Cisco Unified Communications Manager (CallManager) User guide

Cisco Unified Real-Time Monitoring Tool Administration Guide, Release

14

First Published: 2021-03-31

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CONTENTS

Preface xxi

PREFACE

About This Guide xxi

Audience xxii

Related Documentation xxii

Conventions xxii

Communications, Services, and Additional Information xxiii

Cisco Product Security xxiv

Organization xxiv

Administration Overview 1

CHAPTER 1

Cisco Unified Real-Time Monitoring Tool 1

Operating System Support 2

Getting Started 3

CHAPTER 2

Install and Configure Unified RTMT 3

Install Unified RTMT 3

Upgrade RTMT 5

Launch Unified RTMT 6

Run a Program as an Administrator 8

Multiple installations of Unified RTMT 9

Administration Tools 10

System Interface 10

Performance Monitoring 11

System summary status 12

Server Status Monitoring 12

Performance Counter Interface 13

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Trace and Log Central 16

Configuration Profiles 17

Categories 18

Alerts 18

Alert options 18

Alert Fields 19

Alert Logs 21

Log Partition Monitoring Tool 22

Cisco Unified Analysis Manager 23

Services, Servlets, and Service Parameters 24

Nonconfigurable Components 25

Java Requirements for SAML SSO Login to RTMT via Okta 27

Uninstall Unified RTMT 27

System Performance Monitoring 29

CHAPTER 3

Predefined System Objects 29

Voice and Video Monitoring 31

Predefined Cisco Unified Communications Manager Objects 31

Cisco Unified Communications Manager Summary View 35

Call-Processing Activity Monitoring 35

Call-Processing Logs 36

Perform Session Trace 38

Monitor Real-Time Data 38

Monitor Session Trace Data From Local Disk 39

Trace Calls 40

Services Monitoring 43

Service Logs 44

Device Logs 45

Device Monitoring 45

Find Specific Devices to Monitor 47

View Phone Information 48

Generate PRT Information for Endpoints 49

View Device Properties 49

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Set Up Polling Rate for Devices and Perfmon Counters 50

CTI Application, Device, and Line Monitoring 50

View CTI Manager Information 50

Find CTI Applications to Monitor 51

Find CTI Devices To Monitor 51

Find CTI Lines To Monitor 52

View Application Information 53

Access Learned Pattern and SAF Forwarder Reports for Call Control Discovery 54

Access Called Party Trace Report 56

Intercompany Media Services 57

IME Service Monitoring 57

IME System Performance Monitoring 58

Monitor Intercompany Media Services 59

IM and Presence Monitoring 60

IM and Presence and Cisco Jabber summary monitoring 60

Cisco XCP counters 60

Number of connected XMPP clients 60

Number of connected CAXL clients 61

Number of active outbound SIP subscriptions 61

Number of active inbound SIP subscriptions 61

Number of IM sessions 61

Total IM Packets 62

IMs in last 60 seconds 62

Per user and per session counters 62

IM packets sent per session 63

IM packets received per session 63

Total text conferencing rooms 63

Total adhoc group chat rooms 63

Total persistant chat rooms 64

Per-chat room counters 64

IM packets received per room 64

Number of occupants per room 64

SIP proxy counters 65

Number of idle SIP proxy worker processes 65

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Cisco Unity Connection Monitoring 65

