HP ZBook 15v G5 Base Model Mobile Workstation User guide

HP ZBook 15v G5 Mobile Workstation

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

L.P.

AMD is a trademark of Advanced Micro Devices,

Inc. Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel, Celeron, and Pentium are trademarks of

Intel Corporation in the U.S. and other

countries. Microsoft and Windows are U.S.

registered trademarks of the Microsoft group

of companies.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

Second Edition: February 2019

First Edition: May 2018

Document Part Number: L15549-002

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows. This computer may require upgraded

and/or separately purchased hardware, drivers,

and/or software to take full advantage of

Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a refund subject to the

refund policy of your place of purchase.

For any further information or to request a full

refund of the computer, please contact your

local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not

allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or

clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 7

Right side ............................................................................................................................................................... 7

Left side ................................................................................................................................................................. 8

Display .................................................................................................................................................................... 9

Keyboard area ...................................................................................................................................................... 10

TouchPad ........................................................................................................................................... 10

Lights ................................................................................................................................................. 11

Button and speakers ......................................................................................................................... 12

Special keys ....................................................................................................................................... 13

Action keys ........................................................................................................................................ 14

Bottom ................................................................................................................................................................. 15

Labels ................................................................................................................................................................... 16

3 Illustrated parts catalog .............................................................................................................................. 17

Computer major components .............................................................................................................................. 17

Display assembly subcomponents ...................................................................................................................... 21

Mass storage devices ........................................................................................................................................... 23

Miscellaneous parts ............................................................................................................................................. 24

4 Removal and replacement procedures preliminary requirements .................................................................... 27

Tools required ...................................................................................................................................................... 27

Service considerations ......................................................................................................................................... 27

Plastic parts ....................................................................................................................................... 27

Cables and connectors ...................................................................................................................... 27

Drive handling ................................................................................................................................... 28

Electrostatic discharge damage .......................................................................................................................... 28

Packaging and transporting guidelines .............................................................................................................. 29

Workstation guidelines ........................................................................................................................................ 29

Equipment guidelines .......................................................................................................................................... 30

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 31

Component replacement procedures .................................................................................................................. 31

Display subcomponents (bezel, panel, camera) ............................................................................... 31

Bottom cover ..................................................................................................................................... 38

v

Battery ............................................................................................................................................... 40

WLAN module .................................................................................................................................... 42

Memory module ................................................................................................................................ 44

Solid-state drive (SSD) ...................................................................................................................... 46

Hard drive .......................................................................................................................................... 48

Card reader board .............................................................................................................................. 50

Fans ................................................................................................................................................... 51

Heat sink ............................................................................................................................................ 53

TouchPad board ................................................................................................................................. 55

USB board and security bracket ........................................................................................................ 57

Audio board ....................................................................................................................................... 59

Fingerprint reader module ................................................................................................................ 60

Power button board .......................................................................................................................... 61

System board .................................................................................................................................... 63

Speakers ............................................................................................................................................ 66

Display assembly ............................................................................................................................... 67

Top cover/keyboard ........................................................................................................................... 71

6 Interpreting system validation diagnostic front panel LEDs and audible codes ................................................. 73

7 Troubleshooting guide ................................................................................................................................. 75

Resources ............................................................................................................................................................. 76

General troubleshooting steps ............................................................................................................................ 76

Identify the issue ............................................................................................................................... 77

1. Understand the issue .................................................................................................. 77

Boot up sequence ......................................................................................... 77

Failure classication ..................................................................................... 77

2. Examine the environment .......................................................................................... 79

3. Perform a visual inspection of hardware ................................................................... 80

4. Update BIOS and drivers ............................................................................................. 80

Manually updating BIOS and drivers ............................................................ 80

Remotely deploying BIOS and drivers .......................................................... 80

Analyze the issue ............................................................................................................................... 80

5. Remove or uninstall recently added hardware, software .......................................... 80

6. HP Hardware Diagnostics and Tools ........................................................................... 81

HP PC Hardware Diagnostics (UEFI) ............................................................. 81

HP Support Assistant (HPSA) ....................................................................... 83

HP BIOS Conguration Utility (BCU) ............................................................. 84

HP Image Diagnostic Tool ............................................................................. 84

HP Thermal Monitor ..................................................................................... 84

Non HP diagnostics tools ............................................................................. 84

vi

7. Status lights, blinking light codes, troubleshooting lights, and POST error

messages ........................................................................................................................ 85

Status lights .................................................................................................. 85

Blinking light codes ...................................................................................... 86

POST error messages ................................................................................... 86

Resolve the issue ............................................................................................................................... 87

