Poly Manageability Instrumentation User guide

Poly
Brand
Poly
Model
Manageability Instrumentation
Type
User guide
Polycom, Inc. 1
SOLUTION GUIDE
Polycom
®
RealPresence
®
Manageability Instrumentation
Version 1.0.0 | March 2014 | 3725-67755-001/A
Polycom® RealPresence® Manageability Instrumentation Solution Guide
Polycom, Inc. 2
Copyright ©2014, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into
another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
Trademarks
Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or
service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other
countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or
transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express
written permission of Polycom.
End User License Agreement
By installing, copying, or otherwise using this product, you acknowledge that you have read, understand and agree to
be bound by the terms and conditions of the End User License Agreement for this product.
Patent Information
The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
Open Source Software Used in this Product
This product may contain open source software. You may receive the open source software from Polycom up to
three (3) years after the distribution date of the applicable product or software at a charge not greater than the
cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open
source software code used in this product, contact Polycom by email at [email protected]
.
Disclaimer
While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom
makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any
typographical or other errors or omissions in the content of this document.
Limitation of Liability
Polycom and/or its respective suppliers make no representations about the suitability of the information contained in
this document for any purpose. Information is provided “as is” without warranty of any kind and is subject to change
without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its
respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever
(including without limitation, damages for loss of business profits, business interruption, or loss of business
information), even if Polycom has been advised of the possibility of such damages.
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We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and
comments to [email protected].
Visit the Polycom Support Center for End User License Agreements, software downloads, product documents,
product licenses, troubleshooting tips, service requests, and more.
Polycom, Inc. 3
Contents
About This Guide ...................................................................................................... 4
Conventions Used in this Guide .................................................................................... 4
Information Elements ..................................................................................................... 4
Typographic Conventions .............................................................................................. 5
Get Started with Polycom
®
RealPresence
®
Manageability Instrumentation ........ 6
Get Help and Support Resources .................................................................................. 8
About Polycom Unified SNMP Data Model and MIB Structure ............................. 9
What Is SNMP? ............................................................................................................... 9
The Unified SNMP Data Model and MIB Structure ........................................................ 9
About Polycom Unified Syslog .............................................................................. 11
What Is Syslog? .............................................................................................................11
How Polycom Unified Syslog Works ............................................................................11
Syslog Message Documentation ................................................................................................... 11
Get Help ................................................................................................................... 12
Frequently Asked Questions ........................................................................................12
Polycom and Partner Resources ..................................................................................12
The Polycom Community ..............................................................................................13
Polycom, Inc. 4
About This Guide
This solution guide uses a number of conventions that help you to understand information and perform
tasks.
Conventions Used in this Guide
This guide contains terms, graphical elements, and a few typographic conventions. Familiarizing yourself
with these terms, elements, and conventions will help you successfully perform tasks.
Information Elements
This guide may include any of the following icons to alert you to important information.
Icons Used in this Guide
Name
Icon
Description
Note
The Note icon highlights information of interest or important information needed
to be successful in accomplishing a procedure or to understand a concept.
Administrator Tip
The Administrator Tip icon highlights techniques, shortcuts, or productivity
related tips.
Caution
The Caution icon highlights information you need to know to avoid a hazard that
could potentially impact device performance, application functionality, or
successful feature configuration.
Warning
The Warning icon highlights an action you must perform (or avoid) to prevent
issues that may cause you to lose information or your configuration setup,
and/or affect phone or network performance.
Web Info
The Web Info icon highlights supplementary information available online such
as documents or downloads on support.polycom.com or other locations.
Timesaver
The Timesaver icon highlights a faster or alternative method for accomplishing
a method or operation.
Power Tip
The Power Tip icon highlights faster, alternative procedures for advanced
administrators already familiar with the techniques being discussed.
Troubleshooting
The Troubleshooting icon highlights information that may help you solve a
relevant problem or to refer you to other relevant troubleshooting resources.
Settings
The Settings icon highlights settings you may need to choose for a specific
behavior, to enable a specific feature, or to access customization options.
Polycom® RealPresence® Manageability Instrumentation Solution Guide
Polycom, Inc. 5
Typographic Conventions
A few typographic conventions, listed next, are used in this guide to distinguish types of in-text
information.
Typographic Conventions
Convention
Description
Bold
Highlights interface items such as menus, menu selections, window and dialog
names, soft keys, file names, and directory names when they are involved in a
procedure or user action. Also used to highlight text to be entered or typed. .
Italics
Used to emphasize text, to show example values or inputs (in this form:
<example>), and to show titles of reference documents available from the Polycom
Support Web site and other reference sites.
Blue Text
Used for cross references to other sections within this document and for hyperlinks
to external sites and documents.
Courier
Used for code fragments and parameter names.
