Proximus Forum 5010 User manual

Forum™ 500

Forum™ 5000

Forum IPhone 5010

Forum IPhone 5020

Forum IPhone 5030

User Guide

Welco m e to Proximus

Thank you very much for choosing this Proximus product. Our product meets

the strictest requirements with regard to design and quality.

Forum IPhone 5010, 5020, 5030

This User Guide will show you how to use your Forum IPhone 5010,

Forum

IPhone 5020 or Forum IPhone 5030 and answer all your major

questions. If you need further support or information, please consult your

system administrator or your Proximus dealer.

Internet:

www.proximus.be/pabx

Forum™ 5000 and Forum™ 500

This user guide applies to the Forum™ 5000 and Forum™ 500 product

families.

● The Forum™ 500 product family comprises the Forum™ 523/524,

Forum™

525/526 and Forum™ 550/560 communications systems.

● The Forum™ 5000 product family comprises the Forum™ 5500,

Forum™

5004, Forum™ 5008 and Forum™ 5012 communications

systems.

If individual features differ on the systems, a reference is made in this user

guide.

We hope you enjoy using your Forum IPhone.

1

Contents

Forum IPhone 5010/5020/5030

SIP System Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Using Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installation Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Installing the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connecting a Handset or Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Headset (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Desk Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Inserting the Key Card for Labelling the Keys . . . . . . . . . . . . . . . . . . . 16

Forum IPhone 5010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Forum IPhone 5020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Direct or Shared Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Direct Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Shared Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Connecting to Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Inline Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Installing Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . .21

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Connecting the Expansion Module to Your Phone. . . . . . . . . . . . . . . . . . . 25

Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

2

Inserting the Key Card (Forum 500(0) Keypad Paper

FIP 5020/5030) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Attaching Multiple Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Installing the Detachable Magnetic Keyboard . . . . . . . . . .33

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Option A – Magnet-Only Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Option B – Reinforced Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Wall Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Direct Wall Mount Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Telco Wall Plate Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Dismounting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Feature Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Configuration and Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Loudspeaker Key, Loudspeaker/Headset Key . . . . . . . . . . . . . . . . . . . . . . . 61

Mute Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Volume Control Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Caller List Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Hold Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

R-Key, Enquiry-Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Conference Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Goodbye Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

3

Navigation Keys/Select Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Options Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

The Locking of the Telephone Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Display Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Display Language, Date and Time Display . . . . . . . . . . . . . . . . . . . . . . . . . 66

Display Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Message Waiting Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Options List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Using Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Entering Text and Numerals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Using Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Using a Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Code-number Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Configuration on the Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Internet Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Notes and Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Configuring the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Settings on the Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Local Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Listening to Ring Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Setting the Headset Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Setting the Audio Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Setting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Administration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Retrieving Status Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Restarting the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Restoring Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Picture ID Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

SIP System Telephone Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

4

Programming Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Brief Description of Programmable Feature Keys . . . . . . . . . . . . . . . . . . .87

Stacking or Linking Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Special Feature Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Busy Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Status Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Destination keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Direct-call Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Telephoning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

General Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Assignment of Internal and External Call Numbers . . . . . . . . . . . . . . . . .95

Blocked/Unblocked Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Transmission of Call Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Call for a Virtual Number (TeleSecretary). . . . . . . . . . . . . . . . . . . . . . . . . . .97

Calls in the Call Waiting Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Automatic Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Accepting a Call During Automatic Dialling . . . . . . . . . . . . . . . . . . . . . . . . .98

Automatic Dialling for a Different Terminal . . . . . . . . . . . . . . . . . . . . . . . . .98

Duration Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Telephone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Least Cost Routing (LCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

VoIP / SIP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Status Menu Before and During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Status Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

“Selection” Status Menu in the Idle State . . . . . . . . . . . . . . . . . . . . . . . . . 102

“Conversation” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

“Calling...” Status Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

“Busy” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

“Call waiting” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

“Call” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

“Subscr (Subscriber) on hold” Status Menu . . . . . . . . . . . . . . . . . . . . . . . 106

