Dell Inspiron 17 5765 User manual

Inspiron 17 5000

Service Manual

Computer Model: Inspiron 17–5765

Regulatory Model: P32E

Regulatory Type: P32E002/P32E003

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make

better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or

loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage,

personal injury, or death.

trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be

trademarks of their respective owners.

2017–02

Rev. A02

Contents

Before working inside your computer........................... 10

Before you begin .....................................................................................10

Safety instructions...................................................................................10

Recommended tools................................................................................. 11

Screw list................................................................................................. 12

After working inside your computer.............................. 14

Removing the optical drive........................................... 15

Procedure................................................................................................ 15

Replacing the optical drive........................................... 19

Procedure................................................................................................ 19

Removing the base cover.............................................20

Prerequisites........................................................................................... 20

Procedure................................................................................................ 21

Replacing the base cover............................................. 23

Procedure................................................................................................24

Post-requisites........................................................................................ 25

Removing the battery.................................................. 26

Prerequisites............................................................................................26

Procedure............................................................................................... 26

3

Replacing the battery...................................................28

Procedure................................................................................................28

Post-requisites........................................................................................ 28

Removing the hard drive.............................................. 29

Prerequisites........................................................................................... 29

Procedure............................................................................................... 29

Replacing the hard drive.............................................. 32

Procedure................................................................................................32

Post-requisites........................................................................................ 32

Removing the memory modules................................... 33

Prerequisites............................................................................................33

Procedure................................................................................................33

Replacing the memory modules................................... 35

Procedure............................................................................................... 35

Post-requisites.........................................................................................37

Removing the wireless card......................................... 38

Prerequisites............................................................................................38

Procedure............................................................................................... 38

Replacing the wireless card..........................................40

Procedure............................................................................................... 40

Post-requisites........................................................................................ 42

Removing the coin-cell battery.................................... 43

Prerequisites............................................................................................43

Procedure................................................................................................43

4

Replacing the coin-cell battery.................................... 45

Procedure............................................................................................... 45

Post-requisites........................................................................................ 45

Removing the touch pad.............................................. 46

Prerequisites........................................................................................... 46

Procedure............................................................................................... 46

Replacing the touch pad.............................................. 49

Procedure............................................................................................... 49

Post-requisites........................................................................................ 50

Removing the speakers................................................ 51

Prerequisites............................................................................................ 51

Procedure................................................................................................ 51

Replacing the speakers................................................ 53

Procedure............................................................................................... 53

Post-requisites........................................................................................ 53

Removing the I/O board.............................................. 54

Prerequisites........................................................................................... 54

Procedure............................................................................................... 54

Replacing the I/O board...............................................56

Procedure............................................................................................... 56

Post-requisites........................................................................................ 56

Removing the status-light board.................................. 57

Prerequisites............................................................................................57

Procedure................................................................................................57

5

Replacing the status-light board.................................. 60

Procedure............................................................................................... 60

Post-requisites........................................................................................ 60

Removing the optical-drive interposer..........................61

Prerequisites............................................................................................ 61

Procedure................................................................................................ 61

Replacing the optical-drive interposer......................... 63

Procedure............................................................................................... 63

Post-requisites........................................................................................ 63

Removing the display assembly....................................64

Prerequisites........................................................................................... 64

Procedure............................................................................................... 64

Replacing the display assembly.................................... 67

Procedure................................................................................................67

Post-requisites........................................................................................ 67

Removing the system-board assembly.........................69

Prerequisites........................................................................................... 69

Procedure................................................................................................70

Replacing the system-board assembly......................... 75

Procedure................................................................................................75

Post-requisites........................................................................................ 76

Removing the heat-sink assembly................................ 77

Prerequisites............................................................................................77

Procedure................................................................................................77

6

Replacing the heat-sink assembly................................ 79

Procedure................................................................................................79

Post-requisites........................................................................................ 79

Removing the power-button board.............................. 80

Prerequisites........................................................................................... 80

Procedure............................................................................................... 80

Replacing the power-button board...............................82

Procedure................................................................................................82

Post-requisites........................................................................................ 82

Removing the power-adapter port............................... 83

Prerequisites............................................................................................83

Procedure............................................................................................... 83

Replacing the power-adapter port............................... 85

Procedure............................................................................................... 85

Post-requisites........................................................................................ 85

Removing the palm rest and keyboard assembly.......... 86

Prerequisites........................................................................................... 86

Procedure................................................................................................87

Replacing the palm rest and keyboard assembly.......... 88

Procedure............................................................................................... 88

Post-requisites........................................................................................ 88

