2. SureCall
  3. 5X Max
5X Max

SureCall 5X Max User guide

  • Hello! I've reviewed the SureCall Cloud User Guide for MAX booster systems. This document provides detailed instructions on how to set up and manage your booster systems, including account creation, device addition, monitoring status, and viewing device history. I'm ready to answer your questions regarding this guide and features of the described devices.
  • How do I access the SureCall Cloud platform?
    How do I activate my booster?
    What kind of data can I see in the booster history section?
User Guide
SureCall’s cloud management system for MAX booster systems
SureCall Cloud™
11.29.2022
Questions? support@surecall.com | 1-888-365-6283
SureCall Cloud Manual [7 × 8.5 inches / 177.8 × 215.9 mm] 11.10.2022
IMPORTANT. BEFORE YOU BEGIN.
SureCall CLOUD ACCESS — 5X Max includes access to SureCall’s cloud management platform — allowing osite,
real-time performance management.
ONE-TIME NEW ACCOUNT SETUP
CONTACT SURECALL: 888-365-6283
An account is required to access the SureCall Cloud platform. Access for the first year is free of charge
followed by an annual $150 fee.
You will need:
• Credit card information (no charge will be made for the first year of service)
• Email address
SureCall will provide:
• Your initial login information to access the SureCall Cloud platform website available at
https://SureCall-cloud.azurewebsites.net
PLEASE NOTE: ACTIVATION IS REQUIRED FOR EACH BOOSTER
CONTACT SURECALL: 888-365-6283
Each booster must be activated individually by contacting SureCall. Activation of the booster’s SIM card is
necessary before it may be added to your SureCall Cloud account.
To activate, you will need:
• Booster serial number (found on the booster)
SureCall will provide:
• The unique authentication code required for adding your booster to the SureCall Cloud platform
SureCall Cloud User Guide | Important. Before you begin.
Call: 1-888-365-6283 | email: suppor[email protected] 2PAGE
SURECALL CLOUD ACCESS
Once your booster’s SIM card has been activated, access must be set up through the SureCall Cloud website
available at the following link.
https://SureCall-cloud.azurewebsites.net/
Your initial login information is provided during your account setup.
ACCOUNT MANAGEMENT
Log in
From here, click the ‘Log in’ link in the upper right.
Enter your login information provided by SureCall customer support and click the ‘Log in’ button.
This will bring you to your dashboard screen.
From the dashboard screen, you can manage your access and devices.
Click on your username to manage your account.
From any screen, clicking on your username on the top right brings you to your account management page.
SureCall Cloud User Guide | Account management
Call: 1-888-365-6283 | email: suppor[email protected] 3PAGE
Reset Password
Here, you can reset your password and view your profile
SureCall Cloud User Guide | Account management
Call: 1-888-365-6283 | email: suppor[email protected] 4PAGE
DEVICE MANAGEMENT
Add New Device
To manage devices, click the ‘Add/Delete Devices’ button from your dashboard to open up the booster
management screen.
To add a booster to your account, you will need the serial number (booster ID) and the authentication code
provided by customer support. Click ‘Add Device’.
The window will look like below when this is successfully done.
Edit Device Name
From this same window, the booster can be named so that it can be identified easier. Simply click the ‘Edit’ button
next to the booster then enter the new name in the edit box as shown below. Then click the ‘Update’ button to set
this change.
SureCall Cloud User Guide | Device management
Call: 1-888-365-6283 | email: suppor[email protected] 5PAGE
Clicking ‘Home’, in the left menu returns you to the dashboard where the new booster is now shown.
Booster Status
To view the status of your boosters, click on ‘Boosters’ in the left menu. This shows the status for your booster and
any booster added to your account. To view more specific detail for any booster, click the boosters status info,
which will open up the status info for that booster.
Booster History
The below screen shows the status of the particular booster selected, which includes the history of the output power,
input power, and gain. This data is preserved in the cloud for the last year’s of data. The data shown is determined
by the “Select Range” setting and can quickly be changed for the data that is desired, including specifying any
specific dates.
The following shows that the uplink data can be viewed as well.
SureCall Cloud User Guide | Device management
Call: 1-888-365-6283 | email: suppor[email protected] 6PAGE
Settings
By clicking the ‘Settings’ button, the following screen shows what can be viewed and edited for the boosters settings.
SureCall Cloud User Guide | Device management
Call: 1-888-365-6283 | email: suppor[email protected] 7PAGE
SureCall, Inc
48346 Milmont Drive
Fremont, California 94538, USA
888.365.6283 | www.surecall.com
© 2022. SureCall, Inc. All Rights Reserved.
/