Nuance comm D60709-22 User manual

Brand: Nuance comm

Model: D60709-22

Type: User manual

This manual is also suitable for

Server D60709-22

Nuance SafeCom Go Sharp

Administrator’s Manual

D60709-22

November 2012

D60709-22

Trademarks: Nuance, the Nuance logo, SafeCom, SafeCom Go, SafeCom P:Go,

SafeCom ePay and the SafeCom logo are trademarks of Nuance

Communications, Inc. or its affiliates in the United States and/or other

countries. All other trademarks referred to herein are the property of their

respective owners. Nuance Communications, Inc. cannot be held responsible for

any technical or typographical errors and reserves the right to make changes to

products and documentation without prior notification.

Third Party Software: This software may contain third party software which

requires notices and/or additional terms and conditions. Such required third

party software notices and/or additional terms and conditions are located in

the SafeCom Third Party Notice document.

Patent: Nuance Communications, Inc. has received the following British patent

GB 2350 713 B, US patent US 6,952,780 B2 and Europe EUR EP1 120 701.

Nuance Communications, Inc.

Lautrupvang 12

DK-2750 Ballerup

Denmark

Phone: +45 4436 0240

E-mail: sa[email protected]

Web: safecom.eu

D60709-22

Table of Contents

1 Introduction ............................................................................................5

1.1 SafeCom Go Sharp ......................................................................... 5

1.2 Requirements ............................................................................... 5

1.3 SafeCom ID Devices ........................................................................ 7

1.4 Sharp device passwords ................................................................... 8

1.5 Available documentation ................................................................. 8

1.6 About this manual .......................................................................... 9

1.7 Document history ........................................................................ 10

2 SafeCom Go Sharp - Device server .............................................................. 12

2.1 Overview ................................................................................... 12

2.2 SafeCom Go Sharp - Device server installation ..................................... 12

2.2.1 Installation ................................................................ 12

2.2.2 Windows Firewall - Ports that must be opened ..................... 12

2.3 Configure SafeCom Device Server ..................................................... 14

2.3.1 Login to SafeCom Device Server ....................................... 14

2.3.2 Add SafeCom Server .................................................... 14

2.3.3 Device Server config.ini ................................................. 15

2.4 Add device to a SafeCom Device Server ............................................. 16

2.4.1 Device icons ............................................................... 16

2.4.2 Add device via SafeCom Device Server ............................... 17

2.4.3 Add device via SafeCom Administrator ............................... 18

2.5 Configure device in SafeCom Device Server ......................................... 21

2.6 SafeCom Go Sharp - How to ............................................................ 25

2.6.1 Get the SafeCom Go Sharp software .................................. 25

2.6.2 Select login method ...................................................... 25

2.6.3 Enable Copy ............................................................... 25

2.6.4 Enable E-mail ............................................................. 26

2.6.5 Control user access rights .............................................. 26

2.6.6 Register device ........................................................... 26

2.6.7 Enable SafeCom Mobile Pull Print ..................................... 26

2.6.8 Restore factory default ................................................. 27

2.6.9 At the printer: SafeCom error message when coming out of power

save ......................................................................... 28