Removing the display bezel..........................................90

Prerequisites........................................................................................... 90

Procedure............................................................................................... 90

7

Replacing the display bezel.......................................... 92

Procedure............................................................................................... 92

Post-requisites........................................................................................ 92

Removing the display panel..........................................93

Prerequisites............................................................................................93

Procedure............................................................................................... 93

Replacing the display panel..........................................96

Procedure............................................................................................... 96

Post-requisites........................................................................................ 96

Removing the display hinges........................................ 97

Prerequisites............................................................................................97

Procedure................................................................................................97

Replacing the display hinges........................................ 99

Procedure............................................................................................... 99

Post-requisites........................................................................................ 99

Removing the camera.................................................100

Prerequisites..........................................................................................100

Procedure..............................................................................................100

Replacing the camera................................................. 102

Procedure..............................................................................................102

Post-requisites.......................................................................................102

Removing the display cable........................................ 103

Prerequisites.......................................................................................... 103

Procedure..............................................................................................103

8

Replacing the display cable........................................ 106

Procedure..............................................................................................106

Post-requisites.......................................................................................106

Removing the display back-cover and antenna

assembly.....................................................................107

Prerequisites.......................................................................................... 107

Procedure..............................................................................................108

Replacing the display back-cover and antenna

assembly.................................................................... 109

Procedure..............................................................................................109

Post-requisites.......................................................................................109

Flashing the BIOS....................................................... 110

Diagnostics.................................................................. 111

Getting help and contacting Dell................................. 113

Self-help resources.................................................................................113

Contacting Dell....................................................................................... 114

9

GUID-5D3B1051-9384-409A-8D5B-9B53BD496DE8

Before working inside your

computer

NOTE: The images in this document may dier from your computer

depending on the conguration you ordered.

GUID-F23987E4-5E0B-4DFD-9FC4-6B0036E6352B

Before you begin

1 Save and close all open les and exit all open applications.

2 Shut down your computer.

The shut-down instruction varies depending on the operating system installed on

your computer.

– Windows 10: Click Start → Power → Shut down.

– Windows 8.1: On the Start screen, Click the power icon → Shut down.

– Windows 7: Click Start → Shut down.

NOTE: If you are using a dierent operating system, see the

documentation of your operating system for shut-down instructions.

3 Disconnect your computer and all attached devices from their electrical outlets.

4 Disconnect all attached network devices and peripherals, such as keyboard,

mouse, and monitor, from your computer.

5 Remove any media card and optical disc from your computer, if applicable.

6 Close the display and turn the computer over.

GUID-71128823-CE64-4E17-9439-DEE95AF668C4

Safety instructions

Use the following safety guidelines to protect your computer from potential damage

and ensure your personal safety.

10

WARNING: Before working inside your computer, read the safety

information that shipped with your computer. For more safety best

practices, see the Regulatory Compliance home page at www.dell.com/

regulatory_compliance.

WARNING: Disconnect all power sources before opening the computer

cover or panels. After you nish working inside the computer, replace all

covers, panels, and screws before connecting to the electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work surface is

at and clean.

CAUTION: To avoid damaging the components and cards, handle them by

their edges, and avoid touching pins and contacts.

CAUTION: You should only perform troubleshooting and repairs as

authorized or directed by the Dell technical assistance team. Damage due to

servicing that is not authorized by Dell is not covered by your warranty. See

the safety instructions that shipped with the product or at www.dell.com/

regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground yourself

by touching an unpainted metal surface, such as the metal at the back of

the computer. While you work, periodically touch an unpainted metal surface

to dissipate static electricity, which could harm internal components.

CAUTION: When you disconnect a cable, pull on its connector or on its pull

tab, not on the cable itself. Some cables have connectors with locking tabs

or thumb-screws that you must disengage before disconnecting the cable.

When disconnecting cables, keep them evenly aligned to avoid bending any

connector pins. When connecting cables, ensure that the ports and

connectors are correctly oriented and aligned.

CAUTION: Press and eject any installed card from the media-card reader.

