Unified Communications Manager (CallManager)

Cisco Unified Communications Manager (CallManager), Unified Communications Manager Version 14 User guide

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Cisco Unified Real-Time Monitoring Tool Administration Guide, Release
14
First Published: 2021-03-31
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CONTENTS
Preface xxi
PREFACE
About This Guide xxi
Audience xxii
Related Documentation xxii
Conventions xxii
Communications, Services, and Additional Information xxiii
Cisco Product Security xxiv
Organization xxiv
Administration Overview 1
CHAPTER 1
Cisco Unified Real-Time Monitoring Tool 1
Operating System Support 2
Getting Started 3
CHAPTER 2
Install and Configure Unified RTMT 3
Install Unified RTMT 3
Upgrade RTMT 5
Launch Unified RTMT 6
Run a Program as an Administrator 8
Multiple installations of Unified RTMT 9
Administration Tools 10
System Interface 10
Performance Monitoring 11
System summary status 12
Server Status Monitoring 12
Performance Counter Interface 13
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Trace and Log Central 16
Configuration Profiles 17
Categories 18
Alerts 18
Alert options 18
Alert Fields 19
Alert Logs 21
Log Partition Monitoring Tool 22
Cisco Unified Analysis Manager 23
Services, Servlets, and Service Parameters 24
Nonconfigurable Components 25
Java Requirements for SAML SSO Login to RTMT via Okta 27
Uninstall Unified RTMT 27
System Performance Monitoring 29
CHAPTER 3
Predefined System Objects 29
Voice and Video Monitoring 31
Predefined Cisco Unified Communications Manager Objects 31
Cisco Unified Communications Manager Summary View 35
Call-Processing Activity Monitoring 35
Call-Processing Logs 36
Perform Session Trace 38
Monitor Real-Time Data 38
Monitor Session Trace Data From Local Disk 39
Trace Calls 40
Services Monitoring 43
Service Logs 44
Device Logs 45
Device Monitoring 45
Device Monitoring 45
Find Specific Devices to Monitor 47
View Phone Information 48
Generate PRT Information for Endpoints 49
View Device Properties 49
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Set Up Polling Rate for Devices and Perfmon Counters 50
CTI Application, Device, and Line Monitoring 50
View CTI Manager Information 50
Find CTI Applications to Monitor 51
Find CTI Devices To Monitor 51
Find CTI Lines To Monitor 52
View Application Information 53
Access Learned Pattern and SAF Forwarder Reports for Call Control Discovery 54
Access Called Party Trace Report 56
Intercompany Media Services 57
IME Service Monitoring 57
IME System Performance Monitoring 58
Monitor Intercompany Media Services 59
IM and Presence Monitoring 60
IM and Presence and Cisco Jabber summary monitoring 60
Cisco XCP counters 60
Number of connected XMPP clients 60
Number of connected CAXL clients 61
Number of active outbound SIP subscriptions 61
Number of active inbound SIP subscriptions 61
Number of IM sessions 61
Total IM Packets 62
IMs in last 60 seconds 62
Per user and per session counters 62
IM packets sent per session 63
IM packets received per session 63
Total text conferencing rooms 63
Total adhoc group chat rooms 63
Total persistant chat rooms 64
Per-chat room counters 64
IM packets received per room 64
Number of occupants per room 64
SIP proxy counters 65
Number of idle SIP proxy worker processes 65
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Cisco Unity Connection Monitoring 65
Port Monitor 65
Start Cisco Unity Connection Port Monitor Polling 66
Cisco Unified Analysis Manager 67
CHAPTER 4
Cisco Unified Analysis Manager Preferences 67
FTP Server Setup 67
Access FTP Server Options 68
Add or Edit FTP Server 68
Set Up Mail Server 68
