BELGACOM Forum 524 User manual

Category
IP phones
Type
User manual
Belgacom Forum™ 500
and Forum™ 5000
Forum IPhone 545
User Guide
Welcome to Belgacom
Thank you for choosing a Belgacom product that stands for the
best in quality matched with high design standards.
Forum IPhone 545
The following operating instructions will assist you in using your
Forum IPhone 545 and answer most of the questions that may
arise. If you need any extra information or support, the first peo-
ple to ask are your system administrator or retailer.
Internet:
www.belgacom.be/pabx
You can contact our Support on the following telephone numbers:
in Dutch: 0800 22 400
in French: 0800 33 400
in German: 0800 44 400
in English: 0800 55 400
Forum™ 5000 and Forum™ 500
This user guide applies to the Forum™ 5000 and Forum™ 500
product families. The Forum™ 500 product family comprises the
Forum™ 523/524, Forum™ 525/526 and Forum™ 550/560
communications systems. The Forum™ 5050 communications
system belongs to the Forum™ 5000 product family.
If individual features differ on the systems, a reference is made in
this user guide.
We hope you enjoy using your Forum IPhone 545.
1
Contents
Forum IPhone 545 SIP Telephone 5
About this Manual 6
Using Your Telephone 7
z Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
z Installation Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
z Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Operating Forum IPhone 545
SIP Telephone 9
Basic Operating Functions 9
z Authorisations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
z Dedicated Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
z Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
z Communications System Main Menu . . . . . . . . . . . . . . . . . 12
z Options Menu of the Forum IPhone 545 SIP Telephone . . . . 12
z Using Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
z Touchscreen Display and Softkey Keyboard . . . . . . . . . . . . 13
Telephoning 14
z Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
z Calling with Selective Line Seizure . . . . . . . . . . . . . . . . . . 14
z Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
z Speed Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
z Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
z Accepting a Call While Telephoning . . . . . . . . . . . . . . . . . . 17
z Holding a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
z Taking a Call from Another Terminal (Take) . . . . . . . . . . . . 17
z Accepting a Call for Another Terminal (Pickup from Group) . 18
z Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
z Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
2
Three-Party Calls 21
z Enquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
z Toggle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
z Transferring Call to Another Caller . . . . . . . . . . . . . . . . . . 22
z Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Other Device Functions 24
z Handsfree / Open-Listening Mode. . . . . . . . . . . . . . . . . . . 24
z Mute Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
z Adjusting Volume Level . . . . . . . . . . . . . . . . . . . . . . . . . . 24
z Selecting Code Procedures . . . . . . . . . . . . . . . . . . . . . . . 24
z Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
z Bluetooth Headset Operational. . . . . . . . . . . . . . . . . . . . . 25
Call Forwarding 26
Phone Book 28
Voicebox 29
z Querying Voicebox Messages . . . . . . . . . . . . . . . . . . . . . . 29
z Calling Voicebox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Security 31
z Call Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
z Call Waiting Protection . . . . . . . . . . . . . . . . . . . . . . . . . . 31
z Telephone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
z Hot Desking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Notifications 34
z Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
z Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
z Busy Lamp Field. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
SIP Telephone Menus
Forum IPhone 545 37
Main menu 37
z 1 Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
z 2 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
z 3 Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
z 5 Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
z 6 Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
z 9 Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
z 0 Central settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
z “Main menu” Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . 44
3
The Options Menu 45
z Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
z Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
z Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
z Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
z Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
z “Options Menu” Menu Tree . . . . . . . . . . . . . . . . . . . . . . . 48
Configuring the Forum IPhone 545
SIP Telephone 49
Programming Function Keys 49
Restarting the Forum IPhone 545 SIP Telephone 51
Deleting a Local Configuration 52
Restoring Factory Settings 52
Forum IPhone 545 SIP Telephone Passwords 54
Picture ID Server 54
Index 56
Technical support for your
Forum® telephone exchange 59
4
5
Forum IPhone 545 SIP Telephone
Forum IPhone 545
SIP Telephone
The Forum IPhone 545 SIP telephone is a Voice over IP (VoIP) tel-
ephone in accordance with the internationally standardised SIP
standard (Session Initiation Protocol). Connected to the communi-
cations system Forum 500 / Forum 5000 you have additional
comfort functions available.
Forum IPhone 545
A special feature of the Forum IPhone 545 SIP telephone is its
high resolution backlit touchscreen display and full VGA resolution
(640 x 480 pixels). Using the latest in technology, navigation
menus are shown on this display for accessing the complete range
of functions available on this SIP telephone.
The Forum IPhone 545 SIP telephone has three dedicated trunk
keys / / with LED. Along with the 14 dedicated
keys – e.g. for the “Forward”, “Conference”, “Hold”features – the
device offers 55 user-specific softkeys on the display which can
have functions of the Forum 500 / Forum 5000 communication
system assigned to them.
