Comcast High-Speed 2go User manual

Brand
Comcast
Model
High-Speed 2go
Type
User manual
Device User Manual
4G Mobile Broadband Device
Contents
3 Welcome
6 Tips Before Starting
7 Windows
22 Mac OS X
39 Product Information
45 Customer Limited Warranty
Welcome
3
Here’s your 4G Mobile Broadband Device!
With your Mobile Broadband Device, you can access
Comcast’s High-Speed 2go™ mobile Internet service and
experience the fastest speeds across the Comcast Mobile
4G area.
If you have not yet signed up for High-Speed 2go service,
please call 1-800-COMCAST (1.800.266.2278) or go to
http://www.comcast.com/highspeed2go to establish
service before installation.
4
Package Contents
This 4G Mobile Broadband Device package contains
the following:
• 4GMobileBroadbandDevice
• DeviceUserManual
• ComcastConnectionManagerInstallationCD
• USBExtensionCable
• USBElbowConnector
• MonitorClip
Note: The USB extension cable and USB elbow connector
provide an alternative way of connecting the Mobile
Broadband Device to your laptop, and may improve
your connection.
5
Minimum Requirements
Hardware/Software Windows
®
Mac OS X
USB one active port one active port
Operating System Windows 7, Vista,
XP Service Pack 2
or later
Mac OS X v10.5,
Mac OS X v10.6
Processor 1 GHz
(Windows
7, Vista)
300 MHz (XP)
867 MHz (Intel-based)
RAM 2 GB (Windows 7)
1 GB (Vista)
256 MB (XP)
512 MB
Hard Drive Space 100 MB 100 MB
Service
4G mobile Internet service
Browser(s)
IE7(Windows7,Vista
IE5.5(XP)
Safari (most current
available version is
recommended)
Note: It is required that the browser noted above, specific
to your operating system, be installed on your laptop
for proper operation of the Comcast Connection
Manager. Other browser(s) may be used for
accessing the Internet.
High-Speed 2go service works only with 32-bit
versions of the Mac operating system.
6
• Closeanyprogramsorlesthatareopen, as
your laptop may require restart once installation of the
Comcast Connection Manager has completed.
• UninstallallotherConnectionManagers,if
applicable.This only applies if you have previously
installed any connection managers on your laptop to
support other mobile wireless devices.
• Donotinsertyourdeviceuntilyouhaveinstalled
theComcastConnectionManager.Your device will
not operate properly or connect to the network without
installing the Comcast Connection Manager first.
Tips Before Starting
Install
Follow these steps to install the Comcast Connection
Manager (CCM) on your PC laptop with a Windows
operating system
• InserttheCCMCDintoyourlaptop.
• IfyourcomputerautomaticallystartsrunningtheCD,
follow the on-screen instructions for installation and
configuration. If not:
– Browse to the CD drive in MyComputer. Double
click on the CD drive icon, then double-click on the
Setup.exe icon to begin installation. If a message
asks if you want to make changes to your computer,
click Yes.
• Asyourlaptopautomaticallystartsrunningthe
installation, follow the on-screen instructions.
Windows
7
Windows: Install
continued
• TheInstallShieldWizard box displays. Click Next to
continue the installation process.
8
Windows: Install
continued
• ReadtheServiceAgreement.Ifyouaccepttheterms,
click on IacceptthetermsintheService
Agreement. Click Next to continue the installation
process. If you do not accept the terms, you will not be
able to install the Comcast Connection Manager.
Your device will not operate properly or connect
to the network without installing the Comcast
Connection Manager.
(Sample Screen- Latest Version of the High-Speed 2go Service Agreement will display)
9
10
Windows: Install
continued
• ClickNext in the Destination Folder box to accept the
default destination installation folder (recommended). Or,
click on “Change” to browse to a different destination
folder. Then, click “Next”.
Windows: Install
continued
• ClickInstall to run the installation process.
• TheInstallingComcastConnectionManager
progress indicator displays. Do not take any action
during this process.
11
12
• ClickFinish in the InstallShield Wizard Completed box to
complete the installation. It is recommended that you
leave the following default settings checked: “Launch
ComcastConnectionManager”and“Usethisasmy
default Wi-Fi management utility.”