Polycom, Inc. 6
Get Started with Polycom
®
RealPresence
®
Manageability
Instrumentation
The Polycom
®
RealPresence
®
Manageability Instrumentation solution simplifies management of Polycom
RealPresence video collaboration services.
Prior to the introduction of RealPresence Manageability Instrumentation, Simple Network Management
Protocol (SNMP) Management Information Base (MIB) and Syslog formats varied across Polycom
endpoint and infrastructure products. Using RealPresence Manageability Instrumentation, you can now
collect, store, and export data in a consistent format across all Polycom endpoints and hardware, and
software infrastructure systems. Polycom video and collaboration environments and infrastructure that
include the Manageability Instrumentation solution capabilities are easier to monitor, operate, and secure.
Specifically, RealPresence Manageability Instrumentation equips your Polycom devices with two
embedded capabilities that enhance your ability to monitor them:
The Polycom Unified (SNMP) Management Information Base (MIB) provides a consistent, unified
data model and common format for all MIBs across Polycom products. The new MIB enables you
to translate data you collect with SNMP into a standardized format so you can remotely monitor
devices on a network.
● The Polycom Unified System logging (Syslog) transport format provides a system log message
format compliant with RFC 5424 that enables you to log device events locally and remotely in a
standardized way. Monitoring system logs is especially useful for troubleshooting and security
purposes.
RealPresence Manageability Instrumentation supports the following Polycom endpoint products:
● Polycom
®
RealPresence
®
Group Series For information, see the Polycom
®
RealPresence
®
Group Series v4.1.1 Administrator's Guide
RealPresence Manageability Instrumentation supports the following Polycom infrastructure products:
● Polycom
®
RealPresence
®
Collaboration Server For information, see the Polycom
®
RealPresence
®
Collaboration Server v8.3 Administrator's Guide
● Polycom
®
RealPresence
®
Access Director For information, see the Polycom
®
RealPresence
®
Access Director v3.1 Administrator's Guide
● Polycom
®
RealPresence
®
Resource Manager For information, see the Polycom
®
RealPresence
®
Resource Manager v8.1.0 Operations Guide
Polycom® RealPresence® Manageability Instrumentation Solution Guide
Polycom, Inc. 7
The table Manageability Instrumentation Feature Matrix shows which versions of Polycom products
began support for SNMP and Syslog.
Manageability Instrumentation Feature Matrix
Product
SNMP
Syslog
RealPresence Group Series
4.1.3
4.1.3
RealPresence Collaboration Server
8.3
None
RealPresence Access Director
2.1.0
2.1.0
RealPresence Resource Manager
v8.1
v8.1
Polycom® RealPresence® Manageability Instrumentation Solution Guide
Polycom, Inc. 8
The figure Manageability Instrumentation v1.0 reference architecture illustrates the Manageability
Instrumentation solution, showing the flow of SNMP and Syslog events between RealPresence
components. Note that to use centralized SNMP event monitoring and Syslog data collection, you need to
deploy your own SNMP monitoring software and a Syslog event collector. RealPresence components
generate log data and send the data to a remote or centralized Syslog collector. RealPresence
components also generate SNMP traps and send these to your configured SNMP listener.
Manageability Instrumentation v1.0 reference architecture
Get Help and Support Resources
This guide includes a Get Help section where you can find links to Polycom product and support sites and
partner sites. You can also find information about The Polycom Community, which provides access to
discussion forums you can join to discuss hardware, software, and solution topics with colleagues. To
register with the Polycom Community, you must first create a Polycom online account.
The Polycom Community includes access to Polycom support personnel, as well as user-generated
hardware, software, and solutions topics. You can view top blog posts and participate in threads on a
number of recent topics.
Polycom, Inc. 9
About Polycom Unified SNMP Data
Model and MIB Structure
The RealPresence Manageability Instrumentation solution simplifies the monitoring process with an
enhanced SNMP monitoring MIB structure, a collection of definitions that define the properties of a
managed device. This section briefly describes key components of a typical SNMP scenario, lists the
Polycom Unified SNMP and MIB structure, and provides notes on SNMP traps used with the
Manageability Instrumentation solution.
In addition to existing SNMP MIBs, Polycom offers a new unified SNMP data model for individual product
MIBs. Note that because existing MIB modules are product-specific, administrators must provision an
SNMP client for each product.
This solution supports SNMP versions:
● v2
● v3
This section defines SNMP and explains how the Polycom unified SNMP data model generates a
consistent MIB structure across multiple Polycom products.
What Is SNMP?
SNMP is a communication protocol that enables a network management system (NMS) to monitor
resources across a network. Note that Polycom does not use SNMP to write values or to manage or
control devices. Your Polycom system sends SNMP notifications to indicate certain conditions depending
on the product you are using.
SNMP communication takes place between the management system, and SNMP agents—software that
runs on the systems that the management system monitors. The SNMP agents collect local system
information and make this information available to the management system.