2.6.10 Uninstall SafeCom Go Sharp ............................................ 28

3 SafeCom Controller ................................................................................. 29

3.1.1 Installation with SafeCom Controller ................................. 29

3.1.2 Write down the IP address of the device ............................ 29

3.1.3 Connect hardware ........................................................ 30

3.1.4 Add device in SafeCom Administrator ................................ 31

3.2 Configure the Sharp device web interface .......................................... 33

3.2.1 New Sharp devices ....................................................... 33

3.2.2 Sharp Web Interface (old models) ..................................... 38

3.3 Configure the SafeCom Controller Web Interface .................................. 41

3.3.1 Login to the SafeCom Controller Web Interface .................... 41

3.3.2 Advanced Configuration web page .................................... 41

3.3.3 SafeCom web page ....................................................... 42

3.3.4 Printer web page ......................................................... 43

3.4 SafeCom Go for Controller - How to .................................................. 44

3.4.1 Enable copy tracking for Controller ................................... 44

3.4.2 Specify SafeCom Server and device connection .................... 44

3.4.3 Register device ........................................................... 45

3.4.4 Set password to prevent unauthorized access ...................... 45

3.4.5 Assign a fixed IP address to the SafeCom Controller............... 46

3.4.6 Select user identification ............................................... 46

D60709-22

3.4.7 Disable the Test button ................................................. 46

3.4.8 Enable Copy Control ..................................................... 46

3.4.9 Enable High Speed Print................................................. 47

3.4.10 Access Sharp MFP’s System Settings .................................. 47

3.4.11 Restore factory default ................................................. 47

3.4.12 Resend configuration .................................................... 47

3.4.13 Uninstall SafeCom Go Sharp ............................................ 48

4 Using SafeCom Go Sharp ........................................................................... 49

4.1 Sharp device with SafeCom Device Server .......................................... 49

4.1.1 Login ........................................................................ 49

4.1.2 Main menu ................................................................. 50

4.1.3 Pull Print - Document list ............................................... 51

4.1.4 Copy ........................................................................ 52

4.1.5 Account – Select billing code ........................................... 52

4.1.6 Register card with PUK code ........................................... 53

4.1.7 Logout ...................................................................... 53

4.2 Sharp device with SafeCom Controller ............................................... 54

4.2.1 Control panel.............................................................. 54

4.2.2 Login ........................................................................ 54

4.2.3 Main menu ................................................................. 55

4.2.4 Pull Print - Document list ............................................... 56

4.2.5 Copy ........................................................................ 57

4.2.6 Logout ...................................................................... 57

4.2.7 Register card with PUK code ........................................... 57

5 Troubleshooting ..................................................................................... 58

5.1 SafeCom Help Desk Assistant .......................................................... 58

5.2 Servlets .................................................................................... 58

5.3 SafeCom Administrator: Unable to locate all SafeCom devices ................. 58

5.4 Copy jobs are not tracked .............................................................. 58

5.5 Print performance is slow .............................................................. 59

5.6 At the printer: No billing codes available ........................................... 59

5.7 MFP reports: Could not access the accounting server… ........................... 59

5.8 ERROR[5000]: Processing is in motion ................................................ 59

5.9 Device Server: Configuration of devices failed ..................................... 60

5.10 Device Server: Error when upgrading existing device server installation ...... 60

5.11 SafeCom reader does not work ........................................................ 60

6 Regulatory information ............................................................................ 61

7 Index ................................................................................................... 62

1 Introduction

D60709-22

1 Introduction

1.1 SafeCom Go Sharp

SafeCom Go Sharp is the embedded solution for Sharp MFPs. It integrates with

the touch-screen control panel of the Sharp MFP and offers user authentication

by code and/or card.

SafeCom Go Sharp works together with the SafeCom G4 Server software and is

designed to help companies and organizations gain control over their printing

costs and document security. The SafeCom solution can be enhanced with add-

on modules to build customer specific and scalable solutions.

SafeCom Go Sharp is available in two variants:

 SafeCom Device Server (2)

Software is installed on a server and an optional card reader, which

supports keyboard (1.3), is connected to the USB port of the Sharp

device.

 SafeCom Controller (3)

The SafeCom Controller hardware is connected to the network outlet and

the Sharp device is connected to the spare network port of the SafeCom

Controller. An optional card reader (1.3) can be connected to either the

USB or serial port of the SafeCom Controller.

1.2 Requirements

 SafeCom Go Sharp supports Sharp OSA (Open Systems Architecture) MFPs

with Access Control. SafeCom Go is available in two variants, one that is

software based (SafeCom Device Server) and one that is hardware based

(SafeCom Controller). Refer to Table 1 on page 6 to see which Sharp

models are supported by the two variants.

 The selected card reader (SafeCom ID Device) must be supported by the

SafeCom Controller / SafeCom Device Server. Refer to Table 2 on page 7.

 Sharp MFP must have a hard disk drive and a network card.

 Sharp product key for the Sharp External Account Module (MX-AMX3)

MUST be registered on the MFP.

 Sharp AR models require Network Scanning Expansion Kit.

 SafeCom device license.