About this Manual6
Forum IPhone 545 SIP Telephone
The key extensions Forum 500 Keypad Paper or
Forum 500 Keypad Display offer additional function keys for the
Forum IPhone 545 SIP telephone:
z Forum 500 Keypad Paper: offers 36 function keys
z Forum 500 Keypad Display: offers 20 softkeys respectively
programmable on three levels (total of 60 storage locations)
Up to three key extensions can be connected: three key exten-
sions of either the Forum 500 Keypad Paper type or three of the
Forum 500 Keypad Display type. Key extensions cannot be com-
bined on the Forum 500 / Forum 5000 communications system.
About this Manual
This manual describes how to use a Forum IPhone 545 SIP tele-
phone which is connected to a Forum 500 / Forum 5000 commu-
nications system.
Additional Documentation
Please also make use of the other documentation which was pro-
vided with the parts of your communications system. This docu-
mentation is located on the Forum 500 / Forum 5000 product CD.
Forum 500 Keypad Paper
Forum 500 Keypad Display
Using Your Telephone 7
Forum IPhone 545 SIP Telephone
Using Your Telephone
Safety Precautions
WARNING! Do not open the device nor any connected
accessories. You could come into contact with live parts.
Note: Repairs should only be carried out by certified expert per-
sonnel (from Belgacom Service).
z Do not allow the telephone or accessories to come into contact
with water or chemicals.
z Use (if necessary) the optionally supplied AC adapter (no.
D0023-1051-00-75) only.
z Do not use any AC adapters that show visible damage (e.g.
cracks in the housing).
z Connected headsets must comply with the standard
DIN EN 60 950-1, Point 6.2 (“Safety of information technology
equipment including electrical business equipment”).
Please contact the appropriate customer representative if you
need further information on the headsets, adapters and
adapter cables.
z To connect the Forum IPhone 545 to a local network (LAN,
Local Area Network), use a shielded CAT-5 Ethernet line (STP
line, shielded twisted pair line).
z Please ensure that no one can trip over the telephone cables.
Using Your Telephone8
Forum IPhone 545 SIP Telephone
Installation Site
Do not place devices or accessories
z near water, moisture or damp places,
z near heat sources or direct sunlight,
z in unventilated rooms,
z near devices that produce strong magnetic fields, near
electronic devices, fluorescent lamps, computers, radio
devices, television sets,
z in dusty places or in places subject to vibrations, shocks or
extreme temperature fluctuations.
Place your telephone on a non-slip surface. Surface elements of
your furniture can affect the feet of your telephone. Feet softened
by foreign substances can leave undesirable impressions on your
furniture.
Cleaning
Wipe your telephone with a slightly damp or an anti-static cloth.
Never use a dry cloth. Never use cleaning fluids.
Basic Operating Functions 9
Operating Forum IPhone 545 SIP Telephone
Operating
Forum IPhone 545
SIP Telephone
Basic Operating Functions
Authorisations
Most of the features mentioned in this manual can only be used
when you have the corresponding authorisation. Your system
administrator configures authorisations when configuring the
communications system.
Contact the system administrator when you have questions on
specific features or are not able to use a feature satisfactorily.
Dedicated Keys
The following table explains the 14 dedicated keys of the
Forum IPhone 545 SIP telephone.
Forum IPhone 545
Keys Key Description and Function
Options key: accesses the
Options List
menu
card (please refer to The Options Menu starting on
page 45).
Caller key: opens the list of missed calls (please
refer to Call Lists starting on page 19).
Phone book key: opens the phone book of the
Forum 500 / Forum 5000 communications system
(please refer to Phone Book starting on page 28).
Options key: this key is not used on the
Forum 500 / Forum 5000 communications system.
Basic Operating Functions10
Operating Forum IPhone 545 SIP Telephone
Conference key: is for initiating a conference.
Transfer key: transfers the current call to another
subscriber.
Hold key: Puts the current call on hold. Press this
key once again to retrieve the call on hold.
Redial key: redials previously dialled numbers.
Goodbye key: Ends an active call or exits an open
menu page without saving any changes made.
Mute key: turns the microphone on or off.
Volume control keys: adjust the volume for the
handset, ringer and speaker.
Voice mail key: opens the list of voicebox
messages (see Querying Voicebox Messages
starting on page 29).
Trunk keys: connect you to a specific line or
accept a call which is signalled on the line.
Handsfree key: Activates the handsfree function
for making and receiving calls without picking up
the handset. When a headset is connected, a call
can be accepted and ended using this key.
