Cisco Unified Communications Manager (CallManager) User guide

Cisco Unified Real-Time Monitoring Tool Administration Guide, Release

12.5(1)SU2

First Published: 2020-02-03

Last Modified: 2020-10-16

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CONTENTS

Preface xxi

PREFACE

About This Guide xxi

Audience xxii

Related Documentation xxii

Conventions xxii

Communications, Services, and Additional Information xxiii

Cisco Product Security xxiv

Organization xxiv

Administration Overview 1

CHAPTER 1

Cisco Unified Real-Time Monitoring Tool 1

Operating System Support 2

Getting Started 3

CHAPTER 2

Install and Configure Unified RTMT 3

Install Unified RTMT 3

Upgrade RTMT 5

Launch Unified RTMT 6

Run a Program as an Administrator 8

Multiple installations of Unified RTMT 9

Administration Tools 10

System Interface 10

Performance Monitoring 11

System summary status 12

Server Status Monitoring 12

Performance Counter Interface 13

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Trace and Log Central 16

Configuration Profiles 17

Categories 18

Alerts 18

Alert options 18

Alert Fields 19

Alert Logs 21

Log Partition Monitoring Tool 22

Cisco Unified Analysis Manager 23

Services, Servlets, and Service Parameters 24

Nonconfigurable Components 25

Java Requirements for SAML SSO Login to RTMT via Okta 27

Uninstall Unified RTMT 27

System Performance Monitoring 29

CHAPTER 3

Predefined System Objects 29

Voice and Video Monitoring 31

Predefined Cisco Unified Communications Manager Objects 31

Cisco Unified Communications Manager Summary View 35

Call-Processing Activity Monitoring 35

Call-Processing Logs 36

Perform Session Trace 38

Monitor Real-Time Data 38

Monitor Session Trace Data From Local Disk 39

Trace Calls 40

Services Monitoring 43

Service Logs 44

Device Logs 45

Device Monitoring 45

Find Specific Devices to Monitor 46

View Phone Information 48

Generate PRT Information for Endpoints 49

View Device Properties 49

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Set Up Polling Rate for Devices and Perfmon Counters 49

CTI Application, Device, and Line Monitoring 50

View CTI Manager Information 50

Find CTI Applications to Monitor 50

Find CTI Devices To Monitor 51

Find CTI Lines To Monitor 52

View Application Information 53

Access Learned Pattern and SAF Forwarder Reports for Call Control Discovery 53

Access Called Party Trace Report 56

Intercompany Media Services 57

IME Service Monitoring 57

IME System Performance Monitoring 58

Monitor Intercompany Media Services 59

IM and Presence Monitoring 60

IM and Presence and Cisco Jabber summary monitoring 60

Cisco XCP counters 60

Number of connected XMPP clients 60

Number of connected CAXL clients 61

Number of active outbound SIP subscriptions 61

Number of active inbound SIP subscriptions 61

Number of IM sessions 61

Total IM Packets 62

IMs in last 60 seconds 62

Per user and per session counters 62

IM packets sent per session 63

IM packets received per session 63

Total text conferencing rooms 63

Total adhoc group chat rooms 63

Total persistant chat rooms 64

Per-chat room counters 64

IM packets received per room 64

Number of occupants per room 64

SIP proxy counters 65

Number of idle SIP proxy worker processes 65

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Cisco Unity Connection Monitoring 65