 The SafeCom Device Server REQUIRES Java Runtime Environment (JRE)

version 1.6 or later. It can run on the same physical hardware as the

SafeCom Server. If SafeCom Device Server is installed on a 64-bit

operation system, a Java version 32-bit needs to be installed. JRE can

be downloaded from www.java.com.

1 Introduction

D60709-22

Table 1 SafeCom Go Sharp supported Sharp OSA-enabled MFPs

Sharp MFP

SafeCom Device

Server

MX-M264,

MX-M283,

MX-M314, MX-M354,

MX-M363,

MX-B381, MX-B382,

MX-M453,

MX-M503

MX-M904, MX-M1054, MX-M1204,

MX-C311, MX-C381, DX-C381,

MX-C382SC,

MX-C401,

MX-2010,

MX-2301, MX-2310,

MX-2600, MX-2610,

MX-3100, MX-3110, MX-3111,

MX-3610,

MX-4100, MX-4101, MX-4112,

MX-5000, MX-5001,

MX-5112

MX-6240, MX-7040

Sharp MFP

SafeCom Controller

MX-M264, MX-M282, MX-M283,

MX-M314

MX-M350, MX-M354

MX-M362, MX-M363,

MX-B381, MX-B382,

MX-M450, MX-M452, MX-M453,

MX-M502, MX-M503, MX-M550,

MX-M620, MX-M623,

MX-M700, MX-M753,

MX-M850, MX-M950, MX-M1100,

MX-M904, MX-M1054, MX-M1204

MX-C311, MX-C381, DX-C381,

MX-C382SC,

MX-C401,

MX-1800,

MX-2010,

MX-2300, MX-2301, MX-2310,

MX-2600, MX-2610, MX-2700,

MX-3100, MX-3110, MX-3111,

MX-3500, MX-3501,

MX-3610,

MX-4100, MX-4101, MX-4112,

MX-4500, MX-4501,

MX-5000, MX-5001,

MX-5112,

MX-5500,

MX-6200, MX-6201,

MX-6240, MX-7040

MX-7000, MX-7001

Sharp AR MFP

SafeCom Controller

AR-M355*, AR-M455*, AR-M550*, AR-M620*, AR-M700*

* No longer sold as new devices. Support may be

limited.

1 Introduction

D60709-22

1.3 SafeCom ID Devices

Table 2 SafeCom Go Sharp supported SafeCom ID Devices

Identification Method

USB

Serial

USB

Keyboard

SafeCom

Controller

SafeCom

Device

Server

SafeCom AWID Reader [R]

696420

696010

696720

SafeCom Barcode Reader

694020

694010

SafeCom Casi-Rusco Reader [R]

652420

652010

652720

SafeCom Cotag Reader

678020

SafeCom EM Reader [E]

674120

674110

674620

SafeCom Felica Reader [R]

697420

697310

697720

SafeCom HID Prox Reader [R]

673420

673310

673720

SafeCom iCLASS Reader [R]

654420

654310

654720

SafeCom Indala Reader [R]

670420

670010

670720

SafeCom Indala Reader 29 bit [R]

651020

651010

651720

SafeCom Inditag [E]

670120

670110

670620

SafeCom IoProx Reader [R]

658420

658010

658720

SafeCom Legic Reader [R]

679420

673310

679720

SafeCom Magnetic Card Reader (Tr 1)

959010

SafeCom Magnetic Card Reader (Tr 2)

954010

SafeCom Magnetic Card Reader (Tr 3)

657010

SafeCom Magnetic Card Reader DD (Tr 1)

692010

692810

SafeCom Magnetic Card Reader DD (Tr 2)

691020

691820

SafeCom Magnetic Card Reader DD (Tr 3)

692020

692820

SafeCom Mifare Reader [E]

970120

970110

970620

SafeCom Nedap Reader

653020

978990

SafeCom NexWatch Reader [R]

698420

698010

698720

Note: ID devices require unique ID Device Licenses. SafeCom ID devices come

with ID device licenses, whereas ID device licenses for 3

party ID devices must

be purchased separately.

The ID device is either fitted or supplied with a 1.8 - 2.0 m cable. Additional

information about the ID devices is available in SafeCom G4 Administrator’s

Manual D60650.