Port Monitor 65

Start Cisco Unity Connection Port Monitor Polling 66

Cisco Unified Analysis Manager 67

CHAPTER 4

Cisco Unified Analysis Manager Preferences 67

FTP Server Setup 67

Access FTP Server Options 68

Add or Edit FTP Server 68

Set Up Mail Server 68

Add or Edit Mail Server 69

Set Trace Collection Directory 69

Cisco Unified Analysis Manager Limitations 70

Cisco Unified Analysis Manager Setup 70

Import Device and Group Settings 71

Scheduled Trace and Log Collection Job Status Display 71

Upload and Transfer Files to FTP Server 72

Cisco Unified Analysis Manager Tools 72

Analyze Call Path Tool 72

Analyze Call Path Setup Considerations 73

Nodes 78

Node Management 78

Group Management 80

Trace File Repository Management 81

Call Record Repository Management 82

Define Trace Templates 82

Call Definitions 83

Trace Collection 84

Collect Traces Now 84

Schedule Trace Collection 85

Schedule Trace Settings and Collection 85

Set Trace Levels 86

View Configuration 87

Cisco Unified Analysis Manager Troubleshooting 88

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Profiles and Categories 91

CHAPTER 5

Profiles 91

Add Configuration Profile 91

Restore Configuration Profile 92

Delete Configuration Profile 92

Categories 92

Add Category 92

Rename Category 93

Delete Category 93

Performance Counters 95

CHAPTER 6

Counters 95

Add Counter Using Performance Queries 95

Remove Counter From Performance Monitoring Pane 96

Add Counter Instance 96

Set Up Counter Alert Notification 97

Display Counter Description 98

Local Perfmon Counter Data Logging 98

Start Perfmon Counter Logging 98

Stop Perfmon Counter Logging 99

Configure Data Sample 99

View Counter Data 100

Log files on Perfmon Log Viewer and Microsoft Performance Tool 101

View Log Files on Perfmon Log Viewer 101

Zoom In and Out in Performance Log Viewer 102

View Perfmon Log Files with Microsoft Performance Tool 103

Troubleshooting 104

Perfmon Data Log Troubleshooting 104

Troubleshoot Perfmon Data Logging 111

Alerts 115

CHAPTER 7

Alert Central Displays 115

System Alerts 115

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Automatic Trace Download Activation 116

Voice and Video Alerts 117

IM and Presence Service Alerts 119

Cisco Unity Connection Alerts 122

Alert Action Setup 122

Access Alert Central and Set Up Alerts 122

Set Alert Properties 124

Suspend Alerts 127

Set up alerts for core dump and collect relevant logs 127

Enable Email Alert 128

Collect logs 128

Traces and Logs 131

CHAPTER 8

Trace and Log Central 131

Preparation 131

Import Certificates 131

Types of trace support 132

Trace and Log Central disk IO and CPU throttling 132

View Trace and Log Central Options 132

Collect files 133

Collect Trace Files 133

Query Wizard 136

Schedule Trace Collection in Cisco Unified Communications Manager 140

Schedule Trace Collection in Cisco Unity Connection 143

Start a schedule 145

Execute a schedule 147

View Trace Collection Status 148

Generate Problem Reporting Tool 149

Real-Time Trace 149

Collect Crash Dump in Cisco Unified Communications Manager 153

Collect Crash Dump in Cisco Unity Connection 155

Collect Installation Logs 157

Collect audit logs 157

Display Downloaded Trace Files Using Local Browse 161

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Display and Download Trace Files in Cisco Unified Communications Manager 162

