Proximus 5025 User manual

Forum™ 500

Forum™ 5000

Forum IPhone

5010/5020/5025/5030/5040

User Guide

Welcome to Proximus

Thank you very much for choosing this Proximus product. Our product meets

the strictest requirements with regard to design and quality.

Forum IPhone 5010/5020/5025/5030/5040

This User Guide will show you how to use your Forum IPhone 5010,

Forum

IPhone 5020, Forum IPhone 5025, Forum IPhone 5030 or

Forum

IPhone 5040 and answer all your major questions. If you need further

support or information, please consult your system administrator or your

Proximus dealer.

Internet:

www.proximus.be/pabx

Forum™ 5000 and Forum™ 500

This user guide applies to the Forum™ 5000 and Forum™ 500 product

families.

● The Forum™ 500 product family comprises the Forum™ 523/524,

Forum™

525/526 and Forum™ 550/560 communications systems.

● The Forum™ 5000 product family comprises the Forum™ 5500,

Forum™

5004, Forum™ 5008 and Forum™ 5012 communications

systems.

If individual features differ on the systems, a reference is made in this user

guide.

We hope you enjoy using your Forum IPhone.

1

Contents

Forum IPhone 50xx SIP System Telephones . . . . . . . . . . . . 9

About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using Your Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installation Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connecting a Handset or Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Headset (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Desk Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Inserting the Key Card for Labelling the Keys . . . . . . . . . . . . . . . . . . 20

Forum IPhone 5010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Forum IPhone 5020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Direct or Shared Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Direct Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Shared Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Connecting to Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Inline Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Installing Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . 25

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Connecting the Expansion Module to Your Phone. . . . . . . . . . . . . . . . . . . 29

Attaching the Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Inserting the Key Card (Forum 500(0) Keypad Paper FIP 5020/5025/

5030/5040) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Attaching Multiple Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

2

Installing the Detachable Magnetic Keyboard . . . . . . . . . .37

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Option A – Magnet-Only Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Option B – Reinforced Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Wall Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Direct Wall Mount Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Telco Wall Plate Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Dismounting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Feature Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Configuration and Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Programmable Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Loudspeaker Key, Loudspeaker/Headset Key . . . . . . . . . . . . . . . . . . . . . . .69

Mute Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Volume Control Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Caller List Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Phone Book Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Hold Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

R-Key, Enquiry-Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Conference Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Goodbye Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Navigation Keys/Select Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Options Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

The Locking of the Telephone Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

3

Display Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Display Language, Date and Time Display . . . . . . . . . . . . . . . . . . . . . . . . . 75

Display Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

LED Display on the TopSoftkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Forum IPhone 5040: Operating the Touch Screen . . . . . . . . . . . . . . . 77

“Idle display” Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

“Line selection” Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

“Multiple calls” Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

“Call details” Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Message Waiting Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Device Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Entering Text and Numerals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Using Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Using a Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Code-number Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Configuration on the Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Internet Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Notes and Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Configuring the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Settings on the Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Setting the Font Colour for the Idle Display . . . . . . . . . . . . . . . . . . . . . . . . 96

Picture ID Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Local Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Listening to Ring Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Setting the Audio Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Setting the Headset Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Setting the Headset Microphone Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Setting a Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

4

Enabling and Disabling Bluetooth Functionality . . . . . . . . . . . . . . . . . . . .99

Pairing a Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Unpairing a Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Connecting to a Different Paired Bluetooth Headset . . . . . . . . . . . . . . 100

Setting the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Administration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Retrieving Status Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Restarting the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Restoring Factory Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

SIP System Telephone Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Programming Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Brief Description of Programmable Feature Keys . . . . . . . . . . . . . . . . . 107

Stacking or Linking Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Special Feature Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Busy Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Status Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Destination keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Direct-call Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

XML Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Telephoning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

General Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Assignment of Internal and External Call Numbers . . . . . . . . . . . . . . . .116

Blocked/Unblocked Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Transmission of Call Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Call for a Virtual Number (TeleSecretary). . . . . . . . . . . . . . . . . . . . . . . . . .118

Calls in the Call Waiting Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Automatic Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Accepting a Call During Automatic Dialling . . . . . . . . . . . . . . . . . . . . . . . .119