“Conference” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

5

Making External/Internal Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Establishing a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Manual or Automatic Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Making an External Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Making an Internal Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Using Destination Keys to Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Call Waiting with an Internal Subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Using Routes to Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Busy Display for Bundles (Trunk Groups) and Routes . . . . . . . . . . . . . . 112

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Accepting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Normal Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

VIP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Automatic Call Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Calls During a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Enquiry, Toggling, Transfer and Conference . . . . . . . . . . . . . . . . . . . . 117

Enquiry/Toggling with the R-key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Enquiry/Toggling Using Another Trunk Key . . . . . . . . . . . . . . . . . . . . . . . 118

Enquiry/Toggling Using the Navigation Key (Forum IPhone 5030) . 119

Transferring to Another Internal/External Subscriber. . . . . . . . . . . . . . 119

IInternal/External Three-Party Conference . . . . . . . . . . . . . . . . . . . . . . . 121

Special Calls/Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Baby Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Parking Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Leaving and Answering a Call-back Request . . . . . . . . . . . . . . . . . . . . . . 124

Voicebox Queries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Announcements (with and without Intercom) . . . . . . . . . . . . . . . . . . . . . 126

Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Connections with Booking Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Doorbell, Door Opener. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Entrance Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Substitution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Calling via Direct-call Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Using Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136

6

Using Busy Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Using the Busy Key “Call Number” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Using the Busy Key “Device” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Making Calls from the Telephone Book . . . . . . . . . . . . . . . . . . . . . . . 139

Speed-Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Menus at Your SIP System Telephone . . . . . . . . . . . . . . . . .141

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

“Calls” Menu Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

“Call forwarding” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

“Messages” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

“Phone settings” Menu Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

“Protection” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

“Connections” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

“Phone book” Menu Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

“Applications” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

“Central settings” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

“Options List” Menu Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Environmental Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Forum IPhone 5010/5020/5030 SIP System Telephones 7

Forum IPhone

5010/5020/5030

SIP System Telephones

The Forum IPhone 50x0 telephones are Voice over IP (VoIP) telephones in

accordance with the internationally standardised SIP standard (Session

Initiation Protocol). They are operated as

SIP system telephones when

connected to the Forum

500 / Forum 5000 communications system and

allow you a comforable use of the communications system’s features.

The Aastra Forum IPhone 50x0 product family consists of the telephones:

● Forum IPhone 5010

● Forum IPhone 5020

● Forum IPhone 5030

The models differ primarily regarding the display size and number of

programmable keys (feature keys). These keys are configured using the

Forum

500 / Forum 5000 communications system and offer access to

individually configurable system functions such as e.g. configuring call

forwarding, executing speed dialling, displaying a busy lamp field or accessing

the phone book of Forum

500 / Forum 5000 communications system.

The Forum IPhone 50x0 SIP system telephones have a sleek and modern

industrial design with remarkable HD wideband audio and an enhanced

speakerphone and superior audio processing to achieve richer and clearer

hands free conversations. In addition, all models feature a highly compact

desktop footprint and cutting-edge eco-friendly features. The telephone

models offer a range of phones with a breadth of features such as color

graphical displays, GigE Ethernet ports and DHSG/EHS headset support, as

well as an extensive array of accessories including; expansion modules,

detachable keyboard and wall mount.

8 Forum IPhone 5010/5020/5030 SIP System Telephones

Models of the Forum IPhone 50x0 product family

Forum IPhone 5010

● 2.75" 128x48 pixel graphical

display

● Up to 2 lines with dedicated trunk

keys

● Wideband handset and speaker-

phone

● 2 dual 10/100 BaseT Ethernet

ports with hardware based switch

● 3 programmable keys

● Compact footprint

Forum IPhone 5020

● 3.4" 128x48 pixel graphical backlit

display

● 2 dedicated trunk keys with LED,

further trunk keys can be

programmed

● Wideband handset and speaker-

phone

● 2 dual GigE Ethernet Ports

● DHSG/EHS headset and

Expansion Module support

● 8 Programmable keys with LEDs

About this Manual

Forum IPhone 5010/5020/5030 SIP System Telephones 9

About this Manual

This manual describes how to use the Forum IPhone 5010/5020/5030 SIP

system telephones which are connected to a Forum

500 / Forum 5000

communications system.

