Lexmark C925DE Administrator's Manual

SafeCom Go Lexmark

Administrator’s Manual

D60711-14

June 2012

D60711-14 2

Trademarks: SafeCom, SafeCom Go, SafeCom P:Go, SafeCom ePay and the

SafeCom logo are trademarks of SafeCom a/s. Company and product names

mentioned in this manual are trademarks or registered trademarks of their

respective owners. SafeCom a/s cannot be held responsible for any technical or

typographical errors and reserves the right to make changes to products and

documentation without prior notification.

Third Party Software: This software may contain third party software which

requires notices and/or additional terms and conditions. Such required third

party software notices and/or additional terms and conditions are located in

the SafeCom Third Party Notice document.

Patent: SafeCom has received the following British patent GB 2350 713 B, US

patent US 6,952,780 B2 and Europe EUR EP1 120 701.

Feedback: If you have any feedback or ideas concerning this manual or the

SafeCom product, then please send an e-mail to feedback@safecom.eu

SafeCom a/s

Lautrupvang 12

DK-2750 Ballerup

Denmark

Phone: +45 4436 0240

E-mail: [email protected]

Web: safecom.eu

D60711-14 3

Table of contents

1 Introduction ............................................................................................5

1.1 SafeCom Go Lexmark ...................................................................... 5

1.2 Requirements ............................................................................... 5

1.3 SafeCom ID devices ........................................................................ 6

1.4 Lexmark Universal Print Driver .......................................................... 7

1.5 Available documentation ................................................................. 7

1.6 About this manual .......................................................................... 8

1.7 Document history .......................................................................... 8

2 SafeCom Go Lexmark .............................................................................. 10

2.1 Overview ................................................................................... 10

2.2 Install SafeCom Go Lexmark ........................................................... 10

2.3 Configure SafeCom Go Lexmark ....................................................... 11

2.3.1 Import the SafeCom security template ............................... 11

2.3.2 Apply access control on device functions ............................ 13

2.3.3 Show/hide icons on the control panel ................................ 14

2.3.4 Install SafeCom ID Device (card reader) ............................. 14

2.4 SafeCom Go Lexmark Web Interface ................................................. 15

2.4.1 Login to the SafeCom Go Lexmark Web Interface .................. 15

2.4.2 Configuration web page ................................................. 16

2.4.3 Information web page ................................................... 20

2.4.4 Register web page........................................................ 21

2.4.5 Log web page ............................................................. 22

2.4.6 Password web page ...................................................... 23

2.5 SafeCom Go Lexmark - How to ........................................................ 24

2.5.1 Get the SafeCom Go Lexmark software .............................. 24

2.5.2 Specify SafeCom Server ................................................. 24

2.5.3 Register device ........................................................... 25

2.5.4 Select user identification – User code or card ...................... 25

2.5.5 Login with Windows without specifying the domain ............... 26

2.5.6 Login without PIN code .................................................. 26

2.5.7 Disable Pull Print ......................................................... 26

2.5.8 Enable Copy Control ..................................................... 27

2.5.9 Enable Send to Folder ................................................... 27

2.5.10 Control user access rights .............................................. 27

2.5.11 Enable prefilled e-mail fields .......................................... 28

2.5.12 Control max length of encryption keys ............................... 28

2.5.13 Restore factory default settings ....................................... 30

2.5.14 Determine the version ................................................... 31

2.5.15 Use another server in a multiserver solution ........................ 31

2.6 SafeCom Go Lexmark update software............................................... 31

2.7 Is the SafeCom Go Lexmark software loaded? ...................................... 31

2.8 Uninstall SafeCom Go Lexmark ........................................................ 32

3 Using SafeCom Go Lexmark ....................................................................... 34

3.1 Control panel ............................................................................. 34

3.2 Login ........................................................................................ 34

