Unified Communications Manager (CallManager)

Cisco Unified Communications Manager (CallManager), Unified Communications Manager Version 12.5 User guide

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Cisco Unified Real-Time Monitoring Tool Administration Guide, Release
12.5(1)SU2
First Published: 2020-02-03
Last Modified: 2020-10-16
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CONTENTS
Preface xxi
PREFACE
About This Guide xxi
Audience xxii
Related Documentation xxii
Conventions xxii
Communications, Services, and Additional Information xxiii
Cisco Product Security xxiv
Organization xxiv
Administration Overview 1
CHAPTER 1
Cisco Unified Real-Time Monitoring Tool 1
Operating System Support 2
Getting Started 3
CHAPTER 2
Install and Configure Unified RTMT 3
Install Unified RTMT 3
Upgrade RTMT 5
Launch Unified RTMT 6
Run a Program as an Administrator 8
Multiple installations of Unified RTMT 9
Administration Tools 10
System Interface 10
Performance Monitoring 11
System summary status 12
Server Status Monitoring 12
Performance Counter Interface 13
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Trace and Log Central 16
Configuration Profiles 17
Categories 18
Alerts 18
Alert options 18
Alert Fields 19
Alert Logs 21
Log Partition Monitoring Tool 22
Cisco Unified Analysis Manager 23
Services, Servlets, and Service Parameters 24
Nonconfigurable Components 25
Java Requirements for SAML SSO Login to RTMT via Okta 27
Uninstall Unified RTMT 27
System Performance Monitoring 29
CHAPTER 3
Predefined System Objects 29
Voice and Video Monitoring 31
Predefined Cisco Unified Communications Manager Objects 31
Cisco Unified Communications Manager Summary View 35
Call-Processing Activity Monitoring 35
Call-Processing Logs 36
Perform Session Trace 38
Monitor Real-Time Data 38
Monitor Session Trace Data From Local Disk 39
Trace Calls 40
Services Monitoring 43
Service Logs 44
Device Logs 45
Device Monitoring 45
Device Monitoring 45
Find Specific Devices to Monitor 46
View Phone Information 48
Generate PRT Information for Endpoints 49
View Device Properties 49
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Set Up Polling Rate for Devices and Perfmon Counters 49
CTI Application, Device, and Line Monitoring 50
View CTI Manager Information 50
Find CTI Applications to Monitor 50
Find CTI Devices To Monitor 51
Find CTI Lines To Monitor 52
View Application Information 53
Access Learned Pattern and SAF Forwarder Reports for Call Control Discovery 53
Access Called Party Trace Report 56
Intercompany Media Services 57
IME Service Monitoring 57
IME System Performance Monitoring 58
Monitor Intercompany Media Services 59
IM and Presence Monitoring 60
IM and Presence and Cisco Jabber summary monitoring 60
Cisco XCP counters 60
Number of connected XMPP clients 60
Number of connected CAXL clients 61
Number of active outbound SIP subscriptions 61
Number of active inbound SIP subscriptions 61
Number of IM sessions 61
Total IM Packets 62
IMs in last 60 seconds 62
Per user and per session counters 62
IM packets sent per session 63
IM packets received per session 63
Total text conferencing rooms 63
Total adhoc group chat rooms 63
Total persistant chat rooms 64
Per-chat room counters 64
IM packets received per room 64
Number of occupants per room 64
SIP proxy counters 65
Number of idle SIP proxy worker processes 65
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Cisco Unity Connection Monitoring 65
Port Monitor 65
Start Cisco Unity Connection Port Monitor Polling 66
Cisco Unified Analysis Manager 67
CHAPTER 4
Cisco Unified Analysis Manager Preferences 67
FTP Server Setup 67
