Gateway ALR 7200 Maintaining And Troubleshooting

Maintaining and

Troubleshooting

the Gateway

ALR 7200 Server

Part # 8503436 A MAN SYS US 7200 TECH REF R1 7/98

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3436.book Page i Friday, August 7, 1998 10:23 AM

ii Maintaining and Troubleshooting the Gateway ALR 7200 Server

Notices

610 Gateway Drive

N. Sioux City, SD 57049 USA

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced

or transmitted by any means or in any form, without prior consent in writing from Gateway 2000.

The information in this manual has been carefully checked and is believed to be accurate. However,

changes are made periodically. These changes are incorporated in newer publication editions.

Gateway 2000 may improve and/or change products described in this publication at any time. Due to

continuing system improvements, Gateway 2000 is not responsible for inaccurate information which

may appear in this manual. For the latest product updates, consult the Gateway 2000 web site at

www.gateway.com. In no event will Gateway 2000 be liable for direct, indirect, special, exemplary,

incidental, or consequential damages resulting from any defect or omission in this manual, even if

advised of the possibility of such damages.

In the interest of continued product development, Gateway 2000 reserves the right to make

improvements in this manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

AnyKey, black-and-white spot design, ColorBook, CrystalScan, Destination, EZ Pad, EZ Point, Field

Mouse, Gateway 2000, HandBook, Liberty, TelePath, Vivitron, stylized “G” design, and “You’ve got a

friend in the business” slogan are registered trademarks and “All the big trends start in South Dakota”

slogan, GATEWAY, and Gateway Solo are trademarks of Gateway 2000, Inc. Intel, Intel Inside logo,

and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS,

MS-DOS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other

product names mentioned herein are used for identification purposes only, and may be the trademarks

or registered trademarks of their respective companies.

9401 Jeronimo

Irvine, CA 92618 USA

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced

or transmitted by any means or in any form, without prior consent in writing from ALR.

The information in this manual has been carefully checked and is believed to be accurate. However,

changes are made periodically. These changes are incorporated in newer publication editions. ALR

may improve and/or change products described in this publication at any time. Due to continuing

system improvements, ALR is not responsible for inaccurate information which may appear in this

manual. For the latest product updates, consult the ALR web site at

www.alr.com

. In no event will ALR

be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from

any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, ALR reserves the right to make improvements in this

manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

ALR is a registered trademark of Advanced Logic Research, Inc. All other product names mentioned

herein are used for identification purposes only, and may be the trademarks or registered trademarks

of their respective companies.

3436.book Page ii Friday, August 7, 1998 10:23 AM

iii

Contents

Preface ....................................................................................vii

About This Guide................................................................................ viii

Conventions Used in This Guide........................................................... ix

Chapter 1: System Access ...................................................... 1

Static Electricity Precautions.................................................................. 2

Opening the System ................................................................................ 3

Removing the Top Cover................................................................. 3

Removing the Side Covers .............................................................. 4

Removing the Bezel......................................................................... 4

Closing the System.................................................................................. 6

Reinstalling the Bezel....................................................................... 6

Reinstalling the Side Covers............................................................ 6

Reinstalling the Top Cover.............................................................. 7

Chapter 2: Components .......................................................... 9

System Board Components................................................................... 10

Chassis Fans ................................................................................... 11

Power Connectors.......................................................................... 11

Drive Controllers and Connectors................................................. 12

Front Panel Connectors.................................................................. 13

Server Management Connectors ................................................... 14

System Jumpers.............................................................................. 15

Battery............................................................................................. 15

Expansion Slots.............................................................................. 16

I/O Connectors ............................................................................... 16

Processor Subsystem...................................................................... 17

Memory .......................................................................................... 18

Chapter 3: Installing Components ......................................... 19

Replacing the Processor........................................................................ 20

Installing a Second Processor ............................................................... 23

Setting the Jumpers................................................................................ 25

Processor Speed Jumper ................................................................ 25

Clear CMOS Jumper...................................................................... 26

Installing Memory and Hardware......................................................... 27

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iv Maintaining and Troubleshooting the Gateway ALR 7200 Server

Installing Memory ......................................................................... 27

Adding and Replacing Drives....................................................... 31

Adding an Expansion Card............................................................ 38

Replacing the Battery .................................................................... 40

Installing Software and Drivers............................................................ 42

Installing the USB Driver.............................................................. 42

