Button

Heat Output

Switch

Power Cord

Outlet

Thermostat

Block

Fuse

Red Call

Light

Red/Green/Amber Light

Blue Light

Firepot Cleaning Rod

Feed Adjustment Control Rod

Set Screw

Wing Nut

Figure 10.2

October 27, 2011

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Castile & Santa Fe CE Insert

7069-101B

J. Ignition Cycles

1. Atthebeginningofeachignitioncycle,itisnormaltosee

somesmokeintherebox.Thesmokewillstoponce

therestarts.

2. Theconvectionblowerwillautomaticallyturnonafteryour

appliancehasreachedthesettemperature.

Thisblowertransfersheatfromyourapplianceintothe

room,andwillcontinuetorunafterthethermostathas

stoppedcallingforheatuntiltheappliancehascooled

down.

3. Occasionallytheappliancemayrunoutoffuelandshut

itselfdown.Whenthishappens,theredcalllightwillbe

on.See Figure 10.1 on page 10.1.

Torestartit,llthehopperandpresstheresetbutton.

Whenyoupresstheresetbuttontheredcalllightwillgo

out.Releasethebuttonandthelightwillcomebackon.

Youshouldseeareshortly.

Ifnot,followtheinstructionsonpage 10, “StartingYour

FirstFire”.

WARNING

FireRisk

DoNOToperateappliance:

• Withappliancedooropen.

• Firepotooropen.

• Cleaningslideplatesopen.

DoNOTstorefuel:

• Closerthanrequiredclearancestocom-

bustiblestoappliance

• Withinspacerequiredforloadingorash

removal.

Back side of Firepot

Firepot floor left open

Figure 11.1-DO NOT LEAVE FIREPOT FLOOR OPEN

WARNING! RISK OF FIRE!

Keepcombustiblematerials,

gasolineandotherammablevaporsandliquidsclearof

appliance.

• DoNOTstoreammablematerialsintheappliance’s

vicinity.

• Do NOTusegasoline,lanternfuel, kerosene,charcoal

lighteruidorsimilarliquidstostartor“freshenup”are

inthisheater.

Keepallsuchliquidswellawayfromtheheaterwhileitisin

useascombustiblematerialsmayignite.

K. Clear Space

WARNING! RISK OF FIRE! DoNOTplacecombustible

objectsinfrontoftheappliance.Hightemperaturesmay

igniteclothing,furnitureordraperies.Maintainaminimum

clearanceof914mminfrontofappliance.

NOTICE: Clearancesmayonlybereducedbymeansap-

provedbytheregulatoryauthorityhavingjurisdiction.

Mantel:

  Avoid placing candles and other heat-sensitive

objects on mantel or hearth.  Heat may damage these

objects.

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7069-101B

Maintaining & Servicing Your Appliance

C. General Maintenance

1. Types of Fuel

Dependingonthetypeoffuelyouareburningwilldictatehow

oftenyouhavetocleanyourrepot.

Ifthefuelyouareburninghasahighdirtorashcontentitmay

benecessarytocleantherepotmorethanonceaday.

Dirtyfuelwillcauseclinkerstoformintherepot.Aclinkeris

formedwhendirt,ashoranon-burnablesubstanceisheatedto

1093°Candbecomesglass-like.

Clinker

Figure 12.1 - Clinker

Shock and Smoke Hazard

• Turndownthermostat,letappliancecompletely

coolandexhaustblowermustbeoff.Nowyou

canunplugappliancebeforeservicing.

• Smokespillageintoroomcanoccurifappliance

isnotcoolbeforeunplugging.

• Riskofshockifappliancenotunpluggedbefore

servicingappliance.

CAUTION

A. Proper Shutdown Procedure

B. Quick Reference Maintenance Chart

Follow the detailed instructions found in this

section for each step listed in the chart below.