Automatic Dialling for a Different Terminal . . . . . . . . . . . . . . . . . . . . . . . .119

Duration Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Telephone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Least Cost Routing (LCR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

5

VoIP / SIP Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Status Menu Before and During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Status Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

“Selection” Status Menu in the Idle State. . . . . . . . . . . . . . . . . . . . . . . . . . 123

“Conversation” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

“Calling...” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

“Busy” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

“Call waiting” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

“Call” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

“Subscr (Subscriber) on hold” Status Menu . . . . . . . . . . . . . . . . . . . . . . . 126

“Conference” Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Making External/Internal Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Establishing a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Manual or Automatic Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Making an External Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Making an Internal Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Using Destination Keys to Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Call Waiting with an Internal Subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Using Routes to Make Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Busy Display for Bundles (Trunk Groups) and Routes . . . . . . . . . . . . . . 134

Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Accepting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Normal Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

VIP Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Automatic Call Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Calls During a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Enquiry, Toggling, Transfer and Conference . . . . . . . . . . . . . . . . . . . .138

Enquiry/Toggling with the R-key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Enquiry/Toggling Using Another Trunk Key . . . . . . . . . . . . . . . . . . . . . . . 139

Enquiry/Toggling Using the Navigation Key

(Forum IPhone 5025/5030). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Enquiries/Toggling via the Touch Screen (Forum IPhone 5040). . . . 141

Transferring to Another Internal/External Subscriber. . . . . . . . . . . . . . 141

IInternal/External Three-Party Conference . . . . . . . . . . . . . . . . . . . . . . . 143

Special Calls/Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Baby Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

6

Parking Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Leaving and Answering a Call-back Request. . . . . . . . . . . . . . . . . . . . . . 146

Voicebox Queries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Announcements (with and without Intercom). . . . . . . . . . . . . . . . . . . . . 148

Caller History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Call Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Automatic Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

Connections with Booking Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Doorbell, Door Opener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Entrance Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Displaying Camera Images. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Substitution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Calling via Direct-call Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Using Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Using Busy Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Using the Busy Key “Call Number” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Using the Busy Key “Device” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Hot Desking: Your Telephone Goes Wherever Your Desk Is. . . . . . 167

Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Making Calls from the Telephone Book . . . . . . . . . . . . . . . . . . . . . . . .171

Speed-Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Menus at Your SIP System Telephone . . . . . . . . . . . . . . . . .173

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

“Calls” Menu Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

“Call forwarding” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181

“Messages” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

“Phone settings” Menu Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187

“Protection” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

“Connections” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

“Phone book” Menu Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

“Applications” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

“Central settings” Menu Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

Device Menu Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

7

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Environmental Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

8

Forum IPhone 50xx SIP System Telephones 9

Forum IPhone 50xx

SIP System Telephones

The Forum IPhone 50xx telephones are Voice over IP (VoIP) telephones in

accordance with the internationally standardised SIP standard (Session

Initiation Protocol). They are operated as

SIP system telephones when

connected to the Forum

500 / Forum 5000 communications system and

allow you a comforable use of the communications system’s features.

The Forum IPhone 50xx product family consists of the telephones:

● Forum IPhone 5010

● Forum IPhone 5020

● Forum IPhone 5025

● Forum IPhone 5030

● Forum IPhone 5040

The models differ primarily regarding the display size and number of

programmable keys (feature keys). These keys are configured using the

Forum

500 / Forum 5000 communications system and offer access to

individually configurable system functions such as e.g. configuring call

forwarding, executing speed dialling, displaying a busy lamp field or accessing

the phone book of Forum

500 / Forum 5000 communications system.

The Forum IPhone 50xx SIP system telephones have a sleek and modern

industrial design with remarkable HD wideband audio and an enhanced

speakerphone and superior audio processing to achieve richer and clearer

hands free conversations. In addition, all models feature a highly compact

desktop footprint and cutting-edge eco-friendly features. The telephone

models offer a range of phones with a breadth of features such as color

graphical displays, GigE Ethernet ports and headset support, as well as an

extensive array of accessories including; expansion modules, detachable

keyboard and wall mount.