GUID-DEA55279-6FE6-4A1F-A152-21F8A5572B33

Recommended tools

The procedures in this document may require the following tools:

• Phillips screwdriver

11

• Plastic scribe

GUID-56E96BD4-9613-4F8C-9C0C-95862EF6812C

Screw list

Component Secured to Screw type Quantity Screw image

Base cover Palm rest and

keyboard

assembly

M2x2 Big Head 3

Base cover Palm rest and

keyboard

assembly

M2x4 2

Base cover Palm rest and

keyboard

assembly

M2.5x8 13

Battery Palm rest and

keyboard

assembly

M2x3 4

Fan Palm rest and

keyboard

assembly

M2.5x5 1

Hard drive Hard-drive

bracket

M3x3 4

Hard-drive

bracket

Palm rest and

keyboard

assembly

M2.5x5 3

Hinge brackets Display back-

cover and

antenna

assembly

M2.5x4 8

Hinge brackets Palm rest and key

board assembly

M2.5x5 4

Hinge (LCD

side)

Display back-

cover and

M2x3 2

12

Component Secured to Screw type Quantity Screw image

antenna

assembly

I/O board Palm rest and

keyboard

assembly

M2.5x5 1

Optical-drive

bracket

Optical drive M2x3 2

Optical-drive

interposer

Palm rest and

keyboard

assembly

M2x2 Big Head 2

Panel Display back-

cover and

antenna

assembly

M2x3 4

Power-adapter

port

Palm rest and

keyboard

assembly

M2x3 1

Power-button

board

Palm rest and

keyboard

assembly

M2x3 1

System board

assembly

Palm rest and

keyboard

assembly

M2x3 3

Touch pad Palm rest and

keyboard

assembly

M2x2 4

Touch-pad

bracket

Palm rest and

keyboard

assembly

M2x2 3

Wireless-card

bracket

System board

assembly

M2x3 1

13

GUID-06588814-2678-4667-9FF9-C009F4BCE185

After working inside your

computer

CAUTION: Leaving stray or loose screws inside your computer may severely

damage your computer.

1 Replace all screws and ensure that no stray screws remain inside your computer.

2 Connect any external devices, peripherals, or cables you removed before working

on your computer.

3 Replace any media cards, discs, or any other parts that you removed before

working on your computer.

4 Connect your computer and all attached devices to their electrical outlets.

5 Turn on your computer.

14

GUID-5F25DB7E-BE9A-49D8-A32A-AAD2A7EDBB9E

Removing the optical drive

WARNING: Before working inside your computer, read the safety

information that shipped with your computer and follow the steps in Before

working inside your computer. After working inside your computer, follow

the instructions in After working inside your computer. For more safety best

practices, see the Regulatory Compliance home page at

www.dell.com/

regulatory_compliance.

GUID-9D581FA4-D27B-42B7-B341-41AB2C167770

Procedure

1 Remove the screw that secures the optical-drive assembly to the palm rest and

keyboard assembly.

2 Using a plastic scribe, push the optical drive through the slot to release the

optical-drive assembly out of the optical-drive bay.

15

3 Slide the optical-drive assembly out of the optical-drive bay.

1 optical-drive assembly 2 palm rest and keyboard

assembly

3 M2x4 screw 4 plastic scribe

4 Remove the screws that secure the optical-drive bracket to the optical drive.

16

5 Remove the optical-drive bracket.

1 optical drive 2 M2x3 screws (2)

3 optical-drive bracket

17

6 Pull the optical-drive bezel carefully to remove it from the optical drive.

1 optical-drive bezel 2 optical drive

3 tabs (3)

18

GUID-01750DAC-3408-4912-B936-7DAA79351AA9

Replacing the optical drive

WARNING: Before working inside your computer, read the safety

information that shipped with your computer and follow the steps in Before

working inside your computer. After working inside your computer, follow

the instructions in After working inside your computer. For more safety best

practices, see the Regulatory Compliance home page at

www.dell.com/

regulatory_compliance.

GUID-660CB31B-8BAA-44A4-87A2-34E60AB7F15E

Procedure

1 Align the tabs on the optical-drive bezel with the slots on the optical drive and

snap the optical-drive bezel into place.

2 Align the screw holes on the optical-drive bracket with the screw holes on the

optical drive.

3 Replace the screws that secure the optical-drive bracket to the optical drive.

4 Slide the optical-drive assembly into the optical-drive bay.

5 Align the screw hole on the optical-drive bracket with the screw hole on the base

cover.

6 Replace the screw that secures the optical-drive assembly to the base cover.

19

GUID-98068FC2-1C1C-46DE-B3FA-DF9D488E9BA1

Removing the base cover

WARNING: Before working inside your computer, read the safety

information that shipped with your computer and follow the steps in Before

working inside your computer. After working inside your computer, follow

the instructions in After working inside your computer. For more safety best

practices, see the Regulatory Compliance home page at

www.dell.com/

regulatory_compliance.

GUID-78FC01A1-BD58-4F30-A99E-205E877A242D

Prerequisites

Remove the optical drive.

20

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