Display And Download Trace Files in Cisco Unity Connection 164

Set Trace Collection Attributes 166

View Trace Results 168

Display Report Information 170

Log Compression 171

Edit Trace Settings 171

Log Viewers 172

Messages in AuditLog Viewer 172

Display AuditApp Logs 173

Display Cisco Unified OS Logs 173

Display Messages in SysLog Viewer 174

Plugins 175

Download and Install Application Plug-Ins 175

Launch Application Plug-Ins 175

Performance Counters and Alerts 177

APPENDIX A

System Counters 177

Cisco HAProxy 177

Cisco Tomcat Connector 178

Cisco Tomcat JVM 179

Cisco Tomcat Web Application 180

Cisco UDS Tomcat Connector 180

Cisco UDS Tomcat JVM 181

Cisco UDS Tomcat Web Application 182

Database Change Notification Client 183

Database Change Notification Server 184

Database Change Notification Subscription 185

Database Local DSN 185

DB User Host Information Counters 185

Enterprise Replication DBSpace Monitors 185

Enterprise Replication Perfmon Counters 186

IP 186

Memory 187

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Network Interface 190

Number of Replicates Created and State of Replication 191

Partition 192

Process 193

Processor 195

System 196

TCP 198

Thread 199

AXL Web Service 199

Ramfs 200

Voice and Video Counters 200

Cisco Analog Access 200

Cisco Annunciator Device 201

Cisco Call Restriction 201

Cisco CallManager 203

Cisco CallManager System Performance 216

Cisco CTIManager 220

Cisco Dual-Mode Mobility 220

Cisco Extension Mobility 222

Cisco Gatekeeper 223

Cisco H.323 224

Cisco Hunt Lists 225

Cisco HW Conference Bridge Device 226

Cisco IP Manager Assistant 227

Cisco LBM service 228

Cisco Lines 228

Cisco Locations LBM 228

Cisco Locations RSVP 230

Cisco Media Streaming Application 230

Cisco Messaging Interface 236

Cisco MGCP BRI Device 237

Cisco MGCP FXO Device 237

Cisco MGCP FXS Device 238

Cisco MGCP Gateways 238

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Cisco MGCP PRI Device 239

Cisco MGCP T1 CAS Device 240

Cisco Mobility Manager 241

Cisco Music On Hold (MOH) Device 242

Cisco MTP Device 244

Cisco Phones 244

Cisco Presence Feature 245

Cisco QSIG Feature 245

Cisco Signaling Performance 246

Cisco SIP 246

Cisco SIP Line Normalization 247

Cisco SIP Normalization 255

Cisco SIP Stack 266

Cisco SIP Station 276

Cisco SW Conf Bridge Device 278

Cisco Telepresence MCU Conference Bridge Device 279

Cisco TFTP Server 280

Cisco Transcode Device 285

Cisco Video Conference Bridge 286

Cisco Web Dialer 287

Cisco WSM Connector 288

IME Client 289

IME Client Instance 290

SAML Single Sign-On 291

Cisco IVR Device 292

IM and Presence Service Counters 292

Cisco Client Profile Agent 292

Cisco Presence Engine 293

Cisco Server Recovery Manager 299

Cisco SIP Proxy 299

Cisco Sync Agent 304

Cisco XCP Auth Component 304

Cisco XCP CM 305

Cisco XCP Component Stanza Traffic 305

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Cisco XCP JDS 306

Cisco XCP JSM 306

Cisco XCP JSM IQ Namespaces 308

Cisco XCP JSM Session 308

Cisco XCP MA Basic 308

Cisco XCP Managed File Transfer 309

Cisco XCP Router 310

Cisco XCP SIP S2S 310

Cisco XCP S2S 311

Cisco XCP TC 311

Cisco XCP TC Room 312

Cisco XCP WebCM 313

Cisco Unity Connection Counters 313

CUC Data Store 313

CUC Data Store: Databases 314

CUC Digital Notifications 314

CUC Directory Services 315

CUC Feeder 315

CUC Mailbox Sync 315

CUC Mailbox Sync on Gmail Server 317

CUC Message Store 318

CUC Message Store: Databases 321

CUC Personal Call Transfer Rules 321

CUC Phone System 322

CUC Phone System: Ports 325

CUC Replication 325

CUC Replicator: Remote Connection Locations 326

Connection REST Tomcat Connector 326

Connection REST Tomcat JVM 327

Connection REST Tomcat Web Application 328

CUC Sessions: Authz Server 329

CUC Sessions: Calendar Access 329

CUC Sessions: E-Mail Access 330

CUC Sessions: IMAP Server 330

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CUC Sessions: RSS 332

CUC Sessions: SMTP Server 332

CUC Sessions: SpeechView Processor 332

CUC Sessions: TRaP 333

CUC Sessions: TTS 333

CUC Sessions: Unified Client 334

CUC Sessions: Video 334

CUC Sessions: Voice 336

CUC Sessions: VUI 339

CUC Sessions: Web 339

CUC Sessions: Web E-Mail Access 340

CUC System Agent 341

CUC VMREST 341

CUC VMREST Container 342

System Alerts 342

AuditLogOverFlowDueToLogRotation 342

AuditLogOverflowDueToLPMPurge 343

AuditLogsExceedsConfiguredThreshold 343

AuthenticationFailed 344

CCMEncryptionErrorDetected 344

CiscoDRFFailure 345

CoreDumpFileFound 346

CpuPegging 346

CriticalServiceDown 347

DBChangeNotifyFailure 347

DBReplicationFailure 348

DBReplicationTableOutOfSync 349

HardwareFailure 349

LogFileSearchStringFound 350

LogPartitionHighWaterMarkExceeded 351

LogPartitionLowWaterMarkExceeded 351

LowActivePartitionAvailableDiskSpace 352

LowAvailableVirtualMemory 353

LowInactivePartitionAvailableDiskSpace 354

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LowSwapPartitionAvailableDiskSpace 354

