Poly RealPresence Access Director Administrator Guide

Type
Administrator Guide
[Type the document title]
Polycom Document Title 1
2.1.0 | March 2013 | 3725-78703-001A
Polycom
®
RealPresence
®
Access Director™ System
Administrator’s Guide
© 2012-2013 Polycom, Inc. All rights reserved.
Polycom, Inc.
6001 America Center Drive
San Jose CA 95002
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,
reproducing includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to
the software contained within its products. The software is protected by United States copyright laws and
international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g.,
a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.
ii
Trademark Information
POLYCOM® and the names and marks associated with Polycom's products are trademarks and/or service
marks of Polycom, Inc., and are registered and/or common law marks in the United States and various other
countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
Polycom, Inc. iii
About This Guide
The Polycom
®
RealPresence
®
Access Director
Administrator’s Guide is for
administrators who need to configure, monitor, maintain, and troubleshoot
the Polycom RealPresence Access Director system.
Related Documentation
Please read all available documentation before you install or operate the
system. Documents are available at support.polycom.com.
Polycom RealPresence Access Director Release Notes
Polycom RealPresence Access Director Getting Started Guide
Polycom RealPresence Access Director Deployment Guide
Required Skills
System administration of the RealPresence Access Director system requires
planning and knowledge of Polycom video conferencing and video
conferencing administration.
Polycom assumes the readers of this guide have a basic understanding of
firewalls, SIP and H.323 signaling, media traversal, and networking concepts.
Polycom RealPresence Access Director System Administrator’s Guide
iv Polycom, Inc.
Polycom, Inc. v
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Required Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
1 System Administration Overview . . . . . . . . . . . . . . . . . . . . . . . 1
Logging into the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Logging out of the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Working with Administrator Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Changing Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Setting the Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using the Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Working with Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Using Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2 Configuration Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3 System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Setting the System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Configuring Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Network Settings Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Configuring Network Settings for One Interface . . . . . . . . . . . . . . . . . 18
Using More than One Network Interface . . . . . . . . . . . . . . . . . . . . . . . . 19
Configuring Network Settings for One or More Network Interfaces . 20
Configuring Static Route Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Working with Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
How Certificates are Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Accepted Forms of Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Certificate Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Viewing Installed Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Viewing Certificate Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Adding a Certificate Authority’s Public Certificate . . . . . . . . . . . . . . . 28
Creating a Certificate Signing Request . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Reviewing a Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Adding a Signed Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Replacing a Signed Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Deleting Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Contents
Polycom RealPresence Access Director System Administrator’s Guide
vi Polycom, Inc.
Provisioning the RealPresence Access Director System . . . . . . . . . . . . . . . 34
Connecting to the Polycom Management System . . . . . . . . . . . . . . . . . 35
Disconnecting from the Polycom Management System . . . . . . . . . . . . 36
Connecting to Microsoft Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Mapping Roles to Active Directory Groups . . . . . . . . . . . . . . . . . . . . . . 37
Working with Access Proxy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Provisioning Access Proxy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Manually Configuring Access Proxy Settings . . . . . . . . . . . . . . . . . . . . 39
Configuring SIP and H.323 Signaling Settings . . . . . . . . . . . . . . . . . . . . . . . 43
Editing SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Editing H.323 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Configuring Media Traversal Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Configuring Federation Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Working with SNMP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using SNMP Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Configuring SNMP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Configuring Notification Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Configuring Notification Agents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Downloading MIBs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
4 User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Adding a Local User Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Searching for a Local User Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Editing Local User Account Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Deleting a Local User Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
5 System Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Managing Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Activating a License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Upgrading the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Viewing Software Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Uploading an Upgrade Package File . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Installing an Uploaded Package File . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Upgrading in a Single Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Rolling Back to the Previous Software Version . . . . . . . . . . . . . . . . . . . 70
Shutting Down and Restarting the System . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Backing Up and Restoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Contents
Polycom, Inc. vii
6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Setting Custom Security for Network Access . . . . . . . . . . . . . . . . . . . . . . . . 75
Using Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Working with System Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Viewing the Disposition for SIP and H.323 Calls . . . . . . . . . . . . . . . . . 78
SIP Dispositions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
H.323 Dispositions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Downloading Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Deleting Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Rolling Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Configuring Log Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Running Dump Packet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Running Ping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Running Traceroute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Using Polycom Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Troubleshooting Specific Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Remote Client Sign In Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Licensed Call Number is 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
SIP Registration Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
SIP Call Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
H.323 Call Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
VMR Call Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
No Audio, Video, or Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Failed to Connect to RealPresence Resource Manager . . . . . . . . . . . . . 99
7 MIB Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Polycom RealPresence Access Director System Administrator’s Guide
viii Polycom, Inc.