Port Monitor 65

Start Cisco Unity Connection Port Monitor Polling 66

Cisco Unified Analysis Manager 67

CHAPTER 4

Cisco Unified Analysis Manager Preferences 67

FTP Server Setup 67

Access FTP Server Options 68

Add or Edit FTP Server 68

Set Up Mail Server 68

Add or Edit Mail Server 69

Set Trace Collection Directory 69

Cisco Unified Analysis Manager Limitations 70

Cisco Unified Analysis Manager Setup 70

Import Device and Group Settings 71

Scheduled Trace and Log Collection Job Status Display 71

Upload and Transfer Files to FTP Server 72

Cisco Unified Analysis Manager Tools 72

Analyze Call Path Tool 72

Analyze Call Path Setup Considerations 73

Nodes 78

Node Management 78

Group Management 80

Trace File Repository Management 81

Call Record Repository Management 82

Define Trace Templates 82

Call Definitions 83

Trace Collection 84

Collect Traces Now 84

Schedule Trace Collection 85

Schedule Trace Settings and Collection 85

Set Trace Levels 86

View Configuration 87

Cisco Unified Analysis Manager Troubleshooting 87

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Profiles and Categories 89

CHAPTER 5

Profiles 89

Add Configuration Profile 89

Restore Configuration Profile 90

Delete Configuration Profile 90

Categories 90

Add Category 90

Rename Category 91

Delete Category 91

Performance Counters 93

CHAPTER 6

Counters 93

Add Counter Using Performance Queries 93

Remove Counter From Performance Monitoring Pane 94

Add Counter Instance 94

Set Up Counter Alert Notification 95

Display Counter Description 96

Local Perfmon Counter Data Logging 96

Start Perfmon Counter Logging 96

Stop Perfmon Counter Logging 97

Configure Data Sample 97

View Counter Data 98

Log files on Perfmon Log Viewer and Microsoft Performance Tool 99

View Log Files on Perfmon Log Viewer 99

Zoom In and Out in Performance Log Viewer 100

View Perfmon Log Files with Microsoft Performance Tool 101

Troubleshooting 102

Perfmon Data Log Troubleshooting 102

Troubleshoot Perfmon Data Logging 109

Alerts 111

CHAPTER 7

Alert Central Displays 111

System Alerts 111

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Automatic Trace Download Activation 112

Voice and Video Alerts 113

IM and Presence Service Alerts 115

Cisco Unity Connection Alerts 118

Alert Action Setup 118

Access Alert Central and Set Up Alerts 118

Set Alert Properties 120

Suspend Alerts 123

Set up alerts for core dump and collect relevant logs 123

Enable Email Alert 124

Collect logs 124

Traces and Logs 127

CHAPTER 8

Trace and Log Central 127

Preparation 127

Import Certificates 127

Types of trace support 128

Trace and Log Central disk IO and CPU throttling 128

View Trace and Log Central Options 128

Collect files 129

Collect Trace Files 129

Query Wizard 132

Schedule Trace Collection in Cisco Unified Communications Manager 136

Schedule Trace Collection in Cisco Unity Connection 139

Start a schedule 141

Execute a schedule 143

View Trace Collection Status 144

Generate Problem Reporting Tool 145

Real-Time Trace 145

Collect Crash Dump in Cisco Unified Communications Manager 149

Collect Crash Dump in Cisco Unity Connection 151

Collect Installation Logs 153

Collect audit logs 153

Display Downloaded Trace Files Using Local Browse 157

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Display and Download Trace Files in Cisco Unified Communications Manager 158