Forum IPhone 545
Keys Key Description and Function
Basic Operating Functions 11
Operating Forum IPhone 545 SIP Telephone
Function Keys
Function keys are softkeys on the touchscreen display. The func-
tions of these keys are configured and labelled with the
Forum 500 / Forum 5000 communications system. These keys
offer access to individually configurable system functions such as
e.g. configuring call forwarding, executing speed dialling, display-
ing a busy lamp field or accessing the phone book of the commu-
nications system.
Depending on the function programmed the respective state is
signalled via the softkey lighting up red or blinking red (please
refer to the chapter Programming Function Keys starting on
page 49).
Softkeys on touchscreen display
1 Softkeys with programmed functions (function keys)
2 Level key for switching levels: This softkey enables program-
ming up to 55 softkeys (11 softkeys on 5 levels). Press this
softkey multiple times to reach the desired key level.
3 state-dependent softkeys: These softkeys offer state-depend-
ent functions which you can activate, e.g. holding a call while
making a call.
PQRS
GHI
ABC
JKL
TUV
DEF
MNO
WXYZ
2
1
4
7
3
6
5
8
9
0
#
S 1 S 7
S 2
S 3
S 4
S 5
S 6
S 8
S 11
S 10
S 9
..........
1
3
1
2
Basic Operating Functions12
Operating Forum IPhone 545 SIP Telephone
Communications System Main Menu
Most features which the system administrator can program to a
separate function key of the Forum IPhone 545 SIP telephone can
be set and used via the main menu of the Forum 500 /
Forum 5000 communications system. To do so, the administrator
has to configure a Main menu function key on the
Forum IPhone 545 SIP telephone (see Programming Function
Keys starting on page 49).
Please read the chapter Main menu starting on page 37 on the
menu functions and features.
Options Menu of the Forum IPhone 545
SIP Telephone
The Forum IPhone 545 SIP telephone also has a local options
menu. This menu is primarily for configuring the telephone (dis-
play settings, ring tone settings, etc.).
Please read the chapter The Options Menu starting on page 45 on
the menu functions.
Using Menus
Opening main menu
You open the main menu by pressing the Main menu function
key.
Closing main menu
Press the
Done
softkey or – alternatively – the Goodbye key .
Unsaved changes are then lost!
Opening options menu
Press the options key to open the options menu.
Closing options menu
Press the Goodbye key.
Basic Operating Functions 13
Operating Forum IPhone 545 SIP Telephone
Menu navigation
z Use the navigation keys to browse through a
displayed menu.
z Use the softkey to go back a menu level.
Hiding menus automatically
When you have opened a menu and make no entries for a longer
period of time, the menu will automatically fade and the idle dis-
play of the telephone appears.
Touchscreen Display and Softkey
Keyboard
Forum IPhone 545 SIP telephone entries (e.g. message texts, call
numbers) are via the touchscreen display.
Input fields on the display
There are various usage situations where the display shows an
entry field, e.g. for entering a name for searching the phone book.
Activate this field by pressing on it. A softkey keyboard then
appears on the display.
Using the softkey keyboard
You can enter letters, special characters and numerals via the
softkey keyboard:
z Use the
CAP
,
Abc
,
Abc2
,
123
,
&%*
softkeys to make the desired
character appear on the keyboard.
z To correct a mistaken entry use the
Bksp
(backspace) softkey.
z Press the
Hide
softkey to hide the keyboard.
z Confirm your entries using the
Enter
softkey.
Note: Instead of the softkey keyboard, you can also use the SIP
telephone number keys to enter numerals.
Telephoning14
Operating Forum IPhone 545 SIP Telephone
Telephoning
Calling
1. In order to establish a connection,
pick up the handset or
press the handsfree key , to make the following call in
the handsfree mode (see Handsfree / Open-Listening Mode
starting on page 24).
2. Dial a call number:
Enter the call number. Press the
Dial
softkey.
Or: Press the redial key to call back a previously dialled
call number (see page 15).
Or: Press the function key with the phone book function (see
Phone Book starting on page 28). This function is for selecting
a call number from the phone book of the Forum 500 /
Forum 5000 communications system.
The display shows a picture (photo) of the user called if an image
has been saved on the Forum 500 / Forum 5000 communications
system (please refer to page 54).
Calling with Selective Line Seizure
If multiple trunk keys are configured for your telephone, you can
seize a line selectively.
1. Press a trunk key / / to seize a specific line.
2. Dial a call number (see page 14).
Note: If the administrator has linked a trunk key / /
with a SIP user account, you will be calling under the call
number of the SIP user account. If the trunk key is not linked, the
call number of trunk key 1 is used.
Telephoning 15
Operating Forum IPhone 545 SIP Telephone
Redial List
The redial list shows the call numbers last called. You can use this
list to redial.
1. Press the redial key.
The
Redial list
menu card appears.
2. Use the navigation keys to go to the desired
entry.