Access FTP Server Options 68
Add or Edit FTP Server 68
Set Up Mail Server 68
Add or Edit Mail Server 69
Set Trace Collection Directory 69
Cisco Unified Analysis Manager Limitations 70
Cisco Unified Analysis Manager Setup 70
Import Device and Group Settings 71
Scheduled Trace and Log Collection Job Status Display 71
Upload and Transfer Files to FTP Server 72
Cisco Unified Analysis Manager Tools 72
Analyze Call Path Tool 72
Analyze Call Path Setup Considerations 73
Nodes 78
Node Management 78
Group Management 80
Trace File Repository Management 81
Call Record Repository Management 82
Define Trace Templates 82
Call Definitions 83
Trace Collection 84
Collect Traces Now 84
Schedule Trace Collection 85
Schedule Trace Settings and Collection 85
Set Trace Levels 86
View Configuration 87
Cisco Unified Analysis Manager Troubleshooting 87
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Profiles and Categories 89
CHAPTER 5
Profiles 89
Add Configuration Profile 89
Restore Configuration Profile 90
Delete Configuration Profile 90
Categories 90
Add Category 90
Rename Category 91
Delete Category 91
Performance Counters 93
CHAPTER 6
Counters 93
Add Counter Using Performance Queries 93
Remove Counter From Performance Monitoring Pane 94
Add Counter Instance 94
Set Up Counter Alert Notification 95
Display Counter Description 96
Local Perfmon Counter Data Logging 96
Start Perfmon Counter Logging 96
Stop Perfmon Counter Logging 97
Configure Data Sample 97
View Counter Data 98
Log files on Perfmon Log Viewer and Microsoft Performance Tool 99
View Log Files on Perfmon Log Viewer 99
Zoom In and Out in Performance Log Viewer 100
View Perfmon Log Files with Microsoft Performance Tool 101
Troubleshooting 102
Perfmon Data Log Troubleshooting 102
Troubleshoot Perfmon Data Logging 109
Alerts 111
CHAPTER 7
Alert Central Displays 111
System Alerts 111
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Automatic Trace Download Activation 112
Voice and Video Alerts 113
IM and Presence Service Alerts 115
Cisco Unity Connection Alerts 118
Alert Action Setup 118
Access Alert Central and Set Up Alerts 118
Set Alert Properties 120
Suspend Alerts 123
Set up alerts for core dump and collect relevant logs 123
Enable Email Alert 124
Collect logs 124
Traces and Logs 127
CHAPTER 8
Trace and Log Central 127
Preparation 127
Import Certificates 127
Types of trace support 128
Trace and Log Central disk IO and CPU throttling 128
View Trace and Log Central Options 128
Collect files 129
Collect Trace Files 129
Query Wizard 132
Schedule Trace Collection in Cisco Unified Communications Manager 136
Schedule Trace Collection in Cisco Unity Connection 139
Start a schedule 141
Execute a schedule 143
View Trace Collection Status 144
Generate Problem Reporting Tool 145
Real-Time Trace 145
Collect Crash Dump in Cisco Unified Communications Manager 149
Collect Crash Dump in Cisco Unity Connection 151
Collect Installation Logs 153
Collect audit logs 153
Display Downloaded Trace Files Using Local Browse 157
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Display and Download Trace Files in Cisco Unified Communications Manager 158
Display And Download Trace Files in Cisco Unity Connection 160
Set Trace Collection Attributes 162
View Trace Results 164
Display Report Information 166
Log Compression 167
Edit Trace Settings 167
Log Viewers 168
Messages in AuditLog Viewer 168
Display AuditApp Logs 169
Display Cisco Unified OS Logs 169
Display Messages in SysLog Viewer 170
Plugins 171
Download and Install Application Plug-Ins 171
Launch Application Plug-Ins 172
Performance Counters and Alerts 173
