Avaya BCM Call Detail Recording System User manual

1-800-4 NORTEL

www.nortelnetworks.com

P0908545 Issue 02

Enterprise Edge

Call Detail Recording

System Administration Guide

P0908545 Issue 02 Enterprise Edge Call Detail Recording System Administration Guide

Contents

Introduction 7

 

 

Enterprise Edge Unified Manager 9



 !"

# !"

$ !!

% !&

'#$ !(

$)*+ !,

+- !.

 !/

0 !

Configure Enterprise Edge Call Detail Recording 19

# !

Components of the Report Parameters window 21

) &!

-1!) &!

-1! &!

2) &&

2 &&

- &&

0 &(

 &(

% &(

$)* &(

 &,

0 &,

 &.

3 &.

4 Contents

Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 02

Components of the Report Options window 27

0 &

40 &

255) &

 &

Components of the Market Parameters window 29

'#$ &

2-5 &

--5 &

 &

 &

 ("

0 ("

4 ("

'#$ ("

Components of the Prefix Bin Settings window 31

$)*) (!

Components of the Access Bin Settings and Suppress Length Settings

window 33

+- ((

SL-1 reports 35

5 (.

 (.

-1! (.

-1!)) (/

-! (/

-& (/

-1! (/

-1! (

-1!-5 (

-1!6$ (

 (

Contents 5

P0908545 Issue 02 Enterprise Edge Call Detail Recording System Administration Guide

Norstar reports 39

5 (

2 (

2 (

25) ,"

5))) ,"

2) ,&

2) ,(

 ,,

4) ,,

6$ ,,

+ ,.

5758 ,.

 ,.

+ ,/

$511 ,/

9%5$ ,

) ,

 ,

*) ,

2)) ."

-5) ."

) .!

2-5 .!

$ .&

2 ..

4) ./

Install CDRClient Application 57

Call Detail Recording Display 59

 .

Call Record Security 61

 /!

2#) /!

)-$ /&

 /&

$ /&

3* /&

6 Contents

Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 02

- /&

 /(

 /,

 /.

$11# //

Glossary 67

Index 69

P0908545 Issue 02 Enterprise Edge Call Detail Recording System Administration Guide

Introduction

About Enterprise Edge Call Detail Recording



:);

):<;

):

):)

:

)=

> );

> 

> 

> )

> )

> 

> 

> -5)7-58)

> +)

> 4)

> );25;;;);

)-5)4



 -

7-8;'7'8;

25)25)

7258))-5:)

)

):

)):

)=

> 

> #

> ))

8 Introduction

Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 02

> )

> )



> #

Your Role as System Administrator

;)#:

#=

> 

> ))#

> 

SECURITY ALERT: Enterprise Edge Call Detail Recording provides

information such as the date and time of the call, digits dialed,

incoming call information and call time elapsed. This includes

sensitive and personal information such as telephone banking

numbers, credit card numbers and personal identification

numbers. Digits dialed are not maintained as confidential.

As System Administrator it is solely your responsibility to advise

the system users that their telephone dialing information can be

monitored and recorded.

Further, LAN based access to call records (passive or real time)

demands a greater emphasis on call record security. Limitations

and security arrangements can vary depending on the network

environment and how the customer administers and limits access

to the call records. Consult with the appropriate members of your

organization regarding the proper safeguards.

Enterprise Edge Unified Manager 9

P0908545 Issue 02 Enterprise Edge Call Detail Recording System Administration Guide

Enterprise Edge Unified Manager

)3)';

:))#=

>

> 

>

> '

The Comprehensive window

!: %###

#:

10 Enterprise Edge Unified Manager

Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 02

&: ##:

:

The Summary window



))=

Summary

>2

>

>9

>

The Enterprise Edge Call Detail Recording keys

0);##:

))#=

> $

> %

> '#$

> $)*+

> +

<##):

Enterprise Edge Unified Manager 11

P0908545 Issue 02 Enterprise Edge Call Detail Recording System Administration Guide

The Report Parameters window

3$))=

Format Report Type Language Report Filter Feature Code

SL-1 SL-1 Standard English All F900-999

SL-1 CLID French Outgoing

Norstar Norstar Standard Danish Prefix

Norstar CLID Swedish Account Code

Norstar Real Time Dutch

Norstar All

12 Enterprise Edge Unified Manager

Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 02

The Report Options window

3%))=

 )#):5)

?#;

:5)#

;))#

:

Date Format Header Format DNIS Info Connect Char

MM/DD/YY Line/Station Disable Disable

DD/MM/YY Source/Destination Enable Enable

YY/MM/DD

Enterprise Edge Unified Manager 13

P0908545 Issue 02 Enterprise Edge Call Detail Recording System Administration Guide

The Market Parameters window

3'#$))=

 )#):5)

?#;

:5)#

;))#

:

CLID with

Name

Long CLID

Support

CLID with

Call Type

Support Call

Charge

Answer

Supervision

Call Filter

Duration

Hospitality

Record

Disable Disable Disable Disable Disable 0-30 Sec. Disable

Enable Enable Enable Enable Enable Enable

14 Enterprise Edge Unified Manager

Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 02

The Prefix Bin Settings window

3$)*+)$)*!:

Enterprise Edge Unified Manager 15

P0908545 Issue 02 Enterprise Edge Call Detail Recording System Administration Guide

The Access Bin Settings and Suppress Length Settings window

3+))+

!.-!.:

16 Enterprise Edge Unified Manager

Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 02

The Commit window

33)';

):

:'#

@:<;

:

#=

!: 0#;##:

&: ##:

(: #:

$:

,: 0;:



):

Enterprise Edge Unified Manager 17

P0908545 Issue 02 Enterprise Edge Call Detail Recording System Administration Guide

The Clip File window

)

:33)';

));

;:0!:,':

)=

!: 0#;##:

&: #):

(: #))#:

:

,: 0;:

)))*''44'':0

):)

=A0A22#A:

18 Enterprise Edge Unified Manager

Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 02

Configure Enterprise Edge Call Detail Recording 19

P0908545 Issue 02 Enterprise Edge Call Detail Recording System Administration Guide

Configure Enterprise Edge Call Detail

Recording

Enterprise Edge keys

5#=

> $

> %

> '#$

> $)*+

> +

))

#)):

:

20 Configure Enterprise Edge Call Detail Recording

Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 02

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Avaya BCM Call Detail Recording System User manual

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