8. Hard reset .................................................................................................................... 87

9. Soft reset (Default Settings) ....................................................................................... 88

10. Reseat cables and connections ................................................................................ 88

11. Test with minimum conguration ............................................................................ 89

Essential hardware conguration ................................................................ 89

Safe mode ..................................................................................................... 90

12. Test with veried working conguration (hardware and/or operating system) ..... 90

13. Replace the system board ........................................................................................ 90

Verify solution ................................................................................................................................... 91

Helpful Hints ........................................................................................................................................................ 91

At startup ........................................................................................................................................... 91

During operation ............................................................................................................................... 92

Consulting with HP Service ............................................................................................................... 93

Common issues and possible solutions .............................................................................................................. 93

Power-on issues ................................................................................................................................ 93

No Power ......................................................................................................................... 93

Intermittent power-on, shutdown, reboot ..................................................................... 95

AC adapter issues ............................................................................................................ 96

Battery not recognized, not charging ............................................................................. 97

Battery discharges too fast ............................................................................................ 98

Burnt smell ...................................................................................................................... 99

POST .................................................................................................................................................. 99

No video (with power) ..................................................................................................... 99

Blinking lights ............................................................................................................... 100

Diagnostics error messages ......................................................................................... 101

BIOS password .............................................................................................................. 102

Performance (OS) ............................................................................................................................ 102

Intermittent shutdown ................................................................................................. 103

Blue screen .................................................................................................................... 104

Freeze at Windows Logo (hang/lockup) ....................................................................... 106

Electromagnetic Interference (EMI) .............................................................................. 107

No wake up .................................................................................................................... 108

Unresponsive ................................................................................................................ 109

Slow performance ......................................................................................................... 109

HP Smart Adapter warning message ........................................................................... 110

vii

Display ............................................................................................................................................. 110

Display anomalies ......................................................................................................... 110

Symptom .................................................................................................... 111

Quick check ................................................................................................. 111

HP PC Hardware Diagnostics (UEFI) for video test ..................................... 112

Display assembly diagram ......................................................................... 113

Dead pixel ..................................................................................................................... 113

No video (internal) ........................................................................................................ 113

No video (external) ....................................................................................................... 114

DisplayPort/VGA ........................................................................................................... 114

HDMI .............................................................................................................................. 114

No or bad external video via docking ........................................................................... 115

Incorrect or missing color/distorted image .................................................................. 115

Touch screen ................................................................................................................. 116

I/O devices ....................................................................................................................................... 117

Keyboard ....................................................................................................................... 117

Keyboard pointing stick ................................................................................................ 118

Keyboard backlight ....................................................................................................... 118

TouchPad ....................................................................................................................... 119

Network Connectivity Ethernet (RJ-45 jack) ................................................................ 119

Network connectivity wireless (WLAN) ........................................................................ 120

USB ................................................................................................................................ 121

Smart card reader ......................................................................................................... 122

Speaker and headphone audio issues .......................................................................... 123

Thunderbolt (TB) ........................................................................................................... 124

Storage ............................................................................................................................................ 125

Hard drive/solid-state drive not recognized ................................................................ 126

No boot to operating system (no read/write error) ..................................................... 126

Read-write error ........................................................................................................... 127

Slow performance ......................................................................................................... 127

Blue screen (BSOD) error .............................................................................................. 127

Noisy hard drive ............................................................................................................ 128

Mechanical ....................................................................................................................................... 129

Fan error message - 90B .............................................................................................. 129

Noise (sound) ................................................................................................................ 130

Fan runs constantly ...................................................................................................... 131

Thermal shutdown (hot) ............................................................................................... 132

Stuck power button ...................................................................................................... 132

Additional information ...................................................................................................................................... 133

Acronyms ......................................................................................................................................... 133

Blinking lights and boot error codes ............................................................................................... 134

viii

Processor not executing code ...................................................................................... 134

BIOS recovery code unable to nd valid BIOS recovery image ..................................... 134

Memory module error ................................................................................................... 134

Graphics Controller Error (No Controller) ..................................................................... 135

Failure - System Board Error ........................................................................................ 135

Intel Trusted Execution Technology (TXT) Error .......................................................... 135

Sure Start unable to nd valid BIOS Boot Block image ................................................ 135

Sure Start has identied a problem (Manual Recovery Policy Set) .............................. 136

POST Error Messages and User Actions .......................................................................................... 136

Routine Maintenance for Performance Improvement .................................................................... 138

Common Blue Screen Error Messages ............................................................................................ 138

Error message list ......................................................................................................... 138

Bug check symbolic names ........................................................................................... 138