APPENDIX A
System Counters 173
Cisco Tomcat Connector 173
Cisco Tomcat JVM 174
Cisco Tomcat Web Application 175
Database Change Notification Client 176
Database Change Notification Server 177
Database Change Notification Subscription 178
Database Local DSN 178
DB User Host Information Counters 178
Enterprise Replication DBSpace Monitors 178
Enterprise Replication Perfmon Counters 179
IP 179
Memory 180
Network Interface 183
Number of Replicates Created and State of Replication 184
Partition 185
Process 186
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Processor 188
System 189
TCP 191
Thread 192
AXL Web Service 192
Ramfs 193
Voice and Video Counters 193
Cisco Analog Access 193
Cisco Annunciator Device 194
Cisco Call Restriction 194
Cisco CallManager 196
Cisco CallManager System Performance 209
Cisco CTIManager 213
Cisco Dual-Mode Mobility 213
Cisco Extension Mobility 215
Cisco Gatekeeper 216
Cisco H.323 217
Cisco Hunt Lists 218
Cisco HW Conference Bridge Device 219
Cisco IP Manager Assistant 220
Cisco LBM service 221
Cisco Lines 221
Cisco Locations LBM 221
Cisco Locations RSVP 223
Cisco Media Streaming Application 223
Cisco Messaging Interface 229
Cisco MGCP BRI Device 230
Cisco MGCP FXO Device 230
Cisco MGCP FXS Device 231
Cisco MGCP Gateways 231
Cisco MGCP PRI Device 232
Cisco MGCP T1 CAS Device 233
Cisco Mobility Manager 234
Cisco Music On Hold (MOH) Device 235
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Cisco MTP Device 237
Cisco Phones 237
Cisco Presence Feature 238
Cisco QSIG Feature 238
Cisco Signaling Performance 239
Cisco SIP 239
Cisco SIP Line Normalization 240
Cisco SIP Normalization 248
Cisco SIP Stack 259
Cisco SIP Station 269
Cisco SW Conf Bridge Device 271
Cisco Telepresence MCU Conference Bridge Device 272
Cisco TFTP Server 273
Cisco Transcode Device 278
Cisco Video Conference Bridge 279
Cisco Web Dialer 280
Cisco WSM Connector 281
IME Client 282
IME Client Instance 283
SAML Single Sign-On 284
Cisco IVR Device 285
IM and Presence Service Counters 285
Cisco Client Profile Agent 285
Cisco Presence Engine 286
Cisco Server Recovery Manager 292
Cisco SIP Proxy 292
Cisco Sync Agent 297
Cisco XCP Auth Component 297
Cisco XCP CM 298
Cisco XCP Component Stanza Traffic 298
Cisco XCP JDS 299
Cisco XCP JSM 299
Cisco XCP JSM IQ Namespaces 301
Cisco XCP JSM Session 301
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Cisco XCP MA Basic 301
Cisco XCP Managed File Transfer 302
Cisco XCP Router 303
Cisco XCP SIP S2S 303
Cisco XCP S2S 304
Cisco XCP TC 304
Cisco XCP TC Room 305
Cisco XCP WebCM 306
Cisco Unity Connection Counters 306
CUC Data Store 306
CUC Data Store: Databases 307
CUC Digital Notifications 307
CUC Directory Services 308
CUC Feeder 308
CUC Mailbox Sync 308
CUC Message Store 310
CUC Message Store: Databases 312
CUC Personal Call Transfer Rules 313
CUC Phone System 313
CUC Phone System: Ports 316
CUC Replication 317
CUC Replicator: Remote Connection Locations 317
CUC Sessions: Authz Server 318
CUC Sessions: Calendar Access 318
CUC Sessions: E-Mail Access 319
CUC Sessions: IMAP Server 319
CUC Sessions: RSS 321
CUC Sessions: SMTP Server 321
CUC Sessions: SpeechView Processor 321
CUC Sessions: TRaP 322
CUC Sessions: TTS 322
CUC Sessions: Unified Client 323
CUC Sessions: Video 323
CUC Sessions: Voice 325
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CUC Sessions: VUI 328
CUC Sessions: Web 328
CUC Sessions: Web E-Mail Access 329
CUC System Agent 330
System Alerts 330
AuditLogOverFlowDueToLogRotation 330
AuditLogOverflowDueToLPMPurge 331
AuditLogsExceedsConfiguredThreshold 332
AuthenticationFailed 332
