Gateway ALR 9000 Maintaining And Troubleshooting

Maintaining

and

Troubleshooting

the Gateway ALR

9000 Server

Part # 8503433 A MAN SYS US 9000 TECH REF R2 7/98

In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the minimum

requirements established by the Federal EPA in its guidelines for recycled paper products.

Maints.boo Page i Friday, July 10, 1998 1:47 PM

ii Maintaining and Troubleshooting the Gateway ALR 9000 Server

Notices

610 Gateway Drive

N. Sioux City, SD 57049 USA

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or

transmitted by any means or in any form, without prior consent in writing from Gateway 2000.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are

made periodically. These changes are incorporated in newer publication editions. Gateway 2000 may improve

and/or change products described in this publication at any time. Due to continuing system improvements,

Gateway 2000 is not responsible for inaccurate information which may appear in this manual. For the latest

product updates, consult the Gateway 2000 web site at www.gateway.com. In no event will Gateway 2000 be

liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or

omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway 2000 reserves the right to make improvements in this

manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

AnyKey, black-and-white spot design, ColorBook, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse,

Gateway 2000, HandBook, Liberty, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the

business” slogan are registered trademarks and “All the big trends start in South Dakota” slogan, GATEWAY,

and Gateway Solo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo, and Pentium are registered

trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are

trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are

used for identification purposes only, and may be the trademarks or registered trademarks of their respective

companies.

9401 Jeronimo

Irvine, CA 92618 USA

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or

transmitted by any means or in any form, without prior consent in writing from ALR.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are

made periodically. These changes are incorporated in newer publication editions. ALR may improve and/or

change products described in this publication at any time. Due to continuing system improvements, ALR is not

responsible for inaccurate information which may appear in this manual. For the latest product updates, consult

the ALR web site at

www.alr.com

. In no event will ALR be liable for direct, indirect, special, exemplary,

incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the

possibility of such damages.

In the interest of continued product development, ALR reserves the right to make improvements in this manual

and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned herein are

used for identification purposes only, and may be the trademarks or registered trademarks of their respective

companies.

Maints.boo Page ii Friday, July 10, 1998 1:47 PM

'SRXIRXW

Regulatory Compliance Statements...................................................... vi

Computer Virus Notice....................................................................... viii

4VIJEGI      \M

About This Guide................................................................................. xii

Conventions Used in this Guide ......................................................... xiii

'LETXIV 7]WXIQ %GGIWW   

About This Guide.................................................................................... 2

ESD Precautions...................................................................................... 2

Opening the System ................................................................................ 3

Closing the System.................................................................................. 4

'LETXIV 'SQTS RIRXW    

Central Processing Unit(s) ...................................................................... 6

Installing a CPU ............................................................................... 8

Changing Jumper Settings............................................................. 11

System Memory .................................................................................... 12

Memory Subsystem Architecture.................................................. 12

RAM Expansion Chart................................................................... 13

Installing Memory.......................................................................... 14

Adapter Card.......................................................................................... 16

Storage Bays.......................................................................................... 18

Installing a Device in the Internal Bay .......................................... 18

Installing a Device in the External Bay......................................... 19

Power Supplies...................................................................................... 23

Installing a Power Supply Module ................................................ 23

'LETXIV &-37 7IXYT     

About BIOS Setup................................................................................. 26

Using BIOS Setup................................................................................. 27

Main Menu ............................................................................................ 28

Advanced Menu .................................................................................... 33

Security Menu ....................................................................................... 36

Exit Menu .............................................................................................. 38

Maints.boo Page iii Friday, July 10, 1998 1:47 PM

'LETXIV  8VSYFP IWLSSX MRK      

Handy Checklists.................................................................................. 42

Looking Things Over..................................................................... 42

Verifying Your Configuration....................................................... 42

Common Problems............................................................................... 43

Drive Problems.............................................................................. 44

Monitor Problems.......................................................................... 44

Printer Problems ............................................................................ 46

Installation Problems..................................................................... 47

%TTIRH M\%7TIGMJM GEXMSRW   

System Specifications........................................................................... 50

Dimensions .................................................................................... 50

Environment................................................................................... 50

-RHI\           

Maints.boo Page iv Friday, July 10, 1998 1:47 PM

v

Important Safety Instructions

Observe the following guidelines when performing any work on your system:

1.

Follow all instructions marked on this product and in the documentation.

2.

Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a

damp cloth for cleaning.

3.

Do not use this product near water. Do not spill liquid on or into the product.

4.

Do not place this product on an unstable surface.

5.

Openings in the system cabinet are provided for ventilation. Do not block or cover these openings.

Do not place this product near or upon a radiator or heat register.

6.