Microsoft general troubleshooting of Windows bug check codes ............................... 139

Use Windows Debugging Tool ......................................................................................................... 139

Windows Software Development Kit (SDK) .................................................................. 140

Display Issue: Pixel Anomalies ........................................................................................................ 144

Cable management ......................................................................................................................... 145

Connector types .............................................................................................................................. 146

8 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 149

Using Computer Setup ....................................................................................................................................... 149

Starting Computer Setup ................................................................................................................ 149

Navigating and selecting in Computer Setup ................................................................................. 149

Restoring factory settings in Computer Setup ............................................................................... 149

Updating the BIOS ........................................................................................................................... 150

Determining the BIOS version ...................................................................................... 150

Downloading a BIOS update ......................................................................................... 150

Changing the boot order using the f9 prompt ................................................................................ 151

TPM BIOS settings (select products only) ......................................................................................................... 151

Using HP Sure Start (select products only) ....................................................................................................... 152

9 Backing up, restoring, and recovering ......................................................................................................... 153

Backing up information and creating recovery media ...................................................................................... 153

Using Windows tools ....................................................................................................................... 153

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ... 153

Restoring and recovery ..................................................................................................................................... 154

Restoring, resetting, and refreshing using Windows tools ............................................................ 154

Recovering using HP Recovery media ............................................................................................. 154

Changing the computer boot order ................................................................................................ 154

ix

10 Using HP PC Hardware Diagnostics ............................................................................................................ 155

Using HP PC Hardware Diagnostics Windows (select products only) ............................................................... 155

Downloading HP PC Hardware Diagnostics Windows ..................................................................... 155

Downloading the latest HP PC Hardware Diagnostics Windows version ..................... 156

Downloading HP Hardware Diagnostics Windows by product name or number

(select products only) ................................................................................................... 156

Installing HP PC Hardware Diagnostics Windows ........................................................................... 156

Using HP PC Hardware Diagnostics UEFI ........................................................................................................... 156

Starting HP PC Hardware Diagnostics UEFI .................................................................................... 157

Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ............................................ 157

Downloading the latest HP PC Hardware Diagnostics UEFI version ............................ 157

Downloading HP PC Hardware Diagnostics UEFI by product name or number

(select products only) ................................................................................................... 157

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ........................................... 158

Downloading Remote HP PC Hardware Diagnostics UEFI ............................................................... 158

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ............... 158

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

number .......................................................................................................................... 158

Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................. 158

11 Specications .......................................................................................................................................... 161

Computer specications .................................................................................................................................... 161

39.6-cm (15.6-in) display specications .......................................................................................................... 162

Hard drive specications ................................................................................................................................... 163

12 Power cord set requirements .................................................................................................................... 165

Requirements for all countries .......................................................................................................................... 165

Requirements for specic countries and regions ............................................................................................. 166

13 Statement of memory volatility ................................................................................................................ 169

Nonvolatile memory usage ............................................................................................................................... 171

Questions and answers ..................................................................................................................................... 173

Using HP Sure Start (select models only) .......................................................................................................... 174

14 Recycling ................................................................................................................................................ 175

Index ........................................................................................................................................................... 177

x

1 Product description

Table 1-1 Product components and their descriptions

Category Description

Product name HP ZBook 15v G5 Mobile Workstation

Processor 8th generation Intel® Core™ processors

i7-8850H (2.6-GHz, turbo up to 4.3 GHz, 2400-MHz/9-MB L3 cache, six core, 45 W, Intel UHD Graphics 630

GPU)

i7-8750H (2.2-GHz, turbo up to 4.1 GHz, 2400-MHz/9-MB L3 cache, six core, 45 W, Intel UHD Graphics 630

GPU)

i5-8400H (2.5-GHz, turbo up to 4.2 GHz, 2400-MHz/8-MB L3 cache, quad core, 45 W, Intel UHD Graphics

630 GPU)

i5-8300H (2.3-GHz, turbo up to 4.0 GHz, 2400-MHz/8-MB L3 cache, quad core, 45 W, Intel UHD Graphics

630 GPU)

8th Generation Intel Xeon processor

Xeon E-2176M (2.7-GHz, turbo up to 4.4 GHz, 2666-MHz/12-MB L3 cache, six core, 45 W)

Graphics Internal graphics

Intel UHD Graphics 630

Discrete graphics

NVIDIA® Quadro P620 with 4096 MB of dedicated video memory

Supports DisplayPort 1.2 (supported through Thunderbolt 3)