Chapter 4: BIOS Setup ..........................................................43

About the BIOS Setup Utility............................................................... 44

Using the BIOS Setup Utility............................................................... 45

Main Menu Screen......................................................................... 46

Advanced Menu Screen................................................................. 50

Security Menu Screen.................................................................... 59

Power Menu Screen....................................................................... 61

Boot Menu Screen......................................................................... 62

Exit Menu Screen........................................................................... 64

Updating the BIOS................................................................................ 65

Chapter 5: Troubleshooting ...................................................67

Introduction........................................................................................... 68

Important Safety Instructions............................................................... 69

Computer Virus Notice......................................................................... 70

Viruses............................................................................................ 70

Types of Viruses............................................................................ 70

Virus Contamination...................................................................... 70

Protecting Your System................................................................. 71

Virus Prevention............................................................................ 71

Troubleshooting Checklist ................................................................... 73

Verifying Your Configuration....................................................... 73

Troubleshooting Guidelines.......................................................... 73

CD-ROM Problems.............................................................................. 74

Hard Disk Problems.............................................................................. 76

Memory/Processor Problems............................................................... 77

Modem Problems.................................................................................. 78

Peripheral/Adapter Problems ............................................................... 79

Printer Problems.................................................................................... 81

System Problems................................................................................... 82

Video Problems..................................................................................... 84

Error Messages...................................................................................... 87

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v

Appendix A: Reference Data ................................................ 91

Specifications......................................................................................... 92

Memory Map......................................................................................... 93

I/O Map.................................................................................................. 94

IRQ Usage ............................................................................................. 95

DMA Usage........................................................................................... 96

Appendix B: Regulatory Compliance Statements ................ 97

FCC Notice............................................................................................ 98

Industry Canada Notice......................................................................... 99

CE Notice............................................................................................... 99

VCCI Notice........................................................................................ 100

Australia/New Zealand Notice ........................................................... 100

Index .................................................................................... 101

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vi Maintaining and Troubleshooting the Gateway ALR 7200 Server

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Preface

Contents

About This Guide .................................................viii

Conventions Used in This Guide........................... ix

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viii Maintaining and Troubleshooting the Gateway ALR 7200 Server

About This Guide

This document provides step-by-step installation instructions along with

detailed illustrations to help maintain the hardware components and

peripherals of the computer.

Chapter 1:

System Access

provides instructions on opening and closing the

case.

Chapter 2:

Components

covers information on maintaining, replacing, and

upgrading the components in the system. This section includes information

about options for the system and installation instructions.

Chapter 3:

Installing Components

describes the procedures for installing or

replacing the hardware components.

Chapter 4:

BIOS Setup

briefly explains the system BIOS and provides

instructions on how to update the BIOS.

Chapter 5:

Troubleshooting

provides reference material on troubleshooting

your system.

3436.book Page viii Friday, August 7, 1998 10:23 AM

Conventions Used in This Guide ix

Conventions Used in This Guide

Throughout this document, you will see the following conventions:

Convention Description

ENTER

Key names, which correspond to

keys on the keyboard, are printed in

small capitals.

CTRL

+

ALT

+

DEL

A plus sign indicates that the keys

must be pressed simultaneously.

Setup

Commands to be entered, options to

select, and messages that appear on

your monitor are printed in bold.

User’s Guide

Names of publications and files are

printed in italic.

Sidebars Sidebars give critical information

such as warnings and important

notes.

Note:

This is an example of an

important note that may

appear in the manual.

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x Maintaining and Troubleshooting the Gateway ALR 7200 Server

3436.book Page x Friday, August 7, 1998 10:23 AM

Chapter 1:

System

Access

Contents

Static Electricity Precautions.................................. 2

Opening the System................................................. 3

Removing the Top Cover................................. 3

Removing the Side Covers............................... 4

Removing the Bezel......................................... 4

Closing the System.................................................. 6

Reinstalling the Bezel....................................... 6

Reinstalling the Side Covers............................ 6

Reinstalling the Top Cover.............................. 7

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2 Maintaining and Troubleshooting the Gateway ALR 7200 Server

Static Electricity Precautions

Caution! Prevent Static-Electricity Damage

Static Electricity Preventions

1.

WEAR A GROUNDING WRIST STRAP (available at most electronic stores).

2.

Turn off the system power.

3.

