Avaya BCM Call Detail Recording System User manual

Avaya
Brand
Avaya
Model
BCM Call Detail Recording System
Type
User manual
1-800-4 NORTEL
www.nortelnetworks.com
© 1999 Nortel Networks
P0908545 Issue 02
Enterprise Edge
Call Detail Recording
System Administration Guide
P0908545 Issue 02 Enterprise Edge Call Detail Recording System Administration Guide
Contents
Introduction 7


Enterprise Edge Unified Manager 9

 !"
# !"
$ !!
% !&
'#$ !(
$)*+ !,
+- !.
 !/
0 !
Configure Enterprise Edge Call Detail Recording 19
# !
Components of the Report Parameters window 21
) &!
-1!) &!
-1! &!
2) &&
2 &&
- &&
0 &(
 &(
% &(
$)* &(
 &,
0 &,
 &.
3 &.
4 Contents
Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 02
Components of the Report Options window 27
0 &
40 &
255) &
 &
Components of the Market Parameters window 29
'#$ &
2-5 &
--5 &
 &
 &
 ("
0 ("
4 ("
'#$ ("
Components of the Prefix Bin Settings window 31
$)*) (!
Components of the Access Bin Settings and Suppress Length Settings
window 33
+- ((
SL-1 reports 35
5 (.
 (.
-1! (.
-1!)) (/
-! (/
-& (/
-1! (/
-1! (
-1!-5 (
-1!6$ (
 (
Contents 5
P0908545 Issue 02 Enterprise Edge Call Detail Recording System Administration Guide
Norstar reports 39
5 (
2 (
2 (
25) ,"
5))) ,"
2) ,&
2) ,(
 ,,
4) ,,
6$ ,,
+ ,.
5758 ,.
 ,.
+ ,/
$511 ,/
9%5$ ,
) ,
 ,
*) ,
2)) ."
-5) ."
) .!
2-5 .!
$ .&
2 ..
4) ./
Install CDRClient Application 57
Call Detail Recording Display 59
 .
Call Record Security 61
 /!
2#) /!
)-$ /&
 /&
$ /&
3* /&
6 Contents
Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 02
- /&
 /(
 /,
 /.
$11# //
Glossary 67
Index 69
P0908545 Issue 02 Enterprise Edge Call Detail Recording System Administration Guide
Introduction
About Enterprise Edge Call Detail Recording

:);
):<;
):
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:
)=
> );
> 
> 
> )
> )
> 
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> -5)7-58)
> +)
> 4)
> );25;;;);
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25)25)
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)
):
)):
)=
> 
> #
> ))
8 Introduction
Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 02
> )
> )

> #
Your Role as System Administrator
;)#:
#=
> 
> ))#
> 
SECURITY ALERT: Enterprise Edge Call Detail Recording provides
information such as the date and time of the call, digits dialed,
incoming call information and call time elapsed. This includes
sensitive and personal information such as telephone banking
numbers, credit card numbers and personal identification
numbers. Digits dialed are not maintained as confidential.
As System Administrator it is solely your responsibility to advise
the system users that their telephone dialing information can be
monitored and recorded.
Further, LAN based access to call records (passive or real time)
demands a greater emphasis on call record security. Limitations
and security arrangements can vary depending on the network
environment and how the customer administers and limits access
to the call records. Consult with the appropriate members of your
organization regarding the proper safeguards.
Enterprise Edge Unified Manager 9
P0908545 Issue 02 Enterprise Edge Call Detail Recording System Administration Guide
Enterprise Edge Unified Manager
)3)';
:))#=
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The Comprehensive window
!: %###
#:
10 Enterprise Edge Unified Manager
Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 02
&: ##:
:
The Summary window

))=
Summary
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The Enterprise Edge Call Detail Recording keys
0);##:
))#=
> $
> %
> '#$
> $)*+
> +
<##):
Enterprise Edge Unified Manager 11
P0908545 Issue 02 Enterprise Edge Call Detail Recording System Administration Guide
The Report Parameters window
3$))=
Format Report Type Language Report Filter Feature Code
SL-1 SL-1 Standard English All F900-999
SL-1 CLID French Outgoing
Norstar Norstar Standard Danish Prefix
Norstar CLID Swedish Account Code
Norstar Real Time Dutch
Norstar All
12 Enterprise Edge Unified Manager
Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 02
The Report Options window
3%))=
 )#):5)
?#;
:5)#
;))#
:
Date Format Header Format DNIS Info Connect Char
MM/DD/YY Line/Station Disable Disable
DD/MM/YY Source/Destination Enable Enable
YY/MM/DD
Enterprise Edge Unified Manager 13
P0908545 Issue 02 Enterprise Edge Call Detail Recording System Administration Guide
The Market Parameters window
3'#$))=
 )#):5)
?#;
:5)#
;))#
:
CLID with
Name
Long CLID
Support
CLID with
Call Type
Support Call
Charge
Answer
Supervision
Call Filter
Duration
Hospitality
Record
Disable Disable Disable Disable Disable 0-30 Sec. Disable
Enable Enable Enable Enable Enable Enable
14 Enterprise Edge Unified Manager
Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 02
The Prefix Bin Settings window
3$)*+)$)*!:
Enterprise Edge Unified Manager 15
P0908545 Issue 02 Enterprise Edge Call Detail Recording System Administration Guide
The Access Bin Settings and Suppress Length Settings window
3+))+
!.-!.:
16 Enterprise Edge Unified Manager
Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 02
The Commit window
33)';
):
:'#
@:<;
:
#=
!: 0#;##:
&: ##:
(: #:
$:
,: 0;:

):
Enterprise Edge Unified Manager 17
P0908545 Issue 02 Enterprise Edge Call Detail Recording System Administration Guide
The Clip File window
)
:33)';
));
;:0!:,':
)=
!: 0#;##:
&: #):
(: #))#:
:
,: 0;:
)))*''44'':0
):)
=A0A22#A:
18 Enterprise Edge Unified Manager
Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 02
Configure Enterprise Edge Call Detail Recording 19
P0908545 Issue 02 Enterprise Edge Call Detail Recording System Administration Guide
Configure Enterprise Edge Call Detail
Recording
Enterprise Edge keys
5#=
> $
> %
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#)):
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20 Configure Enterprise Edge Call Detail Recording
Enterprise Edge Call Detail Recording System Administration Guide P0908545 Issue 02
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Avaya BCM Call Detail Recording System User manual

Avaya
Brand
Avaya
Model
BCM Call Detail Recording System
Type
User manual
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