ServerDown 355

SparePartitionHighWaterMarkExceeded 356

SparePartitionLowWaterMarkExceeded 356

SyslogSeverityMatchFound 357

SyslogStringMatchFound 358

SystemVersionMismatched 358

TCPRemoteSyslogDeliveryFailed 359

TLSRemoteSyslogDeliveryFailed 359

TotalProcessesAndThreadsExceededThreshold 360

Voice and Video Alerts 361

BeginThrottlingCallListBLFSubscriptions 361

CallAttemptBlockedByPolicy 362

CallProcessingNodeCpuPegging 362

CARIDSEngineCritical 363

CARIDSEngineFailure 364

CARSchedulerJobFailed 364

CDRAgentSendFileFailed 365

CDRFileDeliveryFailed 365

CDRFileDeliveryFailureContinues 366

CDRHighWaterMarkExceeded 366

CDRMaximumDiskSpaceExceeded 367

CiscoWLCSyncServiceDown 368

CodeYellow 368

DDRBlockPrevention 369

DDRDown 370

EMCCFailedInLocalCluster 370

EMCCFailedInRemoteCluster 371

ExcessiveVoiceQualityReports 371

ILSDuplicateURI 372

ILSHubClusterUnreachable 373

ILSPeerLimitApproachingWarning 373

ILSPeerLimitExceeded 374

ILSPwdAuthenticationFailed 374

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ILSTLSAuthenticationFailed 375

IMEDistributedCacheInactive 375

IMEOverQuota 376

IMEQualityAlert 377

IMEServiceStatus 378

InsufficientFallbackIdentifiers 378

InvalidCredentials 379

LocationOutOfResource 380

MaliciousCallTrace 381

MediaListExhausted 381

MgcpDChannelOutOfService 382

NumberOfRegisteredDevicesExceeded 382

NumberOfRegisteredGatewaysDecreased 383

NumberOfRegisteredGatewaysIncreased 384

NumberOfRegisteredMediaDevicesDecreased 384

NumberOfRegisteredMediaDevicesIncreased 385

NumberOfRegisteredPhonesDropped 385

RecordingCallSetupFail 386

RecordingGatewayRegistrationRejected 387

RecordingGatewayRegistrationTimeout 387

RecordingGatewaySessionFailed 388

RecordingResourcesNotAvailable 388

RecordingSessionTerminatedUnexpectedly 389

RouteListExhausted 389

RTMTSessionsExceedsThreshold 390

SDLLinkOutOfService 391

SmartLicenseAuthorizationExpiringSoon 391

SmartLicenseCommunicationError 392

SmartLicenseExportControlNotAllowed 392

SmartLicenseInEval 393

SmartLicenseInOverageAuthorizationExpired 394

SmartLicenseInOverageOutOfCompliance 394

SmartLicenseNoProvisionAuthorizationExpired 395

SmartLicenseNoProvisionEvalExpired 396

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SmartLicenseNoProvisionOutOfCompliance 396

SmartLicenseRegistrationExpired 397

SmartLicenseRegistrationExpiringSoon 397

SmartLicenseRenewAuthFailed 398

SmartLicenseRenewRegistrationFailed 399

SmartLicense_SLR_InEval 399

SmartLicense_SLR_NoProvision_EvalExpired 400

SmartLicense_SLR_InOverage_NotAuthorized 400

SmartLicense_SLR_NoProvision_NotAuthorized 401

SmartLicense_SLR_ExportControlNotAllowed 402

SwitchesAndAccessPointReached75PercentCapacity 402

SwitchesAndAccessPointReached90PercentCapacity 403

SwitchesAndAccessPointReached95PercentCapacity 403

TCPSetupToIMEFailed 404

TLSConnectionToIMEFailed 405

UserInputFailure 405

IM and Presence Service Alerts 406

CTIGWModuleNotEnabled 406

CTIGWProviderDown 406

CTIGWProviderFailedtoOpen 406

CTIGWQBEFailedRequest 407

CTIGWSystemError 407

CTIGWUserNotAuthorized 407

CTIGWUserNotLicenced 407

DuplicateDirectoryURI 407

DuplicateUserid 408

EspConfigAgentFileWriteError 408

EspConfigAgentHighCPUUtilization 408

EspConfigAgentHighMemoryUtilization 408

EspConfigAgentLocalDBAccessError 408

EspConfigAgentMemAllocError 409

EspConfigAgentNetworkOutage 409

EspConfigAgentNetworkRestored 409

EspConfigAgentProxyDomainNotConfigured 409

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EspConfigAgentRemoteDBAccessError 410