Cleaning or Inspection

Frequency Daily Weekly Monthly Yearly

AshPan/Drawer Every5bagsoffueldepend-

ingonthefueltypeorash

build-up

OR X

AshRemovalfromFirebox Every5bagsormorefre-

quentlydependingonthefuel

typeorashbuild-up

OR X

BeneathHeatExchanger Every1tonoffuel OR X

Blower,Combustion(Exhaust) Morefrequentlydependingon

thefueltype

OR  X

Blower,Convection Every25bagsormorefre-

quentlydependingonthefuel

type

X

DoorLatchInspection Priortoheatingseason OR X

Firebox-PrepareforNon-BurnSeason Atendofheatingseason OR X

Firepot-Burningpellets-hardwood Every3bags OR X

Firepot-Burningpellets-softwood Every5bags OR X

Glass

Whenclearviewofrepot

becomesobscure

OR X

HeatExchanger&DropTube Every15bagsoffuel OR X 

Hopper Every50bagsoffuelorwhen

changingfueltypes

OR X

VentingSystem Morefrequentlydependingon

thefueltype

OR X

NOTICE: Thesearerecommendations.Cleanmorefrequentlyifyouencounterheavybuild-upofashat

therecommendedintervaloryouseesootcomingfromthevent.Not properly cleaning your

appliance on a regular basis will void your warranty.

October 27, 2011

Page13

Castile & Santa Fe CE Insert

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5. Disposal of Ashes

• Frequency:Asneeded

• By:Homeowner

Ashes should be placed in a metal container with a

tight-ttinglid.Theclosedcontainerofashesshould

beplacedonanon-combustibleoororontheground,

wellawayfromallcombustiblematerials,pendingnal

disposal.

Iftheashesaredisposedofbyburialinsoilorotherwise

locally dispersed, they should be retained in the

closedcontaineruntilallcindershavebeenthoroughly

cooled.

DisposalofAshes

WARNING

• Ashes should be placed in metal container

withtightttinglid.

• Ashesshouldberetainedinclosedcontainer

untilallcindershavethoroughlycooled.

2. Cleaning Firepot with Cleaning Rod & Firepot

Clean-Out Tool

• Frequency:Dailyormoreoftenasneeded

• By:Homeowner

 a.The appliance must be in complete shutdown and

cool and theexhaust blower off. NOTE:  If youare

justcleaningtherepot,thereisnoneedtounplugthe

insert.

 b.PullrepotcleaningrodOUTandINacoupleoftimes

tohelpshakedebrisloose.See Figure 12.1 on page

12. 

  Ifrodishardtopull,itmaybenecessarytouseyour

repotclean-outtooltochipawaymaterialthathasbuilt

uponthebottomplateoftherepotandtopushoutany

clinkers.Largerclinkersmayhavetoberemovedfrom

thetopoftherepot.Cornclinkerscanbeespecially

difculttobreakup.

 c.Therepotoorplatemustbefullyclosedwhennished.

See Figure 11.1 on page 11.

4. Cleaning Ash Pan/Drawer

• Frequency:Weeklyorevery5bagsormore

frequentlydependingonashbuild

• By:Homeowner

 Locatetheashpan/drawerunderneaththerepotand

slidethe ash drawer straight out.  Empty into a non-

combustiblecontainerandre-installashpan/drawer.

3. Ash Removal from Firebox

• Frequency:Weeklyor5bagsormorefrequently

dependingonashbuild-up

• By:Homeowner

 a.Theremustnotbeanyhotashesinthereboxduring

cleaning so allow the appliance to completely cool.

The rebox ash should be removed every time the

exhaustpathiscleaned.Frequentcleaningoftheash

inthereboxwillhelpslowdownthebuild-upofash

intheexhaustblowerandventsystem.

 b.Plug in your appliance, if unplugged, and turn the

thermostatonandimmediatelyshutitofftostartthe

exhaustbloweronitscycletime.Itwillpullyashout

theexhaustinsteadofintotheroom.

 c.Opendoor.Thereare2cleaningslideplatestothe

leftandrightoftherepotwithngerholes.Pullboth

slideplatesoutandsweeptheremainingashfromthe

reboxintothe2openholes.Apaintbrushworkswell

forthis.Closeslideplates.

 d.Thisashisdepositedinthesameashdrawerasthe

repotdebris.Theashdrawershouldbeemptiedevery

timeyoucleantherebox.Remembertoplacetheash

anddebrisintoametalornon-combustiblecontainer.

 e.The2cleaningslideplatesmustbefullyclosedwhen

cleaningiscomplete.