Add or Edit Mail Server 69
Set Trace Collection Directory 69
Cisco Unified Analysis Manager Limitations 70
Cisco Unified Analysis Manager Setup 70
Import Device and Group Settings 71
Scheduled Trace and Log Collection Job Status Display 71
Upload and Transfer Files to FTP Server 72
Cisco Unified Analysis Manager Tools 72
Analyze Call Path Tool 72
Analyze Call Path Setup Considerations 73
Nodes 78
Node Management 78
Group Management 80
Trace File Repository Management 81
Call Record Repository Management 82
Define Trace Templates 82
Call Definitions 83
Trace Collection 84
Collect Traces Now 84
Schedule Trace Collection 85
Schedule Trace Settings and Collection 85
Set Trace Levels 86
View Configuration 87
Cisco Unified Analysis Manager Troubleshooting 88
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Profiles and Categories 91
CHAPTER 5
Profiles 91
Add Configuration Profile 91
Restore Configuration Profile 92
Delete Configuration Profile 92
Categories 92
Add Category 92
Rename Category 93
Delete Category 93
Performance Counters 95
CHAPTER 6
Counters 95
Add Counter Using Performance Queries 95
Remove Counter From Performance Monitoring Pane 96
Add Counter Instance 96
Set Up Counter Alert Notification 97
Display Counter Description 98
Local Perfmon Counter Data Logging 98
Start Perfmon Counter Logging 98
Stop Perfmon Counter Logging 99
Configure Data Sample 99
View Counter Data 100
Log files on Perfmon Log Viewer and Microsoft Performance Tool 101
View Log Files on Perfmon Log Viewer 101
Zoom In and Out in Performance Log Viewer 102
View Perfmon Log Files with Microsoft Performance Tool 103
Troubleshooting 104
Perfmon Data Log Troubleshooting 104
Troubleshoot Perfmon Data Logging 111
Alerts 115
CHAPTER 7
Alert Central Displays 115
System Alerts 115
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Automatic Trace Download Activation 116
Voice and Video Alerts 117
IM and Presence Service Alerts 119
Cisco Unity Connection Alerts 122
Alert Action Setup 122
Access Alert Central and Set Up Alerts 122
Set Alert Properties 124
Suspend Alerts 127
Set up alerts for core dump and collect relevant logs 127
Enable Email Alert 128
Collect logs 128
Traces and Logs 131
CHAPTER 8
Trace and Log Central 131
Preparation 131
Import Certificates 131
Types of trace support 132
Trace and Log Central disk IO and CPU throttling 132
View Trace and Log Central Options 132
Collect files 133
Collect Trace Files 133
Query Wizard 136
Schedule Trace Collection in Cisco Unified Communications Manager 140
Schedule Trace Collection in Cisco Unity Connection 143
Start a schedule 145
Execute a schedule 147
View Trace Collection Status 148
Generate Problem Reporting Tool 149
Real-Time Trace 149
Collect Crash Dump in Cisco Unified Communications Manager 153
Collect Crash Dump in Cisco Unity Connection 155
Collect Installation Logs 157
Collect audit logs 157
Display Downloaded Trace Files Using Local Browse 161
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Display and Download Trace Files in Cisco Unified Communications Manager 162
Display And Download Trace Files in Cisco Unity Connection 164
Set Trace Collection Attributes 166
View Trace Results 168
Display Report Information 170
Log Compression 171
Edit Trace Settings 171
Log Viewers 172
Messages in AuditLog Viewer 172
Display AuditApp Logs 173
Display Cisco Unified OS Logs 173
Display Messages in SysLog Viewer 174
Plugins 175
Download and Install Application Plug-Ins 175
Launch Application Plug-Ins 175
Performance Counters and Alerts 177
APPENDIX A
System Counters 177
Cisco HAProxy 177
Cisco Tomcat Connector 178
Cisco Tomcat JVM 179
Cisco Tomcat Web Application 180
Cisco UDS Tomcat Connector 180