Supports Nvidia GC6 and GC o

Supports hybrid (switchable) graphics

Support HD Decode, DX12, and HDMI

Supports Nvidia Optimus Technology

Supports Open GL 4.5/Open CL 1.2/Vulkan 1.0

Supports up to 4 total displays (through discrete card) (3 on UMA [through HP Elite 90W Thunderbolt 3

Dock or HP Thunderbolt Dock 230W G2])

Supports Nvidia Mosaic Technology

Panel 39.6-cm (15.6-in), white light-emitting diode (WLED), slim at

Full high-denition (FHD), anti glare (1920×1080), UWVA, 220 nits, narrow bezel, with HD camera

FHD, anti glare (1920×1080), UWVA, 220 nits, narrow bezel, with HD+ IR camera

FHD, BrightView, Touch-on Panel (TOP)(1920×1080), UWVA, 250 nits, narrow bezel, with HD camera

FHD, BrightView, Touch-on Panel (TOP)(1920×1080), UWVA, 250 nits, narrow bezel, with HD+IR camera

Ultra high-denition (UHD), anti glare (3840×2160), UWVA, 340 nits, with HD camera

UHD, anti glare (3840×2160), UWVA, 340 nits, with HD+IR camera

1

Table 1-1 Product components and their descriptions (continued)

Category Description

Memory Two non-customer-accessible/upgradable memory module slots

DDR4-2666 dual channel support

Supports up to 32 GB of non-ECC system RAM in the following congurations (Intel Core or Xeon

processors):

● 32768-MB total system memory (16384×2)

● 16384-MB total system memory (8192×2 or 16384×1)

● 8192-MB total system memory (8192×1) or (4096×2)

Supports up to 32 GB of ECC system RAM in the following congurations (Intel Xeon processors only):

● 32768-MB total system memory (16384×2)

● 16384-MB total system memory (16384×1)

● 8192-MB total system memory (8092×1)

Primary storage, 2.5 inch Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses

Single hard drive congurations (2.5-in):

2-TB, 5400 rpm

2-TB, 5400 rpm, hybrid drive (8 GB cache)

1-TB, 7200 rpm

1-TB, 5400 rpm, hybrid drive (8 GB cache)

500-GB, 7200 rpm

500-GB, 7200 rpm, hybrid (8 GB cache)

500-GB, 7200 rpm, self-encrypting drive (SED), Opal 2

2.5-inch, solid-state drive, TLC:

1 TB, SATA

256 GB, SATA

Primary storage, M.2 M.2 (NGFF), SS/DS, solid-state drive (2280)

SATA

256 GB, SATA-3, self-encrypting drive, Opal 2, TLC

PCIe (NVMe)

2 TB, TLC

1 TB, TLC

1 TB, MLC

512 GB, TLC

512 GB, MLC

512 GB, TLC, Opal 2

256 GB, TLC

2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category Description

256 GB, MLC

256 GB, TLC, Opal 2

Camera HD camera, 720p

IR/RGB FHD camera

Audio HP Bang & Olufsen Audio

HP Noise Cancellation Software

Audio codec intergraded class-D AMP

Skype for Business Certication

Intel SST Audio

Microphone (dual array)

Dual speakers

Ethernet Intel Ethernet Connection I219-LM 10/100/1000

The following support S3/S4/S5 wake on LAN/HBMA (via out of band): embedded NIC, HP Elite USB-C Desk

Dock, HP USB-C Universal Dock, HP Thunderbolt Dock 230W G2, and HP USB-C Mini Dock.

The following support S3 wake on LAN/HBMA (via Windows operating system): Elite USB-C Dock, HP

Executive Travel Hub, and HP Travel Hub.

Wireless Network WPAN Bluetooth:

Bluetooth 5.0 supported by combo card

Integrated wireless options with dual antennas (M.2/PCIe) (select models only):

Bluetooth Disabled IOPT

Support for the following WLAN formats:

● Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + Bluetooth 5.0 Combo Adapter (non-vPro,

MU-MIMO supported)

● Intel Dual Band Wireless-AC 9560 802.11 AC 2x2 WiFi + Bluetooth 5.0 Combo Adapter (vPro, MU-

MIMO supported)

External media card HP Multi-Format Digital Media Reader

Support SD/SDHC/SDXC

Ports HDMI 2.0

RJ-45 (Ethernet)

USB 3.0 Gen1 ports (2)

USB 3.0 Gen1 Type-C port (supports USB 2.0 charging)

USB Type-C Port Gen 2 with ThunderBolt3 PD out

AC Smart Pin adapter plug

Headphone/line out and microphone/line in combo jack

Docking HP Thunderbolt Dock 230W G2

3

Table 1-1 Product components and their descriptions (continued)