CCMEncryptionErrorDetected 333
CiscoDRFFailure 333
CoreDumpFileFound 334
CpuPegging 335
CriticalServiceDown 335
DBChangeNotifyFailure 336
DBReplicationFailure 336
DBReplicationTableOutOfSync 337
HardwareFailure 338
LogFileSearchStringFound 338
LogPartitionHighWaterMarkExceeded 339
LogPartitionLowWaterMarkExceeded 340
LowActivePartitionAvailableDiskSpace 341
LowAvailableVirtualMemory 342
LowInactivePartitionAvailableDiskSpace 342
LowSwapPartitionAvailableDiskSpace 343
ServerDown 343
SparePartitionHighWaterMarkExceeded 344
SparePartitionLowWaterMarkExceeded 345
SyslogSeverityMatchFound 345
SyslogStringMatchFound 346
SystemVersionMismatched 347
TCPRemoteSyslogDeliveryFailed 347
TLSRemoteSyslogDeliveryFailed 348
TotalProcessesAndThreadsExceededThreshold 349
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Voice and Video Alerts 349
BeginThrottlingCallListBLFSubscriptions 349
CallAttemptBlockedByPolicy 350
CallProcessingNodeCpuPegging 350
CARIDSEngineCritical 352
CARIDSEngineFailure 352
CARSchedulerJobFailed 353
CDRAgentSendFileFailed 353
CDRFileDeliveryFailed 354
CDRFileDeliveryFailureContinues 354
CDRHighWaterMarkExceeded 355
CDRMaximumDiskSpaceExceeded 356
CiscoWLCSyncServiceDown 356
CodeYellow 357
DDRBlockPrevention 357
DDRDown 358
EMCCFailedInLocalCluster 359
EMCCFailedInRemoteCluster 359
ExcessiveVoiceQualityReports 360
ILSDuplicateURI 360
ILSHubClusterUnreachable 361
ILSPeerLimitApproachingWarning 362
ILSPeerLimitExceeded 362
ILSPwdAuthenticationFailed 363
ILSTLSAuthenticationFailed 364
IMEDistributedCacheInactive 364
IMEOverQuota 365
IMEQualityAlert 366
IMEServiceStatus 366
InsufficientFallbackIdentifiers 367
InvalidCredentials 368
LocationOutOfResource 369
MaliciousCallTrace 369
MediaListExhausted 370
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MgcpDChannelOutOfService 371
NumberOfRegisteredDevicesExceeded 371
NumberOfRegisteredGatewaysDecreased 372
NumberOfRegisteredGatewaysIncreased 372
NumberOfRegisteredMediaDevicesDecreased 373
NumberOfRegisteredMediaDevicesIncreased 374
NumberOfRegisteredPhonesDropped 374
RecordingCallSetupFail 375
RecordingGatewayRegistrationRejected 375
RecordingGatewayRegistrationTimeout 376
RecordingGatewaySessionFailed 376
RecordingResourcesNotAvailable 377
RecordingSessionTerminatedUnexpectedly 378
RouteListExhausted 378
RTMTSessionsExceedsThreshold 379
SDLLinkOutOfService 379
SmartLicenseAuthorizationExpiringSoon 380
SmartLicenseCommunicationError 380
SmartLicenseExportControlNotAllowed 381
SmartLicenseInEval 382
SmartLicenseInOverageAuthorizationExpired 382
SmartLicenseInOverageOutOfCompliance 383
SmartLicenseNoProvisionAuthorizationExpired 383
SmartLicenseNoProvisionEvalExpired 384
SmartLicenseNoProvisionOutOfCompliance 385
SmartLicenseRegistrationExpired 385
SmartLicenseRegistrationExpiringSoon 386
SmartLicenseRenewAuthFailed 386
SmartLicenseRenewRegistrationFailed 387
SmartLicense_SLR_InEval 388
SmartLicense_SLR_NoProvision_EvalExpired 388
SmartLicense_SLR_InOverage_NotAuthorized 389
SmartLicense_SLR_NoProvision_NotAuthorized 389
SmartLicense_SLR_ExportControlNotAllowed 390
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SwitchesAndAccessPointReached75PercentCapacity 391
SwitchesAndAccessPointReached90PercentCapacity 391
SwitchesAndAccessPointReached95PercentCapacity 392
TCPSetupToIMEFailed 392
TLSConnectionToIMEFailed 393
UserInputFailure 394
IM and Presence Service Alerts 394
CTIGWModuleNotEnabled 394
CTIGWProviderDown 395
CTIGWProviderFailedtoOpen 395
CTIGWQBEFailedRequest 395
CTIGWSystemError 395
CTIGWUserNotAuthorized 395
CTIGWUserNotLicenced 396
DuplicateDirectoryURI 396
DuplicateUserid 396