1 Introduction

D60709-22

1.4 Sharp device passwords

The Device Administrator user name and password is required to login:

Table 3 Sharp device passwords

Sharp MFP

New models

Old models

AR-M355,

AR-M455,

AR-M550,

AR-M620,

AR-M700,

MX-M350,

MX-M450,

MX-M550,

MX-M620,

MX-M700

User name

admin

Password

admin

Sharp

1.5 Available documentation

SafeCom Smart Printing

 SafeCom Smart Printing Administrator’s Quick Guide D10600

How to install a SafeCom Smart Printing solution.

SafeCom G4

 SafeCom G4 Administrator’s Manual D60650

A comprehensive Manual that the administrator should consult to make a

successful SafeCom solution. Includes information about SafeCom

Tracking, SafeCom Rule Based Printing, SafeCom Client Billing, and

SafeCom Pay.

SafeCom Go Sharp

 SafeCom Go Sharp Administrator’s Manual D60709 (this manual)

Manual on how to install, configure and use SafeCom Go Sharp.

 SafeCom Go Sharp User’s Guide D20709

User's Guide on how to use SafeCom Go Sharp.

1 Introduction

D60709-22

1.6 About this manual

This manual applies to Nuance SafeCom G4 Server version S82 070.500*01,

Nuance SafeCom Device Server version S82 060.070*02 and Nuance SafeCom

Controller version S80 508.780*66.

This manual is organized as follows:

 Chapter 1 Introduction lists the supplied SafeCom documentation,

introduces SafeCom relevant terms, system requirements, and describes

how this manual is organized.

 Chapter 2 SafeCom Go Sharp - Device server describes the installation

and configurations of SafeCom Device Server for Sharp MFPs.

 Chapter 3 SafeCom Controller describes the installation and

configuration of SafeCom Controller on Sharp devices.

 Chapter 4 Using SafeCom Go Sharp describes how to interact with the

MFPs control panel when SafeCom Go Sharp is installed.

 Chapter 5 Troubleshooting contains hints for troubleshooting.

 Chapter 6 Regulatory information contains regulatory information.

1 Introduction

D60709-22

1.7 Document history

Revision D60709-21

 Nuance SafeCom Device Server version S82 060.070*02

Revision D60709-21

 Nuance SafeCom G4 Server version S82 070.500*01 Nuance SafeCom

Device Server version S82 060.070*01 and

Nuance SafeCom Controller version S80 508.780*66.

 Added info about ID device license (1.3)

 Added section on Device Server config.ini (2.3.3)

 Support for SafeCom Mobile Pull Print (2.6.7).

Revision D60709-20

 MX-M264, MX-M314, MX-M354, MX-M904, MX-M1054, MX-M1204, MX-6240,

and, MX-7040 are now supported (1.2).

Revision D60709-19

 SafeCom Device Server version S82 060.060*04 and

SafeCom Controller version S80 508.780*64.

Revision D60709-18

 SafeCom Device Server version S82 060.060*03 and

SafeCom Controller version S80 508.780*64.

 SafeCom Device Server implementation support delegate print.

Revision D60709-17

 SafeCom Device Server version S82 060.050*02.

 MX-3111, MX-3610, MX-4112 and MX-5112 are now supported (1.2).

 Updated to reflect the new SafeCom Device Server (2).

 New section on how to Resend configuration (3.4.12).

Revision D60709-16

 SafeCom Device Server version S82 060.040*06.

 New Table 1 with new devices, including MX-2610 and MX-3110.

 Update to chapter 5 Troubleshooting.

1 Introduction

D60709-22

Revision D60709-15

 SafeCom Device Server version S82 060.020*10.

 Support for MX-2310.

Revision D60709-14

 SafeCom Device Server version S82 060.020*08.

 Updated list of supported Readers and MFPs (1.3).

 The section Configure device has been updated (2.5).

 The section Account - select billing codes has been updated (4.1.5).

Revision D60709-13

 SafeCom Device Server version S82 060.020*04.

 Updated to reflect the introduction of SafeCom G3 Server.