WARNING

• NEVERpullrepotcleaningrodsorcleaning

slideplateswhenapplianceisoperating.Hot

pelletsmayfallintoashpanandmaystarta

reorhavemis-startsduetolackofvacuum.

FireRisk



WARNING

• Thecleaningslideplatesmustbefully

CLOSEDwhenapplianceisoperating.Hot

pelletsmayfallintoashpanandstartare.

FireRisk.

Page14

October 27, 2011

Castile & Santa Fe CE Insert

7069-101B

The amount of ash buildup in the repot will be a good

guide to determine how often you should clean the heat

exchangers.

WARNING

Heatexchangercleaningrodsmaybewarm

tothetouch.Forsafetypurposeswear

gloves.

Donotpullheatexchangercleaningrods

whileapplianceisoperating.

PushcleaningrodsINwhendone,DONOT

leavecleaningrodsOUT.Injurycanoccur.

7. Cleaning Beneath Heat Exchanger

• Frequency:Monthlyorafterburning1tonoffuel

• By:Homeowner

a. Besuretheapplianceisallowedtocool,hasbeen

unpluggedandtheexhaustblowerisoff

b. Amorethoroughcleaningisneededtoremovethe

excess ash that is left behind from the use of the

cleaningrodsfortheheatexchangertubes.

c. Theashwillberestingonthebackofthebafe.This

willrequireremovingthecastbafe.

 a.Allow the appliance to completely cool down before

pullingthecleaningrods. Turnthethermostatonand

thenimmediatelyofftostarttheexhaustbloweronits

cycletime.Itwillpullyashouttheexhaustinstead

ofintotheroom.

 b. Locatethe2exposedrodsdirectlyunderneaththeheat

exchangertubes.Figure 14.1.

 c.To clean, pull the rods straight outuntil it stops,

approximately203mm.SlidetherodsOUTandINa

coupleoftimes.

Figure 14.1

Cleaning

Rods

10 Heat Exchanger Tubes

NOTE:

Hearth & Home Technologies recommends to

use a heavy duty vacuum cleaner specically

designed for solid fuel appliance cleaning.

8. Cleaning the Hopper

• Frequency:Monthlyorafterburning50bagsoffuel

• By:Homeowner

Afterburningapproximately1tonoffuelyouwillneed

tocleanthehoppertopreventsawdustbuild-up.

A combination of sawdust and pellets on the auger

reducestheamountoffuelsupplytotherepot.This

canresultinnuisanceshutdownsandmis-starts.

 a. The appliance must be in complete shutdown.

Allowtheappliancetocompletelycooldown.

 b. Emptythehopperofanyremainingpellets.

 c. Vacuumthehopperandfeedtube.

9. Cleaning the Glass

• Frequency:Whenclearviewoftherepotbecomes

obscure

• By:Homeowner

 a.Appliance mustbecompletelycoolbeforecleaning

glass.

 b. Vacuumyashfromglassanddoorrope.

 c.Useadamppapertoweloranynon-abrasiveglass

cleaner.Wipeoffwithdrytowel.

Handleglassassemblywithcare.

When cleaning glass:

• Avoidstriking,scratchingor

slammingglass.

• DoNOTcleanglasswhenhot.

CAUTION

• DoNOTuseabrasivecleaners.

• Refertomaintenanceinstructions.

Handleglasswithcare.

• Inspectthegaskettoensureitis

undamaged.

• DoNOTstrike,slamorscratchglass.

• DoNOToperateappliancewithglass

assemblyremoved.

WARNING

• DoNOToperatewithglasscracked,brokenor

scratched.