Use only the power source indicated on the power supply. If you are not certain about your power

source, consult your reseller or the local power company.

7.

This product is equipped with a 3-wire grounding plug (a plug with a grounding pin). This plug will

only fit into a grounded power outlet. THis is a safety feature. If you are unable to insert the plug into

the outlet, contact your electrician to replace the outlet.

8.

Do not walk on the power cord or allow anything to rest on it.

9.

If you use an extension cord with this system, make sure the total ampere ratings on the products

plugged into the extension cord do not exceed the extension cord ampere rating. Also, the total

ampere requirements for all products plugged into the wall outlet must not exceed 15 amperes.

10.

Never insert objects of any kind into the system ventilation slots.

11.

Do not attempt to service the system yourself except as explained elsewhere in the manual. Adjust

only those controls covered in the instructions. Opening or removing covers marked “Do Not

Remove” may expose you to dangerous voltages or other risks. Refer all servicing of those

compartments to qualified service personnel.

12.

Under any of the following conditions, unplug the system from the wall outlet and refer servicing to

qualified personnel:

a. The power cord or plug is damaged.

b. Liquid has been spilled into the system.

c. The system does not operate properly when the operating instructions are followed.

d. The system was dropped, or the cabinet is damaged.

e. The product exhibits a distinct change in performance.

Important!

The system power cord serves as the main disconnect for the computer. The wall outlet

must be easily accessible by the operator.

Wichtig!

Der Netzstecker dient zur Hauptunterbrechun

g

des Computers. Die Wandsteckdose muB

fur den Techniker

g

ut zu

g

an

g

lich sein.

Maints.boo Page v Friday, July 10, 1998 1:47 PM

vi Maintaining and Troubleshooting the Gateway ALR 9000 Server

Regulatory Compliance Statements

This device has been tested and found to comply with the limits for a Class A digital device,

pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable

protection against harmful interference in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio or television

reception. However, there is no guarantee that interference will not occur in a particular

installation. If this equipment does cause interference to radio and television reception,

which can be determined by turning the equipment off and on, the user is encouraged to try

to correct the interference by one or more of the following measures:

•

Reorient or relocate the receiving antenna

•

Increase the separation between the equipment and receiver

•

Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected

•

Consult the dealer or an experienced radio/TV technician for help.

Accessories: This equipment has been tested and found to comply with the limits

of a Class A digital device. The accessories associated with this equipment are as

follows:

•

Shielded video cable

•

Shielded power cord.

These accessories are required to be used in order to ensure compliance with FCC

rules.

This digital apparatus does not exceed the Class A limits for radio noise emissions

from digital apparatus as set out in the radio interference regulations of Industry

Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les

limites applicables aux appareils numériques de Classe A prescrites dans le

règlement sur le brouillage radioélectrique édicté par Industrie Canada

Attention!

Couper le courant avant l’entretien.

American Users

Caution!

The Federal

Communications

Commission warns the

users that changes or

modifications to the unit not

expressly approved by the

party responsible for

compliance could void the

user’s authority to operate

the equipment.

Canadian Users:

Maints.boo Page vi Friday, July 10, 1998 1:47 PM

vii

This Information Technology Equipment has been tested and found to comply with

the following European directives:

[i] EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/EEC as

per

- EN 50081-1:1992 according to

EN 55022:1995 Class A

EN 61000-3-2:1995 or EN 60555-2:1986

EN 61000-3-3: 1995

- EN50082-1:1992 according to

EN 61000-4-2:1995 or IEC 801-2:1984

ENV 50140:1994 or IEC 801-3:1984

EN 61000-4-4:1988 or IEC 801-4:1998

EN 60950:1988+A1, A2, A3

[ii] Low Voltage Directive (Safety) 73/23/EEC as per EN 60950: 1992

This is a Class A product based on the standard of the Voluntary Control Council

for Interference by Information Technology Equipment (VCCI). If this equipment

is used in a domestic environment, radio disturbance may arise. When such

trouble occurs, the user may be required to take corrective action.

This device has been tested and found to comply with the limits for a Class A

digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set

out by the Spectrum Management Agency.

Caution!

Disconnect power before servicing.

European Users:

Japanese Users:

Australian and New

Zealand Users:

Maints.boo Page vii Friday, July 10, 1998 1:47 PM

viii Maintaining and Troubleshooting the Gateway ALR 9000 Server

Computer Virus Notice

What is a virus?

A virus is a program written with malicious intent for the sole purpose of creating

havoc in a computer system. It attaches itself to executable files or boot sectors, so

it can replicate and spread. Some viruses may only cause your system to beep or

display messages or images on the screen. Other viruses are highly destructive and

corrupt or erase the contents of your files or disks. To be safe, never assume any

virus is harmless.

What types of viruses are known?