Polycom, Inc. 1
1
System Administration Overview
The Polycom
®
RealPresence
®
Access Director
system enables secure
communication of high-quality video and audio between divisions or
enterprises, remote users, and guest users. As a session border controller, the
RealPresence Access Director system provides secure firewall traversal for all
of the required connections.
As a system administrator of the RealPresence Access Director system, your
role is to manage, monitor, and troubleshoot the day-to-day use of the system.
The following topics describe the initial steps for using the system:
Logging into the System
Logging out of the System
Working with Administrator Accounts
Changing Your Password
Setting the Time Zone
Using the Dashboard
Working with Menus
Using Online Help
Logging into the System
To log into the RealPresence Access Director system, you need:
Microsoft
®
Internet Explorer
®
8 or 9.
Java
1.6 or newer.
Adobe® Flash® 9.0.124 or newer.
Polycom RealPresence Access Director System Administrator’s Guide
2 Polycom, Inc.
To log into the RealPresence Access Director system
1 Open a browser window and in the Address field enter the RealPresence
Access Director system IP address:
https://192.168.1.254:8443
2 When the Log In screen appears, enter the following:
User ID: admin
Password: admin
Logging out of the System
To log out of the system
>> Click in the top-right corner of the page.
Working with Administrator Accounts
One administrator account is created during the initial installation and
configuration of the RealPresence Access Director system.
Polycom recommends that the system administrator create at least one new
administrator account with your personal log-in information, and add other
user accounts as needed. The administrator account created during
installation should then be deleted.
To add a new administrator account
1 Go to User > Users > Add.
2 In General Info, complete the following fields:
The user ID admin and password admin are the default log-in credentials after
the initial installation of the system.
Field Description
First name User’s first name
Last name User’s last name
Changing Your Password System Administration Overview
Polycom, Inc. 3
3 Click Associated Roles and select Administrator.
4 Click to add the role to the Selected roles list.
5 Click OK.
To delete the original administrator account
1 Go to User > Users.
2 Select the administrator account that was created during the initial
installation of the system.
3 Under Actions, click Delete.
4 In the Confirm Action dialog box, click Yes to delete the account.
For additional information on managing local user accounts, see “User
Management” on page 63 of this guide.
Changing Your Password
To change your system password
1 Go to User > Users.
2 Select your account from the list of users.
3 Under Actions, click Edit.
4 Enter your new password in the Password and Confirm Password fields.
5 Click OK.
Setting the Time Zone
After initial installation of the RealPresence Access Director system, the
default time zone is Asia/Shanghai. After you launch the system for the first
time, you must select the time zone of your geographic location.
User ID User’s login name
Password User’s system login password
Confirm Password Repeat user’s system login password
Field Description
Polycom RealPresence Access Director System Administrator’s Guide
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To set the time zone
1 Go to Admin > Time Settings > System time zone.
2 Select the time zone of your specific geographic location, for example,
America/Denver, instead of a generic GMT offset (such as GMT+7).
3 Click Update.
The Server Time (Refresh every 10 seconds) value refreshes based on the
new setting.
4 Restart the system.
Using the Dashboard
When you log into the RealPresence Access Director system, the dashboard
displays a menu bar and different panes that show system activity levels and
settings.
You can customize the dashboard to display information that you want to see.
The system saves your customization for subsequent logins.
To return to the dashboard from other functions, click .
