7
Call Detail Recording System Administration Guide
Figures
Figure 1 The Comprehensive window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Figure 2 The Summary window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Figure 3 The Report Parameters window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 4 The Report Options window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Figure 5 The Market Parameters window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Figure 6 The Prefix Bin Settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 7 The Access Bin Settings and Suppress Length Settings window . . . . . . 31
Figure 8 The Configuration reminder window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 9 The Commit option window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 10 The Undo option window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 11 The Clip File option window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Figure 12 Sample outgoing call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 13 Sample incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 14 Sample call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 15 Sample conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 16 Sample incoming call with CLID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 17 Sample incoming call with Call Information and without CLID . . . . . . . . . 46
Figure 18 Sample incoming call transferred with Call Information available . . . . . . 47
Figure 19 Sample target line transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Figure 20 Sample end of call with charges rounded down . . . . . . . . . . . . . . . . . . . . 47
Figure 21 Sample end of call with charges rounded up . . . . . . . . . . . . . . . . . . . . . . 48
Figure 22 Sample end of call with pulse charges . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Figure 23 Sample end of call with no charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Figure 24 Sample end of call with charges not available . . . . . . . . . . . . . . . . . . . . . 48
Figure 25 Sample outgoing call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Figure 26 Sample incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Figure 27 Sample incoming call with CLID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Figure 28 Sample call with CLID not answered . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Figure 29 Sample call with truncated CLID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Figure 30 Sample call with partial CLID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Figure 31 Sample call with DNIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Figure 32 Sample call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Figure 33 Sample call with Standard, CLID and Real Time information . . . . . . . . . 53
Figure 34 Sample room status vacant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Figure 35 Sample room status basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Figure 36 Sample room status mid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Figure 37 Sample room status full . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Figure 38 Sample target line and physical line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Figure 39 Sample busy call with DID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Figure 40 Sample busy call on a target line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55