To show detailed information on the entry selected, press
the softkey.
To call the selected call number, pick up the handset or press
the softkey.
alternatively: Press the handsfree key, to make the
following call in the handsfree mode (see Handsfree / Open-
Listening Mode starting on page 24).
The call number is dialled. The display shows a picture (photo)
of the user called if an image has been saved on the
Forum 500 / Forum 5000 communications system (please
refer to page 54).
The following editing options (softkeys) are available in the redial
list:
z
Dial
: The call number displayed is dialled.
z
Delete
: You delete the entry selected.
z
Delete all
: You delete all messages stored in your redial list
(after a confirmation prompt). Confirm the confirmation
prompt using the
Yes
softkey.
Telephoning16
Operating Forum IPhone 545 SIP Telephone
Speed Dialling
The administrator of the Forum 500 / Forum 5000 communica-
tions system can configure function keys for you with speed dial-
ling destinations (Destination function key, see Programming
Function Keys starting on page 49).
z Pick up the handset and press the function key where the
speed dialling destination is programmed.
alternatively – when you wish to call in the handsfree mode:
z Press the function key – with the handset down – where the
speed dialling destination is programmed.
Answering a Call
An incoming call is signalled via ringer, a blinking trunk key and
the blinking red LED indicator to the upper right. The display
shows a picture (photo) of the person you are speaking with if an
image has been saved on the Forum 500 / Forum 5000 communi-
cations system (please refer to page 54).
To accept the call, you:
z pick up the handset or
z press the
Answer
softkey or
z press the blinking trunk key / / or
z press the handsfree key to accept the following call in the
handsfree mode (see page 24).
During call signalling you can:
z press the
Silence
softkey to mute the ringer. The person
calling continues to hear the ringing tone.
z press the
Reject
softkey to reject the call. The person
calling now hears the busy tone.
Telephoning 17
Operating Forum IPhone 545 SIP Telephone
Accepting a Call While Telephoning
You are telephoning, e.g. on trunk key 1 , hear the call-wait-
ing tone and see the call on the display. The LED next to your
available trunk key, e.g. , is blinking.
1. Press the trunk key where the caller is waiting. Your first call is
placed on hold. You talk with the caller.
2. You can also toggle back and forth between callers or initiate a
conference with both callers (please refer to page 23 also).
3. Press the goodbye key to terminate the current call. Then
press the trunk key where the other caller is waiting. You are
now connected with the caller on hold once again.
Note: If you have switched on call waiting protection (please
refer to page 31 also) no other calls will be signalled (no call-wait-
ing tone, no LED of an available trunk key blinking). Callers now
receive the busy signal.
Holding a Call
You can briefly interrupt an ongoing call:
1. Press the hold key or the
Hold
softkey. The person
calling now hears music on hold.
2. Press the Hold key again or press the
Hold
softkey
to continue the call.
Taking a Call from Another Terminal
(Take)
You can take an ongoing call from another terminal on your
Forum IPhone 545SIP telephone and continue it there. To be able
to do so, your telephone and the other terminal have to have the
same internal call number. To do so, the administrator of the
Forum 500 / Forum 5000 communications system has to config-
ure a Take function key (please refer to Programming Function
Keys starting on page 49).
To take on a call on your telephone you:
z pick up the handset and press the Take function key or
Telephoning18
Operating Forum IPhone 545 SIP Telephone
z – when the handset is not picked up – press the Take function
key to accept the call in the handsfree mode (please refer to
page 24).
Tip: The Take function can also be carried out via the main
menu:
6 Connections
>
1 Call pick-up
>
3 Take
(see
page 42).
Accepting a Call for Another Terminal
(Pickup from Group)
You can accept a call for another telephone in your Pickup group.
To do so, the administrator of the Forum 500 / Forum 5000 com-
munications system has to configure a Pickup from group func-
tion key (see Programming Function Keys starting on page 49).
Another telephone in your Pickup group is ringing. To accept the
call, you:
z pick up the handset and press the Pickup from group
function key or
z – when the handset is not picked up – press the Pickup from
group function key to accept the call in the handsfree mode
(see page 24).
If you are telephoning and would like to accept a call using
Pickup …
1. Press an unassigned trunk key, e.g. trunk key 2 .
The person calling is put on hold and now hears music on hold.
2. Press the Pickup from group function key.
3. You can also toggle back and forth between callers or initiate a
conference with both callers (please refer to page 22 also).
Tip: The Pickup from group function can also be carried out via
the main menu:
6 Connections
>
1 Call pick-up
>
1 Pick-up
(see page 41).
Note: “Pickup” is not possible if the person called belongs to a
user group which has pickup protection activated.
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BELGACOM Forum 524 User manual

Category
IP phones
Type
User manual

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