The following default dashboard panes display after you log into the system:
Server Information. This pane displays the amount or percentage of:
CPU Utilization
Total Memory
Used Memory
Total Disk
Used Disk
Services Status. This pane shows whether the following services are
running:
Access Proxy
SIP
H323
Media Relay
Database
License Status. This pane displays the number of:
Maximum Allowed Calls
Active SIP Calls
Active H.323 Calls
Working with Menus System Administration Overview
Polycom, Inc. 5
Active SIP Bandwidth
Active H.323 Bandwidth
Peak Call Monitoring. This pane displays the percentage of peak calls for:
H323
SIP
To add panes to the dashboard
1 Click Add Panes.
2 From the menu, select the panes that you want to display.
To close a pane
>> Click .
To resize a pane
Click to maximize.
Click to restore the default size.
To set the dashboard refresh rate
1 Click the down arrow in the button.
2 Select a refresh interval.
To refresh the dashboard display
1 Click the button.
The refresh interval shown on the button varies based on the interval you
choose.
Working with Menus
When you log into the RealPresence Access Director system as an
administrator, all of the system menus display, providing access to the
functions necessary to monitor, maintain, and troubleshoot the system.
The table below lists each of the menus and their corresponding functions. The
procedures for using each of the functions are described in the appropriate
section of this Administrator’s Guide.
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6 Polycom, Inc.
Using Online Help
To find help on a topic or function
1 In the Contents tab, click a topic to display the help.
2 In the Index tab, enter a keyword for the topic you need help on and
press Enter.
3 In the Search tab, enter a word or words to search for and click Go. The
help topics containing your words display.
Select Highlight search results to highlight your search term in each
of the results.
User Configuration Maintenance
Users Access Proxy Settings License
SIP and H.323 Settings Software Upgrade
Media Traversal
Settings
Shutdown and Restart
Federation Settings Backup and Restore
Admin Diagnostics Help
Network Settings Active Call About RPAD
Time Settings System Log Files Help Contents
Certificates Dump Packet
Security Settings Ping
Log Settings Traceroute
SNMP Settings
Polycom Management
System
Microsoft Active
Directory
Polycom, Inc. 7
2
Configuration Summary
This section lists the configuration and setup tasks required to complete your
installation of the Polycom
®
RealPresence
®
Access Director™ system once the
initial installation and network configuration are complete.
See the Polycom RealPresence Access Director System Getting Started Guide
(available at support.polycom.com) for information on initial installation of
the system.
The table below shows the recommended order for completing configuration
and setup of the RealPresence Access Director system. For detailed
instructions, refer to the specific sections listed in the table and included in this
document.
To See
Set the system time zone “Setting the System Time” on page 10
Configure the network interface
settings
“Configuring Network Settings” on
page 12
Manage the system certificates “Working with Certificates” on
page 22
Provisioning the RealPresence Access
Director system
“Provisioning the RealPresence
Access Director System” on page 34
Connect to Microsoft Active Directory “Connecting to Microsoft Active
Directory” on page 36
Configure the access proxy settings “Working with Access Proxy Settings”
on page 38
Configure the SIP and H.323 signaling
settings
“Configuring SIP and H.323 Signaling
Settings” on page 43
Polycom RealPresence Access Director System Administrator’s Guide
8 Polycom, Inc.
Configure the media traversal settings “Configuring Media Traversal
Settings” on page 50
Configure the federation settings “Configuring Federation Settings” on
page 51
Configure the SNMP settings “Working with SNMP Settings” on
page 52
To See
Polycom, Inc. 9
3
System Configuration
After the Polycom
®
RealPresence
®
Access Director™ system has been
installed and configured with initial settings, you can configure additional
network and communication settings for your system.
For information on initial installation and network configuration procedures,
see the RealPresence Access Director Getting Started Guide (available at
support.polycom.com).
The following topics discuss configuration of the RealPresence Access Director
system:
Setting the System Time
Configuring Network Settings
Working with Certificates
Provisioning the RealPresence Access Director System
Connecting to Microsoft Active Directory
Working with Access Proxy Settings
Configuring SIP and H.323 Signaling Settings
Configuring Media Traversal Settings
Configuring Federation Settings
Working with SNMP Settings
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10 Polycom, Inc.