EspConfigAgentSharedMemoryStaticRouteError 410

ESPConfigError 410

ESPConfigNotFound 410

ESPCreateLockFailed 411

ESPLoginError 411

ESPMallocFailure 411

ESPNAPTRInvalidRecord 411

ESPPassedParamInvalid 411

ESPRegistryError 412

ESPRoutingError 412

ESPSharedMemAllocFailed 412

ESPSharedMemCreateFailed 412

ESPSharedMemSetPermFailed 412

ESPSocketError 413

ESPStatsLogFileOpenFailed 413

ESPStopped 413

ESPVirtualProxyError 413

ESPWrongHostName 413

ESPWrongIPAddress 414

ICSACertificateCAConflict 414

ICSACertificateCASignedTrustCertFound 414

ICSACertificateFingerPrintMisMatch 414

ICSACertificateValidationFailure 415

InterclusterSyncAgentAXLConnectionFailed 415

InterclusterSyncAgentPeerDuplicate 415

InvalidDirectoryURI 415

LegacyCUPCLogin 416

NotInCucmServerListError 416

PEAutoRecoveryFailed 416

PEDatabaseError 416

PEIDSQueryError 416

PEIDSSubscribeError 417

PEIDStoIMDBDatabaseSyncError 417

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PELoadHighWaterMark 417

PEMemoryHighCondition 417

PEPeerNodeFailure 418

PESipSocketBindFailure 418

PEStateDisabled 418

PEStateLocked 418

PEWebDAVInitializationFailure 419

PWSAboveCPULimit 419

PWSAboveSipSubscriptionLimit 419

PWSRequestLimitReached 419

PWSSCBFindFailed 419

PWSSCBInitFailed 420

ReplicationDefaultIMDomainChangeFailure 420

ReplicationIMAddressSchemeChangeFailure 420

SRMFailover 420

SRMFailed 420

SyncAgentAXLConnectionFailed 421

UASCBFindFailed 421

UASCBGetFailed 421

XcpCmComponentConnectError 421

XcpCmPauseSockets 421

XcpCmStartupError 422

XcpCmXmppdError 422

XCPConfigMgrConfigurationFailure 422

XCPConfigMgrHostNameResolutionFailed 422

XCPConfigMgrJabberRestartRequired 423

XCPConfigMgrR2RPasswordEncryptionFailed 423

XCPConfigMgrR2RRequestTimedOut 423

XcpDBConnectError 423

XcpMdnsStartError 424

XcpMessArchDBConnectError 424

XcpMessArchDBFullError 424

XcpMFTDBConnectError 424

XcpMFTDBFullError 424

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XcpMFTExtFsFreeSpaceWarn 425

XcpMFTExtFsMountError 425

XcpSIPFedCmComponentConnectError 425

XcpSIPFedCmPauseSockets 425

XcpSIPFedCmStartupError 426

XcpSIPGWStackResourceError 426

XcpThirdPartyComplianceConnectError 426

XcpTxtConfComponentConfigError 426

XcpTxtConfDBConnectError 427

XcpTxtConfDBFullError 427

XcpTxtConfDbQueueSizeLimitError 427

XcpTxtConfGearError 427

XcpWebCmComponentConnectError 427

XcpWebCmHttpdError 428

XcpWebCmPauseSockets 428

XcpWebCmStartupError 428

XcpXMPPFedCmComponentConnectError 428

XcpXMPPFedCmPauseSockets 428

XcpXMPPFedCmStartupError 429

Intercompany Media Engine Alerts 429

BannedFromNetwork 429

IMEDistributedCacheCertificateExpiring 430

IMEDistributedCacheFailure 430

IMESdlLinkOutOfService 431

InvalidCertificate 432

InvalidCredentials 432

MessageOfTheDay 433

SWUpdateRequired 434

TicketPasswordChanged 434

ValidationsPendingExceeded 435

Cisco Unity Connection Alerts 436

NoConnectionToPeer 436

AutoFailoverSucceeded 436

AutoFailoverFailed 437

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AutoFailbackSucceeded 438

AutoFailbackFailed 439

SbrFailed (Split Brain Resolution Failed) 439

DiskConsumptionCloseToCapacityThreshold 440

DiskConsumptionExceedsCapacityThreshold 441

LicenseExpirationWarning 441

LicenseExpired 442

System Error Messages 443

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