3.3 Pull Print - Document list ............................................................... 37

3.4 Copy ........................................................................................ 37

3.5 Folder ...................................................................................... 38

3.6 E-mail ...................................................................................... 38

3.7 Logout ...................................................................................... 38

3.8 Register card with Windows credentials ............................................. 39

3.9 Register card with PUK code ........................................................... 39

4 Troubleshooting ..................................................................................... 40

D60711-14 4

4.1 Introduction ............................................................................... 40

4.2 SafeCom Help Desk Assistant .......................................................... 40

4.3 SafeCom Go Lexmark software issues ................................................ 40

4.4 SafeCom Go Lexmark device trace facility .......................................... 40

4.5 At the printer: Login service not available .......................................... 40

4.6 At the printer: User unknown .......................................................... 41

4.7 At the printer: Login denied ........................................................... 41

4.8 At the printer: Restricted access ...................................................... 41

4.9 At the printer: Error printing document ............................................. 41

4.10 At the printer: Question mark before the document name ...................... 41

4.11 At the printer: Login error <number> ................................................ 41

4.12 At the printer: Card reader not working ............................................. 42

4.13 Tracking information .................................................................... 42

4.14 Tracking of blank pages ................................................................. 42

5 Regulatory information ............................................................................ 43

6 Index ................................................................................................... 44

1 Introduction

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1 Introduction

1.1 SafeCom Go Lexmark

SafeCom Go Lexmark is the internal solution for Lexmark MFPs. It integrates

with the touchscreen control panel of the Lexmark MFP and offers user

authentication by code and/or card.

SafeCom Go Lexmark works together the SafeCom G3 Server software and is

designed to help companies and organizations gain control over their printing

costs and document security. The SafeCom solution can be enhanced with add-

on modules to build customer specific and scalable solutions.

1.2 Requirements

 SafeCom Go Lexmark supports Lexmark devices that support Embedded

Solutions Framework (eSF). MFPs are listed in Table 1 and printers are

listed in Table 2.

 SafeCom device license.

 MFP must be connected to the network.

 The appropriate SafeCom ID Device must be connected to the MFP’s USB

port if users are to login by card.

Table 1 SafeCom Go Lexmark supported Lexmark MFPs

1

Lexmark MFPs

SafeCom

Go

RAM

C792e, C792de, C792dte, C792dhe

031xxx

512

C925de, C950de

031xxx

512

X463de, X464de

021xxx

256*

X466de, X466dte, X466dwe

021xxx

256

X548de, X548dte

031xxx

512

X642e

012xxx

256*

X644e, X646e, X646ef, X646dte

012xxx

256

6500e

031xxx

-

X651de, X652de, X654de, X656de, X658de

021xxx

256

X734de, X736de

021xxx

512

X738de, X738dte

021xxx

512

X746de, X748de, X748dte

031xxx

512

X782e, X782e XL

012xxx

768

X792de, X792dte

031xxx

-

X850e, X852e, X854e

012xxx

256

X860e, X862e, X864e

021xxx

256

X925de

031xxx

-

X940e, X945e

012xxx

512

X950de

031xxx

-

X952de, X952dte

031xxx

-

X954de, X954dhe

031xxx

-

1

If additional solutions are installed more memory (RAM) may be required.

1 Introduction

D60711-14 6

Table 2 SafeCom P:Go Lexmark supported Lexmark printers

Lexmark printer

SafeCom

P:Go

RAM

T656dne

121xxx

256

C748e, C748de, C748dte

031xxx

512

SafeCom Go 012xxx is for Lexmark MFPs running eSF 1.2, SafeCom Go 021xxx is

for Lexmark MFPs running eSF 2.1, SafeCom Go 121xxx is for Lexmark printers

running eSF 2.1, and SafeCom Go 031xxx is for Lexmark MFPs and printers

running eSF 3.1.

1.3 SafeCom ID devices

ID Device

Connection

SafeCom AWID Reader

USB

SafeCom Barcode Reader

USB

SafeCom Casi-Rusco Reader

USB

SafeCom Cotag Reader

USB

SafeCom EM Reader

USB

SafeCom HID Reader 35 bit

USB

SafeCom HID Reader 37 bit

USB

SafeCom iCLASS Reader

USB

SafeCom Indala Reader 26 bit

USB

SafeCom Indala Reader 29 bit

USB

SafeCom IoProx Reader

USB

SafeCom Legic Reader

USB

SafeCom Magnetic Card Reader DD (Tr 1)

USB

SafeCom Magnetic Card Reader DD (Tr 2)

USB

SafeCom Magnetic Card Reader DD (Tr 3)

USB

SafeCom Mifare Reader

USB

SafeCom Nedap Reader

USB

SafeCom NexWatch

USB

Additional information about the ID devices is available in SafeCom G3

Administrator’s Manual D60603.