Windows: Install
continued
• TheComcastConnectionManagerlaunches
automatically when installation is complete.
• ProceedtotheWindows: Insert section.
Windows: Install
continued
13
• Pleasedisconnectyourlaptopfromanyother
Internet connections.
• FlipopentheUSBplugonthe4GMobileBroadband
Device,andinsertitintoaUSBportonyourlaptop.
• Windowsautomaticallydetectsthe4GMobile
Broadband Device. When finished, a message similar
to “Your device is ready to use” or “Your new hardware
is installed and ready to use” may display in your
system tray.
• Allowatleasttwominutesforthedevicerecognition
to complete.
• ProceedtotheWindows: Connect section.
Windows: Insert
14
• TheComcastConnectionManager(CCM)will
automatically begin the connection process to Comcast
Mobile 4G service.
• Within2-3minutes,theCCMwilldisplay“Connected”in
the Status column for Comcast Mobile 4G.
• Onceyouareconnected,itisrecommendedthatyou
check for software updates. Go to the main menu of the
CCMandselectTools,thenCheckforUpdates.Ifthere
are updates, the CCM will prompt you with instructions.
• IftheCCMdoesnotdisplaya“Connected”status,tryto
connect manually by clicking on the ComcastMobile
4G row. Then, click Connect.
Windows: Connect
15
Windows: Connect
continued
Note: The 4G Mobile Broadband Device you have
selected is for use with 4G Mobile Broadband
service only. Access to 3G Mobile Broadband
service requires a different device offered by
Comcast.
If you experience any issues connecting with
your device, please refer to the Windows:
Troubleshooting section in this manual.
16
1. Click on Help from the Comcast Connection Manager
main menu. Then, click on Help again.
2. The Help Contents panel displays.
Click on a book symbol (shown below) to access a Help
topic, or click the “Index” or “Search” panels to look up a
Help topic.
Windows: Troubleshooting
17
3. You can also refer to the Comcast Connection Manager
UserManual,availablewithintheComcastConnection
Manager program folder on your laptop.
4. ExploreFrequentlyAskedQuestionsat
http://customer.comcast.com/highspeed2go.
Troubleshooting Scenarios:
Mobile Broadband Device plugged in but
nothing happens.
Verify that your device is receiving power by checking
toseethattheLEDlightonyourdeviceison.Ifnot,take
the following actions to ensure a good connection for
your device:
• DisconnectyourdevicefromtheUSBport,then
reconnectittotheUSBport.
• AttachyourdevicetotheUSBportbyusingtheUSB
extension cable included with your device.
• InsertyourdeviceintoadifferentUSBportonyour
laptop.
• ToverifythattheUSBportisfunctioningproperly,try
inserting a different device (i.e., thumb or flash drive) into
yourUSBport(s).
If none of these actions are successful in powering your
4G Mobile Broadband Device, record any error messages
displayed and contact Customer Care at 1.866.206.2182.
Windows: Troubleshooting
continued
18
Windows: Troubleshooting
continued
I cannot use the Comcast Connection Manager
Installation CD to install the Comcast Connection
Manager.
If you have a netbook or some other item without a
CD drive, simply go to http://customer.comcast.com/
highspeed2go to download the Comcast Connection
Manager.
Comcast Connection Manager shortcut icon is not
displayed on the desktop.
This may indicate that installation of your Comcast
Connection Manager (CCM) was not successful.
• Toresolvethisissue,attemptonceagaintoinstallthe
CCM by inserting the CCM Installation CD that came
with your device, and repeating the CCM installation
process.
• IfyoursecondattempttoinstalltheCCMisnot
successful, record any error messages displayed and
contact Customer Care at 1.866.206.2182.
Comcast Connection Manager did not launch
after successful installation.
Launch the Comcast Connection Manager (CCM) manually
by double-clicking the CCM shortcut icon on your desktop.
From the CCM main menu, click on Tools, then Settings.
Make sure there is a checkmark in the box next to
“LaunchComcastConnectionManager”. Click OK. If
the CCM still does not launch, record any error messages
displayed and contact Customer Care at 1.866.206.2182.
19
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Comcast High-Speed 2go User manual

Brand
Comcast
Model
High-Speed 2go
Type
User manual
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