10 Forum IPhone 50xx SIP System Telephones

Models of the Forum IPhone 50xx product family

Forum IPhone 5010

● 2.75" 128x48 pixels graphical display

● Up to 2 lines with dedicated trunk

keys

● 3 programmable keys

● Wideband handset and speakerphone

● 2 Ethernet ports (10/100 BaseT)

with hardware based switch

● Compact footprint

Forum IPhone 5020

● 3.4" 128x48 pixels graphical backlit

display

● 2 dedicated trunk keys with LED,

further trunk keys can be

programmed

● 8 Programmable keys with LED

● Wideband handset and speakerphone

● 2 dual GigE Ethernet Ports

● DHSG/EHS headset and expansion

Module support

Forum IPhone 50xx SIP System Telephones 11

Forum IPhone 5025

● Large color 3.5" 320x240 pixels

QVGA LCD display

● 2 dedicated trunk keys with LED,

further trunk keys can be

programmed

● 5 programmable TopSoftkeys with

LED that can be customized to access

up to a total of 20 functions

● 3 programmable (resp. 4 context-

sensitive) Softkeys without LED that

can be customized to access up to a

total of 18 functions

● Magnetic Keyboard Interface

● Wideband handset and speakerphone

● 2 GigE Ethernet Ports

● DHSG/EHS headset support and

expansion module support

Forum IPhone 5030

● Large color 4.3" 480x270 pixels LCD

display

● 2 dedicated trunk keys with LED,

further trunk keys can be

programmed

● 11 programmable TopSoftkeys with

LED that can be customized to access

up to a total of 22 functions

● 4 programmable (resp. 5 context-

sensitive) Softkeys without LED that

can be customized to access up to a

total of 20 functions

● Magnetic Keyboard Interface

● Wideband handset and speakerphone

● 2 GigE Ethernet Ports

● DHSG/EHS headset support and

expansion module support

About this Manual

12 Forum IPhone 50xx SIP System Telephones

About this Manual

This manual describes how to use the Forum IPhone 5010/5020/5025/

5030/5040 SIP system telephones which are connected to a Forum

500 /

Forum

5000 communications system.

Additional documentation

Please also make use of the other documentation which was provided with

the parts of your communications system. This documentation is located on

the Forum

500 / Forum 5000 product CD.

You need authorisation

Most of the features mentioned in this user guide are only available to you if

you have the appropriate authorisation. This will be set up by your system

administrator when configuring the user groups of the communications

system. If you are unable to use a particular feature or have any questions,

consult your system administrator.

Forum IPhone 5040

● 7” 800x480 pixels color LCD touch-

screen display

● 2 dedicated trunk keys with LED,

further trunk keys can be

programmed

● 12 programmable TopSoftkeys

without LED that can be customized

to access up to a total of 48 functions

● 5 programmable (resp. 6 context-

sensitive) Softkeys without LED that

can be customized to access up to a

total of 25 functions

● Wideband handset and speakerphone

● 2 GigE Ethernet Ports

● USB and Bluetooth headset support

and expansion module support

Using Your Telephone

Forum IPhone 50xx SIP System Telephones 13

Using Your Telephone

Safety Precautions

WARNING! Do not open the telephone or the connected accessories, as

this could lead to you touching live parts.

Note: Repairs must only be carried out by authorised Proximus service

personnel.

● Keep fluids and chemicals away from the telephone and its accessories.

Please note:For power, use only the plug-in power supply unit with the part

no. 90046892 (sold separately) to connect the telephone to a

power source.

● Do not use AC adapter plugs that show visible damage (e. g. cracks in the

housing).

● Connected headsets must conform with the standard DIN EN 60 950-1,

Point 6.2 (“Safety of information technology equipment including elec

-

trical business equipment”).

Please contact your customer consultant if you require further information

about the connectable headsets, adapters and adapter cables.

● Use a shielded Cat5 Ethernet cable (STP cable, Shielded Twisted Pair

cable) to connect the SIP system telephones to a Local Area Network

(LAN).

● The phone must be connected only to indoor routed PoE or Ethernet

wiring.

● Make sure that no one can trip over the telephone cables.