Touch the back of the power supply fan, located on the back of the case.

4.

UNPLUG ALL CORDS FROM WALL OUTLET.

5.

Remove the system case cover.

Static Electricity Precautions

♦

Avoid static-causing surfaces such as plastic and styrofoam in your work area.

♦

Remove the parts from their antistatic bags only when you are ready to use them. Do not lay

parts on the outside of antistatic bags since only the inside provides antistatic protection.

♦

Always hold cards by their edges and their metal mounting bracket. Avoid touching

components on the cards and the edge connectors that connect to expansion slots.

♦

Never slide cards or other parts over any surface.

3436.book Page 2 Friday, August 7, 1998 10:23 AM

Opening the System 3

Opening the System

Depending on your purpose, you may need to remove only one or all of the

system covers. Follow the instructions specific to the cover you wish to

remove as indicated in each section.

Removing the Top Cover

1.

Remove the three screws located on the rear of the system.

2.

Slide the top cover back, then pull the cover up.

3.

Set the cover aside.

Figure 1: Removing the Top and Side Covers

Caution!

Power the system OFF and

disconnect both power

cords before proceeding.

Installing any component

while the power is ON may

cause permanent damage

to the system.

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4 Maintaining and Troubleshooting the Gateway ALR 7200 Server

Removing the Side Covers

1.

Unlock the chassis keylock.

2.

Remove the two screws located on the rear of the system, left side. See

Figure 1 on the previous page.

3.

Slide the side cover back, then pull the cover off.

4.

Set the cover aside.

5.

Repeat steps 2–4 for the right side cover.

Removing the Bezel

1.

Disconnect the power cord. Unlock the bezel keylock.

2.

Remove top cover as described in “Removing the Top Cover” on

page 3.

3.

Remove side covers as described in “Removing the Side Covers” on

page 4.

3436.book Page 4 Friday, August 7, 1998 10:23 AM

Opening the System 5

4.

From the inside of the chassis, remove the two screws securing the

bezel to the chassis.

Figure 2: Removing the Bezel

5.

Holding onto the bottom handle, firmly pull bezel away from chassis.

6.

Set the bezel aside.

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6 Maintaining and Troubleshooting the Gateway ALR 7200 Server

Closing the System

Before closing the system, verify that all connectors and boards are

properly installed and firmly seated.

Reinstalling the Bezel

1.

Position the bezel to the front of the chassis so that the bezel pegs are

aligned with the mount holes on the front of the chassis.

2.

Secure the bezel with the screws you removed when removing the

bezel.

Reinstalling the Side Covers

1.

Align the side cover with the ledges on the chassis.

2.

Slide the cover toward the front of the unit (see Figure 3).

Figure 3: Reinstalling the Top and Side Covers

Note:

You must reinstall the bezel

before reinstalling the side

and top covers.

3436.book Page 6 Friday, August 7, 1998 10:23 AM

Closing the System 7

3.

Secure the cover with the screws you removed when opening the

system.

4.

Repeat for the other side cover.

Reinstalling the Top Cover

1.

Align the top cover with the ledges on the chassis.

2.

Slide the cover toward the front of the unit.

3.

Secure the cover with the screws you removed earlier.

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8 Maintaining and Troubleshooting the Gateway ALR 7200 Server

3436.book Page 8 Friday, August 7, 1998 10:23 AM

Chapter 2:

Components

Contents

System Board Components................................... 10

Chassis Fans.................................................... 11

Power Connectors .......................................... 11

Drive Controllers and Connectors................. 12

Front Panel Connectors.................................. 13

Server Management Connectors....................14

System Jumpers.............................................. 15

Battery............................................................. 15

Expansion Slots.............................................. 16

I/O Connectors................................................ 16

Processor Subsystem...................................... 17

Memory........................................................... 18

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10 Maintaining and Troubleshooting the Gateway ALR 7200 Server

System Board Components

The system board functions as the main interface between the processor,

memory, and peripherals. See the table below for the key to Figure 4.

Figure 4: System Board

A Chassis Fan Connector B Power Connectors

C Soft Power Connector D Chassis Fan Connector

E Secondary IDE Connector F Primary IDE Connector

G Floppy Connector H Reset Connector

I Front Panel Cable Connector J External Hard Drive Connector

K Hard Drive Activity LED Connector L Server Management Connector

M User NMI Connector N EDC Reset Connector

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