1 Introduction

D60711-14 7

1.4 Lexmark Universal Print Driver

To use SafeCom Pull Print, you need to install the Lexmark Universal Print

Driver for PCL5 and PostScript. Lexmark’s Universal Print Driver is available on

www.lexmark.com.

1. Download a copy of the Lexmark Universal Print Driver and unpack it.

Al Lexmark devices that should be part of your SafeCom solution, but currently

use a standard TCP/IP port, need to use the SafeCom Pull Port.

2. Change the Lexmark device’s existing TC/IP port to a

SafeCom Pull Port (see SafeCom G3 Administrator’s Manual D60603).

3. In Windows, locate the device. Select the device, and then right-click it.

Click Printer properties. Click the Ports tab, select your SafeCom Pull

Port from the list. Click Configure Port. Make sure that the server and

domain are correct and click OK.

4. Click Apply and then Close.

The SafeCom Pull Port does not allow bidirectional communication with

Lexmark printers, so you need to install any Lexmark options you want

manually.

5. Select the device and right-click. Click Printer properties.

6. Click the Configuration tab.

7. Under Configuration Options: select the appropriate options from the

list.

8. Click Apply.

9. Click OK.

Note: To safeguard document fidelity with SafeCom Pull Print, use PostScript 3

emulation and install all options.

1.5 Available documentation

SafeCom Smart Printing

 SafeCom Smart Printing Administrator’s Quick Guide D10600

How to install a SafeCom Smart Printing solution.

SafeCom G3

 SafeCom G3 Administrator’s Manual D60603

A comprehensive manual that the administrator should consult to make a

successful SafeCom solution. Includes information about SafeCom

Tracking, SafeCom Rule Based Printing, SafeCom Client Billing, and

SafeCom Pay.

SafeCom Go Lexmark

 SafeCom Go Lexmark Administrator’s Manual D60711 (this manual)

Manual on how to install, configure and use SafeCom Go Lexmark.

 SafeCom Go Lexmark User’s Guide D20711

User's Guide on how to use SafeCom Go Lexmark.

1 Introduction

D60711-14 8

1.6 About this manual

This manual applies to SafeCom G3 Server version S82 070.440*04 and SafeCom

Go Lexmark version S93 nnn.030*08.

This manual is organized as follows:

 Chapter 1 Introduction lists the supplied SafeCom documentation,

introduces system requirements, and describes how this manual is

organized.

 Chapter 2 SafeCom Go Lexmark describes the installation and the web

interface of the internal solution for Lexmark MFPs.

 Chapter 3 Using SafeCom Go Lexmark describes how to interact with the

Lexmark MFP’s control panel when SafeCom Go Lexmark is installed.

 Chapter 4 Troubleshooting contains hints for troubleshooting.

 Chapter 5 Regulatory information contains regulatory information.

1.7 Document history

Revision D60711-14

 SafeCom Go Lexmark version S93 nnn.030*08.

 SafeCom G3 Server version S82 070.440*04.

 Support for eSF 3.1 based MFPs X746de, X748de and X748dte.

 Support for eSF 3.1 based printers C748e, C748de and C748dte.

 Support for delegated print.

 Support for user access rights (2.5.10).

 Import Security setup Normal/Role based (2.3.1).

Revision D60711-13

 SafeCom Go Lexmark version S93 nnn.030*07.

 SafeCom G3 Server version S82 070.420*06.

 Support for eSF 3.1 based printers C792e, C792de, C792dte, C792dhe,

C925de, C950de.

 Updated section on Lexmark Universal Print Driver (1.4).

Revision D60711-12

 SafeCom Go Lexmark version S93 nnn.030*06 and

SafeCom G3 Server version S82 070.420*06.

 Now support for devices X548de, X548dte, X792de, X792dte, X925de,

X950de, X952de, X952dte, X954de, X954dhe, and 6500e (1.2).

 Support for SafeCom Magnetic Card Reader (1.3).

1 Introduction

D60711-14 9

Revision D60711-11

 SafeCom Go Lexmark version S93 nnn.030*01.

 Updated to reflect the SafeCom G3 Server version S82 070.410*05.