Display And Download Trace Files in Cisco Unity Connection 160

Set Trace Collection Attributes 162

View Trace Results 164

Display Report Information 166

Log Compression 167

Edit Trace Settings 167

Log Viewers 168

Messages in AuditLog Viewer 168

Display AuditApp Logs 169

Display Cisco Unified OS Logs 169

Display Messages in SysLog Viewer 170

Plugins 171

Download and Install Application Plug-Ins 171

Launch Application Plug-Ins 172

Performance Counters and Alerts 173

APPENDIX A

System Counters 173

Cisco Tomcat Connector 173

Cisco Tomcat JVM 174

Cisco Tomcat Web Application 175

Database Change Notification Client 176

Database Change Notification Server 177

Database Change Notification Subscription 178

Database Local DSN 178

DB User Host Information Counters 178

Enterprise Replication DBSpace Monitors 178

Enterprise Replication Perfmon Counters 179

IP 179

Memory 180

Network Interface 183

Number of Replicates Created and State of Replication 184

Partition 185

Process 186

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Processor 188

System 189

TCP 191

Thread 192

AXL Web Service 192

Ramfs 193

Voice and Video Counters 193

Cisco Analog Access 193

Cisco Annunciator Device 194

Cisco Call Restriction 194

Cisco CallManager 196

Cisco CallManager System Performance 209

Cisco CTIManager 213

Cisco Dual-Mode Mobility 213

Cisco Extension Mobility 215

Cisco Gatekeeper 216

Cisco H.323 217

Cisco Hunt Lists 218

Cisco HW Conference Bridge Device 219

Cisco IP Manager Assistant 220

Cisco LBM service 221

Cisco Lines 221

Cisco Locations LBM 221

Cisco Locations RSVP 223

Cisco Media Streaming Application 223

Cisco Messaging Interface 229

Cisco MGCP BRI Device 230

Cisco MGCP FXO Device 230

Cisco MGCP FXS Device 231

Cisco MGCP Gateways 231

Cisco MGCP PRI Device 232

Cisco MGCP T1 CAS Device 233

Cisco Mobility Manager 234

Cisco Music On Hold (MOH) Device 235

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Cisco MTP Device 237

Cisco Phones 237

Cisco Presence Feature 238

Cisco QSIG Feature 238

Cisco Signaling Performance 239

Cisco SIP 239

Cisco SIP Line Normalization 240

Cisco SIP Normalization 248

Cisco SIP Stack 259

Cisco SIP Station 269

Cisco SW Conf Bridge Device 271

Cisco Telepresence MCU Conference Bridge Device 272

Cisco TFTP Server 273

Cisco Transcode Device 278

Cisco Video Conference Bridge 279

Cisco Web Dialer 280

Cisco WSM Connector 281

IME Client 282

IME Client Instance 283

SAML Single Sign-On 284

Cisco IVR Device 285

IM and Presence Service Counters 285

Cisco Client Profile Agent 285

Cisco Presence Engine 286

Cisco Server Recovery Manager 292

Cisco SIP Proxy 292

Cisco Sync Agent 297

Cisco XCP Auth Component 297

Cisco XCP CM 298

Cisco XCP Component Stanza Traffic 298

Cisco XCP JDS 299

Cisco XCP JSM 299

Cisco XCP JSM IQ Namespaces 301

Cisco XCP JSM Session 301

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Cisco XCP MA Basic 301

Cisco XCP Managed File Transfer 302

Cisco XCP Router 303

Cisco XCP SIP S2S 303

Cisco XCP S2S 304

Cisco XCP TC 304

Cisco XCP TC Room 305

Cisco XCP WebCM 306

Cisco Unity Connection Counters 306

CUC Data Store 306

CUC Data Store: Databases 307

CUC Digital Notifications 307

CUC Directory Services 308

CUC Feeder 308

CUC Mailbox Sync 308

CUC Message Store 310

CUC Message Store: Databases 312

CUC Personal Call Transfer Rules 313

CUC Phone System 313

CUC Phone System: Ports 316

CUC Replication 317

CUC Replicator: Remote Connection Locations 317

CUC Sessions: Authz Server 318

CUC Sessions: Calendar Access 318

CUC Sessions: E-Mail Access 319

CUC Sessions: IMAP Server 319

CUC Sessions: RSS 321

CUC Sessions: SMTP Server 321

CUC Sessions: SpeechView Processor 321

