Proximus Forum 5000 User manual

Brand: Proximus

Model: Forum 5000

Category: Telephones

Type: User manual

This manual is also suitable for

Forum 500 Series

Forum™ 500

Forum™ 5000

Forum IPhone 545

User Guide

Welcome to Proximus

Thank you for choosing a Proximus product that stands for the best in quality

matched with high design standards.

Forum IPhone 545

The following operating instructions will assist you in using your

Forum IPhone 545 and answer most of the questions that may arise. If you

need any extra information or support, the first people to ask are your system

administrator or retailer.

Internet:

www.proximus.be/pabx

Forum™ 5000 and Forum™ 500

This user guide applies to the Forum™ 5000 and Forum™ 500 product

families.

● The Forum™ 500 product family comprises the

Forum™ 523/524, Forum™ 525/526 and Forum™ 550/560 communi-

cations systems.

● The Forum™ 5000 product family comprises the Forum™ 5500,

Forum™ 5004, Forum™ 5008 and Forum™ 5012 communications

systems.

If individual features differ on the systems, a reference is made in this user

guide.

We hope you enjoy using your Forum IPhone 545.

Contents

Forum IPhone 545 SIP Telephone . . . . . . . . . . . . . . . . . . . . . .5

About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Installation Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Operating Forum IPhone 545 SIP Telephone . . . . . . . . . . . 9

Basic Operating Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Authorisations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Dedicated Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Communications System Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Options Menu of the Forum IPhone 545 SIP Telephone. . . . . . . . . . . . . 12

Using Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Touchscreen Display and Softkey Keyboard . . . . . . . . . . . . . . . . . . . . . . . . 13

Telephoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Calling with Selective Line Seizure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Speed Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Answering a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Accepting a Call While Telephoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Holding a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Taking a Call from Another Terminal (Take). . . . . . . . . . . . . . . . . . . . . . . . . 16

Accepting a Call for Another Terminal (Pickup from Group) . . . . . . . . . .17

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Three-Party Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Enquiry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Toggle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Transferring Call to Another Caller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Other Device Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Handsfree / Open-Listening Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Mute Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Adjusting Volume Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Selecting Code Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using a Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Bluetooth Headset Operational . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Phone Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Voicebox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Querying Voicebox Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Calling Voicebox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Call Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Call Waiting Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Telephone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Hot Desking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Presence. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Busy Lamp Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Forum IPhone 545 SIP Telephone Menus. . . . . . . . . . . . . . 34

Main menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

1 Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

2 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

3 Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

5 Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

6 Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

9 Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

0 Central settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

“Main menu” Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

The Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Bluetooth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

“Options Menu” Menu Tree. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Configuring the Forum IPhone 545 SIP Telephone . . . . . 46

Programming Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Restarting the Forum IPhone 545 SIP Telephone. . . . . . . . . . . . . . . 48

Deleting a Local Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Restoring Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Forum IPhone 545 SIP Telephone Passwords . . . . . . . . . . . . . . . . . . 50

Picture ID Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Forum IPhone 545 SIP Telephone

Forum IPhone 545 SIP

Telephone

The Forum IPhone 545 SIP telephone is a Voice over IP (VoIP) telephone in

accordance with the internationally standardised SIP standard (Session Initi-

ation Protocol). Connected to the communications system Forum 500 /

Forum 5000 you have additional comfort functions available.

Forum IPhone 545

A special feature of the Forum IPhone 545 SIP telephone is its high resolution

backlit touchscreen display and full VGA resolution (640 x 480 pixels). Using

the latest in technology, navigation menus are shown on this display for

accessing the complete range of functions available on this SIP telephone.

The Forum IPhone 545 SIP telephone has three dedicated trunk keys /

/ with LED. Along with the 14 dedicated keys – e.g. for the

“Forward”, “Conference”, “Hold”features – the device offers 55 user-specific

softkeys on the display which can have functions of the Forum 500 /

Forum 5000 communication system assigned to them.