Revision D60711-10

 SafeCom Go Lexmark version S93 nnn.030*01.

 Updated to reflect the introduction of SafeCom G3 Server.

 Added section on tracking information (4.13).

Revision D60711-09

 SafeCom Go Lexmark version S93 nnn.030*01.

 Introduced Auto-sense as default Identification method (2.4.2).

 Supports SafeCom G3 Server features: Unicode and Enhanced encryption.

 Added section: Control max length of encryption keys (2.5.12).

Revision D60711-08

 SafeCom Go Lexmark version S93 nnn.010*04.

 SafeCom P:Go Lexmark support for Lexmark T656dne printer with color

touchscreen.

2 SafeCom Go Lexmark

D60711-14 10

2 SafeCom Go Lexmark

2.1 Overview

Complete SafeCom G3 Server software installation as described in SafeCom

Smart Printing Administrator’s Quick Guide D10600.

1. SafeCom Go Lexmark software installation (2.2).

Note: For devices with SafeCom Go Lexmark 012xxx software, proceed to step

4 (skip steps 2 & 3).

2. Add the SafeCom Security Template (2.3).

3. Edit access control (2.3.2).

4. Show/hide icons on the control panel (2.3.3).

5. Install optional card reader (2.3.4).

2.2 Install SafeCom Go Lexmark

1. Make sure the printer is powered on and ready.

2. Start SafeCom Administrator and login to the server.

3. Browse to Add device in the Devices menu, System overview, or in

SafeCom Assistant.

4. Enter the Printer address. Click Next.

Printer address:

5. The device sends its details to the SafeCom Administrator. Click Next.

6. On the Settings tab, select device Capabilities, including support of

Duplex and Color.

7. Click Add to register the device in the SafeCom solution.

7a. Right-click the device and click Update software…

8. Click Send to send the SafeCom Go Lexmark software file (*.fls) to the

device. You may need to download the file first (see 2.5.1).

9. Click Close when download is completed.

10. After 2-5 minutes the printer’s control panel will say Ready and after

another 2-3 minutes the printer has loaded the SafeCom Go application.

10a. Open the Configuration web page (2.4.2) and specify the SafeCom server

(2.5.2).

Alternatively install the SafeCom Go Lexmark software via a web browser:

1. Open a web browser and enter the IP address of the printer in the address

field. Use of JavaScript (Active Scripting) must be enabled.

2. Click Settings on the menu.

3. In the Other Settings list click Embedded Solutions.

2 SafeCom Go Lexmark

D60711-14 11

4. On the Solutions tab click Install.

5. Browse to the Solution Install File (*.fls).

6. Click Start Install.

7. Check SafeCom Go and click Start.

8. Open the Configuration web page (2.4.2) and specify the SafeCom server

(2.5.2).

9. Open the Register web page (2.4.4) and register the device with the

SafeCom solution.

Resend configuration

If your Lexmark device is not configured correctly, or if the device must be

reconfigured to a different server, then resend the configuration details

(Server address and Group name) to the device.

1. Browse to Devices in the SafeCom Administrator.

2. Right-click the device and click Resend configuration.

The configuration details are now sent to the device and the configuration is

successful when the message "Server is reconfigured" appears.

2.3 Configure SafeCom Go Lexmark

To configure SafeCom Go Lexmark 012xxx software, proceed to 2.3.4.

To configure all other versions of SafeCom Go Lexmark, proceed to 2.3.1.

2.3.1 Import the SafeCom security template

1. Open a web browser and enter the IP address of the printer in the address

field. Use of JavaScript (Active Scripting) must be enabled.

2. Click Settings in the menu.

3. In the Other Settings list click Import/Export.

4. In the Import/Export Security Setups menu select Import Security

Setups File.

2 SafeCom Go Lexmark

D60711-14 12

5. In the Import Security Setups File dialog browse to one of the security

template files provided. Click Submit.

Importing the SafeComGoRoleBased.ucf file enables users’ access to

functions according to the user access rights setup on the server.

Importing the SafeComGo.ucf file enables users’ access to all available

functions.

6. When the Import Security Setups File dialog says File Received exit the

device web page.