Viruses are identified by how they infect computer systems.

•

Program Viruses infect executable program files such as.COM, .EXE,

.OVL, .DRV, .SYS, and .BIN.

•

Boot Viruses attach themselves to a Boot Record, Master Boot, FAT, and

Partition Table.

•

Multipartite Viruses are both program and boot infectors.

How does a virus spread and contaminate?

There are many ways a virus can spread and infect your system. However, a virus

is inactive until the infected program is executed, or a boot record is read.

Thereafter, the virus loads itself into system memory and begins to copy and spread

itself. Diskettes used in a contaminated system can get infected and in turn, transfer

the virus when used in another system. A virus can also spread via programs

downloaded from bulletin boards or the internet. Remember that viruses cannot

appear all by themselves. They have to be written then spread through direct

contact with executable programs or boot sectors.

What can users do to protect their systems?

Awareness is the key. Users need to learn about the existence of viruses, how they

perpetuate, and what to do to protect their systems by reducing the likelihood of

virus contamination. The following may help:

•

Obtain an anti-virus program and make it a habit to scan the system

regularly. These programs may be purchased from a local software store

or obtained via shareware on the internet or on-line service providers

such as CompuServe, Prodigy, AOL, DeltaNet, etc.

•

Make backup copies of all files and write-protect the disks.

Maints.boo Page viii Friday, July 10, 1998 1:47 PM

ix

•

Obtain all software from reputable sources and always scan new software

for any viruses prior to installing files.

If you suspect your system has been infected, you must find and remove the viruses

immediately using an anti-virus program. Next, reboot your system as follows:

shut the system down, then power it off for at least fifteen seconds before powering

it back on. This is the only way to ensure the virus does not remain in your system

RAM.

What do we do to prevent virus contamination?

We stand by the integrity of our products. Our staff takes every precaution to

ensure our files are free from viruses. These precautions include:

•

Using McAfee VirusScan, a leading anti-virus software that detects and

removes over 95% of known viruses and provides comprehensive

protection including local and network drives, CD-ROMs, floppies, boot

sectors, and partition tables. VirusScan also provides advanced protection

against unknown viruses. We continuously update and use the most

current version of McAfee VirusScan on all of our products.

•

All master diskettes are write-protected and scanned at least twice prior to

manufacturing release.

•

Sample production diskettes are periodically scanned as an additional

quality check.

•

All incoming products such as systems to repair, vendor diskettes, hard

drives, and trade-show units are scanned for viruses.

•

All systems are given a final boot test prior to shipping.

Unfortunately, today’s technology makes the creation of newer viruses possible,

some of which can elude even the best scanners available. Hence, there is no

absolute guarantee of virus immunity on any product. If you believe you have

received an infected product from us, please contact Technical Support. Our staff

will assist you in correcting the problem immediately.

Maints.boo Page ix Friday, July 10, 1998 1:47 PM

x Maintaining and Troubleshooting the Gateway ALR 9000 Server

Maints.boo Page x Friday, July 10, 1998 1:47 PM

Preface

Contents

About This Guide ..................................................xii

Conventions Used in this Guide...........................xiii

Maints.boo Page xi Friday, July 10, 1998 1:47 PM

xii Maintaining and Troubleshooting the Gateway ALR 9000 Server

About This Guide

This document has been prepared for the technician who is knowledgeable in the

functions of internal system components and integrated circuitry. This document

provides step-by-step installation instructions along with detailed illustrations to

help maintain the physical environments (hardware components and peripherals)

of the computer. Below is a brief description of the sections to follow:

Chapter 1: System Access provides instructions on opening and closing the

system.

Chapter 2: Components covers information on maintaining (replacing/upgrading)

the components in the system. This section includes information regarding

available options for the system and installation instructions.

Chapter 3: BIOS Setup explains the system BIOS and provides instructions on

how to navigate through the menus and customize parameter settings.

Chapter 4: Troubleshooting provides reference material on troubleshooting your

system.

Please take the time to read through the manual before using your computer. In the

unlikely event you encounter a problem, refer to the handy troubleshooting section

located towards the end of this guide.

Maints.boo Page xii Friday, July 10, 1998 1:47 PM

Preface xiii

Conventions Used in this Guide

Throughout this booklet, you will see the following conventions:

T

ECHNICAL

R

EFERENCE

C

ONVENTIONS

C

ONVENTION

D

ESCRIPTION

<

Enter

> A key name corresponds to a key on the

keyboard.

<Ctrl>

+

<Alt>

+

<Del>

A plus sign indicates that the keys on

either side of it must be pressed simulta-

neously.

Setup

Commands to be entered as well as mes-

sages that appear on your monitor are

printed in "ARIAL" font.

