Essence CareHome ES700EPP User manual

Brand: Essence

Model: CareHome ES700EPP

Type: User manual

This manual is also suitable for

CareHome ES700EPA

Care@Home™

Emergency Pendant Advanced

User Guide

ESUGSC032

Version 1.4

December 2017

Table of Contents

2 Care@Home™ Emergency Pendant Advanced User Guide

Table of Contents

1. Overview ................................................................................................................................................. 3

2. Installing Without the Active Service ..................................................................................................... 4

3. Installing with the Active Service ............................................................................................................ 5

3.1. Active Service Settings ............................................................................................................... 8

3.2. Outgoing Call Settings ............................................................................................................... 8

3.3. Changing the Emergency Call Number ..................................................................................... 9

4. Testing Fall Detection ........................................................................................................................... 10

5. Operating the EPA ................................................................................................................................. 11

5.1. Notifications .............................................................................................................................. 11

5.2. LED Indications .......................................................................................................................... 11

5.3. Supervision ............................................................................................................................... 12

6. Replacing the Battery............................................................................................................................. 13

7. Specifications ......................................................................................................................................... 15

Emergency Pendant Advanced-BC .................................................................................... 16

Emergency Pendant Plus ..................................................................................................... 17

Overview

Care@Home™ Emergency Pendant Advanced User Guide 3

1. Overview

The Essence Emergency Pendant Advanced (EPA) is an innovative, wearable, multi-function

emergency device for detecting falls and signaling emergency situations, which is integrated with

Care@Home™.

The EPA is meant to always be with the resident, worn as a pendant using the supplied lanyard.

When the EPA detects a fall, or the EPA button is pressed, the EPA sends an emergency message via a

radio signal to the Control Panel (CP), which, in turn, passes the message to the monitoring station.

EPA capabilities include:

 Fully water resistant (IP67)

 Wireless connectivity with the CP that can reach 400 m (1,312 ft.) in the open air

 Up to two years battery life

 Configurable emergency press duration

 Lightweight

 LED indication

 With the optional Care@Home™ Active service, coverage extends outside the resident’s

home

Figure 1: EPA

Installing Without the Active Service

4 Care@Home™ Emergency Pendant Advanced User Guide

2. Installing Without the Active Service

If the resident does not have the Active service, installation requires pairing the EPA with the CP.

To pair an EPA:

1. Press the PAIRING button on the CP for five seconds. The CP beeps and the ring around the

EMERGENCY button lights up in blue, with a circular movement effect.

Figure 2: Pairing with the CP

2. Holding the EPA, move about 50 cm (20 in.) away from the CP.

3. Press the EPA button.

4. Ensure that the pairing process is successful. The process can have the following results:

 Success

The CP beeps and the EMERGENCY button ring blinks blue three

times.

 Failure

The CP beeps and the EMERGENCY button ring lights up red for two

seconds. Try to pair the EPA again.

 Already paired

The CP beeps and the EMERGENCY button ring lights up alternating

between red and blue.

NOTE: If no additional peripheral devices can be integrated, as when the CP

memory is full, the CP beeps and the EMERGENCY button ring lights up red.

EMERGENCY Button:

50 cm (20 in.)

PAIRING Button

Installing with the Active Service

Care@Home™ Emergency Pendant Advanced User Guide 5

3. Installing with the Active Service

The Active service, featuring the Emergency Pendant Advanced (“the pendant”) and the control

panel, extends the following features to residents while out of their home:

 Emergency call button

 Fall detection

 Step counting

The Active service requires the resident to carry a working smartphone when outside of their home.

If the resident has the Active service, installation requires pairing the EPA with the CP using the Active

app.

To install the Active service:

1. Ensure the following:

 You have the pendant.

 The resident’s mobile device meets the following requirements:

 Apple: iOS 9.0 or later

 Android

™

: OS 4 or later

 Minimum mobile screen size of 4.7”

To use the Care@Home™ Active Service, you must install the Care@Home™ Active app on the

resident’s smartphone. The app is available from the Apple® App Store or the Google™ Play Store.

2. Download the app to the resident’s phone.

3. Ensure Bluetooth is enabled.

4. If the resident’s phone is a Xiaomi:

a. Tap Security App > Permissions, and toggle Autostart to on for Care@Home™ Active

b. Tap Settings > Battery & Performance > Manage apps battery usage > Choose apps >

Care@Home™ Active, and set to no restrictions

5. Ensure you are within 50 cm (20 in.) of the control panel.

6. Run the app, and follow the onscreen instructions. The app confirms when the Active service is set

up by displaying “Successfully Registered.”

Installing with the Active Service

6 Care@Home™ Emergency Pendant Advanced User Guide

The following shows the app in operation:

Installing with the Active Service

Care@Home™ Emergency Pendant Advanced User Guide 7

Figure 3: Pairing with the Active App

Installing with the Active Service

8 Care@Home™ Emergency Pendant Advanced User Guide

3.1. Active Service Settings

If you tap Settings in the app, the following is displayed:

Figure 4: Active App Settings

Caution: Do not change the DNS settings.

3.2. Outgoing Call Settings

You can change the outgoing call settings, if required.

 If Enable Outgoing Call is On, a telephone call is triggered when there is an emergency alarm.

Installing with the Active Service

Care@Home™ Emergency Pendant Advanced User Guide 9

 If Call Default Emergency Number is:

 On, the emergency alarm call goes to the telephone number specified by your service

provider.

 Off, the emergency alarm call goes to the telephone number specified at Emergency

Call Number.