When the setup file is imported it will create security templates that define

security groups. These templates are matched with the groups in the SafeCom

Server User Settings. The templates are used to control users’ access to

specific printer features, see section 2.5.10 Control user access rights

Tip! You can adjust the settings to fit your needs and then export these

settings to a file that can then be applied to other devices:

1. On the device page click the Settings menu, and then select

Import/Export.

2. In the Import/Export Security Setups File section select Export Security

Setups File.

2 SafeCom Go Lexmark

D60711-14 13

2.3.2 Apply access control on device functions

When the SafeCom solution controls access to device functions you need to

apply a Security Template to each of these functions.

1. Open a web browser and enter the IP address of the printer in the address

field. Use of JavaScript (Active Scripting) must be enabled.

2. Click Settings on the menu.

3. In the Other Settings list click Security and then Security Setup.

4. Under Advanced Security Setups click Access Controls.

6. Browse to Solution 1 and select SafeCom.

The solution number must match the solution number under Pull Print

access control on the Configuration web page (2.4.2).

7. Set Use Profiles to No Security.

8. If the device is:

 a printer, proceed to step 10.

 an MFP set the Copy Function to SafeCom.

 a color device, set Color Copy Printing to SafeCom.

9. Set the E-mail Function to SafeCom.

10. Click Submit.

11. Confirm that the selections match those in Track on the

Configuration web page (2.4.2).

2 SafeCom Go Lexmark

D60711-14 14

2.3.3 Show/hide icons on the control panel

To show/hide icons for functions other than SafeCom Pull Print:

1. Open a web browser and enter the IP address of the printer in the address

field. Use of JavaScript (Active Scripting) must be enabled.

2. Click Settings on the menu.

3. In the Default Settings list, click General Settings.

4. In the General Settings list, click Home screen customization.

5. Select the functions that should be on the control panel and clear those

that should not.

6. Click Submit.

Note: The Pull Print icon is always displayed.

2.3.4 Install SafeCom ID Device (card reader)

This section is only relevant if users login by card. See 1.3 SafeCom ID devices

for a list of supported ID Devices.

Connect the SafeCom ID Device directly to the external USB. The USB port is

located at the rear of the device next to the network port.

If the SafeCom ID Device is connected before SafeCom Go Lexmark software is

installed, the display may show the message: Unsupported USB device. Please

remove. Ignore this message and proceed with SafeCom Go Lexmark software

installation.

2 SafeCom Go Lexmark

D60711-14 15

2.4 SafeCom Go Lexmark Web Interface

The SafeCom Go Lexmark web interface adheres to the structure and design of

the Lexmark Embedded Web Server.

2.4.1 Login to the SafeCom Go Lexmark Web Interface

1. Open a web browser and enter the IP address of the printer in the address

field. Use of JavaScript (Active Scripting) must be enabled.

2. Click Applications on the menu.

3. Click SafeCom Go.

4. Enter Password (default is nimda) and click Login.

2 SafeCom Go Lexmark

D60711-14 16

At the top of the Configuration web page (2.4.2), there are links to the

following components of the SafeCom solution:

 Configuration – where you specify the SafeCom server, user

identification method, driver names, and functions to track (2.4.2).

 Information – version and configuration summary (2.4.3).

 Register – where you register the device with SafeCom server (2.4.4).

 Log – to enable troubleshooting login (2.4.5).

 Password – change the password (2.4.6).

2.4.2 Configuration web page

The Configuration web page is where you configure SafeCom Go Lexmark,

including which server it should connect to and how users should be identified.

2 SafeCom Go Lexmark

D60711-14 17

In SafeCom Server you specify the SafeCom server, either manually or through

sending a broadcast. Enter the Group name, SafeCom server TCP port (default

is 7500) and the SafeCom server IP address in Add server .Or click Broadcast to

get a list of servers to select from (see 2.5.2.)

Note: After clicking Apply, it takes at least one minute before the new

SafeCom Server settings take effect. Otherwise you may get a login error at

the printer.

Device name and Device model: Are automatically filled-in.

Device location and Contact person: Important references for the SafeCom

solution, so it’s a good idea to fill these fields in. Find the name, model, and

location in the Device properties dialog in SafeCom Administrator.

Community name: By default is Public. If different than public, the community

name must match Get Community Name.

User identification: How users should login.

 Auto-sense (default): On an MFP, if a USB ID device is connected to the

device, Card or Windows is selected. On a printer, Card is selected. If

there is no USB ID device then User code is selected.