Revision D60709-12

 SafeCom Device Server version S82 060.020*04.

 Updated to reflect the introduction of SafeCom G3 Server.

 SafeCom Device Server introduced (1.2).

2 SafeCom Go Sharp - Device server

D60709-22

2 SafeCom Go Sharp - Device server

2.1 Overview

Make sure the SafeCom G4 Server software installation has been completed as

described in for example SafeCom Smart Printing Administrator’s Quick Guide

D10600.

2.2 SafeCom Go Sharp - Device server installation

2.2.1 Installation

1. Download the safecom_device_server_nnn.exe file from the link supplied

to you. The installation must be Run as administrator.

2. When the installation program is launched click Next.

3. Choose the destination folder for the files. Click Next.

The default installation folder is:

C:\Program Files\

SafeCom\SafeCom Device Server

On Windows 64-bit:

C:\Program Files (x86)\

SafeCom\SafeCom Device Server

4. Click Next.

5. Detecting Java version. Click Next.

6. Review settings before copying of files starts. Click Next.

7. Click Finish.

2.2.2 Windows Firewall - Ports that must be opened

If Windows Firewall is enabled it may prevent the SafeCom solution from

working. Disable the firewall or run the script below.

1. Browse to the SafeCom Device Server installation folder.

2. Right-click open_firewall_safecom_device_server.cmd. The command file

must be Run as administrator. In the file you can see what TCP and UDP

ports will be opened.

2 SafeCom Go Sharp - Device server

D60709-22

You can also manually ensure that the port numbers below are open.

SafeCom

Device Server

Web

Browser

SafeCom

Server

TCP

443

50003

TCP

7500

7700

UDP

5742

TCP

9100

UDP

161

TCP

8080

TCP

443

50002

TCP

Inbound on SafeCom Device Server

Protocol

Used to contact MFP during initial setup

HTTP

443

Used to contact MFP during operation

HTTPS

8080

Web browser

HTTP

50002

Device

HTTPS

UDP

Inbound on SafeCom Device Server

Protocol

161

Used to register notifications

SNMP

TCP

Outbound on SafeCom Device Server

Protocol

443

Used to contact MFP during operation

HTTPS

7500

SafeCom Server (Job Server)

SafeCom

7700

SafeCom Server (Job Server)

SafeCom

50003

Device

HTTPS

UDP

Outbound on SafeCom Device Server

Protocol

5742

SafeCom Server (Broadcast Server)

SafeCom

TCP

Protocol

9100

Used for printing

RAW

2 SafeCom Go Sharp - Device server

D60709-22

2.3 Configure SafeCom Device Server

The SafeCom Device Server must be configured manually to reference the right

SafeCom Server. This is done by adding the SafeCom Server in the SafeCom

Device Server. Furthermore a list of failover SafeCom Servers can be set up.

2.3.1 Login to SafeCom Device Server

1. Open a web browser and enter the server address (IP address or

hostname) for the device server followed by :8080/safecom in the

address field.

Example: http://localhost:8080/safecom

Note: Use of JavaScript (Active Scripting) must be enabled.

2. Enter Username (default is admin) and Password (default is nimda).

3. Click OK.

4. If a Limited access dialog appears, click OK.

2.3.2 Add SafeCom Server

1. Login to SafeCom Device Server (2.3.1).

2. Click Device Server in the left pane.

2 SafeCom Go Sharp - Device server

D60709-22

3. Under SafeCom Servers, click the [+] icon to add a failover SafeCom

Server.

4. Enter the server address and click OK. To add localhost as the server,

leave the Address field blank and click OK.

5. Add the additional failover SafeCom Servers to the list and organize them

according to the order in which the failover should progress, using the up

and down arrows.

6. Check Enable failover to enable Device Server failover and add SafeCom

Device Servers to the list the same way as with the SafeCom servers.

7. Click Save.

2.3.3 Device Server config.ini

The following settings can be set by modifying the config.ini file located in the

<installdir>/equinox folder.

After editing the config.ini file, the SafeCom Device Server service must be

restarted in order for the changes to take effect.

Note: DO NOT use Windows Notepad, as it will mangle line endings. WordPad,

or another editor that understands Unix line endings are recommended.