EspConfigAgentFileWriteError 396
EspConfigAgentHighCPUUtilization 396
EspConfigAgentHighMemoryUtilization 397
EspConfigAgentLocalDBAccessError 397
EspConfigAgentMemAllocError 397
EspConfigAgentNetworkOutage 397
EspConfigAgentNetworkRestored 397
EspConfigAgentProxyDomainNotConfigured 398
EspConfigAgentRemoteDBAccessError 398
EspConfigAgentSharedMemoryStaticRouteError 398
ESPConfigError 398
ESPConfigNotFound 399
ESPCreateLockFailed 399
ESPLoginError 399
ESPMallocFailure 399
ESPNAPTRInvalidRecord 399
ESPPassedParamInvalid 400
ESPRegistryError 400
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ESPRoutingError 400
ESPSharedMemAllocFailed 400
ESPSharedMemCreateFailed 400
ESPSharedMemSetPermFailed 401
ESPSocketError 401
ESPStatsLogFileOpenFailed 401
ESPStopped 401
ESPVirtualProxyError 402
ESPWrongHostName 402
ESPWrongIPAddress 402
ICSACertificateCAConflict 402
ICSACertificateCASignedTrustCertFound 402
ICSACertificateFingerPrintMisMatch 403
ICSACertificateValidationFailure 403
InterclusterSyncAgentAXLConnectionFailed 403
InterclusterSyncAgentPeerDuplicate 403
InvalidDirectoryURI 404
LegacyCUPCLogin 404
NotInCucmServerListError 404
PEAutoRecoveryFailed 404
PEDatabaseError 404
PEIDSQueryError 405
PEIDSSubscribeError 405
PEIDStoIMDBDatabaseSyncError 405
PELoadHighWaterMark 405
PEMemoryHighCondition 406
PEPeerNodeFailure 406
PESipSocketBindFailure 406
PEStateDisabled 406
PEStateLocked 407
PEWebDAVInitializationFailure 407
PWSAboveCPULimit 407
PWSAboveSipSubscriptionLimit 407
PWSRequestLimitReached 407
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PWSSCBFindFailed 408
PWSSCBInitFailed 408
ReplicationDefaultIMDomainChangeFailure 408
ReplicationIMAddressSchemeChangeFailure 408
SRMFailover 408
SRMFailed 409
SyncAgentAXLConnectionFailed 409
UASCBFindFailed 409
UASCBGetFailed 409
XcpCmComponentConnectError 409
XcpCmPauseSockets 410
XcpCmStartupError 410
XcpCmXmppdError 410
XCPConfigMgrConfigurationFailure 410
XCPConfigMgrHostNameResolutionFailed 410
XCPConfigMgrJabberRestartRequired 411
XCPConfigMgrR2RPasswordEncryptionFailed 411
XCPConfigMgrR2RRequestTimedOut 411
XcpDBConnectError 411
XcpMdnsStartError 412
XcpMessArchDBConnectError 412
XcpMessArchDBFullError 412
XcpMFTDBConnectError 412
XcpMFTDBFullError 412
XcpMFTExtFsFreeSpaceWarn 413
XcpMFTExtFsMountError 413
XcpSIPFedCmComponentConnectError 413
XcpSIPFedCmPauseSockets 413
XcpSIPFedCmStartupError 414
XcpSIPGWStackResourceError 414
XcpThirdPartyComplianceConnectError 414
XcpTxtConfComponentConfigError 414
XcpTxtConfDBConnectError 415
XcpTxtConfDBFullError 415
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XcpTxtConfDbQueueSizeLimitError 415
XcpTxtConfGearError 415
XcpWebCmComponentConnectError 415
XcpWebCmHttpdError 416
XcpWebCmPauseSockets 416
XcpWebCmStartupError 416
XcpXMPPFedCmComponentConnectError 416
XcpXMPPFedCmPauseSockets 416
XcpXMPPFedCmStartupError 417
Intercompany Media Engine Alerts 417
BannedFromNetwork 417
IMEDistributedCacheCertificateExpiring 418
IMEDistributedCacheFailure 418
IMESdlLinkOutOfService 419
InvalidCertificate 420
InvalidCredentials 420
MessageOfTheDay 421
SWUpdateRequired 422
TicketPasswordChanged 422
ValidationsPendingExceeded 423
Cisco Unity Connection Alerts 424
NoConnectionToPeer 424
AutoFailoverSucceeded 424
AutoFailoverFailed 425
AutoFailbackSucceeded 426
AutoFailbackFailed 427
SbrFailed (Split Brain Resolution Failed) 427
DiskConsumptionCloseToCapacityThreshold 428
DiskConsumptionExceedsCapacityThreshold 429
LicenseExpirationWarning 429
LicenseExpired 430
System Error Messages 431
System Error Messages 431
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