Forum IPhone 545 SIP Telephone About this Manual

The key extensions Forum 500 Keypad Paper or Forum 500 Keypad Display

offer additional function keys for the Forum IPhone 545 SIP telephone:

● Forum 500 Keypad Paper: offers 36 function keys

● Forum 500 Keypad Display: offers 20 softkeys respectively program-

mable on three levels (total of 60 storage locations)

Up to three key extensions can be connected: three key extensions of either

the Forum 500 Keypad Paper type or three of the

Forum 500 Keypad Display type. Key extensions cannot be combined on the

Forum 500 / Forum 5000 communications system.

About this Manual

This manual describes how to use a Forum IPhone 545 SIP telephone which is

connected to a Forum 500 / Forum 5000 communications system.

Additional Documentation

Please also make use of the other documentation which was provided with

the parts of your communications system. This documentation is located on

the Forum 500 / Forum 5000 product CD.

Forum 500 Keypad Paper

Forum 500 Keypad Display

Using Your Telephone Forum IPhone 545 SIP Telephone

Using Your Telephone

Safety Precautions

TIP: Do not open the device nor any connected accessories. You

could come into contact with live parts.

Note: Repairs should only be carried out by certified expert personnel

(from Proximus Service).

● Do not allow the telephone or accessories to come into contact with water

or chemicals.

● Use (if necessary) the optionally supplied AC adapter (no.

D0023-1051-00-75) only.

● Do not use any AC adapters that show visible damage (e.g. cracks in the

housing).

● Connected headsets must comply with the standard DIN EN 60 950-1,

Point 6.2 (“Safety of information technology equipment including elec-

trical business equipment”).

Please contact the appropriate customer representative if you need

further information on the headsets, adapters and adapter cables.

● To connect the Forum IPhone 545 to a local network (LAN, Local Area

Network), use a shielded CAT-5 Ethernet line (STP line, shielded twisted

pair line).

● Please ensure that no one can trip over the telephone cables.

Installation Site

Do not place devices or accessories

● near water, moisture or damp places,

● near heat sources or direct sunlight,

● in unventilated rooms,

● near devices that produce strong magnetic fields, near electronic devices,

fluorescent lamps, computers, radio devices, television sets,

Forum IPhone 545 SIP Telephone Using Your Telephone

● in dusty places or in places subject to vibrations, shocks or extreme

temperature fluctuations.

Place your telephone on a non-slip surface. Surface elements of your

furniture can affect the feet of your telephone. Feet softened by foreign

substances can leave undesirable impressions on your furniture.

Cleaning

Wipe your telephone with a slightly damp or an anti-static cloth. Never use a

dry cloth. Never use cleaning fluids.

Basic Operating Functions Operating Forum IPhone 545 SIP Telephone

Operating Forum IPhone 545

SIP Telephone

Basic Operating Functions

Authorisations

Most of the features mentioned in this manual can only be used when you

have the corresponding authorisation. Your system administrator configures

authorisations when configuring the communications system.

Contact the system administrator when you have questions on specific

features or are not able to use a feature satisfactorily.

Dedicated Keys

The following table explains the 14 dedicated keys of the Forum IPhone 545

SIP telephone.

Forum IPhone 545

Keys Key Description and Function

Options key: accesses the

Options List menu card

(please refer to The Options Menu starting on page 42).

Caller key: opens the list of missed calls

(please refer to Call Lists starting on page 18).

Phone book key: opens the phone book of the Forum 500 /

Forum 5000 communications system

(please refer to Phone Book starting on page 26).

Options key: this key is not used on the Forum 500 /

Forum 5000 communications system.

Conference key: is for initiating a conference.

Transfer key: transfers the current call to another subscriber.