3.3. Changing the Emergency Call Number

To change the Emergency Call Number:

1. Tap the number. The following screen is displayed:

Figure 5: Changing the Emergency Number

2. Enter the new number and tap SAVE.

Testing Fall Detection

10 Care@Home™ Emergency Pendant Advanced User Guide

4. Testing Fall Detection

Testing the EPA is optional.

To test the EPA:

1. While sitting, hit the EPA on your thigh three times.

2. Put the EPA down flat on a table top. Wait 25 seconds, and the LED should blink red for 8 seconds.

Operating the EPA

Care@Home™ Emergency Pendant Advanced User Guide 11

5. Operating the EPA

Manual operation of the EPA involves pressing the button on the pendant. The EPA automatically

sends notifications to the CP for certain events.

5.1. Notifications

The EPA sends notifications to the CP for the following events:

 The resident presses the EPA button

 The EPA detects that the resident has fallen

In addition, depending on how the CP is configured, the EPA periodically sends information to the CP,

including:

 The temperature

 The EPA battery charge percentage

5.2. LED Indications

The EPA LED lights up as shown in the following table:

Table 1: LED Indications

LED Situation

Blinks red for 8 seconds – 250 ms on, 500 ms

off.

The resident presses the EPA button.

The EPA detects that the resident has fallen.

EPA fall detection test – refer to 4 Testing Fall

Detection on page 10.

Lights green -for 1 second.

EPA reset – after replacing the battery, or after a long

press of the EPA button. NOTE: The long press is

configurable using CMS. Refer to ESUG05074

Care@Home CMS Reference.

Operating the EPA

12 Care@Home™ Emergency Pendant Advanced User Guide

5.3. Supervision

The EPA is a supervised device. The EPA periodically transmits its status to the CP. The frequency of the

reporting periods can be configured remotely. If after a pre-defined time the CP does not receive a

status message, the CP sends a Supervision lost message to the monitoring station.

Replacing the Battery

Care@Home™ Emergency Pendant Advanced User Guide 13

6. Replacing the Battery

The EPA uses a 3 V CR2450 lithium battery.

To replace the battery:

1. Remove the lanyard.

2. Open the EPA by inserting and twisting a coin to remove the cover.

Figure 6: Open the EPA

Caution: Avoid pressing the EPA button when opening and closing the EPA.

3. Remove the old battery.

Replacing the Battery

14 Care@Home™ Emergency Pendant Advanced User Guide

4. Reattach the lanyard with the top indicator on the lanyard on the same side as the top indicator on

the EPA.

Figure 7: Aligning the EPA

5. Ensure the top indicator on the EPA is aligned with the top indicator on the lanyard.

Caution: The EPA must be properly aligned for its fall detection capability to

function properly.

6. Insert the new battery with the + side facing upward, and snap the back cover of the EPA into

place. The LED on the EPA lights green for about a second.

Figure 8: Inserting the Battery

Top indicator on lanyard Top indicator on EPA

Specifications

Care@Home™ Emergency Pendant Advanced User Guide 15

7. Specifications

Category Data

Part Number

 EPA: ES700EPA



EPP: ES700EPP

Communications

 Proprietary bi-directional radio protocol

 FSK modulation:

869.225 and 868.3 MHz (Europe and China)

916.5 MHz (North America and Australia)

800 MHz (Israel)

 RF coverage: 400 m (1,312 ft.) – open air

NOTE: Nominal RF coverage is tested over LOS free space in a low

interference environment



Encoding: 32-bit ID - over 4 billion combinations

Power

 1 x 3 V CR2450 lithium battery

 Up to two year battery life

NOTE: Nominal battery life is computed according to Essence's

standard usage parameters.

Physical

 Dimensions (H x Diameter): 12 x 40 mm (0.47 x 1.58 in.)

 Weight: 15 g (0.53 oz.) including battery, excluding lanyard

 Color:

EPA: white

EPP: gray

Environmental

 Operating ambient temperature range: -10⁰C to 49⁰C (14⁰F to 120⁰F)

 Storage ambient temperature range: -20⁰C to 60⁰C (-4⁰F to 140⁰F)

 Water and dust resistant: IP67



EN50130-5 Environmental Class 1

Compliance

 CE

 FCC ID: YXG ES700EPA-1

 UL1637

 EN 50134

Emergency Pendant Advanced-BC

16 Care@Home™ Emergency Pendant Advanced User Guide

Emergency Pendant Advanced-BC

The Essence Emergency Pendant Advanced–BC (EPA-BC) is a version of the EPA designed specifically

to be backward compatible with earlier versions of Care@Home™.

The EPA–BC has similar functionality and specifications to the EPA. The only difference is in how the

EPA-BC communicates with the CP when it detects a fall or the panic button being pressed. However,

just as with the EPA, caregivers, family members, and the monitoring station receive notice of a fall or

the panic button being pressed.

You add an EPA-BC to Care@Home™ the same way you add an EPA to Care@Home™.

For additional information, refer to the ESUGSC036 Care@Home ES700EPA-BC Datasheet.

Emergency Pendant Plus

Care@Home™ Emergency Pendant Advanced User Guide 17

Emergency Pendant Plus

The Essence Emergency Pendant Plus (EP Plus) is a version of the Emergency Pendant (EP) with the

same appearance as the EPA.

The EP Plus has similar functionality to the EP, but has the same replaceable battery and physical

characteristics as the EPA. The EP Plus does not include fall detection, and can be worn as a pendant or

on the wrist.

The LED in the EP Plus behaves the same way as the EPA LED. Refer to 5.2 LED Indications on page 11.

You add an EP Plus to Care@Home™ the same way you add an EPA to Care@Home™.

For additional information, refer to the ESUGSC038 Care@Home ES700EPP Datasheet.

Legal Notice

18 Care@Home™ Emergency Pendant Advanced User Guide

Legal Notice

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