Category Description

HP ZBook Dock with Thunderbolt 3 (150W)

HP ZBook Dock with Thunderbolt 3 (200W)

HP Elite USB-C Desk Dock

HP USB-C Universal Dock

HP USB-C Mini Dock

Keyboard/pointing

devices

Keyboard

Backlit, spill resistant, standard notebook keyboard

TouchPad

Gestures enabled by default

Taps enabled as default

Power AC adapters (Smart, PFC, 4.5 mm)

150 W (models with discrete graphics)

120 W (models with UMA graphics)

Power cord

1 meter, C5, 3-wire power cord

Battery

4-cell, 70-Whr, 4550 mAh, polymer battery, 1,000 cycle

3-cell, 52.5-Whr, 4550 mAh, polymer battery, 1,000 cycle

HP Fast Charge Technology

Security TPM 2.0 (Inneon; soldered down)

Kensington NanoSaver Security Lock support

Fingerprint reader

Preboot authentication (password)

Operating system Operating system version:

Windows 10, RS3

Preinstalled:

Windows 10 Home 64 Plus

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 High-End Chinese Market CPPP

Windows 10 Pro 64

Windows 10 Pro 64 Workstation Plus

FreeDOS 2.0

Restore media:

4 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category Description

Windows 10 Workstation Edition USB

Windows 10 USB

Windows 10 Pro 64 USB

Certied:

Microsoft WHQL

Web-only support:

Windows 10 Enterprise 64

Windows 10 Enterprise 64 LTSB 1607

Serviceability End-user replaceable parts

AC adapter

5

6 Chapter 1 Product description

2 Getting to know your computer

Right side

Table 2-1 Right-side components and their descriptions

Component Description

(1) Audio-out (headphone)/Audio-in

(microphone) combo jack

Connects optional powered stereo speakers, headphones, earbuds, a headset,

or a television audio cable. Also connects an optional headset microphone.

This jack does not support optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before

putting on headphones, earbuds, or a headset. For additional safety

information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP

Documentation.

NOTE: When a device is connected to the jack, the computer speakers are

disabled.

(2) RJ-45 (network) jack/status lights Connects a network cable.

● White: The network is connected.

● Amber: Activity is occurring on the network.

(3) HDMI port Connects an optional video or audio device, such as a high-denition

television, any compatible digital or audio component, or a high-speed High-

Denition Multimedia Interface (HDMI) device.

(4) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or

smartwatch, and provides high-speed data transfer.

(5) USB Type-C power connector and

Thunderbolt™ port with HP Sleep

and Charge

Connects an AC adapter that has a USB Type-C connector, supplying power to

the computer and, if needed, charging the computer battery.

– and –

Connects and charges most USB devices that have a Type-C connector, such as

a cell phone, camera, activity tracker, or smartwatch, and provides high-speed

data transfer.

– and –

Connects a display device that has a USB Type-C connector, providing

DisplayPort output.

Right side 7

Table 2-1 Right-side components and their descriptions (continued)

Component Description

NOTE: Your computer may also support a Thunderbolt docking station.

NOTE: Cables and/or adapters (purchased separately) may be required.

(6) Power connector Connects an AC adapter.

(7) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-saving state. The

computer shuts o power to the display and other unneeded

components.

● O: The computer is o or in Hibernation. Hibernation is a power-saving

state that uses the least amount of power.

Left side

Table 2-2 Left-side components and their descriptions

Component Description

(1) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or

smartwatch, and provide high-speed data transfer.

(2) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it may not

prevent the computer from being mishandled or stolen.

(3) Drive light ● Blinking white: The hard drive is being accessed.

● Amber: HP 3D DriveGuard has temporarily parked the hard drive.

(4) Memory card reader Reads optional memory cards that enable you to store, manage, share, or

access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the

card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory card reader.

8 Chapter 2 Getting to know your computer

Display

Table 2-3 Display components and their descriptions

Component Description

(1) Internal WLAN antennas (internal)* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Internal microphones Record sound.

(3) Camera lights (select products only) On: One or more cameras are in use.

(4) Cameras (select products only) Allow you to video chat, record video, and record still images. Some

cameras also allow a facial recognition logon to Windows, instead of

a password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or

region.

To access this guide:

1. Type support in the taskbar search bar, and then select the HP Support Assistant app.

– or –

Click the question mark icon in the taskbar.

2. Select My PC, select the Specications tab, and then select User Guides.

Display 9

Keyboard area

TouchPad

Table 2-4 TouchPad components and their descriptions

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

10 Chapter 2 Getting to know your computer

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