Operating Forum IPhone 545 SIP Telephone Basic Operating Functions

Function Keys

Function keys are softkeys on the touchscreen display. The functions of these

keys are configured and labelled with the Forum 500 / Forum 5000 commu-

nications system. These keys offer access to individually configurable system

functions such as e.g. configuring call forwarding, executing speed dialling,

displaying a busy lamp field or accessing the phone book of the communica-

tions system.

Depending on the function programmed the respective state is signalled via

the softkey lighting up red or blinking red (please refer to the chapter

Programming Function Keys starting on page 46).

Hold key: Puts the current call on hold. Press this key once

again to retrieve the call on hold.

Redial key: redials previously dialled numbers.

Goodbye key: Ends an active call or exits an open menu page

without saving any changes made.

Mute key: turns the microphone on or off.

Volume control keys: adjust the volume for the handset, ringer

and speaker.

Voice mail key: opens the list of voicebox messages (see

Querying Voicebox Messages starting on page 27).

Trunk keys: connect you to a specific line or accept a call which

is signalled on the line.

Handsfree key: Activates the handsfree function for making

and receiving calls without picking up the handset. When a

headset is connected, a call can be accepted and ended using

this key.

Forum IPhone 545

Keys Key Description and Function

Basic Operating Functions Operating Forum IPhone 545 SIP Telephone

Softkeys on touchscreen display

1 Softkeys with programmed functions (function keys)

2 Level key for switching levels: This softkey enables programming up to

55 softkeys (11 softkeys on 5 levels). Press this softkey multiple times to

reach the desired key level.

3 state-dependent softkeys: These softkeys offer state-dependent func-

tions which you can activate, e.g. holding a call while making a call.

Communications System Main Menu

Most features which the system administrator can program to a separate

function key of the Forum IPhone 545 SIP telephone can be set and used via

the main menu of the Forum 500 / Forum 5000 communications system. To

do so, the administrator has to configure a Main menu function key on the

Forum IPhone 545 SIP telephone (see Programming Function Keys starting

on page 46).

Please read the chapter Main menu starting on page 34 on the menu func-

tions and features.

PQRS

GHI

ABC

JKL

TUV

DEF

MNO

WXYZ

S 1 S 7

S 2

S 3

S 4

S 5

S 6

S 8

S 11

S 10

S 9

..........

Operating Forum IPhone 545 SIP Telephone Basic Operating Functions

Options Menu of the Forum IPhone 545 SIP

Te l e p h o n e

The Forum IPhone 545 SIP telephone also has a local options menu. This

menu is primarily for configuring the telephone (display settings, ring tone

settings, etc.).

Please read the chapter The Options Menu starting on page 42 on the menu

functions.

Using Menus

Opening main menu

You open the main menu by pressing the Main menu function key.

Closing main menu

Press the

Done softkey or – alternatively – the Goodbye key . Unsaved

changes are then lost!

Opening options menu

Press the options key to open the options menu.

Closing options menu

Press the Goodbye key.

Menu navigation

● Use the navigation keys to browse through a displayed

menu.

● Use the softkey to go back a menu level.

Hiding menus automatically

When you have opened a menu and make no entries for a longer period of

time, the menu will automatically fade and the idle display of the telephone

appears.

Te le p h o n i n g Operating Forum IPhone 545 SIP Telephone

Touchscreen Display and Softkey Keyboard

Forum IPhone 545 SIP telephone entries (e.g. message texts, call numbers)

are via the touchscreen display.

Input fields on the display

There are various usage situations where the display shows an entry field, e.g.

for entering a name for searching the phone book. Activate this field by

pressing on it. A softkey keyboard then appears on the display.

Using the softkey keyboard

You can enter letters, special characters and numerals via the softkey

keyboard:

● Use the CAP, Abc, Abc2, 123, &%* softkeys to make the desired character

appear on the keyboard.

● To correct a mistaken entry use the Bksp (backspace) softkey.

● Press the Hide softkey to hide the keyboard.

● Confirm your entries using the Enter softkey.