Setting the System Time
Polycom recommends that you configure at least two Network Time Protocol
(NTP) servers for maintaining system time. The NTP server addresses may be
provisioned by the Polycom
®
RealPresence
®
Resource Manager system or
manually entered, as described in this section.
The Time Settings function in the RealPresence Access Director system allows
you to edit time settings when necessary. Consider the following before
changing the time settings.
The RealPresence Access Director system displays two different time
settings:
Client date and time: In the upper right corner of the Time Settings
window, next to your user name, the system displays the date and
time of your local machine. These values change only if you revise the
date and time on your local machine.
Server time: The system displays the server time in the Server Time
(Refresh every 10 seconds) field. If you change the System time zone
or Manually set the system time, the Server Time (Refresh every 10
seconds) field displays the correct server time.
Changing the time settings requires a system restart, which terminates
active calls and logs all users out of the system.
If your system uses a CA-provided identity certificate, changing the
system time zone may invalidate the certificate. If this happens, you must
request and install a new certificate.
Changing the time settings can affect the number of days available for a
trial period license.
To edit the time settings
1 Go to Admin > Time Settings.
2 Complete the following fields as needed for your system:
Setting the System Time System Configuration
Polycom, Inc. 11
Field Description
System time zone The time zone in which your RealPresence
Access Director system is located.
Notes
After initial installation of the RealPresence
Access Director system, the default time zone
is Asia/Shanghai. You must select the time
zone of your geographic location immediately
after installation of the system.
Polycom strongly recommends that you select
the time zone of your specific geographic
location, for example, America/Denver,
instead of a generic GMT offset (such as
GMT+7).
If you choose a generic GMT offset, the time
displays with the Linux/Posix convention for
specifying the number of hours ahead of or
behind GMT. Therefore, the generic
equivalent of America/Denver (UTC-07:00) is
GMT+07, not GMT-07.
Auto adjust for
Daylight Saving Time
Automatically determined in accordance with the
system time zone. If the system time zone you
select observes Daylight Saving Time, this setting
is enabled.
Note
The administrator cannot change this setting.
Manually set system
time
Note
Polycom strongly recommends that you do not
set the time and date manually.
NTP servers The IP addresses or FQDNs of the Network Time
Protocol (NTP) servers. These server addresses
may be provisioned by the Polycom®
RealPresence® Resource Manager system or
manually entered.
See the Polycom RealPresence Access Director
Deployment Guide for additional information
about NTP servers
Note
Polycom recommends that you specify at least
two NTP servers for synchronizing system time.
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12 Polycom, Inc.
3 Click Update.
If you change the System time zone or Manually set the system time, the
Server Time (Refresh every 10 seconds) value refreshes based on the new
settings.
Configuring Network Settings
Some network settings are configured when you install the RealPresence
Access Director system for the first time. You must configure other settings
after installation. See the following topics for information and instructions on
configuring or revising network settings:
“Network Settings Overview” on page 12
“Configuring Network Settings for One Interface” on page 18
“Using More than One Network Interface” on page 19
“Configuring Network Settings for One or More Network Interfaces” on
page 20
“Configuring Static Route Settings” on page 21
During system installation, most network settings are specified for one
network interface card. After installation, you can configure the management,
signaling, external media, and internal media communication services for one,
three, or four network interfaces.
Network Settings Overview
Some of the network settings for the RealPresence Access Director system are
configured during initial installation and setup, while others can be
configured or edited when you use the user interface. The table below does the
following:
Describes all network configuration settings for the RealPresence Access
Director system. Fields marked with an asterisk (*) are mandatory.
Changing the time settings requires a system restart, which terminates active
calls and logs all users out of the system.
Changing any network settings requires a system restart, which terminates all
active calls and logs all users out of the system.
If the system uses a CA-provided identity certificate, you must update the
certificate if you change hostnames or the signaling relay address.
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Poly RealPresence Access Director Administrator Guide

Type
Administrator Guide

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