Additional documentation

Please also make use of the other documentation which was provided with

the parts of your communications system. This documentation is located on

the Forum

500 / Forum 5000 product CD.

You need authorisation

Most of the features mentioned in this user guide are only available to you if

you have the appropriate authorisation. This will be set up by your system

administrator when configuring the user groups of the communications

system. If you are unable to use a particular feature or have any questions,

consult your system administrator.

Forum IPhone 5030

● Large color 4.3" 480x270 pixel

LCD display

● 2 dedicated trunk keys with LED,

further trunk keys can be

programmed

● Magnetic Keyboard Interface

● 2 GigE Ethernet Ports

● DHSG/EHS headset support/

Expansion module support

● 12 programmable Topsoftkeys

with LED’s that can be customized

to access up to a total of

22 functions

● 5 programmable Softkeys without

LED’s (context-sensitive) that can

be customized to access up to a

total of 20 functions

Using Your Telephone

10 Forum IPhone 5010/5020/5030 SIP System Telephones

Using Your Telephone

Safety Precautions

WARNING! Do not open the telephone or the connected accessories, as

this could lead to you touching live parts.

Note: Repairs must only be carried out by authorised Proximus service

personnel.

● Keep fluids and chemicals away from the telephone and its accessories.

Please note:If required, only use the AC adapter plug 87-00012AAA-A (sold

separately) to connect the telephone to a power source.

● Do not use AC adapter plugs that show visible damage (e. g. cracks in the

housing).

● Connected headsets must conform with the standard DIN EN 60 950-1,

Point 6.2 (“Safety of information technology equipment including elec

-

trical business equipment”).

Please contact your customer consultant if you require further information

about the connectable headsets, adapters and adapter cables.

● Use a shielded CAT-5 Ethernet cable (STP cable, Shielded Twisted Pair

cable) to connect the SIP system telephones to a Local Area Network

(LAN).

● The phone must be connected only to indoor routed PoE or Ethernet

wiring.

● Make sure that no one can trip over the telephone cables.

Installation Site

Only operate the SIP system telephones indoors. The ambient temperature

must not exceed 40° C (104° F).

Do not install the telephone or its accessories

● near water, moisture or in damp locations;

● near sources of heat or in direct sunlight;

Using Your Telephone

Forum IPhone 5010/5020/5030 SIP System Telephones 11

● in unventilated rooms;

● near devices that generate strong magnetic fields, electrical devices, fluo-

rescent lamps, computers, radios or television sets;

● in dusty places or places subjected to vibrations, shocks or extreme

temperature fluctuations.

Place the telephones on a non-slip surface. The surface finish of your

furniture may affect the telephone’s pedestals, softening them and causing

them to leave undesirable marks on your furniture.

Cleaning

Simply wipe your telephone and connected expansion modules with an

antistatic or slightly damp cloth. Never use a dry cloth or a cleaning agent.

Scope of Delivery

12 Installing the Telephone

Installing the Telephone

Scope of Delivery

When you unpack your phone, you should ensure that you have all of the

following items. If any part is missing, contact the supplier of your phone.

Note: Additional accessories are available for your phone (not

included, see also the chapter

Accessories on page 167).

Telephone Handset Handset Cord

Two-Angle Stand Key Cards and Plastic

Cover

(Forum IPhone 5010 /

Forum IPhone 5020)

Regulatory /

Safety Insert

Connecting a Handset or Headset

Installing the Telephone 13

Connecting a Handset or Headset

Handset

Turn the phone over and locate the handset jack marked with the symbol.