CUC Sessions: TRaP 322

CUC Sessions: TTS 322

CUC Sessions: Unified Client 323

CUC Sessions: Video 323

CUC Sessions: Voice 325

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CUC Sessions: VUI 328

CUC Sessions: Web 328

CUC Sessions: Web E-Mail Access 329

CUC System Agent 330

System Alerts 330

AuditLogOverFlowDueToLogRotation 330

AuditLogOverflowDueToLPMPurge 331

AuditLogsExceedsConfiguredThreshold 332

AuthenticationFailed 332

CCMEncryptionErrorDetected 333

CiscoDRFFailure 333

CoreDumpFileFound 334

CpuPegging 335

CriticalServiceDown 335

DBChangeNotifyFailure 336

DBReplicationFailure 336

DBReplicationTableOutOfSync 337

HardwareFailure 338

LogFileSearchStringFound 338

LogPartitionHighWaterMarkExceeded 339

LogPartitionLowWaterMarkExceeded 340

LowActivePartitionAvailableDiskSpace 341

LowAvailableVirtualMemory 342

LowInactivePartitionAvailableDiskSpace 342

LowSwapPartitionAvailableDiskSpace 343

ServerDown 343

SparePartitionHighWaterMarkExceeded 344

SparePartitionLowWaterMarkExceeded 345

SyslogSeverityMatchFound 345

SyslogStringMatchFound 346

SystemVersionMismatched 347

TCPRemoteSyslogDeliveryFailed 347

TLSRemoteSyslogDeliveryFailed 348

TotalProcessesAndThreadsExceededThreshold 349

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Voice and Video Alerts 349

BeginThrottlingCallListBLFSubscriptions 349

CallAttemptBlockedByPolicy 350

CallProcessingNodeCpuPegging 350

CARIDSEngineCritical 352

CARIDSEngineFailure 352

CARSchedulerJobFailed 353

CDRAgentSendFileFailed 353

CDRFileDeliveryFailed 354

CDRFileDeliveryFailureContinues 354

CDRHighWaterMarkExceeded 355

CDRMaximumDiskSpaceExceeded 356

CiscoWLCSyncServiceDown 356

CodeYellow 357

DDRBlockPrevention 357

DDRDown 358

EMCCFailedInLocalCluster 359

EMCCFailedInRemoteCluster 359

ExcessiveVoiceQualityReports 360

ILSDuplicateURI 360

ILSHubClusterUnreachable 361

ILSPeerLimitApproachingWarning 362

ILSPeerLimitExceeded 362

ILSPwdAuthenticationFailed 363

ILSTLSAuthenticationFailed 364

IMEDistributedCacheInactive 364

IMEOverQuota 365

IMEQualityAlert 366

IMEServiceStatus 366

InsufficientFallbackIdentifiers 367

InvalidCredentials 368

LocationOutOfResource 369

MaliciousCallTrace 369

MediaListExhausted 370

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MgcpDChannelOutOfService 371

NumberOfRegisteredDevicesExceeded 371

NumberOfRegisteredGatewaysDecreased 372

NumberOfRegisteredGatewaysIncreased 372

NumberOfRegisteredMediaDevicesDecreased 373

NumberOfRegisteredMediaDevicesIncreased 374

NumberOfRegisteredPhonesDropped 374

RecordingCallSetupFail 375

RecordingGatewayRegistrationRejected 375

RecordingGatewayRegistrationTimeout 376

RecordingGatewaySessionFailed 376

RecordingResourcesNotAvailable 377

RecordingSessionTerminatedUnexpectedly 378

RouteListExhausted 378

RTMTSessionsExceedsThreshold 379

SDLLinkOutOfService 379

SmartLicenseAuthorizationExpiringSoon 380

SmartLicenseCommunicationError 380

SmartLicenseExportControlNotAllowed 381

SmartLicenseInEval 382

SmartLicenseInOverageAuthorizationExpired 382

SmartLicenseInOverageOutOfCompliance 383

SmartLicenseNoProvisionAuthorizationExpired 383

SmartLicenseNoProvisionEvalExpired 384

SmartLicenseNoProvisionOutOfCompliance 385

SmartLicenseRegistrationExpired 385

SmartLicenseRegistrationExpiringSoon 386

SmartLicenseRenewAuthFailed 386

SmartLicenseRenewRegistrationFailed 387

SmartLicense_SLR_InEval 388

SmartLicense_SLR_NoProvision_EvalExpired 388

SmartLicense_SLR_InOverage_NotAuthorized 389

SmartLicense_SLR_NoProvision_NotAuthorized 389

SmartLicense_SLR_ExportControlNotAllowed 390

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SwitchesAndAccessPointReached75PercentCapacity 391