 User code

 Card

 Card or User code

 Card or Windows: Allows the user to login by either card or by entering

their Windows username, password, and domain. The SafeCom G3 server

must be a member of the domain or trusted by the domain.

Pre-fill domain: Select one of the below options.

 Blank (default): use if users belong to different domains. All users need

to enter their domain when they login with their Windows username and

password.

 Default domain: use if most users belong to the same domain. Users only

need to use their Windows username and password to login.

 Hide: use if all users belong to the same domain. Users login with their

Windows username and password only. Be sure to have specified the

Default domain, otherwise the choice will revert back to Blank when you

click Apply.

Note: The SafeCom G3 server must be a member of the domain or trusted by

the domain.

Mask user code: Select to mask entered user codes with an asterisk (*)

Login without PIN code: Select if users do NOT need to enter a 4-digit PIN

code at login. This setting applies to the printer and overrules the equivalent

user property on the SafeCom G3 server. PIN code login is possible on printers

with touchscreen or keypad.

2 SafeCom Go Lexmark

D60711-14 18

Print all at login: All user documents are printed as soon as the user logs in to

Pull Print. This setting applies to the printer. If selected this setting overrules

the equivalent user property on the SafeCom G3 server.

Show newest first: Documents listed are printed in last-in first-out order.

MFP authentication

2

: Select Copy, Folder, Fax, and E-mail for SafeCom to

control access and tracking of these MFP functions.

Track

3

: Select the functions you want the SafeCom solution to track. Make sure

the access control settings (2.3.2) match the functions you select for Track.

Note: If a copy job consists of color as well as black and white pages, all pages

are tracked as black and white.

Pull Print access control

4

: Default is Solution 1, this must match the solution

number selected on the Edit Access Controls web page (2.3.2).

Drivers: When pull printing, the SafeCom solution compares the driver name

embedded in the print job with its list of driver names. If no match is found the

document will appear with a question mark [?] in the document list (3.3). This

way the user is warned that fidelity is low and the document may print

incorrectly.

1. Click Get all to retrieve a list of driver names from the SafeCom server.

2. Click Apply.

A driver can also be added manually. Enter the driver name in Add driver and

then click Add.

To remove a driver, select its name in the list and click Remove.

Note: It is important to use a driver that sends print job names with the print

jobs in order for SafeCom to track the print job. If the print job name is empty

SafeCom is not able to track the print job.

Timeout: The amount of time a device is idle before the user is automatically

logged out. Timeout is set in seconds, with a default of 60. If the device

requires intervention (IRQ), timeout is stopped so the user is not logged out

while the issue is being resolved.

On an MFP the user is NOT automatically logged out if Timeout is greater than

that of the MFP’s Inactivity timeout specified under Copy/Send settings.

Default is 60 seconds.

Post track: Relevant only with SafeCom Tracking. Refer to SafeCom G3

Administrator’s Manual D60603

High speed print: Select to allow faster printing. Documents submitted for high

speed print via a standard TCP/IP port may be printed between any user using

Pull Print for printing or copying.

2

MFP authentication is only on SafeCom Go 012nnn software (1.2).

3

Track is only on SafeCom Go 021nnn software (1.2).

4

Pull Print access control is only in SafeCom Go 020nnn software (1.2).

2 SafeCom Go Lexmark

D60711-14 19

E-mail: Relevant only if SafeCom handles access control for E-mail (2.5.10).

Encryption: Configure the max length of encryption keys (2.5.12). Restart the

device for changes to take effect.

Restore factory default: Returns all settings, except the password, to their

default values (2.5.13).

2 SafeCom Go Lexmark

D60711-14 20

2.4.3 Information web page

The Information web page shows version, configuration summary and up time.

Mail to SafeCom Support: To report a bug, use Mail to SafeCom Support

support@safecom.eu. Tell us what the problem is, including a step-by-step

description, so SafeCom Support can reproduce it.

Note: When the Information web page is open the above information and

additional debug information are automatically copied to the clipboard. The

information can be pasted into an editor such as Notepad or into the body of

your e-mail message by pressing CTRL+ V.

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Lexmark C925DE Administrator's Manual

Lexmark C925DE Administrator's Manual

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