Insert one end of handset cord into the jack until it clicks into place. Then route

the handset cord through the groove (see illustration

Jacks on the back of the

phone on page 13). Attach the handset to the other end of the handset cord.

Jacks on the back of the phone

Headset (optional)

The SIP system telephones offer the possibility to connect a headset

(Exception: Forum

IPhone 5010).

Turn the phone over and locate the headset jack marked with the symbol. If

you have a headset with an RJ9/RJ22 4-pin connector, insert the headset

cord into the jack until it clicks into place. Then route the headset cord through

the groove (see illustration

Pull to remove headset jack adaptor on page 13).

If you have a DHSG/EHS headset with an RJ45 6-pin or 8-pin connector,

remove the plastic headset jack adapter and then insert the cord into the jack

until it clicks into place.

Pull to remove headset jack adaptor

Desk Installation

14 Installing the Telephone

Please note:The headset port is for headset use only. Plugging any other

devices into this port may cause damage to the phone and will

void your warranty.

Desk Installation

For desk installation of the SIP system telephones Forum IPhone 5010 /

5020

/5030 a reversible stand is included that attaches to the back of the

phone above the various ports. Two viewing angles (35° low angle and 55°

high angle) are available allowing users to personalize their phone viewing

preference.

1. Locate the stand insertion area on the back of the phone (above the

various ports).

2. Carefully insert the stand into the insertion area and slide the stand

towards the right until it snaps in place.

Note: The orientation of the stand determines the viewing angle. If the

bottom of the stand is installed facing the top of the phone the

viewing angle will be 35°. If the bottom of the stand is installed

facing the bottom of the phone the viewing angle will be 55°.

Desk Installation

Installing the Telephone 15

35°

55°

Inserting the Key Card for Labelling the Keys

16 Installing the Telephone

Inserting the Key Card for Labelling

the Keys

The key card provided is for labelling the programmable keys on the SIP

system telephones Forum

IPhone 5010 and Forum IPhone 5020.

You can label the paper key card manually or print it via the web console of

the Forum

500 / Forum 5000 communications system (in the Configurator,

Te l e p h o n y > Devices > System phones menu). For further information

please refer to the online help topic entitled “Printing Label Strips”.

Forum IPhone 5010

The optional key card contains label identification spaces for the

3

programmable keys.

1. Remove the key card plate from the front panel.

A: Key card plate

B: Key card plate removed

2. Insert the paper key card into the programmable key card slot on the front

panel of the telephone using the indentation of the plastic for alignment.

Inserting the Key Card for Labelling the Keys

Installing the Telephone 17

3. Place the plastic cover over the paper key card ensuring the plastic cover

tabs are inserted into their respective slots.

A: Tab insertion slots

B: Plastic cover tabs

4. Press the plastic cover down firmly to even out and secure the plastic

cover to the phone.

Forum IPhone 5020

The key card contains label identification spaces for the 8 programmable keys.

1. Insert the paper key card into the programmable key card slot on the front

panel of the telephone using the indentation of the plastic for alignment.

A: Paper key card

Connecting to the Network

18 Installing the Telephone

2. Place the plastic cover over the paper key card ensuring the plastic cover

tabs are inserted into their respective slots.

A: Tab insertion slots

B: Plastic cover tabs

3. Press the plastic cover down firmly to even out and secure the plastic

cover to the phone.

Connecting to the Network

A SIP system telephone Forum IPhone 5010 / 5020 /5030 can be set up to

share a network connection with another network device. Power can be

provided by the power adapter (sold separately), by an 802.3af compliant

network power source, or with a PoE inline power injector.

Notes

1. The SIP system telephones are is designed for indoor use only and for

ambient temperatures at or below 40° C (104° F).

2. The phones must be connected only to indoor routed PoE or Ethernet

wiring.

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