6. Cleaning Heat Exchanger Chambers & Drop Tube

• Frequency:Weeklyorevery15bagsormorefre

quentlydependingonashbuild-up

• By:Homeowner

October 27, 2011

Page15

Castile & Santa Fe CE Insert

7069-101B

12. Cleaning Combustion Blower - Requires No

Lubrication

• Frequency:Yearlyorasneeded

• By:QualiedServiceTechnician

• Task: Contact your local dealer

13. Cleaning Convection Blower - Requires No

Lubrication

• Frequency:Monthlyorevery25bagsormorefre

quenlydependingonoperatingenviron-

ment

• By:QualiedServiceTechnician

• Task: Contact your local dealer.

14. Preparing Firebox for Non-Burn Season

• Frequency:Yearlyattheendoftheheatingseason

• By:Homeowner

 a.Be sure the appliance is allowed to cool, has been

unpluggedandtheexhaustblowerisoff.

 b.

Removeallashfromthereboxandvacuumthoroughly.

 c. Paintallexposedsteel,includingcast-iron.

•

UsetheTouch-Uppaintsuppliedwiththeappliance;

or;

• Purchasepaintfromyourlocaldealer.

• Mustuseahigh-temperaturepaintmadespeci-

ciallyforheatingappliances.

10. Soot and Fly Ash: Formation & Need for Removal

in Exhaust Venting System.

• Frequency:Yearlyormorefrequentlydependingon

ashbuild-up.

• By:QualiedServiceTechnician/Homeowner

Be sure the appliance is allowed to cool, has been

unpluggedandtheexhaustblowerisoff.

The products of combustion will contain small particles

ofyash.Theyashwillcollectintheexhaustventing

systemandrestricttheowoftheuegases.

At start-up if there is incomplete combustion, or if there

is a shutdown or incorrect operation of the appliance it

willleadtosome soot formation. Thiswill collect in the

exhaustventingsystem.

Theventing(chimney)systemmayneedtobecleanedat

leastonceayearormoreoftendependinguponthequal-

ityofyourfuelorifthereisalotofhorizontalpipesections.

Ashwillbuildupmorequicklyinthehorizontalsections.

11. Door Latch Inspection

• Frequency:Priortoheatingseasonormonthlyduring

heatingseason

• By:Homeowner

Thedoorlatchisnon-adjustablebutthegasketingbetween

theglassandreboxshouldbeinspectedperiodicallytomake

surethereisagoodseal.

Page16

October 27, 2011

Castile & Santa Fe CE Insert

7069-101B

D. High Ash Fuel Content Maintenance

• Frequency:Asneeded

• By:Homeowner

Correct Flame Size, Yellow/White in Color

Correct

Figure 16.3

Ash Build Up in Firebox

Pellets Back Up

In Feed Tube

Firepot Overfills

Tall, Lazy Flame, Orange in Color

Incorrect

Figure 16.1

Figure 16.2

Fire Risk.

WARNING

• High ash fuels, or lack of maintenance, can

cause the firepot to overfill. Follow proper

shutdown procedure if ash buildup exceeds

half way point in firepot.

• Failure to do so could result in smoking,

sooting and possible hopper fires.

Poorqualitypelletfuel,orlackofmaintenance,cancreate

conditionsthatmaketherepotllquicklywithashesand

clinkers.

Thisconditionmakestheappliancesusceptibletooverlling

therepotwithpelletswhichmayresultinsmoking,sooting

andpossiblehopperres.Figure 16.1showsanexample

wheretherepotoverlls,pelletsbackupintothefeedtube

andashhasaccumulatedintherebox.

Aninefcientandnon-economicalmethodofburningoffuel

causedbypoorqualitypelletfuelisshownin Figure 16.2. 

The correct ame size when good quality, premium pellet

fuelisburnedisshowninFigure 16.3.

If the ash buildup exceeds the half way point in the repot

IMMEDIATE ATTENTION AND CLEANING IS REQUIRED.

October 27, 2011

Page17

Castile & Santa Fe CE Insert

7069-101B

NOTICE: Odorsandvaporsarereleasedduringinitialoperationduetothecuringofhightem-

peraturepaint.Openwindowsforaircirculation.Odorsmaybeirritatingtosensitiveindividuals.