SwitchesAndAccessPointReached90PercentCapacity 391

SwitchesAndAccessPointReached95PercentCapacity 392

TCPSetupToIMEFailed 392

TLSConnectionToIMEFailed 393

UserInputFailure 394

IM and Presence Service Alerts 394

CTIGWModuleNotEnabled 394

CTIGWProviderDown 395

CTIGWProviderFailedtoOpen 395

CTIGWQBEFailedRequest 395

CTIGWSystemError 395

CTIGWUserNotAuthorized 395

CTIGWUserNotLicenced 396

DuplicateDirectoryURI 396

DuplicateUserid 396

EspConfigAgentFileWriteError 396

EspConfigAgentHighCPUUtilization 396

EspConfigAgentHighMemoryUtilization 397

EspConfigAgentLocalDBAccessError 397

EspConfigAgentMemAllocError 397

EspConfigAgentNetworkOutage 397

EspConfigAgentNetworkRestored 397

EspConfigAgentProxyDomainNotConfigured 398

EspConfigAgentRemoteDBAccessError 398

EspConfigAgentSharedMemoryStaticRouteError 398

ESPConfigError 398

ESPConfigNotFound 399

ESPCreateLockFailed 399

ESPLoginError 399

ESPMallocFailure 399

ESPNAPTRInvalidRecord 399

ESPPassedParamInvalid 400

ESPRegistryError 400

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ESPRoutingError 400

ESPSharedMemAllocFailed 400

ESPSharedMemCreateFailed 400

ESPSharedMemSetPermFailed 401

ESPSocketError 401

ESPStatsLogFileOpenFailed 401

ESPStopped 401

ESPVirtualProxyError 402

ESPWrongHostName 402

ESPWrongIPAddress 402

ICSACertificateCAConflict 402

ICSACertificateCASignedTrustCertFound 402

ICSACertificateFingerPrintMisMatch 403

ICSACertificateValidationFailure 403

InterclusterSyncAgentAXLConnectionFailed 403

InterclusterSyncAgentPeerDuplicate 403

InvalidDirectoryURI 404

LegacyCUPCLogin 404

NotInCucmServerListError 404

PEAutoRecoveryFailed 404

PEDatabaseError 404

PEIDSQueryError 405

PEIDSSubscribeError 405

PEIDStoIMDBDatabaseSyncError 405

PELoadHighWaterMark 405

PEMemoryHighCondition 406

PEPeerNodeFailure 406

PESipSocketBindFailure 406

PEStateDisabled 406

PEStateLocked 407

PEWebDAVInitializationFailure 407

PWSAboveCPULimit 407

PWSAboveSipSubscriptionLimit 407

PWSRequestLimitReached 407

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PWSSCBFindFailed 408

PWSSCBInitFailed 408

ReplicationDefaultIMDomainChangeFailure 408

ReplicationIMAddressSchemeChangeFailure 408

SRMFailover 408

SRMFailed 409

SyncAgentAXLConnectionFailed 409

UASCBFindFailed 409

UASCBGetFailed 409

XcpCmComponentConnectError 409

XcpCmPauseSockets 410

XcpCmStartupError 410

XcpCmXmppdError 410

XCPConfigMgrConfigurationFailure 410

XCPConfigMgrHostNameResolutionFailed 410

XCPConfigMgrJabberRestartRequired 411

XCPConfigMgrR2RPasswordEncryptionFailed 411

XCPConfigMgrR2RRequestTimedOut 411

XcpDBConnectError 411

XcpMdnsStartError 412

XcpMessArchDBConnectError 412

XcpMessArchDBFullError 412

XcpMFTDBConnectError 412

XcpMFTDBFullError 412

XcpMFTExtFsFreeSpaceWarn 413

XcpMFTExtFsMountError 413

XcpSIPFedCmComponentConnectError 413

XcpSIPFedCmPauseSockets 413

XcpSIPFedCmStartupError 414

XcpSIPGWStackResourceError 414

XcpThirdPartyComplianceConnectError 414

XcpTxtConfComponentConfigError 414

XcpTxtConfDBConnectError 415

XcpTxtConfDBFullError 415

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XcpTxtConfDbQueueSizeLimitError 415

XcpTxtConfGearError 415

XcpWebCmComponentConnectError 415

XcpWebCmHttpdError 416

XcpWebCmPauseSockets 416

XcpWebCmStartupError 416

XcpXMPPFedCmComponentConnectError 416

XcpXMPPFedCmPauseSockets 416

XcpXMPPFedCmStartupError 417

Intercompany Media Engine Alerts 417

BannedFromNetwork 417

IMEDistributedCacheCertificateExpiring 418

IMEDistributedCacheFailure 418

IMESdlLinkOutOfService 419

InvalidCertificate 420

InvalidCredentials 420

MessageOfTheDay 421

SWUpdateRequired 422

TicketPasswordChanged 422

ValidationsPendingExceeded 423

Cisco Unity Connection Alerts 424

NoConnectionToPeer 424

AutoFailoverSucceeded 424

AutoFailoverFailed 425

AutoFailbackSucceeded 426

AutoFailbackFailed 427

SbrFailed (Split Brain Resolution Failed) 427

DiskConsumptionCloseToCapacityThreshold 428

DiskConsumptionExceedsCapacityThreshold 429

LicenseExpirationWarning 429

LicenseExpired 430

System Error Messages 431

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