Note: Instead of the softkey keyboard, you can also use the SIP tele-

phone number keys to enter numerals.

Te l e p h o n i n g

Calling

1. In order to establish a connection,

– pick up the handset or

– press the handsfree key , to make the following call in the handsfree

mode (see Handsfree / Open-Listening Mode starting on page 22).

2. Dial a call number:

– Enter the call number. Press the

Dial softkey.

– Or: Press the redial key to call back a previously dialled call number

(see page 14).

Operating Forum IPhone 545 SIP Telephone Telephoning

– Or: Press the function key with the phone book function (see Phone

Book starting on page 26). This function is for selecting a call number from

the phone book of the Forum 500 / Forum 5000 communications

system.

The display shows a picture (photo) of the user called if an image has been

saved on the Forum 500 / Forum 5000 communications system (please

refer to page 51).

Calling with Selective Line Seizure

If multiple trunk keys are configured for your telephone, you can seize a line

selectively.

1. Press a trunk key / / to seize a specific line.

2. Dial a call number (see page 13).

Note: If the administrator has linked a trunk key / /

with a SIP user account, you will be calling under the call

number of the SIP user account. If the trunk key is not linked,

the call number of trunk key 1 is used.

Redial List

The redial list shows the call numbers last called. You can use this list to redial.

1. Press the redial key.

The

Redial list menu card appears.

2. Use the navigation keys to go to the desired entry.

– To show detailed information on the entry selected, press the

softkey.

– To call the selected call number, pick up the handset or press the

softkey.

alternatively: Press the handsfree key, to make the following call in

the handsfree mode (see Handsfree / Open-Listening Mode starting on

page 22).

The call number is dialled. The display shows a picture (photo) of the user

called if an image has been saved on the Forum 500 / Forum 5000

communications system (please refer to page 51).

Te le p h o n i n g Operating Forum IPhone 545 SIP Telephone

The following editing options (softkeys) are available in the redial list:

● Dial: The call number displayed is dialled.

● If there are other call numbers saved to the entry selected, these are

offered for selection (

M: = mobile call number or P: = private call number).

● Delete: You delete the entry selected.

● Delete all: You delete all messages stored in your redial list (after a confir-

mation prompt). Confirm the confirmation prompt using the

Yes softkey.

Speed Dialling

The administrator of the Forum 500 / Forum 5000 communications system

can configure function keys for you with speed dialling destinations

(Destination function key, see Programming Function Keys starting on

page 46).

● Pick up the handset and press the function key where the speed dialling

destination is programmed.

alternatively – when you wish to call in the handsfree mode:

● Press the function key – with the handset down – where the speed dialling

destination is programmed.

Answering a Call

An incoming call is signalled via ringer, a blinking trunk key and the blinking

red LED indicator to the upper right. The display shows a picture (photo) of the

person you are speaking with if an image has been saved on the Forum 500 /

Forum 5000 communications system (please refer to page 51).

To a cce p t t h e c a l l , y o u :

● pick up the handset or

● press the Answer softkey or

● press the blinking trunk key / / or

● press the handsfree key to accept the following call in the handsfree

mode (see page 22).

During call signalling you can:

Operating Forum IPhone 545 SIP Telephone Telephoning

● press the Silence softkey to mute the ringer. The person calling

continues to hear the ringing tone.

● press the Reject softkey to reject the call. The person calling now hears

the busy tone.

Accepting a Call While Telephoning

You are telephoning, e.g. on trunk key 1 , hear the call-waiting tone and

see the call on the display. The LED next to your available trunk key, e.g. ,

is blinking.

1. Press the trunk key where the caller is waiting. Your first call is placed on

hold. You talk with the caller.

2. You can also toggle back and forth between callers or initiate a conference

with both callers (please refer to page 21 also).

3. Press the goodbye key to terminate the current call. Then press the

trunk key where the other caller is waiting. You are now connected with the

caller on hold once again.