Troubleshooting for Homeowner

A. Frequently Asked Questions

ISSUES SOLUTIONS

1. Metallicnoise. 1. Noiseiscausedbymetalexpandingandcontractingas

itheatsupandcoolsdown,similartothesoundpro-

ducedbyafurnaceorheatingduct.Thisnoisedoesnot

affecttheoperationorlongevityofyourappliance.

2. Whiteashbuilduponglass. 2. Thisisnormal.Cleantheglassusinganynon-abrasive

glasscleaner.

3. Glasshasbuildupofblacksoot 3. Excessivebuild-upofash.Seesolution#4.Thelower

burnsettingswillproducemoreash,thehigherburn

settingsproduceless.Themoreitburnsonlowthe

morefrequentcleaningoftheglassisrequired.

4. Glasshasturneddirty. 3. Excessivebuildupofash.Thelowerburnsettingswill

producemoreash,thehigherburnsettingsproduce

less.Themoreitburnsonlowthemorefrequentclean-

ingoftheglassisrequired.

5. Firehastallameswithblacktailsandislazy. 4. Thefeedrateneedstobereducedortherepotneeds

cleaning.Heatexchangerorexhaustblowerneeds

cleaning.

6. Smokeystart-uporpuffsofsmokefromtheairwash. 5. Eithertherepotisdirtyorthereistoomuchfuelat

start-upandnotenoughair.Closedownfeedrate1/4

(6mm)inchatatimeuntilthisnolongerhappens.

6. Largeameatstart-up. 6. Thisisnormal.Flamewillsettledownoncethereis

established.

Page18

October 27, 2011

Castile & Santa Fe CE Insert

7069-101B

Getting Started

Installer’s Guide

Design, Installation & Location Considerations

WARNING! Risk of Fire Damagedpartscouldimpairsafe

operation.DoNOTinstalldamaged,incompleteorsubstitute

components.

1. Appliance Location

NOTICE:

Checkbuildingcodespriortoinstallation.

• Installation MUST comply with all local building codes

andregulationsincludingthosereferringtonationaland

Europeanstandards.

• Consult insurance carrier, local building inspector, re

ofcialsorauthoritieshavingjurisdictionoverrestrictions,

installationinspectionandpermits.

Itisagoodideatoplanyourinstallationonpaper,usingexact

measurements for clearances and oor protection, before

actuallybeginningtheinstallation.Locationoftheappliance

andchimneywillaffectperformance.

Considerationmustbegivento:

• Safety,convenience,trafcow

• Placementofthechimneyandchimneyconnectorandto

minimizetheuseofchimneyoffsets.

• Placetheappliancewheretherewillbeaclearpassage

foraListedchimneythroughtheceilingandroof(verti-

cal)orthroughexteriorwall(horizontal).

• Installingtherequiredoutsideairkitwillaffecttheloca-

tionoftheventtermination.

Marginal Location:

• Below peak

Location NOT recommended:

• Not the highest point of the roof

• Wind loading possible

Multi-level Roofs

Windward

Leeward

Recommended:

Outside Air Intake

on windward side

NOT recommended:

Outside Air Intake

on leeward side

Recommended Location:

• Above peak

Recommended:

• Insulated exterior chase

in cooler climates

Recommended Location:

• Above peak

• Inside heated space

Location NOT recommended:

• Too close to tree

• Below adjacent structure

• Lower roof line

• Avoid outside wall

Marginal Location:

• Wind loading possible

Figure 18.1

Sincepelletexhaustcancontainash,sootorsparks,you

mustconsiderthelocationof:

• Windows

• AirIntakes

• AirConditioner

• Overhang,softs,porchroofs,adjacentwalls

• Landscaping,vegetation

• Horizontalorverticalventtermination

Whenlocatingventandventingtermination,theideallo-

cationistoventaboverooflinewhenpossible.Thismini-

mizestheaffectsofwindloading.

2. Floor Support

The supporting oor under the appliance must be able

to handle the weight of the appliance, fuel load and the

weightofthechimney.

Ensurethatyouroorwillsuporttheseweightspriortoin-

stallation.  Add sufcient additional support to meet this

weightrequirmentpriortoinstallation.Theweightofthis

applianceis109kgandwithafullhopperoffuelweighing

18kg,thetotalfortheapplianceandfuelis137kg.