Technical Reference

Names of publications and files are itali-

cized.

Sidebars

(note example shown on the right)

Sidebars denote critical information such

as warnings, information, and important

notes.

Note:

This is an example of an

important note that may

appear in the manual.

Maints.boo Page xiii Friday, July 10, 1998 1:47 PM

xiv Maintaining and Troubleshooting the Gateway ALR 9000 Server

Maints.boo Page xiv Friday, July 10, 1998 1:47 PM

Chapter 1:

System Access

Contents

About This Guide.................................................... 2

ESD Precautions...................................................... 2

Opening the System................................................. 3

Closing the System.................................................. 4

Maints.boo Page 1 Friday, July 10, 1998 1:47 PM

2 Maintaining and Troubleshooting the Gateway ALR 9000 Server

About This Guide

This document has been prepared for the technician who is knowledgeable in the

functions of internal system components and integrated circuitry. This document

provides step-by-step installation instructions along with detailed illustrations to

help maintain the physical environments (hardware components and peripherals)

of the computer.

ESD Precautions

Electro Static Discharge (ESD) can damage or destroy your system and

components.

•

processor(s)

•

system, video, and cache, memory units

•

disk drives

•

adapter cards

•

other integrated circuits

Always observe the following precautions before you install a system component.

1.

Always unplug the AC Power Cable from the AC Power Receptacle before

you open the system.

2.

DO NOT remove a component from its protective packaging until you are

ready to install it.

3.

Wear a wrist grounding strap

and connect it to the system metal frame before

handling any components.

If you do not have a wrist grounding strap, maintain contact with the system metal

frame throughout any procedure requiring ESD protection. The ideal arrangement

is to work on a metal table top which has been grounded to earth (with both the

wrist grounding strap and the system metal frame connected to the table top). Be

especially careful when the relative humidity (RH) is low (<60%).

Maints.boo Page 2 Friday, July 10, 1998 1:47 PM

System Access 3

Opening the System

1.

Disconnect both power cords. Remove any locks you installed on the chassis

keylocks.

2.

Remove the screws located on the rear of the system. Save the screws.

3.

Slide the side panel back enough for the edge to clear the keylock loop, then

pull the panel off the chassis.

4.

If necessary, repeat steps 2 and 3 to remove the panel from the other side of

the computer.

Figure 1: Opening the System

Maints.boo Page 3 Friday, July 10, 1998 1:47 PM

4 Maintaining and Troubleshooting the Gateway ALR 9000 Server

Closing the System

Before closing the system, verify that all connectors and boards are properly

installed and firmly seated.

1.

Align the side cover with the ledges on the chassis.

2.

Slide the cover toward the front of the unit.

3.

Secure the cover with the screws you removed when opening the system.

Re-install the lock on the keylock (if applicable).

4.

Connect both power cords.

Figure 2: Closing the System

Maints.boo Page 4 Friday, July 10, 1998 1:47 PM

Chapter 2:

Components

Contents

Central Processing Unit(s) ...................................... 6

Installing a CPU................................................ 8

Changing Jumper Settings............................. 11

System Memory .................................................... 12

Memory Subsystem Architecture.................. 12

RAM Expansion Chart................................... 13

Installing Memory.......................................... 14

Adapter Card.......................................................... 16

Storage Bays.......................................................... 18

Installing a Device in the Internal Bay...........18

Installing a Device in the External Bay.........19

Power Supplies...................................................... 23

Installing a Power Supply Module ................ 23

Maints.boo Page 5 Friday, July 10, 1998 1:47 PM

6 Maintaining and Troubleshooting the Gateway ALR 9000 Server

Central Processing Unit(s)

The system comes standard with one Pentium Pro and a VRM installed on a CPU

card A which in turn is installed in CPU card slot A. In CPU card slot B, a

terminator card is installed in place of an optional CPU card B.

MP specification dictates that the system will boot with the CPU that has the

highest ID. In this system configuration, the highest ID is assigned to the sixth

processor.

For optimum performance, install your CPU upgrades in a specific order. That is,

the first CPU must be installed in CPU socket C, the second in socket B, and the

third in socket A.

In the same manner, the corresponding VRMs must also be installed in their

respective sockets. Refer to Figure Chapter 2:- on page 7 for the installation order

of the CPUs.

Subsequently, CPU card slot A must be occupied with a full CPU card (all 3 CPUs

and VRMs installed) before the system can recognize any CPUs on CPU card B.

WARNING!

Make sure you are properly grounded before handling the cards, or

static electricity may destroy both card and system board

components.

Note:

If you are unsure of the

location of the CPU card slots,

refer to your User’s Guide for

the illustration of the system

board.

Maints.boo Page 6 Friday, July 10, 1998 1:47 PM

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