Cisco UDS Tomcat JVM 181
Cisco UDS Tomcat Web Application 182
Database Change Notification Client 183
Database Change Notification Server 184
Database Change Notification Subscription 185
Database Local DSN 185
DB User Host Information Counters 185
Enterprise Replication DBSpace Monitors 185
Enterprise Replication Perfmon Counters 186
IP 186
Memory 187
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Network Interface 190
Number of Replicates Created and State of Replication 191
Partition 192
Process 193
Processor 195
System 196
TCP 198
Thread 199
AXL Web Service 199
Ramfs 200
Voice and Video Counters 200
Cisco Analog Access 200
Cisco Annunciator Device 201
Cisco Call Restriction 201
Cisco CallManager 203
Cisco CallManager System Performance 216
Cisco CTIManager 220
Cisco Dual-Mode Mobility 220
Cisco Extension Mobility 222
Cisco Gatekeeper 223
Cisco H.323 224
Cisco Hunt Lists 225
Cisco HW Conference Bridge Device 226
Cisco IP Manager Assistant 227
Cisco LBM service 228
Cisco Lines 228
Cisco Locations LBM 228
Cisco Locations RSVP 230
Cisco Media Streaming Application 230
Cisco Messaging Interface 236
Cisco MGCP BRI Device 237
Cisco MGCP FXO Device 237
Cisco MGCP FXS Device 238
Cisco MGCP Gateways 238
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Cisco MGCP PRI Device 239
Cisco MGCP T1 CAS Device 240
Cisco Mobility Manager 241
Cisco Music On Hold (MOH) Device 242
Cisco MTP Device 244
Cisco Phones 244
Cisco Presence Feature 245
Cisco QSIG Feature 245
Cisco Signaling Performance 246
Cisco SIP 246
Cisco SIP Line Normalization 247
Cisco SIP Normalization 255
Cisco SIP Stack 266
Cisco SIP Station 276
Cisco SW Conf Bridge Device 278
Cisco Telepresence MCU Conference Bridge Device 279
Cisco TFTP Server 280
Cisco Transcode Device 285
Cisco Video Conference Bridge 286
Cisco Web Dialer 287
Cisco WSM Connector 288
IME Client 289
IME Client Instance 290
SAML Single Sign-On 291
Cisco IVR Device 292
IM and Presence Service Counters 292
Cisco Client Profile Agent 292
Cisco Presence Engine 293
Cisco Server Recovery Manager 299
Cisco SIP Proxy 299
Cisco Sync Agent 304
Cisco XCP Auth Component 304
Cisco XCP CM 305
Cisco XCP Component Stanza Traffic 305
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Cisco XCP JDS 306
Cisco XCP JSM 306
Cisco XCP JSM IQ Namespaces 308
Cisco XCP JSM Session 308
Cisco XCP MA Basic 308
Cisco XCP Managed File Transfer 309
Cisco XCP Router 310
Cisco XCP SIP S2S 310
Cisco XCP S2S 311
Cisco XCP TC 311
Cisco XCP TC Room 312
Cisco XCP WebCM 313
Cisco Unity Connection Counters 313
CUC Data Store 313
CUC Data Store: Databases 314
CUC Digital Notifications 314
CUC Directory Services 315
CUC Feeder 315
CUC Mailbox Sync 315
CUC Mailbox Sync on Gmail Server 317
CUC Message Store 318
CUC Message Store: Databases 321
CUC Personal Call Transfer Rules 321
CUC Phone System 322
CUC Phone System: Ports 325
CUC Replication 325
CUC Replicator: Remote Connection Locations 326
Connection REST Tomcat Connector 326
Connection REST Tomcat JVM 327
Connection REST Tomcat Web Application 328
CUC Sessions: Authz Server 329
CUC Sessions: Calendar Access 329
CUC Sessions: E-Mail Access 330
CUC Sessions: IMAP Server 330
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CUC Sessions: RSS 332
CUC Sessions: SMTP Server 332
CUC Sessions: SpeechView Processor 332
CUC Sessions: TRaP 333
CUC Sessions: TTS 333
CUC Sessions: Unified Client 334
CUC Sessions: Video 334
CUC Sessions: Voice 336
CUC Sessions: VUI 339
CUC Sessions: Web 339
CUC Sessions: Web E-Mail Access 340
CUC System Agent 341
CUC VMREST 341
CUC VMREST Container 342
System Alerts 342
AuditLogOverFlowDueToLogRotation 342
AuditLogOverflowDueToLPMPurge 343