Note: If you have switched on call waiting protection (please refer to

page 29 also) no other calls will be signalled (no call-waiting

tone, no LED of an available trunk key blinking). Callers now

receive the busy signal.

Holding a Call

You can briefly interrupt an ongoing call:

1. Press the hold key or the

Hold softkey. The person calling now

hears music on hold.

2. Press the Hold key again or press the

Hold softkey to continue

the call.

Taking a Call from Another Terminal (Take)

You can take an ongoing call from another terminal on your

Forum IPhone 545SIP telephone and continue it there. To be able to do so,

your telephone and the other terminal have to have the same internal call

number. To do so, the administrator of the Forum 500 / Forum 5000

communications system has to configure a Ta ke function key (please refer to

Programming Function Keys starting on page 46).

Te le p h o n i n g Operating Forum IPhone 545 SIP Telephone

To take on a call on your telephone you:

● pick up the handset and press the Ta k e function key or

● – when the handset is not picked up – press the Ta k e function key to

accept the call in the handsfree mode (please refer to page 22).

Tip: The Ta k e function can also be carried out via the main menu:

6 Connections > 1 Call pick-up > 3Take (see page 39).

Accepting a Call for Another Terminal (Pickup

from Group)

You can accept a call for another telephone in your Pickup group. To do so, the

administrator of the Forum 500 / Forum 5000 communications system has

to configure a Pickup from group function key (see Programming Function

Keys starting on page 46).

Another telephone in your Pickup group is ringing. To accept the call, you:

● pick up the handset and press the Pickup from group function key or

● – when the handset is not picked up – press the Pickup from group

function key to accept the call in the handsfree mode (see page 22).

If you are telephoning and would like to accept a call using Pickup …

1. Press an unassigned trunk key, e.g. trunk key 2 .

The person calling is put on hold and now hears music on hold.

2. Press the Pickup from group function key.

3. You can also toggle back and forth between callers or initiate a conference

with both callers (please refer to page 20 also).

Tip: The Pickup from group function can also be carried out via the

main menu:

6 Connections > 1 Call pick-up > 1Pick-up (see

page 38).

Note: “Pickup” is not possible if the person called belongs to a user

group which has pickup protection activated.

Operating Forum IPhone 545 SIP Telephone Telephoning

Ending a Call

To end a call you do as follows:

● Put down the handset.

or:

● press the goodbye key .

Call Lists

The administrator of the Forum 500 / Forum 5000 communications system

can configure Missed calls and Accepted calls function keys (please refer to

Programming Function Keys starting on page 46). Use these function keys to

access the caller lists managed on the Forum 500 / Forum 5000 communi-

cations system. The Missed calls softkey blinks red when the list contains new

entries.

1. Press the Missed calls or Answered calls function key to show the

respective call list. Press the caller key to display the list of missed

calls.

The caller list appears.

2. Use the navigation keys to go to the desired entry.

– To show detailed information on the entry selected, press the

softkey.

– To call the selected caller entry, pick up the handset or press the

softkey.

alternatively: Press the handsfree key, to make the following call in

the handsfree mode (see Handsfree / Open-Listening Mode starting on

page 22).

The call number is dialled. The display shows a picture (photo) of the user

called if an image has been saved on the Forum 500 / Forum 5000

communications system (please refer to page 51).

The following editing options (softkeys) are available in the call lists:

● Dial: You call the caller back.

● Delete: You delete the entry selected.

● Delete all: You delete all messages stored in your call list (after a confir-

mation prompt). Confirm the confirmation prompt using the

Yes softkey.

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Proximus Forum 5000 User manual

Brand: Proximus

Model: Forum 5000

Category: Telephones

Type: User manual

This manual is also suitable for

Forum 500 Series

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Proximus Forum 5000 User manual

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Proximus Forum 5000 User manual

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