A typical SNMP scenario includes the following key components:
Managed device The device that the NMS is monitoring. Management data travels from the
managed device to the NMS.
Agent Software that runs on the managed device. An agent collects, stores, and transfers
management data via SNMP to the NMS, and transfers the data as variables in a format defined by
the MIB.
NMS Software running on an administrative computer that you can use to monitor, manage, and
control, devices, and that stores device information as variables.
The Unified SNMP Data Model and MIB Structure
Prior to the introduction of RealPresence Manageability Instrumentation, SNMP MIBs varied across
Polycom endpoint and infrastructure products. Polycom has developed a new unified SNMP data model
Polycom® RealPresence® Manageability Instrumentation Solution Guide
Polycom, Inc. 10
that generates a consistent MIB structure across multiple Polycom products. Note that all Polycom legacy
MIBs are still available.
Manageability Instrumentation introduces the following new MIBs:
● POLYCOM-BASE-MIB.MIB An identity module you import that is used by individual MIBs.
● POLYCOM-ENDPOINT.MIB Used with RealPresence Group Series systems.
● POLYCOM-MCU.MIB Used with RealPresence Collaboration Server.
● POLYCOM-ACCESS-MANAGEMENT.MIB Used with RealPresence Access Director solution.
● POLYCOM-RESOURCE-SCHEDULE-MANAGEMENT.MIB Used with Polycom RealPresence
Resource Manager systems.
Note: MIBs Are Available from Your Product
The new unified MIBs are available from individual products. For a list of available products and
to link to a product guide, see Get Started with Polycom
®
RealPresence
®
Manageability
Instrumentation.
The table SNMP Traps lists notes on SNMP traps used with the Manageability Instrumentation solution.
SNMP Traps
Product
SNMP Traps
RealPresence Group Series
RealPresence Group Series system does not support
Integrated Services Digital Network (ISDN) and does
not include ISDN traps.
RealPresence Collaboration Server
No traps
Polycom, Inc. 11
About Polycom Unified Syslog
The Polycom Unified Syslog is compliant with RFC 5424: The Syslog Protocol. This section briefly
describes Syslog, the Polycom products that comply with RFC 5424, and a list of APP-NAME values.
What Is Syslog?
System logs—or Syslog—are messages that help you understand events on a device. Defined by the
Internet Engineering Task Force (IETF), Syslog is a common baseline that system administrators use to
generate, collect, and display log entries from networking devices. Using Syslog information, you can
capture highly detailed information about the status of one or more devices and sort and parse the
information to view atypical behavior through changes in operational or performance patterns that can
indicate problems. Storing Syslog data can also support your company’s compliance regulations,
enabling you to trace events affecting network reliability and to protect data, especially when you need to
demonstrate information control to auditors.
How Polycom Unified Syslog Works
Prior to the introduction of RealPresence Manageability Instrumentation, Syslog formats varied across
Polycom endpoint and infrastructure products. In addition, Polycom products varied in their support for
remote logging.
The Polycom Unified Syslog is a new common Syslog format for use with the following Polycom products:
● RealPresence Group Series systems
● RealPresence Resource Manager systems
● RealPresence Access Director solution
Syslog Message Documentation
The Polycom Unified Syslog instrumentation complies with RFC 5424. For details about Syslog
messages for your Polycom product, the table Product Syslog APP-NAME Values lists APP-NAME
values for applicable Polycom products.
Product Syslog APP-NAME Values
Product
APP-NAME Value
RealPresence Group Series
GroupSeries
RealPresence Collaboration Server
na
RealPresence Access Director
RPAD
RealPresence Resource Manager
RPRM
Polycom, Inc. 12
Get Help
This section provides a list of frequently asked questions, and links to Polycom, partner, and third-party
documents and web sites. In particular, you’ll find links to the Polycom Community, a number of
discussion forums you can use to share ideas with your colleagues.
Frequently Asked Questions
These frequently asked questions (FAQs) may help answer your questions about the solution.
Q: Which SNMP versions does Polycom support?
A: Polycom supports SNMP versions v2c and v3.
Polycom and Partner Resources
For more information about installing, configuring, and administering Polycom products, refer to
Documents and Downloads at Polycom Support.
To find Polycom partner solutions, see Polycom Global Strategic Partner Solutions.
For help with Polycom endpoint products, see Telepresence and Video on Polycom Support.
For help with Polycom infrastructure products UC Infrastructure Support on Polycom Support.
Polycom® RealPresence® Manageability Instrumentation Solution Guide
Polycom, Inc. 13
The Polycom Community
The Polycom Community gives you access to the latest developer and support information. Participate in
discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom
Community, create a Polycom online account. When logged in, you can access Polycom support
personnel and participate in developer and support forums to find the latest information on hardware,
software, and partner solutions topics.
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Poly Manageability Instrumentation User guide

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Poly
Model
Manageability Instrumentation
Type
User guide
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