AuditLogsExceedsConfiguredThreshold 343
AuthenticationFailed 344
CCMEncryptionErrorDetected 344
CiscoDRFFailure 345
CoreDumpFileFound 346
CpuPegging 346
CriticalServiceDown 347
DBChangeNotifyFailure 347
DBReplicationFailure 348
DBReplicationTableOutOfSync 349
HardwareFailure 349
LogFileSearchStringFound 350
LogPartitionHighWaterMarkExceeded 351
LogPartitionLowWaterMarkExceeded 351
LowActivePartitionAvailableDiskSpace 352
LowAvailableVirtualMemory 353
LowInactivePartitionAvailableDiskSpace 354
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LowSwapPartitionAvailableDiskSpace 354
ServerDown 355
SparePartitionHighWaterMarkExceeded 356
SparePartitionLowWaterMarkExceeded 356
SyslogSeverityMatchFound 357
SyslogStringMatchFound 358
SystemVersionMismatched 358
TCPRemoteSyslogDeliveryFailed 359
TLSRemoteSyslogDeliveryFailed 359
TotalProcessesAndThreadsExceededThreshold 360
Voice and Video Alerts 361
BeginThrottlingCallListBLFSubscriptions 361
CallAttemptBlockedByPolicy 362
CallProcessingNodeCpuPegging 362
CARIDSEngineCritical 363
CARIDSEngineFailure 364
CARSchedulerJobFailed 364
CDRAgentSendFileFailed 365
CDRFileDeliveryFailed 365
CDRFileDeliveryFailureContinues 366
CDRHighWaterMarkExceeded 366
CDRMaximumDiskSpaceExceeded 367
CiscoWLCSyncServiceDown 368
CodeYellow 368
DDRBlockPrevention 369
DDRDown 370
EMCCFailedInLocalCluster 370
EMCCFailedInRemoteCluster 371
ExcessiveVoiceQualityReports 371
ILSDuplicateURI 372
ILSHubClusterUnreachable 373
ILSPeerLimitApproachingWarning 373
ILSPeerLimitExceeded 374
ILSPwdAuthenticationFailed 374
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ILSTLSAuthenticationFailed 375
IMEDistributedCacheInactive 375
IMEOverQuota 376
IMEQualityAlert 377
IMEServiceStatus 378
InsufficientFallbackIdentifiers 378
InvalidCredentials 379
LocationOutOfResource 380
MaliciousCallTrace 381
MediaListExhausted 381
MgcpDChannelOutOfService 382
NumberOfRegisteredDevicesExceeded 382
NumberOfRegisteredGatewaysDecreased 383
NumberOfRegisteredGatewaysIncreased 384
NumberOfRegisteredMediaDevicesDecreased 384
NumberOfRegisteredMediaDevicesIncreased 385
NumberOfRegisteredPhonesDropped 385
RecordingCallSetupFail 386
RecordingGatewayRegistrationRejected 387
RecordingGatewayRegistrationTimeout 387
RecordingGatewaySessionFailed 388
RecordingResourcesNotAvailable 388
RecordingSessionTerminatedUnexpectedly 389
RouteListExhausted 389
RTMTSessionsExceedsThreshold 390
SDLLinkOutOfService 391
SmartLicenseAuthorizationExpiringSoon 391
SmartLicenseCommunicationError 392
SmartLicenseExportControlNotAllowed 392
SmartLicenseInEval 393
SmartLicenseInOverageAuthorizationExpired 394
SmartLicenseInOverageOutOfCompliance 394
SmartLicenseNoProvisionAuthorizationExpired 395
SmartLicenseNoProvisionEvalExpired 396
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SmartLicenseNoProvisionOutOfCompliance 396
SmartLicenseRegistrationExpired 397
SmartLicenseRegistrationExpiringSoon 397
SmartLicenseRenewAuthFailed 398
SmartLicenseRenewRegistrationFailed 399
SmartLicense_SLR_InEval 399
SmartLicense_SLR_NoProvision_EvalExpired 400
SmartLicense_SLR_InOverage_NotAuthorized 400
SmartLicense_SLR_NoProvision_NotAuthorized 401
SmartLicense_SLR_ExportControlNotAllowed 402
SwitchesAndAccessPointReached75PercentCapacity 402
SwitchesAndAccessPointReached90PercentCapacity 403
SwitchesAndAccessPointReached95PercentCapacity 403
TCPSetupToIMEFailed 404
TLSConnectionToIMEFailed 405
UserInputFailure 405
IM and Presence Service Alerts 406
CTIGWModuleNotEnabled 406
CTIGWProviderDown 406
CTIGWProviderFailedtoOpen 406
CTIGWQBEFailedRequest 407
CTIGWSystemError 407
CTIGWUserNotAuthorized 407
CTIGWUserNotLicenced 407
DuplicateDirectoryURI 407
DuplicateUserid 408