Editing the config.ini must be done with due diligence as it otherwise will

break the runtime.

Setting

Description

Default

deviceserver.encryptconfig

Defines if configuration file is

encrypted: ‘true’=enable,

'false'=disable.

true

deviceserver.configuredevices

Option to disable the

configuration code against

devices. Useful mostly for

testing purposes to support

simulated devices.

true

deviceserver.trace

If set to 'true' it enables the

server trace files

false

deviceserver.protocol.trace

If set to 'true' it enables the

safecom protocol trace files

false

deviceserver.serverAddress

Sets the address that the

devices must refer to.

InetAddre

ss.getLoc

alHost()

deviceserver.config.dir

Sets the location of the

configuration directory

config

deviceserver.trace.file.size

Defines the max size of each

trace file. Defined in bytes

but takes a postfix for larger

units: KB, MB or GB

10MB

deviceserver.trace.file.count

Defines the number of old

trace files to keep.

2 SafeCom Go Sharp - Device server

D60709-22

2.4 Add device to a SafeCom Device Server

The device can be added to the SafeCom Device Server using one of the

following two methods:

 Via the SafeCom Device Server (2.4.2).

Solutions based on SafeCom G2 must use this method.

 Via the SafeCom Administrator (2.4.3).

This is the recommended method and it works for SafeCom G3 Server

version S82 070.410*05 or newer.

2.4.1 Device icons

Once the devices are added in the SafeCom Device Server the following device

icons represents the status of the devices.

User is logged in at the device.

Device is idle, no user logged in.

Wait for at least 2 minutes. If the warning signal is gone, the printer is

now configured. If the warning signal remains, the printer cannot be

configured because, for example the SSL is not on, or another device

server is trying to configure the printer.

An error occurred.

The printer is receiving print data.

Device server cannot contact the printer.

2 SafeCom Go Sharp - Device server

D60709-22

2.4.2 Add device via SafeCom Device Server

1. Login to SafeCom Device Server (2.3.1).

2. Click the Add device tool button.

3. Enter the hostname or the IP address of the device. If you want to use

dynamic IP address, then enter the device hostname in the Address field.

4. Click Next.

5. Information is retrieved from the device to establish the type of device.

Make the necessary adjustments to the Required Device properties.

6. Click Finish and then Save and the device is now added to the

SafeCom solution and will also appear in SafeCom Administrator.

2 SafeCom Go Sharp - Device server

D60709-22

7. On the device settings page, make sure the settings are correct.

8. Click Save

2.4.3 Add device via SafeCom Administrator

Before adding a device server device in SafeCom Administrator a SafeCom

Device Server must be added to the SafeCom Administrator in the Device

server container in the left menu.

If the device server is already added in the SafeCom Administrator, go to Add

device server device below.

Add device server

1. Start SafeCom Administrator.

2. Login to the server by double-clicking its group name listed to the left.

Note: In a multi-server installation, best practice is to make sure that

the device server references the slave server.

3. Enter User logon (default is ADMIN) and Password (default is nimda).

4. Right-click the Device servers container and select Add device server...

5. Enter the IP address or hostname of the device server and if necessary a

note. Click Add.

Note: To delete the device server again you right-click the device server and

select Delete device server.

The SafeCom Device Server is now added to SafeCom Administrator and you can

now add a device.

2 SafeCom Go Sharp - Device server

D60709-22

Add device server device

1. Click the Devices container, right-click the content area and then Add

device. The Add device wizard is now launched.

2. From the Device server drop down menu, select the SafeCom Device

Server and click Next.

3. Information is retrieved from the device server to establish the status of

device server. Click Next.

4. Enter the Printer address (the device IP address or host name) and click

Next.

5. Information is then retrieved from the device. Click Next.

6. Now select SafeCom Go Sharp as the type of device and click Next.

2 SafeCom Go Sharp - Device server

D60709-22

7. For the device enter the User name (default is admin) and Password

(default is admin). On older devices the default password is Sharp (1.4).

8. The device properties dialog now opens. Make sure to specify on the

Settings tab the device server and the capabilities of the device.

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