Using Your Telephone

14 Forum IPhone 50xx SIP System Telephones

Installation Site

Only operate the SIP system telephones indoors. The ambient temperature

must not exceed

0 °C to 40 °C (+32 to 104 °F).

Do not install the telephone or its accessories

● near water, moisture or in damp locations;

● near sources of heat or in direct sunlight;

● in unventilated rooms;

● near devices that generate strong magnetic fields, electrical devices, fluo-

rescent lamps, computers, radios or television sets;

● in dusty places or places subjected to vibrations, shocks or extreme

temperature fluctuations.

Place the telephones on a non-slip surface. The surface finish of your

furniture may affect the telephone’s pedestals, softening them and causing

them to leave undesirable marks on your furniture.

Cleaning

Simply wipe your telephone and connected expansion modules with an

antistatic or slightly damp cloth. Never use a dry cloth or a cleaning agent.

Scope of Delivery

Installing the Telephone 15

Installing the Telephone

Scope of Delivery

When you unpack your phone, you should ensure that you have all of the

following items. If any part is missing, contact the supplier of your phone.

Note: Additional accessories are available for your phone (not

included, see also the chapter

Accessories on page 201).

Telephone Handset Handset Cord

Two-Angle Stand Key Cards and Plastic

Cover

(Forum IPhone 5010 /

Forum IPhone 5020)

Regulatory /

Safety Insert

Connecting a Handset or Headset

16 Installing the Telephone

Connecting a Handset or Headset

Handset

Turn the phone over and locate the handset jack marked with the symbol.

Insert one end of handset cord into the jack until it clicks into place. Then route

the handset cord through the groove (see the following illustrations). Attach

the handset to the other end of the handset cord.

Jacks on the back of the phone (Forum IPhone 5010)

Jacks on the back of the phone (Forum IPhone 5020)

Connecting a Handset or Headset

Installing the Telephone 17

Jacks on the back of the phone (Forum IPhone 5025 / Forum IPhone 5030)

Jacks on the back of the phone (Forum IPhone 5040)

Headset (optional)

The SIP system telephones offer the possibility to connect a headset

(Exception: Forum

IPhone 5010).

Please note:The headset port is for headset use only. Plugging any other

devices into this port may cause damage to the phone and will

void your warranty.

Forum IPhone 5020/5025/5030

Turn the phone over and locate the headset jack marked with the symbol. If

you have a headset with an RJ9/RJ22 4-pin connector, insert the headset

cord into the jack until it clicks into place (see illustrations

Jacks on the back of

the phone (Forum IPhone 5020) on page 16 and Jacks on the back of the

phone (Forum IPhone 5025 / Forum IPhone 5030) on page 17). Then route

the headset cord through the groove.

If you have a DHSG/EHS headset with an RJ45 6-pin or 8-pin connector,

remove the plastic headset jack adapter and then insert the cord into the jack

Desk Installation

18 Installing the Telephone

until it clicks into place (see illustration Pull to remove headset jack adaptor

on page 18).

Pull to remove headset jack adaptor

Forum IPhone 5040

Turn the phone over and locate the headset jack marked with the symbol.

Then route the headset cord through the groove (see illustration Jacks on the

back of the phone (Forum IPhone 5040) on page 17).

Desk Installation

For desk installation of the SIP system telephones Forum IPhone 5010/

5020/5025/5030/5040

a reversible stand is included that attaches to the

back of the phone above the various ports. Two viewing angles are available

allowing users to personalize their phone viewing preference.

1. Locate the stand insertion area on the back of the phone (above the

various ports).

2. Carefully insert the stand into the insertion area and slide the stand

towards the right until it snaps in place.

Note: The orientation of the stand determines the viewing angle. If the

bottom of the stand is installed facing the top of the phone the

viewing angle will be 35° or 30°. If the bottom of the stand is

installed facing the bottom of the phone the viewing angle will

be 55° or 60°.

Forum IPhone 5010/5020/5025/

5030

● 35° low angle

● 55° high angle

Forum IPhone 5040 ● 30° low angle

● 60° high angle

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