EspConfigAgentFileWriteError 408
EspConfigAgentHighCPUUtilization 408
EspConfigAgentHighMemoryUtilization 408
EspConfigAgentLocalDBAccessError 408
EspConfigAgentMemAllocError 409
EspConfigAgentNetworkOutage 409
EspConfigAgentNetworkRestored 409
EspConfigAgentProxyDomainNotConfigured 409
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EspConfigAgentRemoteDBAccessError 410
EspConfigAgentSharedMemoryStaticRouteError 410
ESPConfigError 410
ESPConfigNotFound 410
ESPCreateLockFailed 411
ESPLoginError 411
ESPMallocFailure 411
ESPNAPTRInvalidRecord 411
ESPPassedParamInvalid 411
ESPRegistryError 412
ESPRoutingError 412
ESPSharedMemAllocFailed 412
ESPSharedMemCreateFailed 412
ESPSharedMemSetPermFailed 412
ESPSocketError 413
ESPStatsLogFileOpenFailed 413
ESPStopped 413
ESPVirtualProxyError 413
ESPWrongHostName 413
ESPWrongIPAddress 414
ICSACertificateCAConflict 414
ICSACertificateCASignedTrustCertFound 414
ICSACertificateFingerPrintMisMatch 414
ICSACertificateValidationFailure 415
InterclusterSyncAgentAXLConnectionFailed 415
InterclusterSyncAgentPeerDuplicate 415
InvalidDirectoryURI 415
LegacyCUPCLogin 416
NotInCucmServerListError 416
PEAutoRecoveryFailed 416
PEDatabaseError 416
PEIDSQueryError 416
PEIDSSubscribeError 417
PEIDStoIMDBDatabaseSyncError 417
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PELoadHighWaterMark 417
PEMemoryHighCondition 417
PEPeerNodeFailure 418
PESipSocketBindFailure 418
PEStateDisabled 418
PEStateLocked 418
PEWebDAVInitializationFailure 419
PWSAboveCPULimit 419
PWSAboveSipSubscriptionLimit 419
PWSRequestLimitReached 419
PWSSCBFindFailed 419
PWSSCBInitFailed 420
ReplicationDefaultIMDomainChangeFailure 420
ReplicationIMAddressSchemeChangeFailure 420
SRMFailover 420
SRMFailed 420
SyncAgentAXLConnectionFailed 421
UASCBFindFailed 421
UASCBGetFailed 421
XcpCmComponentConnectError 421
XcpCmPauseSockets 421
XcpCmStartupError 422
XcpCmXmppdError 422
XCPConfigMgrConfigurationFailure 422
XCPConfigMgrHostNameResolutionFailed 422
XCPConfigMgrJabberRestartRequired 423
XCPConfigMgrR2RPasswordEncryptionFailed 423
XCPConfigMgrR2RRequestTimedOut 423
XcpDBConnectError 423
XcpMdnsStartError 424
XcpMessArchDBConnectError 424
XcpMessArchDBFullError 424
XcpMFTDBConnectError 424
XcpMFTDBFullError 424
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XcpMFTExtFsFreeSpaceWarn 425
XcpMFTExtFsMountError 425
XcpSIPFedCmComponentConnectError 425
XcpSIPFedCmPauseSockets 425
XcpSIPFedCmStartupError 426
XcpSIPGWStackResourceError 426
XcpThirdPartyComplianceConnectError 426
XcpTxtConfComponentConfigError 426
XcpTxtConfDBConnectError 427
XcpTxtConfDBFullError 427
XcpTxtConfDbQueueSizeLimitError 427
XcpTxtConfGearError 427
XcpWebCmComponentConnectError 427
XcpWebCmHttpdError 428
XcpWebCmPauseSockets 428
XcpWebCmStartupError 428
XcpXMPPFedCmComponentConnectError 428
XcpXMPPFedCmPauseSockets 428
XcpXMPPFedCmStartupError 429
Intercompany Media Engine Alerts 429
BannedFromNetwork 429
IMEDistributedCacheCertificateExpiring 430
IMEDistributedCacheFailure 430
IMESdlLinkOutOfService 431
InvalidCertificate 432
InvalidCredentials 432
MessageOfTheDay 433
SWUpdateRequired 434
TicketPasswordChanged 434
ValidationsPendingExceeded 435
Cisco Unity Connection Alerts 436
NoConnectionToPeer 436
AutoFailoverSucceeded 436
AutoFailoverFailed 437
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AutoFailbackSucceeded 438
AutoFailbackFailed 439
SbrFailed (Split Brain Resolution Failed) 439
DiskConsumptionCloseToCapacityThreshold 440
DiskConsumptionExceedsCapacityThreshold 441
LicenseExpirationWarning 441
LicenseExpired 442
System Error Messages 443
System Error Messages 443
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