October 27, 2011

Page19

Castile & Santa Fe CE Insert

7069-101B

B. Thermostat Location

The thermostat’s location will have some effect on the

appliance’soperation.

Whenthethermostatislocatedclosetotheappliance,itmay

requireaslightlyhighertemperaturesettingtokeeptherest

ofthehousecomfortable.

If the thermostat location is in an adjacent room or on a

differentoorlevel,youwillnoticehighertemperaturesnear

theappliance.

7/16inchSocketWrench

(or10mm6ptor11mm6

ptsocket)

FramingSquare

ElectricDrill&Bits

Self-TappingScrews

OutsideAirRequired

ClassLorPLPelletVent

Mayalsoneed:

VentSupportStraps

ReciprocatingSaw

Hammer

PhillipsScrewdriver

TapeMeasure

PlumbLine

Level

FramingMaterial

Hi-tempCaulkingMaterial

Gloves

SafetyGlasses

Tools and building supplies normally required for instal-

lation.

C. Tools And Supplies Needed

D. Inspect Appliance and Components

WARNING! Risk of Fire! Damagedpartscouldimpairsafe

operation.DoNOTinstalldamaged,incompleteorsubstitute

components.

• Opentheapplianceandremoveallthepartsandarticles

packedinsidetheComponentPack.Inspectalltheparts

andglassforshippingdamage.

• Reporttoyourdealeranypartsdamagedinshipment.

•

Alllabelshavebeenremovedfromtheglassdoor.

•

Platedsurfaceshavebeenwipedcleanwithasoftcloth,

ifapplicable.

• Read all the instructions before starting the installation.

Follow these instructions carefully during the

installation to ensure maximum safety and benet.

• Follow pipe manufacturer instructions for installation

and air clearance requirments.

E. Pre-Burn Check List

1. Placetheapplianceinalocationnearthe

nalinstallationareaandfollowtheproce-

duresbelow:

2. Opentheapplianceandremovealltheparts

and articles packed inside the Component

Pack.Inspectallthepartsandglassforship-

pingdamage.Contactyourdealerifanyirregu-

laritiesarenoticed.

3. All safety warnings have been read and fol-

lowed.

ThisOwner’sManualhasbeenread.

5. Floorprotectionrequirementshavebeenmet.

6. Ventingisproperlyinstalled.

7. Theproperclearancesfromtheapplianceand

chimney to combustible materials have been

met.

Themasonrychimneyisinspectedbyaprofes-

sionalandis clean, or thefactorybuilt metal

chimneyisinstalledaccordingtothemanufac-

turer’sinstructionsandclearances.

9. The chimney meets the required minimum

height.

10.

All labels have been removed from the glass

door.

11. Plated surfaces have been wiped clean, if

applicable.

12.

Thermostatorremotehasbeeninstalled.

13. Apoweroutletisavailablenearby.

Page20

October 27, 2011

Castile & Santa Fe CE Insert

7069-101B

Dimensions and Clearances

A. Appliance Dimensions

Figure 20.3- Front View

Figure 20.1 - Top View

Figure 20.2 -Side View

819mm

707mm

594mm

203mm

483mm

629mm

249mm

330mm

51mm

Overall Size A B

MetalSurroundw/CastTrim,STD 1080mm 762mm

MetalSurroundw/CastTrim,LRG 1219mm 864mm

MetalSurroundw/StandardTrim,STD 1092mm 787mm

MetalSurroundw/StandardTrim,LRG 1294mm 864mm

21-1/2”

(546mm)

28-7/8”

(733mm)

23-5/8”

(600mm)

8”

(203mm)

Figure 20.4 - Top View

12-3/4”

(

324mm)

8-5/8”

(

219mm)

23”

(

584mm)

25-3/8”

(

645mm)

Figure 20.5 -Side View

Figure 20.6- Front View

Panel A B

Standard 762mm 1016mm

Large 838mm 1270mm

CASTILE ONLY

SANTA FE ONLY

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